My Sales Manager helped me find the CX-5 Signature I wanted. It was a hassle free sales experience to get me the payment I wanted and a reasonable trade value for my Vehicle. He was super nice, professional and great with communication. Thank you Kyle for being a great Sales Manager!

A very bad dealership, I bought a second-hand car here two years ago and bought a warranty at the time. When we went to repair the car, we found that the warranty was cancelled by the dealership, but we didn’t know anything about it, so we called the salesperson. (Peter) He asked us to find the finance, and called the finance. He actually said that there was no information in the computer. It was completely nonsense. He said that it would take two days to find the information, but we waited for a week and didnt reply, so we called again. The salesperson dared not listen to my call anymore. I knew that he cancelled the insurance policy and put the money in his pocket. We called the company and no one took care of it. Finally, I went to the municipal government and waited for two months, the final solution was that the dealership activated our warranty and let us contact the warranty company to get the repair money back. They didn’t apologized and explain it. It was really terrible.

Thanks for giving us a car to use while getting repairs done to my Mazda Cx-5 .Everyone was very pleasant and very helpful.Nice experience.Love my Mazda.Thank you,Linda Milanovich

Very happy with our 2019 CX-5, thank you Towne Mazda!Kabir

I worked with Eli from start to finnish.Customer service and communication was great from first contact. I received an email and communication through texts which was very convenient for me. All of my questions were answered in a timely manner.Only gave 4 stars for a few small reasons that i have not experienced before when purchasing a car.. The car was not washed or cleaned inside before i drove it home. There were a few small stickers from the previous owner that they did not remove. The car only had a 1/4 tank of gas. I will mention that i did not ask for them to do any of these things, i just assumed that they dont do that if it had not already been done 🤷‍♀️Financing went smoothly. Very nice people to interact with here.

Very professional! No pressure and no gimmicks. Just made a quick purchase.

Towne Mazda on Southwestern Blvd. has a wonderful service department! They made my first maintenance service appt quick and easy. Everyone there is so friendly and helpful, especially Mike. Even my salesman Joe came to say hello and asked how I am liking my new Mazda! I highly recommend purchasing your vehicle from Towne Mazda!!

I appreciated the no pressure sales. My salesman and the manager were friendly and informative and not pushy with no game playing as so many other dealers engage in. I got a good trade in value and they had a large selection. I would deal with them again in the future

Extremely fast and easy purchase. Joe was an awesome salesman and very informative. Love my new car. Highly recommend

I had a great experience with Towne Mazda. I bought a certified used MX5 over the phone and internet. I had a lot of questions about the condition of the vehicle as I was buying a used vehicle sight unseen. Eli was very accommodating, sending me extra pictures and getting back to me promptly whenever I emailed or messaged. He even got back to me on his day off! I am very happy with the vehicle and he was honest about the small number of superficial blemishes in the paint. I went to get the car on a day when Eli was out. The crew treated me well and took a lot of time to show me around the car, answer my questions and provide first rate customer service.

We had the absolute pleasure of working with Peter (Uncle Pete) and securing a stunning 2021 Mazda 3. Not only did Uncle Pete make the process as quick as possible he even offered to pick us up food while we waited for the car to be detailed.Uncle Pete is for sure thee spotlight of this dealership. 👏

Came here to give my Mazda 6 for its first service and worked with Emil Abbasi. He was very sweet, courteous and responsive. He also gave my car a complimentary car wash, and was very responsive to all my questions.Thank you Emil!!

Not a huge car buying fan, but Chad Jenkins was awesome, so easy to deal with and we feel he truly took care of us. Found the car, made the deal pretty easy of the phone and then showed up and it was ready to go - perfect. Thank you Chad and the Team @ Towne Mazda

After carefully shopping around and reviewing vehicles at many dealerships we ended up here ! What really sold us here is not just the ideal vehicle was found and we enjoyed the test drive but the whole atmosphere and staff.Annie and Jeff and my goodness even the Finance gentleman were extremely transparent, helpful and made us feel like people and not numbers!Im a firm believer that client experience itself will sell a car and bring you business.. no one wants to feel like just a sale and this small dealership really makes you feel right at home!!!We are happy have purchased our new CX 5 and be first time Mazda owners and would definitely recommend coming here to all our friends and family ... SERIOUSLY ANNIE IS THE BEST SALES REP WE HAVE EVER HAD!!!Thank you Team ...

