If you need 1 of only 2 certified Nissan mechanics that work at Collins plan on being without your car or truck for about 4 weeks. I had my Nissan Frontier towed to Collins for repair to fuel system (I think) and was told it would be about 2 weeks before they could attend to truck but would try earlier. After several calls and in person visits, now going on 4 weeks, they have not even diagnosed problem. What a failure to maintain and train enough qualified technicians to service Nissan vehicles.

Brad Ballinger and Patrick Williams knocked it out the park for me. I was in an accident in my 2021 Rogue I had just acquired from them in March. They went above and beyond what was needed to make sure I left in another vehicle. Go see them, you will not regret it.

I had a very bad experience with Collins workshop service, due to their not having Spanish translators. I made a work budget over the phone, I understood an incorrect number, because one hundred dollars is said one way and one thousand dollars another. And they used a way of saying 6,000 thousand in 60 hundred. For those who know English, they understand it, but for those who are learning it is very confusing. This prompted approval to perform a job on my 2015 Nissan Pathfinder, and as it took more than double the time agreed for the job, I went to the workshop to hear from my car. To my surprise they had not done any work yet and the number was not 600, they were 6000. By expressing my disagreement and talking to the manager of the workshop. I informed them of the communication error you had. And I decided not to fix my car, because it was a lot of money. And they forced me to pay $ 870 if they didnt give me my car. This was after explaining to them in every possible way and they made every omission. According to them, they had to return the parts that they had ordered and had not received them yet.

Service Writer Matt was miss/uninformed about the warranty. He told me that I would be paying for each service inspection separately. I repeatedly explained that I was accustom to paying $100 for all inquiries. He insisted it would be $140 EACH service inquiry. I called Carefree Fidelity agent confirmed my fee/deductible would be a total of $100 for BOTH inquiries. Because I didnt want any surprises or the stress of unexpected cost I asked for another outfit that they suggest. Of course he suggested one of their preferred outfits (Nissan is not) and he also suggested Coyle Nissan. This was a GREAT inconvenience and stress but at least I know where I stand on price. Ill pay more for the oil change because my coupon is for Collins but, it is worth it.This is not my first experience where I felt as if I was being hustled. Ex: I had oil change I was told I NEEDED!! brakes which would be a fortune, next oil change I PAID Extra for rotation (which was done wrong check the records) to qualify for free brakes inspection only to be told this time my brakes were FINE. HUSTLERS!!

Thank you Alex for coming to diffuse the situation and explaining to me the importance of the service that was not offered the first time. I hope I am being refunded for the tire rotation that was reversed with my second attendance to the dealership.

Leased a new Sentra. My salesman, Bill Nation, is the best!! Treats me like one of his family. Always a pleasure dealing with him. Always honest and fair!

They got me in on time and had the repair completed much quicker than I expected.

Jake was very helpful and professional in helping me find my new vehicle, great customer service and very respectful 10/10 would recommend Jake

They were polite, gave me a shuttle and rotated the tires after realizing that they didnt do them.

They was very patient and good to me. We drove all the cars i wanted. Any little thing I noticed on the car they touched it up with no problem. I did my research first on the cars I was interested in to make sure I paid fair market value and they stayed within the fair value of a used car. Thanks to Abraham. Check him out!

The Service Manger was very helpful. Was able to get me in and out very fast.. I will definitely keep his contact Info for future visits .

The people are always nice and the technician does fantastic work!

I had an amazing experience purchasing my car today from Collins Nissan. Abraham was very helpful, professional, patient, and willing to help me get into exactly the car Ive always wanted!!! I highly recommend visiting this dealership for your next vehicle! Everyone was so friendly and great overall. I am very pleased!!!

Yani was very knowledgeable and easy to work with. She made this one of the most pleasant car purchases we have made in some time. She went so far as to help set up the cell service in our car and the Nissan Connect. She was very responsive to text questions during our purchase experience.

Nissan Collins definitely one of the best places to buy a car and if you come here make sure you get with Abraham campos best customer service ever this guy goes above and beyond so make sure you go to him

Purchase process was easy and hassle free, but it took 9 months for them to get me a plate. Id asked numerous times for a specialty plate, was told that wouldnt be an issue. Showed up and they handed me a regular bottom-barrel plate. Not impressed.

Pleasant experience with great communication throughout the process.

