Good, nothing but regular maintenance oil change, tire rotation and balance, they check everything to see if anything else is needed, thank goodness, nothing else was needed not even a timing belt. Im pleased with their courtesy and professional interaction with the customers. Will be taking my car back for regular maintence.

I love Jerrys as a dealership. I have purchased 5 cars from them (2 Tacomas, 2 4-Runners and a Highlander. Both 4-Runners had to have the nav/radio replaced within 2 years of ownership as the back arrow button stopped working (traded both close to the 2 year mark). The Highlander has the SAME radio/nav system. I took it in earlier this year for a recall on the fuel pump. After this repair (and Im not saying its related) my radio stations have static to the point you hear no music, just static. I have videoed the FM stations during this static with me changing the stations and still static. It does it all the time. It doesnt matter where I am. I brought it in for my regular maintenance, showed them the video and was told to bring it back in with a FULL tank of gas and leave it all day. They were going to drive it to see if they could get it to do it for them...at my gas expense. They suggested that they think it is switching between satellite and FM. Funny, I dont have a satellite subscription and if this is the case, why did it just start doing it almost 2 years into ownership. My friends/neighbors with Toyota vehicles do NOT have this problem. I went to Ocean City in August and it did it the entire way down and back. It didnt matter where I was. It does it on 95, 695, 50, 295, Rt 1, Rt 40, Rt 7, Baltimore and Harford County as well as Baltimore City. It is very annoying! I took my car in yesterday for an oil change and requested the radio looked at. Again, I showed the video of the static. I was told by the advisor that it would be $150 for a diagnostic to be run just to see if they could find something. UM, my car is 2 years 3.5 months old with 32,000 miles on it. It is covered under bumper to bumper and I also have the extended warranty to 100,000 that covers the radio/nav system. And to top is off, while I was waiting, one of the salesman was speaking to me and said I wonder if you got one of the Highlands with the bad radio in it. I told him to tell the service department that! Very disappointed that they wont do anything about my radio. Usually service is good here, but the last 2 visits, not so much. Im guessing my next step is to contact Toyota directly or another dealership.

DONT BE FOOLED! This is the typical service center where an oil change leads to a completely different problem. They want you to return and keep paying for more and more service. They will lure you in with a payment plan. If you love your Toyota, go elsewhere.

When and found what we wanted and purchase the vehicle although today they were little backed up so the waiting was a little longer than I anticipated but overall good customer service

They were extremely polite. I also liked the diversity of staff. I felt very comfortable here

Brooke is:ProfessionalKnowledgeableWell TrainedWorks independentlyAndThorough

Our experience with Tommy was awesome! Very professional customer service, went the extra mile to insure customer satisfaction, we highly recommend this Toyota dealership, and ask for Tommy!

Qiuck,efficient n good customer service.

Bought a new Camry, they were very nice

Today it took me 5 min only.. ( car wash )

They take great care of my vehicles

They keep my investment running smoothly with regularly scheduled maintenance, and when you need it most, can diagnose and fix.

AVOID THIS PLACE! I had Toyota reseal the oil pan on my 96 RAV4, after a 4hr diagnostic. Finally got my car, drove back from the dealership only to find out there was no oil in the engine. To make matters worse, the oil dipstick was not pushed in all the way. Whatever oil that was left spilled in and around the engine bay, landing on my exhaust manifold. After toping up with 4qts of oil my engine is now smoking. This team is completely unprofessional. Left 2 voicemails and there has been little to no communication on this negligence. I added a picture to show how I found the dipstick. Almost lost my engine in the hands of the experts.

I purchased my car there in 2019.Whenever I go to my assigned service which is required bt ToyotaCar Care Service. Everyone begining with the In-take Personnel who meet you when you pull in. They are very polite and ask if you will wait for your auto or need a shuttle home and they will call once your car care service is complete. Otherwise, they will let you know where the waiting area is located. It may take awhile, but its worth the wait! I received excellent service and I am happy to say, that getting the Toyota Car Care Service Is Worth Its Weight In Gold... Thank You Jerrys ToyotaOn Belair Road.

I love my toyota. Jerrys service personnel do a great job of serving my car. Im never there to long without someone giving me an update.

I had a good experience buying my car

Always a pleasure I was offered to do a trade in. Hospitality is awesome 😎

Wasnt greeted in a timely manner...service adviser was very good..

After having a bad experience with the Toyota service center in Cockeysville, this location was a dream come true. The associates were pleasant and extremely helpful. I informed the associate that I needed my car at a specific time and the vehicle was ready at that time. This is the only location I will be going to in the future.

Helped every step on buyin new truck

I have two cars bought here. I stopped servicing my first car as they messed up twice. Second car, i still go there because of my mom (who drives the car). Regardless, its a place worth checking out for car servicing needs. If you want to save some money from car servicing, try learning and doing some of the basic repairs/maintenance. Changing bulbs, replacing air and oil filters, and many others - you can do it yourself without breaking any sweat and save some hard earned money.For big problems, of course this place is worth going in and getting an estimate.

Swapped remote batteries on the spot ty!!!

