Best car buying experience ever! Having spent years in the car business, I can say these people are the best. Nathan and the team at Stivers made the purchase process easy and were very professional. My next new Ford will be purchased here. I highly recommend doing business with them!

Great experience! I was in and out in no time and everything works now as it should. Scott, Shelby and the tech that performed the work are fantastic.

Everything moved slow until Shelby stepped up. Once she became my advisor she relayed all the necessary information and time frame and even had the repair done sooner than she said. Thank you for being spectacular!

The level of professionalism and service they do here in phenomenal. I bought my first truck from here a few weeks ago and they helped throughout the entire process. Answered all my questions and had me in and out in a timely manner. Few days after I bought the truck had follow up calls to make sure everything was fine with the truck and that I was satisfied. Definitely recommend coming here

This is the second vehicle that i have purchased from this company. All went well with the first! The second deal is the issue! I’ve had an issue with management since day 3 of purchasing my vehicle! From cancelling warranties that i didn’t ask for down to the customer service which is the most important part of any company like this company! Please don’t leave the desk without reading everything! I purchased a warranty from them and each time I’ve had an issue!!! Everyone is always in meetings and when they do call back; you’re fast talked as if you had no sense before walking into their establishment! My last conversation with Stivers GM was not a customer is right conversation! My warranties were suppose to be fixed and of course it wasn’t when arrived to get the service! No customer service skills! Thennn wait 4-5 hours for an oil change and a new battery!! They go on lunch and no updates or anything! No phone calls back to solve the issue!! Do better!!!

We dropped off our RV for an oil change. Kim was very helpful... I appreciate having a nice person to help me take care of our RV.

ON FRIDAY 10/26/2021 MY APPT WAS AT 7:30 IN THE Am My servivice We were trying to figure out how to get my Advisor was ms Kim Lim took care of me and my vehicle we were trying to get my rewards points on the app if we could it signed to Everythin was great Thanks Ms Betty Battles

Scott, my service advisor is awesome. He is very professional and his customer service is why I a gave a 5 star. He desires 1000 stars. He keep me update on the service issues and took great care of my Baby ( expedition). I am so happy with the service done on my Baby (expedition). Thanks to Scott and his team I am extremely happy

First time ever going to Stivers Ford. July 27, 2021, I waited in line, inside vehicle outside of service garage for anyone to approach. Nothing. Got out and walked up to someone, asked if he worked there. He smiled, seemed nice but was a manager so he asked a technician to help me. That person (tech #1) said I’ll be right with you. I waited for an hour. Took my info, said he’d run tests & call me. Ok. Left my 2016 F-150 Platinum there… no call. I popped back in 2 days later, was helped by a different tech (tech #2) and told that no one had tested it yet. Three days later, man #2 called to say it had been tested and it’ll be $1500.00. It must’ve been written on my forehead. I agreed because I need my truck to be safe and reliable. Two days later on Fri Aug 6, 2021, I popped back in. Truck hadn’t been touched. Mechanic had a death in his family. Was promised a call on Mon when mechanic returned. Today is Tues Aug 10, 2021- no call. No tentative completion date. No attempt to impress a first time customer. No attempt to build loyalty. They still have my truck. My whole family drives Ford vehicles in TX w/great service so I had high hopes for continuing good experiences in Montgomery AL.

My service at this location was amazing! I was driving down from Chicago for a wedding in Alabama and at one moment I have a oil change need soon light pop on and by the time I got closer to my destination I had a oil change required light on 😬. I call and spoke to Mike and let him know what was going on and told him about the time frame for the wedding events he told me to bring it in the next morning at 8a.m. and they got my oil change and even ran my car through the car wash for me. It was a overall great experience and I truly appreciate them getting me together and making sure that I was on time for the wedding events

I had such a great experience at Stivers! Even better deal than I expected without the back and forth! Fida was a great salesman. Eric and Tim were awesome too! I will be getting my next vehicle here!

Great costumer service! Keith Daniel was very helpful in the assistance of me getting my tires rotated as well as an oil change. My wait time felt like my car was in and out within seconds!

