Our experience with John has been wonderful. He is knowledgeable and very patient. Everything is explained clearly and in a manner that my wife and I can understand. Best experience in a cell phone store we have ever had

Let it be known: I am not giving AT&T five stars-- Im giving Gail five stars. She was totally awesome and saved my life today. I very much appreciate her service. Time for a raise!

Gary was calm and professional and very patient. He did everything he could to help me out with my account and he is the main reason I am staying with ATT. Customer service is everything and his is top notch! Definitely recommend you come in to the Tunnel Rd. store and ask for Gary if you are looking to purchase anything.

I had a pretty good experience changing phone services in prepay at AT&T. I had just come from Verizon where they couldnt even figure out how I could get voicemail after 6 months of paying them for phone service. No way to even get someone from Verizon on the phone. AT&T had a very pleasant environment very relaxed. I got excellent service and the young man was very patient. I never should have left a t and t. But I kept losing text messages and never did figure out what was the cause.

Went in to switch from Verizon to see if we could get better service. Justin was super nice and worked with us to get us the best deal. If everything works the way it should when it gets here, we will be very happy customers!

Symeon was not only very knowledgeable, but very personable as well. I left with all of my questions answered and memories of a pleasant experience. I will definitely recommend AT&T (especially Symeon) to others.

I was in this store today and a young man named Simeon Brumfield helped me with a really tough problem.He went way above what anyone would normally do. His patience and willingness to help me was admirableand he should be considered for promotion.Sincerely,Priscilla Baio

I was there at the store as soon as it opened on Saturday..Gail was extremely rude and would not even try to help me troubleshoot. She just told me to go to best buy and have the Geek Squad help me. I wasted hours with Apple and the Geek Squad only to have to go back to the AT&T store. The 2nd person who helped me was wonderful. If my phone isnt working then Im obviously already stressed and do not expect poor customer service and rudeness.

I’m very grateful for this location, always helpful and fabulous Customer Service. I’m not technically knowledgeable, and today when I went in because I accidentally deleted something, the representative was extremely helpful, pleasant, professional, and patient. I don’t have to go there often, but I always know I’m in great hands, with people who truly care!!

Staff was quick to greet me and attentative to my requested services. Got manager involved to assist in getting credit issued.Awesome experience 👏

Gail the store rep was very knowledgeable and helped me pick out a new product. She also looked at my account and was able to find some savings on my monthly bill.

GAIL WAS THE BEST HELP. BY FAR THE BEST EXPERIENCE I HAVE EVER HAD IN ANY AT&T STORE.

I went to the Asheville NC AT&T location, and had a sales rep named John. HE WAS GREAT!! And deserves all my thanks!!

Walked into store and immediately greeted and assisted by a very personable and knowledgeable rep that was a very good experience. However in the middle of transferring info another employee came over and said he had to leave for lunch. No personality and very curt almost to dicourteous. After 20-30 minute he came back and said this should have completed by now then pushed button on phone and said oh that’s why and process continued. He had not said anything about restarting the process and wasted a lot of my time. After finishing he handed me a bag didn’t say anything and walked away. Pretty poor customer service by #2 excellent by # 1 he should be the manager of Att&t directly in front of Whole Foods on tunnel RD in Asheville

It was not the staff at this store they tried their best to help. AT&T / Direct TV policies need to be reviewed and revised immediately. Policies concerning POA and Guardianship are ridiculous tell corporate to take a close look. Every banking institute had no problem with the Letter of guardianship I presented to them.

They were very concerned and symone was a delight with helping me, very fast and professional.

Heavy set guy, has no customer service knowledge. Very unprofessional. Quite sad, actually.

Went to get an upgrade on my phone 📱 last week and employee Symeon was really helpful making that happen. He was knowledgeable, quick and professional. Even shared his opinion on phone cases which help me choose which was best for me. That ATT store definitely had an asset to their company store.

I have had the best experience in this store with the employees. Symeon is wonderful

I was in a total mess and my nerves were shot when I showed up on their doorstep today. Thankfully Andres met me at the door with a kind demeanor. He was so helpful and stayed with me until it was all worked out; totally saved the day. I wanted to give him a big hug for being so patient and helpful. Covid saved him from my bear hug, and he saved me from a meltdown. 5 stars all the way!

