The professionalism and the punctuality are unmatched! Great service and the valet is excellent. They pick up/drop off my vehicle, clean and service it. I only wish they would also vacuum it out and wipe down the interior to make the entire experience next level.

This is the 2nd SUV I brought from Mr. Nick Cutlip he is the best sales person I have every meet, I have several of my friends to buy cars from him, and they say the same .. Mitsubishi is the company for me in laurel. Thanks so much. The best thing about Nick he do hassle you like other dealerships.

Kevin and Mr. Kalil did a great job.Thank you!

The bathroom was from the getto!!!!!!!!! The coffee machine was broke,, and a manager saw this but did nothing to put a sign up or fix the prob........ that to me shows how much they care!! (not my dept....)I spent 30 K for an suv with a service warranty, and I HAVE to come back to THIS !!!!! HMMMMM rethink!!!!!!!!

Very helpful team and have good quality cars. Employee Kevin was really helpful as well :)

They reply fast, my daughter and I sent an inquiry and they called within 20 minutes. We made an appointment for the next day, we met Kevin Torres as our salesman, who was very helpful. By the time we met the team, went looking for 1 car and ended up with something wayyy better! With my daughter being a new driver, I feel much better with car chosen. Thank You all.

Great experience… Zod was amazing very to the point and friendly… I love my truck!

Horrible service, actually run away form any ourismam service, they are not serious. At first shopping the car. because covid-19 they promised that I could do everything online and just come to sign a paper and take the car, in the end I stayed more then 3 hours to take the car (with my kids). Then I schedule a service for routine maintenance in the website, they said they offer a valet pickup, I receive the email confirmation, but they didnt come. They call me asking me to re-schedule the service and I confirm the pickup this time by phone, receive sms and email confirmation, but at the time of the pickup they called me telling that I was out the range area for the pick up. Really? You discover that just in the right moment of the pick up? Do you think that I have time for this? You are just not serious, and I hope that competitors show you how to work. Bad service in all levels.

Had a pretty bad experience trying to get my Mitsubishi serviced here. Made an appointment, came in at 1pm, waited around for 6 hours, just to be told to come back Tuesday and that they THINK they can fix it. So the 6 hours plus the 2 hours of commuting, me calling off work, to get absolutely nothing done and you really think Im going to come back another day? Not to mention, there wasnt even an apology or anything for the matter. I dont know who you think some people are, but if they experience anything like this, more than likely they will not come back. Just saying. I would like to mention though that the staff was very friendly.

Dealing with the Manager Khalil and the salesman Zod I was extremely satisfied. But when I waited for financing I was approached several times asking who was my salesperson (like I shouldnt have been sitting there) It took a very long time for the finance person (Sean) to get to me. Once I was in his office he kept referring how tired he was trying to rush me threw the paperwork because he was tired and had to be back in the following day. After a couple of weeks my old car finance company started calling me saying they havent received payment. I tried to call Sean several times to ask him what is the holdup. He took my name and no. and did not call me back. Im growing really Im impatient with this whole experience.

I have to admit that your team has stepped up the game. I really appreciate all the effort you are putting into making sure we as customers feel welcome. Keep it up! And you can bet Ill be back for future services.Sam Escamilla

Great customer service! I needed a radio code for my 2005 Mitsubishi Montero. I got directed promptly and James in parts walked through the whole thing with me! It was very helpful and I very much appreciate James! His direct extension number is 6021.

Responses were not communicated professionally

All the staff I worked with was absolutely awesome!

Second purchase from dealer great sales consultant Nick Cutlip return customer great service

Mr. Kalil ToureHello Kalil,We chose to write to you about our car buying experience in Ourisman Dealership in a personal letter, which seemed appropriate given all the personal attention we received.If anyone thinks that buying a hard to find, dream car over the phone from a faraway dealership could be tricky and stressful, you proved it to be quite opposite. It all turned out to be a satisfying and pleasant experience, owing to you, Kalil, your friendly and respectful treatment of us, your clients. Thank you for listening to our needs, your patient explanations of car technical features and options, different financing forms and how to transport the car to our hundreds of miles away home. Through frequent phone conversations with you we had developed trust which helped us to navigate to the successful end – the dream car landing on our driveway (faster than we could expect!!!). Thank you for your professionalism, knowledge, patience, your great respect, and for your late night email responses. We were particularly very thankful for your objective advice when different options were presented to us.We also would like to thank your colleague Nick Cutlip for his assistance.Overall, thanks to you and Nick, we rate our experience with the Ourisman Dealership in the highest positive terms. Keep up good job.With best wishes,Michal and Ewa

I purchased my 2nd Mitsubishi from this dealership. Gilles Nsengimana was the gentleman who helped me. He was very knowledgeable of the vehicle he sold me. He got me a good deal from start to finish. I highly recommend this dealership. Everyone I dealt with was very courteous and friendly. Excellent experience.

