UPDATE: The dealer took the car back and has resolved the issue after having it at the dealership 3 months. They were gracious on the price and kept in contact this time. Unfortunately the car still sat for 2 months before they even started on it so I can’t really raise the 1 star rating. Still wouldn’t recommend taking you car here.After having car for 30 days I finally had car towed back to my house. It seemed they only worked on the car when I called as there was always something that was recommended as another part. Car went in not running, on a call with the master technician, he actually said he hadn’t checked the battery when I told them I didn’t need them to sell me a new battery because the battery was brand new.As you can see from the quote, they supposedly cleared the check engine light and replaced fuel pump. The other pictures show that they didn’t clear the check engine light and when hooked up to a code reader the fuel system has low pressure. Exactly what they said was the reason for the car not starting! They supposedly test drove the car, yet it won’t go over 40 mph or shift from 2nd gear.READ OTHER YELP REVIEWS! NOT A SINGLE GOOD SERVICE EXPERIENCE!YOU WILL GET SCAMMED IF YOU TAKE YOUR AUDI HERE FOR SERVICE!

I worked with Ramzey (with assistance from Brooke) on purchasing my Audi A6.The car was clean and ready for our test drive when we arrived, something that doesnt always happen at other dealerships I have been to. Ramzey gave us a great test drive route to try some rough roads, high speed interstate driving and some stop and go traffic to give the Audi a good run through.After the test drive, we decide it was the car for us. We left to get lunch and when we returned, we signed the papers and were on our way home with our new car.The entire process was very friendly, efficient and went as smooth as I could have hoped. I would highly recommend calling Ramzey for your next car, I know I will. Thank you for the great experience!

The only dealer in town that has a great inventory to choose from!

The Volvo mechanic Jason is the absolute best. He is knowledgeable, skilled, and honest. Because of him I could continue to drive my Volvo with over 300K miles. I decided to purchase a new Volvo and the sales person was Ramsey was very good also. He was polite and respectful. He did not pressure me to make a decision. He promptly answered my questions and provided me the needed information.

We bought a 2018 A5 from David and the assistance of James. They went above and beyond to give us a great experience!

I’ve purchased a vehicle from here (Mercedes so I worked with that department) about 5-6 years ago and the service was not good at all. It was very disorganized and seemed as if no one was taking any of there jobs seriously. During the course of the time I had my car and brought it in for services and car washes the experience was far from good. BUT now I have just went back to fix some issues on my car and seen that staff has changed and for the better! I wanna mention the man Austen Carver for being the reason for me buying another car from here. He took amazing care of me when I had my Mercedes in his department. Nothing but the best was given to me and I felt cared for genuinely. If it weren’t from him I would NOT have even gave the dealership another chance but I’m glad I did. To the man Ramsey who helped me find me perfect car, you are also top tier. Very pleased with how the dealership has changed and would recommend anyone to go back to them if the old one left a negative feeling. This new crew (some of the old crew is till there but they are the amazing ones) is better then ever. 5/5

They never answer or reply back, overpriced and they try to get you always with something...dont recommend taking car there even for oil change

Had a part order sense April, they called made appointment get there they kept my car all day just to let me know the part was not in.

These guys went above and beyond for us. Ive wanted a honda CR-V for years, and found that they had a 2018 on their lot. After test driving it and falling in love, Andre went above and beyond to work with me and give me the absolute best deal. Their finance team worked all day for me and my partner to give us the best deal with the bank. We cannot thank them enough!! If I were to have to look for another car I would come back to these guys in a heartbeat, and honestly I wish that I could somehow give them more than five stars!!

Purchased our used VW GTI last week. Had a great experience. Purchased our vehicle from Grayslake and drove 2 and half hours because they are that good. Great group of people who are willing to help you find the perfect car.

My sales reps name was Doug, and I am absolutely elated with my purchase. The time and care he took in helping me find exactly what I was looking for and needed in my vehicle was extraordinary. Very knowledgeable, and honest dealer. They went absolutely above and beyond. They definitely have a costumer for life now because I can’t see myself purchasing from another dealer.....

If you are in the market for a luxury car - GO VISIT RAMZEY! He is knowledgeable and knows his stuff and will cater to YOU! Never thought I’d be driving a Mercedes from Audi OR buying a NEW vehicle but here we are! Thank you so much for taking the time to explain everything in detail. Will definitely be back for my next car in a few years.

