user
CVS
27251 La Paz Rd, Laguna Niguel, CA 92677, United States
Appearance
CVS
Comments
ed
Review №1

This is absolutely the worst pharmacy in existence. Absolutely no customer service and management including pharmacist should be terminated immediately. I do not leave bad reviews to anyone but for your own good avoid this location by any means if you want to get correct medication or any kind of service.

Ch
Review №2

Horrible customer service.Went to the La Paz location for 2 reasons.1) Exchange a L’Oreal facial powder because I got the wrong shade of color. Doing a straight exchange the lady asked me for my Visa card. I explained she doesn’t need my visa to do a straight exchange you could just wipe the products and still have a record without asking me for my visa. She couldn’t help me so called Tiffany to help. Tiffany explained she does need my visa card as they need record. She continues to scan both L’Oreal products and then doesn’t ask me for my Visa card at all to which she apparently didn’t need even though she insisted she did. So basically I was right they didn’t need my card and they just wasted more of my time To wait for an additional cashier to tell me the same exact thing and then do the opposite.2) I had both my Covid vaccines at this location. No problems with the vaccinations.I did receive an email stating I would receive a 20% off entire purchase coupon upon the second shot. Which I never received. So I asked about it while I was there. She replied she didn’t have the coupon an asked me to go back to pharmacy to ask them for it which I did. Pharmacy had no idea about the coupon or anything that I was talking about. Tiffany walked up and sarcastically said to the pharmacy technicians “I gave you them earlier today”…And which I sat down waiting for them to find and she came back stating they didn’t have any back there either. She suggested that I go to another CVS to get that coupon in which I thought it was strange she couldn’t just print one out and suggested that I take my time to drive somewhere else to get the coupon that they should’ve given me upon my second shot.

El
Review №3

Be cautious with manager of the pharmacy!I have a prescription from my doctor of two medications. Mrs. Bianca informed us that they do not have stock for one particular request and that we need to find a different CVS. We passed by the CVS down the road from here and were told that the CVS we were at does have enough stock to complete our prescription.So Mrs. Bianca is completely lying to me and wasting my time by sending us to a different CVS. This is completely unacceptable. A complaint needs to be addressed directly to CVS about this situation.Hope this situation does not happen to anyone else, especially after a delivery when we are in pain.

K
Review №4

Rude workers. Make many mistakes. No wonder people do not trust pharmacies.. CVS is one of the worst!

To
Review №5

Worst pharmacy I’ve ever seen. They consistently miss call ins for prescriptions, don’t notify when meds are filled, won’t pick up the phone. Truly horrific. While waiting for pickup I’ve heard them apologizing to every person. To top it all off did not consult on new medication so violating law as well.

Ma
Review №6

This cvs pharmacy has all expected products a good drug store would have, the manager and the staff are very friendly, always helpful and smiley.The pharmacy staff are knowledgeable & likely go out of their way to help you. I personally enjoy going to this store more than other stores.

Ma
Review №7

Clean store. Knowledgeable staff. Very helpful and friendly employees.Matt Maleki

Er
Review №8

Staff is awesome! Always only one checker. Line is always 10 minute wait.

ka
Review №9

There is no replacement for live in person customer service. I dislike giving a low score, but it is impossible to reach this store. Everything is automated, and the automated system hangs up on you while youre trying to get assistance. I was trying to get a question answered before I drive in to the store, but there was no way to reach anyone.

Ah
Review №10

They are really good about losing prescriptions and somehow finding once challenged....

Mi
Review №11

Cashiers are friendly, CVS usually has what I need at better then average prices.

So
Review №12

I am a transgender girl walked in this store and first thing was made fun of by one of their cashier her name was nelly I went to buy some makeup and wanted to use a coupon but this lady was. Sry so I wanted the store manager Kevin he was useless made me feel like cvs doesnt care about there customers and store has a musty mold smell I think this can be a health issue I dont recommend this cvs poorly staffed customer service is terrible very long lines its a million dollar company what is going on with their staff and management

Mo
Review №13

-20 I work in a dental office i just spoke to the pharmacy and she is so RUDE and has a terrible attitude she even hung up the phone on me when i ask her name. That just shows how professional she is

Ca
Review №14

Hours online are incorrect. Ive come by three times on there different days and the pharmacy has been closed.

so
Review №15

Everything is OK

ch
Review №16

Always fast and friendly.

de
Review №17

Rude & not nice sales help

An
Review №18

Always good prices

Information
66 Photos
18 Comments
2.6 Rating
  • Address:27251 La Paz Rd, Laguna Niguel, CA 92677, United States
  • Site:https://cvs.com/store-locator/cvs-pharmacy-address/27251+La+Paz+Road-Laguna+Niguel-CA-92677/storeid=9924?WT.mc_id=LS_GOOGLE_FS_9924
  • Phone:+1 949-831-4313
Categories
  • Convenience store
  • Drug store
  • Cosmetics store
Working hours
  • Monday:8AM–10PM
  • Tuesday:8AM–10PM
  • Wednesday:8AM–10PM
  • Thursday:8AM–10PM
  • Friday:8AM–10PM
  • Saturday:8AM–10PM
  • Sunday:8AM–10PM
Service options
  • Online care:Yes
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible elevator:Yes
  • Wheelchair accessible entrance:Yes
Offerings
  • Passport photos:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
Similar organizations
  • CVS28221 Crown Valley Pkwy, Laguna Niguel, CA 92677, United States
  • Walgreens30192 Town Center Dr, Laguna Niguel, CA 92677, United States
  • CVS30261 Golden Lantern, Laguna Niguel, CA 92677, United States
  • Circle K27430 Alicia Pkwy, Laguna Niguel, CA 92677, United States
  • Shell28922 Street of the, Golden Lantern, Laguna Niguel, CA 92677, United States
  • Foodmart & Soft Touch-Free CarLaguna Niguel, CA 92677, United States
  • ampm27491 La Paz Rd, Laguna Niguel, CA 92677, United States
  • Rite Aid30222 Crown Valley Pkwy, Laguna Niguel, CA 92677, United States
  • Shell30011 Crown Valley Pkwy, Laguna Niguel, CA 92677, United States
  • 7-Eleven28933 Crown Valley Pkwy, Laguna Niguel, CA 92677, United States