After shopping in MD and having limited selections. I called Ourisman one evening, asked if they had this particular suv. They did, made an appointment for the next morning. Keisha Y assisted me, knowledgeable ✔️ Helpful ✔️ And not over bearing ✔️ I purchased the vehicle the next morning. Thank you Keisha Y.

I recently just purchased a 2021 F150 Powerboost and the experience was phenomenal! Armin was my sales rep and I must say, he Is all about the customer. He went above and beyond for me!

Came here to look at a first gen Raptor and didn’t think I would be driving it off the lot the same day. With help from Gavin he assisted me with making my final decision. Knowing a lot about cars myself, I can tell when a salesmen is pretending to show his knowledge of cars but not Gavin. No pretending at all, this guy knows his stuff! If you’re considering purchasing a car from this location, ask for Gavin, he’ll get you right!

I just bought a ‘21 Lincoln from Ourisman Ford-Lincoln. Lee Brooks, Tez Green, Dan Ierace, Shawn Allen, and Cynthia Hatcher worked so very well as a team and took great care of me. I highly recommend Ourisman Ford-Lincoln for new car purchases.

I had a great experience at Ourisman Ford. Luckily my initial test drive was set with Quentin Walters. He was so patient and showed me the vehicle I thought i wanted and after that another that was a better fit for me. I didn’t have to do anything - all the financing and processing was done online and he even personally delivered my new convertible and helped familiarize me with all the features before he left. I couldn’t be happier with the service and friendliness, and my new car is so much fun! Thanks Quentin!

While waiting for my car to get out of service, I was roaming the lot and was approached by a salesperson, Keisha and she had a very positive attitude and even though I wasn’t buying anything I did have a few questions about some of the vehicles and she was able to answer every one for me. When I’m ready to purchase a new car I hope I can work with her because she was really nice, sweet and helpful

I recently purchased a vehicle at Ourisman Ford/Lincoln of Alexandria. Visiting car dealerships (in my opinion) is often an exciting yet a nerve wrecking endeavor. I traveled over 150 miles to find the right vehicle, the right dealership, and the right sales associate. I have high expectations with anything may it be of service, products, or results.In line with this,Mr. Gavin Kaiser displayed exceptional service, uncompromising professionalism, meticulous attention to detail, and an understanding to meet his client’s needs. His proactive approach, customer-oriented view and dedication to excellence resulted in unprecedented levels of service provided to his client. His unique knowledge of information critical to the success of Ourisman Ford/Lincoln of Alexandria will result in increased efficiency and productivity throughout his career. His devotion to duty reflects credit upon himself and proved successful. He reflects the values and traditions of Ourisman’s 100 year legacy.“We pride ourselves in having a Company of highly-motivated people, committed to good customer service, and working together as a team. In order to assure our continued growth and success, we continually strive to attract and retain talented and resourceful individuals of the highest ethical and moral character.” -Ourisman Automotive of VirginiaMr. Gavin Kaiser deserves the greatest recognition for a job well done.

Sales was good except for when they guarantee a loaner for any service if you get their service plan I asked the question point blank in the finance office.After back in forth later with the service department you have to call and schedule it out ahead of time due to limited loaners (not the loaner coordinators/service departments fault since they cant control what is promised up front).The service center though, well I am blown away. If you expect any communication from them at all in regards to updates its not happening except for maybe a simple oil change. For the past 2 months theyve had my car 4 weeks and the only updates I received were when I called repetively until they picked up or called back. They never called me proactively to give updates and give dates they miss with no update. These were all warranty issues as well, but to get them to identify issues and fix them you have to literally point them out to them if not it does not get addressed.This warranty issue started last year with a service tech then escalated it to the assistant service manager, service manager, and general manager this year.I will say no one was rude though.Well Google or the dealer screened my complete detailed review which I posted on dealer rater.Unfortunately the world of ford service plan they sell locks you to this location for service so keep that in mind.Ourisman please do not reply with your generic response because you already did with dealer rater and nothing came of it or will change what is done and over with.