We were helped super quickly and Symeon was so kind and helpful! Great experience :)

Amber was wonderful. I brought in an iPhone my friend had given me. She updated my phone and installed the sim from my old one. Now this whole process took around an hour. She was very personable, patient and knowledgeable. I felt bad I didn’t have my Apple password or A T& T #. She reset everything & waited until everything was completed. I tried to pay her & she gently refused. My confidence restored!!

I love this AT&T store! Gary and Justin are the best!

I switched to AT&T wireless for my family after being loyal Verizon Wireless customers for decades. Service was okay (not as good as Verizon), price was less than Verizon. However, we all decided to get our own carriers. My mother paid the amount due for the remainder of our phone costs; however, AT&T applied it to the bill without our knowledge, leaving a credit. So, thinking my phone was unlocked, I signed my husband and myself up with a new carrier. Tried to activate my phone and find out it is not unlocked. So, we go to this AT&T store on S. Tunnel road to try and resolve the problem. First guy was rude and uncaring, said he could not activate my phone because it was not paid off. I leave and come back in with my husband. We speak to a different man. Long story short, I had to pay off the phones again. So, now there is a $24.00 and change credit on the account. Well, los and behold, my account now had an overdue balance on it. They tried to say I never paid off the phones and owe them more money. Long story short, I have filed a dispute and am awaiting resolution. Consumer beware.

Symeon was a great help to me and very friendly to boot! He explained the options I had in front of me effectively and was able to handle my constant questions with grace. Thanks!

Guy I spoke with was fine, and equally confused as to why my bill was $52.81 more than it should be.Nothing had changed, not the plan, nor my usage.Check your statements every month, people, especially if youre on autopay.

My sales rep was very informative and he offered advice and didnt treat me like I couldnt pay for what I came for

I gave one star because that is the lowest possible. 2 months and counting and price still not close to what I was quoted. Lost count of how many hours I have spent on the phone. Could you please at least once call me back when you say you are going to?

I came in first thing in the morning when they opened to trade-in my phone. No one else was in the store. Gail was not very friendly and seemed very agitated when I asked a simple fair question. I’ve never experienced this sort of customer service at AT&T before. It was very surprising.

I went in to switch from Verizon to at and t. The first day we met symeon and he talked us through the switch and showed us the numbers and broke everything down. I came back two days later and sym was even more helpful then the day before. He did his own analyst on our account to find us the best deal. Symeon showed some of the best customer service and knowledge that Ive ever seen. Thank You Sym! Thank you At and T

Dmitri was the man. Yall need to give that man a raise

Very helpful customer service. No pressure sales.

Gary was great . Helped me with everything I needed.

Friendly and courteous service, explain details very clearly, never had a problem at AT&T store

Sym was fantastic. He was really helpful dealing with a broken phone and setting up a new one. Very personable and friendly!

Great staff, friendly and knowledgeable. Ive been a customer for 7 years.

Gary is great! Thank you for making it all easy!

Sym was super friendly & helpful! We had such a great experience going in and talking w him

Two people that work at the store were very friendly and happy to assist me... But at least one girl was very unfriendly. My two star rating is not regarding this store in particular... Its regarding ATT customer service in general. 2 hours of my time was completely wasted after I was directed to a store, that apparently has no phone number, that does not even exist. Canceling service, just because of a temporary move....not because of bad internet service, should not be this difficult. Because it was made to be this difficult, I end up paying for three weeks of service I didnt even use, hours of my time wasted, and many other things. Whoever is in charge of the way things are handled at AT&T needs to be questioned. Absolutely horrendous. This particular store seems to be fine but good luck finding a store that even exists if you are directed to one through customer service.

What a great experience everyone at the store was super helpful and nice. Holly was especially great. She helped us with everything we needed and gave us the time we needed to get things done exactly how we wanted. Thank you for all your help Holly.

I finally found a case for my phone here but they didnt have the screen protector, which is typical, phones change so fast or everything is iPhone. They were very helpful nonetheless and patient.

I stopped in at this store to upgrade my phone and was instantly greeted by Justin. He was super helpful in guiding me in the right direction of which phone that was right for me. He answered all of my questions and was extremely professional. I highly recommend going in to see Justin and the amazing AT&T staff.

