Friendly and welcoming people. Brian helped me with the process on buying my car. Over all great customer service.

Hannah was so friendly and helpful at Kia Darcar of Frederick! It was like she was family. I would definitely look her up when I go to buy another car. Go ask for Hannah if you want a friendly down home person to deal with!

I always have a good experience here getting my Kia Optima serviced. Recently had my brakes done and Jake in the service department was very kind and helpful. Thank you for your hospitality! It does not go unnoticed.

Purchased a new 2022 Kia K5 GT-Line from darcars and everyone there was awesome! Brionna(sales lady)was so nice and comforting, Edward(financing) explained every option to me for the purchase and Shawn(parts) was so nice also. Would definitely recommend purchasing your next car from them!

Found a beautiful used car. Had it since July 9th. Barely drive it because we have other vehicles. First...defect with rear hatch. Second power passenger seat defective. Called to let dealer know. Im disappointed in my experience. I was expecting more accountability and courtesy with our issues. I feel shuffled over to the warranty company when the car isnt even two weeks old. I also did not like the assumption from the sales manager that we had done something to cause these defects. This is my personal experience and I really wish it had been better. I guess my expectations are too high.July 21 - Update to previous post. Received a call from Mr. Constantine. He asked that the car be dropped off so he can address the defects. I really appreciate the time and effort Mr. Constantine took to make me feel better about our concerns. Will update rating when car has full addressed.

We had trouble finding a 2020 or 2021 Kia Niro in Baltimore, but DARCARS was great! They had many different models in stock to see and test drive as compared to other dealerships. We ended up buying one earlier than we anticipated, as they also had better prices than anywhere else in Maryland. We highly recommend Brian and the team there—they are professional, quick to answer questions, and helpful.

I have never had a better car buying experience. The staff were friendly and professional. I did the majority of the buying online. I knew up front what I would pay for my vehicle and I was not pressured into buying anything extra. I definitely recommend this dealership to anyone who wants to buy a fabulous Kia!

Darcars had the model Kia I was looking for, and Ivan did a great job as salesman. The Kia Rio S is a smooth, quiet car and handles well. Its a pleasure to drive.

Donovan and Constantine have always gone above and beyond for me. I got my 3rd vehicle today from them. Great service! Go here and ask for Donovan!!!!!

What a wonderful and easy experience! Hannah in sales and Michelle in finance made the process the easiest I ever had in buying a car. Very friendly and didnt try to over sell. They explained everything and made the process so effortless. Highly recommend!!!

Brionna and the DARCARS team were wonderful to work with! We got a great price on our used Odyssey. Thank you!

We had an amazing experience at DARCARS Kia yesterday. Brian helped us pick out the ride we liked, and Daniel helped us with finances. Both were extremely professional and courteous to our needs the whole time we were there. If you are going to look at a car try to get in and see these two, you wont be disappointed. They wont push you toward something you dont need/want, and they are very honest with the bottom line, which I enjoyed.

If I am being honest, I was not sure about purchasing a Kia. My car was approaching 10 years old so it was time. I planned on test driving four different cars. Once I test drove the Telluride, that was it. I am now a few weeks in and I love it so much. I’m not a car-type of guy, but this car is so wonderful. It drives smooth, plenty of room, handles well…I could go on and on. I would have test driven more cars but the service at DARCARS Kia of Frederick was just too good to pass up. Donovan was the perfect amount of not pushy yet honest about the deals. I will definitely be back at DARCARS Kia of Frederick for my next car. Sorrento, here I come! 😁

Would not recommend. They tried to double charge for the $995 freight fee. Then told me that previous buyers would sue them if they made an exception for me and removed the second freight charge. I walked away and will look for a honest dealer.Edit June 8th, 2021: On June 1st, I responded and wrote an detailed email with my experience to the email provided. And nothing, not any type of response. So much for the lip service on resolving issues, or investigating my feedback.

