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Renn Kirby Mitsubishi
5903 Urbana Pike, Frederick, MD 21704, United States
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Renn Kirby Mitsubishi
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Jo
Review №1

Went in with my girlfriend to get her first car. Randal was extremely helpful from the start. He was nice, patient & helped us find the right car for her. Dustin the finance manager was also tremendously helpful as he bent over backwards to make sure that she could afford the payments while still being able to get all the extra insurance & maintenance package that she wanted. Overall one of the easiest car buying experience’s I’ve had. Would recommend to friends/family!

Sa
Review №2

Bought my first new vehicle from Renn Kirby Mitsubishi last week. From the beginning of looking at vehicles, RJ worked so well with me; was patient with me through the whole process and was dedicated to providing the best customer service. I appreciate doing business with people like Dustin and RJ because they do not rush processes or sales and they make sure I am happy and pleased with my new car before and after leaving the lot.

ma
Review №3

I just bought my first car from Renn Kirby and I had an amazing experience. Randall was a very caring and honest sales person who worked with me and for my the perfect car. Dustin was an amazing finance manager and was able to get me something in my budget, which is hard since i’m a college student. I love my car and I am so thankful that I ended up going here after going to 4 other dealerships with no luck!

Ja
Review №4

I recently purchased a vehicle at Renn Kirby. My salesperson Colby was very polite and very helpful in finding me the vehicle that worked for my situation and my needs. Everyone that I encountered there was very polite as well. Overall very happy with my purchase and experience

Wa
Review №5

Personnel in the dealership is very professional, courteous, polite, and displayed an up beat attitude. There was not a sense of pushing their automobiles, the flow of being honest. Went out of the way to explain what Mitsubishi has to offer. It was not my intention to purchase a vehicle, but to see what the vehicle have to offer; there was no way walking away for the purchase I had in mind for the future.The knowledge of all the personnel made me feel comfortable from the Service Desk, Salesmanship, Administration of financial documents and the preparation of having the vehicle looking above the standard.Renn Kirby displayed appreciation to include the owner making emphasis as being important as a buyer. I can proudly say, this was my third purchase from Renn Kirby.Bottom line Renn Kirby displayed a royalty to their dealership and the manufacturer.

Ke
Review №6

Staff was extremely friendly and worked very hard to get me a good deal. No other dealership I went to was able to get done what Renn Kirby did so easily. As long as Mitsubishi keeps making nice vehicles, Renn Kirby will have my business for the rest of my life. My Salesperson Cobey Lowe was was very patient, helpful and understanding. The finance Manager Eric is on top of his game! I think he can get anyone approved that comes his way!

Re
Review №7

Wonderful experience. Worked with Cobey Lowe and he’s wonderful, Pleasant and was such a delight to work with. Ask for him.

Al
Review №8

I came in about a week ago to buy my first car and I have never had a better experience I had the most amazing salesmen named Rj!! And an astounding finance person named Dustin ! They made buying my first car so easy and rememberable. They truly were a blessing to work with!!!!! I honestly don’t think I could have had a better sales experience 100/10 ! They are all so friendly easygoing and laid back If your looking for a place to buy a car I highly recommend coming to Renn Kirby!!!!!!!

Ju
Review №9

Bought my first new car from Tommy who is now the Sales manager. He has taken care of me with all 4 vehicles I have purchased at this dealership. Just purchased the new 2022 Mitsubishi Outlander and couldnt be happier with it. They even stayed after closing a little to help close the deal. Our salesman Brad was great and the whole experience was awesome. 10/10 would recommend!

Na
Review №10

I’ve worked in The Consumer Lending industry for close to 20 years so I know in detail about the car buying process and understand the lending details. We only visited this dealer because they had advertised a Dodge Journey with low miles for a good price. First, they required you trade in a vehicle in order to get that price. Even though I’ve never seen that sale tactic we were fine with it because we did have a vehicle to trade in. Second, the fees they add on to the loan are INSANE..I had to laugh because I couldn’t believe they really add so many bogus fees and think people will be ok with it. I’m not talking about hundred in fees I’m talking a few thousand fees broken up to several categories. Needless to say we walked out and purchased the vehicle elsewhere that did not add ANY additional fees.

Da
Review №11

I spoke to good guy name CobeyDealership was able to work with me to get my new car and the car drives amazing.