Great service center. Brought my CX5 to safelite at the recommendation of my insurance to have the windshield replaced and it came back with rattling in the sensor box. Brought it to Towne Mazda’s service center for them to take a look at and they found the issue very quickly - the mirror wasn’t screwed to the base and the screw was missing. They helped me order this special part. Very quick and easy experience - thanks!

Our Mazda CX5 was in the collision shop for repair. We were greeted upon arrival and had a wonderful experience. The work was expertly performed, the body work was exceptional....PERFECT match on color and appearance.In addition our CX5 was ready earlier than expectedMany thanks to the Towne Mazda Team, always top notch from Sales to Service and now we have great experience with Body Shop. Hopefully, it is necessary to use the Body Shop, but if you do. You can expect phenomenal quality work on your vehicle.GS

Best experience I have had purchasing a new car in a long time. Mike Laks was the BEST!

Mike Laks was super efficient, friendly and knowledgeable. A great experience all around.

I am extremely impressed with my experience last night. Joe spent quite a bit of time going over my new vehicle and ensuring everything was set up. Everything worked out better than I expected and I am so very pleased with my new vehicle. I cant say enough about the treatment I received from Joe and all of the staff there. They made what could have been such a nerve racking experience effortless. Thank you all. I am so very happy.

Dont go to this dealership for servicing. They will try to sell you servicing that is not needed and also overcharge you for a straight forward one type of servicing by selling a bundle. Their diagnostics are incomplete and incorrect but will charge a full price for it. It feels like going to a GM dealership decades ago where one would get hustled and there is little transparency. The manager is complicit in this customer service approach.

This was the best car buying / leasing experience I have ever had. Cut-to-the-chase market pricing, excellent customer service, and a fast efficient process. Could not be happier.

This place is an absolute joke. I would give this establishment a negative review if it were possible. We have waited over five months for our tags and registration. They cant even get our names spelled right. Weve called over 50Times and every single time they hang up on us and dont return calls or try and help at all. Jeff Lofano is the absolute worst the deal with and their salesman are pushy and messed up the paperwork three times! DO NOT USE THIS COMPANY

While the service people were great and the service was done in a timely manner, I was extremely disappointed that at 19,945 miles I had to replace both front and rear brakes ($1k). I was also told that the tires my Mazda came with would need to be replaced, after about 10,000 miles of wear! I switch my tires for snows in the winter. I was told none of this was warranted as my car was just over 2 years old. With COVID, my driving was less than usual.

Ive been dealing with Towne Mazda since 1999 and am completely happy with all the interactions - leasing the car, service, questions, etc. Every one of the people I have dealt with has been professional and helpful. Will be coming back for another 20+ years!

Always friendly, knowledgeable, and makes you feel welcome to be a customer.

Helped my girlfriend buy a car here, and they were great! We worked with their salesperson Annie, and she was as communicative and accommodating as could be. During the negotiation/purchasing period, both her and her manager were respectful and honest. They did not try pushing things on her that she did not want, which is a welcome change from how many dealers will treat a woman buying a car. The car itself was of high quality, and our mechanic confirmed the condition as the dealer reported it. All in all, I would recommend working with them.

My buying experience was excellent despite a major windstorm disrupting power and internet during my visit. Delivery was quick ( next day) and my wife was delighted with her new car. The demonstration and set up details were enough to get us started without overloading us. It was a very easy experience.

Be carful when you buy a car from this dealer. Andrew and mqx sales persons are scammers

Bob Goulding went above and beyond getting me my dream car.Max was informative and efficient in processing my docs.

Great customer service, quick and easy to work with this guys here, highly recommended.

Not being my first Mazda that Ive ever owned/lease, but I can now say confidently that Mazda is the most reliable and best car maker on the market in my opinion. Not only are the cars great, but the team at Towne Mazda really went above and beyond and exceed my expectations.I am very thankful to be accompanied by Eli who guided me in making a decision. Eli was very transparent when it came to his opinions on the cars, very thorough and understanding while keeping in mind my best interest when helping me determine the car that was best fit my lifestyle.I will definitely recommend Mazda to my close friends and family as they should highly consider it when looking for a new car.I thank Towne Mazda for looking out for me during this time and I will definitely continue my loyalty with Mazda moving forward.Drove off in a brand new 2021 Cx-5 Signature!

