Thank you to all crew of regal Acura and GMC in special Austin, Pedro, ken and the supervisor I forget his name . Thank you to help my son on his first purchase on his truck Good bless y’all 👍

For the love of God, attention all customers stop paying reconditioning fees and dealer fees at this dealership and others.. Theres a reason why Regal and other dealership are building million dollar facilities. Why are you as a customer paying the dealer for them to sell you a car? If it needs to be washed, waxed, detailed etc thats their responsibility if they want to sell their product. What the hell is a dealer fee? Another fake profit fee. They also benefit on the retail price of the car because they prefer not to negotiate. They win on the back end too in finance. How about the GAP policy and extended warranty products that they push, all loaded with profit again. You know those nice finance guys. They bump your interest rate and make money off of you too again! Do yourselves a favor and search Kevin Hunter on YouTube and youll learn alot in regards to car buying. If most people took time to look at their car contract after they bought they would realize they paid too much in fees and other bogus stuff on their contract. 5 star purchase reviews on a dealer????? They usually got hosed and dont even know it! Do you research people, Regal is a not a different experience!

This was our first time on an Acura dealership lot. We had spent most of our time browsing at Dodge and Honda, but we bought an Acura on the spot when we arrived. Brandon was very helpful from the beginning test drive experience, all the way until the purchase and deal was complete. He even provided his cell phone to ensure that we were satisfied. Since we bought a 2020 Acura MDX late at night, we returned back to get the car detailed. Ken, the manager, and Brandon were both very helpful again, offering water, and picking me up in the golf cart. Pedro the finance guy was super helpful and easy to work with as well. Thank you for your time and service.

They were great from start to finish. Troy got us the car we wanted in 24 hours. He is amazing. Ken did awesome in Making sure we were comfortable with our payments and price. Other than their systems crashing 3 times and caused us to wait more than i would care to be in a dealer everything else was great. Pedro did great making sure our paperwork was all inorder and our car protected. Thank you guys.

Buying experience with Troy was a pleasure... He saved me $50/month over what was quoted me by Crown and Maus. It is well worth the drive.

Absolutely money hungry. Prey on the elderly. Substandard mechanics.

Just ask for Ken or Brandon they will take great care of your needs. I highly recommend them.

Great sales department and honestly staff.

We were looking on trading in our vehicle for a new 2021RDX for my wife. We checked out multiple SUVs that would be a good fit and a good lease. I contacted Regal and Mr Huckabee answered the phone and next thing I drove over an hour to discuss a lease. My sales guy was Troy Carter and they already had the vehicle waiting. We test drove and discussed a lease. No haggling around with cost, I knew what I needed and they met all. We leased and Troy spent the time with my wife on getting everything set up in the vehicle. These guys are awesome and even the financial guy. Im looking forward on a long term relationship with them and hopefully Ill trade in my 2022 MDX for the newer model towards the end of year. If you want a great deal and feel like family go see Mr Huckabee.

This was my first experience in the service department and it was fantastic. I have a 2020 MDX and an ILX and the services that I needed was explained thoroughly. Chrissy Hartman was my service advisor and she was fantastic and friendly. I think its important to positively review businesses that do well and provide exceptional service. Thanks Regal service department.

Nothing but the greatest experience ever! I’ve purchased a few used cars from Regal before and hated the experiences. I thought I’d never buy another car from them but I gave them one more chance and it was truly the greatest! Austin my salesman was truly amazing! I clicked with him like I’ve known him for years and he was not pushy at all. I didn’t feel pressured one bit through the whole process. Thomas my finance guy was nice. He was great. He got us in and out in like 2 hours. I love my new Acura and super pleased with my entire experience. Thank you Regal!! I plan on coming back to buymy next car!

Just bought a new Acura MDX. Troy Carter was our sales rep. He was great to work with. He spent a lot of time trying to help us get what we wanted. Would highly recommend him. Also the Finance Manager, Pedro, was thorough and easy to work with. Great experience at Regal Acura!

We took our vehicle for service and received world class service. Service advisor Dustin Brown went above and beyond his job to make sure the vehicle was fixed and kept us informed throughout the process. The shuttle service was a plus.We look forward to a continued business relationship and don’t mind driving a bit to the dealer’s location and its great service.Thank you again to the entire team at Regal.