Jo
Review №12

Chris Swait is the person you want to talk to when you are here at Renn Kirby Mitsubishi. He’s professionalism and knowledge of his products is superb. He helped me from start to finish and was extremely helpful in the whole buying process. I highly recommend.

Mo
Review №13

I went to six dealerships over the course of a day trying to find a car in my budget that fit my needs. I learned the definition of skeevy car salesmen. And then, on a whim, I decided to pop into this lot and test drive a mirage. Im so glad I did. The staff has been so wonderful. J.R. answered every question I had about financing, trading in, and any technical questions on the new car. Even if he had to go track someone down to clarify for me. The financing staff I spoke with were all very kind and patient. They explained every page of my contract and I just felt like I was interacting with family. I was terrified signing all those forms and making such a big decision for myself. But I would recommend the staff at this dealership. They are wonderful. Im also very happy with my car! But just beyond pleased with the wonderful staff!

J
Review №14

Ask for Cobey Lowe, he is the cool! He strives to make the buying process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and he came in on his day off to close my deal.

Ke
Review №15

I bought my truck here 2 years ago and have been back for service since. The last time I visited was very disappointing. The buying process left me felling uneasy, but this last interaction was the nail in the coffin. The customer service here is absolutely awful. My interaction was months ago and I still find it quite infuriating. Total disregard for people after they make their purchase. I would not recommend this company unless new management techniques are put in place where customer care is at least part of their concern.

Jo
Review №16

Mike Acri, the sales associate, was very helpful and showed me all the details about the car and the good benefits. They offer me the best deal to buy this car. Im thrilled with this purchase. The Mitsubishi Mirage is a good car

Cr
Review №17

Cobey helped me get my new car fast (same day) when I needed one. He made the process easy and as fast as possible. He has a great personality and will help you get the right car for you. Very professional and knows his stuff. Will definitely be returning for any car buying needs in the future. Thank you, Cobey and Renn Kirby Mitsubishi!!!

Jo
Review №18

Chris Swiat is the person you want to talk to when you are here at Renn Kirby Mitsubishi. He’s professionalism and knowledge of his products is superb. He helped me from start to finish and was extremely helpful in the whole buying process. I highly recommend.

Jr
Review №19

John and his whole Team are absolutely Amazing. If you’re looking for a New Car come visit Renn Kirby Mitsubishi.

Se
Review №20

Terrible dealer. Salesmen that push fear tactics and argue with a person that has 15+ years automotive experience. Not to mention the $4,000 addendum sticker for “market value adjustment”. They’re selling you air. Four grand for nothing. If you want a Mitsubishi, there’s dealers in the Hagerstown area that charge MSRP and double the manufacturers powertrain warranty. Bringing it to 20yr/200,000 mile. Screw Renn Kirby… more like renn dirty.

So
Review №21

Im utterly disappointed in the false promises and the service that I have received from this dealership. Mike the salesman and John the sales manager both need to take additional training in customer service. Mike was very friendly until I purchased my vehicle. After I had bought my car he became very rude and dismissive. I had several questions that were met with harsh responses. He told me he would drop off my tags from my old vehicle and send me the receipt to save me time. When I asked him for the receipt he said oh they never gave me one. They did a terrible job detailing the car before I drove off in it and I called the manager to complain about this. I was so disappointed that I didnt even want to keep the car. John the sales manager convinced me that he would take care of it and to bring it by and he would do everything he could to make it right. He said he would have the car detailed again on Monday night. He said I could have a rental to use while they got it all cleaned up for me. Well on Monday I call to confirm that I will be bringing my car in and no one at the dealership seems to know what Im talking about! John didnt even come in the office that day! Talk about terrible communication and service! Then to top it off a lady from the loan department called asking about a document for my title that I already had signed with Mike the salesman. And he claimed I never signed it. This dealership is extremely unprofessional, dismissive of their customers and obviously just trying to do a rush job on everyone who walks through the door. I would highly advise anyone thinking about purchasing a vehicle from Renn Kirby Mitsubishi to think twice before making a terrible decision that they most certainly will regret. I am willing to update this review if they have the heart to reach out and correct my issues like they claimed they would do already.

Kr
Review №22

I had a wonderful experience when buying my vehicle with Corey. Him and Dustin were both wonderful and worked miracles

St
Review №23

I dont like shopping for or buying vehicles, it can be exhausting and annoying.But thanks to Cobey, Tommy, Dustin, and Heather, my purchase today was easy and pleasant.The best dealership experience Ive had in 40 years of car buying.

