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Auto Authority
765 Duffy Dr unit f, Crystal Lake, IL 60014, United States
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Auto Authority
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St
Review №1

Tony is absolutely amazing! I’m so glad someone referred us to him! I purchased a new to me vehicle, he checked it out, told me everything I needed to have done and the company I purchased from and him collaborated to make my vehicle a great reliable one! I still have some small work to be done, so I’m not done yet but if you want it done RIGHT w/ NO BS, Tony is your guy!!! From my Jeep and I, we thank you Tony!!!

Ve
Review №2

Tony is amazing to work with. I have been a customer for over 15 years and have never had a problem. Tony and his staff work for me to keep my 2001 vehicle on the road and safe. I have never fail an emissions test. Still going strong at 189,000 miles (yes, 189,000).

Sa
Review №3

I called Tony and Auto Authority on a recommendation for a problem with an older BMW. Tony was easy to talk to treated me very professionally and kindly explained options. I was concerned about costs because a previous shop where I had the car quoted a really high repair cost. I did my research, and they had an absolutely fair price for the work I needed. The repairs were completed on the timeline Tony laid out at the start and they also completed additional items I requested timely. Ive had no issues so far, and Tony even called a week later to ensure all was good with the car. I plan to continue going to them for all my needs.

Kr
Review №4

Tony and his team are excellent!! Tony truly has a passion for his work! His work ethic and genuine concern for your vehicle and your safety is unmatched. Love their digital inspection report as well. It includes pictures and description of area of concern; along with upcoming needs or maintenance suggestions. I have been taking my 2005 Tahoe to him for years and will continue to do so.

La
Review №5

We took a used car to Auto Authority that we recently purchased knowing it need some care. We wanted to be mindful of how much we were spending on the car. The staff looked at the issues we brought the car to them for and also gave the entire car the once. They reported back on the primary issues of concern that we brought car to them for with pricing for those repairs. They also gave us a list of other maintenance that we should consider soon and additional things that we would will want to consider down the road. The repairs we chose to do were completed on time and as quoted. Auto Authority is a very professional state of the art auto repair facility that we will bring our other vehicles too in the future.

Te
Review №6

Easy to make appointments. Car is always ready when promised. All repairs are explained in detail with pictures. Tony reviews any other problems that may need attention in the future to keep our cars in great shape. My wife and I highly recommend their service. Ted G

To
Review №7

For almost 50 years, Ive doubted most recommendations Ive gotten from mechanics. I felt like they were just out to pad their bill, not fix my car correctly! That will never happen again, now that I have found Auto Authority!Tony at Auto Authority explains EVERYTHING with amazing detail, not only about what is wrong, but why it is significant! Then, he and his staff do the job right. Every time. I needed tires and Tony explained how cheap tire shops have a goal of getting your tires installed as quickly and cheaply as possible. But by paying his crew an additional 0.1 hours of labor, I know the tires and rims are well cleaned and completely ready for the tire installation. Small price to pay to get it done right.I also took my sons car to Auto Authority shortly after we bought it in 2020. Its a 2006 Acura. After looking at it, Tony called and spent 40 minutes telling me what he found and the significance of each repair. I want this car to last until my son graduates college, and with it under the watchful eye of Tony and Auto Authority, I have no doubt we will get there!Tony will fix the car according to your needs and wants. If you have a car that you want to nurse for a few thousand miles until you are ready to trade it in, for example, I bet Tony can make that happen, too!I know you can find less expensive shops for automotive work. I used to go to them, too! But you get what you pay for! Auto Authority is simply the best! Go see Tony. You will not be disappointed!

El
Review №8

Tony and his team are the best - professional, genuinely caring, and always patiently explain things in a way I understand! I never feel pressured to get recommended services done. Tony works within your budget and is always done when he says he will be. I trust him with everything related to my cars!!

Pa
Review №9

Tony and his team did a wonderful job getting my 68 Mustang back up and running better than ever!

Re
Review №10

Tony at Auto Authority is extremely professional and detail oriented. I am confident that he offers the highest quality service to keep our cars running smoothly.. We tend to keep our cars for a long time and have peace of mind that they are reliable.Thank you!

