Kris and the whole gang in the service department are amazing. They are always spot on with diagnosis and repair if needed. They go overboard to make sure you are kept up to date with every procedure being performed on you vehicle. If they dont have the answer, they will find it for you. Their sales department is equally as great! Highly recommend Neil Huffman Acura at Oxmoor!

My car went in for an oil change and tire rotation. The car was returned with an airbag sensor light on. The light was not on when the tech took the car for the oil change. Mysteriously, the car suddenly needed a $1500 repair after the oil change. The service manager claimed this was simply a “coincidence.” You decide what happened. A coincidence or a shady car dealer?

Nice folks but had an appointment for service. when we got there she said it didnt matter and there was a 2 hour wait. Not her fault but......

They have excellent customer service and they are very timely. I pulled in to get an oil change and Aleena was right there with a smile and very great customer service . Everyone said hello as I walked in. I thought I would be there for a while but they changed my oil, rotated my tires and washed my car in 20 minutes. Great job guys!

Eric is very knowledgeable and keeps you well informed on their findings. He is excellent to work with. I highly recommend him for all service needs.

Very pleasant customer service experience. Work was scheduled and performed timely and accurately. Service professionals were courteous, polite and informative.

Cynthia, the Service Advisor kept me informed on the status of my vehicle and provided detailed explanation involving the condition of the transfer case and made the appropriate recommendations. She was very friendly and knowledgeable. I will not hesitate to take any of our cars for service at Neil Huffman Acura at Oxmoor.

Though I did not have an appointment for regular maintenance, I was greeted promptly, told when the vehicle would be ready and shown where to wait and refresh. The car was ready when (before) promised and all work was explained. Great place to do business.

My experience at Oxmoor Acura service was great. My customer service manager did a great job of keeping me informed and my service was completed quickly and with very high quality. I would definitely recommend to anyone for their car service.

Everyone is amazing, and positivity. They do good work and take care of all vehicle needs. This is my go to place whenever I need vehicle maintenance. Everyone should definitely go check them out.

I have had absolutely great service here from buying my car from Michael. Aleena from the service department was great. She walked me through everything and was spot on how long it would take. Great people and place.

I just moved to the area and have always taken my 2013 Acura TL to Acura service centers and have never been to this one until now. My car was due for its 100K service(a big one). Cynthia was very helpful and got me into a nice loaner car. They did great work. I was very pleased!

The young lady that attended me at the service area was on point and very knowledgeable. She took care of me and my car. She is a true gem!

I highly recommend Neil Huffman Acura!! Their customer service is amazing. And the staff literally go above and beyond for their customers!! I cant say enough good things! :)

My third time going to the dealer for service and I have never had a bad experience

This was my first visit to Acura since purchasing my car, and it was top notch. Aleena was my Service Advisor and she was Amazing. I appreciated her patience and willingness to explain all the details pertaining to the work my car would need today and in the future. Thanks again for your Expertise!

I LOVE this place! They are SO Wonderful, generous, kind, and understanding. The most HONEST car place I have EVER been to!

Awesome service department. Had the 100,000 mile service on my Honda Accord. D’Andrea the service advisor was awesome. Spencer the service tech completed this major service lawlessly.And they beat the local Honda dealer prices too

I love this dealership. Cynthia Stotsky is very professional and helpful.

Aleena is very thorough, courteous, and professional. Very conscious about communicating service.

Service was good, however, there were minuses. After the service, they turned my headlights to the OFF position. They should have a checklist to make sure they set the position to the preference of the owner. Not doing so can be a hazard, especially for owners like me who always keep the headlights on auto. We tend not to always notice when our headlights are off. They also filled the tires higher than the recommended amount listed on the vehicle. Other than that I think service was good. They were friendly and efficient!

I always feel like I am their most important customer. They take care of every detail. They always advise me of any issues or items that need attention. Very professional care given to my entire visit. My car is returned to me spotless. Complete care they give.

Dei in the Service department was helpful and friendly. The Service Technicians/mechanics were efficient. Great experience !

There is a recall/replacement for the fuel pump system on my car. Dee was wonderful. SHE called ME to schedule this work to be done. I also had an oil change while they had my car. Her communications, knowledge and smile throughout the progress was supurb! All was done in the timeframe promised.THANK YOU DEE.

Prices are a little high in the service department, but the service and quality of work match it. You get what you pay for. Cynthia is the service expert you want to ask for when you go. Always friendly and helpful every time I have to bring my car into the shop. Goes the extra mile to make sure I am always happy with my service.

Not like other dealership service centers, they provide top notch customer service. They keep you informed of your vehicle’s status and get you out the door in a reasonable amount of time.

The gentleman who assisted me was very proficient and nice. The process was easy and they called me when vehicle was ready. He offered to bring it around to me.

D’andrea was fantastic and I honestly have to say she stood out among all the others who have ever assisted me at a car dealer.

