Best Best Buy for Cameras and lenses. Most other best buy stores only have kits lenses

I was disappointed in my experience with an online order (and the associated phone support), and came in person to return the laptop. The associates working in store helped me find an amazing deal on a different laptop, since they stopped carrying the laptop I was returning. They turned me from a customer who wasnt ever going to step foot into a Best Buy again, to a very happy customer who will consider buying from Best Buy again.

My favorite store for electronics!

So the only reason why I give this store 3 stars is because they are CLOSING this store! And when I went it was SUPER BARREN already. So not only was I super sad, but all the good stuff got taken already. Really sad about no longer having an electronic store, because even the Fryes is closing too!

Nices and put together inside and very good customer service

Best Buy folks goofed up my online order that i purchased on Thanksgiving sale. I really dont know how you can just give someone else order without verifying an id. Anyways they refunded me the amount but i was expecting better customer experience from Best Buy.

Decent Best Buy. Unfortunately, I had a very negative experience with one of the rudest people I have ever dealt with in retail. There was someone from the Geek Squad named Christian who was very rude and was condescending and didnt help me when i treid to get a protection plan. I had to go ask another Best Buy associate who was a lot more helpful. This store would be better without the negative people who dont help.

This store seems to be well stocked, decent variety, and the sales people are pleasant and not overly pushy. Its good to know theres still a place where I can immediately get what I need.

Loved the North Irving store.Bought my TV, XBOX, Phone and multiple games from this store.Would miss this place once it closes.

Bought a Marshall Bluetooth speaker at 149.99. About 10 days later, the price dropped to 129.99. I took it back for the $20 difference and when I got home, there was a charge, not credit, for $21.65. I went back to Best Buy and they show that they refunded $21.65. Gonna wait a few days to see if the credit comes in and this pending charge of 21.65 falls off.

Half empty shelves, kinda disappointing. I did hear this location is closing down. And I was able to find some speakers for my car so......theres that. Circuit city was better anyways

I go here more than Walmart. Place is awesome, electronics brands are better overall than their competitors

I always used to purchase electronics from Best buy either online or direct from store. I am very much satisfied with the price and updated items on sale.

Great place here. Open later than some of the ones near our area during the Covid-19 situation so that’s a plus. The staff here have been friendly. Would recommend!

This Market Center location was very clean and the staff was excellent... Very courteous and many hellos and How can I help yous. This was my actual first time going in and finding what I was looking for... Everything was stocked, I recommend if your in the Irving area stopping by plus this is along a strip of restaurants and fast food joints.

Outstanding customer service! Great people, very helpful.

I Spoke with Grant in Appliances today about washers and dryers... of which I knew virtually nothing about. This guy is a true product expert in all aspects. A++We discussed different units and the specific features of each. He knew everything. All the way down to the different settings and modes on each of the units I was inquiring about. He knew about hoses, adapters, cords, warranty, geek squad extended plans, etc.I wish all salespeople I spoke with in life were this knowledgeable on the products they sold. It would make things way easier. I’ll be back to purchase from Grant once I get a couple other things in order. He had the approach of a teacher— which really helped.Someone promote this guy already or have him in a training role! Well done sir. Thank you.

This is my BestBuy. Best one in town. They have the best selection and the people dont constantly bother me. Good discounts on TVs right now too

Knowledgeable staff. It was really busy, but all the staff members were working hard to service everyone as fast and efficient as possible.

Bought a chromebook, shout out to James for making the entire process easy and fast!

I received a very good deal on a flat screen. The TV is amazing. Thanks so much for the help in-store and getting me the best price, Jeff!

Pretty good selection of printers and all in ones, but I was looking for a win10 flatbed scanner.

Good collection. Great customer service

Very helpful staff. Went to return a sound bar. It was quick and fast...

Whats with these new crazy hours? 12pm-5pm? Most people are work during these times.

Great selection of electronics and good customer service, hard to find these days

Best gadget shop dear to me since a decade. All my Microsoft Surface Pro (4 of them) were bought in here. The staff are customer-friendly

Well organized place with clean sorting of electronics and appliances. The staff is roaming around ready to help and talk in friendly voice. They help you with the latest deals and make us aware about the availability of the product in various stores.We were recently here to purchase cell phone for one of my friend. The experience is very good. I would definitely visit here for any future purchase.

Good service. Very knowledgeable sales force!

