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Mercedes-Benz of Burlington
80 Cambridge St, Burlington, MA 01803, United States
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Mercedes-Benz of Burlington
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Ja
Review №1

This location is the best Mercedes dealer you can visit and purchase from in all of New England. The service and patience the staff has is beyond professional. I worked with Bill Lee and Frank Lopez to purchase a car here. Never once did I feel judged, overlooked, misinterpreted or rushed. Bill was a phenomenal advisor and answered every question we had. I never felt more secure and confident in purchasing a vehicle.I will 100% be coming back again to purchase another vehicle in the near future. I will also be recommending this location to every one in my network looking to purchase a vehicle.You are all awesome. Thank you for the help!!!

Al
Review №2

I recently bought a Mercedes through a private sale and was struggling to set up apple car play. After hours online watching videos and reading articles, I decided to give Mercedes-Benz of Burlington a call to see if they could help. I spoke with Jeremy who went out of his way to find the exact car in the lot during a terrible rain storm, and he walked me through step by step what I was not doing correctly. He was very polite and kind. If I ever have a problem with my car I will be coming to this dealership because of the service he gave me over the phone. Thank you very much Jeremy!

Pa
Review №3

I had a very positive experience with my recent purchase at MB of Burlington. The entire team was friendly and courteous. I worked with Steve Martinez who was very aware of my schedule and time constraints and made the entire process quick and painless. Steve also answered all my questions about the car and its options.I had called about half an hour before my arrival and spoke with Sonya and explained exactly what I was looking for, she coordinated an introduction with Steve (sales) as well as had the perfect car washed and pulled up to the front all ready for me to view and take for a test drive. This was all before I arrived which saved considerable amount of time.Great job and thank you to all of the folks I worked with during this purchase--I have no reason not to leave 5 stars for the entire purchase experience.

Ph
Review №4

I didnt buy a car but have visited multiple times because its such a nice place to hang out and look at nice Benzes and drink premium coffee. They had a nice Cars & Cappuccino event with lots of newer and classic exotic cars.

Ra
Review №5

My brother Gerald had a very pleasant and professional car buying experience with all the staff of Mercedes Benz of Burlington . Keith Robinson (Mercedes Benz Vehicle Specialist ), Guy and Vanessa F&I the process run very smooth and easy on his first car purchase CPO 2018 MB C 300 . Very happy and impressed with exceptional service rendered …Thank you so much for everything!Go ! MBOB !

Ja
Review №6

Great day coffee snacks etc

Ba
Review №7

The process to buy a Mercedes Benz GLC 300 was very smooth. When I walked into the dealership, I didnt even know which type I wanted but Mr. Kyle Patton took me through the different types and his knowledge and expertise helped me make a decision. He was very kind, patient and experienced. Its been 2 months since I bought my car but he is always helpful to any questions I have about the car. If you need a Mercedes Benz, Mr. Kyle Patton will make your search and questions about the different types very easy. Thank you again for the professionalism and good service.

Ly
Review №8

Very professional atmosphere with no pressure to buy. A very patient and considerate sales staff, who worked hard to get me the perfect vehicle.Service department is outstanding, very accommodating and extremely friendly.An overall fantastic experience!Thank you to Mercedes of Burlington, especially to Guy in sales and Nick in service.Lynn

Wo
Review №9

My service advisor, David Yabojian, is a good listener and a doer. I dont really have awkward feeling in terms of sales of service and parts.Because he and MBOB earned my trust, I introduced my daughters to go and find David Y. for their services needed.They also agree with me for the service and experience as well as a cafe and nail shop. =)The loaner agreement was too protective on their policy. It was very oppressive (if not offensive) comparing to other service center of the same group.I think 9 out of 10 customers are good who visits MBOB and there will be always one bad apple.When I read the loaner agreement a couple of years ago, I thought 9 out of 10 customers were bad apples.Dont get me wrong. I shared my impression on the agreement terms with the people at the loaner desk and true or not now it has been loosen. The manager made a good decision. 🎊Awesome place to visit.

Ni
Review №10

Joseph P was an excellent sales representative that I highly recommend. I will have to update my review once I have driven my car for a few months, but the process leading up to the purchase couldnt have been better. From beginning to end, Joseph was attentive, on top of everything, and proactive. The location is a stones throw away from Rt 3 and immaculate. The way you feel you should be treated when you walk up is how you are treated.