Jon Burgasser and everyone else who helped me were amazing. Super easy experience all around. This is my 3rd lease and I wouldnt;t go anywhere else.

After a lousy experience with my warranty company, Towne took care of me. They were not easy to deal with, and were not easy to convince. In the end, Jeremy and everyone else who was involved got my care back to perfect running condition.

Great service, no pressure sales person. Very patient and answered all if our questions. Would definitely go back.

I just purchased my 3rd Mazda from Towne and could not be happier, I would not consider going anywhere else .There is never any pressure to buy and my sales person Joe Gangarossa was a pleasure to deal with along with their sales manager Henry Downes. Mazdas are high quality vehicles and so are staff at Towne great people.

I was at Boardwalk VW and Oscar the service representative took really good care of me. I live in Monterey but still come back here because of their excellent service.

LOVE IT! Customer service was top notch I will be purchasing again in future.

I appreciate the help and service I got here today. It turned out not to be the car for us, but I would happily return and recommend their dealership.

Professional knowledgeable friendly salesman and finance repEasy and fast financing paperwork detailsSalesman explained all the suv features and assisted me in setting up my Mazda app.Love all the technology Mazda has put into suv and operating from my phone is greatI have leased from Ford, Honda, and Subaru and so far I am impressed with Mazdas suv features and detail to customer service.Salesman worked with me in order to have a decent lease deal.Meant alot to me since on a fixed income.Thank you

We bought our new Mazda CX5 from Towne in 2015. We toured the lot, chose a specific CX5 in a certain color and went to start the papers. We were quoted a specific price, then while sitting down in the finance office the finance officer jacked up the numbers and tried to slide it past us, taking advantage of the fact that we were there with our baby as well and potentially distracted. When I caught his attempt, he fumbled and I had the sales manager come in to address and the two of them were clearly uncomfortable being caught in the act.Even after that, they came out and said Oh actually that SUV and color you wanted was already sold, but we brought out a brown one instead. Classic bait and switch and because we needed a car we went with it. Ive regretted the purchase ever since and regret ever engaging in business with Towne. You get two stars because Mazdas are stocked there. Otherwise, this place is staffed with cheap scammers, willing to take advantage of a family.

This dealership must not be interested in selling any cars. I wandered around the lot for 1/2 hour and no contact with any employee. Several did pass by me though. This isnt the first time this has happened either.On the other hand, if you have a guy with you, you automatically get noticed.

Thank you Zach and all the crew. quick estimate and courteous and friendly service at the collision shop. Thank you once again for the loaner car.

Uncle Peter (as he invited me to call him) helped me and it was an absolute pleasure. Really nice guys, they let me know that I gave them too much cash, im sure some dealers wouldve kept quite. Real standout guys and good prices.

Had great service from the salesman Uncle Peter. He was very charming and friendly but more importantly he was honest and straightforward.The dealership was taking many precautions because of the corona virus and they made me feel safe.There was a minor issue with the new car I was purchasing but they still made sure I left satisfied and confidant in my purchase and the minor problem would be fixed promptly.

I found a car on Kelly blue book and I made a call on Friday at 1PM to book an appointment to take a look at the car for Saturday 10AM. Saturday morning (9AM) I get a message that confirm the appointment and minutes later a call to double check that I received a message. Once I finally arrive at the dealer (10AM) I am told that on Friday they found a mechanical issue that theyre going to fix. The fact that neither the message nor the call on saturday morning notified me of this problem they were aware of clearly shows a lack of transparency on their behalf and disrespect for the client.I was interested in other car they had as well, but after this I just got away disappointed.

Sales persons Andrew and MaxManagement of this establishment is ridiculous, he shoud supervise the employ. Andrew and Max tare very sales person.Happy shopping better luck somewhere else

We contacted the dealer and got connected with Peter and hands down helped us get approved for the best looking hellcat. From the experience from Peter to the sales manager to the finance manager everything was an awesome experience. Got a us an approval we wanted along with a down payment we could afford. We traveled from Folsom CA to get this car and made everything a wonderful experience would love to do business with Towne Mazda again in the future. Thank you Peter

Working with Michael Laks at Towne Mazda was a great experience. He is direct and doesnt try to give you the run around.

