I would like to thank the people in the service department they didn’t have a appointment available an they managed to get me in and took very good care of me!!! Very professional staff I will always recommend you all to everyone because you all are great!!! Thank you for taking good care of me and my car..

The service was very professional and informative about what I needed for my vehicle and I got a print out of the service. Thank you!

Helped us work a car deal, extra helpful

Trace is one of the best salesman I have ever dealt with and I’ve bought many vehicles. I was extremely impressed with his knowledge of all the vehicles we looked at or asked about. I would definitely recommend him to my friends and family. Chris was great to deal with as well.

The worked are really nice and theres a decent amount of cars to choose from.

I have never had a better car buying experience. Devan Barnett is AMAZING!! I actually had fun the whole time I was there. I highly suggest, you let Devan be the one, for your car buying needs.

I’m so happy to start this adventure with you!! My Mitsubishi is wonderful and will be my partner for the next dream. Thanks Dan T. Is the most awesome agent. Was a pleasure bought my car with him.

Chad was very helpful and I appreciated his thoughtfulness to our issue.

Trace Tillett was awesome. Will buy from him and Don Franklin again. Smooth process, excellent prices!

No comment.I am delighted.You are wonderful, fast and too professional, with a wonderful service !!! thanks

Best experience I’ve had at a dealership. Everyone was nice, helpful, and never aggressive to make a sale.

I find their service personnel very pleasant, knowledgeable and professional. When I make an appointment they take my car right in and do the work in a timely manner and have me back on the road quickly. They stay in touch with me via email often offering discounts quite often as well. They keep up with my routine maintenance and remind me before needed. My next vehicle will be purchased at Don Franklin.

Great customer service. Lawrence honestly went above and beyond. Will DEFINITELY call him when looking for my next vehicle!! I drove 2 hours, and he made my car buying experience worth the drive. Thank you Lawrence, You have a customer for life!Denise

Very helpful people, left from another car lot that didnt even want to speak to me, as soon as I got here I was helped immediately, They made the process fast and I left in a car I loved with a better deal than I thought I would be able to get anywhere.

They really treat people great and very prompt 😉

Price negotiations were great. Staff was funny and friendly. I love my new car. Devon and trace were great

I always have great service and my service person is always very friendly and personable. I always manage to forget his name. 😞

My salesman (Mike) was very responsive to all of my requests/questions. That is ultimately why I bought from him. The salesman I was dealing with at another dealership local to me kind of blew me off, so when Mike promptly returned all of my calls, emails, and texts, it was very easy to decide he was who I wanted to buy from, even if it meant a two hour round trip to do business with him.

The on star button,, App and wifi dont work. Took 2 days to get a hold of the only person to whom could help. Then to be disappointed with all his answers to be I dont know let me find out. No return call. I had to call again the next day with the same I dont know answers. Just frustrating knowing I bought a 2022 ride and 2 features that woukd be great to use when having kids. Should have went with a dealer that would have called and called others until they figured out why. Not just I sent an email and try YouTube.

Trust me when I write how much I detest airing my troubles. However, I’m so frustrated. Today is DAY 14 that my car has been sitting on the lot at the Don Franklin Cronin Hyundai car dealership in Nicholasville, KY without diagnosis, a loaner, and zero communication unless I initiate it. I’m so frustrated and I’m running out of people to bum rides from and there are no rentals available anywhere near us. I left three messages today alone. Talk about financial devastation. This is killing me. I’ve been told over and over, by a variety of people how they will get back to me as soon as possible. DAY 14. Unbelievable. #donfranklinauto #hyundai

It was great!! Rob Payne was awesome! He helped me find a great new SUV that has everything I wanted!

Dan Tolson was an amazing sales person, very down to earth we felt comfortable from the moment we walked in til the time we drove away in our new Outlander! If you go ask for Dan and tell him Evan and Susie sent yall!!

Excellent service! My car was done in a timely manner and they worked with my schedule allowing me to leave my car when finished until I was able to pick it back up. They communicated everything in a clear and understandable manner, I definitely recommend Don Franklin Mitsubishi! The prices are lower than most other places too!