Ma
Review №11

Knowledgeable, friendly and no pressure. Dimitar and his team were great to work with. Best experience I’ve ever had buying a car.

Sh
Review №12

Everyone I interacted with were very attentive and hospitable. They made the process easy and stress free. I did not feel pressured into buying or upsold. Would highly recommend this dealership

Ca
Review №13

Great car buying experience. Sonya, Stephen, and Guy were all awesome in helping me purchase a Mercedes-Benz. Staff was amicable, professional, and straightforward.Easy and painless financial transaction. Dealership location is spacious, bright and clean. They have a cafeteria and nail salon which it’s a nice touch.First time purchasing a Mercedes-Benz, and I would most definitely do it again at Mercedes-Benz Burlington.

Sh
Review №14

Agents go far and beyond. Such kind, respectful and wonderful staff. Vanessa in the sales department thanks for marking me feel welcomed and the magic you did with the lenders. Dimitri was so helpful, resourceful and so kind. I loved everything and the entire team is full of amazing people

Ri
Review №15

Kyle and Steve are a great team and I would never take my 2020 Sprinter conversion anywhere else for chassis service. They were able to diagnose and effect a warranty repair along with some less traditional service request that I had made. And have you seen the sales floor? More AMG stamps than Affalterbach. Impressive. Great place. Solid people.

Sa
Review №16

Keith and Guy were great! Super understanding and patient with me when I changed cars after signing all the paperwork. Keith was very helpful in all aspects of the buying of my new car to getting my insurance and registration situated. He couldn’t have made it a more special moment... a big red bow when I walked in with a big reveal!! I couldn’t be more grateful and satisfied with my new car!! I’m in love! Thank you Mercedes Burlington!!!!

pe
Review №17

Wonderful staff all around. From the front desk to service they excell at providing the ultimate experience in first class customer service.

Ca
Review №18

We enjoyed the personalized attention here.

Me
Review №19

The car buying process at Mercedes-Benz of Burlington was very smooth. I dealt with Joel who was very nice and wanted to make sure I was happy with the car. I couldnt give 5 stars because the wait time to meet with finance was longer then usual I thought. But then again that process went faster then I remember when buying cars from other dealerships. I also didnt feel pressured to buy any extras that I didnt want which I appreciated.

Pe
Review №20

2nd Vehicle purchased here. Nice buying experience. No pressure salesmen/women. As always great dealing with MBoB.

Mi
Review №21

If you want to overpay for poor service this is your place. Service never answers the phone directly and returns calls sporadically. Did eventually speak with service manager Ben to set up service appointment (quoted $810). Arrived for the scheduled appointment and just wanted to get my loner and go. Gave up after 20 minutes when all service reps were too busy to process paperwork. Called Flagship Motorcars from the parking lot and they A) answered the phone B) were very friendly and accommodating in setting up a service appointment. Actual service appointment at Flagship was the type of service you should expect from Mercedes. High touch, thorough, and fast. And to top it all off the price was less than 1/2 of what Burlington quoted.

Ju
Review №22

Typical dishonest sales people and management team offering to sell my car at MSRP in documented emails and phone calls and then jacking up the price by $10,000 when it comes time to place the order. Just because you can screw over a customer in this time of vehicle shortage, doesn’t mean you should.

Da
Review №23

I cant say much about the dealership beyond the fact it looks like a flagship MB location, but the Cars and Cappuccinos event was a lot of fun.

Je
Review №24

I recently had an inspection completed and discovered my tires barely passed. I was at the dealership a few weeks ago for an oil change and no mention was made of it. When I called service to ask they said that was noted but never communicate. I expect more. The second issue is needing tires after 17k mikes. Being told this is normal not sure when needing new tires every year became normal!Very disappointing!

Ol
Review №25

Kyle at Burlington Mercedes arranged for us to to compare a couple of the SUV’s assisting our decision and never pressuring us. He was upfront and honest as was the finance person. They both made the car buying experience pleasurable. My wife and I look forward to being long time customers.

