I called Fields BMW yesterday afternoon for information on a car and I was connected to a salesman named Miles. Fast forward a day later & he helped me get into a new 2021 BMW today. This was by far the easiest least stressful car purchase for me (this is my 3rd car). He was very kind & helpful and went out of his way to search for exactly what I wanted in my price range. When I went in he had all my paperwork ready & I was in and out of the dealership in an hour. Miles also took the time to explain the car specs to me after my purchase was completed. I was so grateful for this because this is my first BMW and I needed the tour. I wish to always interact with sales men like him. My finance lady Haley was also very nice and quick with the ending process. I’m beyond happy with my car and will definitely refer friends and family to this location. Thank you guys a ton!

I took my car in for service and was met by someone right away. Service was done in a timely manner and my advisor Angel was extremely kind and well informed. I was kept abreast of every detail and cost associated with the visit which was greatly appreciated. My car was washed and delivered exactly when promised. I would highly recommend this service department.

This place is amazing!! Took my car in to figure out certain issues that were going on and they were so helpful in the whole process from the moment I walked in. Robert was the best! He helped me out and was always in communication with me about my car and scheduled Uber’s for me to get to work and back to the dealership once my car was ready!I’m always skeptical where I take my car in because I know little about them and people try to manipulate you into getting unnecessary work done and have you spend way more money than you need too but not here.. Great, genuine service!! I’ll definitely only take my car here from now on!

After my 3rd attempt to get an oil change, Angel turned my previous bad attempt/impression of the service department around. He was attentive and sensitive to my previous attempts to get service. Angel was excellent and I will definitely ask for him specifically next time. Great employee. Thank you Angel.

I did my appointment, hesitating because some negative reviews .. but, i am so glad I went .. the service was amazing . Kudos and thanks to the receptionist Deyja F.. she made the whole experience easy and comfortable. She was not only super professional, she was a total amazing agent ! Caring and knowledgeable . She made me feel at ease! And for that I will comeback for any future needs and service for my car and I will recommend this location to everyone.. Thank you!!

Fields BMW South Orlando did good service for me today. After changing oil, they even checked tires pressures and added the air pressure evenly on each tire. Advisor Angel Mercado answered all my questions and provided the recommendation to me for my car annual services. He also helped me to get through the online payment when I got issue to use online payment service. I like this BMW service location and will be back here again.Many thanks to the nice services!

I am always pleased with the awesome service I receive at this location. My service advisor Eric Ramos made my experience such a pleasure and made me feel at ease even when advised about an unexpected repair. The only location I’ll always go to!!

Very pleasant experience. Staff was welcoming from the start. Miles Colon was the rep who helped me and made my day an enjoyable one. He gave me a excellent tour of the car inside and outside and had it washed and waxed before leaving the lot. Hailey in finance was very kind, professional, and worked quickly. Such a great and respectful team. Excellence :)

I had a great experience at BMW today. ERIC greeted me with the biggest smile and had a very pleasant attitiude!!! He was very informative and kept me in the loop on what was going on with my car and how long it would take. Considering the fact that the place was very busy, I truly appreciated his attentive nature. I would highly recommend him and I will look for him next time I need help at BMW. Thanks so much for great customer service ERIC! Youre a gem!

My experience at BMW South Orlando was excellent. I was able to get in and out with no significant delay. Deyja was a pleasure to work with and made sure all concerns were addressed!!

Service personnel, I believe his name is Mike, understood my concerns. Was very courteous, and explained all that was going to be done. Great service department. My car was washed very well. It appeared that they took special care of my wheels that had heavy brake dust. I must say a very pleasant experience as compared to my earlier experiences with BMW dealerships in New Jersey.

Angel was terrific. I was on vacation. We were on our way to the Florida Mall when my car told me my tire needed air. I immediately googled the closest BMW. Fields was the closest. I arrived and Angel greeted me with a smile. Even though I didn’t have an appointment, he said he would squeeze me in. He told us it would be a three hour wait. I said okay. I will Uber to the mall. He immediately offered to get me the Uber to and from the mall. He was absolutely awesome. Great customer service. I would highly recommend this dealership.

