Brett was very polite and welcoming to the Bloomington Normal Auto Mall. We felt excited and appreciated as a buyer! The overall enthusiasm at the dealership was fun and inviting. We had a world class experience!!

Mr brown was good and patience with me very kind he help to decide on the right car I’m forever grateful

Nice Service, Quick Response, Clear Communication. Smooth transaction and very helpful staff made my first car buying experience easy. Thanks to Juan and the crew who have given me their full attention to all my car needs!

Ken Brown was very professional and personal when dealing with my wife and I during this visit. If I came back I would seek him out to work with.Couldn’t reach our goal but this may not be over.Great job Ken, thanks for your time and patience.

I had a great experience with Volkswagen of Bloomington. My wife and I had the pleasure of working with Nick and Christina. They made this whole process easy and stress-free. They will definitely have my business in the future! 10/10 would recommend.

Orb was very efficient. We told him we were on a strict time constraint and he got us in and out quickly. Very painless. Very good experience dealing with this dealership.Jody Junis

We had a great experience with Brett purchasing our new Tiguan!

We worked with Brett and Ramzey to upgrade into our new 2022 Taos! We definitely will be back!

I bought a Subaru Outback from the Bloomington dealership and Kenny Brown was my salesman. I can’t say enough how great Kenny was. He showed me the details in the car and explained many of the options. I felt no pressure from him and he made my car buying experience a great joy. I’ve bought many cars through out my life and I have to say this was the best one. Five stars for Kenny Brown!!!

This is a 5 star dealership all around! We bought our certified pre owned Volkswagen Atlas from Brett Herrin. He was knowledgeable about the product and was efficient with the paperwork and the rest of the buying process was very smooth as well!

I would stay FAR AWAY from this dealership. They have no clue what they are doing. Had my car in for repairs, FOUR months later got my car back and had missing pieces that they never put back on my vehicle. They can not and WILL NOT answer or return calls. Best advice is just to save yourself and go else where. Surprised the service manager still has a job there because he is TERRIBLE. I will never go back there, let alone let them work on my vehicle again.

We drove all the way from Joliet to Bloomington and our experience was phenomenal. Our salesman Nick was so nice, and really went out of his way to help us and make sure we drove out the lot with a new car!! I highly recommend Nick, he will get your a great deal, answer all your questions. It was overall a good experience.

Worked with Steve Bierl to get my wife a new VW. He made the process painless and (best of all) fast! Would definitely work with him again.

I had the pleasure of working with Ken Brown at Volkswagen Bloomington. He was diligent in working with me to find the right vehicle. He went over and beyond customer service by being patient even when I was undecisivie. He was willing to work with me to find the right vehicle to fit me without pressuring me. I will be back and recommend any one who looking to buy a vehicle to see Ken. You will not be disappointed.

Nick was good but expect at least 5000 dollars plus the price thats mentioned on the site. Dont waste your time going there

Overall I would have to say I had a mixed experienced with the dealership. The two initial sales ladies I spoke to directly on the phone were very present and helpful to deal with. I was very satisfied with the final price I was able to purchase the vehicle for. The professionalism “or lack of it” in person was disappointing. The job did get done and for that I am thankful, but overall lack of knowledge of the vehicle was very shocking. Too not be able to answer basic questions made me second question buying at all. FYI don’t try to “sneak” in an interior protection product with a person who confirmed 10 times what the price was going to be and then when the product is declined don’t say out loud to another employee “shoot, darn it, etc.” in front of the customer/buyer.

I had the pleasure of working with Nick McClintock and two associates who were shadowing him, Ellen Balbac and Christina Nation. Nick was friendly and helpful and helped made the process smooth. Everyone at the dealership that we encountered were great!

Bloomington VWBrett was kind, courteous, patient and worked with us to get a new Jetta within our budget. Thank you ! We also want to thank George, business manager, for getting us an amazing interest rate and payment!

I have now bought 2 new Volkswagens from our salesman, Brett Herrin! Great cars, nice dealership and friendly staff. We will be back to see Brett when it is time to upgrade!