Terrible customer service! The only reason we come here is get to Subaru-specific parts replaced on our Tribeca but it takes two days to ship the parts in and then there is no phone call or text or app or anything else that tells you that the parts came in and they are ready to do the work! Just called back to see if the parts were in, and got routed to a receptionist who the routed me to the service desk which only took me to a voicemail - seriously?!? Service desk folks also don’t seem to talk to one another and makes the whole operation a mess: I stood at the desk and watched the poor guy try to handle 3 check-outs, 3 phone calls, and pick up my ticket for which nothing had been done since I dropped off the vehicle earlier in the morning - and he was the only person there! Won’t be buying my next vehicle from here if the service side doesn’t improve!

My wife and I just made a purchase from these guys. Ramzey worked his tail off to ensure we had the EXACT vehicle we were looking for at a price-point that was acceptable to us; which included trading inventory with another dealer. He went above and beyond. Great experience! Thanks guys!!!

Doug, Jose and the rest of the Audi Staff were amazing. They took care of me every step of the way and made sure that I had the best deal possible for my A5! You have earned a customer for life!

James Navarro and Andre were awesome and helped out a lot!!!Update: Noticed some small damage to the vehicle I bought. Called and left messages, never heard back. Got thru to the salesman, said hed call me back in 5 minutes, never did. Emailed a different salesman, never heard back. Emailed the financial advisor, never heard back.If you enjoy getting ghosted, buy from these guys.

Frankly, the service staff has the worst communication I’ve ever experienced from any business (Volkswagen). I would seriously consider all alternative options prior to taken a vehicle here. For the 3rd consecutive service visit, I cannot get a call back close to a week after the estimated completion date. If you decide to get service here, your best bet is to show up and demand your car back because leaving a voicemail is wasting your breath. It seems like an odd business model to force customers to BEG you to take their money.

I just want to take the time to tell everyone that is looking to maybe purchase a new vehicle to go here this place was amazing.....my sales representative Scott was fantastic to work with. He made everything so easy and has to be just genuinely one of the most respectable people I have had the pleasure of meeting. I highly suggest going here for your next vehicle purchase and ask for Scott you will definitely not be disappointed!!!

Such a great experience buying my first ever Subaru! Brayden was our salesman and he was awesome to work with. Very knowledgeable and not pushy at all. The process was quick and smooth from start to finish. They didn’t try to sell us anything we didn’t need and everyone was so friendly. Highly recommend this dealership!

Had a great experience with the sales staff buying a used Mercedes during the pandemic. Had a service issue early on that concerned me and caused me to panic about my choice of car/dealer. I was contacted back promptly by both sales and service teams and assured my issue would be resolved. I cant thank them enough for their professionalism and resolve during a stressful and emotional time for me. Will keep going back for service and recommend to friends/family.

My sales rep for my car purchase was Scott. It was a great experience. We had some negotiation on price over a couple of days and he was excellent to work with. We are very happy with the car and will definitely shop here again.

Purchased a brand new 2018 Volkswagen Tiguan in January of 2019 has 36000 miles and we are going on our 3rd set of tires. Have gotten nothing but a big run around said they could give me a discount 5 1/2 weeks later from when I contacted them and would get back with me on price that was 2 days ago. Still haven’t heard back!! Should have stuck with Toyota. Would never recommend this dealership or there service department. I would advise not to buy a Volkswagen!!

During a cross-country road trip, my tire pressure light came on a few miles down the highway from Audi Normal. Rather than search around for a gas station with an air pump and hope the calibration is correct, I stopped in unannounced. The service advisor was very friendly and within a few minutes, she had me and my SQ5 back on the road. Prompt & friendly service is very much appreciated when I am in an unfamiliar place!

First impression above good. Lets see what the service department can do. Nice clean shop.

I have always wanted a Volvo and they worked with me to put me in one!! Kendall Slighton my salesman, and James Navarro, sales manager were fun to work with. I would recommend them to work with.