Great staff

I needed a new SIM card and the young man was very helpful. I was in and out in 10 minutes.

Seemed to rush me out the door. Must be cause Im from Florida. Had mask on throughout new phone purchase and switch.

Very fast service. Switched from Us.celluar an havent looked back... always doing there very best top get you there best deal plus there buddle deal are AMAZING!!!

Great visit- associate was very polite and knowledgeable about the phone I was purchasing as well as accessories and differences between plans. The only downside is the asinine parking lot, which doesnt actually connect to either of the buildings nearby

Waited 45 min for a woman who obviously didnt want to be there. She was SO RUDE!!! I will be switching soon as my contract is up...her name was GAIL!! Go to the Hendersonville Rd location if you want good service.

I had to get a product and specifically asked 3 times if it would work. The lady Holly that was there was extremely rude and hateful. I got home and No it didnt work. I did call band complain that it was a inconvenience bc I could not make it back before they closed! I have never had any issues at the store and Im hoping that the employees that have been there still remain.. I do not even want to even give 1 star to them!

Thank u russel 11. 27. 72

Only stopped in for a buddy, I prefer a competitor. The bathroom worked and they where able to help my friend, so 5 stars it is.

These people are the worst. I had a problem, and was sent to the store by a phone rep, then told at store they cant help me. When I asked to speak to a manager, they told me they would call the police if I didnt leave. They felt threatened by Me? A 5 ft tall grandmother of 6 children? Youve been warned, deal with this company at your own peril

My in store service was fast amd very accurate. Justin was excellent.

They took all the frustration from of us of dealing with many bad experiences with AT&T phone center and tried to make it right. Weve had nothing but good experiences with this AT&T store.

Frustrated after trying to switch networks on our own, Justin D. helped us tremendously and lifted our spirits with his kind and warm demeanor. My phone was up and running in under ten minutes. He even held the door for us on the way out. What a true professional! Many thanks.

Very good service

The customer rep knew what he was doing very courteous respectful and solved my problem very fastThis is Judy WessingerI have not received my new cell phoneI’m going too send the phone right back I’m going to return it. I found out anotherLine was added too my phone which will cost me $165.00 per month. I can not afford this I’m retired and I live on a fixed income I did not ask for another line. This phone that I have now is in my name only. I certainly don’t need two lines.So please cancel my order.ThanksJudy WessingerThis was not done in AshevilleIt was done in AT&T home office

The worst customer service I have ever experienced. When I walked into the store no one even spoke to me for 15 minutes. I’ve been waiting now for an hour and haven’t had one employee check on me since I asked them to sign me in. If you can help it, find another store to go to.

Omwow! What can I say? Im a first responder/firefighter and planned on switching to AT&T.. however first off, Jutin, from the Asheville N.C. store, smelled horrible. Customer service is not his field of expertise. Anymore attitude from this guy, I may have run out the door-which I almost did anyway. Dont recommend this store to anyone on their worst day, ignorant is not bliss in this dept. But good luck if u give it a go! Verizon here I come! -0*s if possible

My expierence here was better than i hoped for. Staff was very knowledgeable about the products and promotions and saved me money on my monthly bill while upgrading my tech at the same time. Location is also very easy to find and get in and out of.

A very quick visit. The lady who assisted me was very attentive and told me that they did not have what I wanted quite quickly. In and out in 5 minutes

Worst customer service I have ever had. I was patient and just wanted some help at what options I have for a new phone. I assumed I would be able to find that information out. My phone quit working on me and I live across the U.S. from my Dad. They could not even tell me what options I had because I needed my parents to jump through hoops to have me authorized on the account. I will not recommend At&t to anyone. You are not supposed to have a bad experience purchasing a new phone.

We had awesome customer service today from Brandon. Thank you!

Tech was outstanding. Gave us some suggestions on how to inexpensively fix our phone. No pressures on sales.

I personally had a great experience with them.. Yes they were busy and had to wait for 20 minutes to get helped after signing in but overall the level of professionalism was great. I will use them again.

