Cr
Cross Chrysler Jeep Fiat
1501 Gardiner Ln, Louisville, KY 40218, United States
Comments
St
Review №1

Everything from my initial visit when we were looking for a jeep for my wife, to me placing a order to purchase a jeep for myself was nothing but exceptional! My sales man Chris was awesome throughout the entire process! I would definitely recommend them and will definitely do business with them again!

Sh
Review №2

So extremely satisfied! I feel I wouldn’t have been this happy had I went somewhere else. This jeep is perfect! And everything I was looking for. The customer service was amazing. Shawn was so patient with me and very informative. I would recommend 100 times over!!

Je
Review №3

Purchasing with Cross Jeep was a wonderful experience. I was an out of state buyer and they made the entire process so easy I wouldnt hesitate to do it again. Shawn Lopes was my sales contact and he is one of the most professional and friendly salesman Ive ever worked with. I felt like I was buying a vehicle from my brother instead of just some random person. Matt assisted me in finance and he was extremely helpful and friendly. It was a long drive home after purchase, but I would do it all again. Cross maintains a high standard of customer service that is often lacking in the auto industry. You cant go wrong purchasing here.

Ar
Review №4

Cross Chrysler Jeep was able to get me a Hemi Jeep when other dealers I spoke with couldnt. Also Cross honored the Jeep website price while other dealers I spoke to would not. And to top it all off they were courteous and respected my time. I give them the highest recommendation possible. Thank you Cross Chrysler Jeep.

We
Review №5

We had the pleasure of dealing with David Fig for the purchase of our jeep. The process was smooth and he is very knowledgeable about anything and everything jeep!! VERY satisfied!!

Cr
Review №6

We stopped by Cross looking to upgrade our vehicle after my dad referred me to them. As soon as we got there Mark greeted us at the door. He was very pleasant to work with and made sure we were well taken care and got what we wanted/needed out of our experience! We definitely recommend them to anyone looking on the market for a car :)

Br
Review №7

This a top notch crew here at Cross. Everyone I spoke with prior to and during the purchase my Jeep was very pleasant and professional. I wasn’t pushed around in finance and I felt good about the entire buying process. I would definitely recommend them to anyone I know.

Go
Review №8

Shawn was both very responsive and listened to what we were looking to accomplish. He did not pressure us, but helped us find what we wanted and moved quickly enough in this crazy market to get us in a great Jeep Rubicon now. Our alternative was to wait months for either a 2021, or when Jeep announces their delivery time frames for a late a spring 2022. We have a unique 2021 Rubicon with full warranty and great lender terms sitting in our driveway as I write this!Gordon

Da
Review №9

I’ve now had the pleasure of buying two Jeep’s from Cross and the experience has been incredible both times. I was introduced to Shawn almost 3 years ago upon my first purchase and this time I had the opportunity to work with Chris. They are both 10/10 at their job, quick and efficient, friendly and you can tell they know exactly what they’re doing in their profession. I can’t recommend them and this wonderful dealership enough. Keep up the excellent work guys!

Ra
Review №10

I was looking for a Honda Accord Touring V6 and I was fortunate to have met Shawn Lopes @ Cross Chrysler Jeep Fiat. I live at Columbus IN and have been looking for a car for over 3 weeks. The car this dealership had was definitely way superior on the exterior as well as the interior when compared to the other dealerships I visited (The 1 hour drive was definitely worth it). They offered me atleast $500 higher for my tradein which compared to what Vroom and Carvana offered. Overall I thoroughly enjoyed my experience with Cross and would recommend you to get in touch with Shawn when you get there! Thank you Cross and Team!

Za
Review №11

Easily one of the best dealerships in the Ohio, Indiana, Kentucky and Tennessee region. The general manager personally went out of his way to help assist during a time of limited labor and inventory. Cross prides itself on their culture and a remarkable customer experience. Highly recommend!