Recently I purchased a kia soul since my last car died on me. I am a mother of 3 and having a reliable car is important. I have had so much trouble with the car in the last 2 weeks since Ive had it and I feel like nothing is being done to help the situation. I am very disappointed and hope that we can rectify the situation. It has only been 2 weeks and I am already contemplating returning the car since Ive been having so much trouble. Be careful shopping from here

Great customer service. Constantin the general manager was so helpful in answering all my questions, sending me pictures and videos of my new Kia Sorrento SX 2021, and mailed the lease papers to me so I can lease the car in MD all while I am still in CA.

My salesman, Donovan Loudan, and the entire staff involved in getting me into my new 2021 Kia Forte GT were extremely professional and went above and beyond to help me in any way that they could. I would recommend this dealership to anyone looking to buy a new vehicle.

From start to finish, the process was exciting and they go above and beyond to find the perfect fit.

So this past week was my second poor experience at Darcars Kia of Frederick. We went in to buy a Kia Forte for my daughter on Saturday. Monday morning my wife took a check in to put down as a deposit on the car so my daughter could come down Tuesday to purchase the car. Mr. Constantine did not want to take a $2,000 check as a deposit. Then he proceeded to tell my wife that the price was not as it was marked on the car and there was now a $2,000 up charge on the car, and that he didnt think my daughter could afford the car anyways. he was arrogant and condescending to my wife, and BTW, who is he to tell us what my daughter can afford. Also, about a year or so ago, I went there to purchase a new K5. while talking to the manager, Mr. Constantine, he literally started an argument with me about what was faster - the 4 cylinder stinger or my BMW. In what world it is ok for someone in the service industry to start an argument with a customer. and Yes, my BMW is faster. I will never set foot in there again, not would I ever recommend Frederick Darcars Kia to anyone!

If it was possible I would give this dealership a negative star review. My family will NEVER set foot on Darcars lot again. The price that is listed on their website is NOT what you will pay. We went over the weekend to purchase a 2021 Kia Forte, according to their website the manufacture sticker price was $19,895 with a $1,000 cash off. When we showed up there was a sticky note beside the manufacture sticker with dealer mark up of an additional $5,000. The General Manager was extremely rude and stated that each dealer can add any additional fee they see fit, and that since there is a car shortage, they have marked the car up $5,000. Bye - we went to Renn Kirby in Gettysburg and bought the same car for what the manufacture sticker actually stated....

I brought my Sorento here in December to the service dept to address a problem. On the highway, the whole car would rattle aggressively, and increased when hitting the breaks. I informed them it only happened at higher speeds, and felt unsafe driving the car. Took it in, they told me it was just worn brake pads and that they replaced them along with rotors. I took the car home, drove it a bit, and the same problem kept happening. They had a tech do a ride along with me so I could point out the issue when it happened (which was the last great bit of customer service I had here). They recommended to bring it back in, check into it further, and go from there. I needed a rental to get back/forth to work while they had my car, so they provided a loaner for me.One caliber was replaced, or so they said. All in all I spent somewhere around $1300 for new pads, rotors, and one front caliber.Fast forward to a month ago, when the same issue started happening again, but the car also started grinding/screeching whenever I touched the brakes. I suspected it could be a bearing, and if that was the issue I did not want to continue driving the car. Called Kia, the receptionist was beyond rude: cutting me off when I tried to explain the problem, telling me they didnt have an opening for another week but I could just leave my car there. When I told her I would need a loaner she told me that they didnt offer that (but.... they did in December?). Since I needed the work completed quickly as it was a safety concern, I decided to take it in to another shop which came highly recommended. The service team at Rice Tire addressed the issue, saying the rotors looked incredibly worn, they should have done both front calibers, and the brake pads were worn down as well. They suggested calling Kia to see if any of the work was under warranty since I JUST paid for all this work to be done, so I called. The woman I spoke to was incredibly rude, again, cutting me off mid-conversation, not allowing me to get a word in to explain what happened, etc. She said I could bring the car in again for an evaluation with them, but I would have to leave it there for a week until they had an opening to take a look at it and they would not offer any type of loaner.I decided to stick with Rice and just pay whatever needed to be done, avoiding prolonging the issue and potentially spending even more money in the process. Rice had my car for a total of 2 hours, had all 4 brake pads and rotors replaced, and I paid only $500 for everything, including an oil change. The car runs beautifully smooth, and I am super happy wth the work. I will not be taking my car back to Kia for any type of service, and am incredibly disappointed that I paid so much for something that had to be re-done by a different shop less than 6 months later. The poor customer service was just the icing on the cake

