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Eddies Automotive Service
5440 Webb Pkwy NW, Lilburn, GA 30047, United States
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Eddies Automotive Service
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Le
Review №1

Highly recommend. Presently they are maintaining 4 vehicles for me, Honda, Acura, Jeep, and Infinity. I don’t worry about my family driving. Good people. Thank you for all they do. God Bless

Ro
Review №2

It was so easy to make an appointment for a time that worked for me. Once there, the services prompt and thorough. Eddie is friendly and informative. Just a great place for automotive services.

Va
Review №3

They gave me an estimate of $1900 (part + labor) to replace a part on my car. I looked up the car manufacturers website and found that part to cost way less. So I took my car to the dealership and got the same part replaced for $900 (part + labor). The staff was courteous and helpful though.

Ja
Review №4

Great staff and engaging workers. newest system with showing your updates via mobile phone is great

Tr
Review №5

I brought my truck in for a brake repair. After about a month I noticed that the brakes were not working properly. I returned to Eddies to have them looked at again. The repairs took a week and the charges were much more than I was expecting considering it was not done properly in the first place. The thing that was most infuriating, was that days went by without them contacting me with an update on the work being done. I had to call each day if I wanted to know what the status was. They ultimately got the brakes fixed, but at a price that was WAY TOO much!

dg
Review №6

Great friendly service! My first experience using Eddies shop and confident to return for all future work needed on my Chevy

St
Review №7

I have been using Eddie’s for 20+ years and trust him. With any car, you occasionally get unwanted expenses. Eddie will let you know when they’re necessary. I had a recent leak Eddie could’ve charged me a considerable amount to repair as it required disassembling the transmission. Instead, he informed me of the problem, told me that it should still be under warranty and to pursue it at the dealership. Polite, friendly and solid service from all involved. Thanks, folks!

Mi
Review №8

This is by far the best automotive shop I’ve ever been to. They are kind, professional, and most of all does not make you feel like you are about to loose your life saving to fix your vehicle. If your looking for a place to have Great work done, then look no further.

Ma
Review №9

Eddies is the only place I trust to repair my cars. They just saved me from buying a used car for my daughter that was about to need a new engine. Thank you!

Ma
Review №10

Friendly shop with customer satisfaction directive.Listened to concerns and followed through on service as requested.Great experience. Will employ them again.

Ma
Review №11

So amazing. They are so polite, what they quote you is extremely accurate, and they will gladly go out of their way to help you anyway they can. I will recommend them to anyone.

Te
Review №12

Great service and they are honest. I recently had kind of a tricky car problem and they kept working on it till they got it resolved. The car drives great now. I have referred family members and friends and its the only place I take the family van.

Oc
Review №13

Best automotive electrical repair shop in Gwinnett!

So
Review №14

Very nice and professional and car service done on time as promised. Will definitely use again

He
Review №15

Great people and great service! Would definitely take my cars back here!

Da
Review №16

Eddies has always been very good service. They went beyond helpful for me this time. I really appreciate what wonderful work they do and thoughtful service.

La
Review №17

They did a great job—they always do!

Dr
Review №18

If you want honest people to work with your car/van at a very good price, Eddies Automotive is your best bet. My Ford Transit van was overheating and i brought it to Eddies. Even though they were closed, they still accepted my van. The following day, I was called immediately by Matt with the list of problems and the price. Fair price, quick service and professionalism. Thanks guys.

Ki
Review №19

I rely on Eddies for all my car needs. Eddie and Matt are great to work with. They run an honest and trusted business.

Ju
Review №20

The work was done quickly and efficiently. Eddie and his staff communicated well with me. Eddie’s Automotive got my truck back on the road for a reasonable price!Update- Eddie’s worked on my wife’s van this week. Once again they communicated with me about the issues that needed to be addressed and completed the work on time!

Da
Review №21

I couldn’t be happier with my new engine. Eddie and Matt were great to work with. My truck drives like it did off the lot. Excellent people. Excellent service. Just a great local business to trade with. This was my first experience and I will not have my vehicles serviced anywhere else. Thanks guys! David Marler

Jo
Review №22

Took my SUV here for a leak. Spoke with a nice guy named Matt, who was very helpful and courteous. Came here because of the great reviews and they do no disappoint. They fixed the leak and also cleaned it as well. Great shop!