Ma
Review №12

Shady dealings in the service department. I tried to make an appointment online for an oil change however it did not allow me. I was able to call and set up the appointment. When I arrived for the appointment I let them know I was there for an oil change. As they were checking me in they give me a total that was higher than what I had seen online and mentioned that they would be doing a the oil change as well as an inspection and tire rotation. I let them know that I did not need the tire rotation and they said ok and took it off. When I got home I received an email stating my car was activated for a free trial of SiriusXM which my car is not even capable of using. So they are definitely just adding things to peoples bills hoping they don’t notice and they just pay it.

Ka
Review №13

A young man asked me if I needed help as soon as I entered the showroom and introduced himself as John Cross. He offered to help me at his desk and listened intently as I explained what I wanted and he set about helping me. He found a sales person to further assist me. All were very friendly, knowledgeable, kind, courteous and all while searching for the vehicle that suited my request! If you are in the market to be treated honestly and fairly ... I highly recommend this dealership! They’ll get the job done!

kr
Review №14

I just wanted to take a moment to write a review of my recent experience at Cross Motor. It was a very smooth process from beginning to end. Specifically, I would like to give high praise to my salesman Shawn. Not only was he extremely helpful but also very professional. He was very prompt in answering all my questions, even after we purchased our new Jeep. Thank you to everyone on the sales team for the wonderful experience at Cross Motor. We will definitely service our Jeep at Cross Motor and we look forward to purchasing from you again in the future!

Ke
Review №15

Was the easiest experience I’ve ever had at a dealership did everything over the phone and email. Darryl and Joel made everything easy and met me halfway with the car since I lived in Illinois and bought this in Kentucky. Made my 16-year-old boy happy for his birthday and the start of his School year . I would recommend anybody to do business with these guys .

Wa
Review №16

Daryl and Shawn made this experience so easy. We were looking for a car for our daughter. We needed something reliable and fancy enough for a young millennial. After many days of test driving and internet searches, Cross Chrysler Jeep Fiat was it for us. The process was easy. Daryl and Shawn were accommodating and guided us through the steps without any issues. Thank you!!! Awesome Team!!

Ch
Review №17

David Figg was extremely helpful and took time to explain all the features of our new car. He even stayed two hours past closing to make sure we were confident and satisfied with our experience. The whole staff was great and friendly. I will be buying a truck in the future and I know David will keep an eye on the best deals and the best, most reliable ones that he comes across.

Kr
Review №18

Shawn Lopez was super helpful in my process of getting a new vehicle. He was friendly, very knowledgeable and was super quick with getting answers for all my questions. I felt ZERO pressure and was able to trade in my vehicle for an upgraded version and drive away feeling happy with the outcome. 10/10 would recommend Shawn!

Ri
Review №19

We had the best experience dealing with Cross Chrysler Jeep Fiat. We live over two hours away and Shawn Lopes made us feel like we were return customers. He is knowledgeable and comfortable to talk to. All the employees we talked with were very friendly. We love our preowned car and will buy there again. Thanks again Cross employees.

Al
Review №20

The nicest people at the dealership Ive ever seen. Buying new Jeep was smooth and easy with these guys. Thank you.

ba
Review №21

This service department is the best I have experienced. I thought the Lexus dealer was good, but these people are great! Efficient process( the service advisors have work cell phones, so no routing through the switchboard,etc). Tyler did an excellent job assisting us in correcting a situation caused by an out of state dealer where we purchased the car. He went above and beyond. Very much appreciated!

St
Review №22

Recently bought a Jeep here and worked with Shawn. Highly recommend Shawn and his team at Cross Jeep. The whole process was simple, quick and very honest. Looking forward to continuing to give them my business.

Ca
Review №23

Feel so blessed to have found the perfect car for our son here! Marcus was absolutely wonderful through the entire process! He is so conscientious and worked so hard to accomplish exactly what we needed for the payment to work within our budget. He made sure the car was inspected and road-ready for my son and communicated with us in every step of the process! I would highly recommend everyone go to Cross and ask for Marcus if you are searching for a great car and great experience!

Be
Review №24

Shawn was absolutely amazing! There was no pressure to purchase. He was very insightful on the pros and cons of owning a jeep. Would definitely recommend if you are in the market for a jeep.