I can say with my whole heart (and wallet) that Don Franklin Nicholasville is hands down the BEST place to purchase as well as service a vehicle.to start, i was in a pinch to even get a vehicle a little over two years ago, an accident totaled my cadillac and i needed a vehicle stat. the sales staff worked with me patiently and respectfully. i also opted for Don Franklins powertrain warranty just for extra security- and more importantly- it was an inexpensive add on to my vehicle purchase i could afford.fast forward to today- our of nowhere my trans quit working and i called them and they immediately went to work. they kept me informed, gave me a loaner, and worked some absolute MAGIC guys. i won’t go into detail but just know they CARE and DELIVER for their customers - well after initial purchase.get the don franklin warranty guys- it’s worth it! i absolutely love my car and my heart broke when it needed the shop.customer for life here. Eric Curtis and the maintenance staff (i didn’t get the other gentlemen’s names) can not receive enough praise.thank you, don franklin!

On service they always treat me with respect and show a genuine care for their customers and their auto. I drive 100 miles to have my vehicle serviced where I purchased it because of their professionalism and people friendly attitude. Their sales and finance department are the best. Product ? Ive owned three Hyundai autos and Im presently in the process of trading in our 2010 model which is in great shape to a 2020. We are happy customers.

My first salesperson -Trevor Huber - was AMAZING. The second salesperson who took over was disinterested and spent no time helping me understand my new cars features at delivery. He couldn’t even answer my questions and seemed like he was just in a big hurry for me to take my car and leave. I wish Trevor could have been there for the delivery itself!!!

I love the service I receive from Don Franklin Hyundai in Nicholasville! Kyle has been the person who served me both times I brought my vehicle in for oil change service. I appreciate the kindness, professionalism & courtesy I received from him. Ive only had my Hyundai Tucson a year and bought it at the Richmond Road store in Lexington, but whether its for service or sales, the Nicholasville store will be my store from now on! I received better treatment. Thanks Kyle!

Stan was very respectful of our time and as soon as I came into the lot to bring the title and key to the trade in he was out there to greet me. The service department has always been great and got my second key ready quickly. Stan got the cargo mat and net for me as soon as I got there as well and didn’t have to order it and come back. Everyone has always been great there, highly recommend them-from sales associates, finance people, to the service department.

Chad is friendly and professional, and always very helpful each time I visit.

I had such a great experience! Dave answered all of my questions and really made me feel like a valued Don Franklin customer. He provided constant updates, and I was very thankful for his expertise. Could not be happier with the service I received.

Michael Vescio is very professional, willing to do anything reasonable to meet customer needs. Friendly and straightforward. Thank you!

KEEP UP THE GOOD WORK

One of the best car buying experiences Ive had. It was a no pressure environment that made me feel comfortable and relaxed. Enjoyed the smalltown environment.

I love the friendly service. Mike was AMAZING. He was so personable; and made me feel comfortable asking questions and conversing about the car. I have terrible anxiety about car lots, but he was so easy to talk to. He was super helpful showing me the extra features to my new car, and made sure I was comfortable in the car before I left the lot. I will return for future car purchases and suggest my friends to do the same.

Another great experience today in the Service Department!Thank you Chad for all your help today!Your safety checks are greatly appreciated bringing to me the peace of mind and one less worry while I am on the road!My car drives better than ever with many thanks for all your efforts!Thank you so much! 😊

Would recommend their service center to anyone! Excellent experience and more than happy with their work. Very friendly folks.

God service, good people

They have always been so great. They are quick and reliable and honest. Been going here for 5 years after my car purchase and I wont go anywhere else. Very clean. Very friendly. Just an overall excellent business being managed efficiently.

The service department is just as good as the sales team.! So glad that these guys have my back. They go above and beyond !shout out to Brian especially. You can actually believe them when they say they got you 10/10 they are in a league of their own when it comes to used car dealerships.

Everything! It was a pleasant experience from beginning to end. Michael Vescio was quick, efficient, understanding, fun to interact with, and a undercover angel. He matched me with the perfect car/SUV in record time and the financials were spot on my budget as well.

Everyone was very helpful and kind !

I cannot say enough about how outstanding the service here has been. The customer service agents and the corporation have all gone above and beyond my expectations. I will definitely be returning for all of my service needs.

