Paid $100 a replacement phone. Want to charge me $100 replacement fee to replace the replacement phone or $300 for a all together new phone. Not their problem the replacement phone they sent me doesnt work and because it doesnt work, I cant exchange it so I was told. If I want to change carriers, I have to pay off the phone that they sent me that doesnt work.

I had a positive experience. The store reps were amazing. We drove all the way from Oklahoma to Kansas a long 6 hour drive to visit family for the holidays. As I went in, I was greeted with the most positive atmosphere feeling. I was not looking to buy a phone just yet, BUT I met the right people and they signed me up with no problem. I got what I wanted and they even gave me a 100$ credit to spend in store. Incredible team and great cell phone service.

They have a great set of people inside this place. I love them

Awesome place awesome people!

Good friendly suppory.

Every employee I interacted with didn’t share the same knowledge about the company’s system and wasn’t on the same page as anyone throughout the company. They don’t have a store in our town so we had to drive to TWO DIFFERENT cities to get told a hundred different things. They do not work with you especially when the fault is on their end. I will NEVER recommend this company to anyone, and I’m not over reacting when I say US Cellular is a company that you do not want to do business with.

Wish I could give no stars. It only took 2 months before I switched back to Verizon. No Hidden Fees is a joke and so are there math skills. I had a credit of $51 with my monthly payment suppous to be $98 or 112 with taxes. And some how they ended up billing me $158 with $101 in taxes. So they told me they were doing me a favor by dropping it to my $112 for that month..ahhh no whered my $ 51 go.. Then theyd meet me in the middle and give me $ 35 off the bill...ahhh no how about my bill be $61 like the number add up to be.. Paid my phone off and bill just to receive another bill for $229.05.. They must love going back to elementary school math classes taught by me..come on how many times do you want to be turned in to the BBB.

Love and very helpful

Very helpful

Very good

No help. It cant be done. ??????.