Boardwalk Nissan is a fantastic dealership! I was there last week and Eduardo Hernandez, the Manager, assisted me with the lease of my new car. I was pleasantly surprised by how smooth the entire procedure went. Everything was straightforward, got all my questions answered, and I received a very price. Kudos to Boardwalk!

Shout out for technician Lucas Rich!This team has always been quick to respond, detailed in explaining their services and speedy to hand over my car in excellent condition. I trust this team to help me be safe on the road. And really appreciate L. Rich for providing a friendly, and thorough service today. Thank you!Also, I have encountered Joe and Jason in person and over the phone multiple times and always feel assured I am making the most optimal decision for my Nissan. Thank again!

I had to have original parts replaced that were 15 & 1/2 years old! Now if that’s not a testament to the value of Nissan I don’t know what is! The service at Nissan is the best of the best! Jason and Vince made my car feel like the day I bought him. There is no better place to feel safe and have honest people doing honest work.

We recently bought a Nissan Leaf at Boardwalk Nissan. Fernando Perez and the whole staff made the whole process enjoyable and easy! I’m totally confident we got a great deal, and the experience couldn’t have been better. Fernando went above and beyond all expectations - he even offered to give me a ride to the dealership so I could pick up my new car! I highly recommend visiting Boardwalk Nissan.

Declined the extended warranty at least twice. When it came time to sign the paperwork, they included the extended warranty. I asked if the warranty was included. They said no. I did some math and verified it was and they were trying to hide it in the price. They came back acting like it wasnt an accident.Had to service my new vehicle withing two weeks of purchase. They scratched the hood of my car and denied doing it.Just be careful I guess.

I received excellent customer service from Jason on my 2003 Nissan Sentra vehicle. I have the assurance that my car was professionally serviced. I have consistently received outstanding customer service from Jason and Didier surpassing my expectations.

Went to Boardwalk Nissan in search of a family SUV. Eduardo showed us a certified Rogue that they had in stock. After the test drive, he offered us a great deal and didnt waste our time going back and forth like other dealers. We are very happy with the car. No regrets.

Jason and his team have always provided me with the best service possible, this time was no exception. Friendly, professional, and just an all around good guy.

Was at Nissan last Friday, David was very kind and helpful, answered all my questions and helped me with the number plates!

Didier has been just awesome every time Ive come here.

Good service and very good people. I really like the service here

Careful if selling via KBB Instant Cash -- its a total bait/switch and a complete waste of time. Deceptive practices to be expected if/when working with these guys, unfortunately. Theres a reason Carvana, Shift, Vroom and others are eating their lunch.

Tried to work to trade in my truck and once we got the truck appraised they never contacted me again. I called a couple numbers but no one called me back. They then texted me a week after no call backs asking if I still wanted to sell. Dunno what the deal is but not fun.

Had a tensioner problem said I need a new alternator, it already had new one in install two months ago my mechanic, after putting a new alternator in after already had one in he finally figured out that there was a tensioner After all I still got stuck with large bill $2500 later. Not a dealer you want your car to be fixed at go to Burlingame. To answer your question have another dealer know it was your dealer. It had a new alternator and a new battery and They said I needed both which are both brand new before I brought it in. The tech could not figure out that it was the tensioner in the first place. That is the The problem I have. I’ve been working on cars for the last 20 years. Didn’t have time to fix it so I brought it to the dealer they gave me the runaround oh joy.

FIxed the airbags promptly and carried out a safety check. No charge.I am too old to buy a new vehicle but I love the Pathfinder. I bought my first one in 1987 (two-door version). This is my second (bought early 2004). It will outlast me.

They sold 3 year/36000 service plan for My Nissan Rouge. I paid almost 1500 for 3 year plan and they said it will cover for service cost now they are saying it just covers Oil change.I amFeeling like cheated. Why someone will buy $1500 plan for 6 oil changes. That doesn’t make sense. These people tell lies to sell the vehicle these plans and later on don’t take any responsibility.Update:- My appointment was at Nissan Boardwalk, Redwood city-8AM on 04/14/21. They asked for $320 upfront before even touching the vehicle. I have Fidelity service contract for 3 years which Nissan dealer sold me saying it will cover the maintenance cost.And When I complained, they suggested me to cancel it now.