I love Hyundai products itself . I regretted trading my old 2013 Elantra for the new 2017 LE Corolla I bought brand new . After while once realizing things the Toyota in Nicholasville dealer did without my knowledge in the long run the car wasn’t all that . 3 and a half years later coming now to Hyundai in Nicholasville and trading the Corolla for the new 2021 SEL Elantra Intense Blue has to be the Best Decision I’ve made going back to the Hyundai brand . It’s my style, my favorite color and the features are out this world . Bryan Turnage was my Salesman and he did everything he could to get to the price I was looking for and helping me juggle my options and decisions at that and he was just all around great and Patient . I can’t thank you enough and wish I had came to you all first before purchasing that Corolla . Thank you all !!

Very accommodating for all of my vehicle needs.

The service was very professional, received a detailed print out of the service render. Friendly staff.

Just purchase a 2017 Hyundai Santa Fe the salesperson Lawrence Washington was outstanding great service very happy customer

Highly recommend going to see them! Made my buying experience hassle free. Ask for Stan great guy. Everybody was very professional. Great bunch not your typical car salesman or car lot. Thanks everybody involved. 🤘👍

I really appreciated the speed at which we were able to find out answers on loan approval, how easy it was to stay in contact with our salesman, Mike, and the urgency that was created to get paperwork and everything signed same day since I was on limited time but wanted to move forward. Mike was awesome and really cared about finding the right vehicle and making sure that we knew our options based on what we needed in a new vehicle. While I wasnt expecting to get a brand new vehicle, it worked out financially and Im the happy owner of a 2020 Hyundai Elantra! Ive always wanted a Hyundai and Im excited to finally have one. Thanks so much Mike, Matt Applegate in financing, and everyone at Don Franklin!

GREAT SERVICE! GREAT JOB!,GREAT PEOPLE!

Great service dept customer service.

Erica Bruton was the most honest and upfront sales person I ever dealt with. She worked hard after the deal was closed to make sure I could access all of the technology features on the vehicle.

Could not be happier! First class service by courteous, efficient staff.

Great friendly service!

I want to thank the Don Franklin Mitsubishi Family of Nicholasville. They are truly my FAMILY and I will not trade anywhere else. Trevor Huber was my salesperson and was very cordial; he was patient, working until I was truly happy finding my dream car. Manager Chris Caldwell is a great person to work with the final numbers. Mr. Eddie Franklin- thank you!

They have taken care of my vehicles for over 15 years. My current car is 14 years old with over 241k miles on it and still takes me me where I need to go. Their service technicians are awesome.

Very nice sales staff.

Varitey of trucks and cars

So far so good. I bought my Mitsubishi here and so far have had 2 services.Much better than their Nissan dealership in Lexington where I take our other car.

We had service of one vehicle and bought another that same day. We liked what we saw and went for it! My spouse appreciated the friendly and respectful sales department. We left very pleased with our new purchase as well as the quality care we received in the routine maintenance on the other vehicle. We appreciated courteous listeners who had all our questions answered. A big Kudos to Mr Payne, our salesman, who made our purchase a very pleasant experience.

Great deal on a 2015 Chevrolet diesel. Worth the 2 hour drive to do business here. Dan was awesome to work with and will recommend him to anyone I know needing a vehicle.

I was able to book my service appointment online easily. The service was fast and the staff was friendly and informative. Thank you!

Great place! Had to have 2 recalls addressed in my 2015 Hyundai Sonata Sport. The technician I dealt with was very friendly, courteous, and very professional. First recall was addressed on the first visit, due to a part on the 2nd recall being a VIN specific part, they had to order the part and contacted me as soon as the part came in to schedule a service appointment. The part arrived quickly and was able to get a service appointment very quickly. The work was done pretty quickly, not to mention their customer lounge is very nice and comfortable and makes waiting on your vehicle to get serviced a pleasant experience.

Auto. Selection was good. My salesman was very patient and informative.

Kyle is an excellent service manager. He communicated the issues and the recommended solution very well. Service was thorough and resolved my issues.