Ma
Review №24

Purchased a vehicle over 2 months ago, still cant receive my tags bc they said i qualified for a tax credit and provided them all information needed and due to an error they made they said i no longer qualify for credit and I owe them additional money. Have called several times and do not get calls returned. Very unprofessional.

Da
Review №25

Got taken care by Holly in the service department. Very smooth transaction and excellent customer service!

St
Review №26

Zach the service advisor was very helpful and polite, but I am not impressed with the technical staff. If you cant properly fasten an antenna and a backup light and make sure the air dams are properly adhered, how can I assume those same technicians are properly servicing mechanical parts? During this same time frame I had my 2012 Mitsubishi Outlander serviced and I had to return to have the front end alignment redone because it was pulling to the left. Zach showed me the alignment report and it needed adjustments, so it obviously wasnt done right the first time. Id appreciate a call from a manager to discuss why I should consider using your service department in the future. Thank you!

Br
Review №27

Always get routine maintenance done here. Good value good service!

We
Review №28

I wanted to Thank Tommy and Mike for making this car experience Awesome

Sp
Review №29

Without a doubt 5 stars. Incredible customer service. Made the whole car buying process incredibly streamlined and easy. I took my test drive, secured financing, and walked out with the keys within a few days. My sales rep, Bucky Hewitt was extremely helpful and knowledgeable and got me in my very first new car. Highly recommend!!

St
Review №30

John called me about a car I had for sale on FB marketplace. He was very nice and practically begged to buy it. We agreed on a price and made a plan to meet. Then I never heard from him again. I called, left messages, and texted him, but he never bothered to respond. That seemed pretty rude. He was free to change his mind but he could have at least had the courtesy to tell me.

Da
Review №31

I really enjoyed the service from Renn Kirby. They did an amazing job helping me find a car and an even better job helping me maintain it. They also helped in answering any questions I had. There Service workers are amazing and really have gone above and beyond. I would highly recommend trusting this company. Many thanks to John in the service office.

Sa
Review №32

Picked up a 2019 Eclipse Cross from here over the weekend. Had the pleasure of working with Brendan and Tommy. They made the process quick and painless. The vehicle was priced to sell so that took away the tedious process of negotiating. I would definitely come back whenever I’m in the market for a new Mitsubishi.

NI
Review №33

After 3+ weeks of stress and running around, we found Renn Kirby Mits on Car Guru. Got pre-approved and the next day was contacted by Cobey. From the beginning he was a delight. We live about 45mins - 1hr away and had expressed how exhausted we were from the car buying process and he did everything before we even headed that way. Arrived at the dealer, did a test drive and was in and out in about an hour and half. Thank you to Cobey (salesperson) and Dustin (finance manager) for making this process as smooth as possible. We definitely recommend!

Ru
Review №34

The salesperson Branden was awesome! Very patient and made sure I understood the process. I would definitely recommend a friend to buy at Renn!!The sales Manager and Finance rep was great as well.😃

Kr
Review №35

Went in to try and get a vehicle its been a month now and been having every day thur the mail from bank loans qhere they ran my credit the companies are sending me out stuff after running my credit Im already up to 12 how many more do I need this is totally unacceptable to run someone credit that many time to when they are trying to buy a vehicle dont they know it brings your credit score down now I know companies are hurting to try and sell vehicles. And it doesnt matter if they hurt the customer.

Br
Review №36

Mike and Tommy were amazing with helping direct me to my perfect car! Got us in and out within an hour!

Jy
Review №37

Went to buy a car with my daughter. The deal advertised was great. The manufacturer offers a $100 off coupon which they send to the dealer (odd) and not the customer. We forgot the coupon. The price reduced by $1000 because we financed thru them- Eh. The major failing points is the unnecessary Recon fee of $895 and the other unnecessary fees. The 2nd fail point, on used car sales, they dont fill the tank. You spend thousands and they wont spend $20 to fill a tank... Ridiculous. But thus far my daughter likes her car, its a smooth ride, and the warranty puts me at ease.

Li
Review №38

Mike was a breath of fresh air from other car sales reps Ive worked with. Least stressful car buying experience Ive had to date.

lu
Review №39

Chris swiat got me a great deal! Happy with my new truck. Will definitely do business again in the future.

