We took the car to this mechanic to get it repaired because it was overheating. The young lady in my family trusted them and they promised to repair the car. They took her money knowing that they didnt repair the car, sent her on the road on the highway with car overheating still. They refused to reimburse her. STAY AWAY the people are RIP OFFS

I have used their service four times now, and I can tell everybody, without any doubt, that this shop provides an excellent service, which by the way is very economic, quick and efficient. I have a fleet of seven (7) vehicles, and I have visited several shops in the past, and definitely I am staying with Sur Auto Care. The staff is very friendly and professional. This is a highly recommended place. Dont miss it!

I am sorry to have to go through such a disappointing experience. Im going to start with customer service: its amazing how people sometimes think theyre doing you a favor when youre paying him for a service. Your poster was on, “open” last Sunday, then I sent a text to the same number in which they contacted me to send me the estimate, where I told them that the vehicle had service-related failures for which I paid completely; and they responded violently to me and saying that “this is my private number and I do not use it for business, and less one Sunday, Am I guessing? If you communicate with me by text from that number I imagine that is normal. In short, his whole answer was bad, and when I went to speak they also spoke to me wrong and told me that it would be clear to me. But the basics of all this inconvenience is that the vehicle is still the same, my front damping is still wrong and I already had to communicate with another mechanic to fix it. I threw $1236.40 into nothing, asked to see the receipts of the changed parts, and “they don’t give that information” so I don’t really know what they did. And to make it clear, it was recommended by my father. But no more friendship, I didnt ask for a favor, I paid for a service with which I am 150% dissatisfied.

I brought my car for a repair and the lady at the front received me with a big smile, very friendly people. Very professional. Everything got done on time. Reasonable prices. I totally recommended. Thank you Angie.Excrement customer service.

So I brought my 2016 Toyota Tacoma after I was involved in a accident to get the truck fixed and they were unable to fix the truck 110% so they only did what they could and still charge me for it now I was not going to pay none of this the insurance was going to pay for it but now I have an issue where I have to go to two separate shops because they were unable to take on the project they anticipated so I would not recommend you to bring your car here if you are unable to take a project you should tell the customer from the beginning not do what you can and leave the rest for someone else to do it is very unprofessional now I will have to pay $800 out of my pocket and let the insurance handle the rest with someone who is able to complete the work. The guy here said he made the car better but didn’t fix it all the way if I take my car to a mechanic shop I want to car fixed not better mind you this is a 2016 Toyota Tacoma so it’s fairly new truck.

This is an awesome car shop. I highly recommend you bring your or truck.

Great to do business with

I have been a long time customer of theirs and I’ve never been disappointed once. They are kind honest people who won’t overcharge you and get everything done in a timely matter. Never had to wait more than I had to. I appreciate their service.

I wish I could give a negative 5 stars.. the owner and all the people there very rude and unprofessional.. not reasonable at all.. you will only waste your money if you go there

Great employees helped me with everything I needed. Real friendly and hard working people. Got me everything I needed in a timely fashion. Definitely coming back 👍🏻

Just save your self the headache!!!! 1st time customer. As soon i walked in the lady in the front was just rude. All I was asking was just for some prices for some work that I need done on my car. So i just brushed it off and so I asked when will be the next available time for me to get the job doon she answered we dont have anything agian continuing to be rude. And all honesty that point i would not let any one their work on my car.

Terrible service. $45 alignment stated, when you go there, its $60. Brake service requested told me it would take 1 hour.. Waited 2 1/2 hours for FRONT axle only! Avoid at all cost. Place was empty when I got there and still took forever to perform service.

I have been useing this Bussinss for 3 years now and have always been very happy till today went by Bussinss and need help with a bulb in my car very willing to pay for help wife of owner came out saying they would help paying customers i responded oh go look I have always paid when have brought 3 other car to your Bussinss So for this reason iam writing review. Need to think before u speak . For this reason I will take my Bussinss elsewhere.

Very unprofessional.. the owner super rude... They couldnt fixed anything and they charged me without fixed it... I never met a person like the owner, please do not go there its doesnt worth... they will just Waste your money and time..