Awesome people who work there. love going there. Wonderful service everytime

The associate Ryan Huston, who works at this store, rocks.I came here for help with an issue after talking to 5 or 6 AT&T customer service representatives who failed to solve my problem.One of the store associates, Ryan, and his co-worker, Gary, helped me solve my issue as soon as I walked in (even though it was not a revenue generating opportunity for them).They were kind, courteous and got the job done quickly.

Gail was awesome!!

The lady that worked with me was completely rude. I wouldn’t recommend AT&T to anyone. I’m personally about to switch back to Verizon. The won’t even let me get a discount on my bill when it say I do by being an Uber Driver. What a joke.

No costumer service, stood in the store with 3employes no one even spoke. Corporate sent me and I cant wait to talk back to them

Amazing service, Chris took care of my new phone and got me up and running!

Went today to get my phone upgrade and greg helped me set my phone up. i was greeted quickly by gretchen and andre was professionally handling an irate customer that was yelling in the store. i will definitely return to this store for any of my needs!

I love going into any AT&T store they are always very helpful and knowledgeable.

Justin was the best sales rep Ive ever had the pleasure of working with. Service was prompt and friendly, which made for a great experience all around.

I will start by saying I never thought I would ever give AT&T a 5-star review but my experience in this location deserves one.I was out of the country and my phone got wet and fried, I tried the whole rice bit but there was no helping it. When I got back to the states I went into At&t and outright bought a new phone which is not cheap as the majority of you know. Now I normally deal with Apple directly but I had just moved from LA to Asheville where the closest Apple store is about an hour away. A couple of weeks later I went online to pay my bill and noticed that I had insurance on phone which covers water damage. I was very upset to find this out and to have not been offered this as an option when I went in to get a new phone. At that point my plan was to take the phone back but when I looked at the receipt I noticed that I was one day over the 14 day return policy. Needless to say I was upset.I called At&ts 800 number and after talking with a couple of people I got through to a wonderful woman named Mary. She was extremely helpful and caring. She emailed the store manager asking that he take a look at the situation and to get ahold of me. She let me know that it was ultimately up to him what would be done about the return request but that she would suggest that it be taken care of.After a couple of days I received a phone called from Gary who is the manager at this location. We talked about what had happened and he looked into it for me. He then scheduled a time for me to come in and return the phone and to file an insurance claim for me. He even let me keep the phone I had purchased outright until the replacement phone came in the mail, which was only two days. After I received the replacement phone I went back into the store and he returned the phone for me. What started out as a $800 nightmare ended up only costing me $100 plus a $30 restocking fee.This review is solely for this location and really for Gary the manager. He has exceptional customer service skills and is over a good person. I could also tell that his team and store are important to him because he planned on reviewing what had happened with his sales team.I will finish this review off by saying being nice to people will always have a better outcome. I said that I was upset by what had happened but I did not take it out on anyone that I spoke with. Remember that you are interacting with other human beings, just like you they have feelings and most of the time when something happens that upsets or causes you annoyance it wasnt done by someone to intentionally make you angry or to spite you.

Fast service and immediate attention, polite employees, I have 0 complaints.

Still need appropriate connections wire socket & plug. They kept one of my connection wires.

The sale staff was Not dress very professional and also Gary didn’t even show my wife how to use her new phone .Just gave it to her and told her she’s ready to go.not very helpful!!

Great people! Have a blast every time I visit and they take great care of me!

Gary the manager took very good care of me. His knowledge was very high.

Been here for a half hour now as the next person In line, still waiting with a group of other unhelped customers. 3 employees have simply walked in the back as soon as they are done with the customer they were helping.

We were grandfathered in from Alltel with an unlimited everything plan. In order to keep my plan, I have to buy my phones out of pocket elsewhere to keep that. We had my phone turned on at this store since I had to pick up my phone at a family members house where it was shipped. Everything went well and seemed fine until we started getting texts about how our data was almost used up. The woman who turned on our phone switched our plan when she gave us a new SIM card. Mind you, weve done this 1000 times at the Hickory store and nothing changed, but somehow she screwed everything up. So now we have a $1,300+ phone bill. Weve appealed our case multiple times and they refuse to switch us back. We will be switching phone companies. Dont use AT&T. They will screw you over.