I Came looking for a SUV for my business and I have been working with Keisha Young who has been very helpful with helping me find the right vehicle. I told her what I needed and she stayed in touch with me until the right vehicle came to her dealership. Very professional, congenial and helpful. God Bless

I wanted to share my experience with Ourisman world of ford.Our sales person Antonio Johnson was GREAT!!! without him I don’t think this deal would have happened he made the process very smooth walked me through everything made sure that we had everything we needed and got us a deal that we were looking for. I highly recommend dealing with Ourisman world of ford and definitely ask for Antonio Johnson.i’d also like to thank the sales manager who also helped us through this process as well as the general manager who called us to offer us more for our trade which made the deal happen. I like to think everyone for a great job and making this deal we are very happy customers . Thank you!!

Antonio Johnson was very helpful with the purchase of my vehicle. He was pleasant and patient. He answered all of my questions and was knowledgeable about the vehicle. I appreciate his excellent customer service and would recommend him to others looking for a vehicle.

I recently went to this dealership and one of the employees, Tyra, was amazing! She promptly assisted me and had great knowledge in answering any and all questions I had. Also, was very professional throughout the entire process. Being my first time here, I felt very comfortable being assisted by this employee! Great dealership!

I worked with Quinton and he was amazing. He went to bat for me on my trade in and eventually I got more than I thought I would.The whole experience was great, from the sales manager to the financial specialist.I love my car and will back!

On Friday, I called and made an appointment for 11:00 am on the following Monday to have my truck serviced for what is listed online as a recall issue that has been known to ford for over a year. When I set the appointment, I was told there was a pretty open schedule in the morning.When I arrived at 10:45 I drove in and talked briefly with the service tech I was assigned. I was told the repair would take much longer than the recall document showed and when I asked why that was, I was informed there was a 2 hour backlog in the repair shop.I find that answer unacceptable for a number of reasons you can deduce from the first paragraph. When I asked why I would make an appointment and all information was provided in advance to schedule me appropriately, I was simply told an appointment just ensures I am able to get my car into the schedule.All of this, I find to be a clear indication of indifference, as was the general attitude I experienced. The highest profit point in a dealership is the service department, and it is here where Ourisman Ford fails the most.Thank you for the future response, but dont bother calling. I drove out of my way to your dealership, and wont do so again.

Darius was great! He was really knowledgable about the features of the available vehicles and if he didnt know an answer to one of our questions, he knew where to turn right away. My wife and I are really happy with the Escape we came home with and the service received.

Had a great experience dealing with Gavin at Ourisman! He made the process very easy and was super knowledgeable. I highly recommend buying from this dealership. By far the best car buying experience ive ever had!

Purchased a low mileage used Ford Focus ST and was very impressed with the level of courtesy and professionalism from Quentin and the rest of the team. I would definitely purchase a car from them again.

My daughter is purchasing her 1st vehicle and she got the right sales person...Qadeer (Q). He was very knowledgeable and informative. It really made our experience that much better. Thank you Q.

My husband and I have been loyal customers for about 30 years. I made an appointment today at 10 a.m. for a simple oil change and safety inspection. I was told the wait was between 2-3 hours? Not sure why that would be when I made an appointment? The technician said he would try to get it in under 2 hours! It was exactly 3 hours before I drove away with my car. If Ford is going to take appointments, they need to be honored, not ignored. I also think it would be prudent to know your customers. If someone has been a patron for 20+ years, they deserve a little more consideration than being put at the back of the line. I will sincerely think again before buying another car from them!!!