Professional ... ontime ... upfront pricing

Max efinitely does not get back to his customers in a timely matter. I purchased a car here and they will forget about you once you sign that piece of paper to finalize the deal. They claim that the customers satisfaction is what drives them, but thats obviously false when the finance manager keeps dodging my calls. Do not do business here.

A few new faces since my last visit but the customer service hasnt missed a beat!!

I am in the market for new mazda and called towne mazda too see if I can get a better deal. Eli galankis picked up the call and instead of helping me, he was trying to ridicule me. Not sure why treated me that way. Very unprofessional behavior.I wouldnt recommend anyone to go to this dealership.

EXCELLENT SALES AND SERVICE

I bought my car in August and cant get anyone to help me get my plates. My car isnt legal to drive on the street anymore because I only have temporary plates for three months. I cant even get a call back from this place. Literally from voicemail to voicemail and no communication at all. Really disappointed. Buy at another Mazda dealership.

Great experience, 5 star service

Hello all,So I came to this dealer to get a used Honda Odyssey. I talked to Mark who is a nice guy, I gave him my offer which I can afford. Mark went inside to check out with his boss. Then the guy named Oscar came out, said hes in charge here. First thing he said to me is let me educate you the way how we work here .What can I say when someone in charge of the car dealer coming out and throw to my face such an attitude like that. Thats not only so unprofessional, disrespectful but also demonstrate how good your customer service is.

I found Eli Galanakis with Towne Mazda via car gurus. I was just browsing looking at mini coopers. The prices were super high here locally. I work in Sacramento and was looking around Stockton/Sacramento and since the price was way out of what we wanted to spend. I submitted a few request to different dealers a lot further away. That’s how I came across Eli. He was amazing and very helpful. I wanted to see more pictures. (Even though the ad had like 20) He sent me what I asked right away. He replied to my emails, with so many questions. super-fast and stayed on top of it. Even gave me advice and suggestions but was not pushy at all and that’s how he won our business. We drove almost 3 hours to get to Redwood City. They have the best prices and he was willing to work with me and make the deal happen. I love the car and I love the deal I got. I feel great about our purchase. I’m very happy with my experience. The dealer is top notch. And Eli went above and beyond to make sure we left happy. I would highly recommend him.

I was looking for a used car and Eli came highly recommended from someone I work with and through every step of the process he was really helpful, kind, and never made me feel pressured which I really appreciated. I ended up getting a fair price on a car I really enjoy. There was some glitch with the DMV processing but Eli was helpful and responsive several times over the following months after the purchase. He ended up having to work with the DMV clerk several times but it all got straightened out. Its rare to find this quality of customer service now days in our mega corporation era but Eli shows how its done.

Disgusting costumer service. Extremely rude and unprofessional. I called to inquire about special pricing and warranty and all he said was to look on truecar and he just hung up. Would give 0 stars if I had toi belive his name is Andrew

I had an amazing experience with Victor Delgado. He is such a wonderful and honest person! He helped my girlfriend and I purchase a family SUV. I told him what I can afford and what I needed and he got straight to work. He is the energy of that store! Best customer service I ever experienced. If you are looking to purchase a new or used vehicle I recommend you asked for Victor. I can honestly say we made a friend. Thank you Victor 😊

This was my first time buying a car ever and every time I tried it gave me such anxiety just thinking about the process; especially having Salesmen push unexpected and Unnecessary things my way. That was so not the case all thanks to Victor! Thanks to him I was well taken care of and was made sure that everything I paid for I understood. He was humble and straightforward. I could say this was the best dealership I’ve been to! Again all thanks to Victor.

I had to take my Mazda in to get checked out after my own stupid mistake created some possible problems. From the moment I called them they were professional, honest and really helpful! I dealt with Alex for this issue and I was so impressed by the level of service he provided. He always answered texts quickly, kept me informed with what was happening and gave me honest and helpful advice. Today when I went in to pay and get my car back I also dealt a little with Alexs colleague, Prince, he was also friendly, helpful and professional. I have been taking my cars to Towne Mazda for around 4 years now and have always been very happy with the brilliant service provided.