Ke
Review №25

Mark Yates was great, we drove every Jeep on the lot to find the perfect one. He was patient and very helpful with all our questions. Definitely ask for him when you are there to help you find the perfect vehicle!

Ja
Review №26

Shawn was very helpful and accommodating through the car buying process! He was available for questions through text or phone call and quick to respond. This was our second purchase with Shawn at Cross Jeep, and I would highly recommend to anyone!!

Da
Review №27

My truck purchase experience at Cross was quick and easy, just the way it should be. My salesperson was David Figg, and his communication was consistent through the entire process. He is very knowledgeable and easy to work with. Thank you for the efficient transaction!

An
Review №28

Buying from Cross Jeep was extremely satisfying. Shawn, Chris, and the finance department nailed it out of the park. It was smooth and painless. Would highly recommend buying from Cross

Cu
Review №29

By far the simplest buying process Ive encountered in my many years of car buying. Marcus Rothell was a pleasure to work with and I can highly recommend him as your next sales consultant. He didnt come at me with the typical strong push and I appreciated that. He realized I knew what I wanted out of the visit and let me drive the cadence of the process. Also Matt in the back office was a pleasure to deal with. Never met a guy in that role who was actually personable and took the time to chat (while servicing my needs very efficiently). Highly recommend the team at Cross Jeep!

Dr
Review №30

Everyone at Cross Chrysler Jeep Fiat was awesome. They made buying a first time car stress free and super easy. I worked with Shawn and he was awesome and he went above and beyond to make sure I was happy both during and after I drove off the lot with my new Jeep.

An
Review №31

Everytime I have ever purchased or attempted to purchase a vehicle, I am usually there for hours at a time and almost always end up on the verge of tears. Chris made this experience perfect. He was quick, thorough, patient and hilarious. Christopher Gass is such an asset to your company and I hope he stays for years to come because I dont plan on going anywhere else to purchase a vehicle and I will tell everyone I know to go to Cross.

St
Review №32

Ask for Shawn he is the best. He made the process really smooth, provides great service and really knows his stuff. He goes above and beyond for customers and tries to help as much as possible. Overall easiest dealership I have worked with. Was in and out within a few hours. Shawn and Cross motors were efficient and made sure everything was covered at best price in town. I would recommend anyone to go see Shawn!!

Kr
Review №33

Joel was extremely knowledgeable and helped me get the Jeep I had been looking for. He even went out of his way to deliver it to me. Great experience all the way around with Cross!

El
Review №34

Bought my first and second car here and both times Shawn Lopes helped me out--by far the best salesperson and dealership around Louisville! Very clear and upfront about everything, especially for a new car buyer like me 😁

Me
Review №35

We dealt with Shawn Lopes and he was great! We were coming from out of state so most of the communication was by phone but Shawn was able to get me into the Jeep I wanted for the price I needed. Once at the dealership the process was quick and easy. I highly recommend Shawn and Cross Motors. Thanks!!

de
Review №36

The team at Cross Chrysler Jeep Fiat were friendly and promoted a relaxed environment. My sales person was David Figg, and it was a pleasure to work with him – He was super accommodating, easy-going, and very knowledgeable about the vehicles and the technology in them. He was very patient in explaining the innovations in the newer vehicles, and made sure I understood them before I left – including saying if it was anything that I didn’t understand after I left with my purchase to call him with any questions. It was a plus to have a sales person that has a background in diesel mechanics. I recommend this dealership to anyone looking for a great used vehicle.

FL
Review №37

Shawn Lopes was the sales guy I worked with. He was great! He found me exactly what I wanted for a price I could afford & got me a great deal on my trade. Love the folks at Cross. Customer for life.

Co
Review №38

Had a great experience with salesmen, Shawn Lopes at cross Jeep. Very friendly people, treat you with respect and willing to work with you on trade in. I’m very pleased with my new Jeep Grand Cherokee!