Li
Review №23

As an older person during the covid 19 crisis it has been imperative that I not go out in public. Eddies has enabled me to do that by picking up my car, changing the oil and checking all components, and then delivering it back to me. I have always received great quality of service at Eddies but this for me was above and beyond. Besides being great for me I would hope it has contributed to Eddies being able to stay in business. I want him around for quite a while. Thanks Eddie!

Mi
Review №24

I dont typically give out 5 stars, but I will for these guys. Matt, whom Ive talked to just about every time I come buy my oil, is a nice guy and very helpful. I brought my Chevy Silverado in to have the transmission replaced. They were able to fix my truck with relatively low down time and did a great job. I chose them versus the dealership due to cost and would rather spend my money with a local shop than a big chain who would over charge me anyway.I also feel as though, if I had a problem and something wasnt right, they would fix it for me without the hassle you get from most big box places.The guys over here are super nice, and if you want someone you can trust to work on your vehicle, these are the guys to bring it to.

Ja
Review №25

They did a great job and very timely.

Bi
Review №26

Great service, my guys for over 20 years taking care of my vehicles

Ja
Review №27

Prompt, friendly, and excellent service. I can count on Eddie’s to always provide honest, ethical service. And Eddie support of the Lilburn community is amazing. I applaud Eddie and Wanda for their commitment to our community.

Lo
Review №28

I really was impressed with the service from start to finish. They dont just tell you if there is a problem, they show photos of your vehicles issues. Matt and Mr. Eddie are so easy to work with and both are really such genuinely nice people. Their prices are fair and I will continue to give them my business.

Ki
Review №29

Good price and great service, will definitely be coming back!

Ka
Review №30

Eddies is great. They are curtious, professional and all around did a great job on replacing my wheel bearings. Matt is very friendly and informative. Will be going back again.

je
Review №31

Eddie diagnosed and fixed my car in 1.5 days - after the dealership wasn’t able to do so. My LEXUS has been sounding like a truck for a long time. I was told to get new tires, I did. No change. A couple of hours after leaving my car with Eddie, he called and explained in terms I could understand, exactly what was needed. The next day he called and said she was ready to go and he had given her a test run and all was quiet. When I picked up my car, Eddie said there were a couple of parts he thought he’d have to replace but they were ok. Oh! And the dealership told me I had a small oil leak and told me it would be a few thousand to fix it. Eddie said ‘no leak, not even a seep’. This was my first experience with Eddie’s Automotive and it’s the only place we’ll go from now on.I love my car again! Thanks Eddie and thanks to your great team!Bottom line: You can trust Eddie

Ca
Review №32

Eddie and Matt did a fabulous job of keeping in touch with me about what repairs were needed. The price was completely reasonable and I will use them again.

da
Review №33

I cant express how honest these guys are vs other mechanics shops i have been too. This is my go to for now on. Thanks so much!

Ar
Review №34

What a delight to find a automotive repair shop that is well run, clean and efficient. Kudos to the entire staff!

Mo
Review №35

The work needed was well explained. Service was timely and their app notifies you as soon as your vehicle is ready. Eddies has always provided us with excellent service. Weve own several high mileage cars and Eddie has kept a couple of them going well past 200,000 miles.

Do
Review №36

A friend referred me to Eddies and I am happy she did. They are very polite and respectful (especially Matt). When he explained to me what was wrong with my truck, I didnt feel as though he was talking down to me or over my head. He explained it in simple terms. They now have my business.

S
Review №37

So happy with the service I got at Eddies Automotive. They will make sure its done right! It was a very busy day for them but Matt and Eddie were so kind and helpful and accommodating. Ill go back!

Jo
Review №38

These guys are awesome. We had a service engine light on for some time. We took it to the dealership and they kept telling us nothing was wrong and just to run gas additive and the problem would go away. It never did. Eddies guys diagnosed it and fixed it the first time. Eddie and Wanda are very personable and enjoy what they do. We will definitely be bringing our other vehicles for service and repair. Prices are good and service is prompt.

Sa
Review №39

This is a 14 yo car that is driven occasionally. Eddie made recommendations about what is needed to take care of this vehicle.

Su
Review №40

Ive been using Eddies for several years and have always been very pleased with the results! Great bunch of people to do business with!

Ki
Review №41

I visited Eddies today for the first time, but it wont be my last! The level of service is outstanding and the overall customer service is excellent. I was impressed by many things as soon as I walked in the shop. Matt and Mr. Eddie were both very welcoming and accommodating in my personal needs of transportation. They gave me a peace of mind when identifying the problem. I will be back!!

