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Jiffy Lube
3617 Wilkens Ave, Baltimore, MD 21229, United States
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Jiffy Lube
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Ma
Review №1

Very professional atmosphere and customer service. The employees were able to take of my car in a timely manner at a reasonable price. Quick service and all questions were answered in a way that I understood. Will definitely be coming back soon and making this my go to Jiffy Lube service station.

Gr
Review №2

This location offered the greatest customer service that I have ever experienced. I was in and out in about 20 minutes. They were all so accommodating and so generous, a 10/10 experience. Very happy with my service.

Be
Review №3

I have been a customer of this Jiffy Lube for over 20 yrs. now. They are wonderful, keeping my car in top notch condition. I have a lot of respect & appreciation for them just as they have for me. What a great crew of hard working people. Thank all of you working at the Wilkens Ave. Location.

Sa
Review №4

They are very nice and professional guys. They did a great job on my car and I would definitely recommend them to others!

Mi
Review №5

The Best Jiffy Lube in Baltimore City and surrounding counties!! The mechanic Frank fixed the problem that I had with my car like new!!!!!

ca
Review №6

I went in there for oil change today, for some reason one of the dude told me that my car is leaking and they can not change the car oil, he told me I have to go check for leaking and I went in the not even 2 minutes they’ve asked me for $20 bucks tips. Very bad nothing was done and want the tips no more jiffy lube!.

Sh
Review №7

I went in for a simple oil change I thought everything was smooth. When they pulled the car out and turned it off.. somehow the battery was dead. NOTE. I just bought the battery last year and was not experiencing any problems before I took it to this place. I believe they cause a short in it. It’s very easy to do. And then didn’t say it was their fault but just suggested to buy a battery from them. I said no and had them jump start my car. Don’t waste your time with this place

Ri
Review №8

Unfortunately this location does not value customer service. They happen to hire people who will hang the phone up on you when asking a simple question. They also speak to you in a horrible manner and simply did not want to answer my simple question of is there a wait? However I called another location who was able to answer the question. This is not a written policy and therefore they cannot deny a customer this response nor hang up the phone for asking about it. Besides this a manager should never hang up the phone on a potential client, ruining the possibility of new customers for the company and tainting the companies view. Whichever manager was working the shift on thursday october 7th at 5pm was highly rude and disrespectful and will be reported to Jiffy Lubes formal customer service department.

Do
Review №9

Always take my 🚗 here very efficient and speedy... I had previously came in for Signature oil change.. engine light came on and I took my VW here and its the best service... I recommend this Jiffy Lube Wilkins Ave to any where.. Great Service....

Ka
Review №10

The manager /Supervisor waas Great the Employees are GreatVery Knowledgeable.And In and Out

Bu
Review №11

Great crew I was in and out even got a discount

An
Review №12

Love this place. Love the people. Great nice people and willing to help.

Ad
Review №13

Always have good, fast experiences here. This time witnessed a customer attempting to leave without paying. The gentleman manning the register on 4/28 around 5p was a true professional in how he handled it. I was impressed.

da
Review №14

They take care of me and answer my question thank you all on southwestern boulevard Maryland

Av
Review №15

Awesome service. Quick and professional.

Th
Review №16

Always great service and very friendly. Managed well.

la
Review №17

They were very friendly and they had me in and out. Great customer service and wonderful positive attitudes from everyone that work there. Ill definitely be back.

Br
Review №18

Great service...these techs are awesome and fast; in and out! I teavel all the way from Bel Air, MD for this great service and they honor Groupon!

Ce
Review №19

Excellent serviceand checked out the stuff howard st didnt i highly recommend this jiffy lube

Me
Review №20

Great customer service, clean environment and fast. I would recommend.

Je
Review №21

Was a great experience they even went as far to save me money on stuff I thought needed done and it did not need it he walked me through and showed me as so he made me understand why I didnt need it done yet I will definitely keep going back cause they can be trusted to have my best interests

Je
Review №22

The young man showed me all that was going with my car and made the necessary fixes.The manager is very knowledgeable and kind. My car runs a lot better now.

