Timbrook Collision Center
10385 Mt Savage Rd NW, Cumberland, MD 21502, United States
Timbrook Collision Center
Review №1

Second time using these guys and last. First time they drilled holes in my front bumper for the license plat. the bumper they replaced had a drill-less off-center mount for the plate so my bumper didnt need unsightly holes. The paint doesnt match very well in the sunlight, and now Im going on 3 weeks without my car because they keep trying to order cheap after market parts that dont fit properly.

Review №2

I was very pleased with the service I received, as it was very professional and the staff were super helpful, kind and efficient.

Review №3

I would also like to add that we rarely get a call back after leaving messages. Very poor communication.

Review №4

Always Great!! Never go anywhere but here.

Review №5

I had no problems. It was a quick and easy experience. I would recommend them to anyone who needs their service.

Review №6

Courteous, professional staff. Found damages I didnt realize I had, and before calling me had already ordered parts and submitted new estimate to my insurance agent so I never encountered a problem... just an update. Kelsea with Hertz there had already anticipated the repairs could take a little longer and without charging me, had my rental scheduled for 2 extra just-in-case days.

Review №7

First & foremost I dnt recommend your service to anyone. The customer service wasnt up to snuff. Got attitude from Secretary & was unable to answer my questions. Didnt do what the insurance order paid for. Had to take it back to be redone & still not satisfied with the finished product. Dirt in paint, swirl marks on paint that shouldnt have been touched, scratches on fender & both doors on the passenger side. When asked to show proof of work done they were unable to show. Picture of everything but your truck. What a coincidence huh. The bad part is I wanted to take my truck there because the service I received from Steve was great in the past. Unfortunately hes not the person who handled this claim.

Review №8

Great place thanks

Review №9

Great service. Wonderful people there. Would recommend to everyone if you need your vehicle fixed right definitely go there

Review №10

The absolute best customer service! Nick is quite willing and able to handle every situation

Review №11

Amazing staff and excellent repair. They went above and beyond, kept me updated throughout the process and addressed all concerns. Will definitely be back.

Review №12

I had my molding replaced in back glass. The collision team made it look brand new. Very affordable and all done in a day. Thanks Steve and the team

Review №13

The Collision Center promptly finished the body work on our car. Was very attentive and explained each step if there were hiccups that would come up. Great job!

Review №14

Fast and friendly service. Our car looks better than it did before the accident. Highly recommend

Review №15

All of the staff were very knowledgeable and helpful in getting my families vehicle repaired and back on the road. I will highly recommended this shop to anyone that needs vehicle repair done.

Review №16

The facility provides you with good vehicles and good service

Review №17

Great staff, friendly atmosphere, quality work.

Review №18

Awesome service, good people!

Review №19

Easy to deal with.

Review №20

Great service

20 Photos
4.7 Rating
  • Address:10385 Mt Savage Rd NW, Cumberland, MD 21502, United States
  • Site:
  • Phone:+1 301-777-1411
  • Auto body shop
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
  • Wheelchair accessible entrance:Yes
  • Mechanic:Yes
  • Appointments recommended:Yes
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