Rodney (service rep) was great! He took time to explain the problem with my car and let me know about a recall of wasn’t aware of. Great job!! I’ll be back!

Price/people were great. Process was WAY too long/unfair. Got pushed to the back of the line for finance due to the dollar amount of my deal versus those who were spending more.

Great service! Very professional, clean & I was in & out within the hour.

My new truck was delivered to Kentucky this morning and I promptly sent it back to Alabama. Stivers drivers DROVE the truck 300+ miles to my house, and wanted me to pay a $1000 delivery fee, for a brand new 2021 that was supposed to have 14 miles on it. It should have been transported, not driven. I said make it right or take it back, either way is fine by me. Tim in online sales said “There’s nothing we can do.” Okay, bye, safe travels. Now you can sell it to somebody else with 600 miles on it.Stivers chose to miss out on a sale instead of making it right with the customer. Had they offered to take $500 off the delivery fee I would have happily kept the truck. This is the most insane business decision I have ever seen. Even the drivers were shocked and couldn’t believe they’d rather add another 300 miles onto the truck instead of sealing the deal. I filed a complaint with the General Manager today, but after reading the reviews I have very little hope there will be any resolution. I’ll be looking to purchase a new vehicle elsewhere.

Bought a car while it was raining and was told to bring it back anytime within 30 days to have a full detail done on it. I arrived to drop off the vehicle and was told my salesperson was off that day. Ok, get her boss... then I was told to run it through the car wash. Seriously? I was lied to numerous times when purchasing the vehicle. Now you are giving me the run around about it being detailed? I told them to have a nice day. I dont work for Stivers. You cant tell me to come back on your convenience. This is not customer service. I also have a job which makes me gainfully employed so I am able to buy vehicles. As far as going forward... I wouldnt buy a key chain from Stivers. I will make the drive to Auburn or Birmingham area to avoid the BS. I also took the Stivers sticker off my vehicle. I refuse to advertise for liars and crooks. Save yourself the headache and shop elsewhere. The good reviews that they have is because they have offered deals/incentives for people to leave them.

I had an awesome experience today at Stivers Ford in Montgomery. Larry Scott was professional and friendly. They were very thorough. They took time to explain how the Ford Rewards Program works. I was in and out in no time at all. The man working in the parts department was also very helpful and knowledgeable. I dont remember his name but he has a long black beard. Very satisfied.

Very Good service. Sales Rep. (Candice Beundidge ) was amazingly friendly, helpful and thoughtful. Best sales Rep. Ive dealt with in years. So happy she helped my husband get his first Pickup!!!

Rodney in the service department was great to work with. Kept me updated and provided a loaner truck for me to drive while mine was in the shop. Great experience.

Well number 3 for me 2021 F250!7.3 10 speedThe Service Department is awesome!Jeremy helped me through my issues and can not thank him enough!!Great job!! Their curtesy program top notch thanks Susan M.

Dale was excellent to work with in every aspect, not only was he knowledgeable but he was personable as well. Having bought many cars the experience could not have been better and great service along with a great attitude is rare to find nowadays.

Went to Stivers yesterday from good recommendations from not only associates but my father and stepmother who have purchased from there. Pulled into the lot looked around for about 20 to 30 minutes without a sales associate coming to address my needs. I will take my $10k down payment and trade in to a dealer who cares about my needs and wants to make a sale. I will never set foot on Stivers Ford lot again, and neither will my father who said that you were great just to have his son ignored.

No stars they ripped me off on repairs plus my truck been there a yr and supose to replace wire system didnt do it as well a transmission that broke down less then a mile from the dealer ship signed a payment plan agreement and the was told I had to pay in full as well their back yard mechanics joy ride in customer cars they gave me a price of 2600 and now they want 6k and the ppl that try to do the cus9 right get fired just so the dealer ship can make more money by not doing the work the right way so Im gonna sue them

The Service dept at Stivers in Montgomery were great taking care of me for the service on my 2020 Ford Escape. Ms Shelby and the crew were wonderful. Guys in maintenance on my car were very kind in helping me on answer questions concern my car...I highly recommend these wonderful people to see to get great customer service!! Thanks again.