I had a leased Acura due to be turned in. Been leasing for over 20 yrs with Acura. Was always promised mileage forgiveness if I stayed in an Acura which again was promised per the service agent. The dealership took over two months to tell the financial services that the car was brought in so I was still getting charged for an old vehicle. Then what was promised at the table with the mileage forgiveness wasn’t honored!! I was advised to go in and have a meeting with management, sales rep, and anyone involved. Upon going to the meeting, the main young lady who had leased me the new vehicle conveniently “no longer works here”. I, a young woman, was in a “meeting” with 3 big gentleman all telling me this was not said, which is a lie! They asked me to sign a paper stating they owed me nothing which was signed under duress!! The manager agreed to pay half of the mileage fee... why would they do that if they didn’t think they were wrong?!? They should have honored what was said! I wouldn’t have leased a new vehicle otherwise!!

Team was quick to respond as we went back and forth on numbers and selection for an MDX, as well as fast to a highly competitive price. Since I was also interacting with several other dealerships simultaneously I could compare the response of this team against the others.

I highly recommend this Acura service department. They truly go above and beyond in providing exceptional customer service. They have an express service area which is wonderful as they get you in and service your vehicle in the shortest time. But their service on the vehicle is definitely far more comprehensive and better quality as compared to other Acura dealers in the area. I will be returning to this dealer for future service appointments. I want to give kudos to their service representatives for making extra effort to ensure that their customers leave happy and completely satisfied with the work.

Its worth your time to drive to Pinellas and buy a car instead of here.

I own a 2016 Acura MDX. There’s been some kind of problem with the shifting and RPMs racing, which I thought was transmission related. It’s been happening for about 8 mo now. I have taken it to Regal 5x . The first 2x while it was under the original warranty I was told they could not find anything wrong with it. So the 3rd time I brought in they diagnosed it But I was advised to wait on the repair due to just purchasing a new extended warranty. The repair they did did not correct the problem. I was yelled at and hung up on by Dustin in service when I called to tell him it was actually behaving worse. He told me I had to drive my car a thousand miles before they would be willing to look at it again. When i objected he told me it was probably my driving habits that was the problem. After Dustin hanging up on me, I spoke to the service manager Rob and explained my frustration. I told him I need to bring the car back in again and this time I would like to get a loaner, which they had offered me times in the past but I never took one because I really didn’t need it those times. Rob told me they don’t do loaners there. Hey Rob did you know when you place your customer on hold there’s a recording that states you give loaners to customers. Needless to say I’ll never be going back to Regal. 1 because of the rudeness of Dustin, 2 because there’s something seriously wrong with my car and no one can figure out what it is and 3 the service manager lied to me and argued with me that they don’t do loaners even though it is stated on your telephone line recording when you’re holding and two employees that I asked did confirm with me you still do loaners. It’s one thing to have a difficult time diagnosing someone’s vehicle. It’s perfectly understandable when the problem is strangely intermittent. But it’s entirely another thing to allow your service advisor to treat someone so rudely and they hang up on you and no one ever even apologizes to you and then you turn around and bold face lie to them. I would never recommend this company to anyone.

Great dealership just as long as you dont have to deal with their Parts or Repairs dept. The Parts dept expect you to drive 30 min to just pay for a part ahead of ordering a part of $100 or more and they dont take your card over the phone! The Repairs dept will make you wait 3 hours for an oil change that you already scheduled an appointment for!! The Sales dept is very nice though ....so if that is all you need from your dealership then you are good to go.

Received great service leasing a new Acura. Everyone was professional, helpful and went above and beyond to make sure I was happy.Quick, painless and I ♥️ My new MDX!