This is the Best Buy closest to my house. Staff is usually very helpful and kind. Convenient location off 635.

This Best Buy center will be closed from March 6. Last day

It has been a nightmare dealing with best buy. I will make sure everyone I know never purchase anything from them. I bought a TV open item, and was gauenteed no burn in and if there were it would be an easy return or exchange process.Well it was delivered, turned it on and there was a burn in. Then the run around started. Called the 800 number to discuss exchanges, they called the store and told me there was another open item we could exchange it but they would need proof of the burn in so I needed to bring the TV, its a 65 inch I asked if I could just take a picture in, 10 minutes of back and forth and they finally agreed. I go to the store, they pull up my account, I explain what I was told, no notes on my account about the previous conversation. On top of that they cant find the store with the item to exchange it with. Next step they told me to call the 800 again to see what they can do for me. The manager was called and the manager said that the price was so low because of the burn in. So now youre telling me I was sold an item they knew was defective and forgot to mention that when they sold it to me? Also where in my receipt does it say price reduction for burn in? It says satisfactory.So I call the 800, then they told me to go to the Plano best buy as it shows one item. I go, re explain everything, because yet again, no notes on my account and they said to go back to the original store.I go one last time that day and the store told me to call the 800 geek squad and see if they can fix the TV. I call, and they told me since I just bought it they wont repair it I would need to exchange it but will need to talk to the store since I bought the TV there.Fed up I called a different 800 number and got Bill. He was really helpful and got a geek squad member to come and look at the TV to see if its repairable. Jonathan comes and was very nice and professional. He said the TV is not repairable and I would need to talk to the store and see what they can do for me to help.I go today, thinking screw it Ill just pay the difference for a new one instead of dealing with the hassle. They try and sell me whats in the stores inventory which is a 55 B7 claiming its the same TV. Fed up I just want a return. They finally said okay, but it would cost me $69 for them to pick it up. So Im paying money to return a defective TV.This is why these stores are dying, no customer service.

Stopped in to pick up Pitch Black on 4k, that I had ordered online. Gave the customer service rep my order number, she grabbed the movie for me, in and out of the store in just a few mins. Pleasant, and quick service as always!

Always have what Im looking for. Helpful staff. Fast checkout.

This store was really good but closed now permanently !!!

Big fan of Best Buy. However I called at 11:00am on a Wednesday. Ive currently been on hold for 29 minutes and 15 seconds. Not really winning me over with your customer service.

Super helpful employees. Didnt have what I was looking gor and found it at a different location for me and helped me get it set up for curbside pick-up when i got there.

Went there on black Friday. Despite being crowded the service was awesome, and the staff were friendly. We were in and out with our purchaes in 15 minutes.

Open for business. Staff very helpful and friendly. Had what I needed. Great visit. 11/12/2020

Great experience @ Best Buy off 635 Irvine help from Megan in the Phone department.

This Best Buy was wonderful! Josh was awesome and so informative and helped a lot with getting a new computer!

Friendly, quick service when picking up an online order. Loss prevention didnt say hello or goodbye, which is awkward when they just look at you.

Big place and very easy and fast curb side pick up.

Many offers and special Sales,Smart Tvs since $400

A manager at the store went out of her way to help me, thank you!! It is nice to see real customer service still exists!!

Fast in and out for picking your order. Plenty of employees to help you if you like browsing in store

Keep posting some good offers time to time.. Staff is courteous towards shoppers. Never had any bad experience here..

Employees are always very helpful cause I can never find anything

Its a good facility to buy all those stuff or gadgets which you really want to see and also you may see them on the demo. But, there could be little more option to demo.There is no Magnolia option available here in this one...

Called 5 times and not a soul bothered to pick up the phone. Very consistent with the experience you get on their website and in person at the store. Mediocre at best.

Lovely atmosphere with attentive workers who are also knowledgeable and friendly.

Clean, nice employees with great stock. Prices are a bit high though.

Had what I wanted. I was in and out pretty quick.

Talk of frictionless customer experience and this outlet of Best Buy personifies it! It took us less than 10 mins to get in, buy a product and get out! Feb, the representative was very helpful. Looked up his device, found the product, processed the payment, got us the invoice and we were done. Outstanding to say the least. Very impressed by how quickly and effortlessly we can save customers time and energy. Lots to learn from this experience.

Helpful, knowledgeable. Went in for computer accessories and got the right items with great recommendations.