SC
Review №11

3rd time that Ive had my truck in here for various repairs etc.Always on time when completing work.Honest and upfront about any concerns and questions that you might have.Really cool technology app that sends you photos of your vehicle and the work that they are doing along with suggestions and recommendations.Ill continue to bring my truck here in the future.

St
Review №12

Great service and integrity! Thank you for being our trusted auto repair shop!

Ja
Review №13

Tony and team have always provided the best services to keep my vehicles running. All 3 of them are over 100,000 miles and still going.

Ra
Review №14

Tony and his team are great! The only place we take our BMW and Audi for work. He installed an upgraded turbo to my sons BMW and was done on time and installed right with no problems. Great p[ace for not only regular service, but custom work. Always straight with you.

Pa
Review №15

My service was excellent, fest and professional .

Li
Review №16

Tony is honest, explains things until you understand, does fantastic work and cares about his customers. He builds his reputation from the moment you meet him and never stops.

Mi
Review №17

Tony was professional and honest. He kept me informed throughout the entire process of my brake replacement, regarding other issues that him and his team noticed while performing the replacement. This is now my go to auto shop for any of my cars needs!

Je
Review №18

We have been long time customers of Tony and will never go anywhere else! Not only do we have a reliable well cared for vehicle but Tony goes above and beyond for his customers. He cares for your concerns and budget with being honest about what he finds in your vehicle to work on. We cannot speak highly enough of him and his team!

CJ
Review №19

STAY FAR AWAY FROM THIS SHOP / TONY will rip you off. I cant even begin to describe the level of poor customer service my family has received from Tony the owner of Auto Authority. I sent over 8 e-mails asking what the status of car and he did not respond back at all, not even once. And then when I did go pick up my car, he tried to do a bunch of repairs that he DID NOT even talk to me about first, or even offer a QUOTE for me to review or give him an Approval before starting any work. They he replaced my radiator that cost me $900.00 over the summer and just a few months later he tried to charge me another $230.10 for a radiator flush and fill. And when I called him out on it, to remind him he just replaced the whole system over the summer, why would I need another full flush and fill, he stumbled on his words and lied thru his teeth how all of the sudden he said the PH was maybe not correct and he needed to bill me another $230.10. YOU GOT TO BE KDDING ME, he did not even ask me or provide me with a QUOTE as I would have told him to never do the service as the unit was brand NEW with NEW fluid. DO NOT TRUST Tony ~ I WOULD NOT SEND ANY FRIENDS NOR FAMILY TO THIS SHADY SHOP EVER. The worst car shop I have ever worked with. Even Allstate Insurance Company sent me an official Letter asking Tony to let them take the car out of his shop because the lack of service he showed to them and myself. And to top it off he sat on the job for months, THE WORST CUSTOMER SERVICE I HAVE EVER HAD IN MY LIFE...

Br
Review №20

Highly knowledgeable, very professional, friendly and thorough service. I trust them entirely with mine and all of my family members cars

El
Review №21

Great service!

Ge
Review №22

AUTO AUTHORITY FIXED THE SPRINTER, WHEN THE DODGE DEALER COULD NOT!!!

Th
Review №23

There are no words good enough to describe Tony and Auto Authority. They are so honest and caring. Safety first is their motto. We have had cars since 1972 and have never had a mechanic that care so much.

Cr
Review №24

I took my car to a local dealer. They had no idea what was wrong with it and needed to take it to Rockford to plug it into the Mercedes computer for $175 to find out what it needed. One trip to Auto Authority and I knew everything that was wrong quickly. Very simple to drop off, thorough estimate and fantastic communication. I will return within the next 5,000 for new brakes. Thank you. Great place!

Aa
Review №25

Tony walked me through everything and did a phenomenal job. Highly recommend him for any auto repair issues.

Mi
Review №26

Top notch, locally owned auto shop in the NW suburbs. Have taken my cars there for the last few years with a multitude of normal wear and tear issues. From normal oil service to differentials and motor mounts, always the same great service. Very knowledgeable staff and fair pricing. Highly recommended.

Fr
Review №27

Really nice people at this shop. Tony gave me helpful information about changing transmission fluid and why manufacturers dont put it in the maintenance schedule. Deducted a star because they still charged me for resetting tire pressure sensors even though it didnt work. The wheels were from a Mazda previously and had incompatible sensors with Kia apparently. Not their fault but wouldve been more fair to not charge full price for something that wasnt able to be fixed. I did tell them the wheels were from a Mazda beforehand.