Came to test drive a CX5 and met with Mark who was great and very welcoming. I was only allowed to go on the road outside the dealership and not go on the highway to test drive because of a County law on Covid 19, which I find hard to believe. After the test drive, I knew that this wasnt the car for me and Mark understood it without pushing me. Overall it was a good experience

I just bought a car from Towne Mazda yesterday and I had a lovely experience. Victor sold me my car and he made sure i had what i wanted. Hes an honest guy. We also met Eli, sales manager. Both are the kind of business person i want to interact with in the future, or even just go get a beer with. I visited many a dealership in my search and Im glad it ended up being Towne Mazda that had the car i wanted most.

I had a great experience with the service department. They answered all of my questions and made it feel like they had me and my vehicles best interest in mind. I appreciated how personable the team was to make me feel comfortable and educated on what was needed for my vehicle. Trust is important in this industry and they have gained my trust. Will be bringing my vehicle back to them in the future! Thank you to the entire service team at Town Mazda!!

The finance employee who runs the numbers at this place is the most rude, misogynistic, unprofessional individual I have ever known to exist at any car dealership. This man makes the stereotype of car dealerships look like a blueprint. I cannot believe the way he treated my mother and sister in the year 2020. Avoid this dealership at all costs. They will try to cheat you out of promotional materials, inconvenience you from payment methods, and make you regret stepping foot in their dealership if you arent their ideal customer.

I am really careful about who I take my Mazda to for service. Prince Swayzer at Town Mazda really stepped up and provided awesome help getting just what I needed. He even steered me to coupons that saved me some money!

Horrible customer service. Took my CX9 for an oil change and when I got it back I just so happen to look under the hood and there was oil all over my engine. I called the dealer back and the service guy was giving me sarcastic responses like, the oil normally goes in the engine. So I took the vehicle back to have the engine supposedly steamed cleaned. When I went back to get the vehicle I wanted to see how well it was cleaned. So I looked under the hood. To my surprise the engine had not been steamed cleaned but the oil was rather wiped with a rag. Sorry to say, but they have lost a loyal customer. My advice is to look at the the work before you drive off the lot.

I got my Mazda CX-5 recently at Towne Mazda and had a great experience! Victor was a great salesman, not too pushy, super chill attitude, spoke about the car with personal experience and professionalism. The process was relatively quick compared to other dealerships I’d been too and heard about from my friends in their car buying experiences. I love my Mazda! Thanks Victor!

I had a wonderful experience with Victor Delgado. My husband & I went in to look around. He helped us look for the right car & gave us a great deal. I recommend him!! Thank you!

I hot a great deal from Jeff very helpful love my mazda

Not the best service. You immediately get the feeling that they care about their bottom line and not you. Hard to tell whether what youre being told is truthful or not. The guy who does the paperwork with you will repeatedly try to upsell to you. He also charged my card $60 or so more than the price, I had to work with their accounting department for a week to get my refund. If I didnt catch it, Im sure no one there would have bothered to be kind enough to tell me. $60 isnt much, but how many people do they accidentally do this to?The price for car was nearly $1000 more than what was advertised online (yes, even before taxes and fees and all that). I bought it anyway but what is more concerning is that they didnt make an effort to remedy it despite me knowing the difference, in fact they proceeded to charge me extra as noted above.In short, poor service, will try to swindle you. Not recommended.

Worked with Victor Delgado to get a car we saw posted on autotrader. He was able to get us the online price and offered great customer service! Very upfront and knowledgeable, would recommend.

Surprisingly rude and unreasonable salesperson!

The location of this dealership/service is very convenient for me but after three very poor services experiences I will not go back. The work is good, the mechanics are knowledgeable and together but the service desk is severely understaffed. You wait an absolutely inappropriate amount of time to pay your bill and today I waited over 8 minutes on hold to make a service appointment, called back and waited 8 more minutes, called back and then got ... disconnected. My next call was to Putnam. Get it together on the service side and I will reconsider!

My new Mazda was having brake problems, so I scheduled service at Towne Mazda. The day of my appointment, I called to confirm my appointment and get instructions on where to go once I arrived, since I had never been here before. The persons who answered the phone were very courteous and gave me detailed instructions.I arrived to my appointment 15 minutes early but they were ready for me. My Advisor, Prince, greeted me very professionally and quickly got things moving.I waited in the not-uncomfortable waiting room and enjoyed some complementary coffee and reading materials. About two hours later, I get a call from Prince saying my car will be washed before returning to me, and he will go over the details afterwards.The car pulls up outside the waiting area cleaner than when it was dropped off. Prince greets me and professionally 1. verified my concern, 2. detailed the repair, and 3. explained the cause.I drove away impressed with their service, and without anymore brake problems. I would highly recommend coming to Towne Mazda for their 5-star service.