Well done to our professional Sales Associate Jeremy and Constantin for making this our best car experience that Ive ever had! From pricing to transparency to financing, the process was seamless and easy. In the end, we both were happy with the deal. And my wife loves the car!!!

Saturday we purchased our 2021 Kia from DARCARS Kia of Frederick. At first when I walked in the building, I was expecting to be taken advantage of as in the past at other dealerships. Our experience was totally different and refreshing. With each word that came out of Abe’s mouth along with those that assisted with closing the sale, we were able to breathe. Abe was very informative, responsive and he did all that he possible could to make us feel comfortable to trust that they had our best interest at heart. We were treated with respect coming in and celebrated going out. My conclusion is this is a place with employees of integrity. They believe in the product they sell and competently and with conviction represent Kia. Thanks for the great experience Abe and the entire staff at DARCARS Kia of Frederick!

Constantine and Brian Berkman both recently helped me in purchasing my first car. They were amazing people to work with, very helpful and kind. They were very quick on response time and efficiently answered any questions I had. I highly recommend going to DARCARS KIA in FREDERICK, MD!

Only one person would barely talk to us when we came in. Looking for a hybrid- Sorrento or had found out about plug in Niro. She could be bothered to point to the Niro in the showroom. Asked about plug in hybrid-was told they have one and cant sell it. Finally coaxed out that they are waiting for cords. Then told us it was only electric, no gas engine in this hybrid. They really dont seem interested in earning our business. Not one person approached us to ask questions or help in any manner.

Just bought my first brand new car this past weekend at Kia and had the pleasure of working with Brian. He was a tremendous help and worked with us every step of the way to make sure we got exactly what we needed. Thanks Brian for making buying my new car painless and for being so helpful! I love my Kia K5! Highly recommend him for anybody on the lookout for a new car! Thanks again to the Darcars of Kia team in Frederick.

I am a second time buyer at Kia of Frederick. Not only did I have a great experience buying my first car but every time I took my car in for my regular service appointments. So I didnt think twice about returning to purchase a new car the second time around! Jeremy, Noah, all the Managers and Michelle who handles the paperwork all did a great job making me feel good about my new purchase. People have choices, they do their research and they want to buy a car from people that have integrity and make them feel welcome, this dealership did a great job at delivering just that! not once but twice! Thank you Darcars Kia of Frederick!

Purchased a used vehicle from them in February 2021 and its July 2021...the car no longer works, it doesnt start and I had to buy another car. Buyers be warned not entirely sure their cars are properly inspected or they are just eager to sell and wait for the warranty to run out so its not their problem anymore.

Excellent experience. Brian the sales rep and Constantin the manager were a pleasure to deal with and went above and beyond to get us a great deal. Highly recommend this dealership.

One of the best experience I have had buying a new car I saw the cars I was interested in a soul ex a red one and a gray there was no pressure at all .I knew what my trade was worth no playing games like so many other dealers do everyone in sales Ivan Spencer Michelle made every effort to make the deal work

Today was happy day for our family. We got our daughters dream car. It could not happen with out the great customer service of Brian Berkman and his General Manager Constantin Nico. The Frederick location did not have the Kia Forte my daughter wanted but that did not stop Brian. We soon found out that there were only three Kia GT LINE Fortes in the DMV area that fit my daughters profile. Brian went out there and got one for my daughter. Kia of Frederick understand customer service and family dreams. Thank you Brain for thinking out the box and making thing happen. I would like to send out a special thanks to Constantin Nico for creating an environment that gives his sales team an opportunity to make there customers dreams come true. He is a true leader.