I was promised a lot of things by manager Ken and at the end they was trying to sneak me into a lease without telling me untill I had to sing also trying to sell a used car as a new one telling me is discounted and sneaking regular price on the paper

Went there because I thought they were going to be “ making a difference” on a car deal. well they sure did make a difference. I def won’t be going back, needless to say refer anyone. If you want to pay more for cars go here. I showed them the same car they had listed, at another dealer with lower miles, $2500 cheaper, with no scratches or dents. They still would not come down on the price. Their car had cosmetics damages from an apparent accident which did not reflect the car fax. They still did not come down. After they finally came down, they still thought their vehicle was worth what it was. Here is the kicker, the sales manager wanted to give me $2000 for 2x vehicle trade. Unbelievable, I know Sal would be really upset if he found out he lost a customer due to his sales manager. Well, I went to the other dealer, and got the better deal, I told them I would do it, and he said “ we’ll go to the other dealer” and so I did ... bad news spreads like wild 🔥 🔥🔥🔥. I wanted to keep the business local, since I live in the Lakeland Area. Instead had to go to Kissimmee. I spent Half of my day wasted!!

The vehicles speak for themselves just Beautiful but These guys are PROFESSIONAL beyond expectations!! While car hunting it was the absolute BEST EXPERIENCE ever! To me service is everything and price matters but falls under secondary priority. The amount of knowledge and kindness is so well communicated to the buyer. I wish we had more salesman like these guys. I was living when they showed me the cars.

Service advisor Kyle Cook really goes above and beyond. Knowledgeable and on point. Very valuable asset to have at Regal! Thanks Kyle for your attention to detail!

We wanted to buy from them but no one wanted to help us. We initially called and gave information to a finance guy regarding a trade. He never called us back. We finally got child care so that we didn’t have to bring my 2 year old with us so we could go in person. Eventually, a salesman came out and gave us inaccurate information on our trade and then tried to send us on our way within 5 minutes. He did not get any information from us on the trade or our information. We were trading a brand new highly sought after car for something bigger. We know exactly what we wanted and what we can pay. He also told us he was the only salesman that works at that dealership. I’m at unsure the accuracy of that statement but that seems like a farce. A few days later we called the first guy we talked to, assuming he forgot about us. He took the information down again and stated that it was the last day of the month so he was busy but he would get back to us. Again, he didn’t call back. We found the car at a used lot (we’d prefer new but the Regal is the closest and we can’t just find childcare in the midst of a crisis). We started working with Jenkins Ford (HIGHLY RECOMMEND! They are amazing and don’t play games!). We did not buy the used one from them that day because the salesman was going to call the next day with more concrete numbers (which were amazing and super fair). On the way home, I received a called from a completely different sales person at Regal who seemed motivated. I sent her all of the info she needed and waited to hear back. She texted and was rather responsive initially. I told her we were waiting on concrete numbers from the used car but would prefer new so if she can give me an idea of numbers we would work with them. She eventually ghosted us. My husband called her to make the conversation a little easier but she was with customers. Eventually the sales manager called us and was rather pushy about getting us into the dealership. He was not informed of all of the information I had already shared with the sales ghost. He did not seem interested in working with us over the phone and we really don’t want to go back there if they aren’t going to make an effort. We are getting the car but we will probably try somewhere else because it was a huge hassle here. We were ready to sign papers on day one and hand you our money Regal. This would have been your easiest sell.Side note: We have amazing credit scores, have purchased many vehicles and have never experienced anything like this. Sales ghost also did not believe the low mileage on our trade. My husband is a car guy and we have many cars that are cleaner and better taken care of than ANY car out there including the new ones on Regals lot!

Had a very simple yes or no question about my car and the guy was very rude about it. Having an attitude the whole way through. Very poor customer service, and Acura should be ashamed that they let this man represents his company. He deserves to be fired on spot for how rude he was.

Bait & Switch - I was originally working with Maus Acura in Tampa, but the color and trim of the car I was looking for was no longer available at Maus. Maus told me they could work with another dealership that had the car to have the car sent to them. After several days of being told by Maus that the dealership wouldnt respond to them, I decided to do some research and find the car myself. It turns out that the car was at Regal Acura and they were refusing to send the car to Maus. I spoke with Regal myself who told me they would match the offer Maus was giving me. The salesperson gave me his cell number to coordinate a time to come into the dealership to see the car. A few hours later, I texted him a picture of Mauss Extended Benefits asking if they would match it. The extended benefits cover 13 items, including free oil changes and tire rotations. He responded and confirmed that they offer the same benefits with the exception of stolen vehicle and collision reimbursement. I was ok with that and scheduled a time to come into the dealership. On my drive to the dealership the next day, I called one more time to confirm all of the extended benefits they claimed to offer. The salesperson backtracked and said that they provide some of those benefits but definitely not free oil changes or tire rotations. Once I got to the dealership after driving over an hour from Tampa to Lakeland, I was told that there is no way they would ever match the deal from Maus.It seems as though I was blatantly lied to just to get me to come into the dealership. This has been such a horrible and stressful car buying experience. I would not recommend working with this car dealership that seemingly plays games and uses old-school tactics to try to deceive their potential customers.