Best of all, was so happy to see those caring and professional customer/management care team again after very long hard year. As always, great hospitality, clean and safe environment and work was done on time.Thank you boardwalk Nissan/Mr. Didier

I recently had my 15,000 mile service and Jason was the best! He patiently answered all my questions.

I’m impressed with this dealership. Fernando is excellent; he is proactive in ensuring all your needs are met. All the representatives are very knowledgeable and friendly. They follow COVID-19 protocols so you are guaranteed a safe experience. I highly recommend purchasing a car here!

Easy to schedule an appointment. Helpful and friendly staff. My car was serviced very quickly. My visit was way better than I expected it to be! Thank you.

Thankful for service that was done the car needed it, a big shout out to Jason for being so helpful and going the extra mile to make this a very painless experience.

When I returned to pick up my vehicle, it was waiting for me, had just been washed, and the paperwork was produced in less than 30 seconds. Thanks again for a very pleasant experience.

I paid for a service that included having my fluids checked. I believe, that I stated that I needed windshield wiper fluid put in my car but it was not done. Now, I am starting to think did the service that I paid for really get done at all. I loving bring my car here and I expect for all work to be completed.

My recent experience with Nissan at Boardwalk was nothing but amazing. Jason and Didier always ensure to keep service calls hassle free. Respectful and professional, I will highly recommend Nissan at Boardwalk to anyone needing assistance.

Silvio was amazing with our family. Super knowledgeable and kind. We walked away with a new car and excitement.

Called service department multiple times over the span of a week trying to get a quote and left messages to Jason’s phone. He never once picked up—morning, afternoon or early evening—or returned any of my messages. Try the Nissan dealership in Fremont, they actually return your calls the same day with honest quotes for service.

Incredible service!!!! Couldn’t be happier. Thank you Eduardo and team!!!

I had an exceptionally good experience shopping for a used car with Sam! Even though I didn’t end up buying a car from him at Boardwalk Nissan, I appreciated the friendly, no-pressure experience that he gave me. One of the best people in car sales that I’ve ever met. If I’m ever in the market for a Nissan, I’d specifically go back to Sam and Boardwalk Nissan. They’re really great!!

Update on my original review:The Service Manager called me after posting the review and left a voicemail saying he was away for the previous 2 weeks while the car was there. He said they are charging me $100 storage fee starting yesterday and that I either pay them the amount they demand and take the car or face paying a daily $100 fee. I was forced to pickup the car in a rush and pay their fee. The technician left a message saying that they performed a 30,000 mile service on the card and thats why they charged $570. I never authorized a 30,000 mile service! The car has just over 20,000 miles.BCI MALFUNCTION message was NOT resolved. When I turned on the car the next morning it was back and is still preventing me from starting the car. When I dropped off the car, it was after hours. When I picked it up two weeks later (due to delays caused by the service department, not by me, as detailed in my original review below), I realized what a tiny shop they have over there. Also, the only people there were the service manager hiding in his cubicle and the technician. This is by far the worst car service experience I have ever had and I strongly recommend everyone to AVOID AVOID AVOID this FRAUDULENT place.I just saw that they submitted a response to my original review, saying that their service manager took care of it. The above described how he took care of it... he took care of alright...Below is my original review:Do not take your car to Boardwalk Nissan. I dropped off the car more than 1 1/2 weeks ago after having BCI MALFUNCTION message on my dashboard for a week. Service tech called and said $250 to diagnose this and $550 for 15,000 mile service. Told him I had an extended warranty and called him back the next day and left him voicemail message with Fidelity warranty number and my phone number. Several days and he hasnt called backed, so I called and hes not there I was transferred to the service manager voicemail and left him a message again with my cell phone number and requested call back . Several days and no one calls me. I called and spoke to the same tech - he says he had my phone number wrong, says he didnt find any problem and never saw BCI MALFUNCTION, never got my Fidelity warranty number and still charged me $250. In addition, turns out that what he calls 15,000 mile maintenance is less than half of the items of what another nearby dealership includes for $450 or whats in the maintenance book. He didnt even replace the wiper blades... saying theyre fine, theyre not . He then said talk to service manager and hung up on. Calling Nissan USA to file a fraud complaint.