It was great! I didn’t have to wait long and Keith was super helpful, answering all of my questions!

They actually had the vehicles that i wanted to view in stock. They even had mannequin cars of other trims to look at.

The service center was great! Columbus GA location could learn a few things from y’all! Love the fact you have a separate area for simple services, not having to wait for an advisor to assist you then having to wait for the actual service, ( that process is such a pain). Made the appointment on line for the service I needed, was checked in efficiently and quickly. Service was also completed in the time frame I was told. I also received my car back in the same condition I left it, no greasy marks in or on the car! Wish I lived closer to use this location all the time!!

Shelby Maddox was extremely helpful, caring, patient, and kind. She and the manager went out of their ways to be of assistance and to make sure I received the needed services and benefits.

Want in for a check up for my 2020 Mustang and was greeted by Shelby Parker with excellent fast services.

Pleasure to deal with Gary Montgomery at Stivers Ford. Great deal on my F-250 ( First time owning one) and looking forward to provide great and honest review of my ownership for years to come.Update #1 - 14 Nov 18 - so far I love my truck everything although I dont use it for heavy loads yet, it is awesome. GPG 13 / 14 ... City. About 16-17 HWY. 7500 miles so far. Recommended it. Dont regret leaving my old 2016 RAM Rebel behind. 🤔

Ask for Candace. She was our sales person. Bought a 2021 F250. She was great. The process went very smoothly and very quickly. Even the finance guy was quick and not pushy at all. Ill definitely be going back and asking for Candace again next time.

My salesman Timothy Layton was excellent to work with and found the exact vehicle that I needed. I will definitely shop here again in the future.

Tracy is wonderful. The entire staff was so friendly and caring. They took outstanding care of us; and our expedition is driving great. We cant wait to do more business with them.

Very impressed with this dealer and the fine folks who helped me along the way.I need to update my google name as I am now a proud owner of a 2021 GT.Chris and Dylan where very professional and always made time to reach back out to me with answers to any questions.The finance manager I forgot his name but he is a Bama fan, was very kind helpful and most importantly attentive to me and focused.Thank you for helping me purchase my first new car!

Brought in a motorhome sitting on the Ford F53 chassis for repairs due to loud knocking in front end while going over bumps. After a week they called and said the noise was due to a broken weld and it was Tiffin’s problem, not theirs. Took it to Tiffin and they repaired the weld, but also stated that both front shocks were loose and one was almost disconnected from the chassis. This was a major safety issue that Stiver’s Ford should have caught and fixed but didn’t. Seems they were too quick to push the problem off on someone else. Will never visit this dealership again.

Looking for new vehicles and staff was very helpful. First place I have looked and liked

My recent experience at Stivers Ford in Montgomery was excellent. Scott Hunter is an excellent service writer. Scott is not a personal friend nor is he a family member.I have not had a lot of problems with Ford but Scott Hunter is the best service writer I have ever had. I’ve been driving different Ford products almost constantly since turning 16 in 1968. Most of my personal vehicles have been F 150’s on the farm but my first Ford was a 1968 Torino.I’d say my favorite was either my 2001 F 150 King Ranch or the current 2018 F 150 with Eco Boost. I have to admit it’s not exactly ‘eco’ when I’m in ‘boost’ mode having to pass somebody. The twin turbos are strong. It’s fast and pulls a trailer great.Thank you Stivers Ford and Scott Hatter for excellent service !Tom McLemore

Stivers was incredibly disappointing. They had a rare car that we were unable to find elsewhere, so we had to do business with them. They were nice enough, but it seems as though every single thing they could mess up on the paperwork, they did. I understand everyone makes errors, but theirs were far too numerous and they gave little attention to attempt to fix all the things they’d done wrong. It seems as though most employees have little training and/or attention to detail. I debated between 1 & 2 stars, but settled on two since we were able to finally find someone to help (after countless phone calls). If you make the poor decision to work with them as we did, be very diligent in checking the addresses (for the bank AND your address). Due to these errors we’ve been unable to drive the car legally multiple times, and we still do not have it all sorted or have the tags after almost six weeks.