Their sales team was great, they offered me a fantastic deal on a new vehicle lease, however the finance department could use improvement. Went to Grossinger to apply for financing and finalize the deal we had made beforehand and the finance department informed me that they couldn’t approve me for a lease. The finance person swore that she “tried really hard to make it happen” and told me my Debt to Income ratio was way too high. It made me feel that I was crazy to think I could ever qualify for a lease through Subaru. I left feeling rejected and embarrassed. The next day I called up Subaru Motor Finance to ask them for more information on why I wasn’t approved. Turns out I had a couple missed payments on a student loan a few years back that they wanted me to explain. Didn’t mention anything about my Debt to Income ratio. I gave them the honest truth and owned up to my past transgression and explained to them that my financial situation is much more stable and they gave me tier 2 approval. Went to a different dealer tonight to take delivery on a new Subaru that is exactly the same as the one I was going to get at Grossinger. They were even able to match the deal I made at Grossinger. Either the finance department doesn’t have a very good relationship with their captive lender or they refuse to try very hard to get financing through. Either way it’s doing nothing to help them or their customers.

We got a great deal on a 2017 Jetta. Everyone was great from financing to the location manager, John. He worked hard to give us the best price. Our sales rep, Ray, was stellar. We did our search online so contacted quite a few lots. Ray was by far the most responsive by email and phone. When we came in, he was very low-pressure and gave us a lot of confidence that we were getting an accurate representation of the car’s condition. He didn’t disappear once we committed to buying. He was quick to follow-up on some last-minute requests and wanted us to be happy with the purchase. We highly recommend Bloomington/Normal Auto Mall.My only complaint is that all the lots insist on getting you in the location before they will start negotiating the price. It seems like this preference is behind the curve compared to other industries. If preliminary negotiations could be done online, it would save time for everyone. But, again, Ray was by far the best we dealt with at getting us complete information via email, and they all work hard to make the process painless. We greatly appreciated their professionalism.

Wonderful sales team! Great deals on cars! Easy and fun staff to work with. Thanks to Ramsey and Victor!

I came in after searching for the perfect BRZ for almost a year. I am so glad I found it in the showroom in Bloomington! Doug made the whole process fun and painless! I look forward to stopping in for service and those car washes!

Scott Lovett is the best car salesman I have ever met with. I have been to several different dealerships and met with several salesman and no one cared about my wants and needs AND helped me out as much as Scott did. 10/10 recommend.

Thanks to Tom for making our car buying experience so perfect. From showing us the car on a cold Saturday to guiding us through the purchase-perfect. The test drive was a fun experience and really focused us on what we needed. Tom made this a pleasant buying experience. The purchase was efficient as Tom had lined everything up. Best car buying experience that we have had.

I cannot say enough about the team at Grossinger! I bought a vehicle out of state from them. Aaron, Mike and Lynn all went above and beyond to make sure everything was handled. Great communication and follow-up through the whole process made it an ease. Even though Im out of (several)state, given the experience Ive recently had with Grossinger, Ill consider them like a local dealership because I know I can count on their professional and prompt service. Id give 6 stars if I could. Thank you!

Had a great experience here. Emma, Jamie and Demetrius went above and beyond in taking care of us. They worked with all our questions and constantly kept up with IMs and emails. I know almost the whole staff here is new and they are really trying to make a good impression.

Definitely recommend this dealership, everyone there was very nice and extremely helpful. Brett was amazing! Helped me find the perfect car for me. Ask for him!

Patrycja Labno our sales representative did a great job. My wife and I got exactly what we wanted, highly recommend.

Update 5/2/19: I have reached out to Grossinger several times with no response over the last three weeks to get a promisd remote start installed. I do understand if it cant be done soon, but zero communication is ridiculous.I had a wonderful experience with Amanda Miller and Grossinger. She had all the answers, was very personable and got me exactly what I wanted. Great price, great service, great new SUV!

Went car shopping today and was helped by Brett Herrin. Brett was friendly, reasonable and helpful. I feel like Brett and the team went above and beyond to meet my needs. Thanks so much for your help, Brett!

They seem to be striving for white-glove experience but check-in/out is SLOW and costs are RIDICULOUS! $65 oil change (they took it down to $43.86); $140 for diagnosis not applied to the repair; then $31.08 for “Miscellaneous” charges described as Dealer Dox and Disposal/Shop Charges all cars get coming in for service. Ridiculous! I’m taking my Navigator to Pro Tire & Auto to get the work done for $660 instead of quote $1606 at Gross.

We bought a 2020 Forester and are really happy with it so far. Scott was very helpful and made the process easier than expected.