Jason greeted me promptly, took care of the paperwork and gave me an estimated time for the car service. Before I knew it, he came to the waiting area to let me know the car was ready well ahead of the estimated time he gave me. The staff was friendly, professional, and prompt. Fantastic!

Ive had many experiences with other dealership in the past and buying a car here was the most hassle free and easy. Elisa was wonderful to work with and made it so quick and easy. Great customer service, easy to talk to and was on top of everything. Basically, when I got there, shes done with the paper work and only thing I needed to do was sign. Kyle who showed me the car gave me the most excellent service showing me all the features of the car and gave me information about diesel fuel. Very friendly guy and basically exceeded what customer service should be. Im very happy with my purchase and I highly recommend this dealership and make sure to talk to Elisa and Kyle when you come by.

First time buyer and Eduardo was awesome, I’ve worked at a dealership in the past and he made this experience change my mind on car salesmen being scam artist. He was honest and polite, family man who understands that great customer service and honesty goes farther then just getting a sale. I will definitely tell everyone I know to see him first before buying a car. Elisa was also amazing, beautiful, polite and straightforward and honest. There also was a salesman who took me on my test drive who was great too. I highly recommend going over there and talking with Eduardo before making any decision elsewhere.

I didnt know how easy it was to choose and buy a new car without haggling. Eduardo Hernandez was very helpful not only in choosing the right vehicle for me but a good finance option that fits my budget. I was comfortable with my decision and happy with my car.

Persistence and great customer service led to the problem being resolved.

The people that helped us last Saturday, July 25th around 5pm were awesome. It was a lady and two men. They all went above and beyond to get me the car I liked, 2020 Nissan Kicks. I had bought a CPO, Nissan Rogue from here back in 2010 and loved that car for a good 10yrs. But needed something newer and up to date, but a little smaller than the Rogue. I couldn’t be happier with Nissan and the people who work there. Thank you!! Julie Long

Bought a really cute 2019 Kicks today! It was so easy and the team was very professional. I got out in timely manner too. My heroes are Sam Khul, Eduardo Hernandez, and the finance manager. Thanks!

I took my 2013 nissan pathfinder in for a brake service I got it in by 740am and then didnt get a call until 11am saying they just finished the walk through and they told me what needed fixing and I gave the okay for all of it which was only brakes and rotor for the rear axel and a new battery and then I called at 230pm and they said it would be done in 40 min and then I get there the rep said another ten minutes when it was already past the time he quoted so I didnt get off the lot Til a little after 4pm so something that should of only been half a day turned into all day. After the rep told me 10 more minutes I saw him go get food then go on lunch while he was on lunch I saw that my car was done and ready to go I also saw the mechanic that was driving it around had his arm hanging out the window so that his armpit was on the inside of the door I would give zero if I could

Today is exactly one year, since a towing delivered my old 2013 Nissan Altima with 200,000 ml on it, completely dead, into the SERVICE of Boardwalk Nissan 1 Bair Island Road, Redwood City, Ca.94063I was impressed by the high quality of the customer service they provided.Thank you to the team of this SERVICE for performing excellent work on my car, and returned it to the life. Since, I added almost 10,000 ml to my car, with no touch to it.The car is running perfectly!Special appreciation to the manager of the service Mr.Joe Cabral for prompt response and attention in order to fix my car.This SERVICE stands out among other for its customer service, great price,and quality workmanship!100% CUSTOMERS SERVICE SATISFACTION!I will definitely go to this SERVICE again, if I need it, and strongly recommend this SERVICE to everyone.Thank you!

