I purchased a mattress from Mattress Firm last year on Black Friday and not only was it a great deal, it is also an excellent mattress and - my favorite part - it was a stress-free purchase. So, this year, also on Black Friday, I gifted my parents a new mattress as well. The purchase was also seamless. Cecilia was absolutely amazing. She was kind, knowledgeable, and PATIENT with my two treasures who weren’t sure how to pick out a mattress or what to look for.They delivered the new mattress on time, took away the old one, and installed everything without my parents having to move a finger. They’re happy, I’m happy. The mattress I bought is amazing, my mom’s spinal issues have significantly reduced since this purchase, and knowing she feels better is about the only thing I need to be happy. Thank you Cecilia for making this possible!!!

Phenomenal service from Albert. Knowledgeable not only in his product but also in understanding sleep and what we need to get good rest. Very hard to find great service that really cares to help people. I highly recommend this store and Albert for anyone looking for a mattress, pillows or even just some good advice about sleep. Thank you for the awesome service

They have amazing quality mattresses! My husband and I saw several stores, and they had the most options and price ranges. Cecilia - the employee that works there - was AMAZING! She really helped us out and it was great working with her. So for anyone that goes, always ask for Cecilia - you won’t regret it.

Cecilia was very friendly and attentive. She helped my mother choose the perfect bed for her needs and comfort. She’s knowledgeable about the product and takes the time to listen and educate the customer.Thank you Cecilia for all of your help and kindness.

The service was excellent, Cecilia the sales person was very professional and prompt toUnderstand our criteria, the type of mattress weWere looking for. Prompt service, 5 star rating.

Cecilia was extremely helpful and knowledgeable. My experience there was very pleasant and I will definitely continue to buy there and recommend others. Thank you Cecilia!!!

Had a wonderful experience buying at mattress firm. Cecilia did an amazing job! Thanks!

Cecilia Ferrara made everything easy for me. She was very inviting and friendly, knowledgeable and accommodating. I am very happy with my choices and I will be back again.

Great Service, Cecilia was excellent and helped us out in getting everything that we needed by the time we needed it. Will definitely continue to use Mattress Firm.

Alberto is incredible and the main reason why I choose Mattress Firm. The store has great mattress options and he teaches you about each mattress. He is patient and gives you an opportunity to choose the best mattress for you. Thank you Alberto.

Horrible customer serviceAlbert was very nice the day of the sale (of course) we asked for an open box mattress and he scheduled everything for delivery. Long story short, we received a mattress with a hole and lint all over it and scratches. We tried 3 times to get a better conditioned mattress with Albert and we kept getting the SAME mattress delivered. Even after him promising it was a different one. We got tired of being played so we asked for a refund. Throughout this whole thing, Albert was very rude after the first day. He said he never promised an open box that was new. He said EVERYTHING they sell cheaper is because it is used. This is something they never explained the first day, which would have made all the difference. He always felt the need to argue everything I said and none of the conversations with him were pleasant. When I called back for the refund, he first said that he could receive the sheets that we had bought if they werent used. And towards the end of the conversation he said he wasnt going to accept. Once I mentioned I was going to record the call, he didnt want to keep talking, he asked me not to record. At the end, he said he will receive the sheets so we will definitely be going this weekend to return the sheets and get our money back for the mattress. I might have been a little extra for wanting to record the call, but this guy really doesnt know how to give good customer service and work things out with his customer. The client is NOT always right, but there is no need to be rude. Conversations can be had where both parties can agree on something without pissing the other one off. I will be taking off my nice review the day of the sale (which of course they so kindly asked for when we purchased)

Great customer experience being helped in store by Cecilia. Extremely knowledgeable of the product, it’s features and everything in between.

Cecilia was of such great help! Can’t wait to get my mattress & have a good night sleep!

Efrain was wonderful at giving me the best pricing and the best mattress! He was so sweet and helpful i will definitely be back!

The best service and the best matters in town thanks to Efrain and Jonny for their excellent customer service 100% recommended

My mom was in need of a new mattress and Albert from mattress firm was a great help! She tried every mattress in the store and Albert was patient and explained everything in detail, he made sure to suggest something that would fulfill her needs! It was a smooth and fast transaction. Great customer service.

Thank you mattress for having a wonderful sales person her name Cecilia Ferrara wonderful person And ones again Thank You .

Bought a mattress at this place. Basically fell apart very quickly. The springs actually came up through the mattress and made holes after very little wear. This could be harmful.

My experience is buying a mattress at this store was amazing. Cecilia was extremely courteous, kind, patient and very thorough, definitely recommend this store! Thank you Cecilia!!