Pr
Review №28

I recently call this shop for a transfer case swap. The job was well done. But messed up my transmission by not filling up with right amount of fluid. Now I have gear shifting issues and he is even asking money for checking fluid levels in the car.If you have to get a simple job done go to this shop. If it is related to other sensitive system please avoid.

Ma
Review №29

We have been taking several of our vehicles to Auto Authority over the past 6 years. Tony, the owner, is very good to work with. He always explains exactly what needs to be done immediately versus what should be done and outlines the associated costs. I will say that he is not the cheapest, but provides good honest service that you can trust. He stands behind the work they do and if there are ever any issues they always take care of it. This level of service makes it worth the added cost. I highly recommend Auto Authority.

Vi
Review №30

I have had the my mini van in for both repairs and maintenance at Auto Authority. The service and quality of work performed is timely and top notch. Auto Authority offers convenient appointments and has a comfortable, clean, family friendly waiting area. On the rare occasion that my vehicle needs to be in the shop for a longer length of time, they have even dropped me back at home.Tony and his team really do take care of your vehicle as if it were there own. They take the time to explain the problem in terms I understand and provide options for getting it resolved. I also really appreciate the fact that they thoroughly check my vehicle when it is in and let me know what upcoming repairs or maintenance I may need in the near future. This really helps us budget our auto maintenance and keep our vehicle running great and family safe. I highly recommend Auto Authority for your vehicle repair and maintenance needs!

Ch
Review №31

By far the best in the area! Great staff, prompt service, fair price. I wouldn’t take our cars anywhere else!

Ja
Review №32

Tony runs one of the best auto repair shops Ive ever taken my car to. Honest and efficient, he will educate you on problems you may want to be aware of with your vehicle without up-selling or pressuring you into anything. Theres an open view to the garage so you can clearly see what the mechanics are working on at all times. I would recommend Auto Authority to anyone looking for a reliable and honest mechanic.

Ro
Review №33

Great service and fair prices.

Ka
Review №34

Tony bailed us out when we woke up to two dead car batteries! His service is second to none! Tony and his staff are the best!

Jo
Review №35

Ever since meeting Tony and Auto Authority, I knew I found my trustworthy, honest mechanic. He runs the place like a well oiled machine, as well as takes care of clients as if they were his family. They are professional, informative, clean, and efficient.Hes the machanic, a mechanic would bring his car too, he IS that good. Dont believe me, check them out.

Re
Review №36

Ive used Tony now for several years. Very honest, gives your car a complete review and then goes over every little step with you on what is going on and is honest about if it needs to be worked on right away or not. I first had him replace a radiator on my CRV. The cost of this one job was very much in my favor. Another example - my distributor on my car was getting old and malfunctioning a little. He informed me not to buy a new one as he could probably find a used one that is fine for much cheaper. Turned out, he found me one almost like new and saved me tons of money. No problems with it the past 2/3 years since.Since then, Ive had him work on a few of my cars and as always - very honest, trustworthy, and complete. I would highly recommend Tony and his staff to anyone. Give them a chance and you will not be disappointed.

De
Review №37

I have used Auto Authority for the past several years for both of our foreign cars (Honda and Mercedes.) The service is great and there are NO suprises. Tony and educates and informs you about the problem prior to doing the work. I have always found his rates (I do call around and check) to be very competitive.

mr
Review №38

Quality service ... Knowledge able staff !

Sc
Review №39

Good guys with good work

Je
Review №40

I just tried going there last week for an oil change but they are not there anymore.. did Auto Authority move or go out of business? :(

Je
Review №41

Honest and trustworthy!!

Information
42 Photos
41 Comments
4.8 Rating
  • Address:765 Duffy Dr unit f, Crystal Lake, IL 60014, United States
  • Site:http://autoauthorityinc.com/
  • Phone:+1 815-356-0993
Categories
  • Auto repair shop
  • Brake shop
  • Muffler shop
  • Oil change service
  • Tire shop
  • Wheel alignment service
Working hours
  • Monday:8AM–6PM
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
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