Dishonest, high pressure sales led us to purchasing out of town.Still tried to take the car here for service. Over the last 3 months, weve left ~10 unreturned messages for the service department - mostly to Titus. For one repair, we called the parts department after numerous unreturned messages to service. They told us that part had arrived and that Titus would call to schedule the appointment - that never happened. We had to go in to get service scheduled. Had another issue, went in to schedule an appointment, and were told to bring it in on Thursday. We dropped the car off Wednesday night but were called in the morning and told they couldnt work on it that day and they couldnt keep it on the lot because they had too many cars there. When we questioned why they werent able to work on the vehicle, they told us that we should have looked at the (appointment) confirmation email because, despite what we were told, they had scheduled it for 3 weeks out. They ended up doing the diagnostic work that day but said wed have to speak to another employee to schedule the work because wed need a loaner vehicle. Later, after multiple unanswered calls, we scheduled service with a loaner vehicle only to be called the day before the scheduled work to be told that there is no loaner available and that they dont guarantee availability of loaner cars - we could keep the appointment with no loaner or reschedule (when presumably they wouldnt guarantee a loaner either). We asked to speak with a manager, were transferred to the service manager, and, no surprise, had to leave a voicemail that wasnt returned. After not hearing about our car for three days (we were told that it was a two-day job), we went in and nobody could tell us anything. We asked for the district managers phone number and were told that we could have the service managers number - the guy that already hadnt returned our calls. Oh, and the two-day repair went six and we never got a loaner vehicle.1-star because 0 isnt an option.

Mari was very helpful and my experience with her and the Audi Branch was amazing I will be back when it comes time to upgrade

Nick was awesome! Worked with me to get the perfect car at the best price. In and out in no time!

Ken brown did a great job in help us find the right car.

Ken was helpful, patient, and honest. Gave us good advice and wasn’t afraid to tell us the truth! Thanks Ken!

Ken Brown is professional and personal with my wife and me when purchasing her a new Volkswagen!

I bought a new Volkswagen from this dealership on May 10th 2021. It is now August 28th 2021 and I still have not received my registration or title for the vehicle. I’ve called the dealership over 10 times asking about it when I was promised it would be under 4 weeks to get my title. Then when I purchased the vehicle I was never given any paperwork regarding my extended warranty that I bought, or anything regarding the break in period of the car or oil change intervals. I had to look it up online. Overall I would not recommend this dealer, as my experience has been nothing but issues and problematic.

Had a fantastic experience working with Rick Vega at the Automall, he was very easy and fun to work with. Sending my cousin his way next week!

The team at VW Bloomington went above and beyond expectations to make sure I found the car I wanted at the price I wanted. They walked me through the entire process and ensured I was well informed every step of the way. It was the best car buying experience I’ve ever had.

Salesman was great. We are really happy with the car and the deal we got. The only downside was how long they kept us waiting to take payment once the sale was agreed.

We bought our new Taos from Brett. He was easy to work with and showed us all the safety features on our new car!

Good experience. Always stressful buying a car but it went pretty smooth this time.

Bought my car here was a greatExperience! Since then dealing with the service department for VW is horrible and particularly Titus. He can never find my appointments I make, can’t find my vehicle information in the system, argues with us every time we go in on what service package we bought to the point we have to get the service manager involved. My car went into service July 1st and I just got it back last week with them saying they couldn’t find the issue. After my husband talked to the technician and him letting it slip that my car had been ready almost a week before that and it had been setting on the lot and nobody bothered to call us. Very frustrating to deal with the service department and now take my car to Peoria so I don’t have to deal with them. Titus must be related to someone higher up- have the guy has no clue what’s going on he needs to go!!😡

Great customer service and excellent inventory knowledge and management. Fast and easy experience and loved the process!

I was just supposed to test drive a car yesterday, ended up buying one! I worked with Z, he helped me find a great price and worked with me until I was content! Would recommend!

Phenomenal experience. Darwin was extremely helpful! Love this dealership.

Brett was Great! He was super nice and knew a TON about each car. Great experience all around!