Rafael, was excellent in details, as well as patient.

I walked in on a Tuesday afternoon, store to myself. Alberto was incredibly professional, knowledgeable, and showed me all mattresses in a nice and easy logical flow to make me understand the inter workings hidden in each. His competency led me to choose to buy with their store, and not search anywhere else! Thanks Alberto and MF for being awesome!

Fantastic experience at this matress firm location. The service provided by Cecilia was simply wonderful in every way. Highly recommended.

Great costumer service from Cecilia. The store was clean we felt safe and we walk out with our dream mattress at a great deal

Went into Mattress Firm looking for an adjustable bed. I was greeted by Cecilia, who was very knowledgeable and respectful. She patiently answered all of my questions and demonstrated all of the options. I was very pleased with my shopping experience. I would highly recommended this place.

Albert was very knowledgeable and patient! He answered every question I had and made my purchase very quick and easy!

Came in for The Labor Day promotions and was not disappointed. Was able to leave with a new amazing mattress, adjustable base, and sheets. New stuff for a better year! Gladys was absolutely amazing and was able to get me everything I needed within my budget. 💕

Shopping in this location was a pleasure and Cecilia made our shopping experience personalized and extremely enjoyable! I would recommend this location and Cecilia 100%

Perfect place to find your mattress. Great customer service, fast, friendly, efficient. Also the clerk showed excellent knowledge of their products.

We were assisted by Mr. Efrain Gonzalez. He was transparent, informative and very professional. Stress-free, no pressure atmosphere. I totally recommend this location and Mr. Gonzalez.

I love the mattress price the store super clean the person in charge help me a lot good customer services Alberto Romero have excellent customer services and very helpful thanks you

Very helpful sales experience - willing to show options within a budgeted range and quick delivery.

Great place!!! Alberto gave us an excellent service and explained us everything about the mattress we bought.

The sales associates were very professional and helpful.

It was my first time in a mattress store and they exceeded my expectations, they were very attentive in helping me choose a mattress and a very fast and quality service. Especially Alberto and Rafael were very kind, Merry Christmas and come here!

Had a great experience. I took a long time deciding on what mattress was best for me and they had a lot of patience and helped me choose and finance me. And did I tell you my mattress gets delivered next day !!

First time buying a mattress and I did not leave disappointed! William was very helpful and provided us with wonderful customer service. He answered every question we had and was very helpful! Will definitely be recommending friends and family to this location! Thank you William!

Johnny did a wonderful job

My husband and I had the best experience at this store, thanks to Natalia. She was very knowledgeable about her beds and the health benefits you can get from just getting the right mattress for your body.Even when there were moments that we just felt we didnt want to buy, Natalia showed us every reason why we should.She was honest and never tried to promise on nothing she couldnt deliver on and that was a plus for us to commit to her.I would recommend anyone to purchase from Mattress Firm.

Great attention, exceptional quality of product

Great experience! Stopped in on a whim passing by just to look, and wound up buying a mattress. Sales associate was very helpful-patient and informative. Happy customer, highly recommend!

We were in search of a mattress and decided to stop at a Mattress Firm to see what they had and were greeted by a very friendly and helpful Sleep Expert (William Cordero). We left very satisfied and content with our purchase. Will recommend him to anyone.

I will start by saying that this was my first time going to Mattress Firm. Almost as soon as I walked in I was kindly greeted by the manager of the the store. I went in pretty much knowing what I was looking for but still had an open mind. Mr. Alberto Romero was very knowledgeable and showed me several mattresses comparable to the one I was looking to purchase. He was able show me subtle differences between these mattresses that for me where very key in the deciding process. Ultimately I decided on a queen size Purple 3. Alberto was a great help and made the whole process much easier and quicker than I thought it would be. Thank you Mattress Firm and thank you Alberto!

I came in to the store to look around. I did not have any plans to buy a bed, and I made it clear to my saleswoman Gladys. She maintained her professionalism and upbeat positive attitude. I asked so many questions that I was ready for her to be rude. All my questions where answered very friendly, I kept repeating myself that I was just looking, and she did not change. She was so helpful in all aspect of my visit that I ended buying a mattress close to $1000. Gladys’s upbeat positive attitude made everything so easy.

Amazing serviceAnd knowledgeable sales persons. Thank you

Cecilia was extremely helpful in helping us find our mattress. Excellent customer service!

Mattress Firm Flagler & 82 Miami, Gladys the Sales Rep., the best of the best. Knowledgeable, professional, representing her Company with a 200% of quality. Kudos for her!..and for Mattress Firm for having her!