Sharnetta Harris is a wonderful sales person she was very patient, friendly, very helpful, and informative with so many different makes and models of cars it made my choices a lot easier to choose a vehicle that best fitted my needsI went into the dealership with little knowledge of carsMs Harris answered all my questions and made my decision making a lot easier.I left the dealership very happy and satisfied!Thank you Ms Harris you made my car buying experience less of a headache and more of joyous experience in my life!Keep doing what you do you’re awesome at itSignedA Very satisfied customer Ms Jackson

Service Desk will make sure that you do not feel valued or respected. The row of them will do their absolute best to avoid making eye contact with you before finally being cornered into helping you out. Made the appointment with an advisor and entered the vehicle information online. Get here only to find out that only 1 guy is the truck guy and only he can help me. So head over to wait at his desk.Couple questions came up at that point1) If the vehicle information is entered online shouldnt you automatically route me to the 1 guy who can help?2) How long can someone sit at their desk playing on their phone without helping you? Actually scratch that I know the answer a solid 2 minutes. I dont care about the candies you are crushing thats not your job.3) I know the truck will not fit in the service lane because of the height restriction so why do you keep asking me to pull it up?If this was not a work truck and we did not HAVE to go here I never would. I dont know why anyone would.

I came in looking for a vehicle & my experience with Tyra Flagg was very knowledgeable & professional. She was able to answer all the questions I had in regards to each vehicle I looked. My experience with her was a very pleasant one & I will be returning to see her when Im ready to buy my new vehicle.

Armin is the best! He was responsive and professional throughout the entire car buying process, and he was able to answer every question I had about the vehicles features. Thank you Ourisman!

Had a great experience purchasing a 2021 Lincoln Corsair here. Armin was great and attentive and was able to make us feel like we were getting an honest deal.

My band was on tour and we randomly broke down in Alexandria. We ended up calling the dealership to ask if they had a van available for sale. They were super accommodating and helpful, especially our salesman, Mo! He helped us over the 3 days we were stranded there and we ended up getting an awesome new van! Awesome dealership and awesome staff.

Everyone we spoke with or deal with was super nice, friendly, place was very clean. May we cross paths again some day. Thanks Calvin Jacobs

I want to start by saying THANK YOU very much to Mr. Bill Lyons for helping me get into a brand new Lincoln Aviator. We spoke over the phone prior regarding this vehicle, and I had mentioned my needs and expectations. We also talked about numbers, and I was apparent of what my budget was. I live about 47 minutes away, so it was not a short commute. I have to say, hands down, he did deliver! Bill was so professional, transparent and went above and beyond for us during this process. As soon as I walked in, everyone greeted and tended to me. They made it very easy for me and very smooth to get in and out. This is what I was hoping for, and I am very thankful for that. The dealership overall was a WOW experience and, hands down, excellent customer service. It’s well managed with lots of experience. From the sales associate to the Business Manager Mr. Ted they were all very Friendly and helpful. I’ll be recommending friends and family to this dealership. I highly recommend this place, and worth the Drive! I appreciate your help and making this transaction possible and easy.

While shopping online for a new Ford F-150, my son, who lives in Washington DC, suggested Ourisman Ford. I checked out their website, found a great deal online and contacted them. I dealt with Armin. Armin was very accommodating, knowledgeable, and helpful. He made purchasing a vehicle from out of state easy. Probably one of the easiest car purchases I have made. He did not pressure me, gave me the time I needed to think my decision of making an out of state purchase through. All of the other employees that I dealt with at Ourisman were very helpful as well. We flew there, as cheaper than any truck price in Massachusetts, purchased the vehicle and left a happy customer. Would recommend highly them. We were treated so well when we were there.

Just bought a Lincoln MKC and worked with Armin--highly recommend him to anyone who needs a car. He steered me through all aspects of the buying experience and expedited a recent service experience. Working with Armin and the team was the most stress-free and easiest of any vehicle buying experience (have previously purchased 6 vehicles from domestic and foreign companies). I will definitely be back for my next purchase!