Typical best buy experience. Tons of stuff you dont need, none of the stuff you do and no one to ask because theyre too busy standing in a small circle.

I bought my Netgear modem from Best Buy after checking on Amazon for hours. The Netgear modem was overpriced on Amazon. I saved money buying it at Best Buy. So remember to check out the good old Best Buy before Amazon always. They had exactly what I needed! Amazon’s prices are not always the best way to go!

Pretty good place, sometimes out of what I need as far as accessories

Very helpful, had to exchange a product with no receipt and customer service was happy to help with alternative options

I was super impressed with this store. But most of all, with Nathan in Geek Squad. I had recently gone to Bass Pro, and experienced very lacking practices for social distancing and disinfecting. So, I was a little weary visiting another brick and mortar. However, to my surprise there were many safeguards in place to ensure employee/customer safety. More-so, I had to go inside, and was escorted in, and dropped off at Geek Squad.At no point did I feel uncomfortable or fearful of possible COVID exposure. Furthermore, Nathan was super pleasant to work with, he handled my phone repair the same day, even though their staff was reduced severely.I have always had a positive attitude towards shopping at Best Buy, and after my recent experience, I will continue to give them as much business as possible.Thank you Best Buy staff! Hang in there and be safe!Cheers,Armand

Great customer service. Fast efficient and very attentive. I needed help finding a lap top for work and they assisted me very well in making a great decision! Thanks guys 😎

Great customer service. Associates are always willing to help. I believe this store has a smaller selection than most Best Buy stores but there is hardly any traffic at most times.

Visited this store to buy a laptop after choosing couple of models online. I entered at 7:45 PM and reached out store associate Lelan for the laptop that I want to buy. For every question, he replied Store closes in 10 mins/5 Mins first and then Item is not in stock for the display items. No note found saying this item is not in stock. Finally at check out also, he told us to make it fast as store closes in 2 mins. If Best Buy has issue in last minute shopping, why it allows customers 15 mins before closing the store? Is it problem with associate I dealt with or Store policy is like that?

Fast and easy curbside pickup, they came out with the product. The product itself was ready in about an hour as expected.

Helpful employees showed me what I needed and respect covid 19 rules.

The workers are very helpful, and are always willing to show me where the item is that Im searching for so I dont have to walk around the whole store.

I set an appointment through Apple Care to have my phone screen replaced. I called the Best Buy ahead of time to assure they had the part for my phone. A woman at the geek squad counter answered and said yes they have my part. I left work to come to my appointment early.The geek squad clerk Marcos assisted me. He ran a diagnostic, etc etc. Then goes to check for the part. Come to find out they don’t have the part. Marcos provided good customer service despite that the store didn’t have the part. He was apologetic and gave me other options to where I could set an appointment who may have the part.The woman on the phone who didn’t check completely wasted my time, resulting in a 1 Star. Really annoyed. She was careless on the phone and aloof.

Nice customer service and spacious with varieties of products.

Still high, and no merchandise they are closing down

Went here to have my remote start installed on my vehicle and the technician there John is top notch. I have gone back to him twice now to have my GX470 worked on b/c he knows his stuff and does a quality job, where other best buy locations cannot. A+++

A larger store size than 183@ Cheyenne, the staff was good, not great. The price point on some items was very good, others not so good. It is a starting point, do your homework and research, you might find a better price out there. If you need the product ASAP, then shop at Best Buy.

I purchased an item at a Best Buy further from home; however, I decided to exchange it and stopped by at my local Best Buy (this one.) We lost the receipt, but provided a phone number. But that was no help. Had to drive all the way to the original store, just to find out they could of look for the receipt with Apple Pay all along. Smh Young lady at the customer care was nice, but it was still an inconvenience having to drive back to the ordinal store.

Friendly and helpful staff and fast pick on online order.

Awesome 5% off everything I got!

Arvin is a great sales rep. He needs a higher position with this company or any. He is a great asset to have. He was very knowledgeable about all the products at Best buy. I ended up buying a washer. Thanks Arvon in Irving,TX.😁

Gary in electronics really knew his stuff on home camera sales. I really wished I could remember his name----- Made it a point to find out on.n my next visit it. And for the record. The $800 worth of nest cameras have thus far not disappointed. Gary did not steer us wrong!