Due to situations out of our control, there will be Diagnostic and Repair Delays. 🤷🏾‍♂️

Went for service, quoted correctly work was well done. People were friendly, I was happy. My Service Advisor Scott Hatter was very helpful.

Reasonable price in 2020 Expedition, not great but the car we had been looking for and we felt it was a fair deal including shipping to a nearby state. Good experience with salesperson (Tim). No extra key was provided and after literally 5 follow-ups with sales manager (Ed) for door passcode info and extra key, plus the promise reimburse expenses. We had to pay an extra $600 at local Ford dealer. Sent receipt to Ed with his promise to reimburse and no response. Super flaky! Love the car... hate the fact we got stuck with extra expense because the dealer didn’t deliver on original commitments.

Oil change without an appointment; only took 1 hour. Great service.

Best Ford prices in the State, great customer service, best selection of inventory. Its worth the drive we saved a great deal of money and was able to get the vehicle my son wanted.

I want to thank Keith and Katelynn (not sure if I spelled that correctly) for an excellent customer service experience in your Quick Lane department. My new 2020 Expedition (purchased at your dealership) suffered a blowout on he highway, which was scary to me. Keith and Katelynn went out of their way to ease my mind and replace my tire and get me back on the road. They stay very busy, but they took the time to not only be professional and efficient, but to be kind. Thats how you bring back customers. Great job!

Scott Hatter and the Stivers Team did another great job servicing my F-250. The Stivers diesel techs are the best out there. Thank you!

Lawrence was was super friendly and the team was really fast! They gained a new regular today. This will be my go to place!

A while back I found a new vehicle online that only had 12 miles on it. Arrived to test drive and it took them 45 minutes to find the key. Finally after waiting I get in the car and it is dirty and had over 2000 miles on it. At this point I was only interested for the right price.The salesman and manager were extremely rude. One of the worst experiences I have ever had at a dealership and made a decision to never even consider them again.

These guys are the real deal. They got me the best price on a new truck that I could find, and even though I had a few credit issues...they got me rolling!Thanks guys

Rodney did a great job as usual in making sure things was checked out and work was completed!

No sales person even came out of the building to ask could they help us!

This place is AWESOME!!! I just stopped in to see what type of prize I had won in their fliers.... you know the ones where everyone gets the small prizes. Well 4 cars later and witnessing a lady win the 65 TV! I must say it was a God sent to be able to be a part of this event. Mr. Rodney Make it happen Williams is a very special and unique man. An Experience of a Lifetime!!!!!!! I rate this as an A++++++++++ Thats the highest rating Ive give any company that Ive reviewed!!!

We bought our truck back in April 2020. Car buying process was nice, quick and pleasant. It is one of the few dealerships that actually honored their advertised internet price. We would like to thank Sales Manager Patrick for his time and effort in making sure we receive the First Responder Credit. It is greatly appreciated and he was a pleasure to work with. Always polite and we always received a timely response.

I have been a customer to Stivers Ford twice now. Each time I have went to purchase my vehicles I have been treated with the best care and respect. The first time around, Chris Wilkins set me up with a used F-150 Ecoboost that was great on mpg and a true life saver in the end! I was in a major vehicle accident and the truck performed flawlessly in saving my life and limbs. The warranties Chris and the Stivers team set me up with has me in a perfect situation right now.This brings me to my 2nd purchase. In need of a new vehicle to commute to work in, now needing better fuel economy and plans for upgrading to a different trim on the truck, I went in to see Chris again... but he was enjoying the day off. Thats where as fate would have it, I met another, Tabor Cleberg, who was happy to assist me, getting all of the information and helping me to choose a car I originally didnt even go to look at. Considering my needs and wants, he presented me with honesty and a option and deal I couldnt refuse. The warranty I was set up with will cover me for the miles I now drive to and from work!Again, I could not be happier with the services I was provided at the dealership. I will be back in the future to select a new truck. Now Ill have a small commuter car for the work miles! Thanks Team Stivers!I Highly Recommend Stivers Ford!

Everything was excellent. I do not remember the service advisor nameShelby Parker took good care of getting my service done quickly

Scott Hatter was awesome. Appointment time was kept accurately. I was in and out within an hour.