I will start out by saying when I begin the car buying experience with leader automotive in Bloomington IL it wasn’t good. My salesman Sevan was very informative and rude. In all my years of buying a vehicle I have never been treated as poorly as he did. This made me leave and quite honestly wasn’t going to come back. Before I left Ramzey Ard spoke with me and apologized about the incident and said he would make everything right. I was then contacted by Ramzey himself and between him and Nick (don’t know last name) I was told to come back in to make a deal. I was treated with respect by Ramzey. He put me in the hands of Nick to finish the deal. Between Nick and Christina (finance manager) things went smoothly. The only problem is vehicle has started burning the hood insulation because it gets to hot. I have spoke with Ramsey and he assured me they would take care of it for me. This journey started out horrible but between Ramsey Ard and Nick the salesman I have been very pleased. Hope everything is fixed with vehicle. If that is handled I will be happy as a lark. These two need to be rewarded for their persistence. More to come with vehicle repair.

Ellen is the greatest! Don’t let her go!

We had a great experience here. Very thankful for Ken Brown and his help.

I drove down from Naperville to look at a new Taos. So worth my drive!!!This Dealership had a huge selection of both new and used vehicles to choose from. So many more choices than had I shopped locally in the south western suburbs of Chicago. Beautiful new showrooms and Service Department as well. Ill be back down next fall for my Daughters new car!!!!!

Ken was a phenomenal help at the dealership. He patiently walked me through a comparison on a mercedes and an audi. He was kind and didn’t make me feel uncomfortable at all!

Very comfortable buying experience when dealing with Brett Herrin. He is a car salesman you can actually enjoy, with his “Down to earth”personality.

Zhora was my sell agent. He was very polite and knowledgeable. I enjoyed the service he provided. I highly recommend him.

Between 3 and 4 the salesman wasnt pushy (which is a gigantic plus) but very unknowledgeable asked him some questions like about the cars warranty and he didnt know. Its good that he told the truth but it would be nice to know... Did buy a car from here

Mr Kenny brown was a great salesperson he answers all my questions.

This was the best experience! They worked with me on my budget and I got the car!

Ken brown was great. He helped me out a lot.

I dealt with Mr. Kenny Brown. He gave me a good deal and really came through for me!

Very impressed with the huge selection of cars new and used as well as the beautiful facility.

Special thanks to Josh Royer and Darwin Brown for making the car buying process super smooth and quick. Keep on keeping on guys!

Great service. Had a great experience working with Kavel Spicer and Sara. Very knowledgeable about the car and the equipment. Make sure to stop by Kavel Spicer for a great experience.

Kenny is great at helping you get what you want out of your new car

Worst costumer experience I’ve had in a long while.No one answers calls. No one returns voicemails. No one updates you on the status of your service. You’d think the mob ran this place. In fact.....Go elsewhere, you’ll thank me.

Ken Brown was great with helping me get my Volkswagen Jetta

Great price! Great car. Pickup and payment at dealer was disorganized and slow.

Brett and the entire staff at Bloomington VW went above and beyond! We will be sending friends and family to this dealership!

Jason was easy to work with and made the process of getting a car after mine was totaled stress-free during a very stressful time.

Nice car and a nice dealership!

Brutal. I have called several times during business hours and nobody answers. Great vehicles, awful dealership.

Great service! Thanks Josh Royer and Darwin!

Very nice people to deal with

Worked with Andre on getting a new Tiguan! Was quick and easy and made my first car purchase a lot less stressful then I thought! Brought in a price from another dealer the beat the price and ordered me the car the next day! Andre was nice and did not bug me in buying anything extra.

If you’re buying a car in Bloomington-Normal go see Kenny! He made sure I got the right car and didn’t settle for anything less!

Check your repair quote very close and call to verify price before allowing work to be completed. Myself and several others I showed after the fact came to the same conclusion the repair cost would be $705 due to the fact the price quote email read Replace water pump / thermostat housing $705 Apparently there is multiple other pages that need to be added together yet after going back to read the email a second and third time it still makes no sense how the bill ended up $1486.91 No combination of the email came to that price. One would think that getting an easy to comprehend price on a job that a high percentage of 2.0 liter Volkswagens will have repaired before 50,000 miles would be simple.

My wife and I have now acquired our second vehicle purchased from here. Our salesmen, Raymond West, was courteous and not aggressive. He answered our questions promptly and didnt try to give us a big run around. If and when we buy another vehicle, we would be pleased to purchase another vehicle here.