I love this place. Everyone there is so nice, & helpful.

Previously I really liked this store but that has changed. It was time to upgrade my phone so I stop by the store. An hour and a half later I finally get to talk to someone only to be told that I can upgrade but Ill have to pay an additional $185 for the upgrade. Of course, I walked out unwilling to spend that amount of money. Once I got home I logged online to the AT&T store, signed in, and upgraded my phone for $0 money unlike the store rep said. To make matters worse, I decided to pick up the phone in the store instead of waiting for it to ship. I get my confirmation number and head to the store. 1 hour later I finally get to talk to someone and after another hour of waiting for them to figure out what to do to give me the phone (already paid for and signed) I finally get the phone and leave the store. I will not be returning to this store and if youre smart you will not either.

Walk in nobody even said anything, now waiting, six empty tables and only one working in all the building.

Its where my phone come from and I have no complaints

My wife wanted to leave at the first hello. Gail was not NICE at all. Acted like she was doing us a favor to even talk to us! Cannot use ATT tablet as cell! Said we had to get cell from them too...

Chris was very nice and he knew exactly what to do. Very friendly.

I planned on leaving a great review for this place, because the people are very friendly and truly are a breath of fresh air after trying to communicate with customer service phone line. However, I was lied to on several occasions, I am very disappointed and I won’t be back. I purchased a mobile broadband internet, and was told I could could try risk-free for 14 days. I specifically asked if there would be any fees to return, and was told that I would only have to pay a $45 restocking fee. I returned the device because I found out about Skyrunner internet, which gives me faster service for less money. I’m not even surprised I was lied to, but now I owe an activation fee plus a prorated amount for the 5 days I had the device. In addition, there are at least $15 extra in “taxes and fees” attached to your bill, just for fun. On the over hand, Skyrunner has no fees they don’t tell you about, and you pay the actual price you are quoted. Go local if you can and don’t waste your time with corporations whose deceptive sales tactics only serve to put more green in their pockets and snuff out all competition.

Gary was so helpful in every way humanly possible. I have never had such great customer service.

Wish they had the black note 7 on release date. Nice people little short on inventory.

I waited till they close and I was there at 7:05 pm, and Im writing this review at 8:07 pm which is after hours and Im still waiting for someone. Just like Verizon store next to them. Wait for hours before get any help, but you can hear them talking to the customer that they helping about personnel life crap!!!! They dont know how to warp up a conversation with a customer. Sad so sad, they talking like they sleeping, we came to AT&T store for help with our services or devices issue or setup a new account, not for personnel traveling convo.

On my visit to Asheville I went to store located by Tunnel road I was assisted byAndres T who charge me for a sim card tAT&T provide for free, after my return to Miami I went to my local store to add AT&T in my phone I was sold the plan and include the sim, I ask if it was for free on all plans when you sign up. They say YES. I call the store In Asheville and a nice women promise me a refund but I am not seeing it on my statement so I call the store and spoke with GARY a rude person who try from the beginning to avoid refunded it to me. Bad store.

Ridiculous waitDoesn’t seem like they take it seriously qp

Fast service. Family Fued on all day!

These guys have gotten a bad rap online, but I just wanted to add that I went in twice last week when my iPhone died and both of the guys who helped me were great. They actually recommended taking the phone to another place, CityMac, and then helped me figure out what my options were when it appeared that my phone was kaput. I still have to go back to get my new phone setup, but I wanted to post that thus far the guys at this store were very helpful and not pushy at all. My only interaction was dealing with a smartphone issue, but no reason to think they would be less helpful with other services. Cut these guys some slack. Working in this industry is probably as unforgiving as having to patronize it!Also, for the record, the account authorization thing is a pain in the butt, but standard protocol. If you arent an authorized user on the account, they cant allow you to make changes to it. Just how that works for security reasons.

Terrible. Start to finish, top to bottom. If you have ANY other option, use it. Life is too short to be treated like an idiot by rude corporate-agenda-pushing zombie clones, especially ones your PAYING. All cell phone companies suck. This store, in particular, suuuuuuuuucks.

Nice and Helpful, Thank you!

Pay my bill thanks

Literally refused to help, told me to go online. I was in the store because online didnt help me.