THIS HAS BEEN A TOTAL NIGHTMARE! Dropped my car off almost 2 weeks ago for repairs. I have been given the run around since! Constantly sent to voicemails was told “it’s like brain surgery “. No loaner cars available after repeatedly being told i would get one the next day and the next day. Now “it’s your transmission and we have to figure it out”. But I’m sure they still want their payments on time for a car I’m not even driving and don’t know when it will be available according to them!

Love my new truck. The guys here helped us out with selecting one that works for us, and got me the payments I needed.Thank!

Shelby is most helpful in the service dept,she was great!!!

My sales guy name was Eddie. Eddie promised me two things.1. That the finance guy Chris was so good they would only pull my credit once. It was pulled 4 times. I specifically told both that I didnt want my credit pulled, but once.2. That he would help remove the hard inquiries once a purchase was made. Ive been following up with him on multiple of occasions, no response. Eddie directed me not to tell anyway, but after going back on his word I think its best that I leave this review.Ive purchased cars before and never seen not once during the sale process the salesman disappear. After all documents were signed myself and the finance director literally looked for Eddie who was inexistent. That immediately through a red flag for me. On a good note I did get the car at a good apr rate and price the reason Im leaving a one star.

Thank you for tracking down the car I wanted, getting all the paperwork prepared, detailing it, putting the new tires on, tinting the windows for me, and arranging for a smooth delivery and exchange. Things went smooth as silk.I truly appreciate your looking after me. The whole experience was more pleasant than anyone could expect. I am truly grateful for the way this whole transaction was handled. It was like having a personal shopper, who genuinely wanted me to have the right car and a great experience buying it. The price was excellent and the service outstanding. Thank you!

This is my first experience here with Ford and by far has been the worse. I bought a F150 off the lot that apparently had some issues that were not disclosed to me. Drove it out of town and it broke down it was towed to a Ford dealership where it still sits after 3 weeks. I was told it would be towed back. Nobody has reached out to let me know what was going on. They also didn’t disclose the truck had a new motor put in it before I made the purchaseI’m currently in a Ford Ranger which is way smaller and it’s a loaner. Nobody from management has reached out and tried to help

DO NOT BUY AN F150! I HAVE A 2017 WITH 98,000 MILES ON IT AND DO NOT TAKE IT OFF ROAD. LAST OCTOBER I HAD TO REPLACE A TRANSFER CASE AT THE TUNE OF $2,200 AND NOW IM BEING TOLD BY ANOTHER AUTO REPAIR SHOP IN TOWN THAT A BANK 2 CAM SHAFT IS OVERWORKED AND OUT OF SPEC AND I NEED TO REPLACE THE ENGINE AT A TUNE OF $9,500. PLUS THE NEW TRANSFER CASE IS GONE AGAIN. I HAD TO GO TO ANOTHER SHOP BECAUSE THE EARLIEST I COULD GET INTO STIVERS WAS JUNE 21ST AND WHEN I SPOKE TO THE SERVICE DEPARTMENT PERSONNEL AND EXPLANINED WHAT WAS HAPPENING, I WAS TOLD WELL THATS WHY WE HAVE A SERVICE DEPARMTENT! NOT WHAT ONE WANTS TO HEAR WHEN THEY ARE ABOUT TO SPEND $9,500 ON A NEW ENGINE!

Larry Scott in quick service was so nice and courteous and helped in every way he could. Really appreciate Stiver Ford Lincoln

Some customers and couple of workers in Quick Lane without mask for short time. Shy took care of me and she and her staff did a great job.

Giving this dealership a 1 star is pushing it. We drove 2 hours with 2 babies to buy a vehicle that they said was in great condition, had already been checked by car fax and they had already did a detailed check on everything. We arrived and waited 2 hours with our 2 babies for them to check our credit even though our salesman, Chris, said we were already approved and ready to do. We did still get approved but it took much longer. They said the van was still being cleaned so we waited hours to be able to see it and test drive it. We were ready to sign all the papers and they came to us and told us the vehicle breaks were not working properly and we couldn’t buy it today. So they pulled our credit and made us drive 4 hours round trip, to sell us a vehicle that wasn’t even ready to be sold and that we never even saw. It was the most unprofessional experience I have ever had. We will never go back and I encourage ythe reader to never buy a vehicle from them.