I had a quick easy and respectful visit at Ourisman Ford in Alexandria Virginia today. We bought my daughter a car and Mo Hussein was our sales representative. Got a lot of cars in my time but Mo was by far the best I have dealt with. What a great young man he’s destined to do great things

Me and my daughter were able to find the car she’s been wanting since the when the chips starting becoming an issue. Tez and Dan were able to work with us and we drove away in my new lincoln.

Purchased a Certified Pre-Owned 2018 Focus ST. The car is amazing! The dealership couldnt find the spare key for the car, so I had the opportunity to work directly with their General Manager, Lee, to get another one programmed at a dealership back home for me free of charge! I drove 3 hours to pick up this baby, and Id do it again to work with this level of professionalism.

Recently bought a 2018 Ford Explorer from them and within a week of bringing it home and having one day of rain I found SEVERAL water leaks inside the vehicle. One severely bad one on seat buckle mount non stop water flow into my vehicle and the back speakers in the trunk area also leak and are soaked. I called the dealership and they basically said good thing you have a bumper to bumper. Good luck! I find it absolutely impossible they did not know about these leaks. Absolutely ridiculous... no call from management, nothing! NO longer a happy customer or a returning customer!

Pulled up and was assisted by Keisha! She had great energy and was able to show me the car I have had my eye on for a while now. She guaranteed that I would get what I wanted and came along with me for a test drive. After speaking with her afterwards, I was convinced that this was the car I would buy. I am absolutely in love with my purchase and he couldnt have went any smoother and professional all thanks to Keisha. I appreciate you working with me, as well as the other folks involded, over at Oursiman Ford of Alexandria. I recommend this dealership. Customer oriented, patient and will work with you to get you in your dream car

Great dealership but even better sales people to work with. I would highly suggest working with Santiago if you can. He is very knowledgeable which is great but the best thing is he is a down to earth guy. He won’t pressure you or steer you into something you won’t like. During my experience we talked more about life and just normal stuff than the actual car which made my experience amazing and I got the car I wanted and at a great price. Santiago is the MAN!!!

I had a wonderful experience! My husband & I were helped out by Quentin Walters, who is a wonderful salesman. He went over every feature on the car with us and was very patient and polite. I would definitely recommend to anyone looking for a new car!

I had a great experience at Ford. Armin was extremely helpful and communicative. His product knowledge was very impressive. Being that this was my first time at a dealership, Quentin made the process very smooth. 10/10 experience

I had a great experience at Ford. Quentin was extremely helpful and communicative. His product knowledge was very impressive. Being that this was my first time at a dealership, Quentin made the process very smooth. 10/10 experience

Purchase the first car in March 21, just got the second one, Antonio Jones is great, along with other staff members, they did a great job. 😊😘

Went to Ford with my dad just looking around, trying to find the perfect first car. There was this salesman that helped me I believe his name was Taz. Very intelligent gentleman. Super helpful I will definitely be coming back to purchase my first car.

I took my 2018 Ford Escape into Ourisman Ford of Alexandria because my low tire pressure notification was going off. Simon was my service advisor and was super friendly and helpful. They had me in and out in less than two hours and even washed my car before handing me the keys. They didnt charge me a dime for any of this so I walked out with a clean, serviced car for $0.00. Ive found my new place for sure!

I will say that the process to book an appointment online is very straightforward, and they always seem to have lots of openings. However, once you show up the wait times for even minor, routine services are excessive (expect to wait at least 3 hours) and you wonder what was even the point of making an appointment. The service prices are also high which is somewhat expected for dealership, but given the combined high prices and long waits I will be going elsewhere for service on my Ford

My car buying experience here was fantastic. Im very pleased with the service here especially with one of the newer reps, Darius. Im looking forward to buying my next vehicle from here.

I purchased a pre-owned F150, which I found online from their website. The vehicle is very clean and in great condition, their service was very courteous and professional. My many thanks to Jeannie, Antonio, Lee, and Shawn.

Had a great experience at Ford Ourisman Alexandria while trading in a car. Was lucky to have Gavin Kaiser helping me out along the way. It was a smooth process and he made things very easy. Really appreciate everything he did and I love the new car so far!

