I just gotta say that the 2 employees that I met there today were absolutely awesome. They were extremely nice and totally saved the day for me. I have been looking for a decently priced flute for my daughter for school and to keep forever. And I couldnt find one anywhere. So I call these guys up and Guillermo answered and said they had one and it was only $40 AND its a Bundy flute. So I drove down there right away and he showed it to me and let me try it out to make sure it sounded good. And I bought it right on the spot. And coming from someone thats been playing flute my whole life, that was an amazing deal. I swear that was the best service Ive ever had at a pawn shop.

Ive been a customer in both capacities for years- I originally used their services for short term loans and they were always fair with their pricing and repayment methods. Over the past couple of years Ive become a regular customer and have purchased a number of items at a great price and high quality. Everything Ive bought there I still use and enjoy and recently bought a fantastic drum set at a steal of a price. Their customer service is top notch- the staff is extremely friendly, knowledgeable and willing to work to suit their customers needs. I highly recommend a visit to see for yourself!

I have visited several of Capital Pawn locations and I must say this location is the best. I prefer to work with Bernice as she is friendly, has a great personality yet she remains professional and makes you feel valued and eases my anxiety of judgement for having to pawn my possessions when I need that extra money for my family. If you are struggling financially or you are looking to buy used goods at a decent price then visit the East Trail location and ask for Bernice if she available. You will be treated with fairness, respect and dignity.

I have had nothing but amazing experiences with capital pawn. Normally when I go to the pawn shops I get ripped off and end up leaving with very little money and a really bad mood but this place is different!. This place is without a doubt the best pawnshop Ive ever been to! They gave me top dollar and they were very nice and really did a lot to help me...definitely 5 stars

Best pawnshop in town they have very nice staff and always help get to what I need. I will definitely be coming back and thank you to Bernice she is the sweetest person ever

Bernice is awesome.Extremely friendly and very knowledgeable.If you cant find it at her store shell check the other stores for you.Goes above and beyond.

Everyone is extremely helpful and professional. Its nice to know that when i need some help they are there for you. Theyre awesome!

Bernice is absolutely wonderful. She helped me pick out a beautiful ring. She went above and beyond to help me pick the perfect ring. She made me feel so special and I really appreciate it. Thank you so much Bernice for all you do. I will definitely be back. I live in Tampa but will make the trip back just because of her.

Over the last week I have been in the store a couple times to purchase a firearm. Bernice had helped me out on both visits. They made it so easy to sell my firearm and buy one of there S&W mp9 shields for an awesome price. Bernice is gem of a human being. She was beyond nice, and helpful and how she was able to handle other customers while servicing me was very impressive and professional. I would recommend this place to anyone. Best customer service I have ever had at a pawn shop. I will be coming back just to see Bernice 😊😊 because I know with her, I will be taken care of. I also had an encounter with who I think might have been the manager or owner. He was very professional and kind when assessing the price of my shotgun. Even when I saw a customer being absurd, rude, arrogant, and calling them names, everyone held a professional demeanor and handled it accordingly. I am just beyond impressed with this store.

This is the best pawn shop in all of Naples great customer service and the manager Bernice is such a wonderful person she went above and beyond to help me thank you so much

I really love that place. I came for a friend’s recommendation and I’m so happy for that. Also, I like to said thank you to Danny for his amazing job. He treat the costumer so professional and so kind. It’s a really good recommendation for who like to come.

Danny was very helpful with my transaction today. This location is very clean and the employees are friendly and very professional!

Great service super clean best prices in town Bernice the manager is always helpful!

My husband buys jewelry for his girlfriend here and loves to be there.

The Staff was amazing, they new about the item I was asking about they took the time to go over them with my Husband and I we decided to visit your other stores but we came back to the East Naples one and purchase a few items because of the price and the happy smiles on their faces when they greeted us. So thank you to the employees at the East Naples Store .

Awesome people to deal with. Fast, Easy and very Professional. Highly recommended.

Absolutely wonderful shopping experience I had at Capital Pawn East Naples Guermo is such a good employee were honest, helpful and charming young man. Will definitely be coming back.

Nice clean store very nice staff

First contact, excellent transaction. Would do so again.

Bernice and Danny were AMAZING to me! The customer service and professionalism was an experience I’ll never forget! I would recommend this shop to anyone looking for great people and great products! 10/10!