Jo
Review №40

Went there in a pinch and needed a vehicle. Mike Acri was the first to greet me and was very kind and professional during our entire process of purchasing a vehicle. 10/10 would recommend going and seeing him. Very knowledgeable of all the vehicles on the lot.

sh
Review №41

Excellent service. A painless experience painless. Got a great vehicle at a great deal. Superb safety and quality engineering. Highly recommend. V service from sales team was amazing. Recommend asking for Chris Swiat and Dustin Himes.

Ke
Review №42

These guys are the absolute WORST! All I needed was a front bumper reinforcement for an 07 Lancer. After waiting close to a month, someone put a front bumper reinforcement on a REAR reinforcement. I took my pics. and began the worst return process of all time. This all began back in April, Im writing this July 1st, the saga continues...Renn Kirby NEEDS to make changes!JUST AWFUL!!!7/17/2021 .... Still NO reinforcement! Next step is to submit a complaint with the BBB. I think its clear these guys just dont care. Still no response to phone calls or emails. Ive emailed EVERYBODY on their website, even Renn Kirby. You took my $301.00 in seconds, WHERE IS MY PART???And I love how you respond to positive reviews QUIKLY! But anything negative just gets tossed aside! Renn Kirby should be ASHAMED!7/31/2021 .... Still no part, no refund, no response... How do you stay in business? Are you screwing everyone? Who are these people that gave a positive review? friends and family? Or did you just fake them? WHERE IS MY BUMPER REINFORCEMENT!???8/3/2021... I dont have a pay pal account. I used a credit card I no longer use, AS I ALREADY EXPLAINED! Mail me a refund CHECK to my shipping address. This is just another example of your incompetents. Way to go..8/11/2021 Still no reinforcement, no refund. no dice! At least your horrible business practices are consistent.9/17/2021 These people JUST DONT CARE! Here we are in September, the part was ordered in April!!!STILL UNRESOLVED! I continue to email them in hopes that they will MAKE THIS RIGHT!

ma
Review №43

Thank you from the bottom of my heart Renn Kirby Mistubishi. Dustin made sure i got my Birthday car! he went above and beyond which is an understatement. Im very grateful for Cobey and Dustins hard work. This dealership stood by their word of getting my new car when the others couldnt make it happen with my circumstances. Me and my daughter will never forget the experience we had here !!!!!!! they helped me tremendously!! words cant explain how greatful i am for them. highly recommended!!!!!! woohoooooooo they rock!!! everyone else sucks.

Ev
Review №44

Mike Acri was great in helping me pick out a great used SUV. He and Cobey were helpful in making up my mind and I couldnt be happier.

Li
Review №45

A great experience! After looking for months for a used truck for my son and dealing with many dishonest dealerships, we came across a truck at Renn Kirby Mitsubishi. We called and spoke to Kathryn Ritter who was very informative. We were bracing ourselves for another disappointment, but when we got there, Kathryn was friendly, honest and professional. We bought a very clean and well-maintained vehicle. Kathryn even offered to take a picture of my son and his first truck and gave some great advice for teenagers on the road.Everyone was welcoming, friendly and honest. I highly recommend them!!!

Me
Review №46

Mike was super helpful! Had all the paperwork worked up and completed before hand so the day we purchased we just had to come in and sign!

Be
Review №47

Went in to get some tires put on my wife’s durnago Zach Cohen and his team gave me the best price around, checked over the rest of the truck to make sure it was safe. Definitely be back.

Ka
Review №48

This past week I started the process of a possible car purchase. I was contacted by Mike Acri. After a few days of thinking I finally make the trip into the dealership to see what I could do. With my current situation, I told Mike that he would not be able to do anything unless he was a miracle worker. He stated he was gonna surprise me. I went to the dealership after work and was met with a professional and warm greeting. After going for a test drive, I returned and was once again greeted with professionalism. I was introduced to the F&I Manager Dustin Himes. He also was very professional and very kind. He advised me that he would work on it and that he did. He asked me where I wanted to be in a payment and he actually did better than that. If I could give Mike and Dustin more than 5 STARS I would triple those stars and more. I have dealt with Renn Kirby in the past and they far exceeded my expectations. I will forever be grateful to Mike, Dustin and the Renn Kirby sales department for making my car buying experience one to remember. I arrived at 530pm and drove away at 810 pm. That was the quickest, most pleasant transaction I have ever had with a car purchase.I would highly recommend and will refer anyone to Mike Acri, Dustin Himes and the Renn Kirby Team.Thank you,Karen S