While Shopping at Ourisman Ford and Lincoln I recommend Sharnetta Harris, she’s very patient, she’s knowledgeable on the cars she has a great personality and excellent customer service. She’ll go above and beyond for her customers . You won’t regret it

I had a great experience at Ourisman Ford of Alexandria last Saturday after my driver door handle had come loose. Even though I didnt have a scheduled appointment, Michael D. greeted me courteously, explained that he would need to check their inventory for the needed part, and soon met up with me in the Customer Lounge to provide the good news that that part was in stock. After he quoted me a reasonable price, I asked him to proceed, and within approximately 45 minutes to 1 hour after arriving, I was on my way with a brand new door handle installed.Thanks for the excellent service, Michael and Ourisman team!

Great guy. Very helpful Antonio

Bought a mach e. Great customer service. Answered all my questions. Santiago was a great salesman and didnt pressure or confuse me at all during the process. Would buy again.

Tyra your the professional car salesman @ ourisman. Surely your going too keep that rhythm during your pursuit of your professiionalistic experience, please keep it 💯. Thats reality at its best ! What an experience :

Tyra was absolutely amazing to work with! She was really attentive, had answers to all my questions, and was a great person to interact with beyond the car buying. She was also completely open about what was going on in the process, and the whole thing was very easy. Finance was pretty easy too; no pushing to get additional things or getting antsy with my many questions.

Santiago is the best salesman, i would recommend yall to check it out! you wont be disappoint. the whole staff is amazing!

Big shout out to Mr. Quentin and Mr. Lee from Ourisman Ford of Alexandria. Mr. Quentin is one of the most respectful and energetic salesman in the business and an overall pleasant person to be around, making this one of the best car-buying experiences ever, especially during a hectic market. Mr. Lee is an outstanding General Manager that has built a dealership focused on professionalism and respect. Mr. Quentin and Mr. Lee had nothing but patience for my wife and me as we asked numerous questions throughout the process. I’m recommending to all of my co-workers, friends and family to visit Ourisman Ford of Alexandria and these two incredible people. They deserve your business, but they’ll have no problem earning it during your car buying experience. Thank you, gents!

Mr. Antonio made the whole buying experience great as well as the whole team. Didnt feel pressured to buy or even make a decision the first time walking throughthe door.Helped me get the right car and the best price, hassle free, got everything I wanted expect for the winning lotto number

Santiago helped me with buying an F-150 this week, he was really helpful and very personable. We were shopping with two young kids, he was great. Offered coloring books, water, stuff like that. Ended up getting the truck I was looking for and drove it home that night! Id certainly recommend asking for him when you walk in the door!

Go see Gavin!! I honestly dont enjoy going to car dealerships because most car salesman are annoying and all about making money; However, you could tell Gavin was actually working for the client and not just about the money. He was willing to work towards the price we were comfortable with to make us happy and make the deal work! Definitely go see Gavin!!

So far I have been extremely happy with new sales Mike P and used car manager Jeff. Ordered my new vehicle online and just sold them my old vehicle. This place is great!Thank you.

Just bought a new (to me) vehicle from Ourisman Ford and the process and experience was a breeze! When i got there, they had the vehicle I was interested in right up front and ready for me to test drive. My salesman, Tez was super nice and very helpful. He made the long process of buying a car more enjoyable! I purchased a 2018 Ford Explorer and I am extremely happy with the vehicle and the customer service i received at this dealership! The finance manager Tam was also excellent. Highly recommend this dealership and will absolutely make the drive from MD again for my next purchase!EDIT: i bought the vehicle on august 29th, it needed a few simple parts and i was told the service department would contact me within the week to get scheduled to come get the parts put on as it was a Sunday and service was closed. It is now October 5th, and after many texts and unreturned phone calls, i have yet to get the 2 simple parts put on (an antenna and a front license plate mount). I stand by my above review of the salesman Tez and the finance guy Tam, however the customer service I’ve received since purchasing a vehicle has been less than stellar.

