I had a frustrating experience with the customer service at this location in particular. I had received a wine cooler from an online order from my BB&B registry and needed to exchange it for one with different dimensions. I called ahead to make sure I could exchange an online order and I was told, quote: just bring it in, I dont know what else to tell you.When I got there, the customer service rep took one look at the box and immediately said they wouldnt take it because they sell nothing like that here. and went on about how they dont know whats really inside the box, as if I was being dishonest when there was proof from my registry. I felt embarrassed to have come there at all.I immediately called the Baileys Crossroads location to see if they could accommodate my exchange and they took it with no problem at all!!!Im giving this an extra star because the young man who help me lug this 70lb wine cooler in was very kind. There is also a employee there who helped me pick out curtain rods previously and was very friendly.

A big THANK YOU to William at the Fair City Mall Bed, Bath & Beyond location. He went out of his way to help me (twice!) over the phone with bridal registry orders. He was patient, kind and very helpful. Kudos to you, William - you are an excellent representative of Bed, Bath & Beyond.

Rep. A made my experience memorable. He went above and beyond and made sure I left a happy customer. I traveled from another location to get an item that was supposed to be inventory but he couldnt locate it. He searched everywhere and even used the ladder to look more. It was right before closing and he showed no annoyance of me coming 15 minutes before closing. Impressive and I commend his work tonight. Ordered me my item and honored the discounted rate. Appreciated his effort and service tonight.

Went in looking for hair scissors which they didnt have. Still spent over $100 on other stuff. The store is well organized and not crowded, so that is good.

Items worth the price they last very long

At this location you can be surprised sometimes of the things you find that you might have thought they didnt have or you didnt need but, when you find this items you realize you have to have it! Also the staff at this location is extremely friendly and helpful!

Not as it was before PANDEMIC. Very slim down reality

Bad customer service will not be going back. Long lines

I LOVE this store!! I have been shopping here for years!! They have the best selection of everything. The sale prices are magnificent especially when using one of their generous coupons!! The employees are ALWAYS helpful & friendly 😊

Like any other BB&B, you can get just about anything you want for your home. The staff is SUPER helpful and you wont wait in line long, if at all. BB&B has the BEST, EASIEST returns policy/ system ever. No receipt required, no questions asked, takes only moments. The only reason I didnt give 5 stars is because of BB&B prices. Im convinced they mark up at least 20% knowing youll use their 20% off coupons.

I like this store. It has all kinds of interesting items for kitchen and bath you never even knew before. Bring your 20% off coupons and save money. It is a great place to buy everything a college student needs for life im a dorm!

Tons of great things for the home. I went looking for a good pillow and there was a large, excellent selection. Large, clean store stuffed with items. Convenient location.

Entered the store Sunday night, went straight to the register to return an item exchanging my pillow medium to firm. Quick easy interaction. Better yet, this time I remembered to bring in my 20% off coupon. Best store ever!

ProsThis is a great Fortune 500 company which has great benefits. They have great support team of upper managers. Great atmosphereConsThey tend to place managers far from their homes All managers live at least 25 miles away from their storesAdvice to ManagementPut managers in stores closer to home

Left a review a few months ago about their never ending lines and waiting time. Nothing has changed.

Easy access with good parking. Signed up for the Beyond Plus program so no need to bring coupons. Good selection and helpful staff.

A premium brand of city Fairfax on Main St. featuring an extensive range of products for bedding, curtains, coffee makers, window treatments, glasses and dinnerware. Very spacious store good for parking too. And dedicated staff to make your shopping experience simple and stress free.

This store has a wide variety of home goods. Its organized by each section of your home (kitchen, bedroom, bathroom, laundry room, etc.). From wedding China to home decor, tools to help you organize your closet, & kitchen gadgets, this store has it all. Items here can be a little pricier compared to Amazon, but you can actually view the items in person here (plus they mail out coupons all the time!).

Got great deals with our 20% off coupon today! They did not have what we needed in stock but they were able to order it online and it will be delivered with free shipping. Everyone at the store was very helpful. The Nespresso lady was especially awesome and I wish I had gotten her name.