The Service dept was polite and helpful to me as I took my Explorer in for Powertrain Issues. My Service Manager Brian Crawford has kept in touch letting us know what the status is on my vehicle since January 18th the day I took it in. Very thankful we had the warranty which supplies me with a vehicle similar to mine while my car is being serviced. Stivers Ford and their Service Department has been great since we started doing business with them. Highly recommend Stivers Ford Lincoln.

The Best Experience Ever.🤗🤗🤗🤗

Accurate information. Truck was everything I expected. Quick service ..... and No Games . Friendly and great service.

Fantastic team all the way around. Lisa and Jim delivered the Escape and couldnt be more pleasant and professional. So a deal that Chris wasnt able to get because of color and trim availability more than two years ago left a lasting impression of a dealer to do work with in the future. The future is today and people remember good, honest dealerships and so Dylan, Kyle, Cade, Maurice all played a part in our daughters first vehicle purchase. Their are numerous dealers closer to us here in Niceville/Destin than Stivers, but the customer service and deal couldnt be beat.

I give this business ZERO STARS!!! DO NOT PURCHASE/DO ANY BUSINESS WITH THESE PEOPLE!!!!My husband and I came to this company in good Hopes to find something with a down payment plus a trade in to purchase a vehicle from here. On Feburary 28th we purchased a vehicle and on Match 8th it broke down on us 4 hours away from home with little to no help! Its been 2 months total since we have purchased this vehicle and we are getting the run around everytime we come in. Just the other day we went back and I saw the guy named Hunter watch us pull up to the parking spot and he goes to the back and never came back out to assist us with our problem only to be told in order to make another purchase we have to have another down payment. STAY FAR AWAY AS YOU CAN FROM THIS DEALERSHIP!

I do not usually write reviews, but this one was an unbelievably bad. I purchased a new vehicle from this stealership about a month ago.Finance and insurance utilized back-end sales tactics that I can only describe as less than transparent, less than honorable. They plant a seed in your mind that they are giving you something even better than what was originally negotiated. They deliberately make it sound as if what they give you is purely beneficial to you, then gloss over everything rapidly without clearly stating there are in fact significant changes to what was agreed on the front-end.I fell victim to this. Here is the basic synopsis. After about 6 hours, an agreement is made on the front-end for the trade and purchase. You wait a while longer then get in to sign. The first words out of their mouth are, “Great news! I got you an extended warranty and vehicle appearance coverage both, plus a lower payment.” Naturally, I am pleased by the news. Wouldn’t you be? All that and I am still paying less?! I mean WOW, where do I sign before the deal is gone. I was pretty exhausted by that point. I left my meds at home so I was a few crayons short of a box. Not to mention that I drove a long way to get there and still had the long drive home. Finance smoothly runs through all the documents. I recall the appearance coverage product document as presented to me during signing as, we put this on all of our cars. That sounded obligatory, but I was still under the impression it was included in this, ‘Special Deal’ I failed to notice several documents that clearly showed this was far from free or in any way obligatory. The same applied for the warranty. I ignorantly sign. All the while, I’m under the assumption these people are taking care of me and I can trust this person.I was a fool and it’s my own fault for not paying closer attention. The documents themselves are proof of a degree of transparency, but only a degree and not full transparency. Full transparency could be achieved by showing and stating. Show the document, state the costs, state that it is NOT mandatory to purchase, state what effect it has, do not make omissions of fact etc. Saying we put this on all of our cars. IS AN [EXPLETIVE] LIE! That is NOT transparency. You cannot verbally infer that something is requisite when the document for the product clearly states it is not.I would assert that by choosing the opening statement to sound like a customer is getting something very special, but deliberately choosing NOT to also verbally communicate the actual cost or change for that something special, or leaving it up to the customer to decipher what is spoken, what is not spoken, and what is factually different than what was agreed to during negotiations, is tantamount to deliberate deception. If you cannot sell a product with absolute and unquestionable honesty, with full transparency, without employing any form of psychological manipulation, or communicative deception, then you have no business being in business.I digress, the next day, I decide to review the sales documents. It didn’t even take a minute to see what that snake did. Oh, they gave me an extended warranty, vehicle appearance coverage, plus a lower payment. They did it by extending the term five months and hiding the costs there. Simple enough to gloss over whereby not bringing into question anything else. The warranty $2,500, the appearance coverage, another $500. I manage to extract the cancellation form from them, filled it out, and sent it back. I did not believe they would follow through with cancelling, so I faxed the damn form myself. I had not heard from either side, so I called the warranty company today. Sure enough, the finance guy never sent it according to the warranty company and could not explain where my faxed copy went. Thankfully, an alternate method of cancellation was provided by the warranty company.Just be cautious if you decide to buy from them.