Great experience and I would definitely recommend again! We ended up getting a new vehicle within our budget and lower than anywhere else we went! A+++

As usual, we had perfect service. In and out quickly. Friendly, caring service personnel. Keeps us coming back.

Best car buying experience ever!! Worked with Wanda Rivera at Regal who was outstanding. The entire process was smooth and I am extremely satisfied with my vehicle. Thank you to a great team at Regal who made this happen for me.

Five stars says it all! Such a positive car buying experience. I moved into this area one year ago and Regal Acura serviced my 2010 Acura ZDX. Now that Ive purchased the 2017 Acura RDX Im positive I will receive the same great service.

Waited on hold for 20 minutes to ask one question to the service department. Kept getting transferred by a bunch of different people asking me the same question every time just to be told 20 minutes later they were busy and I could leave a message and see if they call me back. Couldnt have figured that out 20 minutes ago?

I truly cannot say enough great things about Regal Acura. My salesman, Reggie, was not only knowledgeable and professional, but extremely patient. He helped me find the perfect car. Billy is a wonderful manager as well. I cannot wait to come back and have my car serviced! Thanks for everything, Regal.

Very professional and upfront. No pressure and straightforward conversation about what to expect. Honor initial out the door pricing offer and very flexible. I drove 40 miles to the dealership and I wasnt disappointed.

Troy is a great salesman. He works hard to get you taken care of but is not pushy and doesnt play games like so many car salesmen do. We purchased a new vehicle in December 2015 and when it came time to replace our other vehicle, we came to Troy again this week. We have had two great buying experiences at Regal in just over a year. Thanks Troy and Regal Automotive!!

This is by far THE BEST Honda/Acura dealer around. I worked with Wanda in Acura to get my new MDX and she is amazing. I love my vehicle and I love that she is a honest sales woman. Also, Adam Hernandez in the business side of things was wonderful and helped me understand all the paperwork and fine details. I will be going back again and again!!!

Chris in finance was wonderful and Sam in sales was very helpful. My experience was overall very positive. Thanks for everything!

I recently purchased a new 2018 GMC Yukon Denali from Wanda and she made the entire process extremely easy. What a great dealership to work with. I would definitely recommend Wanda and the team at Regal if you are considering a new car purchase.

Troy Carter was an excellent salesman and not pushy at all, which I greatly appreciated. Truly enjoyed the experience dealing with him and would highly recommend him to anyone. Thanks again Troy!

Love dealing with Chrissy. She’s the best to me and my RDX!!!!

Our 4th Acura and I have to say they were great! Tiffany was still new but a sweetheart and David you are awesome! Lovely to work with, great customer service. Will definitely be returning!

I rarely do reviews. I have managed a large sales/housing company for over 35 years. Service dept solved a problem and bailed me out of a time crunch by my own creation. With service this exceptional (staci and crew) i felt compelled to share something this good.

This company is trash been calling since May and still no returned call. They surely had no problem returning calls when they were selling the car. Thieves in plain sight. I would give them a 0 if possible. Just frauds and untrustworthy.

This was by far the best car buying experience weve had. Weve shopped the majority of Honda dealerships in florida. This dealership, reached out to an email we sent, then gave us the best price and service we could imagine. This will be the only place we buy or lease any automobiles.

Such a great experience at Regal Acura! Troy was fantastic and made the trade very easy and stress free! Thank you to Regal and Troy for such a pleasurable experience!

Great service. Prompt and Professional.

Great place very special thanks to Troy for all he done to make sure my wife got the vehicle she want at a great price. I definitely will be back and highly recommend Regal Aruca to make sure to asked for Troy definitely. To include special thanks to the sales manager team.