Sh
Review №23

Customer service associate was great but I waited 2 hours for a oil change

Te
Review №24

Really not professional.. very bad service. No clue. This is the last one to do oil change in jiffy lube. He lost one customer. Bye jiffy lube .

Je
Review №25

The team at Wilkens Ave. were fast, friendly, professional and helpful. This will be my regular Jiffy Lube.

Da
Review №26

Service Was Fast and Convenient.. I was Able To Get in and Out within 20mins.. all staff were friendly and helpful... I think Every single Staff member spoke to me at least once..

Tr
Review №27

Absolute professionals appreciated to work they did fast efficient and quality service

Aa
Review №28

I was in and out very professional also told me about some other stuff I needed done saved me a lot of money

Ti
Review №29

Done a good job and fast

sa
Review №30

Honest and reliable. Jiffy lube helps to warm you of upcoming problems with your breaks tires, leaks that need to be fixed before a break down. As a woman I think all women need jiffy lube and Tripple A towing for safety. With jiffy checking your oil checking fluids even the pressure in your tires. Personally I cant drive without them. Thank you jiffy lube! Jiffy lube even vacuums your car when you get an oil change. Hey oh to jiffy lube they care.

Mi
Review №31

Fast, friendly and professional service!

ja
Review №32

Atafff was very nice. Place was pretty clean. They did a great jobs getting us through quickly. Good location if youre running errands on south side of town.

Ce
Review №33

Great service we bring our work and personal vehicles here. Sam and the crew are very professional.

Gu
Review №34

Quick service.

Ko
Review №35

Ive visited this Jiffy Lube for about 4 years now. The staff is fast and very friendly. Im normally in and out. I havent had any issues with their work.

Kr
Review №36

Went to this location for an oil change and break change. From the moment I arrived, I was treated with kindness by knowledgeable associates! The process was fast and I was informed of everything before leaving. My car came out cleaner than it went in!

Ar
Review №37

Always reliable service. Not

Br
Review №38

Very disappointed...the posted hours are NOT accurate. I drove across town on a Saturday and they were closed. Do better.

Li
Review №39

Please write me if you had a fraud transaction that happened in the week of you getting service from this place ? We may have somethings in commen. Asking for a friend!!!

Ab
Review №40

Perfect place for oil change 👌

Ro
Review №41

Great service and rob is the best!!!!

T
Review №42

Service for an oil change tire rotation & a break light was finished under 30 minutes! Fellas were cool & kept me updated on what needs to be replaced in the future

To
Review №43

I should be 80%.lol

Re
Review №44

They never change my oil filter but they didnt told me, I had to ask. I also asked them if they refill my windshield wiper liquid they said yes but they didnt. it was a terrible service

Ja
Review №45

Great customer service, but pricey.

As
Review №46

They was very professional and kind also they fixed everything

Pa
Review №47

I have been going to this Jiffy lube location since my first car. That was 18 yrs ago. I have no problems. And I always get a smile a prompt service from anyone thats there. I live out in the county by liberty road, but I always go back to this jiffy lube no matter where Ive lived. And I will continue as long as I keep getting the service that I have.

Da
Review №48

All I can say is top notch. New customer without a doubt.

Ra
Review №49

This facility is phenomenal!!! I wasnt sure if they were open and I guess I looked confused, the tech walked up to my car to ask me what I needed. His customer service was awesome. I explained what was happening as I was on my way to work and my car started giving me problems. They took me right in, told me what was wrong and had me out in less than an hour. I wasnt too late for work. Everyone was nice and courteous they even walk you to your car when you are finish. I will definitely use them again.

To
Review №50

This place is awesome! The staff are very friendly and knowledgeable and make you feel like family.

Ch
Review №51

My visit went great. The service was quick, the customer service was amazing. I would definitely recommend this location to others.

Ti
Review №52

Very courteous and professional staff. My choice for an oil change every couple months and anything else that I may need. Sam at the front desk is awesome!

