Timothy Myers at fountain Acura is the guy to go to. I did not end up getting the vehicle I wanted right now due to the vehicle markup situation, I just decided it is better to wait... however I had a great experience communicating with Timothy. I appreciate the time he took with me even though I was not there in person.. He was very quick to respond over text and tried multiple times to get me the best deal possible for me. If it wasnt for the markup I would have been more likely to make the move to a new vehicle. I did save his number for when I decide to purchase. I highly recommend asking for him to make your next car purchase. Thanks Timothy!

I always come to this dealership for service on my ILX. Jose Ramos is amazing. Very professional and knowledgeable. Thank you.

Cathy Really goes above and beyond to make sure your experience is a smooth one. She’s very attentive to what your looking for and extremely experienced. It’s always nice to see her to. I highly recommend her as your sales associate

Michelle the best she speak english and spanish 5 star sales executive

Ive brought my vehicle here for service several times. The process was easy and the services were preformed in a timely manner. Nice waiting area too. Ive purchased parts here as well. Ive always received the correct part as well as excellent customer service.

I recently bought a 2021 RDX from Cathy. She made a stressful experience much easier than expected and worked hard to get the terms and car I wanted. I never felt pressured. She was extremely professional and even dropped my car off to my home and spent time with me learning the features well past her closing time. You can’t ask for better customer service than that. Thanks again Cathy!

Absolutely great service. Im from out of town so was great to find honest, fast and reliable place to fix my car. Did 3 hr road trip to other city in Florida the next day with confidence!

We bought a new 2021 RDX, love it!! Kyle and Vincent were so great to work with- courteous, detailed and timely with everything! It was especially awesome to have Vincent show up in the car at my house!! Can’t beat delivery service!

My first time at this dealership dealership service, and I really dont want to go back.It was super weird... multiple employees saw me pull up for service and no one acknowledged our presence. I wandered around to the front door and struggled to get sons stroller in the door alone while again, multiple employees watched me come in and offered no assistance, with sales, service or even holding the door open.No one was wearing a mask, and one service manager looked at me angrily, as if I was offending her by wearing a mask. I thought Id imagined the ugly look on her face, but she passed me multiple times, no greeting, just the same snarl.It was surreal. Our service manager talked to me about how 3 out of 4 of his children were conceived around his birthday (the other was a Valentines Day bab - he made sure to tell me hedbeen BIZZAY), no one offered directions to the waiting lounge, just a generally unwelcome feel.Im going to check with the Honda dealership in Clermont and see if they service Acuras. I dont want to go back to this place.

They do not work out any deals with you. Financial Dept never returns calls .. you have to be smarter than the salesperson 💡. Jeremy is nice and Tracy in accounting is too.

Checking was prompt and cordial. However, I was shocked at the quote for 60,000 mile check-up($1,000), so I only got oil and transmission fluid work done....$400$140/hour labor???? I should have changed careers. Will not be using your service department anytime soon.

Love the Car [16TLXBASEV6]Service people, no good. Trust me.

Always a great experience with the service department. Jesse R. is one of the best - always going above and beyond for his customers to keep them happy! He is extremely honest and helpful, and always takes the time to explain everything in detail. Would definitely recommend the Fountain Acura service department - especially Jesse!

Absolutely please with Jeremy and Meet. We were able to work a deal to find exactly what we wanted at the right price! We couldnt be more pleased!

I have had the experience of visiting other dealers and believe me this has been the worst in my life, since I walked through the door it was as if it did not exist, the person at the front desk on the phone Unaware that we were there, we walked around to see if someone deigned to help us and no one approached us. We asked the person at the front desk if someone could help us and with her only face she tells us let me see what I can do for you, we were more than an hour waiting for help and he never came, the worst dealer you can find is fountain Acura

Fountain Acuras sub par service has failed us one too many times, not the type of service youd expect from a luxury brand like Acura. From calling my wife the wrong name 3 times to losing her keys (causing us to be at the dealer later than we expected) Weve since moved to Autonation Acura in Sanford. Definitely worth the drive from Lake Nona.