Went to dealership and got my self a good deal. I was taken cared of and deal was thoroughly explained! Nice! Scott and victor are awesome!

Visited here to test drive an Audi A4 and had an awesome experience! Ray was very helpful and we felt very informed when we left. I would highly recommend visiting Bloomington-Normal Auto Mall when looking for the car of your dreams!

I absolutely love James. He made the whole experience fun and enjoyable. He worked hard to help me get the car I wanted for a price I could afford. If the time comes again and I need another car. I will definitely come back here.

Grossinger was in need of a management change and since then I have been more than pleased with all of the staff and services for my Audi. I would recommend them to anyone of my family members or friends. The management was less than satisfactory before. I would go to Naperville Audi and service my car before. Great work and keep the momentum!

James Navarro and Ramzey Ard were awesome in help me get my dream car at a price I love

I have had a great experience with Grossinger! I bought a 2015 Subaru Forester here just a couple months ago and everything has been perfect. Everyone that I dealt with was very friendly and helpful. I would definitely recommend you check out Grossinger for your next car! I also had the service department put on some accessories for me and everyone in that department is awesome too! If you are looking for a Subaru, go see Scottie Lewis at Grossinger Motors and you wont be disappointed!

Scott was our salesman and was great to work with, he listened to what our needs were in a vehicle and found us our perfect SUV.

I purchased my vehicle from there and they are on point with knowledge of their products and customer service. I cant remember one of the managers name, but he was tall, dark and handsome. I want to say Ferris? A true gentleman. I highly recommend this dealership. Happy car shopping :-)

Would NOT recommend this Audi dealership to anyone!! Horrible customer service. We had a verbal agreement with Ramsey. First, he cancelled the appointment said his financial lady had the flu had to leave, we would need to reschedule. Ok fine, things happen, gave him the benefit of doubt. Guess no one else can purchase or make any deals on that day since financial lady was out. We rescheduled to the following week. One hour prior to our appointment he called and said corporate changed the rules that went into effect immediately and was unable to make the deal. Just so happens these changes happened on that same particular day haha! Keep in mind we live a hour away and we were already in the area. Ramsey states he would give us a call as soon as he heard from upper management, well that was a lie as well. I’ve tried to call him several times, he has been dodging my calls!!! Not a single phone call from Ramsey. An update would have been nice or simply letting us know that he could not make the deal. Instead, he has been stringing us along the entire time. I would take your business elsewhere, we def will not be going back!

Came in to get airbag recall taken care of and scott lovett met me at the door Was really nice took care of me and went above and beyond! I even bought a car off him Service was great, I recommend him anytime for anyone needing a new or used car!

Great overall experience at this business. I worked with Ramzey Ard, who made the process pretty painless for me. There was an unfortunate happenstance where a screw had made its way into a brand new set of tires as the car was brought up for my test drive. They fixed the issue with the tire and I was able to purchase the vehicle with minimal stress.However the tire fix must have thrown off the alignment with the rest of the wheels because it pulls to the right now. Im sure the dealership will take care of this issue though and Ive already contacted Ramzey to help with setting up a service appointment. Looking forward to confirming a great back-end sales experience to a great front-end one.Edit: I misspelled Ramzeys name at first

Turned in my old BMW for a new Volkswagen yesterday. Extremely pleased with the service that the staff provided. Process was easy and relatively quick.I also, shockingly enough did not feel pressured into buying something like at most dealerships when test driving. They worked with me to take my car off my hands amd gave me a price I am satisfied with!I will definitely be returning here in the future for my car needs.

One of the most unprofessional, unresponsive, dealerships I have ever visited. I went in for a test drive one week ago, before leaving I provided the sales rep (Ramzey) the necessary information to value my trade-in; I told him that I wanted to come back in two days to make a deal. Ramzey told me he would put together some numbers and contact me shortly. I was not contacted by anyone for 4 days, and when I finally was contacted it was only because I called first, and left a message. Ramzey told me he was still working on it and had no information for me yet. I called the front desk today to see if I could get in touch with a different sales rep only to be told the vehicle was already sold. I would only recommend this dealership to someone who enjoys having their time wasted.

Can be a little pricey on service. But they will keep it at a cost effective price. Extremely knowledgeable staff and very friendly like Jeremy in service department. Went above and beyond customer service for me. Would highly recommend for all your Volkswagen service needs.

