Very busy at times but amazing people and customer service appreciate all the help and assistance that was given

They have the best customer service out of any location I have been to.

The wait was 45 min The help knew very little about the phones or pricing. At the end of that painful time I was informed that they didnt stock phones in the store. It was comical!

Great products, friendly and took care of me. Well versed in their product line. You get what your pay for... Worth the price for equipment and service.

Miss the nice people in Kaysville. Hope you dont close the store

I went in the store with the situation, explained the situation to Edgar. He was super knowledgeable and friendly! As it was very close to closing time he said can I look at this in the morning and I will call you? And I said sure. The next day before noon I received a phone call from Edgar with a resolution to the problem. If you ever need help go see Edgar hes amazing supernice. Thank you Edgar

Matt was incredibly helpful. I thought i had to replace my phone, instead they fixed the issues. Saved money and time. Very grateful

Been a customer of Verizon for a very long time. Went in to talk about the FREE 5G phone. It was more or less a bait and switch. There is no FREE 5G phone. They would give me credit for my old phone towards the price of the FREE 5G phone. All I have to do is increase my plan and have a higher monthly payment. YMMV.

The people were very nice. They waited for us to change phone plans even after they closed. The lady was very helpful and even made us an appointment for tomorrow.

The lady answered all my questions, there prices are still higher than AT&T.

I cannot emphasize how underhanded and slimy this company is. I have been a Verizon customer for (about) 15 years. I purchased a new phone a year ago, and have been paying monthly for Total Mobile Protection. When the phone inevitably broke, I came into the store to get it fixed. The representative informed me that Verizon would not be fixing the phone, even though it was covered under the insurance I was paying, and the payment had cleared. I returned to the store multiple times to try and get it fixed, even referring to my bill, which proved I had paid for the insurance, and should be eligible for repairs. The representative spoke to the manager and informed me they wouldnt fix the phone, and that there was nothing [they] could do about it. I then said, So, youre not going to honor our agreement in anyway? to which they replied, No.DO NOT DO BUSINESS WITH VERIZON. You will find they will seek any excuse to take your money, and not provide compensation. You have been warned.

Been here 3 times they have the lest helpful people I have ever meet. If you can call the verzion help line they are so much more help.

We went in to get a watch fixed. Staff was very friendly and fixed our issue quickly.

Love Verizon wish they had more phones.

They answered all of my questions satisfactorily and help me out immensely thank you to the staff

Very fast and easy to trade in old phone and buy a new one.

During the pandemic my phone, out of the blue would not allow me to make or receive phone calls or texts. The Apple store was closed and so going to Verizon was the only option that I knew about. I had come the day before and an associate gave me some things to try on my own, and if they didnt work, he told me to come back. When it didnt work, I came back the next day. At this point I hadnt had my phone in five days, and I was desperate for help. I waited in my car as directed by the signs, and watched two associates chatting with each other inside the store for a good five minutes. Someone finally came out, and looked very annoyed that I was there. She kept her social distance, which was fine, but didnt make any effort to look at my phone, or listen to what I was saying. She was only interested in helping me upgrade my phone. I knew they had the means to help me because of what the associate told me the day before. I wasnt heard or respected. In the end I left without any hope and feeling worse than when I arrived.

Would give him a minus two stars but they dont do negative six people in the building working three of them sitting on their butts we sat there for 40 minutes to get helped never got help so we left we went to a different Verizon

Good customer service

Very friendly and knowledgeable! Jason took his time to make sure to get us the best deal and get exactly what we wanted.

Professional staff, helped solve problems.

Sara was amazing. My problem was tricky but she solved it. Great rep of vzw.

Great friendly people

Awful customer service. I have a few electronic GC I had to use and was going to do some purchases before applying the rest to my bill. First I got told not to touch anything. Second I got the eye roll like I was an inconvenience to him. I understand we all have bad days but if today wasnt the day for him to be at work maybe a personal day off should have been taken.