Went into the location to test drive and buy a MDX, I left and spoke to my husband less than 2 hours told the salesman that I will purchase and was ready to come in and sign the papers. Over two days Kevin barely answered my calls and texts. When he did he said he was helping other customers in trying to make a deal with them and will get to me later. I ended up going to Acura of Melbourne to purchase my car that day as I already explained to Kevin in the sales dept. I was ready and willing to purchase immediately. I then called the supervisor to let them know what was going on and they didnt pay me any attention either. I hope their service dept. is much better.

This place barely qualifies as an Acura dealership. The service department is a mess and is completely understaffed. When they fixed a flat tire they left grease all over the wheel and didnt mount the tire back on the wheel correctly which means we had another flat the next day. They were difficult to reach by phone and when you did finally reach someone they were short and didnt ensure that the issue was fixed before hanging up. We will never go back.

I had one of the best sales man Jermey Lloyd! He made sure I was walking out of there with a new car and a big smile. He really worked hard to get me a great deal!! he would recommend him to anyone, he reall takes his time out to listen, explain and make sure he meets your expectations. I love my acura ILX 2021. My dream car! thank you again Jeremey and Fountain Acura for making me a happy customer. You guys rock!!!

I’d give Fountain Acura negative stars if I could. We went in with hopes of leaving with a 2022 MDX. Cathy reached out to me via phone, so I met with her at the dealership. Her attitude from the get go was awful. Before even knowing anything about me or giving me numbers for the MDX, she tried to belittle me and get me into a sedan, saying I’d be able to afford that instead. Then she gave me absurd monthly payments for the MDX, and brushed me off when I brought up the national lease offer which I qualified for. She basically had no explanation as to why they couldn’t honor it. Long story short, I went to Coggin Acura in Ft. Pierce and they were great and they got me in the 22’ MDX. Steer away from Fountain.

Cathy gaves us great service. I was in and down with a great deal in less then two hours. We did have to wait for detailing, but the overall great service won a life ti.e customer.

Thanks to M. Fettah I had a blessed experience buying my car, he was very patient with me, he listened carefully to what I had to say and was able to answer all my questions with precision therefore allay my concerns. Thank you M. Fettah for your service I won’t hesitate to come by again or recommend you and your shop to my circle. Have a blessed day.

Thanks to my advisor Jose Ramos, he explains in detail what my car needed. That’s a perfect customer service example. Thanks again and appreciate.

Bad experience with service department paid a lot of money for a diagnostic and paper work was lacking information and even incorrect cost one of the services. Manager called me very unprofessional not the right tone or way to approach a unsatisfied customer. No acceptable action was taken just requesting me to go back to the dealer to seat down and go over what was done like I have the time to seat there and waste my time exactly the way they did over the phone. Last service done here be careful who you trust people for your vehicle service.

I highly recommend Cathy. She was great and provided great customer service. Everyone was welcoming and helpful.

Came in looking for a car & was not greeted by anyone. Felt extremely turned down, definitely won’t spend money or time in this location.

Always get great service and very comfortable wait room.

We leased an Acura MDX almost a month ago. First wrong floor mats in car, they were for an RDX, said they had to order them. Another 40 mile roundtrip to pick them up. Then we have left 3 messages for Ruben to call as our payment is due this week and have not received anything from Acura Financial as to an account number, etc. In our third week some lady called me to verify we were transferring our license plate from our GMC to the Acura so she could do title work. (3 Weeks Later!) We have also left messages for general manager to call with no luck. Now wewent to check for our tire inflation kit and wheel lock remover and guess what was told in cargo area and IT IS NOT THERE! Called our salesperson Cathy and was told we have to bring the car in so they can search the car for the missing parts. Another trip unnecessary! I would not recommend using this dealership, we have purchased and leased cars for almost 50 years and this is the WORST after sale service ever!!!

Very disappointed in their service, and it is as if they do not care, they pay so much for a car, so that they tell you that they can not give you a car to get to your work, and the worst thing is that they pretend they do not care, always that my car has a service, I take another car to get to my work, but today they dont even give it to me and they dont care about me either, I decided that I dont want anyone to take me, well stay there or solve it, sadly they make you do not want to make an investment with them again, their customer service is not the best. They must improve a lot and make their customers want to buy, I am very sorry that this happens again and I have to write this here, it is not just selling, it is giving the best customer service.