I have nothing but positive things to say about this dealership. I recently purchased a Volkswagen Passat with the help of a friendly salesman named Kendall. Kendall provided outstanding customer service and went out of his way to make sure that I was satisfied. Great kid with a great personality. I would absolutely recommend this dealership. Thanks again, Kendall.

1k in hidden used car fee. Do NOT trust anything jorge ojeda says. He will blacklist your number after you leave.

Great experience!

Terrible service department and customer service. Ive had an ongoing problem with a leak in my 2011 Tiguan that started a year ago when the service department replaced my turbo. Id never had a drop leak from this vehicle until after they replaced the part. Then they didnt want to admit the problem had been caused by their work. I had to go to another company for a quote that the leak was coming from the turbo and take that to Volkswagen before theyd accept responsibility. Finally, a month or so ago, they replaced the part at their cost. Then few weeks ago I pulled my car out of the garage to find - again - a puddle of fluid that has leaked from my vehicle. The vehicle is back to leaking. I called repeatedly for several days in a row to get an appointment to come in and have this looked at. No one answered the phone so I left messages each time;. No one EVER returned my call. Finally I made an appointment on line. Then, the Friday before my appointment I got an email saying my appointment time was no longer available and I needed to make a new appointment. Are you kidding me? In my experience and in my opinion, if the service department is so busy that no one can answer the phone, or at the very least return your call within 24 hours; if they cant even keep an appointment booked in advance online, do you really think they are going to do very good work on your vehicle? Do you really think they care about you as a customer?

Recently purchased a new Volkswagen Tiguan from David. I love the car and was very happy with my buying experience through this dealership. While we waited David shared very personable stories about his wife and kids.He worked hard to get us the best deal. Can’t say enough good things about David!

This place is a joke. Titus, the Volkswagen “Service Manager”, is the most unpleasant person I have dealt with in along time. He is arrogant, rude, and extremely unprofessional. He has to be married to the owner’s daughter or something because that’s the only way he could possibly stay employed here. I will now be making the 40 minute drive to the Peoria dealership just so I never have to deal with him again. Great job Titus, keep up the excellent workAlso, didn’t see one employee wearing a mask. Pathetic excuse of a business

Unless you bought a car here and it’s under warranty, find yourself a good mechanic who knows their way around German cars. The staff here is rude and lazy, and they squeeze you for every dime. Won’t be going back here after my last “service.”

Ken was cool

Julian is the best! He was extremely Patient with all my test driving and questions. He stuck it out with me through it all! 10/10 highly recommend! Go team go!

Great Experience!

I had a wonderful experience here! They were really helpful and help me find the best car for me after my car was totaled!! Couldn’t recommend this place enough!!!

Drove 3 hours from the city for the most painless purchase ever! Doug and the rest of the team helped us get the Atlas we have been looking for and even took care of our old lease for us! Could not be happier with the experience!

I came in late September/early October looking for a new car. My experience here started off ok while they were still working to get the sale. As soon as I decided on which vehicle I wanted and they assumed I would be buying from them their service dropped. They didn’t have a car with the specifications I was looking for so they said they could get one for me and that they usually can get them in 3-5 days. So, I began the application process and put a deposit down on the car they said they could get me. We informed them that we wanted to be kept in the loop the entire time, but WE had to reach out to them to get any information and when we would reach out the salesman basically blew us off say “no update” but not providing any information on where they were in the process. After getting frustrated with the lack of communication, I asked to speak to the sales manager. He made excuses saying that “every customer is different, some want more information some don’t care” however, we told them we wanted to in the loop for everything. My boyfriend then started talked to him and was interrupting him and the situation escalated. At this point we asked to meet with the GM so I could get my deposit back. When we met with the GM he made excuses for their behavior saying things like “other customers have had great experiences” “he’s one of our best salesmen” and so on. Basically if you have any issues with customer service they will make excuses for each other and not care about what you’re feeling as a customer. I had heard bad things about their service before going in, but decided to give them the benefit of the doubt, but their reputation stands, horrible customer service!

Brett Herrin was amazing to work with and not pushing like most salesman. He is very knowledgeable and would ask for his help in the future. Thank you Brett for helping me find the perfect car for my growing family.