Da
Review №49

Chris swiat was very helpful and super friendly! The F&I Manager April Hines was very pleasant and knowledgeable of her job! I was in and out with a smile on my face

Ti
Review №50

I always have a pleasant experience at the service department where I purchased my car from also. John was super helpful and provided excellent customer service. He took the time to explain the vehicle service details and pricing, most importantly there were no surprises.Highly recommend Renn Kirby Mitsubishi for after sale vehicle service.

Ro
Review №51

John K. and his team took great care of us and our Car. He washed the car and escorted us to our car. We were treated much better then most Oil Change experiences we’ve ever had. Thank you John K. & Service Team.

Ja
Review №52

We recently purchased a used car from Renn Kirby. We are satisfied with the car, but we were disappointed with their customer service. They kept us waiting a very long time even though we were paying cash. Apparently their finance manager had just quit and no one knew what they were doing. We ended up having to come back two days later to finish up the paperwork. When I asked them to fix four small items on the vehicle in exchange for the inconvenience we experienced, they were only willing to do two quick fixes (a light bulb and a small battery). They refused to provide mats or a spare key for the vehicle, neither of which would have cost them much at all. They did offer to help us purchase mats at wholesale but then never got back to us. Not a great way to establish a good customer relationship!

Ho
Review №53

Thank you chris for help me with my new car i love it so much

Ru
Review №54

We came all the way from Pennsylvania to meet with Liam Miller. He stayed after closing time to take care of us. He was super friendly and very helpful. I’m very glad we came to see him and my husband drove away in his new car. Next time we are in the market for a new vehicle we will definitely come see Liam!

Ni
Review №55

Our salesman Liam Miller was awesome! From the moment he stepped out to great us. Told him what I was looking for in a SUV and he delivered. Everything went smoothly and the next day we picked up our car. He was very nice, down to earth and easy to talk too. Thanks Liam for a great experience😃

Wo
Review №56

The finance manageris so unprofessional and not good at all no one go to thire at all so annoying.

Wi
Review №57

This dealership truly cares about their customers! We will continue to buy all of our cars from them.

Me
Review №58

Liam was a great help! He talked me through all my options and gave me the best deal that worked for me. Easy to talk to. He didnt act like a salesman. Liam will be my go to for my next car!

an
Review №59

Chris! That’s the salesman to look for when buying a car @ Renn Kirby Mitsubishi. Caring, courteous and willing to go an extra mile. I was amazed at how knowledgeable he is about the cars that he is selling. Way to go Chris! You rock!!! And a big Shoutout to the finance dept! Jimmy, thank you for going above and beyond to make sure that we were financed. 🙏we are greatful to everyone that made it possible for us to get our Kia.👍

Jo
Review №60

First time financing a vehicle and they made the whole experience very comfortable. Salesperson Brendan A. was very helpful in answering all my questions. Would have been hard pressed to find a better deal on the vehicle anywhere else. I am extremely happy and will recommend to friends and family.

Tr
Review №61

Liam is an awesome salesman! He rocks! We love our new truck and Liam made it an awesome experience! He was professional, knowledgeable and even complemented my very eccentric brightly colored jacket! Great job Liam! 😀

Jo
Review №62

We bought a 2019 Mitsubishi Outlander from our guy Russel “Bucky” Hewitt. He was super helpful, not pushy at all and helped us find exactly what we wanted. The sales manager Tommy Moberly really worked with our budget and pricing! All around great experience, would recommend anyone buying a Mitsubishi to go to these guys!

Ch
Review №63

Zach Cohen and the entire service team at this location did a phenomenal job on my Ram. Zach made this entire experience fast and painless. I highly recommend getting your vehicle serviced at this location regardless of your make and model.

Fr
Review №64

Great place! Nice selections and great discounts. Highly recommend to new and used vehicle shoppers.

Ut
Review №65

John Gray is a very friendly salesperson who gave us great introduction about the cars at renn kirby and everyone else working at renn kirby is the same, VERY FRIENDLY! Great dealership! They even dropped us home when we couldn’t get the car out of the dealership due to personal reasons. Would recommend to anyone and We’re so glad we bought our first car from you guys!