They simply do not want to sell cars. I work in car sales and was as straight forward as I could be on where we wanted to be on payment. They were $100/month more expensive than 3 other quotes we got. After some back and forth, which I didnt want to do, the manager finally settled on a payment that was still $80/month (~$3,000 total more expensive with included accessories) more expensive than what I found it for. We traveled 1.5hrs to physically be there to make it happen, but the manager didnt want to sell a car to us. My advice would be to go to a dealership that wants to sell cars, not the ones that want to rip you off.We drove down 3hrs+ to Scanlon Acura in Ft Myers and they honored the price on the vehicle we wanted and attached is a photo showing how happy my girlfriend is now.

I had a great experience at Acura recently with fettah, he was great and he provided me great customer service. I recommend him and his services we would definitely come back.

Great service department.Visiting from out of state to help a relative who needs surgery. Of course service light comes on. Its been that kind of year. Called their service department, explained my situation and limited time availability. They were very kind and able to get me serviced quickly. Very appreciated - thank you.

Amazing service by Jose Ramos he knows a lot and will help out tremendously, I strongly recommend him and his service!

Service buyer beware!! Misleading up sale tactics stating Acura recommended services when they are actually just the dealer recommendations. Dont simply call and schedule what the Acura Maintenance minder (ex, B127) as they will tell you when you get there you need additional services above and beyond what Acura recommends. After declining things like AC clean and disinfect and other unnecessary additions I was still quoted over $900. Called another Acura dealer in the area and was quoted $325 for the services that I actually needed and all that Acura recommends. I am sure they have taken advantage of many with their tactics just dont be one of them.

Excellent service by Jose in service thank you. Always a great experience on the deparment especially him.

I went to get an oil change on my Acura at the crack of dawn (6:45am) and was turned away last week. No customers were even there, just me. I was told they had many appointments and the guy told me I didnt need an oil change. Really!?! Oh, but he did say to come next month.Why discourage someone from getting service? I drove away.I truly love my Acura, that I purchased from this place 3+ years ago, but the staff is horrible at this place! I am so done with this place. I have so many stories about this place I could write a book!

Customer service 10/10. Thank You Jose Ramos for providing excellent service! 100% will come back!!

Welcoming staff.. Especially Mr Fettah 😊 if u need a car, he is the right man for u😁

Great dealership I told all my friends and family about it 100% recommend!!!

Very professional, friendly, and courteous. Enjoyable.

I highly recommend working with Jeremy Lloyd. He’s very knowledge and made the car buying process very smooth and easy. He answered all of my questions and I was able to get the car that I wanted at the price that I was looking for.

I scheduled an appointment for service with a loaner on Tuesday 2/2/2020 for Friday 2/5/2020 at 11:30am. I emailed to the service department manager, Nestor Diaz on Wednesday letting him know I scheduled an appointment for service and explained the issues I was having. He emailed me back letting me know he placed my appointment with Will (service advisor). I call Will the same day to get an idea of what it might cost and how long it will take. Will tells me about a program that they offer which streamlines the navigation dvd drive repair with Alpine which is $650 with $358 dollars going to Alpine for the diagnostic and repair. I arrived to my appointment at 11:20am and Will is not there and is on Vacation. Why would you schedule me and others with someone who hasnt and wasnt there. I ask for Nestor and he is not there either, hes out running errands. So now Im explaining the issue to a new advisor who knows nothing about there replacement program. I literally sat in her office for 35 min while they try to reach Nestor to figure out what to do. Youd think that after the first conversation everything would be smooth sailing, NOPE! I ask for my loaner vehicle and request that they call me once they figure out how they are addressing 1 or 3 service items needed. She says they dont have any loaners abs that I needed to wait for Nestor. Now Im a bit perturbed. Its now been 1 hour and 32 minutes, they havent started anything (alignment or tire rotation), and Nestor finally shows up with a snarly little an attitude. All of a suddenly the $650 dollar replacement program is $960 with a 3-4 week turn around which is odd because Alpine guarantees a 7 - 9 day turn around and it take less than an hour to unscrew the unit from under the driver seat. Clearly their pricing changes with their moods and the wind which is unacceptable and fraudulent to say the least! Nestor raised his voice telling me he could take my car back and I could wait another 2 hours or so after I literally sat up there waiting for nearly 2 hours at this point. I reiterated that the advisor already said that they would need a day and I was not planning on sitting there all day which is why i requested a loaner. Nestor AGGRESSIVELY showed me the door and called me a Bit*h as he walked out on his phone. I had to call the Orange County Sheriffs to retrieve my keys! Fountain Acura is a JOKE and NESTOR DIAZ is misogynistic, lacks the basic elements of customer service, is rude with a foul mouth, and aggressive! He was very confrontational and made me feel very uncomfortable. I thought I was a part of the Acura family but clearly I was mistaken! But I guess this is how Acura treats their customers of over 10 years!