Mr. Washington outstanding customer service. 2nd time visiting this location I love it here.

All individuals were very courteous and attentive to my needs as a customer

Ourisman Laurel Mitsubishi Service is a prime example of white-gloved service. Professional and customer centric on all levels! Thanks!

I was thankful I got a ride to my job and back while my car was having service done.

Giles was my salesperson and did a wonderful job with getting me into a car i wouldve never thought i could get. He got me into a car that was reliable and in my price range while also having the key features that I wanted. I would recommend anyone that is trying to find a car to go to this dealership because the customer service from not only my salesperson but everyone else was great!

Mr Toure was so nice, professional and very courteois to me. He has a such of a great customer service in overall. I really appreciate doing business with his branch. Thank you

Gilles Nsengimana sold me a 2017 Ford Edge this week. I Had explain to him that I do not purchase American vehicles. He went on to asked me my needs for a vehicle. I informed him that I am a vendor and that I need more cargo space. I also informed him that my budget was very low. He asked me how much of a monthly payment I could afford. Then he suggested that I purchase a newer vehicle and have low payments. Gilles took me on to the lot and showed me this car and I was elated. It was a very good American car. He made the process very smooth. I was not at the dealership for three hours. He stayed by my side the entire way. I would recommend this friendly dealership to everyone for their next purchase.

I want to thank Gilles for the wonderful customer service he gave me. He was very patient and he worked with me. Any concerns I had Gilles and Mr. Hess took it into consideration and handled the problem. I liked the fact that I get a courtesy call to see how Im enjoying my vehicle. The fact that they said if I have any concerns or issues, and if I need anything that they are there for me it warmed my heart.

Great experience!!! Gilles my salesperson was amazingly helpful and ensured that he got the deal done for me. Sam and William also displayed exceptional customer service, and truly made me feel valued! I couldnt have asked for a better car buying experience, and I am sincerely in love with my new car. Thank you all so much!! A++++

Me and my wife been looking for a family car. I have been looking all around to find the right one and we had no luck. After being lie to for their own financial gain from others dealerships God redirect me and my wife to ourisman Mitsubishi of laurel and as soon I walked in there we was greeted with respect and happiness. They gave me and my wife a wonderful deal that I called blessing. Amy sold us the car and is the best. And should be number one. She lets test drive the car with our baby in it to make sure we wanted the car and we did. We are so happy with our truck and thank God and Amy at Ourisman Mitsubishi of laurel for understanding us and giving us the truck that blesses my family.

First car in the garage for service on a weekday and it took 3 hours to complete an oil change, tire rotation and air filter replacement and the labor cost showed it....

Bought a 2020 Sentra for my wife she loves it this was the best places I have ever brought a car from. My sales rep Amy was very informative and made sure we both got a deal done that was fair and she was what buying a car should feel like every-time.Giles the management was made sure everything was ready and is great business man. The whole staff was great and I’ll do it again a wouldn’t change anything

Ms.Betts & Mr. Toure Are EXCEPTIONAL! They helped my family upgrade our car for our new little addition! They took a difficult situation and flawlessly executed it! We loved the customer service and would HIGHLY recommend!

My sales rep Zhod and sales manager khalil were awesome, he kept me updated on everything, and the finical rep I worked with Shaun Thomas was great, he helped so much. The overall experience was the best.

Lou from this dealership was absolutely amazing!Let me just say that I was already in the middle of a deal with another dealership.. we were just taking a walk while they figured out numbers and we walked through this dealerships parking lot. Lou walked out and approached us. He offered his services and inquired about our interests. He was beyond patient and kind- he took his time figuring out exactly what we were looking for. I walked away with a bran new Mitsubishi and a friend forever! Thank you for everything you did for me and my family Lou. And I absolutely LOVE my new car❤️❤️❤️

Samuella Betts was an awesome Sales Consultant. She was very personable and made the process of our purchase enjoyable

The mistibushi mgr the bearer James is a very polite respectful and always listen to instructions whenever is setting my car for service in laurel location even all the technical crews are awesome likely going to this location at all times for my service Godbless these Guys very competent people .