Stay away from this dealership. I purchased a Jeep Grand Cherokee right before the SIP with Derek and he was pleasant to work with. However, if you are going to finance, stay away from finance department! Initially, I did purchase the warranty, but the next day I provided written notice that I wanted to cancel. Toan, the finance manager, who helped me with the finance and supports both Redwood Jeep and Nissan said he would provide the refund once the loan had processed. Then SIP happened, I followed up multiple times via email and phone calls/texts (March 2020-January 2021) once the dealership was open again. Nothing happened. I also escalated to the finance manager, Aramis/Franklin/James with no success. Here we are end of January and I not only still paying for the extra warranty and the interest included. This has been the worst experience and endless promises by multiple Jeep employees. No oversight, no follow-up, no accountability. As a comparison, my husband had purchased a car from another dealership in October, requested the warranty refund and was provided within a day. I went in today to speak to Toan to take care of this in-person and he responded with a usual response, call on Wednesday. Mind you, when I approached his office, he did not put on his mask or followed San Mateo Health protocol. I have been more than reasonable and understanding with all this going on, giving almost one year for this dealership to process this request, but an excuse of it got lost in process with multiple follow-ups throughout the year, is unacceptable. This is my second Jeep purchase and truly do regret going with a dealership close to my home. You are better off with financing with Fremont DGDG which I had the best experience with the finance team and salesperson. At this point, I have no choice but to report to BBB, unless the owner can resolve.

What an amazing experience! We decided to purchase out our lease that we originated in Colma. I tried to return there, but had a bad experience. In talking with my credit union, they told me they had a contact at Boardwalk Nissan that they worked with often. What they didnt tell me is how absolutely seamless this process was going to be. Elisa Lopez was in contact with me for a week before I actually signed the paperwork. We were able to communicate most of the details ahead of time. We dropped the vehicle off for inspection Sunday afternoon. By the time I got to the dealership on Monday at 4:20 pm, the car had been inspected, they had addressed a recall and washed it for me. I was driving away at 4:35 after signing all of the paperwork! This is one happy customer. Not only would I return for another vehicle, I would recommend them to family and friends as well. Thank you Elisa and the Boardwalk Nissan team!

Jason was amazing to work with. He was able to identify several issues that were wrong with our GTR, and the car drives so much better than it did before.

I took my Nissan Altima 2013 for a recall fix after one week my car was down for CVT transmission, they gave me a estimate for 5k and I filled a claim with Nissan company, they approved my claim for 50% off, So, when Boardwalk Nissan was notified, they increased the price for $6,700 😠. I claimed it but they doesn’t care. I paid $3,350. It was unfair, and still my car feels weird .Answer; They told me new CVT transmission with everything included, not reconditioned, or rebuilt. Even with taxes included, $5k . And a young guy too in the desk told me the manager gave me a little discount but everything changed when my claim was approved. Of course!! After they saw extra more money . And I made the mistake not to asked everything in a papers for proofs or evidence, because I never know you’re not faithful with your words, but if you’re like companies who recorded everything in a call when you are calling clients you can prove for yourself I’m saying the truth.

Got an awesome deal on my car and amazing customer service! They went out of they way to make my deal work and on top of that, they delivered my car! It was a smooth, fast and painless shopping experience...as it should be! I didnt spend all day at the dealership. I got there, my car was ready for me to test drive it. I liked the car, signed the paperwork and then they delivered my car to my house. Awesome place to get a good deal on a car and outstanding customer service!

The Account Manager as well as the Sales Manager are very helpful including the General Manager of the showroom. They are so kind and know how to approach the new and returning customers. I will definitely coming back.Try them!

Eduardo is super friendly and easy to work with! He is always looking out for customers!

It was a great one. I was stranded with in inoperative Maxima due to an expired battery. Jason over at Boardwalk was able to get me into the system for the same day service. That was great because I had an appointment I needed to get to and was able to make it on time! Thank you.

Buying/Selling a car is so much easier when dealing with an honest and straightforward sales person. Fernando went above and beyond in making sure that our deal was acceptable to both sides, and in making the process as smooth as possible. Highly recommend working with Fernando at this dealership!