This is the worst place ever. 2 hours for a oil change. They never answer the phone or call you back when you make an appointment. I cant wait to turn this car back to them.

Very unsatisfied! Not with the work they did but with the condition they left my car in! After speaking to Charlie and making him aware of the fact that I had a dashcam in my car. The same day at 2:09pm my dashcam was disabled. As I was unaware that it had been taken out of the 12v socket it was in and smashed due to me listening on my drive home to see if the car was still making the noise it was making prior to me taking it in for service. It wasnt, they had indeed fixed it . Once I got home we noticed the many bits and pieces my cable was in. Had to order a new cable from Amazon. Received it and hooked the camera back up and the 12 v wont work!My husband looked under the hood and discovered the cowl on my car had been broken as well as CVT transmission fluid all over the motor!!! Just highly unsatisfied with the dealership in general. May not have been as bad had they made us aware of the damage they had done to my car....but they didnt!So if you dare take your car into their shop take pictures of the condition of your car and then inspect it fully prior to paying for the work! Personally I wouldnt take my horse in to be rehoofed there! When you try to make them aware of the damage done they blow you off like its no big deal! This was a 2019 car! Not like it was an old car! Treat others and other property as youd want yours treated! This was not done !Nor has my situation been resolved as they claim!

Mat Howard was very attentive to the service request and gave me periodic updates and offered other needed services. He gave me his contact info should I have any follow up questions or need addition services in the future. He was infomative but not pushy and I like that treatment. I hope he is around when I need more service because he was a pleasure to work with.

Ill be honest here - the start of my experience wasnt great... the entry doors were blocked by a Nissan Rogue facing the wrong direction, so I have to wait for the exit door to open to pull my vehicle in. Then, the service advisor was typing away on his computer and wouldnt look up or acknowledge me. Customer service 101 says he should have at least said Hello, Ill be right with you? Otherwise, the service and communication was fine. Huge thanks to your cashier who was very helpful in going above and beyond to apply a coupon discount to my work! Thanks!

Customer service was great, this is my second time buying a car from this location and I will definitely continue to give them my business.

Our salesman (Brad) was amazing!! He made the process extremely easy and painless. I would highly recommend him and the Collins group to my family and friends

Got what I needed. The cashier was lovely. Nice little Dealership

Dont bother dealing with these guys. Even in a time when demand is high and supply is low, we are still the consumer and should be treated that way. These guys dont honor commitments and should be avoided at all costs. If suggest Don Franklin in Lexington or Gates in Richmond before is ever go to the guys. Buyers beware!!!

Very pleased with how polite they were. I will be buying a vehicle from them soon. They werent pushy, but respectful, and I like that. I recommend them highly. May be five stars when i get my new vehicle! :)

Oil change and tire rotation ... it was done in a very quick time ....

My appointment was at 3:00 I arrived at Nissan service department around 2:45pm for an oil change,the guys told me an estimated time of 45 minutes to an hour. It took at least 20 minutes. Excellent customer service.Thank you!

It was great however I was wondering why as the dealership do you not offer a free wash and vacuum after any service. I think that brings even more of a quality service to have for anybody bringing their car back for service.

Leland was wonderful! Very helpful, very professional. No BS! Straight to the point and delivered! Excellent customer service. Best experience I had with Collins service Nissan section rocks!!!! Sales guys are wonderful too. I bought 2 cars and my mom bought one. Will never go any place else.

Purchased new Pathfinder and Abraham was fantastic.

Great customer service and very friendly 😃

My experience was exactly what I expected during my car search and purchase. Sales staff was knowledgeable, friendly and very supportive. All car buying experiences should be this way. Was very happy with my experience with Ariel. She was patient and understanding as I took my time making a decision on such an important and large purchase. Extremely satisfied with the delivery of my car and final paperwork.

Wonderful staff and very efficient. They have serviced my car since I bought it, and each time, they have done an excellent job. Their prices are very reasonable as well. Recommended this place to a friend of mine who wanted a four wheel alignment done on his pathfinder. He was surprised to find out that the cost was cheaper at Collins Nissan than what was out there. The staff is also very respectful.

Everyone was super helpful and attentive. Definitely surpassed my expectations!