My experience was amazing. We been to so many places in the last couple days trying to find the car that fit my family. Lucky enough and after so many disappointments we decided to stop by check their cars and I have to say that we were able to walk out of the dealership with a brand new 2020 SUV but this credit its for Gary he was such an amazing sales representative. He took the time to explain the process and took the time to show some cars, right when I though we were out of luck he said I have one more to show you and I know you going to love it. And there is was. My family and I now have a comfortable car and we are very thankful with Gary! Amazing guy!!!!!!!! Also Scott was so helpful as well. See you guys soon for a future purchase.......Gary!!!!! Thank you!!!!!

Mr. James always takes good care of me and my Mitsubishi Outlander. Thank you:)

Their services center is the worst and horrible.On June 30th, my wife and I bought a brand new 2017 outlander (diamond white), during the final inspection we discovered 1 inch stain below the gas cap door. The salesman asked us to take care of the paper work and he will take the car to services center to remove the stain.After we done with the paper work. the salesman told us they couldn’t remove the stain and asked us to take the car back next week.Now, here are the horrible parts;7/10 – brought the car back, and they told me it needs paint job7/17 - brought the car back again, and this time they damaged my car (the driver at services center forgot to put the car in park and car roll backward and hit another car and damaged the rear bumper). They gave a rental car (hyundai accent) for me when the car will in body shop for a while)7/21 – they told me the part is in back order8/4 – they told me the part will be delivered on 8/8 and plan to have car ready on 8/98/8 – called and they told me part is arrived8/9 – called again see I can pick up the car, the services center told me, don’t call him and he will call when the car is ready.As of today, I haven’t got my car back and no calls. Email the services mgr, and got no response.

Next visit maybe walking in would have been more customer service friendly. I waited almost 2 minutes for 1 of 4 advisors to assist me.

The team was nice. They offered a shuttle service so I did not have to wait around for my car. I was able to get wiper blades as well which I was in dyer need of. I will definitely be bringing my car here for future services.

The employees were very friendly and kept me up to date on the progress. It did take 3.5 hours to complete the service (oil and filter changes, tire rotation. I thought I had an appointment but I guess I did not . They did not start on car until 2 hours in of my wait.

Nick Cutlip is the best.

My experience was outstanding. Kalil and Gilles made me feel welcomed. They listened to my wants and delivered what I needed.

I am coming back next year and get another Mitsubishi outlander again for my wife thanks so much and see you next year

I worked with Samuella to buy my first car. She was absolutely amazing. She made the process as easy and comfortable as possible. Would highly recommend this dealership. If you go ask for Samuella.

The whole experience was amazing Gary made sure I was satisfied all the way and answer all the questions I had regarding the car. One of the best car buying experience ever

When changing oil,, I they recommended to change the air filter. So I did. Service engin light came up as a result. I took the car back, they charge me ~$70, and said catalytic convertor need changing, gave me a qoute for ~$700. I took the car back home, disconnected the battery and issue resolved. Not sure if this is permanent fix, but most of recommendation are for just charging you more, and not necessary.

I want to take this time out a GIVE A BIG THANK YOU FOR MY SALESMAN GILES who went way and beyond in helping me become a New Owner of a 2020 Mitsubishi Outlander Sport, he take care of my needs in making sure I was happy and satisfied, he was professional, kind, polite, and he assured me that I would leave that Dealership in a new car, again Thanks to Giles for making that all possible, continue that Good Work, Great Teamwork to all that helped in making it possible . Linda Greene

Time frame was terrible!! I had to talked the operation manager 2 times to see whats taking so long to repair my vehicle. It take a total of 4 weeks to repair my vehicle. Thats crazy for a major dealership that pride themselves on customers satisfaction.

Was quoted nearly 500 dollars to replace a windshield wiper switch on a mitsubishi mirage. The part costs 100 dollars. Your hour of labor is not worth the other 400. Absolutely absurd

Excellent customer service given to me by Nick Cutlip . He went above and beyond what I could hope for. He was patient and answered all my questions. There was never any pressure just gave me the facts. I would highly recommend him.