Elisa in finance was very helpful with making sure my loan went through. There were some complications with my credit union, and she helped fix everything. Great customer service. Highly recommended.

I purchased a vehicle from this dealership. Needless to say it was a breeze of a transaction. Fernando was great at showing us all the car options and very thorough. We never felt pressured and helped us a great deal in selecting the best car for our needs. Toan in financing was awesome! He made sure he found the best rates and kept our payments within our budget. He listened to what we wanted and was very transparent. Offered the best options and made the financing super smooth. Highly recommend this dealership but especially these 2 gentlemen that made our buying experience a 5 star rating

Had a great experience at Boardwalk Nissan, especially with both Elisa Lopez and Eduardo Hernandez. The whole experience was quick and straight forward. Showed up at 12:30, drove out with a new truck by 4:30.Eduardo went out of their way to help me get the maximum value out of my trade-in and down payment while working things to get me down to a monthly payment in my budget. He was kind and flexible through the entire process.The financing with with Elisa was also easy. A great communicator with a positive attitude and demeanor going through the process step by step. Even with a few follow up questions after the fact, she was quick to respond and always happy to talk.Overall, just a solid 5/5 car-buying experience.

Fernando Perez was our sales person today. He made our purchase fast, easy and a great experience. We have bought many cars over the years and appreciated how easygoing he was. No pressure, no hard sell, just an easy going buying experience.

My experience this time was surprisingly good, especially compared to my past experiences with same dealership. Process of replacing my expired lease with a new one was really fast, streamlined, haggling-free, and simple. I contacted a sales person asking for current deals on specific model, got quick reply with availability, once I selected the vehicle I was interested on, things moved quickly and easily. In a matter of Id say 1 hour at the most, I had my new lease contract finalized and all taken care of. Good job.

Jason Manown continues to deliver great, courteous service and looks out for my 370Z. Jason never sells me a service I don’t need and recommends what’s best for my car. He goes a long way to build my trust in Nissan.

Elisa was awesome and had everything ready for me and I was in and out withNo issues. Great personality too. I highly recommend you ask for her.

Miski Abdullahi is amazing! Awesome experience very prompt and professional! She checked on us many times and we couldn’t be happier with the service! Excellent employee!

These folks do not disappoint. And I especially appreciated the diligence with adhering to covid 19 precautions keeping themselves and patrons as safe as possible while providing their usual levels of excellent service. The fee fresh coffee for early morning appointments is the icing on the cake.

During this pandemic time, I am surprised to see the lack of safe guard at the facility; no social distancing, no hand sanitizers available, coffee cups in the open for anyone to possibly sneeze of couch on, and no one wipe down furnitures and door handles and such at all during my visit.I did not feel safe at all.

This is our third vehicle that we bought from Boardwalk Nissan. We did try other dealerships, but we keep coming back here for their great service, vehicles and deals they offer. The sales people were very cordial and pressure free to buy. Hope you will experience what we did.

Nissan boardwalk provides the most exceptional customer relation experience there is. I began my search for a vehicle to help minimized the cost and time of my commute from Hayward to Redwood City. Fernando made that first connection by understanding my struggle sing he is a super commuter as well. He offered me a ride to the train station and remained respectfully in contact once I was ready to purchase. I can tell him and Eduardo were genuine trying to make my life easier and they werent only focus on making a sale. My budget fluctuated and Fernando found me the most cost efficient vehicle which was the Nissan Leaf! Eduardo was able to work with my credit and assist me to take the car home as soon as possible at an affordable rate so that I can be comfortable, well rested and on time to work everyday. These two are so attentive when I need to use the free charger, have questions and they remind me of what kinship is about. I will bring my family and friends to buy and consult with them in the future. The whole dealership is family oriented, I could call them new friends/business partners. I’m thankful for those guys, my new car and I am happy with the great value that I received!