Hello,My wife and I have been loyal Ourisman Ford of Alexandria customers since 2016 where we have had my wife’s Ford SUV regularly serviced. We would like to highlight the outstanding customer service we have received from Assistant Service Manager Ms. Paula Walters since early 2020.Ms. Walters is technically proficient, friendly and responsive. She proactively ensures customers fully understand the maintenance issues that need to be addressed, why and how soon. She’s a joy with whom to work to ensure our vehicle is safe to drive and in excellent operating condition.Ameer S.

Gavin is amazing! He was incredibly helpful throughout the entire car purchasing process! I so appreciate doing business with wonderful people like Gavin. Thanks again for everything!

Mr Johnson is the best and thank You so much

I just want to thank Paula Walters again for helping us out with our Ford vehicles. We own three Fords and can always depend on Paula to get our vehicles in for service and provide great guidance on what needs to be done now, and what can wait. From new tires, to major service, to the everyday things she is always focused on the customer.

Service center sucks at this place. 2.5 hours for an oilf change. When you schedule online for a 30k service they dont tell you its 5 hours and $600 until you show up. No one was wearing a mask in the service center or waiting areas. One service rep walked up to another and put his middle finger in his face, with customers in the service area. I stood there for a while before anyone asked if I had been helped. Customers service they just cant do. Stay far away from this place. Even though I paid for oil changes for life I will never come here again.And no, the service manager did not contact me... the response to bad reviews is just a poor attempt to appear responsive.

Worked with Tez on a fleet truck for our company. Truck was nicer than advertised, he delivered half way at no cost, and the whole process took literally an hour of my time. Will definitely be checking with them first the next time I’m in the market for another vehicle.

I was lucky enough to get a special order 2021 Ford Bronco at Ourisman Ford and the experience was straightforward and pleasant from start to finish. Mike Powers helped me to place my order and ensured that I got exactly what I wanted, and then - when the car arrived — my sales person Quentin Walters took over and took me through the car step by step so that I was completely aware of all the features of the Bronco and understand how to use it to its fullest potential. Even though my Bronco was the first special order that came in to Ourisman, Quentin was already an expert on it! It was very impressive.Overall, every single person I dealt with at the dealership — from Mike to Quentin to general sales manager Shawn Allen to sales manager Jeannie Soto, and to business manager Tam Megeady (as well as the many other staff who came by to congratulate me on my Bronco and to share their enthusiasm about it) — was a complete delight, and I certainly felt like I was being treated honestly and taken care of from purchase order straight through to driving my new Bronco off the lot. Quentin in particular wanted to be sure that I had everything I might possibly need or want and just made the whole experience a joy.Thanks so much to all the folks that helped me to get my new dream car!

They were absolutely fantastic and professional the entire time. They were on time and extremely helpful. They have a great team. Thanks again.

Sharnetta helped us through the process of buying our minivan. Very professional, patient, and accommodating. The process was smooth and we’re satisfied with our purchase.

Do not service your car here or buy a car if you are depending on the loaner program. Scheduling appointments are a nightmare and the morning of my appointment they called and cancelled at 6:45 AM, as they had no loaner. Also had routine maintenance done, a 3 year old car, with 31k miles had to be towed in. They have yet to look at it and provide any insight as to what is wrong, when they will look at it and when I will get it back. Lincoln should really find another dealership to represent them. UPDATE: Stars to zero for their service, after a week at their shop I was told it was a software update issue. 3 days later cars is doing the same thing, so I took the car to Ted Britt Lincoln and they immediately discovered that the Cam Phaser has to be replaced.

I bought a Certified Pre-Owned Escape earlier this month and had an amazing experience working with Gavin and Don! They treated me with professionalism throughout the entire process and it was as smooth as could be. If you are in the market for a Ford I highly recommend you check these guys out, you will not be disappointed!