Brought my car here for service after recently moving to the area. I was very impressed with the experience. They were able to make repairs, recommended future services, and didn’t try to sell me anything I didn’t need. They were very transparent, and no hidden fees. All of the staff I encountered were friendly and very welcoming. They even offered me a complimentary shuttle service and car wash. Definitely the best dealership service center I’ve encountered. I will be returning for future service needs, and will shop them when I’m ready for my next vehicle.

We received excellent customer service from Hannah and Constantin. We got a great deal on our trade in and financing.

5 years ago Brian sold me my first car and then I come back and luck of the draw I got him again to purchase a newer car. He and his manager were able to put me in a 2021 Kia Forte! Brian was patient and kind with all my questions and concerns just as he was last time. Anyone needs a car they need to see Brian! Michelle with finance was also fantastic with helping me with my warranty! Thank you again for the new car I am loving it!

Matt, the sales consultant here at this location provides exceptional customer service and does not give off that harsh pushy sales person energy. He is very conversational and goes the extra mile to get to know you as a person during the sales process and what it is you are actually looking for in a vehicle. During my experience here, both Hannah and Matt provided me with a warm welcome and ensured I had all the information I needed and asked for. I definitely recommend this location to friends and family.

The service department was great, but the sales department needs to step up their customer service when they see people sitting in the lounge area. They shouldnt walk by customers without greeting them at least once and making sure that their good. Class 101of customer service.

Great service, helpful staff. They really took time to work with us and explore several deal options. Were still in the hunt for a vehicle, and they are in the running for where will purchase it, for sure!

The first car that I picked out had to be inspected after I picked it out on a Saturday evening. On Monday when it was inspected I called the dealer around 3pm because I hadnt heard from them all day to check on the inspection. They informed me that I needed to come in and pick a new car because the one I picked was damaged.When I arrived I saw that there were dents on the car that werent there when I picked the car out. So I had to choose a different car since they didnt have the one I originally picked in my price range. I felt like more could have been done to help with the inconvenience of everything because we already put money down towards the first car and I traded in my old car, so I felt like I had to go through with buying a car from them.Their customer service isnt the best and I ultimately didnt feel taken care of.I wasnt going to leave a review but got an email from Google asking me to leave one, so thats why I posted this.

Car is very nice except the its been in the shop with a/c problems. Too hot not to have a/c.

I had a great experience with Shawn in parts department. I needed to get a new fob for my moms 2013 kia optima. He was very informed on the process an timing on getting the fob. Thank you so much Shawn an great customer service!

I recently purchased a 2021 Kia Forte, after looking at my local dealer I decided to shop around to see if i could find a better price. The whole experience at this dealership was great and I save a considerable amount of money. My sales guy Brian was great and made sure to explain everything that I had questions on. My experience was great and will definitely be recommending this dealer to any friends looking to purchase a car.

I went to different dealerships before coming to DARCARS Kia of Frederick and the customer service was way superior than the other dealership. Sonny especially was so caring and professional. He actually took the time to listen to my needs and delivered an exceptional service. I fully recommend this place and Sonny if you are looking into buying a car.

Fantastic customer service and quick work by the service department. Gave me all of my options and didnt try to push me for unnecessary vehicle repairs. Thank you so much! My go to place from now on!