Best store for household items. High quality and good selection. Prices are on higher end but 20% off coupon sent by mail or available online helps.

Decent selection of items, but the service here is wildly inconsistent. The cashier on my last visit got serious attitude with me and my return, then as I was leaving told me that the issues must have been user error. The management also seemed to be indifferent when I explained this situation.

A sad & very bad experience today. I had bought a Dyson vacuum cleaner from bed bath & beyond in Fairfax city mall and it does not work anymore. I then called Dyson and they suggested that I return it to the store. I went to the store and I am still within the return time window accordingly to the new policy.At first, I went to the cashier, and the cashier refused to return the vacuum, the cashier then called her supervisor, and he wouldnt return the vacuum, and then he called the store manager and she was very rude and wouldnt return the vacuum, although I am within the return policy. I was really confused why they wouldnt return the vacuum. I felt like I may have been discriminated against since I wear female Islamic clothes, so I asked if they would not return the vacuum because of my religion, and another customer started to yell loudly that I was rude. And I was wondering why would another customer yell that loudly that I was rude, although I spoke in a normal tone of voice. VERY ODD!!!!!!!!Nonetheless, I wasnt getting anywhere at this store, so I left and went to another store.At the other bed bath & beyond, I walked in and presented my receipt to return my vacuum, they opened up the box to confirm all items were in the box and they confirmed that I was still within the return policy and they quickly and easily returned the vacuum with no questions and they were very professional and nice.Did I miss something? What happened? It was night and day.I guess I wont go to that store again.

Employees are very helpful. Store has almost anything needed. Prices are a little high but good prices if you have discount coupons with you

Good price for everything and availability 👍 also expired coupon I am using.

Good to go back and shopping physically instead of on line which never comes what one orders, returns are done with ifs or buts, friendly and warm staff

Love this store. It has everything I need and want. The staff is nice if you can find one.

Cheap store and management. I didn’t have coupons and when they called the manager she said no coupons. I will never go again! Piss poor in everything. Karen is the managers name.

Great staff very helpful they help you find what you need

Great employees and managers. Staff very helpful and friendly. Willing to review store records to help ensure I got the appropriate discount when I did not have my receipt. Returns are easy and hassle free. My favorite BB&B store in our area!

Went to buy vacuum bags and also found the best carpet spot cleaner. Better prices than Amazon. Keep brick and mortar alive.

Lots of intesting things. Reasonable return policy. Use 20%, $5, and $10 off coupons for best deals.

Bed Bath & Beyond never fails me, no matter what branch I go.This particular branch has great service and great discounts as well. I hate browsing when I buy my essentials so I usually just go to ask a person for help. I must have asked 3 people for different items and not a one of them hesitated on where to go.Really happy with this branch and will definitely be coming back here for more comfort furniture.

Very nice cashier helped me with pickup, payment and wrapping of a wedding gift. she also verified that the wedding gift registry was updated. excellent service

A premium brand of city Fairfax on Main St. featuring an extensive range of products for bedding, curtains, coffee makers, window treatments, glasses and dinnerware. Very spacious store good for parking too. And dedicated staff to make your shopping experience simple and stress free.

So many wonderful things to check out and buy. The staff is always helpful. Checkout is quick and easy

Do NOT head to the store if you have a habit of easily spending your money. The options in this place for your home are ridiculous I love this place so much all of the staff are completely loyal and friendly and have been there since day one.

This store has a very helpful staff. If an employee doesnt know an answer, they will find it. I wish that BB&B would reinstate their 20% off of everything coupons. Even better, how about eliminating the silly coupons and simply lower the prices by 20%?

Came here a few times. The staff members were friendly. Good selection of products.

Whats not to like? BB&B has everything. The people that work there, especially Shelly, are terrific.

Just a store, nothing special.

I usually find what Im looking for. Employees very helpful

Store has good layout of home and personal home items. Customer service associates were friendly and helpful.

Interesting merchandise but not what we looking for.

Just stopped in for a few items with my brother. I give this place a pleasant 4 stars!!

Great selection of household items and reasonably priced. Many times they have the exact item you are looking for.