5 stars? No way, its 10 stars. Since I am deaf meet the most friendly and patience customer rep. See William Cordero and you won’t regret their awesome deal. Refer from friend and now I suggest my entire family and friend to buy here.

William was great. Great experience not pushy. If I ever need to buy a bed again I will be call William.

Good service! The agent was knowledgeable and professional. I am glad to use your services, I definitely will comeback.

This star is because I can’t leave 0, worst customer service ever, do not accept anything for free because if you don’t want your mattress and need to return it because you can slept well they will charged you for that too and wont let you return it. They charge a restocking fee a return fee plus 20% of the total of the item and anything that was giving to you so call as a gift. Customer service if you reach out to them they wont assist you because if you buy at a showroom they dont have access to your order explain how MATTRESS FIRM DOES NOT HAVE A CUSTOMER SERVICE WHO RESPONSE TO CUSTOMERS WHO PURCHASES AT THIER LOCAL SHOWROOM.!!!!!! What company so big dont offer a customer service don’t waste your time reaching out to them because they will send you to the local showroom where you purchased the mattress

Please just ask Gladys! Such a sweetheart and so helpful. She helped us get a higher rate on our financing as well! Alberto was also so great! Everyone was so helpful! We paid for the mattress and the next day received it! Great experience!

Amazing help by Jorge and Gladys! Good an amazing deal and our king size bed is super comfy! Will definitely recommend :)

Had a great experience very well treated and fast service will sure go back!

Great customer service! I recently purchased a mattress online but I had to returned it. I went to the store and met Gladys Riera. She helped me in selecting the mattress that was best for me. Super nice and professional! Highly recommended. If you go there ask for Gladys she is the best!

Gladys Riera saved me HUNDREDS. Great service, helpful and a sharp sales woman. She went out of her way and saved me nearly one thousand dollars and i still walked out the door with exactly what i wanted no compromises were made. I am 100% satisfied with my purchase.

The lady who helped us, Gladys was exceptional. I had been tothe store two days in a row a little indecisive and she met our needs quickly. She was excellent!

The salesman was extremely knowledgeable and took his time to explain each mattress.

Awesome Sale Associate Rep! Very friendly, patience, and good communication with us for the right mattress. Highly recommended to my family and friends to refer my friend William Cordero!!

More like 100 Stars!!!! Literally just walked out of Mattress Firm the most happiest woman alive. Alberto Ramon was above and beyond with his service. I felt zero pressure and shopping for my new mattress was extremely comfortable. I purchased the Purple level 4 mattress. Best decision I ever made! Alberto has tons on knowledge and was very professional and patient. He listened/understood well to my needs and made sure I walked out feeling positive with my purchase. I highly recommend getting your next mattress there with Alberto!

Awesome sale associate! Very friendly, patience and good communication with us to pick the right mattress! Thank you! Very recommend to refer to my family and friends!!

Excellent customer service provided by Cecilia, very clear information.

Great experience delivered on time & even had my beds bed frame put together by the deliver guy very polite & helpful I definitely recommend this shop

Highly recommend! Albert was a great help and very knowledgeable, very comfortable with the entire buying experience!

Great experience overall. We are really happy with our new mattress. Thanks to Efrain for the good attention.

The product arrived broken

Gladys was a Great help really patient with my two old parents 🙄. great customer service and very resourceful.

Albert & Gust were absolutely phenomenal with helping us find the perfect mattress to met all of our needs. These men provided a great environment Which made us very comfortable with making a purchased with them. With two other competitors right across the way we wouldn’t suggest going anywhere but Mattress Firm! A big Thank you again fellas!!!!

I had a wonderful experience!! The salesperson, Gladys Riera was very knowledgeable about the different mattresses. She helped me very much on making the perfect choice!! I’m Super happy with the mattress I bought.

Today we had a wonderful experience while buying our mattresses our sales rep Gladys and Alberto were beyond magnificent our experience was smooth easy fast and overall customer service provided was top of the line, thank you so much for your help and services!!! We are very happy!!!

My husband and I took a random trip to mattress firm due to our current mattress having MOLD! We arrived and immediately, Agustin greeted us. He was with a client, but in between handling that clients business, Agustin walked up to us to introduce himself and assure us that he will be with us shortly. He was very honest and informative in what mattress will benefit both my husbands and my needs. He was friendly and the three of us had great conversation which definitely shows what kind of customer service skills this man has. We left with a very satisfied purchase and we 100% recommend this location and salesman. Happy mattress hunting!