And absolutely wonderful place to deal with I was very impressed with all of the people at the dealership from the sales person who do things in 15 minutes that no one else could get done and the lady in finance Michelle and everything was justAnd absolutely wonderful place to deal with I was very impressed with all of the people at the dealership from the sales person who do things in 15 minutes that no one else could get done and the lady in finance Michelle and everything was just absolutely wonderful great experience

If I could give them zero stars I would! Talk about Bait and Switch! Went to look at one car which wasn’t available so they showed us a more expensive one because it was a better car for our daughter. Then once we decided to purchase the GM wouldn’t honor the price from the Sales Manager. Plus they wanted us to cover the cost of the inspection which was never done and our sales person completely walked out on us leaving us at the table. I called Kia Consumer Affairs to complain and they contacted the dealership. The Sales Manager called us back and told us that he would see what he could do to help us. Then nothing. I called him back days later and told me he would call me back in 10 minutes and then nothing again. I would never purchase anything from this dealership. So unprofessional. Definitely get your Kia somewhere else because they do not care about their customers at all. This car was supposed to be for our daughter’s birthday. What a complete let down!

Recently bought a car at this location, great overall experience. Friendly staff, knowledgeable about the new vehicles on lot, and shoutout Brian for the help! 5/5 stars.

Looking for a new car during the era of Covid can add a new wrinkle to the often stressful process of buying a car, but my experience at Darcars Kia was the best car buying experience I have had. I did the process over the phone, and they delivered my new car to my house, I signed the paperwork, and they took away my trade-in vehicle. Thanks to Daniel and Sonny for making this a pain free and quick process!

Traded in my Suv this past Saturday for a new Kia .. Donovan was my salesman. His knowledge of the Seltos as well as other Kias I was looking at was impressive.. in the end I bought a 2021 Kia Seltos. Afterwards I went to the parts department and was greeted by Shawn and he assisted my purchasing some accessories for my new Kia. I highly recommend buying a vehicle at Darcars Kia Of Frederick. Make sure to ask for Donovan. You wont be disappointed!!!

Very kind and friendly employees! Helped us find the right car for the right budget and even though it took a few hours, they didnt seem annoyed at all. They gave us a great warranty and were very helpful and knowledgeable about their stock.

Right from my phone chart with Associate ABE, I knew I am in good hands. Our appointment was made through that early flow of conversation. On site my wife and myself were surrounded with a team of experts in sales who led us through the process. We traded our SEDONA to SORENTO. I love KIA products and I made my wife open her heart the same direction. I even told my kids...”We will purchase you a KIA each once you get your bachelors”. We will keep our promise.

Jeremy did a great job getting me out of a terrible lease from a previous dealership. 11/10 recommended and as long as he is around I’ll go back to him for every purchase!

Had a very pleasant experience here! Chloe was a ROCKSTAR, very informative, gave fair prices and cares about her clients Overall experience! Also thank you to her team for being so helpful as well. Never in a million years, would I have thought that I’d be driving off the lot THAT day with a brand new 2020 for a VERY fair price.

The general manager is dreadful. Condescending and dismissive. I will NEVER give this dealersip my business.

My car buying experience at DARCARS in Frederick was fantastic. The staff was professional, helpful and efficient. They took their time to answer my questions and explain details without making me feel rushed. I appreciate the wonderful customer service I received from Brian, Constantine and Daniel. Highly recommend this dealership and will definitely refer others!!!

Got me in and out quick. Always professional. Coffee, water, and snack items while you wait are always appreciated.

I purchased my Kia Soul from them the day Darcars took over Bill Baisey Kia. Everything went smoothly I had financed the vehicle through my own bank. The service department is great never had any issues with service being done there. Unfortunately 6 months ago I was in an accident and the car was totaled I was never offered Gap insurance but I did purchase the warranty they offered with Ally for $2,500. I never received any paperwork from ALLY about the warranty and no one could answer any questions. When I talked to Daniel I filled out paperwork to cancel the warranty after he asked me to come in to fill it out but clearly I was an inconvenience to him and was told to take the paperwork with me and return it. I did this but 5months later have still heard nothing back about the warranty being canceled or the money refunded for it. I’m beginning to believe I paid for absolutely nothing at this point and would NOT recommend them for purchasing a vehicle.Update the GM called me threatening a lawsuit if I didn’t take down my review. I’m now contacting an attorney because he didn’t mention anything about my actual original issue. Don’t worry I saved the voicemail.

They went the extra mile to ensure my satisfaction.