Always a good time at this Verizon, extremely friendly staff and willing to help. Best store in the West.

Ordered phone online and had trouble getting it activated. Stopped into this store and was quickly taken care of. Thanks!

Do NOT go here for new service. This is the worst customer service I have ever experienced.

Covid experience: I made my appointment online, as always the staff were happy to see me and help. I had just bought an unlocked phone and wanted to ensure everything ported fine in the account because online ran me in circles and customer support took longer to get a hold of then it took to make an appointment and get in. They maintained limited access to the facility by having a greeter out front to keep customers in a queue and comfortably waiting in their vehicles. My appointment time was honored even though there was a line. Everyone wore masks and I was able to complete the business in just a few minutes.

Fantastic experience with Damon! Had a crazy situation go down with an upgrade and he handled it quickly and made the whole process actually very pleasant! And on Black Friday no less! Give that man a raise!The store manager Clint was also very helpful in the process. All around 10/10 service and experience!

I bought an iPhone X a few months ago from the Layton store. Have very good service… Can’t remember the young ladies name but I know she was Hispanic and short. Very professional. During the pandemic I decided to listen to several books on tape and I took out my other headphones from the previous phone and proceeded to plug them in. I could not find a port. I went online and googled headphones for iPhone X. To my surprise it is a special adapter that should be in my box.I went and found my box I had never even really opened it up since I got the phone. Inside and I wish I could put a picture was two white slots… One for the plug-in and the other for the charging cable. I did not see an adapter that was also a little thing to hook on the side of the phone I think for carrying ease. I went to the Verizon store today and later I’ve been a customer for more than 20 years with the same phone number I’ve never ventured away from Verizon.I can’t tell you how many phones I’ve had with Verizon in addition to that my husband my daughter and my son. I went to the store today a young man named Edgar came out to my car. I explained to him and showed him the box and there wasn’t anything inside that look like an adapter. He told me I could buy one. There should’ve been one inside. I am very disappointed because I’ve been a loyal Verizon customer for five people in my family for at least the past 10 to 20 years. In my opinion as a professional I would’ve gone inside and spoke to my manager and explain the situation… Maybe look up the ladies account… And compher the $10 adapter. It was quite obvious that the adapter was not in the box everything else was in there I’ve never even touched it.I am very very disappointed in my interaction with Verizon today.As a professional in the community and my husband being a professional in the community I am just appalled at that type of lack of service. What is a $10 adapter to Verizon? I only have one iPhone X on my account so I wasn’t taking a second adapter for some other reason. If I had known that that phone requires an adapter I probably would either want not purchase it or to at least to look to see if the adapter was in the box. I’m a little disappointed in myself because I didn’t go through the box to make sure everything was there… I’ve never done that before - all my iPhone chargers are pretty adaptable to the other phones.So as a warning to all… If you buy any iPhone please make sure you go through the box and check to make sure everything is there… Because Verizon in Layton as much money as they’ve made from me over these last decades… Does not Appear to train their people or their management to take care of their loyal customers. I wander if that was done on purpose to take the adapter out then when a customer comes back they have to spend $10-$12 on a new one? I’m not a conspiracy theorist but I can’t imagine any other reason why an adapter would not be in my box. Has anybody else noticed that they didn’t have the headphone adapter on iPhone X?

Jessica and Joanna were extremely knowledgeable and answered all my questions. Thank you for having such great quality employees!

The crew at the Layton Verizon was AMAZING. Very friendly, helpful and happy.

Great customer service. Edgar went ABOVE and beyond to make sure that I was taken care of!

Always good to help!

Nice employees. Answered my questions and helped me with my decisions.

Was told by the associate that everyone is sick. Told her I was not sick and she said yes you are. Very weird

Sara and Dominique were superb today at Layton office5 STARS

Very helpful

Megan was amazing!!!!! This was the best upgrade experience I have had at a store. I only like to go to the real Verizon store. So we drove a bit to get to this one. Megan made it so easy and fun really. Weird I know right? So happy with the experience and even on a Saturday. She was so helpful from the beginning right to the end. THANKS MEGAN!!!!