Sur auto care teamthey are fastreasonable prices and very good peopleHighly recommended!!!!!!!

I took my truck to sur auto care and they didnt fix anything they charge me $1,500.00 and my truck didnt get fix. Please dont waste your money taking your vehicles to this place.

Anyone who values their money STAY AWAY! Today I found out that my father in-law Was horribly overcharged for tires and when questioned about diagnostics they’re clueless. I’m in the auto industry and I understand about making some profit, but when EACH tire retails for $286.00 for a Michelin XPS RIB in 245/75R18 and they sell the tires for $486 with mounting and balancing. That’s simply absurd and horrible. They had also performed more labor for removing a roof system that was causing a parasitic draw which was slowly draining the battery and when I drove the vehicle before it wasnt misfiring and as soon as we take delivery of the vehicle, the van begins to misfire. They had also replaced the alternator for supposedly having a bad voltage regulator, but when I checked the voltage of the battery and alternator they were in very good condition. When I confronted the co-owner (some woman who has terrible customer service and manners) about how her mechanic diagnosed the vehicle and what steps they have done to conclude an alternator had failed*which it didn’t* she completely blew up on me and was using a lot pf profanity towards me and father-in-law. When I had stepped outside and spoke with their other mechanic, i simply asked if he knew what their methods of diagnosis was at their facility and if he had worked with another mechanic(who worked on one of our vehicles) and he said he didn’t know and when i asked about tire prices he stated by verbatim: “We dont make money on tires. All tires we sell are at cost pretty much, we make our money when we mount/balance the tire.” So once we were done conversing, i told him I’ll speak to him shortly on what we’d like to do and he said ok. As soon as we(father-in-law and i) were done speaking he told me we were banned from their location. All because I questioned them on how they diagnosed the vehicle, why were the tires charges for so much, and cause when we left the vehicle to them before; it was running a lot smoother with no misfires. All-in-all, stay away from this shady business. No customer needs to be yelled at by AN OWNER for simply asking about diagnosis of a vehicle.

The best place I have taken my car they get the work done and have really good deals would highly recommend to everyone I know!!!!

Amazing service with reasonable prices, when I went they helped me out so much. The workers there are so nice and friendly.

Terrible terrible... my car was having some problems with a noise when I drive, I took my vehicle here and asked PABLO if he could tell me what’s going on he said ok $25 I agreed paid He said he fixed it. I drove off noticed it was not fixed. Brought my car back he said it will be 80$ to look at it. I don’t know why wouldn’t he tell me this from the beginning!!! And he was rude ugh unprofessional.

CROOKS! my boyfriend is a long time customer of them. He referred me to Sur Auto for their $50 alignment. I was charged $70 and they could not complete it. They said I needed a part replaced. I went back to get the part and they could not do it and told me to order online. I got the services done elsewhere that COULD get the part. I went back so they could complete the alignment and they said “since it was done elsewhere the warranty is void” smh DO NOT GO THERE!!! They are not a honest business!!

Excellent customer service. This is a family owned auto care shop. Was very satisfied with the service and knowledge. Theyre not trying to make you spent more than you need to and also listened to all the specifications I wanted on the service. Pay them a visit, is worth it!

This is a really great place to go get a lot of info about your car. The mechanic named Abraham is a great guy who helped me with my car. This was my first car and it started smoking in the front and I didn’t know why. I asked him a couple of questions and he helped me out. I got my car fixed and now it’s up and running. Thanks Abraham !

Came here on the way home to get front breaks done after hearing grinding. This shop charged me $135 after 45 minutes of work and now my truck smokes from the tire hull, pulls to the right and loses power in gear. Besides the breaks grinding, my truck was perfectly fine before I visited this shop. I called when I noticed the new problem and the mechanic said it was just the new breaks and the oil smoking and that it would pass (not true its worse and my rims sizzle they get so hot)). I dont know if I should take it back to them or somewhere else to see what was really done. I thought they were trust worth until I looked at all the bad reviews, now my experience is one of them.

A fantastic place to have your ca serviced. The guys here know everything concerning cars. I recommend you have your car serviced here!

Amazing customer service! My tech was Abraham. He went above and beyond to make sure my car was in tip top shape for my travels!