Good afternoon, this was my first time at this location. I just moved from south Jersey, I came to get a check up. I was told that my warranty had expired. So I explained my storyline. No one seem to care. I knew in January I would had to get another warranty. So as I’m explaining that I have dent and tire protection. The service advisor told me I have to check myself cause it take too much time on the phone because I brought the car in Jersey and it’s not a sister store and they can’t retrieve the information from the computer. I have been in the BMW family since 2012. Moved two times and never had a bmw service Advisor tell me to do their job. Also as I’m in the office getting a new warranty. I wanted to get other warranties so that they don’t expire and was told the same thing.

Very professional. Jay was very responsive and made the process smooth. Cant wait to pick up my vehicle.

Miles Colon is hands down the best car salesman Ive ever dealt with. There was no sales pitch, no pressure to buy, and no question that he did not answer. He worked closely with me to make sure I left with a vehicle that I was sure of. He is super down-to-earth and made me comfortable and at ease with my purchase. I dont think I will every own anything other than a BMW again, and I wouldnt want anyone but Miles to help me. Haley, as well, is incredible. She explained every form I signed from start to finish and worked her magic to get me a better rate. I appreciate the experience I had today. Kudos to a great team!Updated review: 08/18/2021I had to take my vehicle in for service. Eric was the service rep that heard my concerns and reported them to the appropriate individuals. His customer service was top-notch, and the time he took to hear me out is greatly appreciated. After a while of back-and-forth with the service team, I received a fair outcome, and my issues were resolved.

Calling to make a service appointment is a mission in itself. Called 6x in one day to schedule service, was disconnected all 6 times. The only way i was able to schedule was online. Service advisors looked like they were ready to clock out and go home. Had my car returned washed, with oil fingerprints on the hood and door jamb. When checking out to pay for the service, was told they could not add a coupon that they have on their own website…because they don’t know how to apply it. My Service advisor told me he would get back to me to find out if i could get credited/refunded by his manager, 3 days later still no reply.

Angel Mercado is the absolute best service advisor. I have been going to him for over 6 years now. I actually set up all my appointments ONLY whenever hes working, if hes off then Ill wait for him. His customer service skills are AMAZING. He truly cares about his clients.

I had a wonderful experience at Fields BMW Orlando. I called for service Monday November 1st, they took the car in same day! The check in was very smooth, check out was very smooth and Deyja was extremely friendly and helpful during my check in process. Deyja offered arrangements for transportation which was really nice! Thank you Fields BMW Orlando.

My experience at Fields BMW South Orlando was superb! My sales rep was Miles Colon and he was amazing! He wasnt pushy, he wasnt salesy, he let the car sell itself. He was friendly and very knowledgeable. He explained the process every step of the way while doing the paperwork, and explained it in a way that helped me to understand. He spent time showing me the functions of the car, each and every one, I loved it! He didnt make me feel rushed to learn it. If I didnt remember how to do something, he went back and showed me again. AND even after Im already gone with the car, he still answers questions that I have with it. He is just amazing!! Thank you Miles, I love, love, love my new car!!!!

During our last service in May 2021, Nancy kept us informed on how the progress of my vehicle went and services were provided as expected. Technician performed a battery check and failed to put everything back together. Technicians might need to double check their work before delivering vehicle to customer- there was no rush since the vehicle was dropped off for the whole day. Other than this I was very pleased with the services provided.

I went in just to browse I wanted to lower my payment but thought it wasn’t possible but my sales person Cristian melo found the perfect car for me in a matter of minutes lowered my payment by $170 and was out of there in less than an hour. Chick-fil-a has nothing on fields bmw, that’s customer service.

Took my car in for an oil change and such a great experience. The young lady who greeted me and checked me in and out was amazing! Everyone was so nice and my car was even cleaned after the service. I will definitely come back !

The people that work here are amazing! If you are thinking about buying a BMW or maybe any other of the used cars they have, you will love how good people are here. I mean, who doesnt hate buying Car, right? You always think its everyone against you, just trying to get your money. Well, that was NOT the case here. We dealt with Juan (one of the best, most respectful, honest car salesman Ive ever met!). He was great to us, explained well all of the options for financing, for the vehicle, etc... We felt no pressure, just help. Honest help. We truly appreciated that. Then when it was time for service, met a great Service Advisor who was super helpful, responsible and also felt trustworthy, that was Deyja, who always kept us informed of the status of the vehicle. So far, we love the experience and fully recommend anyone to do business in Fields BMW South Orlando.

Fields BMW South Orlando has always been prompt, courteous, accurate and thorough. I feel that my vehicle and I are truly cared for by the team. Since I made a significant investment in my vehicle, I appreciate such attention to it care and value. Angel, my service manager, is an angel!