Damoniques customer service was absolutely the best.

The greeter at the door was very nice and pleasant. Rob our sales person was very helpful and knowledgeable. Made the whole process of upgrading my moms phone nice and easy. Happy Mothers Day to my mom! Great job Rob!

One of the best customer service, in the phone service provider. The manager in the Layton is amazing manager, I have ever dealt with. Very helpful & very nice!!!

We started out here several weeks ago just looking at options to switch. The manager, Clint, helped us out and was amazing. When we went back after deciding this was the direction we wanted to go, we worked with Sara. Sara has been INCREDIBLE through the process. We’re not the easiest customers (our previous carrier has left us with a lot of trust issues when dealing with mobile providers) and Sara was so patient and helpful with our endless questions, countless store visits at the end of her shift and she made sure we got the best deal available.

We were greeted at the door and told that a salesman would be with us shortly. After about 10 minutes, a young man came over to help us. He was very helpful and personable and answered all the questions we had! I just wish I could remember his name 😊 If only all stores had customer service like Verizon!

Walked in. Did not wait 2 seconds before someone welcomed us to the Verizon Store. I placed an order the night before, asked for it. And 3 seconds later, we walked out of the store!! Amazing!! Talk about quick service!!

Good listening skills, and no sales pressure.

Poor at best. We waited 40 minutes patiently to upgrade both of our phones. I left to get a snack for my daughter in the car and they said since it was 8:00 on the dot. They could not let me into the store, even tho my wife was still in the store waiting to be helped. Said it was store policy. Very poor overall. Not a good look for Verizon. If it is the policy, why not say something on my way out the door ? Or say anything for that matter. What a absolute joke

The staff was very courteous and helpful

I had a hard time finding a phone I liked. After explaining what I was looking for, the employee kept pushing me toward phones that werent what Id described. I just wanted simple, and they wanted to show me the latest tech. I know they are supposed to push the latest and greatest phones, but thats just not what I was looking for.

The staff here is amazing!!!!! They are always so incredibly friendly and try to be as helpful as they can. Yes if you come when its busy you have to wait, but what do you expect?? Youre getting one on one help. You have to wait at the mechanics. Whats the difference?

We purchase new cell phones, love them they were so helpful and kind I love going to Verizon.

I saw a lot of bad reviews for this location and I almost didnt go. However, Rob provided me with great customer service and exceeded my expectations. Dont let the bad reviews stop you from going to this location.

Sad experience with sales rep. who could of sold us some awesome accessories and didnt even want to try even though we were interested! Somebody just needed a job for a paycheck I guess. We came home and ordered online with Amazon and got a better deal and got twice as much for the money. Sad day for Verizon! Better luck next time?

As someone who has worked in the sales industry for quite sometime now, there is nothing that makes me cringe more than sales associates lying to make a commission. If you are looking to buy an IPhone I recommend going straight to Apple. The sales associate at this store lied to me stating that their Verizon Apple insurance was better than Apples to make me switch over, stating that there were no deductibles and even went as far as saying if I lost my phone they would replace it for free, when it reality the insurance Verizon offers is just a water down Apple care + with more hidden deductibles. I should have stayed with T Mobile and I’m going back to my Apple Care plan as soon as possible. Avoid this store.

If i could rate a 0. This has to do with Verizon itself, not the individuals in the store. I have had Verizon for a month, and they just shut me off after sending me one measly text informing me they were shutting me off. I never once received a bill, nor did I opt into paperless billing. And now trying to talk to anyone and figure out what the hell is going on is impossible. I apparently need a pin that I never once was told about or had set up. Ive spoken to 3 seperate reps And no one can seem to help me with any of these problems Ive had. Just another place that passes you along to the next rep, just to get passed on again. I would not recommend Verizon to anybody. Very disappointed in the service and the customer care. Ive never been ran around in circles as much as I have trying to deal with Verizon. And now Im in debt with this ridiculousness and they cant even help me figure out how to pay it