As
Review №53

Best service Ive received from anywhere in a while

To
Review №54

I tried to get clarification of a price because one employee told me military discount was 15% whereas a different employee told me military discount was $10. The employee that told me the military discount was 15% proceeded to say that he never said that even though he most certainly did because how else would I have said an arbitrary number like 15%. They came off extremely rude when all I did was ask a question. The manager tried to shoe me away by saying he had a headache from someone else and didnt need one from me as if I was a nuisance. Then another employee made it seem like I didnt have a legitimate complaint. Would not recommend to anyone !!!

Co
Review №55

Torry, Chris and Lando were friendly, professional and took good care of my car.

Ma
Review №56

Quick and efficient service

Pa
Review №57

I consistently go to Jiffy Lube/Wilkens Ave for my oil change and have done so for one year. Time after time, the work is always top notch. The customer service is superb from the moment you are met driving up to the work area. The guys working there are beyond courteous. This is my go to spot right here. ❤️❤️ ❤️

A
Review №58

Friendly helpful and fast service.

Tr
Review №59

My wife and I were very impressed with their service! The woman running the front counter really knew her stuff.

Ed
Review №60

Very cool staff. Good pricing and courtesy services. It was worth the 35 mile trip. I highly recommend this Jiffy Lube Im Wilkerson Ave in Baltimore.

Al
Review №61

Super friendly, efficient, and quick

ke
Review №62

Awesome staff always helpful . Love going to change my car oil with them

Da
Review №63

Got an a/c condenser put in by the mechanic. Same day, a/c cuts off engine. Mechanic FRANK went ghost on me. Came back for him to look at it, him and the manager said they dont do a/c work

Cl
Review №64

I was quite surprised they were open on time . Very Swift with my oil change and filter replacement

Fe
Review №65

I was in and out in less than an hour. Greeted upon arrival and the guy explained everything in detail. They usually vacuum and wash the windows as a courtesy but they only vacuumed this time. I would come back again.

Wi
Review №66

Outstanding customer service! Mack at the front desk was super friendly and made me feel right at home during my visit. He also communicated with me throughout the entire process, which took less than 30 minutes for a standard oil change (probably the quickest I have ever experienced). After being given an ETA of 4-5 hours on Labor Day by a competitor it was such a relief to find the friendly, hard-working, and reliable staff at Jiffy Lube. Thanks again guys, you all made my day!

Ha
Review №67

Also had fuel filter changed. Super positive people, clean, good, quick service.

So
Review №68

Prefer the outlet at Nicholson lane one

Jo
Review №69

Good service just prices where alittle high

St
Review №70

Efficient. Courteous. Kind! These guys are always the best! Thank you Brothers!

De
Review №71

I used to live locally, I now drive 20 minutes (passing other jiffy lubes), just to get my own changed here.The customer service by Mack is outstanding. They are always quick and efficient.Also, they only recommend things that are truly necessary, which is a HUGE plus!!

Ni
Review №72

Very nice and polite..

Da
Review №73

Time effective and very polite gentlemen

Rh
Review №74

There was very little wait time and the associates was very friendly. They found that l need some other wok do that l couldnt get done right then and there but assured me that my car would be ok for the couple of weeks that I needed in order to get the money together. Like how honest they were with me.

Gr
Review №75

I was greeted and walked into the facility. Everyone was courteous and explained everything to me. The facility was clean, welcoming and had ample space.I had been using Valvoline and Pep Boys however theres nothing like Jiffy Lube! Their service is first class.

Ty
Review №76

For the first time using them to get my car brakes done ✔ the shop said about 45 minutes and it was great great price, ps no appointment needed!

Sy
Review №77

Mack and the staff are extremely professional, go above and beyond the call of duty, always alerts and address any issues with the vehicle. This is the only Jiffy Lube that I go to because of the courtesy service, attention to detail, and sense of urgency. Love these guys!!

Ju
Review №78

I went in for an oil change. It turns out they topped off my brake fluid with something other than brake fluid causing over $1200 worth of damage to my cars brake system.