Cy
Review №42

I went to Eddies because I have friends that have gone there and frankly, I had a coupon. I was told that the synthetic oil that my car required would be a little more. It cost $50 more. That was quite disappointing. Other than the unanticipated cost, the service was good and timely.

Da
Review №43

I tell you, I had nothing but good customer service friendly, professional service from the time I got there with my car until I picked up my car. If you need car service I recommend you to take your car to Eddie Automotive. Thanks for outstanding services Eddie & Staff.

Lo
Review №44

We have been going to Eddies for years. We have always been treated with courtesy and honesty. The work is first rate, and if something isnt quite right, they make it right.

St
Review №45

Eddie and his team have always been fair and equitable with me and my auto care needs, and I am a very discriminating consumer. When I get an opinion from them, I can trust that they have considered the best option for my needs and am confident in their ability to keep my 2005 Odyssey functioning as the family taxi. This is a locally owned and operated business that proudly supports the community with their time and resources. Eddie has gone above and beyond with both my son and daughters high school teams.

Je
Review №46

We really trust Eddies for all our car care. They always fix it right the first time. Plus they are just good people as well so there is no worry of being taken.

Do
Review №47

Diagnosed problem quickly. Had my vehicle ready when promised. Cost to repair very reasonable. Very friendly service. 5 star treatment!!

Sh
Review №48

I went to Eddies for the first time today. There were a lot of recommendations on the app Next Door that Eddies Automotive provided superior service and a reasonable price and i most certainly found that to be true. Eddie and Matt were extremely knowledgeable and honest and even though i had a lot of inspection items as i was catching up on my 15K to 30K maintenance schedule they were more then fair on there labor costs. I will definitely be going back to Eddies.

Me
Review №49

Love these guys!! Great service and work. Smiles and warm greetings always

Ed
Review №50

Safe quick easy

Pa
Review №51

First time there and read many mixed reviews, but most of the bad ones were from years ago. They are working on replacing the transmission and oil gaskets. Matt has been great to work with and keeps me informed. I have been looking for a local repair shop. Will let you know the out come of this repair, but I have a feeling it will be smooth.

Mi
Review №52

I have been using Eddies for about 2 years. I will use no one else.The work is always done right the first time and on time.I highly recommend Eddies Automotive.

Bo
Review №53

Always a positive experience. No surprises, no excuses, no empty promises. Mr. Price has been a stellar businessman and leader in the Lilburn community for decades. His team is committed to excellence in service. What more could anyone ask of any tradesman?

Ch
Review №54

One call for a maintenance light and they fit me in for a routine check - nothing needed other than an oil change. Peace of mind for quality care is why I chose Eddies.

Br
Review №55

Friendly, honest, and quick service

Ru
Review №56

Such a professional crew. They are well verses with all types of car repairs. They keep you well informed with what needs to be done and you will always be in the loop. Cannot recommend highly enough.

Do
Review №57

I thought I had submitted a review for Eddies. They are the BEST!! They are a little pricey, but the work is always completed on time and correctly. Matt is the BOMB!! Update: They are still just as good as they were a year ago.

Jo
Review №58

These guys seem to be pretty straightforward, Im in the same kind of business, im a pretty good judge of character most of the time .....and my judgment tells me they are people you can trust

Pa
Review №59

The nicest staff you will find . Did great work fast and efficient. Got me in without appointment and gave me ride home and picked me up ! Don’t find that kind of service at the dealerships for sure .would recommend eddies to anyone!

Bu
Review №60

Awesome guys to deal with - Eddie and crew go over and above to provide the very best service.

Ri
Review №61

The best auto shop around! Weve relied on Eddies crew for years and never been disappointed.

Lo
Review №62

Eddie and Matt always take care of my car and tell the truth of what they can and cant do. I trust them!!!! It is so nice to have confidence in driving my car again through Atlanta traffic. They are nice, honest, and fair. Ive left my 2nd car with them!!!

BW
Review №63

Warm friendly environment. Fair and honest and professional. I would recommend them to anyone

Va
Review №64

Matt took great care of my car. It runs like a dream.