Drove past several BMW dealers to go to Fields, where I bought my car. In an email I received from the dealer they listed a special thru the end of the month for 3 oil changes in 2 yrs for $199.00.I was told by Eric that the special was just forcars with over 60k miles. Lesson learned, will drive 70 miles less and go to closest dealer for service from this point forward.

Angel communicated well asking questions as to what may be wrong with my car, texting me on the status of my car and answering back as well. I didn’t have to wait during the process of dropping off amd picking up my car during the busy morning hours I felt well taken care of.

I bought my car from BMW South Orlando and everytime I have taken it in for service I get exceptional customer service. This last time I was quoted wrong information and Robert my advisor quickly made up for the error. His willingness to offer something without me having to ask is key to going above and beyond. Thank you and I recommend this dealership.

Eric is very accommodating and very humble advisor. He delivered excellent service the moment i stepped in for servicing until the moment my car is done. I will definitely choose this dealership for servicing. Thanks Eric R.

Constantly contacting them for assistance and never really get a call back. Feels like I’m always trying to contact them and interested in fixing the issue but they show no interest in providing service.Not a good a experience.Update: received a reply 15 mins ago from the manager asking for a call, give them a call, sends me to voicemail.Call once more and the office tells me that he’s not in the office today when he told me to call him 15 mins ago. Crude joke of a place.

Eric Ramos does hi job very professionally. He makes the customer feel satisfied with his decision. He has great personality. Every time I come there he takes good care of me. I would not go to anyone else.

This was my first time meeting Eric, who took wonderful care of me from the time I walked in, until my vehicle was returned to me. Its really nice to know that when your personal service advisor has a day off, the quality of service remains at the same high level!

Robert Jones is amazing as always.Goes above and beyond for me.Keeps in close contact andAlways informs me of what is happening.Robert is very kind and professional.Extremely happy with his service and he is a pleasure to work with.Thank you Robert!You are the best!

Fields BMW South Orlando has exceeded my expectations for service. Robert handled the pickup, service, and drop-off of my vehicle perfectly. I have never experienced such great service from any other BMW dealer, and I have dealt with a lot of them. I joke that the best thing about this dealer is that I’ve never been to it; it’s service as a service. Perfect.

Mr Eric Ramos was very helpful in getting my car repair earlier than expected because I had to pickup my granddaughter from school. His service and walked me through the procedures were excellent. I will use Mr Ramos again for his excellent service. Thanks.

Went there to get an inspection on a car bought through another company. Well, thank goodness I did!I was a little baffled when I arrived. The appointment was made for a “diagnostic” service. Upon my arrival, I was explained that they would perform a different type of service, that the dealership didn’t perform “pre-purchase” inspections. So I’m thinking that this inspection would be basic… I allowed them to inspect anyway. Guess what…I am so appreciative to the service advisor at customer service who gave me the heads up, the vehicle was not up to standard, had numerous mechanical issues. That what I thought would be a basic inspection turned out to be thorough enough for me! Thank you Mike! Needless to say, the vehicle will be returned to the vendor. Outstanding service!

Mike helped me get to the root of a personal assistant problem in days by listening intently. Mike then went the extra mile to ensure that the problem will eventually get resolved by engaging the correct support. To me finding solutions to unknown problems is the best type of service. Why? Because it shows just how much you care about the customers cars and overall experience. Thanks Mike Crenshaw!

Amazing experience the staff were friendly and professional. I needed a tire replacement and didn’t have an appointment. They squeezed me in even though they were pretty busy. It took a couple of hours but they ubered me to the mall so I could hang out for a little while. Great customer service. I look forward to visiting Fields again

I always take my BMW to Fields in South Orlando for service. Why, because I receive the best expert service every time I go there. I mean one of the things that makes the experience great is receiving a video from the mechanic detailing everything he’s looking at and finding out about my vehicle! No second guessing what theyre telling be . I’m seeing it first hand .Their mechanic I trust fully with my car . And the service technicians are top notch people who have my best interest in hand. Whenever I’m there Eric my preferred service tech treats me with respect and offers me options and pricing estimates on all the work needed to keep my vehicle running like the day it came out of the factory. Fields BMW South knows how to keep their customers happy and our cars running right! I’ll be a customer for life! Thank you Eric and thank you Fields BMW for keeping a smile on this BMW owners face .