From beginning until now i never had a good customer service from Acura Fountain Acura. They sale nice and expensive cars but the customer service is very poor. The service definitely could be better because we aren’t not buying cheap stuff.

I had a great experience at Acura recently with Nelly, when my tire pressure light kept coming on, I thought the sensor was bad, but turns out there was a nail in my tire . They fixed it in a jiffy and I was on my way. I also had to have a piece of siding on the passenger side that was coming undone replaced, Nelly ordered the part and when I went in to replace it, she had me in and out very quickly . She is on the ball !! Thank you Nelly !!

Just left Fountain Acura for service to my car Jose Ramos is an excellent Service Advisor ...great customer service and explains in detail what my car needed...Your company should be proud to have such an excellent employee..that kind of service is very rare.....Thank You Again

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I had a GREAT experience buying a car! Harry Mejia was able to find me the perfect car for an affordable price. The process went smoothly and there was clear communication the entire time. At the dealership when I was doing the paperwork to take my new car home, Harry was very kind the whole time and offered drinks and snacks. Everyone in the dealership was kind and made sure I was satisfied the entire time. I was very pleased with the whole experience, beginning to end, and I am very lucky to have had Harry Mejia as my salesman. Definitely will recommend for anyone looking to get a car !

Took my 99 Acura TL in for the free airbag recall, which they took care of in an hour, & also gave me a free carwash. Nice waiting area with complementary snacks & drinks, too.

Ms. Cathy Douglas contacted me quickly when I sent an e mail to the dealership inquiring about Acura car. She was very pleasant and professional trying all day to work out a deal that I am happy with. She tried hard accommodating my needs. I highly recommend her to any one interested in Acura car.

Go see Fettah, Just got an RDX for the wife she couldnt be happier with the experience!!

Service team very helpful and got the job done. Thank you

Great experience. We got our lease from the North location but this time Fountain won us over. Thank you Vincent Regidor for the phenomenal and out in less than an hour process! We drove farther but happier in the end. Thanks again, Vincent!

I love Acura dealerships because they have great service in whichever store as usual. Jose the service manager did everything super quick and efficient. The maintenance was done within one hour plus a free car wash. They made my car super clean inside out. They also have a lot of coupons.

My new TLX is still under bumper to bumper full coverage warranty. One day the sunroof, through no fault of my own, would not close. I didnt get in an accident, there is an electronic switch for auto open/close. The service department said it was off track and the only way to fix it was to do a complete removal of the sunroof and reinstall it. The car was never in an accident, and theres nothing I could have done to knock it off track. After researching, I found Acuras have a long history of sunroofs not closing/going off track attributable to normal expansion and contraction from the temperature/weather. Took the service department FOUR FULL DAYS to do what should be at most a TWO HOUR JOB and then they charged me about $500. They REFUSED TO HONOR THE WARRANTY, saying the defect must be a factory defect--meaning that the defect is apparent when you drive the vehicle off the lot straight from the factory. If thats the case, no warranty claim would ever be honored. Doors, windows, and sunroofs should open and close with normal use. Its that simple. I called Acura corporate headquarters to complain about the refusal to honor the warranty and was told honoring the warranty is completely within the discretion of dealers service department. THE WARRANTY IS WORTHLESS and the SERVICE DEPATMENT IS A DEPARTMENT OF WORTHLESS SLOTHS. WORST DEALER EVER.

Just purchased my second vehicle from Josephine Mancini at Fountain Acura and it couldn’t have gone better. She makes the entire process seamless and makes sure you are completely satisfied. Much thanks to her for making an experience that can be stressful and difficult super easy and enjoyable. I will definitely be back again when I’m ready for my next purchase!

Vincent was so helpful when I met him. He made me feel comfortable and not at all pressured to purchase a vehicle. He came across as sincere, like he really just wanted to help me find my perfect car. Thanks so much Vincent. I love my MDX!