I placed order on line to pick up at the store. Pretty easy process so I will do this again in the future.

Always organized clean and all what do you need for your home is there and high quality and great customer service

I love that I can always find something here, sometimes its not even something I thought I needed or wanted.

Love this place! But must have more Made In America things.

Employee was extremely helpful in finding my garlic keeper on line and ordered it with ease. Like Bed Bath and beyond, neat stuff.

You can find good deal here at Bed bath & beyond and they take all coupon. Still a store I would like to stay in business.

Amazing customer service.. clean store..big selection ..never go Wrong with bed bath and beyond!!!

Very kind customer service cashier. She is so kind I want go back....

Very clean and respectful help there.

Everything in the store is marked 20% more since the dredded bbb coupon has plagued our mailboxes for years. Most things are cheaper on Amazon, but if you need something now and you have one of those coupons then this is the place.

Lot of good house hold, I find contains I need . Massage chair is great.

Nice place for shoping...

Reliable branded product

Hard to find things and As Seen On TV products are found here, but the pricing is on the higher side - you can go to your local walmart or target and get a same quality product at a lower and better price. Comes in hand if theyre the ONLY place you know that sells that corner-in-the-wall product. Fair city location isnt busy at all, most people dont shop here bc theyre pretty overpriced - dont come without your coupon!

We live closer to another BB&B (which is fine too), but always go to this one because of the staff (especially Shelly, who is truly special).

For anyone who doesnt like shopping but also get the discounts, this shopping online is great. The store has your order ready for pick up. Avoid walking thru the store and impulse buying.

Best place

Such wonderful staff and I got exactly what I needed.

Great products with good people and prices!

I was shopping for an item, It was listed as $24.99. It was listed as 24.99 on amazon, the only reason why I chose Bed Bath and Beyond was because i had a 20% coupon, but when i purchased the item, they sold/charged it at price $29.99, i guess they think that most people dont check the prices. Luckily I happened to check and noticed and asked the Store manager. Then they eventually agreed to take back the item at 29.99 and sold me again at $24.99, this kind of activity is not appropriate. Was not happy with smiles that some clerks made. I hope they are not doing to this to every customer. People please check your receipts for the items you purchased.

Loved my shopping experience, staff was so friendly and helpful .plus I saved by using my coupons, they never expire.

Great selection and friendly service.

No commas in the name of the store. Too confusing.

Great variety of products for home, here you can find anything you need do not forget to look for coupons they are great and save you a lot of money they accept old ones

Clean, organized and very helpful staff.

Loved this place, but why over charge, then have to use coupons to knock 20% off.

Not bad as BB&B go, decent parking and not too cluttered.

This Bed Bath and Beyond has a lot of stuff, but the space feels a bit cramped. The staff was very friendly and helpful in finding what we were looking for, but it seemed pretty cramped as far as most go.

Good place clean and friendly

It is very limited from the one I usually go to.. I only went there today cause it was on my way from where I was going.

The store is great and everything bad I had a bad experience when I went to return an item the cashier named Catherine was so rude I asked her if I could have my return in cash and she started complaining that’s to much work and that she needed a manager to do the I told yes I need in cash and she kept arguing with me super bad costumer service!

Not so much a good experience. There returns are too strick now

Shelly works here and she is great! Go find her and let her know how great she is!!!!!

I can find what I need, price is right and when my legs get tire i take break a minute seat on massage chair .

Friendly staff, neat products, overpriced.

Excellent customer service

Its ok here, expensive store.

My go to for all things houseware

Good staff. Someone jumped the line, the staff stopped him and said sorry to me.

Does not have great variety, Too expensive for normal items.

Good place to shop

Personnel were not very helpful and didnt seem to know their merchandise.

Love looking at the items

Staff was very helpful

I would give 6 stars if I could.

Very helpful.

It was great

They were short staffed and a long line (about 15 people) had gathered but the manager didnt want to check anyone out to help his employees.

Costumer service was excellent

Pretty big store.

Really expensive, me and my wife have never bought anything from the shop, only been there to get some ideas because of the huge collection they have

Nice store

Good coupon!!

Coupons!

Loved it