I brought my car in for its regular servicing and the attendant talked me through some of the recommended work due to the cars mileage. When I walked into the lounge, I fully understood all of the work that was going to be done and how much it would cost and didnt have to worry about anything else. It took less than an hour to check in, have the work done and pay. Im always impressed by the customer service at Collins Nissan and this time was no different!

Great experience buying a new Nissan. Shawn Thompson was wonderful to work with (we recommend him!) -- attentive, patient, asked good questions and presented the information we needed. Less than an hour from entering showroom to writing deposit check. Delivery was smooth, as well, and friendly. Geoff, finance rep, had to redraw up the paperwork due to some changes, but all was done immediately and within minutes. Took the time to explain everything to us. Enjoyed the entire experience!! Hope to buy more from Shawn in the future!

Leland is amazing and got me in ASAP. He is the reason I’ll continue to get my car serviced at Collins Nissan

The Service Representative that assisted me was very excellent. He was professional, Polite & Courteous.

Would recommend to get advice from others dealers when ask customers to get some job done please be prepared for a estimate price client like to know how much would cost the repairs ahead of time

I came here in search of a Nissan rogue after having rented one for vacation.. Abraham was great! Very down to earth and personable, He worked with me in every way possible to insure that I got the car I wanted. I left there a very happy customer 😁

Service department charged more for the diagnostic than what they quoted over the phone when I made the appointment. Also tried to charge me for parts that werent used and had I not called it out, or didnt review the invoice, I would have been charged 30% more on top of the $10 more for diagnostic than what they quoted. They also charge a 3.99% fee if you use a credit card. I was not made aware of that so I didnt bring a check or cash for the service.

Karissa is the best! She is a great advocate for the new car owner. She surpassed my expectations. Kurt is an excellent mechanic and thoroughly explained things to me. I appreciate them both!

Ive finally found a dealership that cares for its customers. Patrick Williams goes above and beyond to make sure that his customer is pleased. He is not only knowledgeable about the vehicles, but he is able to answer any questions asked and explain the answers in a common sense approach. Nissan should be proud to have Patrick Williams as one of their employees.

Abraham was extremely helpful and exceeded my expectations. The service was fast and great! He was very nice and polite. Will recommend to everyone I know.

Very friendly. Great customer service!

It is the dealer help me understand about the warranty difference from byley and bill collins nissan.

Went to Collins Nissan to buy a Rogue. Spoke to Abraham he was so professional, very pleasant and informative.Took the time to show us different models and features.Very happy with our purchase will definitely recommend this place to our friends!!

Customer service was amazing!

After weeks of trying to find a car, going to several different dealerships, I realized coming to Collins Nissan should have been the first place I went to. Brad made my car buying experience so seamless. He was very respectful, knowledgeable and accommodating. Not one question I asked went unanswered. Thank you for finding me my new car. I love it!

Needed my transmission replaced, was told a week. Following in that week I had no calls that were answered or returned by nissan. I finally get ahold of someone, only to find out that on the day Im supposed to get it back the work hadnt even been started. I was told it would take ANOTHER week, and there were no loaners available. I could AGAIN get no answer the second week. I had to get a rental car, that they wouldnt cover, even though it was their fault that I had to rent a car, and when it was finally done, I had to call them to find that information out. Absolutely ridiculous

Helpful professional staff that will go above and beyond everytime i visit

They were ready to take my auto when i showed up and performed in a timely manner.

Our sales person abraham was extremely helpful in our transaction and made everything easy for us. He was very polite and will and have already recommended him to friends that may need his help.

Gary with Commercial Vehicles was fantastic. Attentive, transparent with pricing, and always available when we had questions. His high level of service made the entire experience and will definitely bring us back in the future.

I went into Bill Collins Nissan and was immediately greeted by Patrick. He went out of his way to make me feel comfortable and was looking out for my best interest. I started out wanting an SUV so he went and drove one up only for me to say. I think I want this car in showroom a Nissan Altima. He said no problem. He drove that car out. I loved it. I worked with Abe also. He was extremely helpful also showing me every thing the car offered. I bought the car and could not of had a better experience. Thank you Patrick and Abe.

I could not have asked for a better car buying experience! No pressure! Ariel was professional, courteous, and knowledgeable. She was very patient and allowed for a couple of test drives. Overall, it has been an outstanding experience!!

Great service.

I had a great expensive. They were able to find the noise my card was making and fix.