Drove about two hours south to take a look at my dream car, a magnetic metallic st3 Ford focus st. Douglass Phillips is a true professional and he showed me everything that I needed to see to make my purchase. Thank you for the fantastic experience and a dream come true!!!

Very willing to work with us! Everyone we interacted with was helpful and pleasant!

Honestly I was a little worried bringing my vehicle there. It is a VW and it was always a pain getting it fixed at other shops. They got my car in quickly, fixed, quoted me a labor rate but since it didnt take as long they didnt charge me the full quote, washed my car and vacuumed it. I believe its under new management but I didnt have any problems. They communicated well with me and returned my call quickly. Did exactly what I asked for and didnt try to upsell me on anything.

WOULD IT KILL YOU GUYS TO ANSWER A PHONE CALL? Ive called multiple times a day for a week and a half and NO ONE ANSWERS! Horrendous service and experience. They’ll keep your car for a week, and then call you the day it was supposed to be done and tell you it’ll be another week because apparently everyone is on vacation? I can’t even get any clarification on the issue because they don’t answer the phone.

ZERO!!!!Never again!! I would not even give one star. It has been nothing but a headache. The deal when I bought my car was I would get remote start installed on it. They called a few weeks later said they had parts. I dropped my car off they told me they had to drive it to fairbury they found someone there to install it. They would make sure and wash it and put gas in when I got it back. Ten days later they call and say sorry they cant put remote start in they brought my car back to me where I work dirty and out of gas and no remote start!! Second time check engine light came on they said probably he had cap just tighten in and they were scheduled out 8 days. So we waited.... In that time the passenger window stopped working. Took it in the next week they only had 2 days!!! Wow awesome right!?!? Well went to get it and the passenger door was scratched and a dent! So had it for 3 days took it back to shop to fix the dent they had 12 days to fix scratch in door!!! Had it back a week and the passenger window stopped working again!! Now they have had my car 16 days and not a word from them!!! My car is brand new bought off showroom floor!! Never again!!! I finally got my car back after 23 days!! And it still was not fixed right took it back in again!!

I been here twice so far to get my marker light fix and an oil change and the build is under construction (so its going to look very nice in the near future) I really liked the this place staff is very nice Jeremy as well as Titus. Only bad thing is the first time I set up an appointment (over the phone) when I got there it wasnt no record of my appointment but Jeremy got me and out within a reasonable amount of time, so I was happy. The next time I came in and told Jeremy about my marker light and asked about my brakes so he came outside to look at my car (he didnt have to) showed me how to turn my tire pressure light off as well he looked at my brake but when I came back in on my appointment date it still wasnt record of my appointment idk y this happen but Titus helped me out and took care of everything and got me out of there in about an hour and a half. Overall very nice place to get your car serviced at.

Great to work with. Very friendly.

This place is the perfect example of what business practices not to follow. For a little background I do most of my own maintenance on my vehicles, and I used to be a car salesman for a number of years. I called in numerous times just trying to make an appointment (shouldve been the first red flag) and just kept getting bumped to voicemail. I called during business hours on a Friday, left a message, and didnt get a call back until Tuesday. I finally talked to someone to explain what I needed done, and the exact part I needed. Gave them the Vin talked to 3 different people, all whom ensured me that they had the appointment set and the right part ordered, and the part cost was $40 after tax. Low and behold the day of the appointment comes and I get a call saying that they somehow lost my appointment! After a short conversation they tell me the part was never ordered either, and they could have it the following Monday (now over a week). Again I want to give them the benifit so I say fine and while Im there why not knock out any oil change too for the convenience sake. So Monday, today, comes I take the car in for my appointment at 4. I live 45 minutes away, so its not schedule friendly. Im there for 30+ minutes before they even look at the car. They take it to the lift and stare at it for a bit, then proceed to tell me EXACTLY what I told them was wrong with it. Another 30 minutes go by and now they come tell me that they dont have the right part. An hour for them to figure this out. They do the oil change, and tell me they will get me an exact quote on the service I wanted done. Another 20 minutes and they come back with a quote over $450! This labor could be done in 30 minutes to an hour, and even though the part cost magically increased it still is nowhere near the 4.5 hours hof shop time they jumped to. I called another volkswagen dealership to double check and they quoted me less than half. At this point Im already mad, but I just wanna leave. This place had the audacity to charge me $100 for an oil change!!! This is on an 04 jetta! Then tell me its a great deal, and they included extra free services by looking at the car and telling me absolutely nothing. I am not usually one to leave a review on bad service, but this was hands down the worst service I have ever experienced. I will go out of my way to tell anyone and everyone to steer clear of this place. I hope the gm reads these, because this place is ran absolutely atrocious.