Em
Review №39

I dealt specifically with Shawn Lopes but was very impressed with the staff in general. They made me feel welcome and cared for. I just bought my first car from them through Shawn Lopes and I couldnt be happier. I had a lot of questions, given Id never purchased a car, and Shawn made my experience effortless. He answered all my questions thoroughly and gave me excellent advice. He was so kind and welcomed any questions or concerns I had. He definitely went above and beyond. I will be recommending Shawn and Cross Chrysler Jeep Fiat to others.

Ke
Review №40

I had hit something and my bumper was hanging off on one side. I took it to Jeep Cross and they fixed it in under 10 minutes. The customer service was amazing. Great experience and won’t take my car anywhere else.

na
Review №41

Had fun getting into my first Jeep Wrangler! Marcus took me through what I needed to learn, and the whole crew was patient and courteous. They had a place for my little ones to play and made us all feel welcome. Highly recommend.

Ma
Review №42

Our Salesman Chris was great. They have really nice vehicles and really help you in your vehicle purchase. I have bought 2 vehicles from Cross and will continue to do so.

Je
Review №43

I reached out through the Cross website inquiring about a 2020 Grand Cherokee Trailhawk. In short order, Evan Cambron, sent me an email asking the best way to reach me. Evan was great to work, he was very responsive to texts and calls. I feel like he really went to bat for us to ensure we were getting the best deal in town. We looked at a couple other Jeeps and 4Runners at different dealerships, but in the end Evans service won out. Once we agreed on numbers, the rest of the process was very easy from start to finish. The overall experience at Cross was very good with zero pressure.

Za
Review №44

Chris Gabehart was amazing! He took his time answering all of my my questions and listening to all of my concerns. He even was able to juggle his time with me when I randomly showed up to compare vehicles when he had another appointment. I appreciated the fact that he was very knowledgeable and was laid back and not pushy. I highly recommend anyone looking for a Jeep to check out Cross!

Sp
Review №45

I was recently serviced here. I don’t know much about vehicles but Kelsi Ferguson made me feel very comfortable. She was friendly and did her best to keep me updated on the status of my SUV. I will definitely be back!

Br
Review №46

My wife has always wanted a Jeep Wrangler. Our salesman at Cross, Chase V., made the process too easy! He made sure all the paperwork was ready for me to sign while on my work lunch break, and had the Jeep detailed and ready to go right as my wife arrived from work that evening! With all the cars I’ve purchased over my lifetime, this was by far the best experience!

Sa
Review №47

I had just bought a 2 Door soft top jeep from a friend and I had taken the sun visor portion of it off and it was beginning to rain and I couldn’t figure out how to put it back on, even after youtubing it. So I went to this Jeep dealership in a panic and asked if they could help me. BJ Cornell immediately assisted and helped me put it back on properly in the rain, I offered him a tip and he kindly declined, he then said on a nice day I could come back and he would show me how to properly remove and put back on my top! ⭐️⭐️⭐️⭐️⭐️ customer service. I really appreciate it!

Ja
Review №48

Shawn lopes. was awesome need more folks like him at dealerships. He found me and my gf exactly what we was looking for he really went the distance for us this guy should be running jeep cross thats how awesome Shawn is if youre out looking for a jeep ask for him he will find you the right jeep 💯🤔

Br
Review №49

BJ and the team at Cross were wonderful to work with! This was my first Jeep, and first time ordering a custom build, and they made the experience fun and informative! BJ answered all my questions, kept me updated on the order status, and made the purchase process very simple. He also walked me through all the key features on the Jeep and ensured I knew all the resources to find additional information. Im loving my new Jeep Wrangler 4xe!