Clean friendly and very helpful.

Great experience and I love my SUV. Everyone was welcoming and made me comfortable. Gary Collins tho......was great! He made sure I understood fully was I was getting for my money and even showed me different videos on the truck so I would know about the features. He made sure even when I met with Finance, they looked out for me and everything I was promised, I was given.They all listened to my concerns, as buying a car can be very stressful and I came out with a brand new 2020 truck with not much change to my payment amounts. And because of all the safety features, my insurance even went down. I am very happy and am recommending them to everyone I know. My next car....I will be back.

I had a great experience with Samuella Betts and company with Ourisman Mitsubishi. The signage says Hyundai, but they sell Nissan’s and Mitsubishi’s also.Samuella was highly professional, paid attention to detail and got me a good deal on a 2020 Mitsubishi Outlander PHEV.Her follow through and follow up were outstanding.

Mr. James is always professional and helpful and even updated my info for me

Great customer Service, friendly folks.

I had to take my Mitsubishi for recall work and there arent many dealerships left in the area. I normally hate getting work done at stealerships with them always looking for a way to charge you extra money. But thankfully I had no issues and received excellent service by James at the service center. I was in and out, given a rental car while they worked on my car paid for by them and wasnt forced to buy anything extra. The work looks legit and would recommend them to others.

Lou is a very nice person and he tried his best to offer me a good price. Ive bought my first MINI Cooper from here, everything went smoothly, although it took some time to receive the plates. Highly recommend this place to get a used car.

Was an okay experience I had a very good salesman that explained everything to me and answered all questions I had but I got scared into buying these lifetime warranty protection plans that do virtually nothing anything voids that warranty. So I got conned there and I cant get my money back because it was already applied to my vehicle. wont be going back there unless this gets resolved. Other than that it was a good experience other than I got scared into buying something I didnt want and I cant get my money back very upsetting they would do that to people. But will definitely come back if this issue gets resolved

My experience with nick cutlip sale consultant. I appreciate the professional communication. He made sure everything was taking care of before I got to the dealership. I had no problem what so ever. I felt appreciate to come in the dealership. All the way the the lot attended.

We purchased a Used Nissan Maxima on Saturday and it was the worst car dealership experience I have ever witness. First off we had an appointment at 2:00 with a sales guy named Gary he was ok at first but when we were there to look at the vehicle they could not locate the keys to the vehicle mind you we had an appointment they had enough time to find them so we could look at it second off they eventually found the keys after we sat there for two hours they then said one of the mechanics had it in a lock box then I had to get the manger involved because clearly Gary wasn’t trying to make a sale happen funny thing is the manger found the keys in 5 minutes. After that we finally were able to test drive the vehicle. The second set of keys didn’t even have a battery inside or it was dead and they didn’t care to replace them. We finally dealt with a new sales guy named Marc who was very helpful but still it should not should have token us 7-8 hours to purchase our new vehicle. We couldn’t even get the vehicle washed because they claimed they were so busy. Fact of the matter is I would not recommend anyone to buy a car there they have poor customer service skills. Thank god I have my own Nissan tech who can work on my vehicle for me anytime and I won’t have to waste my time and energy with them anymore.

My son and I had an awesome experience buying a car from Nick Cutlip @ Ourisman Mitsubishi. We actually went in expecting to purchase a Hyundai but after talking with Nick, looking and test driving a few cars, Nick suggested a Mitsubishi.Turns out It was a much better choice for us and my son absolutely loves it. Thanks to Nick, it was the smoothest no haggle car purchase I have ever been a part of. I highly recommend Nick and Ourisman if you are looking for a new car.

Thank you so much to the team at this Laurel dealer. Especially Mr. Nick Cutlip for giving me some good looking, quality, affordable options to choose from. I needed a second vehicle and was given the same professional, detailed, stress free service as before. The finance guy also took time to make sure the deal worked. Everything came together great for me. This place came through for me once again.

Latrell was very professional, kind, caring and and showed the utmost courteous customer service.