I had to trade my car due to a recently diagnosed health problem that required something easier to get in and out of. I dreaded (!) visiting my local dealers because buying a car has always been such an ordeal. I always feel like I need a shower afterward. But, Jackie and Molly made it so pleasant!!! They offered a very fair price for my trade-in, and an excellent price on the new car. I didnt feel like I walking into a shark tank at all. Everyone was incredibly helpful, well-prepared for our visit, and it was actually a pleasant experience! The next time we are looking, I will definitely re-visit DarCars. Oh, and I LOVE my new Niro.

Hands down, best car buying experience EVER! The entire team was phenomenal. I worked with Brian Berkman and he was the best! Extremely helpful and patient with me. He was kind and understanding, he never felt pushy or like he was there “just to make a sale”. He wanted to make sure I LOVED my new car. Daniel in accounting was equally as amazing. He went through everything in detail, he didn’t try to push anything on me. He even made a personal phone call to help me get insurance for my car!! I have nothing bad to say. Because of this experience, I will continue to go to them and recommend them to anyone looking to buy. Thanks again, guys!!!

Took care of me right away, took me onto my destination within minutes of offering to shuttle me.

I would like to spot light Shawn Loudan for his expertise and willing to go the extra mile for his customers. Recently dealt with Shawn and the fact I walked out of the dealership with the part I needed in a timely manner and his ability to find exactly what I needed is exceptional.Thank you!

Donovan was very helpful and got me the exact car I was looking for !

Im glad I decided to shop for a car at Kia of Frederick! Great customer service from Constantin and Brian! Thank you for making my experience smooth and efficient.

I will not bring my KIA SOUL anywhere else. I always get prompt courteous service, price upfront, no surprises. The team at DARCARS KIA of Frederick 5826 Urbana Pike are awesome. They find what ever discount or extended warranties and apply them to my account, which has saved me greatly.

Kia Darcars of Frederick the Service manager Kenny Rogers is Amazing my engine was faulty and I had spent 4 months trying to get it replaced under the warranty through King Kia they kept saying I was crazy. Took my car to Kia Darcars of Frederick dealt with Kenny Rogers and he assured me I was right. He had my engine replaced and haven’t had any problems.

I want to thank everyone at Kia of Frederick, they were all very welcoming from sales consultants Hannah to the manager and everyone, they were very very helpful and made me very comfortable I will definitely recommend this place to friends and family members.

Chloe, Spencer and Constantin made my first new car purchase the most relaxing easy process ever!! For my next new car venture you will be seeing me. 😁

I have been coming to this dealership for years, back when they were known as Bill Baisley KIA. In fact I bought my current car from this dealership. Ive had a hard time finding another one thats like this place. Now that Im back in the area, Ive started coming to the dealership again and thankfully not a lot has changed. The staff is still there, the place is how I remember it. And theyve always given me great service. Ive been recommending this dealership to people for a while and I recently purchased another car there with my fiance. The service guys are good and they follow up with you and let you know important details while youre there. Theres only been one or two times when something I asked for was looked over, but it was nothing critical (windshield washer fluid was topped off when I specifically asked it not to be). The prices are fair, there are coupons available. And they are willing to work with you within reason. Brian is always nice to see, so is Kyle. Unfortunately I dont remember the current managers name but if hes not busy hes willing to chit chat which is awesome. (Im awful with names, sorry!)When you come here and respect the people here you feel like youre welcome. The car selection is also really good and there are some pretty nice used cars too.They do also have good sales in my opinion on cars.When I came back after a few years and saw that a big chain bought them I was a little worried, but I was very pleased to see that it didnt feel like a dealership, it felt like a visit to a friends place.

Kenny at the service department resolved a check engine light concern with my Kia Forte quickly. Overall good experience getting my car checked.

