Slow service..2 hours for just an oil change.

The Customer Service at this Ourisman Mazda Service dealership is excellent. I had the privilege of working with Letrell Bass and he made me feel I was in good hands when I dropped off my car. He was available, understanding and went above and beyond to provide me with great customer service. I am very happy with my visits at this location and would highly recommend.

I recommend this dealership especially the customer service that Amy Chandler gave me. I would definatly come again to buy a vehicle again.

NO NO NOBAIT AND SWITCH!!STAY AWAY... CHANGE PRICESI saw a car I liked and contacted the dealership. I was dealing with JIN YANG at first, however ISMAIL WHEA took over. I believe said its his manager or something like that, could be a lie. Everything else was. We went over some numbers on the phone and discussed incentives. I told him what I was willing to spend out the door. We seemed to have reached an agreement on my trade and pricing. I dealt with him for literally weeks on an interest rate. We were getting lower with the interest-rate and discussing pricing. He called me to discuss the final price and monthly payment, I told him that I want the price breakdown in writing. He sends me an email with just Numbers. The price was almost $3000 above what we discussed!!!! He lowballed my trade, which they were supposed to pay off. He ALSO changed the finance rate!! Here I was, dealing with this place, under completely false pretenses. The on the 28th of the month he comes back to me with completely different numbers, still not even officially in writing. Therefore if I had gone to the dealership, without a sales order, something on letterhead or official they would change the prices again. You bet they will with this pattern. The story speaks for itself. They are SHADY, CHANGE PRICES AND LIE!!!NO NO NO... DO NOT DO ITDo not trust the price as listed. Expect nonsense fees. Weeks of aggravating sales tactics and lies ... if you are reading this please STAY AWAY!!!!!! WEEKS OF LIES.Bottom line : SHOP SOMEWHERE ELSE!!!!!!The most DISHONEST dealership Ive ever dealt with!

The customer service at Ourisman Mazda/Hyundai is unmatched. Their team efforts prove that they will look out for your best interest and desires. I recommend this dealer for anyone looking for a Mazda or Hyundai.

Great sales staff! Went above and beyond to make the deal work for me! Two thumbs up!

Highly recommend Ourisman Mazda out of Laurel Maryland. After an extremely disappointing experience with a Towson Mazda dealership, Phil and Ben came to the rescue. They were extremely professional upfront and honest. We purchased a Mazda 5 to be modification with hand controls. They were wonderful at getting all the paperwork we needed and working with the third parties involved. We would purchase from them again in a heart beat. Thank you for turning a not so good experience into a great one!

Oh my god! The worst dealership ever. Please do not waste your time going there. The people don’t know what they are doing. One of them claimed that he is the sales manager and he is worse than the rest. No words at all to describe this place.

I am not sure where the other reviews are coming from, or if they recently updated their website so previous reviews were removed, but this is the worst Mazda dealership (in my extensive experience) in the DC Metro area. Do not use this location; go anywhere else. They do not care about you, or your satisfaction; in the past couple months, this location has gone through a lot of staff attrition, save yourself the heartache.