Vincent was a great sales representative in helping my wife and I purchase our new MDX. We love the car and Vincent made the experience easy and stress free. It was one of the best car buying experiences we have been through. We highly recommend Vincent and the Fountain Acura team.

Had an excellent experience here! I’m looking to get a new car and was wanting to shop around and see my options. Jeremy Lloyd took the time to really show me my options and go over the processes with me. For the first time, I didn’t feel rushed through the whole thing. Would definitely recommend!!

Choose this location out of obligation, not choice.I don’t understand the service reps here.I brought in my ILX to find road noise however Wilfredo Rivera recommended an alignment before even hanging it to a service tech for diagnostics. I asked what he based his recommendation on and his response was alignments usually resolve road noise. I don’t mind dealership work. It’s reassuring to know any work done on my vehicle is under the Acura badge, but it seems of you would be better off finding a location that doesnt recommend grab bag solutions simply to generate revenue without first testing or diagnosing.Again if you’re obligated to have service at an Acura location, I can’t say my experience inspired very much confidence in Wilfred Rivera.UPDATE:I scheduled an appointment with Regal Acura in Lakeland Florida and walked them through the symptoms, asked them to check for a worn bearing..... and to no new surprise a rear left was found at fault and replaced under warranty.Why did it take Wilfredo 2 visits and one wheel alignment later to have the beating checked? Again, if you can avoid this Acura location, please do.

Excellent customer service. A sales associate named Jeremy worked with me to find the perfect car to meet my needs. Ive never had such a smooth experience buying a car before.

Jeremy was great! He helped me find a used car that would fit my needs and great on gas. I will be sure to recommend this place to my family and friends.

I recently leased an MDX with salesperson Vincent. My situation was a bit complicated as I had leased a vehicle that same week from a different dealer and I wanted to return it. I reached out to fountain Acura to see what my options were-not too hopeful that I’d get a good deal-but I was so wrong.Vincent was able to help me out of a tough situation and made the entire experience less stressful. His positive attitude, friendly demeanor and professionalism has earned a return customer. Thank you Vincent and Fountain Acura!

First and last time at Fountain Acura. Came in for oil and filter change with my own oil and filter. Called and VERIFIED price day before. I get there and price had doubled just for labor to change oil and filter. Find somewhere else buy or get work done on your Acura because Im sure if they did this for simple oil change that they will use these tactics on other services as well.

Jeremy Lloyd is a GREAT rep. Enjoyed working with him - A+!

This is my very first new car and can’t express how happy I am! Thanks Vince for your patience and you got a loyal customer for life. Thanks again!

Purchased a Lifted jeep from here, Ruben in finance sold us a warranty with the vehicle.Tried to get repairs done at the shop, warranty inspector came out denied the warranty stated the vehicle has been lifted and no longer valid, the inspector said Whoever sold us the warranty scammed us and should not have sold us the warranty.Was given the number to the service department who used the excuse that I took it to a mom and pop shop, and that’s why the warranty isn’t being covered. I explained that I called the warranty company PRIOR to see where I had to take it, and they approved the shop. He also, would not do anything with it.I have spent 5 days playing phone tag with Ruben who stopped taking my calls, said they couldn’t do anything unless I bring my vehicle to them. (The vehicle was already taken apart at the mechanic.)

I bought a brand new 2020 Acura yesterday. Im very excited. This was my first experience at fountain acura. Thank you so much Cathy for going above and beyond to make my car buying experience amazing.

One of the better car service experience I have had in years. Jose my service manager was very responsive and efficient. I was late to my appointment and he was able to process my intake and had my car in the back within minutes. The lounge area was comfortable and the Bluetooth allowed me to continue working. I’m a happy camper and will continue to use this place.

I sat in the dealership from 11 am to 5 pm. I was given a price of 22000 net/bottom line. They ran my credit. I have excellent credit. They then told me they had to add 7800 due to a “computer glitch”. When I went to walk out, they tried to push me into a new car lease because they had already run my credit and they had my income. I sign a paper on the accepted price of 22000 before they ran the credit check. Now I have a useless ding on my credit because of their incompetence. They are crooks.