Angel in service was amazing. He kept me informed on the progress of my vehicle throughout the day. Very attentive and professional. Definitely recommend him.

Nancy in service is amazing. She will help you get your car taken care of. True professional.We bring our cars to the South Orlando location instead of Winter Park because of her.

Robert who was my tech advisor made my experience very wonderful. His customer service was outstanding and he kept me updated on the entire process. My car was diagnosed and fixed promptly.

My advisor Mike Crenshaw has always gone above and beyond my expectations and this visit was no different! I had a last minute issue, no appointment, and he was able to get me in right away. Thank you for your professionalism, helpfulness, and providing me with excellent customer service!

Made appointment for air bag recall, and after dropping car off, I was notified that they didn’t have part! I inquired about the 3 year oil change special, but was not allowed to sign up until I have 3000 more miles on it! The girl was very nice on the plus side, Ms Fernandez?

Very happy with your service. Your personal was very attentive and polite. I am looking forward to leasing a new SUV, when my lease expires. Thank you very much, great service.

I drove up to Orlando from Palm Beach when I was alerted that I needed service. I was pleasantly surprised! Deyja was very personable and courteous. From the moment I drop off the car to the time I picked it up, I was kept in the loop about the details from the free inspection to the action service. I would take my car there any day over my local BMW Center in south Florida.

Eric at BMW of South Orlando was great to work with. He was extremely responsive when I reached out with questions. I appreciate his professionalism and his quick replies. Thank you Eric for making sure my car was taken care of properly!

Great service and attention. Would give 5 stars if parts did not take so long to get and Im sure today is not the fault of the dealership.

My car was in for a reprogramming because the control panel lights went out several times!Received call car was ready! As I was driving my car on 417 it started to rain. Wipers came on automatic and that was when I noticed my passenger wiper blade was missing causing only the wiper arm to move across the windshield.Pulled over to check if the blade was laying around and BMW missed reattaching the blade.The blade wasnt there- saw an auto store off the 417 and went and purchase a new blade.This negligence could have caused a crack in my window or more.BMW needs to perform additional quality checks to ensure the quality of the work and checks are good.Out 31 dollars!

I had the worse experience ever at this dealership. Had an issue with the recently purchased pre-certified BMW X1that was sold to me with the steering wheel a little off. Did not have the time to take the car in do to my work schedule and when I finally took it in I had to pay for the alignment even though the car was sold to me that way. I initially spoke to the manager which said that they would not cover it because it had been 60 days. I waited for the GM Luis Rios to come in and requested to speak to him, this was the worse speaking to the individual was a waste of time from the moment that I went into his office he had already made up his mind. He was very arrogant and unprofessional the entire time all he did was point the finger that the alignment was fine that it was after we took the car off the lot. It was evident that Mr. Rios didnt not know what he was talking about when he stated that a car can lose the alignment with in seconds off being on the road. Yet the car was brought over from BMW winter Park at the time of purchase, which was confirmed by him that it was 35 mile drive to his location yet that scenario that he made didnt not count when it came to the delivery of the car from the other dealership. How is it that the car can lose alignment when drive off the lot by the customer but it no way possible that the car would lose alignment when they brought it from the Winter park location. I guess Mr. Rios motto is that the customer is at fault. I could understand this if the car had been on their lot when I purchased it but it wasnt he just wanted to put the blame on me instead of trying to work with me on getting the issue resolved. Customer service or customer satisfaction is not a priority to him, his priority is pointing the finger towards the customer which is not right and not professional. I have bought many cars and this is the first time that any GM at dealership has treated me this way. I love BMW and would purchase again but not from this location. As Mr. Rios the GM is more of wanting to make money at times it is better to have a returning customer specially over an alignment that doesnt cost that much. It was the principle to me. If I had been a rich customer things with Mr. Rios would have been totally different which is sad never assume by a way a person dresses that they dont have the means because you would be surprised believe me.

Took my car in for an oil change and vehicle inspection. Only way home i realized someone had taken a switch knife gifted to me and two single $1 bills out of my center console. Might sound like something small to some but it was gifted by someone who is no longer with us and if i would have left anymore money that might have been taken as well. Everyone else was professional this is the only reason why i will not be returning. TAKE SPECIAL BELONGINGS AND MONEY OUT OF THE CAR . save yourself the issue.