Br
Review №26

Having leased/owned Mercedes vehicles for well over 20 years I can confidently say that MB of Burlington lives up to the Mercedes standard. Well done from entrance into the dealership to leaving, thank you team.

ri
Review №27

Dimitar was excellent! Very kind and sweet to us. Helped us purchase our dream car and provided amazing customer service. Thanks for all the help :)

in
Review №28

It was great process for every person I met.Only reason I couldnt give 5 stars, I was driving home, about 4miles and tire signal came on...tire pressure was not correct.36. 3336. 33I was a little disappointed, because I was told everything was checked.

ya
Review №29

My experience at Mercedes in Burlington was nothing less of exceptional!! Everyone at Mercedes was welcoming, knowledgeable and very attentive.Special thanks to Donny who guided me in the perfect Benz for me !!

Da
Review №30

Salesman Bill Lee very pleasant and easy to talk to. Vanessa taking care of paperwork and explained extended warranty options very patiently.

Ju
Review №31

Gorgeous state-of-the-art facility. They know how to treat their customers with the utmost importance and with excellence.

Mi
Review №32

Outstanding and very personable service. Steve Martinez made the whole process easy, fun and enjoyable! Felt zero percent stress. One of the most wonderful car buying experiences I’ve ever had. Thank you Steve and Mercedes-Benz of Burlington, you were all absolutely excellent and professional!

an
Review №33

Great service was provided!Happy to continue a long term relation with you guys!

Ry
Review №34

Would not recommend servicing a vehicle here. Brought my car is for an 80k service and informed them that my drivers seat was loose and shifting while driving! The car has an active CPO warranty on it. The technician informed me that while the seat moving while I drive is annoying, its not a safety concern that they were worried about. The Service Manager also took the vehicle out and noted the problem and was not willing to discuss. He relayed the message for the service technician for me to just deal with it. In addition to the poor service experience here, Id be very mindful about their CPO warranty. Not sure how a drivers seat that moves when you start and stop is not covered under warranty.

Ri
Review №35

Everyone I interacted with at the Mercedes-BenzDealership in Burlington was polite and professional. Felt welcome from the moment I entered the facility. No pressure sales, put me in the exact car I wanted. Highly recommend this Dealership.

Jo
Review №36

The staff at Mercedes of Burlington Massachusetts were fantastic. Great customer focus and professionalism. I would highly recommend this dealer to anyone wanting a stress free car buying experience.

Ed
Review №37

Brought my Sprinter to MB Burlington for an optional recall upgrade to the emissions system. Told that it would be a 3 hour service.....that was changed to a full day operation upon checking. Strike 1. After 4 hours, MB informed the dealer that the SW upgrade was not working and a SW fix will be needed for my year vehicle. Strike 2. Brought my vehicle home and found an air intake part was sitting at the bottom of the engine....put it back on myself. Strike 3. At some point I’ll need to bring it back for repair part two. Hoping this will go better.

Je
Review №38

Kyle and Frank were a pleasure to work with! They were very professional and helpful during the sales process and the dealership overall was extremely efficient in getting everything done. Kyle spent a lot of time explaining all the features of the car and made for an easy transition. Working with Mercedez-Benz of Burlington was an overall extremely pleasant experience and I would recommend to anyone looking for a new car!

Ja
Review №39

The staff are super friendly and help take the stress out of buying a new car. I also appreciated their knowledge, not only regarding the specifics of each car model and all the incredible features/technology it has to offer, but also the historical information about Mercedes-Benz and their origins. Will definitely be going there for all my maintenance needs (and for future car purchases).

Di
Review №40

Go see Victor A.Unbelievable guy and car buying experience. EVERYONE IF YOU NEED A VEHICLE, GO SEE HIM. Like the new ride? 😀😁😀😁

St
Review №41

One of the MB dealers I tried to work with. Texted the salesman I was working with with the exact stock number of the model I wanted to see and possibly buy on the spot, they responded with “I’ll check tomorrow and get back to you before noon.” Finally called back six days later with an update. I said too late, tired of waiting and ordered a Model Y Performance for Nov delivery.Edit:Of course there is no record, your salesman that I met and test drove with never returned my request for an availability update on a specific stock number that I supplied and weren’t able to get anything rolling.Whether or not that specific car was sold has no merit in your response when your salesman took 6+ days just to call back. He said he’ll check and respond the next day which he failed completely. If the car was sold that’s fine, I understand the current market, its the complete failure to respond as said is the problem and will not recommend your dealer to potential buyers. You already lost one.