Phone not on stock to much of wait time

Dominic was very easy to work with and very knowledgeable. I was having trouble with the phone as it would not hook up with the sim card and was freezing up. She has it functioning properly now. I am very happy to report she is an excellent example of Verizon. Thanks

Helpful and good staff. You’ll wait forever but you’ll probably get a good answer

Know what you want before you go in and get a good salesperson. Do your research and then come to the store ready to purchase. Been with Verizon for 5 years and the only negative weve experienced was the manager. She was all about selling accessories. The salespeople Ive dealt with have been good and pleasant. Oh and make an appointment before you go in to avoid the long wait.

Went in yesterday to just browse at phones. Ended up upgrading my wifes phone. Did not have her old phone with us and asked the representative helping us how long we would have to wait if we came back to transfer contacts. Was informed to tell the greeter thats all we needed and it should only be about a five minute wait.Went in today around 6:05 p.m. Only 2-3 people in the store waiting to be helped. Was greeted within five minutes. We told the greeter all we needed to do was transfer contacts. At 6:40 p.m. we were finally helped by a representative. They seemed more interested in playing with Pandora on their tablet then helping us. They spent some time playing with the phone using backup assistant instead of plugging it into a machine like they used to.Another representative had to sacrifice time helping his customer in order to help guide our representative through the processes of transferring the contacts via bluetooth.Had the representative we talked with yesterday informed us that this was even possible we could have saved a trip and an hour of our time.The representatives that helped us were focused on selling products instead of understanding the products they were selling.

I recently got a new phone from Verizon and love it! They acknowledged my presence as soon as I walked in the door. They were very knowledgeable about the phones, services, and deals they have. The customer service was great!

They worked very well with us to get our plan right and low cost but I came back in to Get a screen protector replaced that they installed with lines and dimples in it. They said no! They said I needed to go to Zagg and get it replaced even though they screwed it up.

Walked in and I was immediately greeted by an employee. I told them what I wanted and needed and they didnt pressure me into anything else. They told me my options and showed them to me. It was a quick and easy visit. I usually hate going to the cellphone store because it usually takes forever. They were quick and I enjoyed my visit

Understanding. Polite. Communitive.

I wish I could give 0 stars. If you want good service, head up to the Riverdale location!The kid we worked with was awful and disrespectful. My mother and I went in to upgrade our devices. She is 70 and pretty good with technology, but she had a lot of questions. He was no help. Finally when she picked a phone, they were setting it up, and he was clicking around and trying to explain what he was doing, but he was going too fast. She kindly asked him to please slow down and explain. He then sarcastically started talking in a slow deep drawn out monotone way that was basically mocking my mother. - not helping her understand.If I was a manager and saw an employee talking to any customer this way, I’d fire him immediately. There is absolutely no reason. It is your job to help your customers get set up with a new device. If they need you to go slower, it doesn’t mean you talk to them like a cartoon character in slow motion.I will never return to this store.

Matt was amazing! Very knowledgeable and he for sure took care of us!

The guys in the store were exceptionally helpful! I was having an issue with my Bluetooth speaker and they spent a good 15 minutes looking up solutions until they found one that worked. Thanks for providing such great customer service!

Very pleased w the manager of the Layton Verizon he went way out of his way for me to help me w a situation and gave me good advice and service. That i will follow threw with! Great Customer Service!

Very rude staff. & the manager wasn’t a step up from the sales reps. They definitely did not want to help me & made me feel like I was wasting their time. Do not go to this store because they’re rude & literally they know nothing.

I love this particular store. Verizon offers the best service and Damon always makes sure to take very good care of me although everyone in that store is very nice and knowledgeable.

Great customer service. The smart gal that helped me was right on point and offerred factual information that greatly helped my buying experience.

