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OROA - Eichholtz Furniture
175 SW 7th St STE 1704, Miami, FL 33130, United States
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OROA - Eichholtz Furniture
Comments
Le
Review №1

Extremely happy with the purchases I have made. They all look beautiful in my rooms.

Li
Review №2

Amazing pieces, great prices and wonderful customer service. Super happy with my furniture and lamps. Thanks for the support and help.

ca
Review №3

Love the ease of working with Macarena. She has a great sense of style and is always eager to help put pieces together to maximize the look I am going for. Definitely my favorite store for unique and chic decor and furniture.

Mo
Review №4

Beautiful furniture and great customer service

Ha
Review №5

I purchased an Eichholtz Goldoni chair from OROA in November 2019. It took over two months to get it delivered to my home in DC from the Netherlands, but eventually it arrived. Much to my dismay, after less than two years of limited use, one of the chair arms broke while I was getting up from a seated position. I am a normal sized adult man, so its not like I put enormous weight on it. Clearly, the materials or construction (or both) were defective. I have never had a chair arm break like this in my entire 65 years of life.I contacted OROA and requested a replacement. They said that since the chair had been purchased more than 1 year ago, they couldnt guarantee a replacement, but would check with the factory. I sent them a short video clip showing the wobbly broken arm and a pic of the full chair. When I followed up with their support team a few days later, they forwarded an insulting message from someone at the factory who not only denied my request for a replacement, but accused me of sitting on the arm, causing it to break. I wrote back and assured them that the chair was used properly and that no one ever sat on the arm. Since they had denied my request for a replacement, I asked for a full refund.I was astonished at their response. They told me that company policy does not allow for a refund for a purchase made over 1 year ago. They then asked whether I wanted to buy a new similar chair from them since it was on sale. I couldnt believe that someone would insult my intelligence that way and suggest that I should buy another piece of furniture from a company that wouldnt even acknowledge that the prior piece was defective.After this experience, I will never buy Eichholtz furniture, or anything else, from OROA. Contrary to my prior belief, Eichholtz is not quality furniture. In my opinion, it is not deserving of the reputation that it is a good brand.Beware of OROA. It is a poorly run company that is peddling poorly constructed furniture.

G
Review №6

Thank you team for all the help and gorgeous furniture. I had a great pleasure of dealing with all of you. From designers to the logistics people. Well trained and experienced! Not forgot to mention the pieces that arrive at my house. I get a lot of friends making me compliments about the chairs and lamps, so I will send them to your store. Once my APT in New York is almost ready, I will come back for sure.

Li
Review №7

I ordered furniture from Dutch Furniture and I had a great experience. The customer service was very helpful and answered all of my questions. I would recommend! 10/10

Je
Review №8

A brand with multiple high-end products and a great design, I am delighted with the service provided by the OROA team for the design of my architects house! Fast delivery and quick response to my needs

Li
Review №9

I loved working with OROA! They were super helpful. They helped find dining chairs that would match with my dining table. They kept me updated on my items and the shipment time. I would recommended ordering furniture from them. I will be purchasing more products in the future!

Be
Review №10

I had a great experience with my sales person. Happy customer!

Ka
Review №11

I am very very pleased with all the beautiful furniture I have in my home. I got great design help and I am glad everything went well and smooth. Vielen dank fur alles!!! LG, Karen

Mo
Review №12

Great furniture store!! Excellent customer service and great designs available. Will purchase again!

lu
Review №13

I received my coffee table right away, but had to wait some weeks for my chairs and rug. They told me they had to order it in Europe, so it took a bit longer, but I am super happy with the products. I can recommend oroa to everyone who is seeking for some beautiful products and also they advise you with the interior design part. I did not had to pay extra for that, so thats a nice customer service.

Li
Review №14

Coucou Oroa team, merci for the beautiful installation in my new home. I like the brand already for many years, but never had a piece in my space. I am happy you have a store in the US, I will stop by your showroom soon again.

Ho
Review №15

As an Interior Designer I Love working with the Oroa family! No. 1 in my book for quality and service.

Ma
Review №16

Very good alternative to the other boring furniture stores in Miami, great pricing and fast delivery. I can only recommend!