Ma
Review №42

GREAT experience at Mercedes Benz of Burlington. Guy and TJ really took care of me. Sending them referral already. I highly recommend them and this dealership.Love my MB…..Maria

C
Review №43

Just bought a certified car from these guys. Dimitri was the salesman I dealt with. He was great. One thing I cant stand while shopping are pushy sales people....total and immediate turn off for me (cant tell you how many places Ive just walked out of due to this). Dimitri was informative and pleasant do deal with throughout the entire process. He responded to my emails in a timely manner and took great care of me.

Ad
Review №44

Mercedes Benz of Burlington is by far one of the best dealerships around New England, they cater to your every need. They quickly helped me find the right car at the right expense. The process took little to no time and Their customers service is above average as well. It was a pleasure to shop for my brand new mercedes over at Mercedes of Burlington.

Sa
Review №45

We worked with Bill. He was phenomenal from the get go. Very pleasant. Very knowledgeable. Not pushy at all. Answered all our questions to our satisfaction. Worked with us to find the car that would fit into our budget with the accessories we wanted. He was also thorough. We knew the model and he had the car we wanted and the price range all done in 2 days. Picked up our car on day 3. Followed up with a phone call 2 days after purchase to make sure we were satisfied. It was a pleasure. Would definitely recommend him and the team.

La
Review №46

Happy to say my recent purchase of an E450 coupe from MBB was actually enjoyable! These guys are professionals who treat their customers right. From Joe in sales to Vanessa in finance, these guys are tops!

Lu
Review №47

First time at this dealership, TJ was our salesman and he was awesome, very informative, honest and nice. The dealership was clean, nice and they even offer refreshments, snacks and you can get your nails done while you wait if having car serviced, I must say experience with that was mind blowing to say the least. Would highly recommend them and TJ. Went above and beyond. 👍

Ka
Review №48

Can’t say enough good things about this place. Great customer service, very friendly, fast & efficient! Dimitar was amazing!!! Got me into a new car in less than 24hrs! Highly recommend.

Be
Review №49

We had a fantastic shopping and buying experience with MBOB. We bought a pre owned Toyota SUV, competitive pricing, allowed us to have our mechanic check the vehicle. Joel Arroyo provided outstanding customer service and the car was detailed to perfection when we picked it up. Highly recommend them.

Je
Review №50

Very friendly, knowledgeable and efficient employees. Dealership was top top notch, with all the amenities. Extremely excited about my purchase and would definitely buy from here again.

Ju
Review №51

John, Sara and Frank were all so great. They were able to get me the car I wanted and were so helpful and responsive during the entire process. I am so happy with my purchase and with the great service 8 received at MB Burlington.

Me
Review №52

Thank you to TJ for excellent service and getting us the car of our dreams!

Ma
Review №53

Very pleasant experience, even though we didnt end up buying a car. Nice and strait forward staff. They have a complimenatry coffee shop on the premises.

Or
Review №54

I had an amazing experience working with Mercedes-Benz of Burlington and would highly recommend Stephen Martinez to anyone looking! He was honest, helpful, and didnt waste any of our time when helping with our search. We walked in and hours later walked out as satisfied customers. Stephen, Frank and the whole team of MBOB were a delight!Thank you!Orysya & Mikhail

Jo
Review №55

Top notch dealership. Stephen, Frank and Gary were phenomenal. Very easy to work with, very accommodating, A+ experience. Would highly recommend anyone to purchase their Mercedes Benz from Burlington Mercedes-Benz.

Ni
Review №56

I have always had a pretty good experience here. Compared to Lynnfield, it is night and day. I did have one time where the service suggested was not needed, but it was just once out of many times.