Got my car serviced by 2pm as promised even though they had a backlog and they had 2 workers less.

Horrible sales department. Be aware from

I do not recommending Service, Sell is ok even tough the finance was bit awkward at first.They returned my car full of black grease on the headliner also did scratch the plastic on the inside.

I brought my 2010 Mazda 3 in with the intent to get my spark plugs changed and an oil change done. Much to my surprise there were many other issues that needed to be taken care of. Once I gave the go ahead to repair the things that needed attention, the Service Department began their work and had my car back to me in a super reasonable time. My car has been running in tip top shape since then and I give all the credit to the Service Department and their technicians who took the time to do a thorough inspection to ensure all things that need to be addressed, were taken care of.

I bought my first car here from ray. He was great and showed me only 2 cars and I was sold. He asked what I was looking for and he pretty much showed me what I asked for. Them finding the perfect bank to finance the car was great they really looked to find me a low percentage. I also have dealt with their service department. Although my car needed some work Victor helped me out a lot.

Ask for Victor Delgado. Hell listen to what you want, what your budget is and find you a great car and a great deal in a super friendly and unobtrusive way. It was really very simple with him and we love our car. We did our research, went to a lot of dealers, spoke to a lot of salesmen and Victor was head and shoulders everyone else I spoke to.

I went to buy used Lexus paid cash. They insisted that they had to run credit check . Dinging my credit . No owners Manuel in car ask if the could get one for me.They agreed never received owner manual that to find one my self. Only one key to car. Had to buy a second set elsewhere . Traded ln a Camry and month later I get a parking ticket from LA. Why is my name still on that car that I traded in at Towne Mazda. I think not a good place to do business with!!

I have bought a car from Towne Mazda! They have sold me 18% interest. My credit score was upper 700. They provided me only one key.

I have been taking my car here for maintenance and it seemed fine but then I had a more serious problem. I have the extended warranty, which they said wasnt in the system. The service manager, David, said no problem, just bring it when you pick up the car and well get it taken care of then. So I did. He said oh no, its too late to get it taken care of today. He told me he wouldnt give me my car unless I let him make a photocopy of my credit card, just in case. I refused and he finally gave me my car. He sent in the repair to the warranty company but since they didnt get it approved before doing repairs, it took them 30 days to approve it. In the meantime, he threatened to send me to collections if I didnt pay the bill, which by the way, was covered by the warranty. I paid the bill and the warranty company paid Mazda and it took another 3 weeks to get that sorted out and get reimbursed. All the while, this guy acts like he did nothing wrong and the guy above him cant even bother himself enough to call me to sort this out. They lost a loyal customer. Ive never had such bad service!

Terrible experience - stole my money.I have had to pay for theirs forgotten smog inspection by my own and they are not paying back to me.They forgot to make smog inspection on my certified car - did not notify me any way, I did not receive numbers Ive paid them for in a time.Have had to call them lots of times to get any updates, made smog inspection by my own and paid for that - was promised to be payed back.Called and SMS them back lots of times (number ends on 5829) and still dont have any updates/estimates - they just ignore me...

Excellent customer service and they finished the airbag recall work on my CX-9 in only an hour.

The sale and manager are not helpful. They said they could provide a good price while not. They kept me >1 hour there and finally offered nothing. They promised me to email me back but they didn’t. Definitely avoid.

If you’re visiting them, look for Victor and Suize. They’re super helpful and friendly. They helped me found the best finance rate too.

I had a great experience with the service department, thanks especially to Prince who went the extra mile to provide 10/10 customer service. Getting your car serviced at the dealership is never going to be the cheapest option, but these guys did a great job and they did it very quickly.

Prince in Service department did a wonderful job listening to the issue and suggested the best option for my car. Service on my car was done quick and clean.