St
Review №50

If you want to purchase a Jeep, you will thank yourself everyday by skipping all the other dealers and sellers in town and going straight to Cross Motors…these folks ARE the Jeep people! I went to nearly a dozen different places, test driving, and understanding what kind of ride and Jeep package I wanted, but kept coming back to Cross Motors because they know what they’re talking about, they have the inventory, they are never never pushy or aggressive, and truthfully their financing division is honest and frank and very easy to deal with. In my 40+ years in buying, selling, or trading cars, this was by far the easiest and least stressful deal I ever made, and most of the credit probably goes to one of their salesman, Shawn L. Ask for this salesman, and you with again thank yourself for doing so; people like him make a difference in the car buying experience (which is something I never thought I’d say because I hate buying cars, hate dealing with salesman, and always feel taken advantage of after I get a car from a seller due to unforeseen costs, financing gimmicks, and unreliable products). I bought a Jeep Gladiator, and have never been happier with the process of buying a car as well as having the truck of my dreams…and furthermore, at the end of the day, I didn’t have to leverage everything I owned just to get it. I did go in with a good bank - P.S., check out Transcend Credit Union before you talk to the dealership’s finance dept - and I got an incredible trade-in value from Carvana for my cars (which was actually recommended by the Cross financing Dept!!!). Carvana is the easiest trade-in concept I’ve every encountered as well - a check immediately upon drop-off. But all of this came together under the Cross Motors umbrella, and it helped my bottom line. Once again, huge shout out to Shawn L., a five-star salesman and top-notch person.

Da
Review №51

NOT PROFESSIONAL AND DISHONEST!! I was not given accurate information about a vehicle that required a 2500.00 deposit to hold because I live 430 miles from the dealership. I was told there was a “slight sound” coming from the rear tires. When I asked what they thought it was the salesman told me “The guy who has been driving it said, that noise is just something that those type of cars make” He reassured me there was no mechanical problems at all and that the car was perfect.BUT..........on my test drive which was only 2 miles long because it felt like the right rear tire was flat or the rim was bent! Completely jacked up and extremely annoying!So when we got back to the dealer the “owner” had to talk to the guy that had been driving the car and that guy said “yes it’s very annoying”.So they put it on a tire balancer and came up with the excuse the tire had a flat spot.BUT......on the Carfax someone had just replaced and balanced that very tire.The “owner” said he was willing to credit me the cost of a new tire and then wanted me to leave with the car in that condition and drive 430 miles home!!!On a car that they had priced at $131,500!!!THEY DID NOT OFFER TO REFUND MY MONEY BECAUSE THEY SAID THE SALESMAN DISCLOSED THE NOISE!!! THE PROBLEM IS, IT WASNT JUST A NOISE!! Something is wrong!!So I left and drive 430 miles home with no remorse from anyone at this dealership.The car is still at their dealership today as I write this review.BE CAREFUL AND DO NOT GIVE THESE GUYS A DEPOSIT UNTIL YOU DRIVE IT!!!

Ja
Review №52

David and Chris were wonderful to work with as was Matthew, the business manager. I actually had a nice time buying a car. Never thought I would ever say that. Smooth and relatively easy. Best car dealer experience ever. I love my Jeep.

sa
Review №53

I took my Jeep in for servicing and the staff was very friendly! Kevin took care of all my needs and listened to my concerns. Everything was completed in a timely manner. I will definitely be recommending Cross Motors to all my friends and family.

Ji
Review №54

Purchased vehicle through FCA Affiliates via Cross motors. Everyone I had interaction with at the dealership was friendly, informative and treated me fairly. I would recommend making this a first stop when looking for a vehicle.

Ch
Review №55

The service was great! The only trouble I had was waiting for my appointment.

Al
Review №56

Cross went above and beyond to fix my Jeep! They’re polite, professional, and provide custom service. I couldn’t be happier.

Jo
Review №57

Excellent buying experience. Sales team, Mathew Beard and sales partner Chase, were extremely helpful with any and all request in a very timely manor. I would buy from them again! Thanks guys!!!

Li
Review №58

They have a good selection of Jeep’s. Have a good team. I worked with Shawn Lopes, he was awesome. Very knowledgeable and good guy. The vehicles are clean and ready to drive off the lot when you purchase, unlike other dealerships. I love my Jeep from there! I highly recommend Shawn and Cross Motors!

Bu
Review №59

My salesman Shawn was very helpful in helping me purchase my first Jeep. He did a great job communicating and keeping me up to date throughout the entire process. Will recommend anyone looking for a Jeep to them!

kr
Review №60

Shawn was extremely helpful in putting me in a new vehicle. Highly recommend!