I came in to get service done on my car and I was impressed with how friendly and professional Mr. Simon was. I told him he has a good head on his shoulders and should be proud of himself for the great work he does to make his customers happy! I will always come back to Simon for wirk needed on my car.

We had a wonderful experience with Uris at Ourisman. I’ve purchased quite a bit of vehicles in my past and this has been my favorite experience so far.The entire process with has felt hassle free even with the finance department. Cynthia in financing helped us look for the payments we were looking for. Never felt pressured in purchasing another vehicle or anything we weren’t interested in which most dealerships do. Ill recommend Uris to anyone interested in Fords/Lincoln. All around very knowledgeable and great with comparisons that helped us narrow down the choices. We love our Ford F-150!

FIVE STARS!!! I recently purchased a Black Label MKZ through Ourisman Lincoln. Mr. Mohab (Mo) Hussein in New Car Sales provided exceptional courtesy and service! The entire experience was extremely positive and hassle-free, and I am delighted to become part of the Ourisman family. Thank you, Ourisman, for maintaining such high standards and professionalism! Thank you, Mo, for helping me to find the right vehicle that exceeded my expectations! - R. Edwards

Mr. Quentin was my contact person in sales. He is Very professional and courteous. In few hour he made a great deal let us sit in our new expedition truck with my family. Thanks again!

I was out looking for a new Explorer and Gavin spotted me out real quick as I had no appointment and just showed up. He was knowledgeable and worked extremely hard to negotiate the deal I was looking for. If you’re in the market for a new vehicle I recommend you stop by Ourisman Ford and ask for Gavin. You won’t be disappointed that you did.

Had to post another review on Google because of the experience I had today. I had the best time trading in my car today! Antonio was very helpful and professional. Everyone we encountered at the dealership was friendly and not pushy. They treated us with respect and answered all questions! The process was also very efficient and transparent. We were in and out within 2 1/2 hours.. which included test drive, financials, and a demo of the cars features. I am so happy with my new vehicle, thank you so much!!

I truly had a WOW experience with this dealership. My Sales Professional was Quentin W. and I have to say from the minute I walked into the dealership I was mad to feel warm and welcomed. I had submitted an inquiry online and went in person to the dealership. When I pulled up, I immediately noticed that the vehicle I looked at was pulled up front. I was warmly greeted by Quentin who quickly got me set up for a test drive. He made sure to explain the basic functions of the car so that I could operate the vehicle. He exhibited a through knowledge of the car, like, there was nothing he didnt know. I took my test drive and returned to the dealership where Quentin continued to demonstrate his professionalism and kindness while I was waiting for my paperwork to be processed. I had a trade in that I hadnt finished cleaning out and in the time I was waiting to complete my paperwork, Quentin was kind enough to assist me in cleaning out my car. He provided a totally fantastic car buying experience which was concluded with Miss Cynthia who was also exceptional and wonderful to work with. When you are purchasing a car, that is one of the biggest purchases that adults make. That was made a great experience by Quentin and Miss Cynthia. I would recommend anyone go to this dealership if they are looking for a Ford or Lincoln and if hes available, definitely ask for Quentin as your sales professional. He even follows up with you to make sure you are doing well with your car!!! Not many have ever done that with me.

My experience at ourisman ford was FANTASTIC! The whole team there was so nice and considerate of all of my needs and really made things happen for me. My salesman Antonio was super helpful and so great! I haven’t had a more easygoing experience than here. will certainly be coming back in the future for any other vehicle purchases i need.

Armin was the perfect help for helping my mom get her MKC. He was patient nice and answered any questions she had for him. 10/10 recommendation and 5 stars for the perfect customer service. THAK YOU ARMIN!