The woman who completed our transaction there was professional, efficient, and friendly. She not only completed the sale but was able to recommend some great restaurants for lunch. True customer service. Capitol Pawn on Tamiami Trail is lucky to have her.

Bernice is amazing! She helped us look at some gorgeous jewelry and we will be back to shop with her anytime we would like to buy gold.

Amazing Manager, employees! They are helpful, kind and really know their products and what they are selling... I go back alot and have purchased gold, sold gold and other items.

Guillermo was awesome. Great customer service

Bernice was extremely nice and helpful to me in what I needed and worked out with me a fantastic deal highly recommend to go here and it’s not packed it’s a quick in and out

Great selection in fire arms. Great customer service. Danny was very helpful. Thank you for all your help.

Great store, great employees (Danny & Guerrmo) & great manager (Bernice! The store is clean, organized and very helpful with suggestions for gifts for the wife. I have also purchased fishing poles, TVs, gun ammo and jewelry. Will continue to do business in the future.

Bernice was fantastic!! Thank you! I will definitely recommend your location to all my friends and families.You are a very pleasant and professional .I hope you get to see this !

Love this pawnshop over the phone and in person the customer service is amazing got a brand new gun today the layaway plan is legit I appreciate everyone there

Great service from Berenice she’s the best 👍

You will always have an advantage in the price of the product when you talk to Bernice. She tries it and you know what you are buying. Strong service that cannot be copied. I love Capital Pawn East Naples and its employees.Thanks for such gratis service will return

Great prices and service. The people are friendly and very business oriented. I would recommend them and i would certainly come back.

Awesome customer service and fair deals..

Great job Bernice customer service 100%

One of the best pawnshops in the area

This was the best pawn shop Ive ever gone to the employees are very professional and friendly.... I went in today to pawn a tablet and a ps vita the process was very smooth.... Guillermo helped me out and it was quick it didnt even take 20 minutes which i was very impressed i would definitely recommend this pawn shop whether you want to buy tools or electronics or maybe you want to pawn something

Great store!!! Bernice was very friendly and helped us pick out the perfect gift. 😃

Great place excellent customer service. Bernice was very helpful, great sales lady would definitely recommend

I just left the store and my experience with Bernice was AWESOME she made me laugh, she was quick had me in and out.. I was having a bad day but left there with a smile cause she had me laugjing

Best prices Ive seen so far its clean really a place that helps the customer ended with2 free games while purchasing a game system there awesome

I only go to this one she very nice & helpful she works with you & very respectful so nice in side very clean

I love shopping at capital pawn, they always give me good deals and I always find very useful items at this perticular store. Bernice is very helpful every time I come into the pawn shop, shes always looking for my best interests and working out great prices for slightly used but new items. I recommend everybody to come here.

Great Customer Service Always Happy Wit Their Help!!!!

I love this store, awesome people. I highly recommended.

Great customer service and great prices on tools. Staff is very friendly. Will definitely come back.

Very nice staff

Great customer service!

Bernice and Danny are awesome come see that at capital and they will take care of you!They have a great variety of tools and jewelry at awesome prices ! They are also very friendly to each and every person that comes in

Thanks Bernice always a pleasure

Danny is great always help us out every time we come in highly recommend

The lady was great will be returning again

Was a great experience. Thank you for all the help danny

Electronics, jewelry, technology, in good condition a store that is the first one I visit when looking for what I need because it has a great variety, good prices, good location and excellent employees

Wonderful services. Smiling staff you could hear in the voices even with mask

My favorite pawn shop in Naples. Just recently dealt with Bernice and Danny with a big purchase that I couldn’t be happier with.

Great prices and nice items I really recommend this place.

Every time I’ve gone to capital pawn on 41E. In the past 4 years I’ve been treated very kindly and helpfully by Bernice or Danny. Thay have worked with me and gave me suggestions on how to finance stuff I wanted or needed. There just great people

I love visiting this town of east naples for its location, its prices and its attentive team always highly recommend this store

Bernice is wonderful!!! Its always a pleasure to see her. Shes so sweet and smart...she gets you exactly what you need. We absolutely love her!!!

Today my family went into Capital Pawn east Naples. Staff was very friendly and they went out of their way to us. We ended up purchasing a bike in which the staff made sure all was working prior to selling to us. I even took it on a test run. Thank You.

