Everyone was very attentive, from the people working the front desk to the doctor attending my needs. Everything was explained in detail from my hearing issues to the financial portion of my hearing aids. Great links to explain every item. No waiting I was attended to at the time that my appointment was scheduled.

I greatly appreciate the very friendly and personal care given by the professionals that serve at NewSound Hearing Centers. Gracie Hernandez, who heads up the team in the Brownsville center, ensures that clients are treated as family.I have been a faithful customer at the Brownsville center since 1991.

I have been extremely disappointed with the hearing aids I purchased from NewSound. First let me say the staff are very nice and I recognize they do not manufacture and service the products (other than cleaning and minor repairs). I continue to have connectivity issues and this is the reason I turned them in to be sent to the manufacturer which meant going over a week without the hearing aids that I paid a premium price for. I was told that they replaced the ones that were sent in with new ones and the connectivity issue is worse than it was with the previous pair. Besides the connectivity issues with the previous pair I also had issues when flying on jets for travel. The noise of the jet engines would drain the battery power. My aids are the rechargeable kind and when the charge is drained theres nothing you can do while your traveling until you get the aids back on the charger. Another issue was using the Auditorium setting in a large meeting room; this drained the charge on the aids and they were dead at 1:30 pm and I had a 1.5 hour trip to get home to my charger. I have not traveled or attended a meeting where I would use the auditorium setting so I cannot verify if this set of hearing aids has that same issue of rapidly draining the charge. The third issue I had was moisture affecting the aids from sweat or a light rain. I specifically asked when I was considering the purchase of the aids about being able to use them in the rain as I officiate sports and I was told that I should be able to wear them in the rain. That has not been the case.I wrestled with the decision to submit this review and decided that potential purchasers of the rechargeable hearing aids need to know of these issues.

I really enjoyed meeting Dr. Hernandez and María her assistant. They were very professional and courteous. Most definitely recommend them to my family and friends.

Wonderful experience here! Gracie is so caring, conscientious and compassionate. She helped me select the best option for correcting my severe hearing loss, keeping my budget in mind.

Excellent experience,, thank you for everything. As always a great visit

Awesomen Service and Great Techs Gracie and Maria....

The office staff was very patient and helpful with dad. Would definitely recommend.

Most exceptional service and experience on hand, my mom is very content with her new upgrade hearing aids

It was very good and people were very accommodating thanks. Darrel

Gracie was very patient with me and answered all of my questions and concerns.

Great staff, everyone is great. They have good hearing aids from the latest technology

Im a dj and I went to do my ear molds for ear protection, very friendly and excellent service.

Didnt find the hearing aids I spent a lot for helped my hearing.....Recent visit showed the right hearing aid wasnt working.The (iPhone) app was added which allowed adjustment.Still not much improvement......

Gracie Hernández, Chris Hall and María are very caring staff who go the extra mile to make sure customers are properly fitted with hearing aids and then provide excellent maintenance thereafter!

Very good

Dr. Patty is awesome and my hearing aids and com pilot II are working wonderfully together.

Great place to shop for heating aids.

Very affordable prices!!