Kevin M was very professional, knowledgeable, informative and patient in handling our purchase. Were big on customer service. Kevin checked all the boxes. Thank you Priority Honda.
While the service advisors have great customer service it does no good if the MECHANICS/TECHNICIANS ARE NOT DOING THEIR JOB!!!!!! I JUST HAD TO PAY OVER $1200 IN REPAIRS AND THEY HAD MY CAR FOR 2-3 DAYS ONLY TO REALIZE ABOUT 2 MINUTES DOWN THE ROAD THEY DID NOT FIX MY CAR TO THE EXTENT THEY SAID!!!!! MIND YOU THAT WAS THE SECOND TIME I WAS CALLED TO PICK MY VEHICLE UP SAME DAY, THE FIRST TIME THE SERVICE ADVISOR REALIZED THE ROOT CAUSE FOR ONE OF THE ISSUES WAS NOT FIXED! THEIR TECHNICIANS ARE LOLLIGAGGING AROUND! I AM FILING COMPLAINTS WITH THE ATTORNEY GENERAL AND THE MOTOR VEHICLE DEALER BOARD
Sure you get free oil changes and priorities for life…but how valuable is your time. I had an 11am appointment for an oil change. I arrived at 10:45am. It’s now 12:45pm and my vehicle isn’t ready. Another tech noticed me sitting here (not the person who checked me in) and gave me a heads up they are just now getting my vehicle up. That’s insane to me. This isn’t the first time this has happened between the three vehicles we’ve got at priority. One of the three have this issue every time it’s oil change time. Just luck of the draw as to who it happens too.
Took me 2.5 hours to get oil and inspection done. Work was done in 2 hr, but last guy Hoje was filed up with paperwork and couldn’t keep up closing.I was waiting there since 8:30 am till 11 am.Priorities used to be much smoother but not now.
They are great, but really slow on oil changes
Ive recently had 3 encounters with this dealership due to a horrible experience with Casey Kia. The customer service here is outstanding and I couldnt be more pleased.
Very courteous and caring. The only issue I had was the man who registered me was cold & callous. Completely stone faced with a hint of arrogance. A person working in customer service should have a pleasant mannerism. Other than that if given it 5 stars.
Very pleased with the service Ive had here.
Its a dealer. Very good mechanics. Higher prices, of course.
Really busy today, but staff is working hard to complete services.
Excellent service. Friendly staff.👍
Excellent customer service experience
Called to order a part, was able to pay online and part was ready for pickup 10am. Great service and friendly parts department
TIM G.WAS A GREAT SALESMAN... VERY CARING AND INFORMATIVE...
Always great service
Wonderful as usual
Update: Things have improved since my first review. My sunroof issue is being resolved and relations are improving.
Friendly staff great service.
Efficient and good customer service
Thank you. I visited several times to receive service, but I am satisfied with the prompt and friendly help.