They took they time to walk us through the process and Ken, the GM was the icing on the cake. The whole process was pleasant and professional. All the people that worked with us were great.

Great service. Greg was super nice and easy to work with. Got us out of there very quickly with our new car!

An awesome car buying experience!! Cody and the rest of the staff were very tentative to our needs and what worked for us in buying our next vehicle! I would recommend them to anyone!!! We will be going back here for our next vehicle for sure!!

Great friendly and quick service, the drop and pick you up at your home

Bait and switch operation. They have a 2016 Impala LTZ advertised with option such as LEATHER SEATS and POWERED SUNROOF in big capitals. The leather seats are certainly available, but not so for the powered sunroof - which appeared not only in the main ad, but also the specifications. They also advertised online a box marked sale price which one would assume meant that they had a better deal going than the asking price of $12,901, but when I clicked on the box and filled in my details all I received in reply was a generalized call to try and sell me on other cars. When I specified that I was only interested in the one car, and that I wanted an idea of the sale price to save me the 50 mile drive to the car yard, the girl dithered until she finally said a sales rep would call back to give me a price - no one ever did. Then I got a note today following up in general terms, not about the car in question, and when I pointed out the lack of professionalism involved I received another generalized call trying to sell me any car at all. I finally got them to address the car I was actually interested in and all they quoted me was the original asking price - no mention of a sale price. It was during this conversation that I discovered the car didnt have the sun roof after all, but hey, the guy said We do have a Chevy Malibu with a sunroof! - you get the drift. Just typical bait and switch tactics, plus a bogus sale price button designed for the sole purpose of getting your contact details so they can try and sell you on other cars.

Bought an Acura TSX from this dealership. The salesman was great and the car has been even better. So far we have had no issues with the vehicle. This is the second Acura we have bought from Regal and we definitely be buying our third Acura from them also!

Fast and great service

Thank you Billy Han and Wanda for an amazing treatment gave to my mother and my . And also for the patience with our children. Im really really happy with my new car.

Just bought a new 2016 MDX from Troy and Wanda. They were amazing, by taking their time to explain all the new features, not pressuring us, and they made us feel like family. We will continue to buy our new cars from here! I would recommend Troy and Wanda at Regal to anyone and everyone!

I just bought a Pre Certified TLX from Regal Acura and was extremely pleased with the entire process. Wanda Rivera did a great job of educating me about my car prior to me buying it and after the deal was inked. No high pressure, no bait and switch, just good information to let me make my decision and patience in answering all my questions. This is just the way purchasing a car should be done. Good Experience all around. I highly recommend Wanda and Regal.

No pressure, very professional and helpful. No gimmicks just the truth. They want your business and they want you to come back and they tell you. Reggie, Wanda and JT...awesome.

Second vehicle purchased here. The vehicles are great - the safety features are amazing and that middle row adjusting (family of 6 here) plus the ability to exit 3rd row via a button rather than a 13 yr old who quite happily exits without letting the back row out - is like winning the non minivan lottery!! I was waiting on just the right car/deal to happen. Wanda was all over it. She immediately assessed what I was looking for in terms of a vehicle and price. She left me alone until she had something she felt fit my requests. She did not badger me as usually happens when car shopping elsewhere which becomes awkward and uncomfortable . It took 6 months but the right car and deal came along. Its been several months now and she still answers my questions about the vehicle and checks on us. May Wanda never leave Acura!

Everyone was amazing to deal with and they took the time to get me the best deal possible. Highly recommend Regal Acura for your automotive needs.

Enjoy doing business with them very good service very good staff knowledgeable would recommend 100%

Troy, Wanda, Gil, and JT are the best sales team ever! My purchase of my 2016 Acura TLX was seamless. My long-term experience with Regal Automotive Group, particularly Honda and Acura, has been stellar. It all started in 2004 with Patty Olsen and my first purchase, 2004 Honda Pilot. It has been the best car buying experience. I have purchased seven cars from them and recommended many friends for purchases, and Regal Automotive Group staff always delivers. If you are looking for the best price, car, service, and financing, go to Regal Automotive Group.