Ki
Review №65

I brought my daughters VW Bug for service to Eddies and they worked very hard to help resolve the problem. We couldnt quite pinpoint exactly what was causing the car to act up, but they worked hard to narrow down some of the options and instead of just guessing and replacing parts that could cost us extra money they helped us come up with a plan to continue working on fixing the vehicle. They are very trustworthy and really work hard to make their customer feel like their problems are important and listen. I highly recommend this shop to friends and family!

Bi
Review №66

I called yesterday with real problem with my work vehicle, major problem, even with the shop very busy, Eddie and crew had me back on road today. Same service for over 25 years Thanks team PRICE

Wi
Review №67

Simply the BEST! Just what youre looking for! Straight forward, honest, qualified friendly auto repair services. Been using them for years now. Always satisfied!

At
Review №68

When I discovered my vehicle brake lights werent working & the usual culprits, bulbs or fuses didnt remedy the problem, I was very concerned. I was greatly relieved when Eddies Automotive diagnosed a failed switch & was able to get my BMW Z3 back to a safe & reliable state!

St
Review №69

Always expert and great service!!!Great service and convenient to my job....who could ask for anything more. All at a fair price.

Ky
Review №70

Great experience! Fast repairs and the customer service was great. Friendly and informative. Recommended!

Jo
Review №71

They did a great job with my vehicle and it is working fine now.

Da
Review №72

Im not a mechanic but Im not lost on the basics either. I have used these guys several times for things I didnt want to try and do myself, or really just didnt have the time. The pricing has been fair and the work has been done in a timely manner each time. They have stood by their work and earned my trust. I would definitely recommend this place to anyone.

Da
Review №73

Only garage I trust to take my mom and my wifes car to get worked on, great guys reasonable prices friendly atmosphere

Pa
Review №74

This was my first time at Eddies - all I can say is WOW. Thoroughly professional, absolutely competent, did exactly what they said theyd do and in the exact time frame. THANKS!

Th
Review №75

Great service in a timely matter. Id recommend Eddies to anyone!

We
Review №76

Many years of service at Eddie’s. Always have great service and good advice. The whole crew knows how to treat customers. My car appreciates it too.

Ti
Review №77

Ive been a customer for 25 years. Currently have a 2004 Suburban [160k] and 2002 Lexus [180k] and both are kept in top shape by Eddies techs. My daughter and SIL have Chrysler van [270k] and Toyota Sienna [290k] ... same story. Never does what doesnt need to be done; but, definitely will keep you advised of potential problems. Matt at the front desk knows his stuff. Good folks. Brad in the detailing shop does great work, too.

th
Review №78

It is so nice to have a great business like Eddies, in our community, where you can truly trust that they are going to take good care of you and your vehicle.Thank you for doing your best to keep my family safe and on the road.

Ty
Review №79

Eddies is a reliable and trustworthy place to get work done on your car. They are honest, hard working people that treat your car like their own.

Ra
Review №80

I was treated like a long time customer, though it was my first time. I was in and out in a timely manner and Eddies Automotive contacted me the next day about my experience. Thank you and I will continue to take my Scion XD there for care.

Aa
Review №81

Very nice and knowledgeable.

ma
Review №82

Nice people!!

Na
Review №83

Been coming here for years. Theyre honest and get the job done right the first time.

Em
Review №84

Eddie and Mark are always so easy to get ahold of.They fit me in right away and kept me updated on what was happening to my vehicle.

Dr
Review №85

Best place to go in town. Hands down!

Ja
Review №86

Reliable vehicle service for a fair price.

Mo
Review №87

I needed two quotes made for an insurance claim. I was honest with Eddie and told him that he may not get the job but either way I was going to need him to do some other work still. He told me he would make the estimate. I called him the next day which was Friday because I forgot to tell him that there is a deadline on getting that estimate faxed in. I call him again Wednesday and he still hasnt gotten to it and tells me hes not going to do it even though he knew it was going to put me in a bad spot. Now I have no time at all to get a second estimate and without one Im going to loose a $3,000 insurance check. THANKS EDDIE!