My experience buying car with Ariel was fantastic . She was so professional and very informative. I suggest anybody to see her if you are planning to buy car from this dealership .

They have a great selection of Nissans to choose from and the staff are great. Pat is so outgoing and friendly and really helps to relieve the stress of the car buying process, making it easy. They will go out of their way to find the best fit and help to answer any and all questions/concerns to make sure you are satisfied. I have never experienced this with any other dealer in the city so I highly recommend Collins for anyone who is looking for any type of vehicle!

Mat Hazelwood. Made everything smooth and answered every question I asked him. I wil be back

First time at this Nissan. Staff was so friendly and helpful. They answered all my questions!.Serviced my car. Fair price on oil change and didnt wait to long. Very professional!

Very smooth experience

By far the best Automotive Group in this state. Always had great service every visit and will continue to recommend friends and family to take their cars there

I really enjoyed my car shopping experience. Brad listened to my wishes and provided me with many options. He catered to my needs and was a great consultant. My experience was also time efficient.I am so pleased with my new Nissan Rouge! I highly recommend Collins Nissan.

I went in with a minor issue this morning and was greeted by Karissa who quickly got me to the right person and also helped me make sure the process went smoothly. Andy and Floyd the technician and the parts guy got me in and out with the blink of an eye.... I really had a wonderful experience with the whole crew and would recommend Collins Nissan service dept to anyone with issues with their Nissan!!! Theyre the best!!!!

Great service on my Nissan Sentía SR Turbo

Brought my first Nissan here and was greeted by Krissa. She was is the model employee companies look for. My only regret is not buying it from Collins. I will be back!

I was very pleased with the courteous service from everyone at Collins Nissan. The staff was astute and left me feeling secured that my needs would be met.

Was in for my regular oil change maintenance and had my AC problems diagnosed. Mr. Lealand Robinson was very very helpful and courteous to me. Professional yet friendly. Anyways, i think (if I am not mistaken) they forgot to put back my screw covers? for the Low and High Pressure check valves?. Thats all my concern for now. Thank you.

God awful service team tried weaseling out of installing a new transmission and then refused to pay a thousand dollars worth of damage that they caused to my axle in the process. Had two transmissions go out before 63,000 miles. Damages to a 5 year old car have made up for the total price simply due to a poorly run dealership.

Great experience with great customer service! Will be back

Love this place! If you need a good deal on a nice car go see Tony Wesley!!

Went above and beyond to make sure my experience with their service department was top notch. Great people and service.

Very easy, nice and no pressure. I got the car I wanted. Super sales woman.

My wife and I were in search of a new car, our older car was great, just a little too small for what we needed. We live out of town, so a trip to Louisville for car shopping takes all day (even after doing the research at home).Collins was our first stop; we checked out some Nissan Rogues outside the showroom and almost immediately were met by Mark. His invitation and courtesy was great. He then introduced us to Shawn, who was such a professional, down-to-earth, and personable gentleman. They took the time to show us the details inside and out of the vehicle, as well as presenting a on-the-fly estimate of a sales price/trade-in value. We had planned to stop at a couple of different dealerships throughout the day, and when we left Collins, Shawn made followups via text to show us different trims that we were interested in.Long story short, we ended up buying another car from another dealership based on a different model, which my wife preferred for our own personal needs.However, we *would not hesitate* to return to Collins in the future for anything Nissan. The brief experience was great, and although I cant say youll have the same experience, if you are looking for anything Nissan, I would be comfortable pointing you in their direction.

The service was great, and in a very timely fashion! Their prices are actually a lot cheaper than most off brand service locations, such as valvoline. The employees were extremely professional, and well mannered, and I highly recommend to anyone looking for a place to go to get your nissan serviced!

The people here are great good service friendly people

Very good and professional

Because of past experiences, I dreaded walking into a dealership, but I needed a new car. When I stepped into the showroom at Collin’s Nissan, I was almost immediately greeted by Sales Professional, Ariel Jones. Ariel, worked patiently with me throughout the entire buying process; I write, patiently, because I couldn’t decide between the Maxima and the Armada and had changed my mind twice before deciding I wanted the Armada. At no point did Ariel make me feel pressured to make a decision. The rest of the buying process felt exactly the same, no rushing or feeling like you’re being pressured to do something you don’t want to do just so they can make a sale.At Collin’s Nissan, while reviewing all my options with Sales Professional, Ariel, Sales Manager, Mark and Insurance Agent, Peter, I felt completely comfortable and in control the entire time.By far the best car buying experience I’ve ever had.