DO NOT waste your time or money at this dealership. I bought a vehicle from them in August and after driving the vehicle for a few weeks, they called me and said they “sold me the wrong vehicle” and that I need to come back and fix some paperwork. They tried to pull a bait and switch on me and get me to take another vehicle that I’d never seen before and give them mine back. I refused and made them fix the paperwork for the correct vehicle. This has been an extreme headache since I’ve had to make multiple trips to the DMV and wait in line, only to have no one from Stivers help me with sending documents to the dmv so we could correct the problems that they created. It’s been an ongoing struggle for weeks now to get them to answer the phone or call me back. I can’t stress enough how TERRIBLE the customer service has been and how little I’ve been cared for. They got their money and left me to try and clear up the mess that they made. Please if you’re reading this, take your business elsewhere. You’re nothing but a number to them once they have your money.I will say that Shelby was the ONLY person I could get to assist me with anything. Unfortunately everyone else hasn’t shown the professionalism that she has.

I had several problems when I purchased a vehicle, however Manny Gonzalez was an amazing help and took care of all my issues. He kept me updated step by step. I am very appreciative for his professional and caring attitude. I didnt think I would ever buy another vehicle from them but Manny changed my mind and I would give them another chance. Patrick Haigler was also a great help.

I bought an Expedition Max and I had a great experience. TR was my Sales Rep and he was personable, professional and experienced. He helped get me a good deal and he was fast. It was probably the quickest car buying experience I’ve ever had. I will definitely go back to Stivers for my next car.

Customer service was pretty good but the certified used 2019 explorer we went to test drive would not even start, after jump the check engine light was on, and during the test drive there was some acceleration/changing gear issues. We drove almost 4 hours for this to be a bust so if you are coming from far away beware!

Shout to Shelby my service advisor who made my day!!! Full service oil change etc. is what I went for and I got much more!!! She was patient kind and understanding!!! She even helped me out with my loaner!!!! Needed it extended and she made it happen!!! You rock Shelby!!!!

One word: discrimination! Talked down to my friend then said that we owed him for his time trying to sell us a new truck that, get this, already has a recall! Next he then said he would pay us in the form of a discount if I gave him a 4 star rating. Buying 4 star ratings?!?!? YES!!!!! He then insinuated that people like my friend and I can’t and don’t drive a truck. People that are like us!!!!! Yes, discrimination still lives in Montgomery, AL, at Stivers Ford!!

I just purchased a car from Stivers Montgomery and I’m so glad I did. The staff went above and beyond to make sure I was happy with my purchase. Mr González, Mr. Robert and Mr. Clark were extremely helpful. I’m a very picky buyer, I couldn’t make my mind between 2 vehicles but they had all the patience in the world (and believe me I kept switching between the cars. I even signed for one and decided I wanted the other one) and they still gave me a great deal!Gracias! Thank you!

We drove 3 hours and was not disappointed in the truck that we bought this was the best birthday present I could ever ask for we was rushing trying to get back on the road but they where all nice and got everything done as fast as possible best service out there honestly

My husband I put in an inquiry about a Jeep. A few minutes later we were contacted by Patrick. We filled out our credit application and heard back the next day.The customer service was amazing! They stayed in touch with us til we were able to come do a test drive. We drove down and we were introduced to Alan. He was so friendly and very knowledgeable. We had a great experience from everyone we met here!! We left feeling happy and confident that we made the right purchase from the right place.