Mi
Review №57

I would like to personally thank John Dunleavy and his extremely professional team at Mercedes-Benz of Burlington for going out of their way to help me get my Mercedes Sprinter van back on the road expeditiously after it recently became disabled while I was out of state. After diagnosing the problem, parts were ordered immediately and service was scheduled to install them. This level of service made me feel very valued as a customer and a Mercedes-Benz owner. I highly recommend this dealership for any service or vehicle purchasing need that you may have. 5/5

Li
Review №58

MB of Burlington has some of the best staff working there. I worked with Bill Lee who was very pleasant, professional and prompt in his response. He made the sale of my new car seamless and I couldn’t be happier! Great job to all the staff!

Ge
Review №59

Very helpful and knowledgeable. They gave me a great deal on my car, and my trade. The purchase process was easy and everyone was helpful and could answer all of my questions. I would recommend this to anyone looking for a new Mercedes.

Ro
Review №60

4.5 stars. The staff especially Sara the manager was awesome! The car was great! I did not care for the delivery process.

LE
Review №61

Great Cars n Cappuccino event today.

Oz
Review №62

I had a fantastic experience working with Paul Attardo. He offered a great companionship throughout the sale process. I felt like he is a very close and trustworthy friend. Whole process in general was very professional, everyone was doing their jobs in great efficiency with a polite attitude.

Ta
Review №63

I recently purchased a Mercedes E63s from Mercedes of Burlington and I couldnt be more happy with my experience. Everyone involved was very professional and answered all the questions. I highly recommend this location. Will be back in the future!

ma
Review №64

Had an appointment for a sticker and a light bulb. Nick was great they had me right out and washed my car too. Many Thanks

At
Review №65

In my humble opinion, Burlington Mercedes-Benz is THE BEST dealership I have ever dealt with. Steve Bergeron and staff always present themselves polite & professional. Excellent! Have already recommended them a few times. Thanks!

A
Review №66

TJ sales associate was professional and fast in the process. Thank you

do
Review №67

Great experience at MBOB purchasing my first Mercedes. Bill Lee was so helpful! He made sure I was all set accessing Mercedes Me. Bill pays attention to detail and spent time making sure all of my questions were answered. He even checked in several times after the purchase to ask if I had any questions. I never knew a car buying experience could be so pleasant! Thank you Bill! The lattes are awesome too!

Ch
Review №68

I had a great experience buying a 2021 GLE from Mercedes Benz of Burlington. TJ and the team were great all around. I highly recommend them.

Sa
Review №69

I had a good experience when I bought the CLA250 in 2018. The car worked well for 2.5 years and now I have all sorts of issues. The latest being a water-pump issue which is an expensive fix. Really did not expect to buy a merc and have so many issues with it. The Honda Civic is out-running and living my freakn merc. Plus, a few people in services are now acting condescending. What do you want me to keep throwing money without having to ask questions? Seriously? Disappointed with the build quality on my car.

Ci
Review №70

This dealer exceeded my expectations!! T.J was so great to work with, he was very patient and helpful! Everyone was so friendly. They truly made the experience a great one. I highly recommend this dealer, they will make it work!

Ta
Review №71

Recently I leased a new care from a different Mercedes dealership coz they didn’t have it in inventory.. then I brought my car for a state inspection the following day as I got from an out of state dealership.. the service consultant “David” was absolutely rude and kept asking me where did you purchase your car from then he told me that my car tent is “too dark” and won’t pass the state inspection even though it’s a factory tenting and I never changed it..so I left and I went to regular state inspection next door and they did right away and they assured me that the tenting is within acceptable limits and it’s the original car style.. never go this place.. they’re rude.. disrespectful and complete disgrace to Mercedes Benz name!

OL
Review №72

Mr. Keith Robinson of Mercedes Benz of Burlington MA. is the person to look for if you are getting a luxury vehicle. He helped me and my wife find the best car suitable for our growing family. He helped us walk though the details of different cars and without any hidden objectives. He’s very accommodating, professional and a gentleman. When my wife and I asked him if he can honestly say that he is giving us the best deal possible, with a good gesture, he showed us his plaque he received from the United States Marine Corps., to prove that we can trust himHe is a man of his words!MBOB is the best place to get your reliable luxury vehicle...Mercedes Benz of Burlington is lucky to have Mr. Keith Robinson in their team.Thank you so much MBOB!-Dr. Oliver Austria

Da
Review №73

Outstanding customer service across the boardThe best experience Ive ever had buying a car

Jo
Review №74

My service advisor (Mr. David Yaboujian) is the man! Great quality and service for my car! I will be back!