I purchase my vehicle on 5/24/19. The salesman Lou was just awesome to work with, he was straight forward without pressuring me and got me into my vehicle with the price I was comfortable with. Be careful with the finance department however they will try to hassle you into paying more. 5 stars go to the salesman

Wanted to update. Previously used the number rating with 10 being the highest, while I am not sure which question that resulted in my providing a rating of 8 or 9, the experience was overall very good. I was made to feel comfortable and all staff were respectful. The atmosphere was conducive to making me feel like they cared about me. Make no mistake, I would have no problem recommending any of my family or friends here for automobile needs, be it a new car or a used car.The quality of service provided was excellent. They went out of the expected to make sure that not only could I purchase a car, but a little extra for which I am grateful. Again, I highly recommend Ourisman Mitsubishi to anyone looking to purchase a car.

I had an amazing experience buying my new vehicle from Mr. Nick Cutlip. Zero pressure on my choice, and he got me the best deal possible! Would recommend 10/10 times!

I couldn’t of asked for a better experience! Nick Cutlip helped me get the car I wanted before even coming into the dealership. From the moment I walked in he has continued to help me even after leaving with my new car. Nick, thanks for your kindness and your knowledgeable experience . Any future car needs I know where I’ll be going!

My salesman Nick Cutlip was great!! Didn’t feel pressured to get into any vehicle that I didn’t like. Definitely the best salesman I have ever dealt with. My only suggestion for new customers is to buy new having a few issues with the used vehicle that I chose but Nick has been very helpful through this entire process.

My sales person, Lou and his supervisor AJ was excellent. They both made my dreams come true. IWanted a particular vehicle so bad, that they both made it happen for me..i will definitely tell my friends about those two. However, I agree with the other review...my experience with Mr. Cook, in the finance department was not good. Overall, my salesperson and his supervisor was very very professional.

I appreciate the service and follow-up from Nick Cutlip who was great in getting me into a vehicle. Nick has a wonderful demeanour and personality. He was attentive and patient. I will recommend him to family and friends.

I was referred to this dealership after not having good experiences at other dealerships. Nick Cutlip made our experience at Ourisman simple from the very beginning. He is knowledgeable, upfront, straightforward, and honest. We could tell from the first meeting that he had our best interest at heart. Our family wasn’t “just a number” or “just another sale”. We also didn’t have to spend all day at the dealership - he was able to do a lot of the legwork before we even arrived. He got us great deal on an amazing vehicle!

Nick Cutlip did an outstanding job in selling me my car. He provided excellent customer service and was very professional. I will definitely refer family and friends and purchase my next vehicle from Nick.

My experience was the best. Tony Canas took excellent care of me and made my experience seamless. He promised me he would deliver and he did just that. Everyone involved in my deal was awesome. They were friendly and patient with me. I will definitely buy my next car from Ourisman. Thanks guys. Youre the best!

Me and my husband had an amazing experience. Gary is the best and definitely does whatever you need him to do to help you. We ended up there two days in a row but left very happy and with a vehicle that is perfect for us!!-The Fosters

Nick Cutlip is awesome! He worked with me to find the perfect car in my price range. Im so glad I went to him. Im happy & so is my family. Thanks Nick, for everything!!!

My salesman Eddie and the Ourisman team was awesome. He kept me informed about what was going on every step of the way. I never thought I would be a to purchase a SUV but he did a magnificent job in making sure I got what I wanted. He will definitely be getting business from me in the future.

N/A

Nick Cutlip is one of if not the best salesman/person there. I’ve purchased several cars from the dealership he works and he’s great customer service skills, attitude, wonderful personality keeps me always coming back. He honest and does what he can for you. You can’t get a better person or Man for the job. I will always recommend him 1st. Keep up the FANTASTIC WORK NICK!

I had a great experience. Super fast service. Was able to get payment I wanted. Thanks Nick!!

Nick Cutlip, he is very good Salesman honestly, he found out I’m deaf, we re very good communication and I’m shocked that I received brand new car 2019, it blessed and I’m really happy that I even try to get new car different dealership many turned down but this one is finally I can get new car and trade my old car Volvo 1993 so I can drive to my new home West Virginia and thank you Nick Cutlip and his manager is very motivated and help me everything!!! Thank for their kind spiritually!!! And I will recommend sent my friends go this place, they re very good honestly

Nick in used cars was great! He helped me figure out the best trade in method to use. I love my car now and am saving a ton of $$ each month on payments.Thanks Nick kudos!

This dealership was top notch! Nick went above and beyond to make sure I purchased the SUV I was most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever. After I decided on a SUV the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would recommend Nick Cutlip to anyone who is looking for a used vehicle.