Went in today after speaking with the sales person on the phone Harry. He was very nice and made me feel like he will help and do everything in his power to make a deal happen. Got there picked out color & test drove the vehicle sat down and told them my firm payment monthly. WELLLLLLL he kept pushing for a lease agreement which I said no twice. I firmly said I want to own finance the vehicle. He brought back what I said for payments on a lease agreement but that finance one was high as hell. Kept asking what payment I can do and still told him the amount I want. The numbers kept coming back higher. After an hour I felt he didn’t want to help me in anyway and me trying to figure out other ways which was his job to do he just didn’t care. I was there for almost 3 hours... So I drove back home with my car. As a mother of two and very straight forward with my payments and doing a trade in with a very good conditioned car. It was just pointless for me to have taken all that time out of my day for absolutely no ounce of effort. You can honestly tell in his face and the way he was walking I was a waste of his time. I even had push for my approval and to do just in case another option approval on the computer he didn’t even want to do it. He didn’t want to make a sale he didn’t want to sell me that vehicle at all. I am so disappointed. I agree with the other post on here this place absolutely does not want to help at all. I shook his hand and told him I will have to go somewhere else.

Im in the market to purchase a new vehicle and came in to fountain Acura and had an Amazing experience with Cathy. She was very knowledgeable and answered all my questions. After having been to other dealerships and made to feel like I was just a number to them. Cathy made me at ease and comfortable not rushed. When I decide on my vehicle I will definitely be back to see Cathy at Fountain Acure . Thank you again Cathy you are a credit to the conpany.

Catherine was amazing. She was able to answer all of my questions accurately when I was deciding between multiple vehicles. She was very professional and efficient too!

Terribly run dealership, reported to Better Business Bureau, but since their rating is an F wont do much good. I reported them to the Credit Bureau too. To summarize my experience: I negotiated a price for my daughter on an ILX via internet/phone. The negotiating process took over a week! Salesperson said that I need to email/text license, insurance and credit application and this will be counted as a deposit because its their company policy not to take any kind of deposits on used cars unless you are physically present (practically begged them to take a $3,000 deposit, but they refused). Submitted all the documents and they ran my (as guarantor) and my daughters credit, I scored very high. At 3pm the next day, the sales manager, Josephine, called me to try and raise the price by $400. I refused, because we already negotiated the price. She then asked me to come in within the next few hours to make a deposit because they close at 7pm. I was working and got off at 5 and its a 2 hour drive for me to the dealership, but I agreed. Sales agent sent me a text telling me not to stress because she leaves at 4 anyway and the car is in back being detailed, she had the keys and tomorrow morning is fine. Since I already had a finance appointment the next morning I was fine with her suggestion. However, I got a text that same night at 8:15pm (dealer closed at 7pm) stating dont bother coming in, they sold the car to someone else, if they find another car, theyll let you know. In my experience, cars come and go, so I would have only been frustrated with this jerky move, but they ran my and my daughters credit. Since credit inquiries affect your credit score, I called to speak with the general manager, Kyle, three times to ask for a letter from the dealership stating that the credit inquiry was a mistake. Its been 5 days now and he never returned my call. Ive bought about 10 plus cars in my life for me and my wife, I have dealt with many dealerships games, I have never experienced such incompetence and sneaky tactics to this degree. Buyer beware of this dealership, very unethical and unprofessional. Do not trust anyone from this dealership.

Ill give this place 2 stars for the fact that the advertised price seemed like a deal. I read many great reviews which is an important factor for me when I am considering what place we may do business with. Unfortunately, the sales person that I was directed in working with was not good at keeping contact with me. My husband and I have been approved, have money to put down, and have our ducks in a row. We were just wanting to see what type of deal we could work. Unfortunately, the salesperson did not respond to me in regards to a deal so we werent able to make any type of offers. Next thing you know, I go to look at the vehicle online and it had been sold. I am not sure if the salesman didnt take us serious or what?I did notify him that we would be driving a decent ways to buy the vehicle so maybe that threw him off? I am unsure. My advice is that you all should try and communicate much faster or at least give a reply that the vehicle has been sold. I guess we will be taking our business elsewhere.

I had a great experience here! I was lucky to be helped by Jeremy. He was very funny and made my time there very easy, from beginning to end.

My car was in an accident and I brought it here to get repaired on December 12. Long story short Not only did they take a ridiculous amount of time to repair the vehicle, I’ve had to bring it back multiple times because they can’t seem to properly fix it. STAY AWAY FROM THIS DEALER!