The experience did not match my expectations. I came in with no expectations either...2 different times came in and 2 different times came out convinced that I should just go with a different brand or at the very least a different dealership.1st time, the sales man told my wife the Sorento did not come in certain color and just dismissed her because she was a smaller younger looking person. So we ended up down the street and bought a Volvo V90.2nd time, my sales person stated that she would be there at certain time (I was looking at the Stinger for myself). I was told that she wasnt there after waiting for 15 minutes. The sales staff werent wearing masks. I was able to test drive the stinger after waiting for so long but I didnt like the vibe I was getting from the sales manager. So I found a used Model 3.

I have absolutely no regrets with purchasing a car from this Darcars location. Daniel and Sonny were amazing, they made the stressful process a whole lot simpler.

My experience at Darcars Kia of Frederick was fantastic! From my awesome Salesman Brian and the rest of the staff . Brian was very friendly knowledgeable and patient with me. As well as the rest of the staff. They all made me feel comfortable and was patient with me. Great team all the way around!

I just bought my new 2020 Kia Niro from this location. They got me a really great deal that I wouldn’t have gotten at another dealer. On top of the great financing the sale associate who worked with me was super nice and very welcoming. So if you choose this location ask for Chloe, she will make sure you get a car that you love and won’t regret buying. She will show you options that match what you’re looking for and let you browse the lot to see if anything else sparks your attention. That’s what happened to me. I went in their wanting a Kia Soul but drove away with an even better car/deal, their new hybrid, the Niro. I’m so happy with my purchase I can’t thank Chloe and the financing team enough. I highly recommend this place❤️!

Love my new car Brian was great I dealt with him with my last car this is my second car I have gotten from him hes great

They have a good selection of Kia cars. But they could do better with price negotiations which would help to increase their business.

Very helpful when I bought my vehicle. They made it very easy to do and worked hard for me.The service dept. took good care of my vehicle when I brought it in.

I went to DARCARS to look at Kia Sorentos. While in the lot Donovan Loudan came out to see if he could help me. I started talking to him and immediately noticed that he was very friendly and easy going. He was not pushy at all like some sales people are. He made me feel comfortable. We went inside and started the paperwork. He explained every step of the process to me and was very knowledgeable about the vehicle I was purchasing. After the purchase was finalized he took me to my new vehicle and showed me all of the features. He asked if I had any questions and told me to call if I thought of anything. I have already texted him 3 or 4 times and he has been very quick to respond to my messages. I highly recommend that you work with Donovan when going to DARCARS Kia of Frederick!

Got done quicker than expected. Nice people

I had such an excellent experience. Brian the sales person was very patient and respectful. He kept in touch until i was able to come in and made sure we felt at home. Constantin and Daniel, the managers are not only great professionals but really friendly. Constantin was extremely knowledgeable and didnt try to sale us unnecessary additional items (which i really appreciate). Daniel treated us like we were old friends. It was such a relaxing and welcoming process. It was easy to see that the team is a family. They all worked together to give us what we needed and wanted. We left very happy customers.

Worst experience ever. If I could give this place zero stars I would in a heartbeat. Do not waste your time with this place the management here is rude and I will NEVER do business with this place again.

Highly recommend.I am from PA and was in search to find the car I wanted. Darcars had the Kia Forte GT with the GT2 Package available.During the hard times with covid, I was able to buy this car and get it delivered straight to my house.My husband and I wanted to give a big thanks to Donovan who made it possible for us to get the car we wanted.

Mike Horner was a great salesman. He was very thorough about answering all of my questions. No pressure, very helpful. I love my new Kia Soul GT !

I bought an SUV from this dealership in September and I am still impressed by their high level of customer service and professionalism. I had an appointment to test drive the specific vehicle that I wanted and they had it out front and ready to test drive when I arrived. Brian greeted us as we were walking up to the building and we were able to test drive it right away. He took the time to explain the history of the vehicle and all the features as we were driving. He helped us fill out the paperwork and answered all of our questions. He even called a few weeks later to check on the vehicle and my satisfaction with the purchase. Overall, it was a great experience and I am very satisfied with the vehicle and the customer service!