Jo
Review №61

Kelsi in the Service Dept is exceptional! She has very kindly assisted my father with issues that his vehicle has been having and without hesitation she has helped numerous times with the highest possible service levels. Definitely recommend her and will surely work with Kelsi in the future! Thank you for everything Kelsi!

Ja
Review №62

I have recently purchased a new vehicle and traded in a vehicle. My sales person was Darryl Brown, he was very personal and professional without coming across as pushy or aggressive in the sale of my new vehicle.He was available to answer any questions I had, but at the same time he gave me my space, and I really appreciate that when purchasing and selling a vehicle. I would highly recommend Darryl if you are in the market for a new or used car or truck.

An
Review №63

I had a great experience with Cross Chrysler Jeep Fiat! I worked directly with Evan and he made the entire buying process seamless. Evan was always responsive, even during the winter storm. I live out of state, so it was very important for me to overcommumicate, and Evan was very accommodating. I appreciate the amazing customer service and had great confidence in my purchase, thanks to Evan!

La
Review №64

I purchased a new 2018 Jeep Renegade from Cross. Darryl Brown and Austin Luckett helped me out and they found EXACTLY what I was looking for, plus more! I had a precise list of what I wanted, from the model and color, to the specific wheels, and all the way down to specific features/options. Darryl and Austin hit the home run for me and found it all and I couldnt be happier! I absolutely love my new Jeep Renegade! I am very happy with the customer service they provided, as well as the respect and courtesy they gave me. Shopping for a vehicle can sometimes be stressful but they made the process go comfortably and smoothly. After doing business with Cross, I cant imagine ever having bought a vehicle anywhere else. Darryl showed me around the facility as well. He gave me a tour of the service center and shop, showed me where the waiting area was, as well as the vending area and restrooms. Darryl and Austin also followed up with me a couple days after my purchase to see how I was doing and if I had any questions. I appreciate all their help and I was very happy to do business with them and Cross.

Be
Review №65

Marcus Rothell was very helpful in the process of us finding our Jeep. He sent us more pictures that we asked for about the Jeep, the inspection report, and the total costs. It was really helpful since we were from 170 miles away. The dealership was very friendly and made the paperwork quick and easy.

Ed
Review №66

First dealership that did not play the numbers game. Told me exactly what my trade was worth and exactly what my purchase price would be. No haggling!! They treated me better than my local dealership that I have purchased several vehicles from. From the time I arrived to the final fist bump I was very impressed. Evan was my sales representative and he answered all of my questions and went over every option available on my new jeep. He explained it to such great detail that I had no questions in the end.

Ro
Review №67

Do not take your vehicle to this location for service. The service department takes absolutely no ownership when mistakes are made. We had a warranty on the car we had purchased and brought it to Cross to have some items taken care of. A day after we got the car back the alternator caught on fire and stranded my wife and I in the middle of a busy road. We had never had any issues with this vehicle leading up to this time, minus the leaks that were taken care of during the initial visit that were covered under warranty. We had to car towed back to Cross and their response was essentially It isnt our fault. The service writer told me he worked at Autozone for 7 years so he knows what hes talking about (cringe). We went ahead and got the items fixed so that we could get the car back and move on with our lives. They had the car this time for 30 days and we received the car back we noticed it was struggling to start (THE DAY WE PICKED IT UP). We have 3 children so we needed to use the vehicle until we could secure a rental and get this issue diagnosed and resolved. My wife had all 3 kids in the vehicle and it completely shut down, would not start at all, leaving her and my 3 kids stranded at the mall until we could retrieve them. This place has a joke of a service department. I do not write negative reviews, in fact this is the first time I ever have but the level of service at this dealership was absolutely ridiculous. Do yourself a favor and avoid them at all costs. Commonwealth Dodge is the place to go.

jo
Review №68

I have really enjoyed the service dept. of Cross Jeep. They really take interest in your vehicle even after you purchased it. Rick was my service man and I enjoyed him very much. I have bought several Jeep’s from there and enjoyed them all . If I buy again will probably start there. Thanks for your attention.