Ta
Review №79

Absolutely one of the best oil change experience. The men and women are professionals, courtesy, and efficient. Keep doing what you’re doing. Customer service is so hard to come by. Thank you for your service.

Co
Review №80

Guys and gal did a great job. Didn’t push me to get extra work done coming in with a groupon. Purchased the wrong Groupon but the gentleman worked with me and got a discount on a new cabin filter because mine was horrible. Thank you guys great job !!

He
Review №81

Quick (oil change took under than 20 minutes) & efficient service. Nice people. A+

EL
Review №82

Outstanding customer service

Je
Review №83

In and out super quick

La
Review №84

Just like any other oils changing place nothing far from a routine maintenance place thats it and thats all.

Li
Review №85

Very curtious service, very friendly staff! Theyre fast and good at what they do! I didnt expect my windows to be washed and tires to be checked. Price was great too! I would highly recommend them. Ill be going back for sure! New customer as of 9/18/19. L. Smith

Tr
Review №86

Very helpful reading explain to me all the issues with my vehicle and he took care of but at least the ones I can pay for the moment but very friendly customer service Ill tell other people about this location can I didnt have to wait long either I will be coming back on my next Oil Change if I dont do it myself and either one of the cleanest Jiffy Lubes I ever been to all is working deserve a raise I never seen the Jiffy Lube that clean you damn near can eat off the floors

Cy
Review №87

I called to ask how long the wait was and the guy was answered “I’m busy”. I said ok, do you have a time frame? He said “No.” and hung up on me.Well, he was quite helpful as you can see.

La
Review №88

Got me out quick, fast and efficient! Friendliest staff around!

Sp
Review №89

Staff is very professional and friendly. Good prices and did a fast and efficient job. Will return

Ki
Review №90

Sam was very professional, Taneshia gave wonderful service and offered coffee. Lando was very helpful with adjusting my tire pressure. Waiting area was clean. Great team with excellent service. I will return and recommend others to as well.

El
Review №91

The staff are always very pleasant and straightforward with you, no excessive attempts to get you to buy extra services or products you dont really need. Theyve always been honest with me and will explain anything I have questions about. I get excellent, honest service every time.

Ma
Review №92

In and put in no time. Lando was very nice.

Ni
Review №93

Cashier was very friendly!

Ti
Review №94

It was a great experience. Very friendly and professional service. Thank u for thanking care of my baby(car)

Ta
Review №95

Just got an oil change on Friday, today is Wednesday and my car is low on oil and engine starting to make noises. Engine could have went up on me. Had to go buy a 4 quart bottle of oil, and car took the entire bottle to fill up. No leaks and not losing oil. Jiffy lube is a scam and this is not the first time I heard of something like this from them. NEVER AGAIN..

Se
Review №96

Had to get a tune up for the new year its was 300.10 dollars

Ra
Review №97

Sales person was beyond persistent. I appreciate the notification but dont insinuate Im not aware of whats best for me.

Re
Review №98

Very professional group of gentlemen who didn’t try to push additional services on me without a good reason in doing so. Polite and respectful from beginning to end. Not just with me but with those who were there when I arrived. After my $31 Groupon I only paid $1 and change for the service!

Li
Review №99

Everyone was ki d and friendly. Great customer service.

Da
Review №100

They was very helpful and understanding I explain it was my first time having a oil change and they was very polite and helpful

Information
13 Photos
100 Comments
4.5 Rating
  • Address:3617 Wilkens Ave, Baltimore, MD 21229, United States
  • Site:https://jiffylube.com/locations/md/baltimore/936
  • Phone:+1 410-646-5823
Categories
  • Brake shop
  • Oil change service
  • Tire shop
Working hours
  • Monday:7:30AM–7PM
  • Tuesday:7:30AM–7PM
  • Wednesday:7:30AM–7PM
  • Thursday:7:30AM–7PM
  • Friday:7:30AM–5PM
  • Saturday:9AM–4PM
  • Sunday:7:30AM–7PM
Accessibility
  • Wheelchair accessible restroom:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
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