Gi
Review №66

Finally found the 2017 Nissan Murano I was searching for online at Renn Kirby. Spoke with Liam by phone and he was kind enough to drive 45 miles from MD to PA to pick me up and bring me to the dealership. And what a pleasant young man - we had a fun trip from PA back to Renn Kirby. He was most helpful and has answered every question. I think he deserves a big pat on the back for going above and beyond the requirements of salesmanship. Thank you Liam! Enjoying my new car.

Vi
Review №67

A) I am a tough, straight critic, so dont easily give out 10s (or 1s).b) I do as much of the work as I can on my Evo myself, so scheduled maintenance through any dealership is not a consideration for me - N/Ac) John went above and beyond recommending a good restaurant in town and working out a drop off and pick up - Outstanding 10d) Hanging out in the waiting area during the 2nd visit, I found all the chairs to be very uncomfortable - 4 Change a few out to something that you can lounge in for a few hours and that would move up to a 7. Move the waiting area out to the front where you have lots of window space and light and it would be at 9.

Om
Review №68

Great cars and excellent service! Tommy and Chris went the extra mile to answer my questions and address my concerns. Im very happy and pleased with my new SP 2020 Outlander.

Kr
Review №69

Super friendly staff helped me get back on 4 wheels after an accident! Bucky was awesome and took care of us like we were family. Tommy did everything to make sure I drove away with my new car!!!

So
Review №70

They have many cars for sale for great prices but some of the cars have a small engine so when you are merging on a highway, you really have to push the pedal. They drive very good on local roads and they have many used cars for sale.

br
Review №71

Brendan A, was very well mannered Great Service, Great Employees and staff they took care of us with no problems and issues at all. helped us out a lot Thanks.

Lo
Review №72

Everything was great! “Life is a miracle you sexy thing” thank you John Gray! The whole process was wonderful.

An
Review №73

John and his team has provided excellent service in a very timely manner. They have been great getting to know the customer and take care of them. I can tell they care and want whats best for the customer.

ha
Review №74

We went it yesterday trying to get an oulander.we did not end up buying but Sean was just so patient and nice and very courteous. Unfortunately due to financial issues I ended up not buying but they have great selection and professional people .thank you Sean for your amazing customer service skills. Mouskeba.

Lu
Review №75

LiamMy mans was cool with everything for the the start of the test drive. He was able to hook me up with insurance fill up my car and made sure I was straight with everything. He also was able to answer all my questions I had with ease personality.

Sh
Review №76

Sean Henry is the best!!! Everyone was so accommodating when buying my car, they made the process easy and painless from sales, to management, to financing! Sean did a wonderful job keeping me updated throughout the process of getting a new mirror installed.

St
Review №77

I had an excellent experience buying my 2017 Honda Civic at Renn Kirby. My salesman, Bucky, came highly recommended by two friends. He was friendly, helpful, and not pushy at all. I was given a great price and a fair value for my trade. Jimmy in finance made that process quick and easy, and had a great sense of humor as well. Overall, would definitely recommend the dealership to others.

St
Review №78

John Gray was a great sales associate. A great experience. Even gave me a full tank of gas.

Br
Review №79

This is my second purchase buying a car from Renn Kirby Mitsubishi from Bucky . I highly recommend Renn Kirby Mitsubishi . Bucky is the greatest and I would recommend him to everyone who is looking to either buy a car or even trade your car 😊

Mi
Review №80

Friendly,professional staff.made car buying easy

Jo
Review №81

Thanks to Liam Miller at Renn Kirby Mitsubishi. I had just had a brand new Mitsubishi wrecked in my parking lot by another driver. Liam made the process of getting a new car smooth and was a professional and very friendly sales associate! Thanks for the new car upgrade to the Mirage GT. Love it! 🤘

Wa
Review №82

I was driving by the dealership and experienced a mechanical issue with my vehicle. Rent Kirby’s service department provided exceptional customer service, professional diagnosis and prompt repair.Thank you to all involved!

I
Review №83

Our car buying experience was great. Chris S did an excellent job staying in communication the entire time. Great salesperson. Will buy again in the future.

Di
Review №84

I was grateful for my experience at Renn Kirby. The staff were all nice and fun to be around! I was able to choose the car I wanted and Im satisfied with it :) I was also pleased with Chris, the staff member who helped me with the journey.