I cant say nothing but positive things about the customer service I received when I purchased my car last weekend. The sales team were personable and very respectful. They were true to their word on price and kept their focus on satisfying my needs. I walked away with a great sales experience and a vehicle that meed my overall needs. They won my lifetime service.

This is an incredible place. The staff was friendly, not pushy, kind and efficient. The individual I worked with, Tom Gibson, was willing to communicate with me several times through texts, answer all of my questions and work with tirelessly to select the best car for my needs. I strongly recommend this place especially to those newer to the car buying process.

The experience that I had at Grossinger Motors was very good. The staff was very friendly and the salespeople were great too. They help you get the car that you want and for the right price. I would come back again for their great service. Tom Gibson my salesperson was great too.

The staff at Grossinger are fantastic and very helpful. Pierre and Jerry helped me get into my new BMW X3. Faris, the manager went out his way to make sure my deal and car was right. If your interested in a new car, I recommend Grossinger Motors. They have excellent customer service.

Went to Grossinger Motors to look at used cars and talked with Brayden. He was extremely helpful and was able to answer all of my questions. He was very knowledgeable about all of the cars they had and there previous usages. Would definitely recommend talking to him if you go there.

Never again!! I would not even give one star. It has been nothing but a headache. The deal when I bought my car was I would get remote start installed on it. They called a few weeks later said they had parts. I dropped my car off they told me they had to drive it to fairbury they found someone there to install it. They would make sure and wash it and put gas in when I got it back. Ten days later they call and say sorry they cant put remote start in they brought my car back to me where I work dirty and out of gas and no remote start!! Second time check engine light came on they said probably he had cap just tighten in and they were scheduled out 8 days. So we waited.... In that time the passenger window stopped working. Took it in the next week they only had 2 days!!! Wow awesome right!?!? Well went to get it and the passenger door was scratched and a dent! So had it for 3 days took it back to shop to fix the dent they had 12 days to fix scratch in door!!! Had it back a week and the passenger window stopped working again!! Now they have had my car 18 days and not a word from them!!! We called yesterday and talked to someone they have not even started working on my car and could not tell me what was going on!! My car is brand new bought off showroom floor!! Never again!!!

Im not the worlds biggest fan of the car-buying experience. However, my sales associate Pierre Campbell was excellent and helping me figure out what I wanted and finding the version I could afford. I highly recommend!

We have a leased vehicle from this dealership. We were promised a full service maintenance package with our lease. The first 2 oil changes are free regardless. They tried to charge us for them anyway. When “said” free oil changes were up they claimed they would not honor the maintenance package because they didn’t have a record. Jeff moniger the General manager offered to split the cost with us because he said we got too good of a deal. He then claimed he would take care of it. When we returned it still was not addressed. The Subaru service is dishonest. Said we needed new brake pads at 12,000 miles. Got a 2nd opinion from another place they said they were in great shape. Took the car in again at 18k miles and again were told brake pads should be replaced. Also stated we needed 4 new tires. When asked the service person if they were on commission he got very upset and said that is none of my business. Will be contacting consumer protection agency to report their dishonest practices. This place is totally unprofessional. We have nothing but issues with them from day one. I would not recommend this place to anyone. We will be in the market for 2 vehicles this next year. We will not return. Shame on you Leader automobile

Had a great experience. All the cars were very affordable and Brayden helped me look at the models in my budget. I am definitely recommending to friends!

Clark was great to work with! He listened to what I was looking for and despite my self induced stress about buying a car, made everything seem so simple to handle. I got a great new to me car that I love and Clarks customer service was top notch from start to finish. Stop in and see him!

My family and I worked with Dylan Sebastiani, and received excellent service. Would recommend to anyone looking for a car

Dylan Sebastiani was absolutely phenomenal to work with! He was so attentive to our wants and needs and made sure he did everything in his power to make sure we were taken care of! 10/10 would shop with this young man again! Thank you Dylan!

James Nararro Ramzey Ard help us out getting my wife the car of her dreams

Ive had my car with their service department for 2 weeks.Since day 1, Ive had to call to get updates. Promised car would be ready on X day, called that morning to find out if that was still the plan, was told I would get a call back later in the day. No call.Call the next day, promise the car would be ready the day after. Call that day, service rep I was working with left for the day, no update.Keep giving me promises of delivery and not living up to it. People have been nice about it tho, otherwise I wouldnt have given them 2.