I have a very good experience at regal Acura I would recommend everybody I know that need a car to go to regal, everybody was friendly and helpful

Wanda Rivera made the experience a pleasure. I would recommend The Regal family to anyone looking for a enjoyable car buying experience.

Ive always wanted an Acura MDX and my wish finally came through when I went to Regal Acura! Was greeted nicely by Troy Carter and he started working. I must add that Sales Manager Billy Han is the best Sales Manager Ive ever worked with as he worked extremely hard to make my wish came true! He was sweating! Then, I met Pedro who started working with the banks to get the finance going. He even gave me the SUV to test drive and I fell in love with the 2016 Acura MDX! So, Mike Harvey, the man with a plan, he made everything happened! He got the payment I wanted and now my wish is now a reality and I am one happy and excited customer for life! I hope to keep this vehicle for a very long time as I have traded so many vehicles in a short period of time. Now that I have my dream car, I can stop looking! Regal is a great company and I highly recommend them for your vehicle purchase!

Wanda was great! Very knowledgeable and got us the car we wanted for a great price.

The staff is courteous and professional and I did not feel pressured into buying. Service Department is the best I have dealt with. I have purchased 3 cars from Regal so I do recommend this dealership.

Shane Castro was amazing to deal with. I’d definitely come back for another vehicle in the future

Was worth doing the deal with them as opposed to surrounding Orlando dealers. Smooth and easy transaction, friendly service

On August 29,2015 I visited this dealership to look at new models.I previously leased three (3) Acuras from this dealership. During this visit I proceeded to lease my fourth vehicle a 2015 TLX. I have been asked, why another Acura, and my response is I am very pleased with all aspects of this dealership,Sales and service and the quality of the vehicle. I can highly recommend the vehicle and dealership to anyone looking to lease or purchase.

Had an excellent experience in the purchase of a new Acura MDX. The sales agent was informative and worked with me on pricing. I was given a lift to retrieve my vehicle after picking up the new one.

Billy and Troy were wonderful when buying my third Acura today! Cant wait to drive it out.

On Saturday, May 12, 2018, I had a second opportunity to work with Troy Carter to get into a new Acura. The lease on my 2015 TLX, which I loved, was almost up, and I was ready to move into a new 2018 TLX. I had looked at other dealerships closer to my home in Tampa, but I honestly knew I didnt want to purchase from anyone BUT Troy due to the pleasant buying experience I had in October 2015.Troy knew we were there to do business, and we appreciate how up front he is with us regarding pricing and our options - we didnt have to go through the ten rounds of back-and-forth to get to a bottom line like we have experienced at other dealerships. I decided on the 2018 TLX w/Tech Package and everything was signed and I was out the door in half the time I was expecting. Troy is in a league of his own when it comes to customer service and salesmanship. I can honestly say we will come see Troy as long as we can. In fact, my husband will be going back to him in a few months to purchase a vehicle, too. Taking the short trip from Tampa is worth the painless and exemplary experience!Every Regal employee we came in contact with is always friendly and helpful, and you leave knowing your long-term relationship is important to the team.. and you leave knowing the Regal Acura... the Regal... experience is the only one youll want each time youre shopping for a new vehicle.

Manager was up front and easy to work with, we were able to come to an agreement very quickly.

This was the best car buying experience I have ever had... My car salesman Kelvin Herrington, (whom I know personally from my church Parkview Christain Life Center) Such a GREAT man of GOD, helped me tremendously... He made sure I got the best deal on my car... He was very knowledgeable on the cars that was on the dealerships lot. Which helped me to fine the car that would best fit my family and I. Im so happy I went there!! AND VERY HAPPY WITH MY NEW CAR PURCHASE!!THANKS SO MUCH MR. KELVIN!!From: John and Nicole Mack

Troy Carter was amazing! He was able to help us get the perfect car for our family!!

My AC repair warranty almost expired then it stop working. The dealer honor the warranty and make free repair.

My wife and I went to Regal Acura to test drive an RDX for purchase in the future. We met with Cody Hicks who was very professional and took us for a test drive. After discussion and a great offer, we ended up purchasing the RDX the same day. I would also like to thank J.T. Thomas for his patience and help with the financing of the vehicle. Overall the experience at Regal Acura was excellent and looking forward to a continued relationship with the dealership.

