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The Shop Incorporated
90 East St, Crystal Lake, IL 60014, United States
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The Shop Incorporated

Comments
Ti
Review №1

I called about a flat repair. Was told it would take 30 minutes and got it priced out. From the time I got there to the time I was driving again was 10 minutes. I don’t even think it took 30 minutes from the time I called them to the time I was driving away. Anyways the price I paid wasn’t even half what he quoted me. Now yes a different service was performed but still any shop that’s looking to save you money is unheard of. He could’ve easily said he did the other n I would have never known. This is a shop that wants nothing more than to get you back on the road and keep you coming back by being fair and reasonable. The other comments in here are true. This is a honest rare shop you won’t find everyday. If you’re looking through comments you’ve had bad experiences before. So just give them a try and you’ll be happy you did!!

Li
Review №2

Craig and Tom are the best! They took the time to answer my questions and finished my car very quickly. Ill definitely go back.

Je
Review №3

Above and beyond service. I dropped my car off with several issues I was having including a check engine light, tire issues, needing an oil change, etc. The mechanics took a look at it right away and quickly diagnosed the issues and fixed them. Their communication with me was great, the staff was very friendly, the pricing was reasonable, and the help they gave me with an emission test was over the top. 100% recommend - I am a hooked customer.

Dr
Review №4

After calling a few other shops, I called these guys to do a very last minute plug on a flat tire. Immediately upon arriving, I was told they could look at it and to come right on over. As soon as I got there they started looking at my tire for me. Craig managed to find and fix the issue very quickly, even teaching me a few things along the way.I’m extremely grateful I found these guys and I couldn’t have been more thrilled with the outcome. 11/10 stars.

Re
Review №5

Nice guys To work with. Fair priceing. Nice clean Shop

K
Review №6

I love the mechanics here. They are honest and fair which is a rare combination these days. I feel confident recommending tbe guys because I wouldnt take my car anywhere else given the choice!

Ma
Review №7

The Shop is incredible. Tom & Craig are masters at their craft and the prices are as fair as it gets. Great communication concerning the issues at hand and the costs involved.

Jo
Review №8

Tom was able to investigate a problem I was having with my brakes ON THE SPOT. I arrived late on a Friday and since the shop was really quiet, he was able to put the car on a lift and work on the problem and take it for a test drive all within one hour. I will be taking all of my car repair to this great shop.

Ja
Review №9

Great team and have used them for years for my business and my personal vehicles. Recently did an engine swap for a classic cruiser that went smoothly and quickly.

Br
Review №10

I always have brought my vehicles both work and personal for there outstanding customer service and excellent pricing.

Es
Review №11

Always helpful and knowledgeable. Fair pricing, excellent work. Highly recommend.

Ja
Review №12

Friendly informative reasonable price quick repair

Ch
Review №13

Craig is a genuine guy who does a quality job every time. He works around my schedule and I always know I am safe in my car because of him.

Co
Review №14

We thought we needed a valve stem replaced but it turns out it simply had to be tightened. They didnt even charge us for it! Great service! Highly recommended!

Ti
Review №15

Craig & Tom were great. They were able squeeze me in the day after I called, take a look at my car and came up with a quick and reasonable solution.I had my rear brakes replaced in the fall by my dealer. When they replaced the brakes it appears they didnt do the best job. Shortly after the repair I noticed a loud screeching noise. I took it back to the dealer, they said there was no issue with the brakes and according to them it was most likely the axle or ball bearings. I decided to get a referral, a friend mentioned The Shop and glad they did.Craig put the car up, rotated the rear wheel and immediately found the issue. He suggested to take apart the brakes, clean, lubricate and reassemble them. Plus he was straight forward, gave me options but said that was the best and in the end most reasonable. I would highly recommend them and will be going back for any other things I need dealt with.Thanks guys!

Ju
Review №16

Craig and Tom have been managing the routine maintenance and repairs for all of our familys vehicles for many years. Whenever we have an issue with our cars we have no second thought that the experienced team at The Shop will be able to solve the problem quickly, correctly, and at a fair price. We recommend The Shop to everyone we can and could not be happier with their service.

Jo
Review №17

So glad Ive found a shop that actually WANTS to repair a vehicle in the most cost effective manner. I have had bad experiences with chain service centers that dont know how to diagnose a problem and just keep installing parts until by chance the problem is fixed. These guys are old school mechanics that take pride in repairing a vehicle and not just guessing at what it needs.

Br
Review №18

This place is beyond awesome!!! Needed help with a tire fast and they came through. Definitely reccomend. Great experience, will be back!

He
Review №19

Ive never had anything but the very best service here! Theyre fast, they do high quality work, and they always explain everything to me in laymans terms. I recommend The Shop to everyone looking for car repair.

Ch
Review №20

This is a great place to go! Very friendly and honest, They dont try and sell you things you dont need. Been in business for a very long time and my family and friends will only go here!

Gr
Review №21

Honest work and very reasonable and well established shop, friendly knowledgeable staff. ... experience the difference for your self. blessings to all the staff there..

Ch
Review №22

Always fast and friendly service

Jo
Review №23

Great place to take your car! Years ago my wife brought one of our cars in for an oil change as she works nearby. We were quite surprised when she picked it up and Tom said No charge. He went on to explain that first time customers first oil change is free. Since then we take all of our family cars here for service. They always treat us fairly and charge reasonably. Most importantly, I never wonder if I really need the work they recommend.

Ju
Review №24

Excellent work and customer service. Great and very fair pricing.

M
Review №25

Very punctual and has great service.

Do
Review №26

The best car experience I ever had.Women dont be afraid to bring your car there.You will be treated with respect.

At
Review №27

Honest, excellent workmanship and repair costs are on point.

Br
Review №28

Honest local mechanic shop that does good work at fair prices.

Br
Review №29

Great service

Bi
Review №30

Hometown Auto Care at its Finest

Kr
Review №31

Friendly people.

Ke
Review №32

Over priced parts!

Bo
Review №33

Great service

Ty
Review №34

Slow

Information
4 Photos
34 Comments
4.7 Rating
  • Address:90 East St, Crystal Lake, IL 60014, United States
  • Site:http://theshopincorporated.com/
  • Phone:+1 815-459-2886
Categories
  • Auto repair shop
  • Brake shop
  • Car repair and maintenance
Working hours
  • Monday:8AM–6PM
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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