Joshua Grace is awesome !!! He went above and beyond to place me into a vehicle that accommodated my needs ! Ask for Josh !

I bought a 2020 Ford Fusion from TR Rahmani today. TR treated my wife and me with respect and great customer service. We told him what we were looking for and he went straight to work showing us the car that met our needs. Once a car was picked out TR walked us through the buying process explaing every detail. We are more than satisfied with the service he provided.

Ive had two good experiences with Stivers- so they get 2 stars today. But I tried for two weeks to buy a truck from them. Dealt with Patrick and Ashley. In fairness to Patrick, I went through two different options while I figured out exactly what I needed (though no thanks to him- I was doing all the research and study). I also worked with Ashly on a specific truck and he just couldnt be bothered to return a call or text. SO...I purchased my truck from a different dealer. And will in the future as well.

I was met by an attitude with Jeremy I keep getting the runaround for my vehicle and Im probably going to be charged enormously because I am interested in just getting my vehicle fixed.

Dameion at Stiver’s Ford was awesome! I called and explained what I was looking for and they had the vehicle I wanted pulled to the front ready to go when I got there! Super friendly, super fast and easy for my first time buying a vehicle!! Highly recommend them for all of your car buying needs! Thank you again Stiver’s!

Poor service at the quick lane instead of them working they standing around laughing

I recently had my Class A RV serviced. My service advisor was Samantha. She was very friendly and professional. She kept me updated on the status of my repairs. Once I picked up the RV, I met with the service technician and he went over the problem and the subsequent repairs. They both represented Stivers Ford Lincoln very well. I would highly recommend family and friends to this dealership.

Great service.

Quinton and LaDerrick were great salespeople to work with. They made the 3 hour drive l made, along with a great deal, worth it.

I went to Stiver’s Ford on September 3rd and met TR. I came only to look with no intention of acquiring a vehicle. But after meeting TR and his engaging and affable personality, things changed, dramatically. I bought a truck. TR made it almost as easy as going to the movies. I have never experienced vehicle purchasing so seemingly as TR made it. He’s the man.

TR gave us wonderful service. He listened and answered every question and helped us find the prefect truck at a GREAT price! Thanks for making it an easy non stressful Purchase.

Great place to get a vehicle from. They will work with you in any way possible. Special thanks to Cade and his entire team at Stivers

I drove 160 miles one way only to get there and not only was the car absolutely filthy but the out the door price changed by more than $1500. They claimed it was a misquote, that they quoted me with incentives that I didnt qualify for when I specifically told them I didnt qualify for them and I had the quote showing the incentives were not on there. Plus they ran my credit before we even made a deal. The price on the way site changed right after I left the dealership. The sales manager followed me out to my car and said he would get to the bottom of all this and on course never heard anything from him either. Sounds like they will do what it takes to get you down there and then change the deal on you thinking you will take it. I would stay clear.

I bought two vehicles from Stivers Ford this year. Both were positive experiences as the salesmen worked fair deals on the vehicles and were helpful, responsive and friendly. No pressure was ever put on me to purchase.

I made an appointment to get my oil changed at 10am. I got there 30 minutes early and still had to wait almost 2 hours for a simple.oil change. What a waste of time...

Working with Stivers Ford was a real pleasure. They gave me a solid deal on my truck, brought it over to Atlanta and went through all the bells & whistles. A very seamless transaction...thanks Eddie, Manny & MG!!

Prices are good at first glance, but if you dont pay close attention their finance department will find every way possible to take advantage of you. Triple check the paperwork!

I purchased my vehicle from Stivers Ford yesterday and the salesman TR was a pleasure to work with. He is attentive, personable, and professional. He met all my needs and exceeded my expectations with the car buying experience. I let him know I was pushed for time so he made the whole process quick and easy. I highly recommend purchasing from Stivers Ford and using the salesman TR.

Great experience with the purchase of our new Mustang. Cant say enough about our sales agent understanding or needs and purches.