Lu
Review №85

Thanks to John Konstandinidis for helping me get in and out with and oil change. Great service and team

Er
Review №86

I had a great experience with Renn Kirby!! Neal Smith was very helpful and patient and was able to help me get exactly what I wanted and needed! I love my new car!! The entire team at Renn Kirby was friendly and enthusiastic to help me. Even staying a bit later than closing time! Adam in Finance was awesome too. Best car buying experience I’ve ever had. 💜💜

Ma
Review №87

Daughter purchased a used vehicle the two days ago. RENN KIRBY put 4 new tires on vehicle for inspection. Today she noticed one of them going soft. Went to local shop and noticed wheel locks on. Tore vehicle apart looking for key. Called sales manager who out her in touch with salesman who put in contact with service. Long story short is its not their problem. Way to keep a customer. We will never recommend them to anyone. Buyer beware.

Gi
Review №88

I have never bought a car this easily before. I went online and inquired and Mike Acri sent me a text shortly after. He had everything ready and waiting for me.I started looking at 10am and got there around 2 pm and was on the road by 3 pm in my new car! Thanks Mike!

Ji
Review №89

It was great doing business with you guys. It was a great working with you do during the process of purchasing a Box truck. Sales manager Tommy have delivered his promise. The finance department was awesome straightforward no haggling no pushing on prices or upselling.

Ed
Review №90

Thank you to the Renn Kirdy team! Shout out John and service department. Also Bucky the sales rep.Great all around customer service.

Br
Review №91

Mike was awesome!

TK
Review №92

I will never or advise anyone to buy from here they approved me then after having the car the said they need to have the car back last minute after continuously running my credit damaging my credit score then when I returned the car I still have to wait for my money to come in the mail and put me with out a car when I have to work and causing me more money

Je
Review №93

Excellent service! Mike Acri was great!

Ni
Review №94

I was lucky enough to find this place when I did! They had the exact SUV that I wanted and gave me a great price. All the staff, including the salesman Liam, were nice and extremely easy to work with. They didn’t take advantage of me and when I was unsure they told me what they would do if it was them buying this car. They were honest and made my first experience buying a car pleasant and not pressured! Would highly recommend!!

Je
Review №95

I just bought a used 2019 Kia Optima, and I love it. Neal was a great salesman! He was able to show me all the features the car has and how to use them. I wasnt going to buy that day, but after the test drive I couldnt say no! Jimmy was great in the finance department too! Overall, it was a very great car buying experience from start to finish. I highly recommend!

gr
Review №96

Bought a used vehicle for my wife to surprise her. Liam our sales consultant was very nice and helpful as the transaction moved smoothly. He even went out and picked up a nice red bow to put on the vehicle for her surprise.

Ad
Review №97

Friendly and fast service. They take care of you from the time you pull in until the time you pull out of the lot. Every staff member is extremely nice and makes your experience as stress free as possible. A+ (I bought my car and get maintenance done here)

li
Review №98

We would like to thank Chris for making the purchase of our car enjoyable and stress free. He truly is a professional and kept us informed from beginning to end.It was our pleasure to work with Renn Kirby Mitsubishi.

Al
Review №99

Great experience with Chris. Efficient and helpful.

St
Review №100

This January I purchased a Jeep from Renn Kirby and my experience there was well fulfilled. Liam was my salesman and was very helpful in this process. The whole process took under an hour, which was very impressive. The rest of the sales team were very helpful and management was very committed to customer satisfaction. Overall, I was very happy with my experience and would highly recommend Renn Kirby to anyone in or around the Frederick area.

Information
100 Photos
100 Comments
4 Rating
  • Address:5903 Urbana Pike, Frederick, MD 21704, United States
  • Site:https://rennkirbymitsubishi.com/?utm_source=google&utm_medium=organic&utm_campaign=GMB
  • Phone:+1 301-663-4185
Categories
  • Mitsubishi dealer
  • Car dealer
  • Used car dealer
Working hours
  • Monday:Closed
  • Tuesday:9AM–7PM
  • Wednesday:9AM–7PM
  • Thursday:9AM–8PM
  • Friday:9AM–8PM
  • Saturday:9AM–8PM
  • Sunday:9AM–5PM
Offerings
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
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