Yu
Review №17

I had a great experience with OROA! I needed an interior designer and Liane helped me out. She was great!! She was very detailed and gave me plenty of options. Customer service is terrific and all of my pieces arrived on time. They were very good about keeping me updated on my items every step of the way. Thank you!!!

Je
Review №18

DO NOT SHOP HERE. YOUR ORDER WILL TAKE OVER 4 MONTHS TO ARRIVE WITH ZERO UPDATES. IF YOU WANT TO RETURN, THEY WILL NOT HELP WHAT SO EVER. THIS COMPANY IS LITERALLY REFUSING MY RETURN, ABSOLUTELY BY FAR THE MOST DIFFICULT AND UNPROFESSIONAL COMPANY IVE EVER WORKED WITH. I FEEL COMPLETELY SCAMMED.

B
Review №19

I recently ordered the Eichholtz De Soto coffee table set and it looks stunning! Its so well made, a quality product. Customer service throughout the order and shipping process was fast and accurate. I cant wait to order again.

De
Review №20

I did not had that high expectations of ordering furniture online. I’m pretty skeptical 🤨 But i am happy i did. So many beautiful designs I didn’t know what to choose. My coral gables home is starting to come together. Great staff!!!

Be
Review №21

Horrible store! They charged my credit card, they never shipped my item and despite truing to contact them many times they refused to respond to me. I had to dispute their charge on my credit card and file complaints with the Florida Attorney General and Better Business Bureau.The response Oroa made to my review is meaningless. I would have waited for my order had hey told me that there was a problem with my order or that it was back ordered but they never communicated with me. They never even told me why they sent me FedEx tracking and then canceled the shipment. They never responded to me at all. How hard would it have been for them to send me an email with an order update? I would have even done business with them again had they apologized for their lack of communication but no they do not value customers.Read the reviews on Yelp and BBB, there are other people unhappy with this store.

Mi
Review №22

I really like this store. they have great furniture and accessories. talented interior designers and a great customer service. thank you very much for helping me to furnish and decorate my new apartment.

Jo
Review №23

I would highly recommend Oroa. We were looking to furnish our new house with new furniture. Roman and his staff were very helpful and made the experience very enjoyable. Their expertise was great and they helped us make our decisions. They really provide a great customer experience!! The furniture is awesome too and very high quality.

Ma
Review №24

Impeccable service, Roman and Gaby have excellent skills and taste to design and think outside the box, my clients love working with them! Fast service, always on time, super professional! Highly recommend them! 5 Stars!

Is
Review №25

Ive been looking for a chandelier for my bedroom for quite some time now and I stumbled across their website. I was immediately drawn in and fell in love with their products. They had so many different style chandeliers it was hard to pick one but I found the perfect one. My order arrived quickly and I couldnt be happier with my new product.

Na
Review №26

Second time I’m purchasing from this store and I have to say that I absolutely love their furniture and accessories. The sales person was so friendly and easy to get along with. They also processed my orders immediately and delivered them on time as promised.

El
Review №27

Great style very unique! Good prices and the showroom is beautiful. Great service and will come again!

Ma
Review №28

Ordered two black and gold lounge chairs, love them! Great quality and design. Thanks Liane

Sa
Review №29

We just ordered a few items for our new office in LA Cali,. It was super easy and it only took 6 days to receive them in Perfect condition. My boss was very pleased with the high quality of each items. We will reorder again for the future offices.Thank you Oroa!

Lu
Review №30

Faster and better than Eichholtz, great service from Macarena! Thanks

Mo
Review №31

I recently purchased a console and 2 side tables from Oroa for my Brickell apartment. From start to finish my purchase with them was impeccable. With white glove delivery and all, within 2 days I received all my items intact. The style and quality of my new furniture is timeless and elegant. It works perfectly. I cant wait to entertain guests at home. Ill continue to purchase from them guaranteed.

Mi
Review №32

Stylish

Information
32 Photos
32 Comments
4.5 Rating
  • Address:175 SW 7th St STE 1704, Miami, FL 33130, United States
  • Site:http://oroa.com/
  • Phone:+1 844-844-6762
Categories
  • Furniture store
  • Bedroom furniture store
  • Gift shop
  • Home goods store
  • Lighting store
Service options
  • Same-day delivery:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Assembly service:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
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