Shopping at Boardwalk Nissan has been the most pleasurable car buying experience I have had. Eduardo was easy to work with….no pressure, no BS. He helped us find exactly what we wanted. He gave us a great deal on our trade-in and worked with us offering a fair price on the new vehicle. Every facet of this purchase from initially looking at cars, to test driving, to filling out the paperwork was smooth and hassle free. We left the lot with a beautifully detailed SUV. The next day I went back to Boardwalk Nissan to purchase an extra key. I ran into Eduardo and he happily assisted. The service department is magnificent…everyone was friendly and helpful. I highly recommend Boardwalk Nissan and I would most definitely ask for Eduardo if you are looking to purchase a vehicle.

Great help and service. Felt safe during this pandemic. Matthew is a great employee and really knows a lot about cars.

Sold my car to them today via Kelley Blue Book. Negotiated for a bit higher than web price given. Miska was fast, efficient, and professional, and made selling my car so easy!

Normally I drop the car for service and pick up later. I needed get the car back within couple of hours to attend important meeting. My request was honored and I had the car back within our and half. Appreciate the accommodation and great service.

Thank you so much Elisa, Jane and Fernando on helping getting my new pathfinder🤝

We have leased 2 Nissan leafs here. The experience was great both times with both the sales and finance teams. We ended up prepaying for all our services and they gave us a great deal on this the second time around given we were repeat clients.The service department is great too.Jason Manown has been my service advisor for the past 4.5 years and he is a great guy to work with.Drop-offs are always quick, factory-recalls fixed without me requesting for it, everything is explained well and he has personally run the car through the car-wash before bringing it to me.

Went in with 9 months old to look at new Leaf, left after 2 hours with keys in hand. Eddie helped me out on front end, did a great job, took the car for a test drive, explained all the key features. Eduardo the sales manager made the leasing process super fast and easy. No haggling, paperwork done in record time and my nine month old held strong. Great staff, highly recommend for a smooth car buying/leasing experience! I expect to become a loyal customer in the future.

I love Nissan Boardwalk! Ive had such a great experience. Carlos Delgado helped me along with the team at Boardwalk in helping me get the car I wanted. Carlos is so helpful and offers great customer service that is honest and sincere which is hardly ever seen anymore especially at a car dealership.Thank you all for all your time and dedication and help in getting my car! I recommend Nissan Boardwalk 100% if your thinking of purchasing a great vehicle with a great team! Thanks again Carlos for all you help and honesty.

Took my Nissan Frontier in to the shop for a oil change and tire rotation. Jason noticed a scrape on the passenger side of the truck ... and I jokingly said, Yes, take care of that too. When I picked up the truck, Jason pointed out that with some rubbing compound and car wax, they were able to take care of most of the scrape. And he did not charge anything. That is service unheard of these days. Thanks to Jason and Boardwalk Nissan.

I go out of my way to always bring my car to Boardwalk Nissan for servicing. Over the years, Jason has helped me to understand what is going on with my car as well as what all of my options are. He is approachable and makes sure I feel like I have enough information to make the best choice. My most recent appointment was no different. I had been hearing a noise for a few days and brought it it- turns out it was a pretty expensive repair but Jason broke down the cost and helped me make decisions that would keep my car running safely and minimize my expense. I am so grateful for his (and his teams) help and glad I have a place where I can ask any questions or voice concerns confidently.

Best place to buy a car!! very friendly,and very helpful staff especially elisa lopez she very friendly, kind and she helps out a lot especially during this time... LOOK NO FURTHER BEST PLACE!!!!!

After a month of searching for a car, scrolling down apps going to dealership to dealership we finally came across this dealership online. We gave them a phone call got an excellent feeling about it, drove 2hrs and dealt with an excellent sales man. I want to thank Erwin for his time, he made the whole process smoother than what we thought. He absolutely gave us customer service, I recommend to ask for Erwin Herrera if you visit this dealership! For the moment we are done searching for cars but if we had to do it again I would definitely get in touch with them!

Elisa was really friendly and knowledgeable. She waited for me to get off work to help me and stayed past closing. She helped me get the car that I wanted and I am very happy the service and price. I recommend Boardwalk and go see Elisa Lopez.