Another Pleasant Experience here at Jerrys- Where I always feel!! Welcome!!!

I am upset because they could knock off some of the prices of work on my car to high I am a single parent who was affected by the covid 19 and struggling now to make it.

Excellent sales representative

The people hear are nice and they do good work. They have loaner vehicles if they need to hold onto your car for a bit. Never dealt with the sales staff but everyone seems kind and relaxed.

Great service and a very clean environment 👍

Nice and helpful associates. Descent and relatively quick service. Nice lounge area.

The service department is very good

Great service and comfortable

Ive always had the very best experiences at Jerrys Toyota. And, Ive always had to deal with different people which means different personalities altogether. I would highly recommend this place above all else near and around the area!

No social distancing! Way too many people in the drive-in area for service and in the waiting room. Employees are shoulder-to-shoulder. They have not changed ANY of their usual workflows; they are just relying on people to wear masks. However, some employees were walking around with masks under their noses (!) and some had face shields on that were positioned such that you would still get a spray of virus underneath the poorly positioned mask. VERY disappointed. As a business, they could do much better.

I have a 2020 new rava4, it was due for oil change and tire rotation, It was great got in and out in 30 mins. Awesome service today.

Great customer service, organized and prompt. Spacial seating with stations to charge your laptop or phone.

Feels like an assembly line miss Thompson Hyundai customer service.

Horrible experience!! DONT go there for a oil change- I had a appointment at 11am on Friday 1/8/2021- I got there on time- and still had to wait OVER 3 HOURS !!!?? WHY???? I had a appointment!!! ?? The girl told me it would take 1 1/2 hours-- ?????The only reason I went there is because I bought my car there and the oil change was supposed to be FREE- WELLLL come to find out it expired 1 week ago🙄 so had to pay $82 !!! Ugh

Great service. They have always listened and resolved the few problems I have ever had. Great service team. You wont find better. Bought and serviced over 40 cars there. No kidding.

I always get great service from Jerrys Toyota. Theyve made welcomed improvement to the waiting room as well.

I have purchased my first brand near car here 1998 . Same sales person in 2017....my 2018 model, November 2017.

Best service everrr.

Treated very professional

Very professional courteous, second to none. Thank you.

Service was great but, had to go back because of a greasy fingerprints inside of car. Also some of the side moldings was left loose other than that great service very happy with the end product.

Really excellent service. My service adviser made extra effort to find out that my particular repair was covered by Toyota, which saved me money. This is not the first time I am servicing my car there and so far every time they exceeded my expectations. Definitely coming back!

In & out fast

All staff were pleasant and efficient. My 10 year old car now drives better than new. I highly recommend them for service on your car.

Everyone treats me well. I have been going there for many years. No one else touches my car.

Very professional especially my attendant Ms Yolanda.

Great service but need more comfortable chairs in waiting room

I received wondrful attention from Chad and thanks Matt for leaving instructionsHighly recommend Jerrys Tayota in Baltimore

Very rude and unprofessional service

Excellent customer service

I had a long wait and when I got up to check on my car it was ready. I had plan an appointment after and just made it on time

Unhappy with service they provided.

BOUGHT A BRAND NEW 2020 RAV 4 AWD HYBIRD. VERY GOOD CUSTOMER SERVICE AND SALES PEOPLE. ESPECIALLY VERLYN. IF YOU WANT THE BEST SALES PERSON ASK FOR HIM. WILLING TO WORK WITH YOU IN ANY SITUATION YOU HAVE. VERY HONEST AND GREAT PERSON.

Excellent Service

Steve attended to me. He was horrible. I was always coming out to ask him everything. He didnt reach out to me.

When I showed up Dora Sullivan was great, she answered all my questions and even helped me get pricing for my repairs.

Brought my car in for an oil change. Scheduled the appointment 2 weeks in advance. When I got here I asked how long it would be. I was told 1 hour to 1.5 hours. Its been 3 hours and I am still waiting

Great customer services

My service guy was amazing, presents himself and the organization in an exemplary manner.

Super speedy! In and out in no time.

I have to say this place is awesome! I will never bring my vehicle to another place to get serviced ever again!

Very communicative, friendly, easy to deal with, clean.

I bought my car there and decided to get an oil change. I made an appointment and they said it would be 3 hrs. I would not recommend this place they are to over whelmed and no one in their right mind is going to wait 3 hrs for a simple oil change!

Long wait

Best service, customer friendly, and clean.

My car had engine problems and was going in and out of shops for a while, finally I went into Jerrys dreading the amount I was about to have to let go to find out it was in warranty still! Thank you Jennifer Standish.

Good service.

When I first went there I thought it was going to take a while because of how many people were ahead of me. But after sitting there for five minutes Heather Wilson got everything taken care of!

Good service .

Great service.Great service

Fast, efficient and reliable service.

Great fast & efficient!

Completed in less time.

They seem to only be about money and not a bout great service

On time, professional and they washed my truck!

🙂

Always a good experience.

Wait time service terrible

Exemplary

Fixed my car

😏😏😏