Not our first experience at Fields. While the first purchase experience was great, this time around it was memorable. We sincerely did not know what to expect of a car purchase with this whole Covid thing - but boy - did God bless us with sending us Cinthia. It first started with a test drive, when late in the day - AND IN THE RAIN - Cinthia brought the test drive to our house. Cinthias personable and investigative friendly service, guided us towards a different car. She took the time to explain the benefits of the large car, its certification and warranty. This also led to lower interest rate and an absolute gem of a payment we could afford. Bottom line - Cinthia cared and persisted - and got us more car, better warranty and certified through BMW! All at a super low interest rate and amazing payment!To further expand, Cinthia held our hand through text messages, lots of follow through and keeping us excited, informed and optimistic at all times. With her, we felt like - this is a done deal - yet, NEVER felt the typical pressure and desperation we have felt in many other transactions in the past. In her sales language, Cinthias priority was what is best for us.If in search of a car - any car - reach out to Cinthia at Fields BMW. You will thank me!

I can’t see myself going anywhere else for service. The support and experience was second to none. Mike was informative polite and accommodating. 10 stars

Eric went above and beyond to help me! He was able to save me hundreds of dollars on a costly repair by finding it was under warranty! Eric and the Mechanic kept me up to date on the repairs and they even repaired a recall I had!! I drive further just to come to this dealership! Thank you guys again!!!

Robert was great to work with when I took my car in for service. He was very pleasant and courteous. I’m glad there is a Fields BMW near my home.

I broke down on my lunch break and it’s a new job I just started. No open slots were available to take me in. The service manager saw the desperation in my face and said he’d try his best because he understands my situation but couldn’t promise anything. I realized it was a long shot I’d have my car back in a day so I made arrangements to be without it for a few days. Before the day was over Eric the service manager reached out and said my car would be ready by the next day. He moved some things around and made it happen then wished me luck on the new job. It was refreshing to have someone understand and relate to my situation on a human level. I will 100% keep all my future BMW business at this shop.

Had to replace a tire and Fields BMW South Orlando got me in next day. Love how I get the video from the technician going over what he did to my car, even on just this tire change. Always friendly, always speedy. Highly recommend this BMW service center.

Having some issues with my 2919 X7 and with COVID going on, things are just not going smoothly either with parts slowly coming in or limited appointments with the dealership due to lack of healthy personnel. Angel Mercado is my preferred service advisor, he is very helpful, honest and very detailed oriented and makes sure that my vehicle is taken care of. He also explains the work required and keeps me well informed.

Eric at BMW South Orlando BMW Fields was truly helpful and honest. It will be the only place I bring my car too for now on. Thank you for helping me out so much. I can’t recommend this place enough.

Tried to contact dealer for a basic service and oil change. Phone just rings, finally get transferred to a call center, get the pleasure of waiting 20 minutes on hold. Finally get someone on the phone and get told it’s first appointment is in 3 weeks and unable to confirm a loaner car for me. But, I can drop off and wait for 4-5 hours for the service. What has happened to BMW? This is the world renowned BMW Service Experience for driving the Ultamite Driving Machine. So I tried to call my Sales Person and after another 60 minutes of phone call transfers and auto messages, got told he no longer works there. What is the point of buying a CPO of you get this type of service. Horrible

I would like to say thank you to Jay Fitzgerald for getting back to me about the M4 I called about on Monday. I drove it home last night, it is beautiful. He and his manager worked hard to get it for me and my husband as they are hard to come by. Im in awe of the car and feel so privileged to be able to drive it.I also want to thank Jay for handing over this old gal to Seth. He truly is the BMW technology guru. He even managed to explain how the buttons worked in a way I could understand. Again thank you to all of you for putting this together for us!

Nancy did a great job keeping me updated with the warranty repairs on my vehicle. All repairs were done timely and car runs great! The team over at Fields BMW provided great customer service. I will definitely be back in the future.

Great dealership. Been going to fields south and north for over 10 years with great experiences both on the sales and service side. Newly remodeled both stores are amazing!Also the cars and showroom well-kept clean and beautiful!

Client Advisor Marco Testoni gave me remarkable customer service! I was able to pick out my dream car and leave home in it the same day. He is professional, knowledgeable, caring, and efficient. He even mailed me a thank you card. I highly recommend him to anyone in the market for a new car. He exceeded my expectations. I am grateful. When you go, please tell Marco that I said hello.

It’s my second visit, and Ive been well attended both times. Eric was very attentive, excellent professional! I will come back 😉

Nancy is always customer service driven! She always takes the time to explain to me what my car need. I love having her as my service agent.