Jo
Review №75

Mark and Meegan are phenomenal. Mark diligently troubleshot, researched and resolved the issue with with my vehicle. He was able to diagnose and fix the new problem that the other Mercedes-Benz dealership in Lynn MA caused. Hes extremely knowledgeable and clever. He was the only person in both the states of New Hampshire and Massachusetts who really took the time to understand what was going on with my vehicle and implement corrective actions. And hes really a very nice guy! Very personable. Promote him to manager immediately because he truly deserves the position and promotion! Thanks Mark, for everything!😊

Sh
Review №76

I Was able to purchase a new car with the Mercedes- Benz of Burlington. Great customer service and lots of help from the salesmen. Would definitely recommend to visit them for a new car.

Ma
Review №77

Mercedes of Burlington was a Five star experience. We can’t say enough about the staff, our Client Advisor was Dimitar Kastelov he did an amazing job and we would recommend him to anyone looking for a vehicle Kyle did a great job showing us all the things our car could do he was very thorough. We keep telling everyone this was one of our best car buying experiencesMany thanks

Se
Review №78

Beautiful facility with the best customer service I have encountered while purchasing a vehicle.

Br
Review №79

It would be hard to put the amount of gratitude I have for MBOB in words. Every step of service in this place is extraordinary. It starts with Alan always greeting his customers with the utmost respect to David Y in service going above and beyond to make his customers happy and completely satisfied. If you are looking for a new vehicle, Dimitrius is phenomenal, he will do everything in his power to get you the best price possible in an extremely timely fashion. MBOB YOU ROCK!

Ja
Review №80

The people at Burlington Mercedes are pleasant and professional. I had to wait for a delayed title that took almost two months to clear but they kept in touch with me and we worked it out.

Ze
Review №81

Our experience in Mercedes-Benz of Burlington has been amazing. The assistance handed to us in finding the perfect vehicle is remarkable. I would like to commend our sales representative, TJ JAYASERKERA, for his excellent service. He ensembles professionalism that is expected of a world-class brand. Hats off to Frank Lopez (Sales Manager) for pulling the strings in finding our preferred vehicle. Car buying can be stressful but with a perfect team behind you like MBOB, it can be a great memorable experience. We’ll highly recommend this place to friends and family.

N
Review №82

Haven’t been to MBOB, but it is my neighbor. I have spoken with Mr. King the GM and he is very responsive. Asked him not to park cars on the grass, or push snow in the wetlands because it’s bad for the environment, and he did both! Great guy. If I could afford to buy a car, I’d buy it there. Excellent corporate neighbor.

Ni
Review №83

Worked with TJ years ago when I bought my first car and it was great to work with him again. The experience was quick and painless I would recommend the dealership to anyone.

Ro
Review №84

Service dept is not good. I have multiple vehicles . I feel they made me replace tires unnecessarily several times . one ex employ confessed to me that they do this routinely .

Ci
Review №85

TJ was superb throughout the entire process of the sale and the orientation to my new vehicle. He was a pleasure to deal with. Thank you, Gerry C.

Ja
Review №86

If you guys happen to need a new vehicle and find yourself wandering into this dealership, make sure you go and find Paul Attardo. Guy has been nothing but helpful throughout the entire process of getting the new vehicle. Not only is he a genuine guy (despite half the car salesmen out there) he actually knows what he’s doing and will pull strings to get the job done. 5 stars is an understatement for this guy.

ma
Review №87

I brought in my car to check the battery light.I told the advisor that i already took it to local mechanic and was told its the battery at no cost for testing the battery..I also have extended warranty which i paid 3000$ and never had to use it.The service advisor Ben told me they will check the car, and he came back and said its the battery and it will cost 600$ and extended warranty will not cover it.I said ok-and i am not going to change the battery for 600$-then he said i have to pay 174$ for testing the battery which i already told him its the battery.He said he will not give me my car if i dont pay 174$.Very unprofessional, rude, abrupt, useless, grumpy.Then i took the car to local mechanic and they put in battery which it cost me 1/3 of the dealership price.

Sh
Review №88

Paul and Jen were amazing to work with!! Easiest car buying experience of my life. Love my car!!