Seriously, this is the age of the internet. I have been trying to get pricing on a new car since yesterday. I work a ton of hours and I simply do not want to spend hours on my day off sitting in a car dealership. Nothing except emails with a picture of the car I want and a promise to get back to me. 3 other dealers sent pricing almost immediately. This is the closest Acura dealer to me and as such the one that I would be most apt to buy from. Now, I am on a mission to not do business with them.

I had to change the review because I had an issue with the first deal and I was not happy about it so management gave me a option that I took with other specs that I wanted and still to this day I have called nor the sales man nor the finance person has given me an update about the suv its been about 3 weeks and still nothing I thought this was a great daeler but now Im convinced that is not and still owe me money from my down payment 😡 also I have returned the call to the general manager and still waiting for his call after a week such bull and thats how they run a dealer ship should shut the place down !!! Also I told all friends and family not to go to this dealership and who ever is looking for an acura go to another place

I had an amazing experience at Fountain Acura with Vincent. He was very knowledgeable and was able to get me an awesome deal. Thank you!

I worked with Harry via email to work out a deal. Communication was awesome! The car we purchased was exactly as described, and even better in person! I would recommend this dealer to EVERYONE! The process was very fast, and no surprises!! Best car buying experience we have ever had! (And we have purchased 23 vehicles...)

Everyone at Fountain Acura is always very friendly and super helpful! I have no complaints. If service for my car will take longer than expected, it is never a problem to obtain a loaner. When I wait for my car, I receive a reasonable wait time. My service consultant, Jesse, is always available and knowledgeable about by cars needs.

Absolutely the best experience! They responded quickly and made the buying process as painless as possible. Andrew (Andy) was very knowledgeable about the van we purchased. He will continue to be our go to salesman from now on! We had to bring our children that day and they had a play room for them to stay entertained. Would recommend them to everyone that will listen.

I had an amazing experience with Fountain Acura! From my sales person Terri, all the way to the Finance Manager Ruben it was an A+ experience. My sales person listened to the needs of my family and went over all features and benefits of each model and made the suggestion of the TLX. This car is amazing! It fits the needs of my family perfectly! I couldnt be more pleased with the product or service. Everyone was genuinely kind and courteous. So much better than going to other dealerships! I would suggest that anyone looking for a great car go visit Fountain Acura! Ask for Terri!!!

Don’t visit this dealer they treat people like they don’t exist and the salesperson never came to us nor a manager stay away

Easy and fast experience. Thanks Vincent for everything and making sure everything was smooth with my new car and options!

Excellent experience. Harry Mejia was very friendly and helpful, making my shopping experience very positive. Harry made sure all my needs were met and was very fast with his assistance! I would recommend Harry Mejia if you go to Acura. He makes sure you are pleased with the services and is very kind and professional. Ive had bad experiences there before but now I know that as long as Harry Mejia is attending me, I will be satisfied with the outcome. Thank you Harry and Acura for a GREAT experience!Next few days!I had an extremely positive experience with Harry again. He was very helpful and kept my best interest in mind rather than just making a sale. My needs were addressed and he made sure I left with the vehicle I wanted. Not only did Harry provide an excellent sale experience, he went through all the features of my new car with me and helped me get set up. He has even followed up after the sale!! I could not be happier with my brand new car or my experience with Harry Mejia once again. If you are shopping at Fountain Acura, new or used, I highly recommend you visit Harry Mejia, he is the best!

If I cant give them a 0 star I will I call for a price on a oil change I told them the year and model of my acura they told me one price So I decided to take my acura for servic Spoke to service department they gave me the same price Once all done a turned out to be a different price almost double they added stuff that i didnt agreed to.

Thank you for charging me $110 to SEE if I my Acura needed an alignment, and then sent me a mailer two weeks later that clearly state Acura would check to SEE if my car Acura needed an alignment for free. And the mailer stated the alignment charge was $90, but out of the goodness of their hearts charged me $110.00 Nice business practice dont you think?