Great staff, nice firearm selection

Go see Danny and Jacob. Great people and super helpful. Prices are great. Highly recommended.

Best pawn in Naples. Always fair and friendly.

I went in on Valentines Day looking for a PS4 and a fighting game so my wife can play too by just mashing buttons. Danny was great in assisting me with the purchase and recommended a great Mortal Kombat game. Ive been to this pawn shop many times and you just cant beat these great deals they have. Danny, Bernice, and Dustin are truly a terrific trio! Thank you!

Great service!! and lots of amazing stuff in great quality:) 10/10 recommend

I have worked with Bernie two times. She was very friendly and easy to work with. They have a great selection of products. Check them out. You will love working with them.

I absolutely love their employee Bernice... I have to admit I’ve ALWAYS hated having to go to pawn shops and dealing with them but she has made it such a great experience. I always only deal with her and if she’s not there I come back when she is. She goes far beyond what she has to, to make it a great experience for you and has a smile that is contagious... it’s so hard not to like her!! Thank you for making my outlook on pawnshops all together a better one. I appreciate it and you more then you know!! Godbless you - Emmy ♥️♥️♥️

Super nice lady

East Naples has one of the best teams in Florida! I enjoy the management team and staff. I would recommend them to everyone!!!

Good star Great location nice staff member

Took a little time but i was pawning a gun so i get it. Got to make sure. Guy walls in with a gun and a mask. Ya know

You like what you are doing and you always put the customer first, excellent in price and quality and accessible location. I love this store.

Bernice and Danny make you feel very welcome in their store they work with you and they have great prices, its like family there!

I went to this store was greeted by a friendly and funny staff. I was looking to purchase a 20V Porter Cable drill charger. They had a couple porter cable drills hanging on the wall. Sarah asked me what i needed I told her and she went to the back room to see if they had the chargers. Now I was willing to buy the full set even though I was only interested in the charge. Sarah came back out front, she apologized for not haveing it. Then she asked me to hang around a minute as she called 2 sister stores to see if they had what i needed. Sadly they didnt have what i needed. But my point is Sarah went the extra mile for me and was happy to do it. That store team is a great asset to your business. I also want to mention how clean and organized that store is.

Doesnt matter which one I come too they always take care of me the best they can. Bernice was very friendly and helpful.

Great staff

Good service

Bernice helped me out a lot. Will always come back.

Great customer service !! Store is always clean! Great prices ! The manager Bernice is always going above and beyond !!

Nice clean store

I love how the lady there is so wonderful & helpful

Ms Bernice is very amazing woman very helpful there you don’t find that to much

Very friendly staff helped me out a lot and always pleasant and very nice to work with.

Excellent service and great people!

Bernice was very helpful and professional. Alls very kind. I would definitely recommend going to this location!!

Danny was especially professional, courteous and efficient. Much appreciated!

Bernice was nice and knowledgeable,thanks bernice

Great and friendly service. Mgr Eric and co workers were extremely helpful.. Nice crew

Dont focus on your competitors. Focus on your customers is just what the employees of capital pawn east naples do during the pandemic without a job this store has been very important to me and my family I have been able to pawn my clothes and be able to replace them I recommend good service and good treatment.

Great pawn shop! Danny helped me with all of my needs efficiently & effectively. As well as offering a reasonable price for my item! :)

Bernice is awesome. Actually look forward to paying my layaway every month because I genuinely like spending a bit of time with her. She takes a personal interest and listens to what youre looking for. Looks like Ill be constantly having a layaway going on and Im good with that.

The lady is very nice and helpful

Bernice and Danny are the absolute best! Very professional and helpful. Keep up the outstanding work Capital Pawn!!!

Great store to shop at. Employees are wonderful very nice and upbeat. The cleanest pawnshop in all of Naples I will definitely be back to shop again

I reccomend shopping at this area. Youll leave here wanting to purchase something 99 percent of the time so youll leave there spent. Its crazy!!!

Staff at the store are very friendly and were helpful to me as soon as I came in.

Very clean store friendly staff

Amy time I have been there for whatever reason I was treated with respect

A must stop when Im down visiting family, Danny helped me find some last minute Christmas gifts really save the day!

I was in the east Naples store I found very good products very good prices the store is very well organized and clean the employees offer an excellent service Thank you Bernice