7-17-2020, I have been Corresponding with Finance Manager Elisa,Lopez for over a year now, she has tried everything to get me in to purchase a vehicle, I thought at least I can do is refer her. So I referred her to a high school friend, I known over 30 years,, Syddia Reyes .,, and Im so happy I bought Syddia to Elisa, her professionalism, knowledge was refreshing I will be referring Elisa Lopez to everyone I know whom is searching for a vehicle, from someone whom will treat them with Class,, thanks so much Elisa, on behalf of Syddia. Also, !!! Boardwalk Nissan is the best!!

Boardwalk auto has always treated my families cars with top notch services since the 80s. I wouldnt take my vehicles anywhere else. I highly recomend this dealership for any of the vehicle makes they service. Keep up the exceptional work boardwalk family!

We left this dealership very happy. The salesman Carlos Delgado was great, he helped us find a very nice car for my father in law. This dealership are not pushy and try to find every way to help you. I just wish a month ago I would have came to this dealer instead of where I went I left with the feeling I was robbed at other one Stockton Hyundai, but will recommend Nissan Boardwalk!!!

I love this dealership! Everyone is very helpful and considerate. I was trying to sell an old car and everyone went out of their way to make sure I got the best possible deal, Viridiana in particular! She was fantastic! I would recommend this dealership to anyone. Keep up the good work.

Had a great experience this morning at Boardwalk Nissan. Would highly recommend their service manager, Jason, who was very friendly, knowledgeable and helpful in assisting me with a repair. I am normally dubious of car dealerships, so I was pleasantly surprised by my experience here.

We appreciated Jasons help in these crazy times doing a service while we waited and also by only doing the service that was really required on the car instead of ones that were recommended by not necessarily needed.

Just bought a used car for our daughter. The process was simply painless. What a great staff especially Irwin Herrera. He provided excellent customer service, very responsive and super easy to deal with. I highly recommend for a smooth buying experience!

Elisa helped us from first phone call to handing us the keys. She was very informative, helpful, considerate of my needs and worked hard to find the best solution for our family on all levels. Everything was so easy, fast and pleasant -- even with 2 little ones. I will definitely be back in a few years, and have already reffered my mom to come see Elisa too.

My sales person was Fernando. He was great. They are welcoming and provide a no pressure buying experience. I was able to come in on back to back days just to make sure the decision was right for me. Thank you!

We just bought a Leaf. The buying experience was great. Matthew Macarthur was a terrific sales person, personable, pleasant, no pressure and explained everything clearly. We got a terrific deal. Finance Manager Elisa Lopez went over all the paperwork with ease, clarity and a smile. We’ve purchased many cars in our lives and this was the best buying experience ever. Highly recommend this dealer.

Eduardo, Fernando and Elisa gave us the best experience purchasing our BMW X5. While searching for the “best car & best deal”, their caring and no-pressure customer service was beyond 5 stars. This team really does care about the buyer and their family. Don’t look any further...they are the Best in the Bay!

Absolutely 5 STAR service from Elisa Lopez and Boardwalk Nissan.I have never had such efficient, straightforward and courteous dealings buying a car. After a terrible experience with another dealer who promised me specific terms on a car only to jack up the price and double the down-payment once I got there to drive it, I was especially relieved and surprised to find what Elisa Lopez promised was delivered and then some . Elisa patiently reviewed terms and deals on several cars with me until I found the right one for my budget and needs, got me approved despite my difficult credit situation, and quickly and efficiently processed the paperwork within less than an hour. I will refer Elisa and this company to anyone with the utmost confidence they will come away as wowed as I was with the outstanding service.

Nissan was a fantastic experience for me. I got friendly/ honest service. Jason the service manager made me feel that I would be taken good care of and I was. I will only take my car to Nissan and highly recommend everyone take their car here.