I went in to get my oil changed. They changed my oil and told me I needed new tires at less than 50000 miles right away and tried to pressure me into buying tires on the spot. I said no thanks and they told me one of my tires was very leaky. I never had a single problem with it before that day. I took it to a local shop I trust and they confirmed my suspicion-the tire had most likely been tampered with at the shop. Never went back to Grossinger again.

Very friendly service and great advice for new buyers

Very helpful and friendly. They performed the service no others could do. Awesome job

A few weeks ago, I left the dealership feeling very proud of my new car purchase. This was after being in leased vehicles for 6 years following my divorce, to be able to purchase to own a new 2019 VW Jetta for myself and my daughter. I actually had a car deal almost closed with another dealership in town. However, I needed to meet with my car salesman at Grossingers to finalize how turning in my leased vehicle would end. I was two months away from the end of the lease. During negotiation, if I simply turned in my leased vehicle, I would have 3 charges totaling $1,100.00. These were for a disposition fee, a charge for going 2,000 miles over the lease, and the remaining two car payments. The salesman negotiated that if I stayed with VW and went with a new Jetta (or other VW vehicle), these fees would be absorbed and I would NOT have to pay these charges. I would be eligible for a VW loyalty program. I asked him specifically, more than once, if I should wait 2 months so as not to have to pay the last two car payments. He said no. Those could be waived. As far as the over-mileage, I was told I would get dealership forgiveness since I would be buying from them again. (I was also told by a different sales person a couple months prior that I could receive dealership forgiveness on the over mileage if I purchased a new vehicle from the dealership when I had stopped in for a service call).Low and behold, on day 30 now of owning my car, I received an invoice from Corporate VW for over $800.00 to pay for the mileage overage fee and the remaining two car payments. When I was crunching my numbers and working with my credit union on the car loan, I determined I could put an additional $800 towards my down payment to help bring my monthly payment down. If I knew I was going to be hit with these charges after the fact, and still be expected to pay out, I would have just gone with the other car at the other dealership with an HONEST salesman who offered a very competitive deal for a comparable car. I also would have had the extra $800 in reserve in my savings to pay towards these final charges.When I called my salesman at Grossingers today to ask why I received this invoice, I was told I misunderstood him during negotiations and that he discounted the new car to offset these fees from the leased vehicle. Funny, the timing of finding this out, is now after Ive had the car for 30 days and have no recourse. Its also after receiving some email requests to complete a survey on my salesman which at the time, and happy with my car sale, I gave high remarks.I am a Project Manager and Bookkeeper by trade for a local equipment company for 10 years. I diligently review details that involve numbers, contracts, for my living etc. I did not misunderstand the salesman when he said on 3 different occasions, that the 3 fees involved with turning the leased car in would be absorbed in the sale of the new car.I was bold faced lied to. The sale of this car feels tainted to me now. This situation is causing unnecessary financial strain and duress.I have nothing good to say about the salesman who scammed me into this car sale. I will never recommend this dealership to anyone for a car sales from the VW department. Everything that would make a woman fearful or apprehensive of having a car salesman use sketchy sales tactics just to secure his own sale rings true here in every sense.Beyond shocked and disgusted how this sale actually has gone down.

Parts guy was a total moron, had no desire to listen to what i needed.

Very friendly and helpful staff, They are always on the ball here.

Great cars but service is meh

I will never got back there again, nothing but lairs.. they lie about anything and everything...

Service

Worked with Kat she was very helpful and pleasant to work with.

We want to leave a 5 star review for Brett and the dealership.We love our new Jetta!we would recommended our friends and family to come here for their next car.👍

Kat and Meghan helped me find a great A5. Thanks!