si
Review №88

They deserve no starts at all but i have to click at least one so I can post this ! DO NOT take your car to Eddies Automotive. THEY ARE CLUELESS ABOUT CARS AND UNPROFESSIONAL! I brought my car here last fall; told them it sounded different and was also past due on the 100K maintenance, after waiting for hours I was told it needed an oil change. My car has a need oil change indicator and I follow it religiously, so I KNEW it DIDNT need an oil change but since I wasted half a day waiting I let them do the oil change. I bring the car back about half a year later, I AGAIN tell them its past its 100K maintenance and sounds different. I tell them perhaps I need spark plugs replaced as per the manual or maybe the timing belt needs replaced, not sure; theyre the car experts look at it and let me know. BEFORE I even leave they already tell me it needs an oil change. I say IT DOES NOT, since indicator is not on but they insist we should get the oil changed anyhow since its at 75% percent. I said NO. They call me with a list, needs spark plugs replaced and with that it also needs a fuel injector service, transmission fluid needs to be replaced and so do all brake pads. I say, front brake pads were recently serviced, ( about a yr ago), why do I need them replaced again and how much life is left. He says to me, I DONT KNOW, you just need them all done, the front ones get used more than the back ones. I say since you dont know about the brakes, lets do the spark plugs and fuel injector; he says ok. They call me hours later saying its done but they noticed the car is making an odd noise and upon further inspection they determine it needs a wheel bearing replaced. Finally!! They addressed the noise!! Only they did that AFTER i had them replace spark plugs and do the fuel injector service ( which could have waited !) but now Im out of money !! I tell them not to do it since i used up all my money and they insist IT NEEDS to be done to avoid wheel falling off and a possible car accident. I told them we drove the car PLENTY TIMES with this noise since they saw it last fall, drove it to illinois and to school in Alabama and back to GA many many times. I will gladly drive to diff car place even if i risk wrecking it due to wheel falling off on the way. I take it to Tires Plus and they confirm only back brakes need replaced since the FRONT ONES ARE ALMOST NEW!!! I ALSO LET THEM FIX THE WHEEL BEARING.

Ja
Review №89

Great customer service with fast results!

Ke
Review №90

Very friendly and thorough. Great experience.

Ro
Review №91

Eddie rocks. He tells it like it is whether thats to your advantage or not. I and my family have done business with him for 20 years or more. I live far enough away from him that it makes no sense to go that far for service unless I absolutely think there is no one more professional, fair or competent to work with than him. I dont think there is so thats why I go. Eddies the real deal.

Da
Review №92

Best in the business!

Le
Review №93

The people here wont charge you (much)(if anything) for just giving your car a once-over and its located in this foresty lil nook that kind of makes you forget youre in Lilburn so no complaints there.

Sa
Review №94

I have a 14 year old Subaru WRX with very high miles. I just moved to Liburn, and changing mechanics is VERY stressful! My nextdoor neighbors recommended Eddies. Eddies quoted $525 for a repair and the final bill was $523.19. They brought me home since I had to leave the car, and picked me up when it was done!! Customer Service I thought that ended when I moved away from Canton. THANK YOU Eddie!!! Matt was very patient with me too! They know their Subarus!

Th
Review №95

These guys are professional, to point, and have great prices.They really care about their customers. Fats car repairs!

Jo
Review №96

Professional and friendly! Had an appointment at 8:30 for an oil change and was completed and on my way by 9! Eddie thoroughly explained the process for future oil changes and maintenance. Ill be back!

Jo
Review №97

To start off with over priced. Not honest. I went there because my grandparents liked them. That is until they charged my granddad 80$ to tell him his gas cap was loose!!??! Ive taken my car there 3 times and every time I get it back either a week later the check engine lights back on or something different is wrong with my car. They literally just worked on it gave me a quote for 1000$ to have a back tail light turned off and got it fixed for 300$ at Jordans Garage. Then something they worked on was under warranty and they charged me to fix that. Currently just got it back and its got a new problem. I want to take it back but there will charge an arm and a leg for their mistake.

Je
Review №98

Always quality work thanks Eddie and Matt.

Da
Review №99

Simply the best mechanic shop, period.

St
Review №100

Cheated people out of 7000$ of there hard earned money i seen the sign posted on the road I dont blame them if someone cheated me I would want others to know so they dont make the same mistake. Never will I go here nor make a recommendation.

Information
4 Photos
100 Comments
4.8 Rating
  • Address:5440 Webb Pkwy NW, Lilburn, GA 30047, United States
  • Site:https://eddiesautomotiveservice.com/
  • Phone:+1 770-381-7574
Categories
  • Auto repair shop
  • Small engine repair service
  • Towing service
Working hours
  • Monday:9AM–5PM
  • Tuesday:9AM–5PM
  • Wednesday:9AM–5PM
  • Thursday:9AM–5PM
  • Friday:9AM–5PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ friendly:Yes
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