I recently had my ILX in for service and Mr Jose Ramos took me in fast without an appointment. I told him I had to be to work soon ...so I was in and out within an hour.. I highly recommend Fountain Acura and Jose Ramos 👍🏼

I rarely write 2 reviews unless its a fantastic occasion or a very poor one and unfortunately this is the latter.I visited Fountain Acura to have a noise diagnosed and met with will who, without a service tech having the car on a lift, recommended an alignment. Im sure Will has been in the business a while however when I asked that we wait until a tech evaluates the car first, he pushed further to have an alignment ($110) even further. After paying for the service I had requested, he seemed extremely bothered when I paused before swiping payment to check paperwork and afterwards chucked a pen and receipt my way.Im scratching my head. If I was in tolerable or asked too much, perhaps I could lower my expectations. Im not against dealers and their Serivce work they do. Id prefer work be done by the badge thats on the hood of a car but I dont know why, if customers have a choice, anyone would choose to come back to be recommended a service, dodge questions about how they came to recommend service and then hurried along.I you have the choice of selecting another Acura Service Dealer, heck even Honda, Id recommend choosing another place to spend your time waiting.Either that or ask for a service advisor other than Will Rivera.UPDATE:I scheduled an appointment with Regal Acura in Lakeland Florida and walked them through the symptoms, asked them to check for a worn bearing..... and to no new surprise a rear left was found at fault and replaced under warranty.Why did it take Wilfredo 2 visits and one wheel alignment later to have the beating checked? Again, if you can avoid this Acura location, please do.

I was in the market for a new vehicle, these guys are great Vince my sales guy and his sales manager Jason outstanding, Harry fin guy first was a little tough at first but great to deal with

I have been coming here for over ten years. Yes, I am satisfied with their service. There has only been a couple times I had to bring car back because an issue was not duplicated and thus could not be resolved. My recent visit for front brake service was great. I continue to come here because their rates are competitive after comparing it to major service shops.

Just bought a car through them. Whether you buy an acura from this dealership or another....the car is the same. But the service is not. I chose to buy from them because they went way above and beyond to earn by business. Amanda was great! She was professional and responsive and got me the info quickly. My mom is now thinking about buying an Acura and we will be buying it at Fountain Acura.

I had never bought an Acura before but from beginning to end Jeremy was very fair, knowledgeable, and willing to go out of his way to make sure we had an easy experience. I will definitely be recommending my friends to this place!

Very disappointed withe the lack of help brought by the service department. I brought my 2012 Acura TL to make a diagnostic, they charged $85 which is expensive but they are the experts so I agreed. When they called me and gave me the diagnostic it was $900 just to change the A/C extension valve, which I already changed it, its new, thats a $300 job on any Auto A/C Shop, so I reject the estimate.I told the service advisor that I did not wanted to make the work and I was picking up the car in the afternoon, my day was a bit complicated so I went the next day at 4:30 PM, there was no advisors available, no mechanics, and the cashier (who was incredible mean to me) told me that the car wasnt ready and I couldnt take my car because there was nobody who can give me the keys, I asked for a manager and the cashier told me that he wouldnt do nothing because there was no mechanic on site and the car wasnt ready. Ready for what? I refused the job, I just went to pick it up the day after.What kind of professionals are these people? Way different experience from what I receive for my Lexus.

General Manager-Great Customer ServiceSpoke with the one of the Managers who was kind enough to fix any of our Issues and helped us to get any problems we had Resolved! We appreciate the Great Customer Service, quick response, and Representation that Fountain Acura has given toward their wonderful Vehicles. Thanks Again for helping us to work on resolve!.. Very Much Appreciated.S & R Coleman

From the moment I walked in everyone was so friendly. Josephine made the new sale such a simple and quick process. Kevin was also amazing! My overall experience was so pleasant! Thank you all for being a great team!

2/16/2020 - I purchase my new Acura RDX 2020 in December 20, 2019I already had a RDX 2013 which I trade it in for a up-to-date vehicle I was very pleased with the customer service the Acura dealership provided for me everyone was very pleasant and Friendly my sales representative Cathy Douglas was a awesome person and Acura is very blessed to have her as a sales representative she is very caring and loving and looks like she loves what she does she listened to what I was looking for and was willing to work with me I have no complaints I was very pleased with their service I give them 10 Stars🙋‍♀️💃❤❤❤❤❤

Quick service, friendly service writer, no problems of any kind. 4 instead of 5 because a customer should not have to wait an estimated 30 min if they want their car washed after service. Every other new car dealer Ive been to returns a clean car to you without a lengthy wait.

Great sales experience with my cousin and her brand new RDX! Months later and still remembering us! Thanks Vince! Will be back!