Ka
Review №69

Mark helped my daughter buy her first NEW car. This guy is as honest as the day is long. Thanks Mark for helping her make this experience one to remember.

Sh
Review №70

I recently brought a 2014 Ram here and was assisted by Shawn lopes. He did a great job helping me through the process and along with other staff getting my payments to a decent number. The only bad part of my experience was my bank doesnt have a partnership with Cross or I could have save a few dollars and a few credit hits.😉

Ja
Review №71

The team at Cross is fantastic. They put me in the exact Jeep I was looking for … and at a fair price.

Ch
Review №72

Our salesperson, Joel Maupin was awesome! He was attentive, but never pushy. The whole process was pleasant. If you’re looking for a Jeep, I highly recommend going to see him at Cross!

Le
Review №73

This is the fourth Jeep we have gotten with Cross. Always a great experience whether it’s buying a car or getting it serviced. Thank you Marcus for making the process so smooth! Never felt any pressure and am so happy with the end result.

Lu
Review №74

BJ and the team were awesome they helped us find exactly what we wanted!

ca
Review №75

I had a great experience. It was my second time buying a car from them, Evan and BJ were beyond helpful along with everyone else involved!

Br
Review №76

Great dealership! Fast, no hassle, and true to their word. Best car buying experience I’ve ever had. Drove up from Nashville due to their great pricing and amazing Jeep selection. Our salesmen BJ was great and highly recommend you asking for him.

Ya
Review №77

Shawn Lopes, and James Holfinger, provided a professional, courteous, and relaxing experience. Their urgency and attention to detail helped the buying process. Thank you Shawn and James

Ke
Review №78

From sales to service, great dealership to work with. David in sales was great from start to finish, never pushy. We had a few minor issues that we found after we received the Jeep, reached out to David and he had it all fixed no questions asked.

Mi
Review №79

We worked with Evan and he was phenomenal. He helped us narrow down our search and made sure we left in the Jeep we loved. We will definitely be back and would recommend Cross to anyone.

Co
Review №80

David Figg was super helpful and very knowledgeable about everything that our new jeep had to offer. He took his time and showed us how to use all the tech features as well. I would 10/10 recommend anyone to go here.

Er
Review №81

Everyone was super nice. The process was smooth and easy! Shawn was super nice and everyone was very welcoming and friendly!

Br
Review №82

Shawn Lopes started our good experience. Really attentive sales guy. Since we were 120 miles from dealership, found the vehicle on AutoTrader, I had to do a lot by phone to start. He was great at calling/texting as appropriate to get info needed. He had the car looking great when we arrived and did his best to keep the sales process moving once we were in the dealership. F&I guy was nice and thorough. Worked with us on some peculiarities of how we wanted to title the vehicle. Really nice place to buy a car and I would recommend Shawn.

ja
Review №83

These guys were pretty awesome. David was very open and accommodating and the whole team was honest from the start. As someone who did their homework prior to going in, I really appreciated their honesty and courtesy.

Jo
Review №84

I recently found a 2016 Suburban with super low mileage at a fair price. I live 175 miles away from the dealership which makes it more challenging to buy a vehicle. BJ worked with me and showed me everything I had questions about. When I got to the dealership, the vehicle was in the condition he described and I ended up driving it home.BJ was knowledgeable, helpful, professional and easy to work with. Way to go guys. Keep up the good work.

Ro
Review №85

Chris GahartAwesome ask for him. They all are great here. I dont buy from any where else

Ch
Review №86

Wonderful experience! The staff was super helpful and made our car buying process super easy! Definitely would recommend them for buying a new vehicle!