My service engine light is still on in my Endeavor. it should have been cleared off after my service was complete.I requested a loaner car and waited almost 2 hours for one to be removed from the New Sales Lot, and all the stickers and pricing list was left on it, I removed it myself. there was also a very odd looking off white tip let in the cup holder, it looked like a mouth trip from a thin cigar.

Every time I take my car for its monthly service, just excellent. The service staff are very accommodating, friendly and courteous. While waiting, you I enjoy watching tv or just mainly be busy on my cp with their free wifi. They keep me informed of what is going on thru the service and gives advise if theres any need for any parts replacement or tire rotation. This keeps my car in good running condition thus, keeping me safe while going to work or wherever destination it may be. Considering that my car doesnt have any major issue, I am out of there in no time. Overall customer service is excellent. Even though I live far away from their location, I will always go there for service because they know how to take care of my car and the great customer service.

Very friendly and super helpful in getting me in a new car. Best experience I’ve ever had at a car lot.

Excellent service!!! Great group of people. Wonderful selection of New and used cars. Our salesman was great..

I work for another Mitsubishi Dealer. This dealer is the only dealer in the US with an obsolete Mitsubishi part that we have been trying to find for a customer. Dealer cost is $296.50, Mitsubishi List Price is $494.30. This parts manager refuses to sell the part for less than $500, even to another dealer. The blatant greed shown by this parts manager is absolutely inexcusable. 0/10 Do not recommend dealing with these people.

My experience was great. James was my sales person and he was amazing. I had a few bumps before purchasing but it was only because of waiting for funds to be released. They were very helpful and professional. They cared about myself and my family. I love my car you guys were amazing.

Mr. Huber was very professional, he greeted us at the door and took his time combing the lot for the particular sedan we were in the market for. After several hours and a few test drives we were back in his office filing out the paperwork. He made the process seamless and stress free. I would recommend anyone shopping with Don Franklin to stop in and see him for all your services/experiences.

Great service! I love being able to go to a place where they are experts about the model of my car.

Great customer service by David and Kyle every time I have my vehicle serviced!

A great place to go and let them fixed everything for you.

Didnt have to spend all day haggling over price or trade in value. Don Franklin Mitsubishi is on your side.

Purchased my Lancer from them 2 years ago. Fantastic sales team got me in a NEW car with crapy credit. Take my car into their service team for all my needs. Overall amazing company to work with.

You have great employees,and the customer service was awesome.

Very nice guys here. Went with my wife here to look at a couple cars and they were very nice. We didnt end up buying a car but if they would have had what we wanted we would have been happy to buy a car from them...go see Terry if your looking for a car. He is a super nice guy and loved talking and playing with our son during the test drive. Great guy!

My experience was great with Don Franklin Mitsubishi today! Trevor was AWESOME at helping me find what i wanted! He was very friendly from the start and made me feel comfortable! Thabks so much Trevor!

When you go there, ask for Mike Vescio, incredibly patient, and will do his absolute best to make sure you get a deal you are happy with - I know I’m now a customer for life because of him!

My sales guy, Trevor, was very helpful, very friendly and professional. Especially for a young guy. He didnt pretend to know everything. I would be glad to deal with him again. Thanks,Geno Kearney

Service center is very professional, and honest.I am glad I can take my vehicle there and know it will be taken care of!

I live out of town and just purchased a used car from this dealer about 2 weeks ago. Everything went great before the sale; timely answers back, good pricing, overall easy to work with. After the sale is a different story. I later found out the car never went through its inspection from the dealership or had the oil changed. Granted, they agreed if I drove the car back to Lexington they would take care of that so not a big deal at first. They also said when I drove the car back for the inspection and oil change that they would give me the spare key that was included in the contract I signed with them. The dealer ended up giving me a blank key fob that was not programmed to the car, which is key-less entry. I explained that the whole point of including a spare key in the deal was so that I would have a key that could unlock my car in case something happened to the original. An unprogrammed fob on the other hand is absolutely useless. All the dealer said was sorry for the miscommunication and that they couldnt do anything about it, so Im not very happy...

Tried to give me poor kbb value for my trade in. It was literally a brand new vehicle, had 25,000 miles and not a scratch on it. Also didnt take it out of my name. And then the new tags/taxes for my new vehicle were only good for 6 months. Not even until my birth month...