Great experience and want to thank Ramzey and James for all the help!

Tom Gibson was very understanding and helpful through the whole process. I started looking at a Mercedes E350 about a week before I was to go on a trip and then Tom had a trip planned. When we both got back, He was very understanding and really worked with me on getting the price I wanted. In his words, I stole the car.

The customer experience with the salesman was wonderful up until we had to meet with finance. They were understaffed and only had one finance person working between all of the dealerships on a busy Saturday. It ended up taking 2.5 additional hours of waiting before we could sign the paperwork and get out with our vehicle.

Very good customer service. They are very willing to answer any and all questions. The service tech Gus was very knowledgeable about the brand made me feel comfortable getting my vehicle serviced here in the future.

As usual Grossinger Motors did an excellent job servicing my Subaru. Staff was friendly and competent. Waiting area is clean and comfortable.

Tom Gibson is a guy who really knows and loves cars. His knowledge and gentle demeanor cant be matched. What few things he didnt know, he found out for me quickly. I ended up buy two cars from Tom and was pleased both times.

Had worked with Faris a few days ago, he went above and beyond to be able to find the exact car suited for me based on the needs I had. Couldnt be any happier with my brand new Audi! Great customer experience would recommend this dealership to everyone.

Pleasant experience with a quick transaction. Excellent communication with an accommodating staff.

We had looked at many dealerships in town trying to find my mom the perfect luxury vehicle. We had went to Cadillac and werent treated very well there and decided to give Grossinger a try. Scottie took care of us from the moment we set foot on to the lot. It was a great experience, hassle free and we felt like we got a great deal. I wish they had more of a selection in Audis though!

After spending many months researching the perfect vehicle, I decided the Subaru Forester would be for me. I knew finding the perfect Forester would be a challenge, so I decided to place a factory order. I worked with Tom Gibson and he kept in touch with me throughout the 2 month process from order to delivery. I couldnt be more pleased with his service, and the service of the other Grossinger staff I spoke with and worked with. After delivery, there was a slight issue with the vehicle, but it was dealt with professionally, promptly, and with care. I would recommend Grossinger to anyone looking to purchase a Subaru.

I recently found myself in search of an automobile, and ended up at this location. Upon arrival we were greeted by the greatest salesman Brayden Miller. Brayden was extremely knowledgeable with any questions we had. He was also very courteous and patient and made sure that I found the Subaru Forester of my dreams! I give him a 10/10, will certainly buy from him again!

Great deal, great experience and I hate buy vehicles but this was the first time I didnt have to haggle or anything.The first car I went to see wasnt for me but I gave Brayden my information and what I was looking for, he sent me a text a month later when he found something I might like and I bought it. I will be going back when I need another vehicle. I am impressed and that is saying something.

Don’t give them your business. Read reviews and avoid bad experience. Dealers like Grossinger Motors give bad rep to the entire car dealership industry. Their sales people are bottom feeders of the car dealership lake! I’ve never seen such unethical and dishonest behavior. I made an offer on the car and we agreed on the deal. I got confirmation that everything was buttoned up. However, I couldn’t pick up the car on the same day, so they took $500 and confirmed that car will be ready for me after the weekend. I asked 3 times for confirmation and I was reassured that they had my deposit and car was taken off the market. Well, 4 hours later and conveniently 15 min before closing their general sales manager Jeff Connors (JC) called me and pretended that my deposit never happened and theyve sold the car to another buyer. This is such a dishonest behavior and there are no words to describe it. If he didn’t know about my deposit why was he calling? Needless to say, transaction was still pending on my Visa. He made me call them back multiple times to get my money. Long story short, read other reviews, don’t waste your time and stay away from these con artists. Grossinger Motors doesn’t deserve your business. You will be disappointed.

I had a great experience at Grossinger Motors. Brayden helped me through the whole process and made everything a lot easier. Fantastic service.