Didnt actually get a phone that day but stopped by to look at the new line. The Associates were very helpful, friendly, and actually funny. You REALLY do need someone with a sense of humor there with you, when you are looking at a phone that is going to cost you over $1000 but be obsolete and getting the slowdown updates in a year anyway when the newer version rolls out. HeyOh! I just heard the Malcolm in the Middle music in my head... Life is Unfair. LmaoIm just going to wait for Xmas deals (fingers crossed) then go back to these guys because they legit know every little detail about each phone and the slightest differences between them explaining price variations. I DEFINITELY appreciated THAT as well as the comic relief.

Nice store. Lots to look at and drool over. Went on Black Friday and they were packed! But when I got someone to help me finally, they stuck with me and I did not feel rushed in the slightest dispite some many people in the store. They answered my questions about what phones I was interested in and with my actual purchase. Glad I came here and would return anytime I want good advice on phones and other devices.

I can’t believe they call themselves professionals. All they try and do is sell me stuff like a worthless HUM product which is faulty at best, my bill is so messed up I’ve tried to get help from the manager Clint but he is non-responsive. I have never met more of a robot in my life! I have called in to talk with him 6 times and he won’t call me back. Once I finally got a hold of him he said he wasn’t allowed to help me and to call customer service, now I get 20 calls a day from customer service since they say I am past due on a phone I returned.

Dont bother calling this place all you get is a computer. You would think a place that sells phones would have someone to answer one. No personal attention unless youre spending money!

They are so much more friendly here than at other Verizon store locations. They really take the time to take care of their customers.

Very helpful, very friendly, excellent job displaying products.

Worked here for years. Staff has changed a bit. We do business ethically. Unlike whats been implied by another individual who has made some false accusations. No one here will lie to you, if there is an issue that arises we do our best to solve it, however when someone begins belittling us, we have a hard time going above and beyond.

Great friendly customer service and professionalism! Only con is that theres almost always a line, so plan on waiting even if you already scheduled an appointment. Worth the wait, though!

I dont typically leave reviews, but was very annoyed at the service we received. They showed no interest in wanting to help us resolve our issues and did not seem knowledgeable at all about process. I would leave zero stars if I could. I will avoid this store at all costs in the future.

Verizon is the worst cell carrier. Ive been with them for about 7 years. I used to brag that theyre the best. But now they only care about their high paying customers with the unlimited plan. My cell data almost didnt work to the point where I couldnt even send pictures over text. Super frustrating. Verizon cant even support what they claim their infrastructure can do.

What a TERRIBLE experience! My husband and I went into Verizon to buy a new phone for me but the sales rep told us we had come in on a huge sale day and if we switched my husband over from sprint we would be able to get a free brand new phone. So we signed up. Their sales rep told us it would take 3 to 4 months to see a discount applied. After 6 months of no discount I called in. I was passed around for a solid 3 hours with their customer service reps before someone finally took my case and told me it would be two weeks before he would contact me. After three weeks I just called the store directly and spoke to their manager Dax. Dax pulled up my case and told me I didn’t qualify for their deal because we hadn’t bought two apples or two androids. While it was true we had bought one of each the sales rep never told us we didn’t qualify or else we never would have switched my husband over from sprint!He said he would talk to his boss and get back to us in a few days. The next day he called me back and said “sorry, there is nothing we can do for you. The sales rep says he never told you you qualified for the deal! And it’s your word vs. his.” When I asked if I could speak to his boss he said “I can leave a note for you but I doubt he will call. He has no reason to talk to you, he has already made his decision”. They totally lied to us multiple times! And that my friends is how Verizon screwed us out of $1,000.DO NOT go with them!! Absolutely TERRIBLE service!!! 👎🏻👎🏻👎🏻

Handled my issue promptly and very professionally.

I love shopping at this Verizon!! Everybody is so nice and efficient, they always get my issues handled quickly and have the best products!!

Impressive customer service, Matt understood everything I needed and more.

Helpful and friendly staff hped me kindly with phone issues

Not a fan of the cell service the prices are too expensive

Great service!