Li
Review №87

We dealt with David Figg and the experience was great. He worked with us on our deal and couldn’t be happier. We will definitely look at Cross for our next vehicle. The whole organization with pleasant to deal with

Ti
Review №88

The people at Cross are always extremely helpful and knowledgeable. They are the best! I recently purchased a 2021 Rubicon that is phenomenal! I knew I wanted a Jeep but was indecisive about which one and needed a lot of education and direction for which model would suit my lifestyle. I asked MANY questions and visited the dealership several times. I never felt as if I was an annoyance and there were never any high pressure tactics for me to buy anything. If you’re in the market for a new or used vehicle of any make or model, check Cross Chrysler, Jeep, & Fiat first and ask for Shawn Lopes. You won’t be disappointed!

Je
Review №89

Joc Ervins is very helpful and easy to work with.

Al
Review №90

Awesome experience all around. Shawn was great to work with and made the entire process stress free and as convenient as possible. Very through and efficient. 5 stars all around!

wh
Review №91

Ask for David Figg! He is knowledgeable and very personable. He definitely knows the industry well and has done a great job assisting me in my search for my next vehicle. Highly recommend David and his team. Thanks!

Er
Review №92

5-Star Experience - Cedric was very respectful and knowledgeable on the Rubicons that I was looking for. Meeting his Sales Manager Jon Cross just made the purchase experience that much better. Both of them were fair, and more than willing to better assist me in everything I wanted out of my new Rubicon. When it came towards the end and entered the F&I office, James was very impressive. Being in the related business and knowing that I can received similar product and warranty coverage, James was so great at what he does that I was more than willing to pay a little more and go with the services this dealership has to offer. I look forward to my return appointment this coming week for my detail and accessory adds. Thank you Cross Family for having such a great team at your store. I will most definitely be sending customers your way for when they are looking for Tow Vehicles and or becoming Jeep members for life !!! Thank you - ER

Th
Review №93

I worked with Chris and BJ to buy a new Wrangler. Treated with respect and none of the dreaded back & forth of let me check with my manager. Expectations were upfront with no surprises. Would highly recommend - low key, no pressure. Pleasantly surprised as buying a car is not something I ever look forward to.

An
Review №94

Mark was always willing to get the answers about the car sale and about the dealership itself. We needed to get the right payment and we did thanks to him and everyone there.

Ch
Review №95

It was a great experience with buying my new car. Marcus was very helpful and answered any question I had about the process.

An
Review №96

The team at Cross Jeep was fantastic, particularly David and Marcus. I would enthusiastically give this company my business in the future and plan to use them for all future needs related to my new Jeep.

Lu
Review №97

Great dealership!! Ben Hughes was unbelievably helpful, responsive, honest, and a true pleasure to do business with. Extremely happy with my vehicle purchase and the way Cross Motors and Ben Hughes does business. Highly recommend checking them out, and I’ll definitely be back.Ps— out of spending months of researching vehicles online, this was THE ONLY dealership that had 100% accurate information about their vehicles online. Seriously, great job. The knew what vehicles they had on the lot and their SPECIFIC trims, features, models, etc, making the online search accurate and truly helpful.Thanks again!

Da
Review №98

I worked with BJ Cornell. He was awesome. It was like hanging with a friend versus the pressure of a sales rep. He was professional, courteous and efficient. This was a super easy experience.

Sa
Review №99

My Chrysler 300 had its check engine light come on. Fearing the worst I took it to Cross Chrysler. Turned out it was just a bad gas cap. Thanks for only fixing what needed to be done

Ca
Review №100

I was very happy working with David to purchase a Jeep. Very knowledgeable, friendly, professional, and helpful! He made it a smooth buying experience!

Information
100 Comments
4.6 Rating
  • Address:1501 Gardiner Ln, Louisville, KY 40218, United States
  • Site:https://crossjeepchrysler.com/?utm_source=google&utm_medium=organic&utm_campaign=gmb-website&utm_content=website_button
  • Phone:+1 502-459-9900
Categories
  • Auto parts store
  • Auto body shop
  • Jeep dealer
  • Fiat dealer
  • Used car dealer
Working hours
  • Monday:Closed
  • Tuesday:9AM–7PM
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:9AM–7PM
  • Sunday:9AM–6PM
Offerings
  • Car rental:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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