Today was my first time shopping here and let me tell you I had a WONDERFUL EXPERIENCE!!! Our sales associate Sam was amazing! He was extremely nice and very knowledgeable, we went in for a laptop to use for school and he helped us find the best computer in our price range while also giving us a student discount they have going on at the moment!! My experience here was great from the moment I walked in to the moment I stepped out, I will most definitely return and I would give it 1000 stars if I could! Thank you so much Sam! (:

Horrible customer service. they could care less about their customers. I bought a $5000.00 tv frrom them and no customer service at all.

This best buy is always great. Everyone is friendly and informative. All my experiences have been great here. Bought a ps4 here during the holidays and the customer service was superb although it was busy and crazy.my most recent purchase was for a TV and we were helped by David. He knows absolutely everything about each TV. great salesperson.thank you best buy!

Its closed down. Needs to be removed or say permanently closed

Considering I waited to go Christmas shopping on Christmas Eve they had a pretty decent selection of items that I needed. Everyone was so eager to help. Super friendly and I will be returning to get more stuff.

I am regular visitor to this store and primarily to check what is there in the market ..I won’t say they have all latest & greatest things ..but I vouch for their ability to carry the right thing in the store ..on top of that the staffs are super friendly ..I have to mention this .. ..as I am runner.. I love to experiment fitness product ..staff here at the store was super cool ..knowledgeable and very transparent never ever they tried to sell/push a product on me ..this is what make to visit the store time and again ..It is not just that ..I am not doing fair review if I don’t mention about their geek squad team ..it is great team ..very quick ..highly knowledgeable in what they do ..and great service 👍

Got my new Samsung S10e there. Rep there very kind and knew so much about the way my phone worked. Help transfer all contacts in new phone for me. Good expdfience.

Great staff. Very helpful

There are amazing!I have had to go to the store twice, unfortunately both times due to trouble. They have sorted out my issues ASAP.I want to give a special shoutout to Hannah who is absolutely a rockstar. She has so much humility and is get sthings done fast. she has taken care of two of my problems so efficiently.The other employee I interacted with is Grant with the appliances. Very informed and patient.This is my store

It was a great experience! The employees there are so kind!!

It needs to be said that every employee that I have dealt with at this location has gone above and beyond to make sure we are taken care of in this store. Not that we are those high maintenance customers that every retailer dreads, but if we were, these guys would have handled it like pros. Perhaps they have had many of said customers . . .either way, keep up the good work.

This store is very well stocked and I can always find what I need. The variety of inventory is very good. The associates are very helpful and available when you need them, but not intrusive if you just want to browse. Parking is easy in the underground lot and they are right at the top if the escalators.

This is good store. My friends family bought instapot from here with less price on DEAL. i remember same one had their SONY TV from here which is working good. This is Big Store and you can find all items here.Store People are customer friendly. They give Value and Honor to Customers. I love their service. I suggest this place to everyone who want to buy Electronics, Other house holds.

The staff did an excellent job with safety procedures. Narimon did a great job helping decide which laptop to buy. Thanks to all.

I just want to give a big thank you to the staff here. They are handling things very well in the current situation.Thank you guys for helping me out at the last minute.

Good store overall but if you want outstanding assistance then you ask for Cody! Hes been assisting my family and I for over 3 years at that store which is rare in and of itself. Keep up the good work Cody. Jonathan, the manager, is pretty cool and helpful as well.

Great customer service and always have what I need.

Bad experience, the guy I asked for help with wifi was either too afraid of covid to even talk with masks on or was not knowledgeable enough to work in an electronic store, I asked him about my options to get a wifi w/o an ISP, he failed to tell me about usb cellualr modems or portable cellular routers, which I googled and found out, he just said use your hotspot . Not happy

Excellent place and costumers service ., they help me with all my questions about the product i want.

Was having computer trouble. The geek squad was awesome. Had to send it off but they had it back in a week! Not bad at all!

Help and attention from employees immediately, but no pressure or unwanted attention. They offered and help load my purchase. The employees made made my day much easier.

Plenty of electronic gadgets. Went to Frys Electronics and couldnt find what I wanted; went to Best Buy and found they had plenty. There also were plenty of people around to answer all my questions!

Dom was great. He helped me choose a laptop I would love for a while. I needed something that would work well with school and my business. He was thorough in providing information about protection packages and other things I may need to get the full experience of my laptop.

Came across a rude staff member which is why Im not giving this store a 5 star rating. I forgot that persons name but Im sure he was in the home theatre department.