Summarize what I met on my new 2021 RDX, tried to touch base with them and there is no respone:1. When I first came to the dealership, no one came over and introduce the car. Very weird and no one care about your business.2. It is been almost 4 weeks and I didnt hear back any of the information on the tag. Not sure what is wrong and have been told to wait, if the temp tag is expired and will send another to me.3. It was a season floor mat in the car, It was gone when I picked up the car. I can not find it after I got home and my wife complains about my carelessness.4. Air conditioning does not provide the cold air as my CRV.5. Every time I start from Reverse, I heard the BANG when I release the brake. Or you need to deep press the brake.6. When playing the music and starting the navigation simultaneously but in different volumes, the navigation volume will sometimes increase volume suddenly. Will scare you and cause a heart attack.7.It happened last week, when I met a traffic light yesterday, the car was in idle mode and the engine shut off. When the light turned green, I released the brake and I cant move. After a while of checking, it was very weird that the gear shifted from D to P.That is the worst experience for Acura, Try to schedule a service.

Very friendly personnel. I was greeted with a smile and educated every step of the way. A clean, hospitable waiting area provided. A fine, efficient operation at Neal Huffman Acura!!

Great and efficient service. Aleena Dicken was my service advisor today. She is courteous and knowledgeable. A credit to the dealership.

We could not be more pleased with this service department!! Alex has been such a great help to us!!Thank you for a job well done 👍

Ms. Ferrell did an awesome job. Kept me updated through the entire process. Great customer service.

Eric Very help and energetic service agent

Very pleasant experience. Oil change/tire rotation and complimentary car wash in less than an hour. Outstanding customer service!

Took MDX in to replace transfer assembly fluid. No appointment needed (weekday), no wait, and service was completed on time. Everyone followed social distancing protocols including in the waiting room. Very pleased with the service this time. The cost for this service was less than I was quoted at a non-dealer auto service facility (because they have to get the fluid from the dealer at an up-charge).Many of my experiences with this service facility in the past have been negative, but this one was excellent.

Had my car in for service a few weeks prior and spent $2000 on repairs and afterwards my car developed a vibration. Took it back to analyze the situation. I was told it now needed struts and new tires, an additional $3,000. Then I was told the parts would need to be “after market “ because they couldn’t my get Acura struts but they touted a $700 savings over the original price. My Acura only has 46,000 miles on it. The Neil Huffman dealer had my car almost two weeks and after the first week we asked for a loaner. If I had been told on the first visit that my total was almost $5,000 I would have traded the car and not fixed it. Then after picking up my car I found that two people had driven it to Red lobster and left their trash in my side door pocket. Not cool!

The customer service was excellent. I felt welcomed, my questions were answered, and they service was prompt.

On Interstate 65, 80 miles south of Louisville, I ran over a timber 6x6x3 that bent the driver side rims and caused the tires to go flat. I called the dealer and the parts department associate was able to order 2 new wheels and have them delivered the next day.In the service department, Alex was able to work the repair into the schedule and get me out the door after the wheels were delivered. Also, worked with my insurance company to get the required paperwork and video evidence to them the same day. The insurance company was then able to process a claim check the next day.Great job by this dealer and staff!

They were able to fit me in and promptly check out my vehicle. The service tech was very friendly and helpful.

I bought my car from another Acura dealer and I wish many times Id bought it at this location. Their service department is second to none and they get it fixed right the first time.

Excellent experience, thanks to Aleena at the Service desk!

I wish I could recommend this service department but after using them for several years I simply cant. At this price service should be better. The service always takes longer than they say it will and for more money. One time they actually broke something they claimed was already damaged. I had to take it to Lexus for the actual repair. Most of the people are very kind but a couple have attitude problems. Ill be taking my cars to another place in the future.

Very friendly and prompt service!

Everyone was very nice and welcoming, my person D’Andrea was friendly and professional. Great place for service and care!

I had been traveling from California to Kentucky and my cruise control had stopped working. I searched for an Acura Dealership and found Huffman Acura in Louisville, Ky. From the beginning to pick up Alex and team were so accommodating and professional. I sincerely appreciate them and the inspection of my car for my long journey back to California. I would highly recommend them to all in the area.Lana

Everyone.....from the call, to the service desk to the service technicians, have always been friendly and professional. Theyve always explained any service Ive had done and there have never been any issues. Neil Huffman is a great dealership!

I had a very pleasant experience with timely service, issued by competent, polite professionals.

Service was great. I do appreciate the the car wash I received as part of the service contract. I also appreciate the service I received when my battery died & they towed my car in from miles away. That is service at it’s best.

Always an awesome experience. Eric is usually the first point of contact from A customer service standpoint point. He always has a cheerful disposition and is known for making Acura customers feel at home. Thanks to the whole Acura Team!!!