It was awesome as usual we have never had a problem with our service at Collins Nissan

Yaniel was amazing and very hospitable towards us on our car hunt. He had answers for every and any question we had. He makes the process easy and headache free. Highly recommended!!

The service manager was very helpful and professional.

Very nice place. Carissa took very well care of my father. I always like to go with him because I know In todays world people try to take advantage of older people and we did not experience that with her. I’m sure she doesn’t get enough kudos because she’s a woman in that industry however she does a great job!

Definitely the best car buying experience Ive had. Patrick- was exceptionally hear warming, and went over the top to make sure my dreams were parked in my driveway. Thank you to the Collins Nissan Sales Team.

This is truly what a car buying experience should be. Jorge B. is a very Honest, knowledgeable and carrying sales man I ever met. Went above and beyond the service call to find the perfect car for my needs within my budget. The vehicle I got is Awesome. If you would like a great vehicle go to Collins Nissan and ask for Jorge B. he speaks English and Spanish.

Shawn Thompson made buying my new car less than stressful, and really made sure I walked away with something I loved! Every person Ive worked with at this dealership so far has made this an enjoyable process when I was truly dreading it. Thanks guys! Im in love with my car!

Apparently being a female means that I have no knowledge of cars or what should be done/ looked at. I already knew what was wrong with the A/C, however, the original mechanic I had taken it to, noticed the compressor wasnt working which was my complaint, but also wasnt getting enough power to get the blower motor to work. His research made him weary of replacing the compressor without having a diagnostic done on a specific power module. After 3 calls to the service department, the only positive thing that came out of those three calls was that Matt looked up the price of the part replacement and the labor.When I went to drop off my car to the shop, there were NO notes about what I had literally talked about THREE separate times to have checked. There wasnt even a note about what problems I was having. So the girl who checked me in had to go through everything with me and somehow STILL did NOT mention or take note that I wanted a specific test run as part of the diagnostics. Because her notes made no sense, and were vague Matt had to call me at SEVEN THIRTY IN THE MORNING, to ask what problems I was having and what I wanted done.When I finally got information on what was wrong, it was verbatim what I had already said was wrong and what my mechanic was in the process of fixing, but guess what? You guessed it DID NOT MENTION a single thing about the part I wanted them to check. They didnt even run the tests I wanted, instead focused on the problems I basically lead them to, which honestly I hate that I even had to pay for diagnostics since I pretty much dangled the problem in front of them.To add to the wound and frustration, having to pay almost 4% extra to use a credit card anywhere for services is honestly ridiculous.

I called Monday at noon got an appointment for Tuesday at 11 15 am I was out of there in an hour and 20 minutes could not be happier.Service people were very nice and professional as well as cashier.

Updating information on car, changing wiper blades. Everyone is always friendly and do the work good. Sean Heaselden is the person I always go to with any thing I have questions about. He is great!

They took good care of me. The people working the desks and answering the phones were all polite and Nick did a great job getting me into a loaner vehicle to make the repair painless.

Bought my first car there with outstanding deals, talk to ARIEL!!!! Stress got me some good deals

On June 26, 2020 I had an oil change and tire rotation and the Service Advisor, Lealand Robinson was very professional and discussed the service/parts that the technician found that needed attention. Lealand also answered all of my questions and was able to give me prices for each service. Lealand was also patient and scheduled my next appointment upon my request to have the additional work completed on my vehicle. I left highly satisfied!!!

Sales lady missy was awesome

Purchased a 2020 Kicks from Ariel Jones. Her extremely helpful and low pressured approach was refreshingly unique.

Knowledgeable salespeople and very professional management.

The sales person - Missy was great. Friendly atmosphere at the dealership. The transition from my old vehicle to the new vehicle was very easy, no hassle. My needs and expectation were met.

No hard sale. Brad answered all my questions and went the extra mile to get me what I asked for

Went to the same salesperson Shawn Thompson. I have bought two cars from him within the past two years. His communication is exceptional and he makes me comfortable which is hard to do considering I am a worrier. He is really good at what he does!