After 10 years of driving a Yukon it was a little difficult to say the least to pick a new SUV, but not to lose the luxury part. Wanda in Acura was Patient with me for 8 months. Yes 8 months and I changed my mind just a few times to say the least. In the end we got what we wanted from the vehicle and with Kyle Clos in finance. Ask for Wanda no matter what kind of vehicle you are looking for and Kyle in finance.

Cody Hicks, the Go To car guyIve been a proud customer of the Regal family of dealerships for the better part of 6 years now. My wife and I purchased a Kia Optima back in 2011 and it too was an exemplary experience. My daughter recently was in the market for a new Honda Civic so knowing that Regal also owned a Honda dealership I wanted her to go nowhere else. I called Regal Kia and asked one of the service managers (Glenn Russen) whom I’ve dealt with over the years if he had a name of someone at Regal Honda we could get to help us. He said the go to man at Honda was definitely Cody Hicks and that he would go ahead and give him my contact information. Within 20 minutes of that conversation, Cody calls me and I told him exactly what we were looking for. He was extremely professional and stated that he would get to work right away for me. Shortly after that he calls me to say the vehicle my daughter was looking for was available. We were able to do 90% of the transaction right over the phone which saved so much time. By the time I got to the dealership with my daughter the car was filled with gas, detailed, and ready to go. Cody immediately brought my daughter out to the car to make sure she was happy with everything then we went back inside to finish signing the remaining paperwork. Cody then brought us to meet with the business manager JaMichael Thomas. Knowing that this was my daughter’s first car buying experience on her own, they made sure to explain everything to her and more importantly make her feel at ease. No hard sell, no aggressive sales pitch as some dealers try to do. What I thought was great about both of these guys was they were so down to earth, friendly, yet professional. This is the way a car buying experience should be and other dealerships should take notice of the way this organization treats its customers. I have dealerships so much closer to my home yet I drive almost an hour from my home one way to this family of dealerships for all my service, repairs, you name it. I’m a firm believer that you get what you pay for and this place is well worth the drive and investment. I think my daughter will agree that we are definitely a future “Regal” return customer. If you’re reading this know that coming here will be the best car buying experience you will ever have and trust me when I tell you I’m extremely picky about service. Bottom line is this place rocks as does Cody and JaMichael. Don’t take my word for it, see for yourself…

Great service, especially from service manager rob young

Bought my first Acura 2016 MDX at Regal Acura in Lakeland, Fl.My salesman Troy Carter was very polite and informative. He evencame in on his day off to make the sale!

Dont believe this deler !bad sever and bad car I buy all new 2015 mdx !i driving car home turn on music speaker is broken !next day go back deler do severs !cant let me retrun damm car !dont believe they !and i buy this car we deal price really every be dont and they add 1000down payment on my car and add $3on my every month payment !!this fine but I hope u guy dont buy damgce new car cus they not care u !! Hope u guy can choice right deler !and right car !dont believe they say cant retrun car in 2day !!i buy new mdx 2weeks still on deler !never enjoy new car yet !dont be next like me!

Loved the relaxed, hassle free experience. The team at Regal is not salesy and I never felt pressured to make a decision.

I would absolutely recommend this dealership! Great customer service, honest and looking out for your best interest!

Just bought my second MDX here. Great service and staff.

Appreciate friendly service in time of need.

Great price, great car, great people. Ask for Troy!

Inconsistent follow up. Nice facility.

Great family owned dealership!

Drive hour away with a valuation on my trade already given to me by phone after running vin and sending photos. Dealer then offered me $3,500 less when I got there, the old bait and switch. I obviously took my business elsewhere. Be warned

Regal got in touch and fixed my previous issue. Thanks for the follow up and making it right!

Best cars and staff!

Repair was made within the stated time.

If I were to buy an Acura in Lakeland, I wouldnt take my business anywhere else!

Customer care sucks

Fine auto store

I can only say in a few words that GaD touched me and my husband, treating with so much a wonderful person and an excellent professional without her it would not have been possible for us to be satisfied, I hope they will keep her forever and give her the value she deserves, many Thank you.