Very professional staff, very clean facilities, and they always get us in and out in a timely manner. Great overall experience! Would recommend to any Acura owner.

Everyone there was great. Ms Ferrell kept me informed the entire time and was great to work with.

Great job in and out.

Service was great and timely! Very friendly staff and comfortable place to wait...with free snacks and drinks! I’m sold!!!

Completed in great time! Super friendly and upfront!

I have been using Acura at Oxmore for years. They continue to be professional and provide a great service to Acura owner. I have yet to want to take my car to anyone else.

Always excellent customer service when I go they always get the job done right with no doubt in my mind. Thank you

They were amazing as always. Waiting on me when I arrived with a loaner and then had my car waiting for me when they were done. They are the best !

Very courteous, knowledgeable, and prompt.

I have a new vehicle and Acura called me to check if I was ready for an oil change, which I was. They scheduled my appointment and my car was finished in one hour. I have a few other things done. They helped hook up my phone that I was having some difficulty, operator error. Wonderful service and very mindful of covid. Thanks

Very professional, friendly, and efficient!!

Had general service and maintenance performed. very efficient and enjoyed the experience. would go back again w/o reservation.

Alex was very helpful and friendly and I would definitely do business here again

Great service! Alex was very informative and great with customer communication and care.

From the time my elderly Mother (87 years old) and I entered the service area and was greeted by DAndrea Ferrell I felt very comfortable and welcome. DAndrea was very professional, personable and friendly and it wasnt just cursory service but just a natural desire to ensure our service experience was the best. DAndrea was very explanatory and ensured that all my Mothers concerns were very well explained. We had not planned on waiting but DAndrea told us we would be out in about an hour so we decided to wait. When I had to move my vehicle DAndrea assured me she would take care of my Mother and she did. When I got to the customer lounge my Mother was sitting with a smile on her face eating snacks and drinking a coke. DAndrea returned and offered me snacks and took the time to have a natural conversation with my Mother which really impressed my Mother. After the car was serviced (in less than an hour) DAndrea got us checked out and to our surprise my Mothers car was sparkling clean (of which we didnt expect). I live in Florida but was so impressed by DAndreas natural demeanor of service that I had to take this opportunity to let Neil Huffman know that DAndrea is the personification of what all businesses strive to have in an employee. Thank You again DAndrea Ferrell for giving my Mother a service experience she hasnt had in a long time.

Cindy was excellent to work with.

Excellent service!

Did a quick and professional job.

I bought a used Honda Accord from Acura at Oxmoor for my daughter. Sweet 16. After a few short months of driving there was a substantial oil leak uncovered. The Sales and Service team stepped up and fixed the leak at no charge to me and my daughter. The work was substantial and not an easy fix. The Sales and Service team were total pros and did the right thing. They’ve more than earned my future business!

Excellent service! Even saw and repaired a latch I thought was beyond repair!

Great service!Good communication and efficiency.

Excellent overall experience

Good customer service.

We are so thankful we came across this dealership. Looking for a great family car can be stressful and this dealership made it a piece of cake. Actually our saleswoman, Ashley Sims, found us our dream car. After speaking with her the first time and telling her what we were looking for, within the week she was calling us with options. She was very professional and friendly which left a lasting impression on us. She and the dealership worked to make the buying experience extremely simple and stress free. Our family will continue to not only buy from this dealership but we will be reaching back to Ashley for all of our needs! Thanks Neil Huffman Acura and Staff for keeping our family safe and happy on the road.

Professional, prompt service

Always friendly and informative! I trust that my car is getting the ideal care it needs with every visit.

Full diagnostic service; oil change and tire rotation. Scheduled maintenance.

Excellent and quick service!!

Service was very good as always. Everyone was polite and professional.

0great people great service

Installed hitch, oil change, and tires rotated.

Very helpful and courteous!

In and out in half the estimated time

Customer service was great! Took a few hours be prepared, but this depends on what service your getting.

Great service as always!

Very professional and easy to work with.

Very friendky

Very professional and courteous!

Incredibly unhappy with the way I was treated, I came in to look at a car, I got Ashley as a sales person who first of all comes off as incredibly fake and not in the slightest bit sincere. She got up to go talk to her manager so I went to the bathroom, as I was walking by the office I overheard her talking about me, and it wasnt anything nice. Are they seriously employing people who talk about their customers this way?! Im going to be calling corporate and complaining. Ive never felt so disrespected and I will never buy a car her thanks to her.

Eric was very professional. Oil change & tire rotation service with appointment took 2 hours.

Everyone was helpful and attentive

Great customer service!

Good Service

Terrible treatment, the councilor for terrible service, I was there for 5 hours and she did not even tell me why or what they were doing, I had to go ask what the delay was, in conclusion, do not go to that place, it is not a decent place to fix anything .

Excellent dealings with Clients