Everything was ok, but they forgot to do the oil change in my car

I brought my car in because it was hydroplaning in the rain and I was losing control -- I know this can be totally normal but I wanted to have peace of mind so I brought it in to get looked at in case anything needed replacing.It ended up costing me $200 even though I was told nothing was wrong. I guess I paid for the peace of mind service.I feel a little taken advantage of because I dont know enough to understand the services that they performed, and maybe that stuff needed to happen, but when I asked if it was necessary, it felt like he was avoiding the question and just explaining to me how hydroplaning and traction control worked instead of explaining what I was paying for.In his defense, he is a nice guy and I did sign the customer estimate, but he never voiced the total. He said they would take a look, there wasnt much discussion about what that meant. Its on me for assuming they would only replace what was necessary thinking that was not the real total. But instead I got the full works.The point is, Ive been coming here for years, this guy has helped me change my oil several times, but I just dont trust that I needed all that stuff today. I think Ill try to find a mechanic that is more clear about the services.

Buying my new 2019 Leaf was such a positive experience. In 2011 I bought a Leaf here and swore Id never go back, I only did because they have a special deal through Bay Area SunShares and I thought Id go in and get a quote. I ended up buying a car and couldnt be more pleased with the whole experience. I especially appreciate Matthew M, who is extremely knowledgeable and answered all our questions about the Leaf. (This is rare, other dealers Ive been too dont understand the electric cars and I usually know more than they do.) And Sam was wonderfully patient with our test drive. All in all it may have been the best experience Ive had buying a car. What a wonderful surprise.

Kelly was great and didnt play games. Doug and others on staff were very helpful and treated me like family. Only thing better would have been if you had the Pathfinder on the lot but hey we all know you cant really control that.

Elisa, provided amazing service! We were referred to her by a family member and I am so thankful he did. We told her up front what we were looking for in terms of a car and financing and she got us exactly what we needed. All while being so kind and understanding. She helped me with my fist car purchase and it could not have gone better. Thank you, Elisa!

Low quality service. Did not offer a loaner car Even when the Nissan service provider line had said it would be provided one. No option for a shuttle or Lyft as location doesn’t have a waiting arena, information that should be give beforehand you drop a car. Also no complimentary car wash.

Elisa Lopez was very very helpful getting me a car. Shes very nice and understood my situation.

Irwin Herrera was great to work with on selling my truck!!!!He is a very nice and honest guy that worked with me on my Kelly Blue Book Buy Back Program. I went on KBB to get a quote and when I was hooked up with Irwin I was dreading going in. But instead it was completely the opposite. He was easy to work with and very efficient. He didnt try to scam me and everything went very smooth. Within an hour I was leaving the place with a check in my hand. One of the best experiences I have had at a car dealership. Thank you Irwin. I would highly recommend using him.

Jason in service really took care of us. Top notch communication and follow up. Assessed what needed to be done, kept us updated and got the work done as promised and on time. He listened and made sure we were taken care of. Seems like that should be the norm but it is not in the industry. I highly recommend the service center at Boardwalk Nissan. Ask for Jason!

Went in to pick up my vehicle that I got through Fair app and Elisa made it the most seem less experience with picking up a vehicle I have done. She was quick, professional, kind and provided great customer service. The other sales people I interacted with were professional as well. Very happy with my vehicle. Thank you Elisa and fair.

Irwin was an amazing salesman to deal with. Made the whole car buying process so easy & painless!I would definitely recommend a Nissan Rogue to any customer looking for a great quality SUV

Elisa Lopez helped me and my cousin get his first car. Great salesman well in this case great saleswoman. Very professional, reasonable and helpful. If your thinking about doing business with boardwalk then I would recommend her over at Nissan. I personally wish I could give 10 stars.

Friendly helpful service! Needed some repairs and they provided all the estimates, helped deal with insurance and with a rental car when it took longer than expected. Also got it back washed and charged

I want to thank the Boardwalk Nissan for the tremendous effort that was made to provide me with my first ever brand new car (2017 Jeep Patriot). Elisa Lopez worked magic and got me a very fair deal with the banks provided me with an opportunity other dealership on the peninsula could not. Very very grateful for the pleasant experience at Boardwalk Nissan. Thanks guys

Thanks Nina, Eddie and Eduardo were amazing. This is the most transparent transaction I have done while leasing a car. All details were disclosed upfront and NO surprises when you got to the dealership. Thanks again guys!!