Always great service and Friendly Smiles

Great work on my car

Took my vehicle in for an oil change, was in & out ! Amazing service ! The tech Abraham was a super cool & went over some recommendations on my vehicle, super helpful!

Abraham was so helpful. I hate going to mechanic places because I’m always afraid they’re going to pull one over on me. But i feel safe here! Thanks Abraham! :)

New staff is amazing, overall good experience.

Best guys in town! Hands down I trust them with all my car needs.:) everything is done right the 1st time.

Best mechanics in lilburn! Really great people and also give you helpful tips on how to maintain your vehicle properly

Horrible customer service took my car for alignment it came out worst. The people that works there dont know what they are doing plus the lady at front was very rude because she didnt know how to explain what was wrong with the vehicle. Stay away from this place.

Abraham was very helpful and patient when dealing with my vehicle! Highly recommend this place!! Ask for Abraham! 👍🏼

Precise problem diagnosis faster repairs and reliable, friendly staff. I recommend these mechanics to every car owner!

Prompt service, good attitude, good prices, highly recommended!!!

Service started out ok but these guy rwally don’t have any experience mechanically I don’t suggest anything other than a oil change..

The staff is more like family to us. They helped us with all our vehicles for over 5 years! Best car care in Gwinnett, friendly, accurate service with a smile and they have very competitive prices. They put the “Care” in Sur Auto Care!

I recently moved to the area and was looking for a new car services place, so I came to Sur. I admit I was a little hestitant after seeing some of the bad reviews about this place but decided to give it a try because it’s close to where I live.I came in on a Wednesday afternoon to get my regular maintenance done and they did an excellent job in a timely manner. The staff here are very nice and I was happy to find out that it is a family owned Christian business with values. Since then I have been back twice and each time, I felt like they recommended the right services without trying to get more money out of me like most car service places I’ve been to before. I even asked one of the mechanics if I needed a transmission service that the guys at the Toyota dealership kept pushing me to pay for (about $1,500+) but Sur recommended I could wait until I reached 100k miles on my car cause it is not necessary. Being a full-time college student I appreciated this a lot and it saved me a lot of money! I’m so glad I found this place!!! I will be coming back and making this my regular place to get car services.

It’s under new management, which has completely turned this place around! Great service and honest pricing!

Honestly disgusted!!!This place is horrible! STAY AWAY!!!!!! Went to get an alignment and as soon as I got out of that place my whole wheel came off. Lucky for us nothing major happened but it comes to show that they don’t care about their work. It’s not hard screwing bolts on a wheel. Never going back and hope you guys reading don’t go for your own safety!!!!

STAY AWAY!! Plz DO NOT take your car to this place. They are bunch of incompetent, lazy and ignorant people who don’t know what they are doing. They advertise for $45 alignment but charged me $80 and my car isn’t fixed. This is a SCAM! The owner and staff are extremely rude.

I go here everytime I have issues like tune up, ac, and other mechanical issues. Price is reasonable compared to other places.

The owner is terribly rude, He kept trying to sell me on things when I clearly told him from the beginning that I dont have that much money. Im a single mother and those of you who understand how hard it is to raise a child on your own you would know that this is NOT what you want to hear!!! He saw my son and I, he heard my story, and in the beginning he said one hour he kept coming back every 40 min to say something new. Then he said, 40 MORE min. And as a customer when I complained about my constrained time, he got so RUDE!!! started being demeaning and even getting loud with me even though I was in my right to ask to hurry the time. Then I told him that he was recommended by my Christian mother, I told him if hes Christian he said yes and I said, youre not acting very Christian like, customer service ASIDE. DO NOT COME HERE!!!! VERY RUDE, TERRIBLE TIMING, TRYING TO SELL YOU PARTS YOU DONT NEED. IF I COULD GIVE ZERO STARS I WOULD!!! WAY TO START THE NEW YEAR 2017!!!

Best Auto shop in town!Great pricing and friendly staff.Abraham is the man!!!

Absolutely the best customer service the best auto service and the best prices . Their auto tech Abraham had me in and out the door in no time !!!!

Great service, you will be satisfied.Thanks Abraham, ask for Abraham he will take care of you.