Excellent service! Angel Mercado was very communicative and demonstrated active listening to our concerns. Service was performed in record time. Very satisfied, thank you.

Had my car break down while in town working. Eric and the team were quick in getting it repaired so I didn’t have to stay an extra day. Quick, courteous and professional. What more could you ask for?

Great place to buy a BMW..or other pre-owned cars

Service team was excellent from the moment I pulled in the garage. They send you a video update of the parts being replaced. Top notch service in my book.Also purchased an X1 from Juan. His service was fantastic. Make sure to ask for him to make your purchase as smooth as it can be.

Had to have my brake fluid flush today at the BMW South Orlando store as always they are prompt and professional, not only did they flush my brakes, they gave me heads up as to what to expect next. Great job! Great service!Connie 💯

I have taken my car for service before, this was the worst experience ever. Robert was either new or he just didn’t care. I drop off my car to replace my breaks, they left my car overnight, nobody contacted me to let me know the car was going to stay at the dealership. When I called the dealership service was already closed. The next morning there was nobody to pick up the phone at service and my call was transfer to a call center. They guy at the call center was helpful but said nobody at the dealer was available and left a message for me. That’s when Robert decided to call me at 8am the following day to tell me my vehículo was not ready and still have no idea what need to be done. He said the technician left the day before without even touching it. When I asked why nobody called me to let me know my vehicle was going to stay at the dealer overnight (just to change the front breaks) had no answer for me. I told him I needed my vehicle to go to work, then he went to find out what was going on. He said he was going to get me an Uber to go pick up my car, instead of apologizing about my vehicle and the lack of communication, he wanted to go was going back and forth with me over then phone. Terrible customer service. Then Robert gave me an estimate and When I got to dealership told me the price he gave was wrong and charged me an extra $100. This guy had no idea how to give an estimate, he had no idea how to print. Gave me wrong information, stated with my vehicle overnight and had no consideration to at least call me and let me know. All the car needed was front pad break replacement…. BMW need to be better… this is supposed to be a top notch service, the price I paid was too high for the kind of customer service I received. I understand we are difficult times, but that’s not an excuse, you can send me text messages to remind me about my appointment and financing the service, but you can’t even let me know my vehicle was going to stay overnight. You did not know what kind of plans I had that night. How long I had to wait to then found out the serve are was closed.

Miles colon was My Go To Guy And That Goes For Everyone around me that Needs Or Wants A BMW. He’s An Honest Guy And Down to Earth Already Bought Two Cars From Him Can’t Wait For Another!!! He Works For you At Any Problem And Comes With Solutions Same Day To Get You In The Car You Want I Highly Recommend Him!!!!!

First time here and the service personnel were helpful and prompt. Video walk around by the service tech was a great idea! Very satisfied.

I had to come back 3 times to fix an infotainment problem. Finally when I come back to pick it up after they fixed the problem my car was kissing the curb and had a nice scratch on the front bumper. My leather seats also have a nice scratch on the passenger side that was not there before.

Professional team! Specially Mike. He always gets back to my with any questions I have.The dealership is pretty small in compare with the one I’m used to in Arizona.Overall I get high quality jobPeople are nice and they offer help if you need

It’s always a pleasure to do business with either Garrett or Mike. They got me in and out for a routine oil change and I definitely would recommend anyone with a bmw to go see them. Their customer service is second to none and their communication is great.

First of all, the rating is for my service person Angel NOT BMW. Angel was great even though they’ve made it very difficult to maintain an older model vehicle. Once the bmw falls out of warranty, they’re expensive to maintain. BMW doesn’t really back their vehicles. I would highly recommend Lexus since they value their customers.

Robert was very friendly and took care of everything promptly. This is the first time I didn’t have to wait two hours!

Mike my service advisor took great care of my car. Made adjustments to get me in service quickly. Answered questions regarding my maintenance. Mike kept me informed of the work being done. Very pleased with my experience.

From setting up my appointment through to delivery of my car after maintenance and service I had a very good welcoming experience with Fields and especially Josephine the service contact. I would hope more places take a look at their service delivery and so exactly what is done at Fields!