Hard pass

Great experience. Great staff to work with in a no pressure environment. Nick and the sales staff have a great selection of certified vehicles and their prices are best around in a 50 mile radius around Lexington. Highly recommend and will definitely do business with them again.

Great place to buy a car. I went in and told him what we wanted and he showed me several options. He was very helpful and answered all my questions and concerns. Very happy with our purchase!

TERRIBLE PLACE. Terrible customer service. After making a appointment and showing up at 8am they could not do anything for me. Had me waiting for hours and did not even touch my vehicle. Literally save your time and go somewhere else because these people here do not care.

Service Advisor, Ms. Courtney Murphy, is courteous and professional. Work is done promptly, complete, and as promised. The waiting area is nice and clean, with free WiFi and coffee.

Friendly service. I schedule my appt online without any hassel. Just pick a day and time thats convenient for you.

Staff friendly and amazing.

Speedy service and friendly staff! I love my Outlander!

My family drove over an hour on New years Day to purchase a Hyundai Tuscon for an advertised 19995. We spoke to internet sales over the phone, and they assured us of the price, the financing, and the availability. When we actually got their the floor salesman raised the price, would not honor the 0% financing promotion and oh by the way the car was actually being repaired in the body shop! Really horrible experience. I would rather pay more money and buy a car from a trustworthy dealer. SHAME!.

Love this place. Treated us like royalty. Chris Couch and staff were Awesome! Best place to go to buy a good car. Highly recommend!

Had a recall on my MitsubishiAnd the services guys got it done.and fast. Thank u guys

SERVICE REVIEW: I can only speak of their services excellent customer care, as I have not purchased a car from here. I thought that I had already reviewed their service, and I likely did on another site, but I wanted to include a google review. I have been going to Don Franklin Mitsubishi for many years now. Mr. Terry Houp has always gone above and beyond what was required and has always been honest about what I need to have done and what I dont need to have done, since males will sometimes tell females that they need multiple things fixed when they really dont. They are also very knowledgeable. I had taken my car to a different Mitsubishi dealership twice, and they said the problem was something completely different, supposedly fixed it for a ridiculous amount of money after keeping it for a week, and then it messed up again. I took it to Don Franklin, and Mr. Houp and his service team spent a great deal of time trying to figure out what was going on with it, and they figured it out over one weekend! They accomplished what others could not and in a short time period,and what they fixed still works today. Super impressed with their knowledge, professionalism, honesty, dedication to their customers, and overall excellent customer service. I even took a new car there to run a diagnostic before I officially bought it. It took a while and it was pricey, but they were thorough and it was completely worth it. Needless to say, Ive been going there for a while now, I 100% trust them, and, as of now, I have no plans to go elsewhere. Easy five stars!

Damaged car while in shop and repaired behind my back and then didnt admit to it until I noticed upon leaving. Service Manager said he didnt know anything about it but he authorized repairs and paid for it through dealership. Iied to our face then admitted that mechanic did it during repairs. All they had to do was call and inform what happened and no one would have been upset. No one is perfect but honesty goes a long way. You have to trust someone working on you car and now trust is know more after buy 3 cars from them.

They went above and beyond to help me get a car! They came and picked me up. Went through so much to help me I had no credit but Terry did me right. I had a problem with the car and they told me to bring it back and I did. Got it fixed with no problem. Everyone there was so nice. Not pushy at all. They will take there time to really help and assist you. Terry was the man the help me and he is great. As soon as we can we are going to get another vehicle from them. If you need a vehicle they are the ones you should go too.

Made an appointment for oil change and they executed their promise on schedule. My wait was a minimum of time and I was on my way.

STAY AWAY!!! Bought a vehicle from this dealership and the engine had a major malfunction one week later. Dealership will not work with we AT ALL (splitting repair cost etc.) Immediately began blaming me for the problem. Dealer told me at time of purchase, If anything goes wrong in the next week or so well take care of it because it should have been caught when we inspected it clearly this was a plain lie. Once they have your money they could care less about you. Do yourself a favor and stay far away from this place unless you want to get raked over the coals.