Great people, great service. Abraham was amazing

BE WARE!!!!! STAY AWAY.Worst service Ever I went to get a oil change. Two days later I check my oil its burn and also come to realize my filter wasnt new. Took it to my mechanic to confirm also got a second opinion and was also told the same thing oil wasnt change and filter wasnt new. I went back to talk to the owner and he refuse to solve my problem or give my money. So now I have to take it somewhere else and pay for a second oil change.

Friendly & Fast

Avoid these folks. They take advantage of their customers. They state they can perform certain work at a certain price. Once you get to their shop, they charge you a different price. The owner is extremely rude and exploits customers.

Great place and great people! Abraham is the best!

Fast service, respectful and honest mechanics! The best in the area!!!

Very polite people and they’ll let you know all your car needs and what it doesn’t, they really try to help you with only doing what’s needed compared to other places that just want to make a buck, recommended and will be coming back often

I was refered by my younger sister. Best Prices in Town, and unbeatable service. Very Honest People have refered to all my family and friend.

So I took my car in for alignment on Monday April 1st 2019. The price posted is $45 as also stated on their website. After the alignment, without taxes the price was changed to $50 😂 I really do not mind the price, my main issue with this place was the owner, he was extremely rude and refused to provide paperwork for the alignment. Subsequently I got on the phone with Gwinnett county sheriffs office to have this resolved.

Great prices and welcoming environment

Just stay away.. alignment but they dont touch the Camber or the Caster i come back and they trying to charge me $100 for that when it was supposed to be in the alignment get out of here. Cheap is not always good

They dont know what they are doing. Please dont bring your vehicle to them thieves.

Good service. Good prices.

Fast oil change, will keep coming back!

Great people. Great service

Stay away!!!! That rude owner gave me a 6 month Warranty for alignment, but will never go back there. First of, the alignment wasnt done right. They didnt touch the caster and camber. They asked for another 100 dollars for camber. I dont know how he stayed in business so far. Cheap is the most expensive.

Good service, definitely coming back.

If I could leave a no star review I would. During my visit with these people 2 months ago they were very nice and changed my oil lowest price in town! Recently I found out that my drain plug for my oil was stripped out and so I called and told a man that answered the phone that it had been stripped when I got my oil changed there he said bring the receipt and we will fix it. So today my fiance took my car up there with the receipt from the oil change and they told him that someone else stripped it and that they would charge to fix their mess up and charge me for an oil change. So I made a phone call and spoke with a very rude employee that hung up on me...not kidding a total of 8 times!! She denied the fact that they messed it up and said that they wouldnt touch it if I didnt pay $30. Very rude people and seriously its a $15 part on this business to replace and I probably wouldve went back but I will take my business elsewhere. It sucks because I like to support local businesses

These a-holes stole my moms money by not fixing the issue she had originally om her car and instead replacing her parts with used parts but charging them as new. DO NOT USE THEM EVER! These people are thieves.

Best place in town :)

Great people!!! Come check them out.

This place is great

Family business. Honest. Great people

Not very friendly or helpful, especially when theyre about to close

Honest, knowlegable and competitive prices.

Horrible I wish I would have never went there

This people dont know how to run a business they got the sign for $45 for a alignment, the guy inside tells me it is $60. when I call somebody said $50...

Great service!

Fast work

This place is a scam

Awesome!

Highly recommended, I arrived with my car and a very kind lady received me, I asked to change the brakes and tire rotation and oil change, I was very happy with the service and customer service. Very satisfied, I recommend them, very professional.

Nice work on alignment

Excellent

Nice People, great service, Arturo did a great job on my vehicle,Kind people and they always do a good job ... thanks Arturo ..

I highly recommend this place i been a long time customer and i never have a problem at all, fair prices honest people i would keep coming to them when i need car work again ...I recommend this place I am a client for a long time and I have never had any problem with my car the prices are reasonable and they are very honest I will continue to come when my car needs repair

The treatment and kindness

I did not like it because the mechanic and very arrogant owner tell you an hour and 2 passed and they did nothing to my car we waiting in the office and without air conditioning

I dont recommend this place is bad

Good