I accompanied my sister to view a car she was interested in and was looking to purchase. Upon arrival we were greeted by Victor Delgado. He met us out in the lot and assisted us almost as soon as we got out of the car. He offered snacks and refreshments for my nieces, sister and I. While my sister discussed the details with Victor about her car, my father and I went outside to take a look at used cars in hopes of finding my first car ever. Victor recommended a beautiful 2017 Chevy Malibu. Instantly I knew this car would be a great fit for me. Victor allowed me to check out the interior and gave me the details and specifics of the car. I ended up purchasing the car with no hassle at all and feeling so happy for myself a few days shy of my 22nd birthday. Our family is truly content with Towne Mazada and with the elegant service we received from Victor Delgado. We will definitely be returning back in the future thanks to him!

Very bad customer service. Don’t go to this place. At the beginning they didn’t put the front car plate. The salesperson I was talking was not responsive. After I finally got my front temporary car plate, they assured me that I will receive the official one in a month. I waited for over an month but no car plate was delivered. I checked with the salesperson again and he told me he has checked. The car plate is going to be delivered in a few days. I waited for more than a week again and still received nothing. When I finally got hold of the salesperson today, he told me DMV has a few questions for me so they haven’t issued the car plate. (Then why were you telling me that the car plate would be delivered last week?)Now my car plate is going to expire next week and I have a very frustrating experience with them. Just don’t go there unless you have no choice

I purchased a 2016 Mazda CX-5 GT on 02/14/2015 and opted for the 72 month financing. I paid a total of $895 for GAP insurance that was added to the total cost of the vehicle. I paid off the vehicle early on 07/16/2018 at the 41 month. Chase, which Towne Mazda negotiated the financing through said to contact the dealership since my pay off didnt include a GAP refund credit. Since, 07/20/2018 I have called and e-mailed Towne Mazda. They have been giving me the run around. They have not replied to my e-mails, and when I call they tell me that the Finance Manager is not in or with another customer and that he will call me back and hang up. They dont give their name when they answer the phone and hang up as soon as they say they will call me back without taking my name or phone number or giving me an opportunity to ask for their name. I have the calls recorded to prove it. Theyre quick at taking your money but not at refunding you. I now live in Sacramento so it appears Im going to have to drive down there and camp in their showroom until this gets resolved.

UNPROFESSIONAL, THOUGHTLESS, IRRESPONSIBLE. Ive been coming here consistently for the past two years and have only had exemplary service until dealing with the new service reps/Guillermo this week. They ruined my license plate during service, snapped my plate frame, and deny any responsibility.Follow up was the worst. I was told twice (once by Guillermo and once by Victor, the other service rep) that I would be recontacted the next day and never got a call. I not only had to call in myself, but had to chase down the service reps.When I spoke to Guillermo, he was unyielding and condescending. There were points during the conversation where he actually raised his voice to talk over me to rehash old information, and talked to me as if I were a petulant child whining about not getting an expensive toy. Im not proud of moments when I raised my voice, but as an angry customer, it happens. As a customer service rep, you have NO business doing the same. His demeanor during our phone exchange was completely unprofessional and should have been taped (for his Mazda exit interview).

These people are rude liars. Do not do waste your time. Especially if youre black!

Eli, the sales person, as well as his accountant and sales manager, are very friendly, helpful, knowledgeable, and patient. Together, they made my trade-in/purchase process to be nearly hassle-free. The 1st car I drove away had a problem at the door. They quickly solved it by providing me a rental car, finding another car, and redoing all the paperwork to exchange the car for me. This is my 1st Mazda after owning 4 Subarus. The experience has been great so far!

We came to Towne Mazda from Oakland after doing a bunch of research on the Mazda CX-5 and visiting a couple other dealerships. Víctor Delgado assisted us with our sale and was incredibly knowledgeable and helpful. He worked with us on a mutually agreeable price and was able to get us an excellent deal on a car that we love. We had a great experience and never felt like we were being forced into a sale with terms that we didn’t agree with. Víctor even filled our tank up and got our car washed before we left the lot! Would highly recommend Victor and Towne Mazda.Thank you so much for your help, Victor! You treated us extremely well!

I bought my used certified car that is great with a fair price. Max did everything he could to have the best experience possible and found a very good financing rate that was the point I was struggling.

Got a great deal on a Mazda 3. Yobani was very helpful and informative, and shepherded me well through the buying process. Paul in the finance office was also very helpful in getting the purchase done.