My Service advisor Deyja at South Orlando BMW goes beyond her expertise to Satisfy her customersAs you all know good help is hard to find Especially during these challenging health Crisis times we are facing and with the shortness of staff at mostly all Business locations.My 2016 528i was in need of Service,Oil change and two front tires that needed replacement and a Wheel-alignment that was dueI called my Service advisor Deyja and she quickly scheduled me an appointment to my surprise within two days I decided to drop off my vehicle The day before the scheduled appointment and as I was approaching her workstation she greets me with a smile and quickly advise me of a discount coupon for my wheel alignmentAlthough the following day she was scheduled to be off but she kept me informed throughout the day of the process and progress of my vehicle by text something I truly didnt expect especially on your day off.Thank you Deyja at BMW South Orlando For your commitment to great customer service!

Michael was my service rep and he was great to work with. He kept me informed every step of the way. He went the extra mile dealing with my extended warranty company insuring my out of pocket was low. He responded to all my questions without delay. If I have a problem with my BMW in the future I will definitely return to fields BMW of South Orlando. Thanks To MichaelDean Ross

Really appreciate the professionalism that I received from Miles at BMW. If you want complete service, Miles is your guy. He ensured that I received all the information and services. Thank you

Angel was a great service advisor stayed on top of the repair. Was a smooth process.

Great service! I was greeted upon arrival and the front desk was courteous. Wait time wasn’t bad and it took the approximate amount of time they told me. It would be nice to have more food options for clients even if that means having vending machines.

My experience is that the female service advisors are helpful and proactive the males will just sit there and talk amongst themselves while you stand there and wait and wait and wait for one of the 2 girls to get free and help you.You suggested I call you sir…..Well I left several messages on your voicemail and to date you still have not returned my calls. 10/09/2021.

We have had the the pleasure of working with Nancy Hernandez for our BMW service needs over the last decade. She is a true professional and is not only very knowledgeable but also has excellent communication skills. We look forward to a long relationship with her and Fields South Orlando.

Not what I expect from a luxury car maker. The employees have attitudes and dont treat you with respect, especially l, now because they know there is shortage of cars and they are taking advantage of that which impact how they treat their loyal customers. Sad sad....

This was one of the best car buying experiences I’ve had. I worked out a majority of the details from the comfort of my home. I was in and out of the dealership in about an hour. That included a test drive a little small talk and signing the paperwork in finance. Excellent!!!!

The service was less than I expected. I had an appt to take my vehicle for an oil change & I literally stood there waiting for about 4-5 min b/4 being acknowledged. After waiting, I approached one of the service advisors & he said, one moment. Seriously?? But, once I was finally speaking to someone, Robert was apologetic & super helpful. But, BMW can certainly do better. Disappointed.

Eric Ramos is on top of everything, no complaints!

Deyja is amazing. A true pro and needs to move up the ladder. She is in a league of her own

I was very satisfied with the service received this week. The service department in general was extremely helpful with everything along the way. Communication was often and clear. We really appreciated Deyja’s proactive personality - her knowledge and attention to detail with regards to the work being done on our car was appreciated. Thank you!

Fields corrected a problem that an out-of-state BMW dealer failed to correct after charging $3k+ to troubleshoot. What Fields lacks in certain perks that my spoiled self has become accustomed to (concierge greeting upon arrival, speedy check in, car wash, car brought around upon pickup) they MORE THAN make up for with extremely knowledgeable service technicians. My sincere thanks to Nancy & the Fields team!!!

Wonderful experience in Sales with Juan and in Services with Angel. Fields BMW in South Orlando has a Great Team!

Steve & Sarah were very attentive and helpful throughout the buying process. A wonderful experience, highly recommend!

Super professional, helpful, knowledgeable and friendly! Definitely would recommend.

Efficient and courteous service. They were extremely accommodating despite my being late for my scheduled service appointment. Keep it up.

I’m always feeling like I’m part of the family at fields south Orlando great team!! Because of people like Garrett and Robert I will continue to take my vehicle to fields south Orlando BMW. Thank you!

Brought car in the 3 times for oil leak and for another issue. Before I even drove off. lights came on, took BMW back, they worked on it for another hr or so. Drove it off the lot, lights came on advising service, took it back, after a couple of hrs. got car back. Drove it back Sat. Coolant light came on yesterday, stopped at OReillys to get coolant, used half gallon. Then this morning there was oil underneath the engine. The BMW has 204k, but to have paid over 5k to fix the oil leaks and still have oil leaking, is not acceptable! Was told to bring car in, only available day was Sat. The service manager does not work on Sat. The general manager is in a meeting. It will cost me another $400 to get the oil ring repaired. They were not even willing to just charge me for the part.