Ch
Review №89

Dealership was 5 star with 5+ star experience with the salesman who helped me was extremely professional. I would recommend them to everyone i know.

Ji
Review №90

I blew the tire on my C300 Thursday evening. I had called MB and they got my tow going. Before I chose to bring it to Mercedes Benz of Burlington, I asked MB if my Tire and Wheel coverage is accepted there and they assured me YES. I called MB of Burlington and informed them my car was on the way, gave them VIN, I informed them I had the T+W package and the person who took the information, pleasantly confirmed YES. Now, you know how the story ends. I go to pick up my car and Boom here comes the invoice. I was upset. I informed the cashier that I had confirmed prior to the car coming here that the warranty would cover the tire. Pleasant as she was, she couldnt do anything about it. Mr. Ben Kamerman, heard the fuss, came over, and I explained the situation. At 6pm. On Friday. Before the long Memorial Day Weekend. Mr. Kamerman called the insurance company, verified the coverage, and presto, they approved the work and were going to pay. Mr. Kamerman could not have been any nicer and more appreciating of my situation. Many thanks to Mr. Kamerman and the staff at Mercedes Benz of Burlington

Ke
Review №91

Took my car in because battery died... First time Ive been to this place. Folks are super friendly and place looks amazing (probably overkill but cool water wall)

Sh
Review №92

Mercedes Benz of Burlington is hands down the best dealership around. Every single person I interfaced with exhibited the customerservice you dream about. Truly phenomenal!! Ive never experienced a higher level of professionalism and expediency. My client advisor was Craig Bovio he was knowledgeable and very friendly. Best of all, I never felt a high pressure sales pitch, The sales Managers Gary, Frank and Chris helped me get my beautiful 19 AMG GLC 43.

Jo
Review №93

Absolutely one of the best dealerships I’ve worked with buying a car. Highly recommend this company.

Bi
Review №94

Very professional, personable experience I would recommend TJ to anybody wanting to purchase a luxury vehicle at Mercedes Benz looking forward to keep elevating my experience.

Co
Review №95

I can’t thank John enough for making my first car buying experience so simple and easy! I love my new car and couldn’t be happier with the service and convenience.

Jo
Review №96

Mercedes-Benz of Burlington continues to exceed all my expectations. Great service and great staff. 5 Stars!

Mi
Review №97

MBoB is the 3rd Mercedes dealer Ive used after relocating to new areas. It is the BEST- showroom is awesome, service area is clean and visible, and the lounge/service is great. Best part of my experience was TJ! He is 100% customer focused, making sure you are completely happy. If he knows you are in the facility for service, he will find you to make sure you are happy. Best sales person Ive ever dealt with!

Wi
Review №98

The car came back spotless and shining like new!btw:also the coffee was great!

Ad
Review №99

I would rather drive 40 miles from Manchester NH to Burlington MA to get my Mercedes serviced here than service it at MB of Manchester NH. If you want to know what it feels like to be welcomed with open arms and with the BEST customer service I have ever seen, go get your car business done at MB of Burlington. Not only did they attend to all my car service needs, but they went above and beyond to look for any recalls and fix a sensor that wouldve went bad in more than likely a couple of months without even asking me (car was under warranty). I would also like to thank Steven Hurley for giving not only me but everyone I saw in the service area the best customer service possible. I will be doing my car needs everytime at Mercedes-Benz of Burlington, and you should too!

Ch
Review №100

David has always helped me at Mercedes-Benz in Burlington and he has been beyond amazing The service there is fantastic!!

Information
100 Photos
100 Comments
4.5 Rating
  • Address:80 Cambridge St, Burlington, MA 01803, United States
  • Site:https://mbob.com/?y_source=1_OTQxNTQ2MC03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
  • Phone:+1 781-229-1600
Categories
  • Auto parts store
  • Mercedes-Benz dealer
  • Auto repair shop
  • Car dealer
  • Used car dealer
Working hours
  • Monday:Closed
  • Tuesday:7AM–7PM
  • Wednesday:7AM–7PM
  • Thursday:7AM–7PM
  • Friday:7AM–7PM
  • Saturday:7AM–7PM
  • Sunday:8AM–5PM
Offerings
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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