Good deals. Good customer service and great discounts. You dont need to go any other store. Come here and get what you need.

Albert was a pleasure to work with. He made the buying process quick and effortless. He listened to what we had to say and didn’t try to sell us on something we didn’t want. Overall, a great guy who seems to be genuinely concerned with your needs! If I could I would give him 10 stars!

Amazing customer service, Alberto R. Made explained everything to us perfectly and made the whole process really quick and easy

Gladys was great and provided us amazing service. Brought a temper pedic mattress and she gave us a great deal.

The service was impeccable!!! The knowledge of the product was extremely helpful and comforting. We walked out satisfied with our purchase with absolutely no pressure about what mattress we wanted to purchase. Special thanks to Alberto Romero for helping us with this adventure.

Great Experience!! Glady is the sales person who helped me out to choose the mattress that best fit my needs, she did an amazing job with great customer service!!

I was looking some information for a new mattress and I had the best experience at this store, thanks to Gladys ! She was very Kind and knowledgeable about all my questions ! Definitely I‘ll come back for my new mattress !

Great service. Great discounts!

Gladys was an absolute joy. She is very charming, knowledgeable, helpful, and straight to the point. She made mattress shopping enjoyable and withing my price range. I would definitely buy from her again.

Amazing service; very detailed information, helped us pick the perfect bed . Highly recommended

Excellent customer service... Great price.. Alberto is awesome. Thank you.

The real deal Best Brands at the Best Prices !

All personal of the store is wonderful. Thanks miss Gladys for your advisory. I hope to come back soon for other products

I had the best experience purchasing two mattresses from Mattress Firm. The salesperson, William Cordero, was extremely knowledgeable. I had a million questions, and he knew all the answers. I will never purchase from anywhere else.

Called the store for info and Agustin gave me great customer service. Made my way to the store and he was able to help me with I was looking for. He was very attentive and made my mattress buying experience a great one. I will definitely be recommending this specific Mattress Firm because of his great customer service. 8184 W. Flagler. Miami FL

Sleepy time.!!

My husband came in looking for something affordable just to get through a few more years. But William Cordero knew exactly what we wanted and up sold us a Tempur pedic and we are extremely happy and cannot wait to get our new mattress! Needless to say he is a great salesman! Thank you William 🙏🏻

Omg gladys Riera the best seller in the world 😍😍😍.

Cecilia and Agustín were so kind to me! As soon as I entered the store, Cecilia made sure to find out my needs and preferences, and matched them perfectly. She was honest, knowledgeable, and respectful - she gave me more than enough space and time to consider my options and make the right choice. Both her and Agustin presented factors that I needed to consider when choosing my mattress that I hadnt thought about, but they still gave me space to choose for myself what was comfortable and budget friendly. Super satisfied with my purchase!

Amazing staff, Gladys was super helpful and explained everything clearly. She was patient and never rushed us to make a decision. It was the easiest shopping Ive ever done

I went in to buy a very well-needed mattress and had the best customer experience while I was there. Agustin was very knowledgeable and very attentive to the customer’s needs. He took time to listen to me and show me various mattresses until I found the one I needed. Highly recommend this location!

We had a great experience at this mattress firm and with Albert the salesperson.

Left super happy with the mattress that I wanted. They Exceeded in every way possible to help me get exactly what I wanted with the best offer possible. Super recommend.

Excellent and great customer Service.. 100% recommended.

I went to the store to get a new mattress and Gladys was very helpful she showed me the different types that they had, she made some recommendations and I after trying some of them I found the perfect one for me. She was very kind. I highly recommend this location if you’re buying a new mattress for your bed.

Albert atended us and he was so nice and very informative. Bilingual and made shopping for a mattress super fast and easy.

This is a real nice and great place to do mattress shopping I was there with my wife and both the manger and assistant manger were very nice and super helpful and knowledgeable. The color system also made it fast and easy to shop, we are super happy with our mattress set and we were given an excellent deal. We really recommend this place.

They are the best, shoutout to Jose and Jonny.

Went today with my mom for a new mattress for her and we were greeted promptly by Agustin he gave us some time to browse and then came over to us. He was extremely knowledgeable and wasnt trying to push an expensive mattress on us which I appreciate because usually when you go shopping for a large purchase such as a mattress or furniture they always try to push something ridiculously expensive. He showed us several different options and my mom is very happy with her purchase!

The service provided was excellent. Very knowledgeable and friendly staff helped us find the right bed for us that is an everyday joy to sleep on.