Everyone at the dealership is nice and helpful. They have the nest customer service and I genuinely enjoyed my car buying experience and regular maintenance appointments. I typically think of car dealerships as a place where they attack you and pressure you into buying. They don’t do this here! I would definitely recommend them to friends and family and will buy from them again.

The WORST place to purchase a car from! All they care about is taking your money. Be careful and know your stuff before you sign anything! They add numbers in, increasing the price- without informing you. They also tell you one thing, then switch up once the deal is ready to be sealed. They have put me in so many situations. Do not buy from them!

Everytime I go to this dealership, everyone is very professional and willing to assist. I must make mention of Mr. Kenneth Rogers in the service department. Mr. Rogers greets you with a smile, makes you feel like a VIP, and he ensures that your vehicle is taken care of properly before you depart. Thank you Mr. Rogers and the staff of DARCARS Kia of Frederick!

I worked with Jackie and she was very helpful and friendly while letting me explore my options. Although I didn’t end up purchasing a new vehicle I enjoyed my experience and appreciated their staffs patience while I made my decision.

Dropped my car off for a oil change and inspection. Was greeted very warmly and educated as too what was going on with my car. They also held to my expectations of how long the service would be. Definitely will be going back for the next service needed.

Was made welcome right away. Had a coupon from Kia so first service of my 2019 Soul was reasonable. Fast service, but hoped they would vacuum my car!

Everyone I came in contact with were excellent. Friendly, professional and safety was first priority. I would recommend them to all I know.

Quoted me 3g over another dealerships price and couldn’t match it. Don’t go here they’re by far the most expensive for the exact same cars.

The entire process was so fast even though it was extremely busy! I walked out with the car I wanted with a price that worked. Brian was such a great salesman and Constantin was a great manager. Highly recommended!

I just bought a car from darcar Kia, Donovan was my salesmen he was so pleasant to work with, even though it was busy he took the time to make my experience pleasant, would definitely work with Donovan again. Thanks Donovan.

Kenny and Mike over at Darcars are great! A change in the management sure does reflect on the rest of the store. Excellent and fast service. Would highly recommend anyone who has stayed away in the past give them a second chance. It’s a completely different shop! 5 star +

They have amazing staff and customer Service. Very welcoming!

First class service here !!!! My motor went up had it towed here, great decision . They exceeded my expectations . Kenny Rogers the service writer took great care of my car made the process easy and much quicker than I thought. Flawless service thank you .Thanks to the whole staff that made my visit here painless .**** The person that had bad service must have been at a different dealership ****

Super pushy. And initial price thrown out was way more than their internet price.I had done a lot of research and had narrowed the list of cars I was considering to 4 different vehicles, various makes and models. I was not making a decision until I had test drove all the vehicles I was considering. Despite the fact that this was explained to them, they didnt seem to like that answer and did not seem to want to let us leave. They were very pushy to the point that even if they had a better price I was not buying from them. I went to multiple other dealerships during the process of buying my car, and no one else came anywhere close to being this pushy once I explained how I was making my decision.Also, when I told the salesman what car I was considering, he immediately threw out a price that was $5,000 over their internet price for the same vehicle. This is before I even said what features I wanted, or anything was explained about the vehicle.Suffice it to say, I did not buy my new car from this dealership. This is not a dealership I would even consider in the future when I buy another vehicle.

Great Service! They took the time out to answer questions. Gave us a great deal on our car. Thanks Brian!

Constantin (GM), Brian (Sales Manager), Daniel (Finance Manager) and service staff were incredible! This is my second vehicle (one new and one used) from Darcars Kia of Frederick and the experience gets better each time! We are already working with Brian and Constantin on our Third purchase with them for one of my adult God-children. If you want reliable and committed service with a reputable team, ask for Constantin and Brian! And any members of our Great Military, seeking to buy (new or used) be sure to ask for Constantin and ask about all of the warranty and maintenance options...Constantin will work (at his cost) to make sure the best products and services are provided!JLJIII

They service was awesome.