While out of town, I managed to lock myself out of my phone. Not only was I stressed since I was away from home, but I was also on crutches from recent knee surgery. I was assisted by Kole who went above and beyond. He was patient with me, efficient in fixing my phone, and overall just a true gentleman, helping me with the door and making sure I had a comfortable place to sit. It was refreshing to experience true customer service and help from a friendly face. Thanks Kole...you made my day so much better and I sincerely appreciate all that you did.

Best service ever Casey and Miguel are always helpful..... Everyone Ive worked with here are always in a good mood and help however they can, they go above and beyond.

Visited the store and had a reasonable rep who helped me with a phone transfer. I inquired on some accessories and I would if purchased some but he talked me out of business. To bad Tyler, I think was the name. You might it on some sells commission for accessories! Every item adds up fast. Dont ever try and take the easy way out or your customers will also. You made it really easy to browse and not purchase and had you put much effort into my questions and inquires, youd have made a little but more from your job that day. Better luck next time. Love the Verizon service!

I have purchased several phones from this location over the past few years. I have also had to receive service a few times for phones that had issues. I get mildly annoyed with some of their attempts at up-selling me to things I dont need/want. It isnt that big of a deal, but I feel like most of the time, I know more about their products than they do. I spend a ton of time reading up on electronics before I ever go into a store to purchase them. Im mostly looking for them to know pricing and specials that are available for products that I already know I want to buy. I think they could use a bit more training and communication on those things. That is why I knocked them down to 3 stars. Other than that, no other complaints.

I went in today and got an iPhone 8+ with some accessories. The girl helping me was honestly awful. She was on her phone the entire time, she told another employee that she just bought a jacket - while she was helping me. She seemed like she just wanted a sale and to get me out the door. She set my phone up so it was working when I left but failed to mention that Id have to do a factory reset if I wanted to transfer anything from my old device. She could have spent a little extra time helping me transfer my stuff instead of buying clothes and snapchatting on her phone. Now Im stuck with a phone that wont complete the transfer and I doubt Id get much help going back to this store.

I had a great experience and have been back several times since for new phones and questions. Always good to help!

Ab ou ve and beyond to help you

One guy who worked with me was great. The other guy the night before? Not so much. Called me a liar. He said I owed more than what my statement showed. I was trying to pay off my phone and ended up spending more because this guy was an idiot. But in the end I was taken care of and was satisfied.

Good customer service! Ive never felt pushed here as I habe at other locations. Theyve always pointed out deals, promotions, options, but if Ive said no, thats been the end of it. I havent felt like they keep trying to push me into something.

Very uneducated staff. I went in to drop off my old phones because I traded up. They gave me this huge run around and a ton of excuses on why they couldnt take the phones. I ended up calling customer care and within 5 minutes my issue was resolved and I could return the phones. Customer care told me upfront that the store could have done what they do over the phone. Horrible staff that has no clue.

They work well with customers they are very courteous in helping their guess I thank them For the help I received.

After spending countless days at the store and waiting over 4 to 5 different times with customer service representatives leaving for over half an hour at a time, we still ended up with a lemon of the phone and then were nickel and dimed in trying to return it. Our brand-new phone kept dropping calls over and over and over, they sent my new phone to the wrong address, we lost the money we paid for the tempered glass screen, but worst of all they still would not refund us the $35 restocking fee that they stated they have to charge us!!! Dont waste your time or money at this store!!! As a prior review stated, sales associates are standing around not willing to help you.Now its even been over a week and Adam Mower, the general manager, still hasnt had the courtesy to call me back or get this resolved at all. No one in the store wants to be helpful or fix problems!!!A final update: It has been over a month and not a single person from the store has called me back. I filed a complaint with Verizon Corporate to which they will be investigating this store for all of the complaints!!! Only Verizon Corporate was willing to try and resolve any issues I have had. They have applied credits to my account for having to deal with such idiots at this store and try to repair the damage done by Adam Mower and his staff!!STAY AWAY FROM THIS STORE!!!