Nick did a real good deal he got me in and out. He didnt take all day plus,he give me tickets to the Wizards!!! Great seats!!! He also calls to see how my car is running. I will by from him again. Thanks Nick!

Nick was very helpful and knowledgeable. The dealership made good on all their promises. Great overall experience!

I was able to get exactly what I needed with the help of Gilles N. in Mitsubishi sales.

***Must See Nick Cutlip***I would like to say Im exceptionally pleased with Nicks customer service! I reached out to him after my 341 meeting while he was vacationing, he didnt hesitate to answer my calls and emails and assist me remotely with the help of Aj. I never witnessed anyone exhibit customer service skills on the level in which Nick produced! He even went as far as sharing very useful information regarding the surrender of my vehicle after I informed him I had purchased a vehicle elsewhere. Again this was very professional and truly above and beyond characteristics you normally dont find in a Salesman! Nick should definitely be recognized for for being outstanding!

Nick Cutlip is an awesome sales consultant! I didn’t think it would be possible to purchase the vehicle I wanted with my current credit status. He exceeded all of my expectations! I kit only got the car I wanted, but at an interest rate 8% lower than I was prepared to have to accept. If you have less than perfect credit and you want the best deal possible Nick is the man to see!

Nick was great and did everything he could to help me get into my truck. The process was very smooth from start to finish I would recommend this dealership to everyone and especially Nick even if your credit is challenged. Thank you again!

Nick,This letter serves to express my sincere appreciation for the outstanding sales service that you gave me throughout the whole process! Your professional demeanor, attention to detail, and exceptional customer service is what made the drive all so worth it, and of course knowing that I would be driving away with my new to me car! I Truly thank you!Sincerely,JaToyai

My Salesperson Gary was very helpful but not pushy which I love! The manager AJ went above and beyond to make sure my needs were met. All in all a good experience!

The quality of service was wonderful. My salesman was very helpful in getting me the car I wanted. Very good customer service. I will definitely consider buying a car from this dealership again. Thank you Nick Cutlip.

I had a wonderful experience, everyone was so polite and friendly! I love my car! My salesman Nick Cutlip was the absolute best!

I am writing this review to give praise to Ourisman Mitsubishi and to my saleman Nick Cutlip! I was treated absolutely wonderful at this location. Nick made the car buying experience so easy. He was very transparent and honest about what could and couldn’t be done in my situation being i just filed bankruptcy. He was able to get me into a SUV that fits my family’s needs and payment wasn’t ridiculous. They also give courtesy check ups as well. It’s been a pleasure working with them and if i ever need another vehicle, this will be who I call!!! Thanks for everything and getting me and my family back on the road again!

Repaired my 2012 Mitsubishi at no cost to me since the extended warrantee is good for two more years. Thanks Ourisman!

Great experience, Amazing customer service and the salesmen Nick Cutlip was amazing and treated me respectfully, I would recommend this company to friends

Nick Cutlip is awesome at what he does. Out of all the car experiences I have had, hands down no one has beat him yet. I would refer him and his team to anyone looking for a car.

Nick Cutlip was great. He helped me get into a brand new car even though I was in a difficult situation. He was very patient and helpful through the process and with helping me to get into a vehicle that I wanted VS just getting any car. I appreciate the dedication and wonderful service that I received with this car buying experience. Thanks Nick!

This dealership is wonderful. Nick Cutlip has helped me out for the 3rd time and i couldnt be happier. They are so professional and really care about the customer. I definitely would recommend them to everyone!

This was one of the best car buying experiences Ive ever had! The entire staff was warm, courteous, helpful, and friendly. My salesman, Nick Cutlip was phenomenal!! I got the car of my dreams with no hassle. I highly recommend this dealership!

I had previously posted a review at the salesmans request. However, I feel i need to leave an honest review at this point. When I went through the process of buying a car, it was unnecessarily slow and difficult. I walked in with a true car price, which they didnt honor. It wasnt until the contract paperwork was written that I saw the price they were attempting to charge, and refused to sign until it was fixed. Then they decided they wouldnt give me the same amount for my trade in, since they decided to honor true car pricing. The exchange took literally 9 hours. I waited at each step at least an hour between. Then they stick a sticker on the back of my car before handing it over. They promised me a full tank of gas at pickup of the registration, which they didnt honor. Then the oil chance, which I scheduled in advance, took 2 hours.