I bought a 2014 Subaru Forester a couple of weeks ago and have enjoyed driving it. The sales staff, Tom Gibson, made the process of buying the car a pleasant experience. It was detailed as I watched and the staff did I a great job

Scott was very helpful and not pushy and when I decide to buy I will definitely go back

Horrible place to go for a vehicle. This is my first time writing a review but I don’t want people going through what I have. I have been having problems with my car since I got it 8 months ago.The people that work here DON’T care about you. They always have new people working which is a red flag. They ALWAYS have an attitude. Their customer service is HORRIBLE and that is every department i’ve had to deal with.Had a flat tire and had to call five times and no one ever called me back. Left voicemails and kept getting the run around asking about my warranty.Started calling them when they opened at 9am and they ignored me and no one called me the entire day or after.This is just one of the many horrible experiences that I’ve had at this place of business. I can go on and on. I will drive to Peoria for any future work. I have been told from other car care centers that they hear bad reviews about how this business treats its customers all the time. How I’ve been treated by this place is unacceptable, and it wasn’t just one time.Diana

Went there for an emergency repair. Was overcharged and on top of that $65 of property was stolen from my vehicle. I called and tried to file a complaint but was told I could ONLY do so in person. Problem is, I live 90 minutes away from this location. They would not accept filing a complaint over the phone, really? So I am the one with the loss and they will not compensate me.

Joseph Perkins at Bloomington-Normal Auto Mall was a huge help when it came to fulfilling my automobile needs. Joseph was very knowledgeable when it came to choosing between the cars and SUVs of the Subaru, Volkswagen and especially the Audi brand. He was very well versed in all of them. What I liked the best, Joseph was helpful but not pushy like some sales staff Ive delt with at other dealerships. Overall the dealership is very modern and clean and everyone is helpful. I really like the service team as well when it comes to taking care of my vehicle. Id highly recommend Bloomington-Normal Auto Mall and seeing Joseph Perkins if youre in the market for a new or pre owned vehicle.

Great service and the person was devoted to customer appreciation. Honest and a great communicator. Could not have asked for mor!

The only place I will ever buy a car again. After working with Fenton all my worries about buying a car were put to ease. I came out of the deal feeling like I was able to negotiate for a good price and got a good value on my trade-in. They also offer an excellent detailing service, I use it frequently.

Recently purchased a used vehicle with the help of Brayden Miller. Brayden was extremely helpful and knowledgeable about the vehicle and made the whole experience very positive. I felt he was very sincere and wanted to help get me the best deal possible. I would highly recommend anyone to come to Grossinger and ask for hm!

Absolutely smooth and painless process with the help of Tom Gibson. I found the vehicle on the internet and made a phone inquiry. I spoke to Tom and agreed to travel to Normal on the next Saturday. When I arrived the vehicle was detailed and ready to test drive. Upon deciding to purchase the vehicle Tom and I had come to terms in less than 5 minutes and I was on my way back home in less than an hour. I had travelled 275 miles to Grossinger Motors and would not hesitate to do so again.

Scott Lovett took great care of me and I got approved with 0 down, I am very happy with his attention to detail and geniune approach to helping me find a great car that fits my budget!!! Go see Scott!!!

I came in to check out some used cars and Brayden Miller was the most helpful employee. He was able to answer all my questions with certainty and helped guide me through my options. Would definitely recommend speaking with Brayden when coming to check out Grossinger!!

Austin at Grossinger helped me purchase my 2018 Audi A5 sportback. I love the vehicle and the customer service was top notch! I just took it in for service and everything was done very quickly. Keep up the great work!

Scott was awesome! They give me a good price! Just awesome! 👍🏻👍🏻👍🏻👍🏻👍🏻

Scheduling a service online was convenient, but both times I have come to pick up my car no one was at the service desk. I waited over 15 min for the receptionist to show up.

We had a great experience. They were very fair and clean your car later when you buy from them!

I would highly recommend Grossinger to anyone looking for a new vehicle. I was helped by a gentleman named Darren C and he was extremely honest, friendly and approachable. I could tell that the entire staff genuinely cared about my needs as a customer. I will likely purchase again because of how Darren and Grossinger handled my business.

My wife and I had been looking for a Mercedes-Benz as it turns out they had was exactly what we wanted they met every expectation on sales delivery and concern we drove about 300 miles to pick the unit up they offered to send it to us but we wanted to meet them in person because they are genuine professional caring and above all else they stay with their commitment to their customers thanks again the sales team and support we will do business with you in the future

Amazing dealership. Sam Bogoffs friendly demeanor is always an outreached hand set forth to facilitate the best overall experience only one can imagine. High recommended.

Great Service. Under renovation cant wait to see the new accommodations! I bring my Mercedes from Chicago for service. I enjoy the drive on the open Highway.