Me and my husband just bought from Ourisman store Ford fusion 2018, first of all Tyra was the sales consultant for us she was amazing and very helpful, she advice us all the way long with every details about the car and all the stuff were helpful and professional.we finished all the papers in few hours and they make sure to take care in everything in car to be ready to used.The price and the protection plan were suitable, great experience 😁

I want to thank Antonio and the Ourrisman team. Definitely the best service Ive received while purchasing a vehicle. Antonio is very great at what he does and he really caters to the needs of the client at all times.

The staff at Ourisman Ford of Alexandria, has a way of making you feel like friends and family. This is our third purchase at Ourisman Ford.Miss. Cindy who handled our financing is incredible, her sincerity is unquestionable. Tyra (sales person) went above and beyond to make sure all of our questions and any possible concerns were answered, she is very knowledgeable. Quentin Walters also assisted with answering and assisting with some of the technical questions, its nice to see team work. Both of these young people are extremely professional and courteous.I cannot finish this review without mentioning Paula Walters (service writer). We have always purchased a maintenance plan with each of our vehicles and Paula has been our service writer with each car. She is extremely professional, knowledgeable and ALWAYS makes sure all of my questions are answered. She brings new meaning to the term customer service, Paula is the ABSOLUTE BEST!Raymond, who handles rental, deserves a BIG SHOUT OUT, a delightful professional.

Michael Douglas in the service department is a pleasure to work with. At drop off he guides you through the process, makes sure the rental department is available and ready with your rental car. Upon completion, he makes sure that all issues are addressed and has you look over the vehicle to ensure it meets your satisfaction. It is nice to have someone go the extra mile and make you feel like a valued customer.

The staff was friendly and polite. I didnt have to wait to long to get my car back. I went in for an oil change (The Works).Simon even had my car washed. I will come back for service.

Had a great and very memorable time here. My salesman Mo was very friendly and welcoming and super courteous. He made the visit go very smoothly and made sure I had a easy and smooth car purchase.

Mr. Armin is a great guy to shop with, quick on his knowledge, very willing to help and answer any questions you have deserves FIVE STARS

Thank you to Michael Douglas at Ourisman Ford for his assistance. My right rear blinker light went out unexpectedly and I quickly drove to Ourisman on a Saturday afternoon (didnt have an appointment). I talked with Michael and explained that I didnt want to drive without the light working. He arranged for a technician to change the light right away and I was on my way! Michael was polite, customer-focused and listened to my concerns. He solved the issue quickly. Thats 5 star service!

The entire service department is fantastic in terms of being responsive when you call and their overall customer service. The level or trust they instill through their integrity is also best in class. My service advisor, Paula Walters, reflects well on all the best attributes of this department. She is very proactive in keeping customers informed and trustworthy in her recommendations.

Ms. Sharnetta Harris from Ourisman Ford deserves FIVE STARS for excellent customer service. She was very nice, helpful, and knowledgeable about Ford products. She skillfully walked us through the process of trading our existing car in for a 2021 Ford Explorer after showing us several other vehicles, providing us more money for our trade than we expected! Based on her knowledge of the multiple features of the Explorer, we gladly purchased the vehicle. Now that we have had the Explorer for about a week, we strongly believe we made the correct decision on this vehicle! We are ready to purchase another car from Sharnetta at Ourisman Ford when the time comes due.Scott and Claire,Accokeek, MD

I am 100% pleased with my salesman Quinten!!! From the moment I showed up on a Saturday morning I never felt pressured or harassed. Unfortunately there was a hiccup that was done between the finance and accounting departments but had nothing to do with the sales team.Every person in a sales department I dealt with listened to my side throughout the whole process of trading in my vehicle and purchasing another.

Ourisman Ford of Alexandria did a fantastic job helping me find my first car to purchase. Especially Antonio, who went out of his way to help ensure that we were always happy and comfortable with whatever decision we were going to make. From our first interaction till buying the car a week later, he treated our family with the upmost respect catering to our every need and helped us find the perfect car. Antonio is also very outgoing and friendly.I highly recommend this dealership as everyone is friendly from the salesman to the individuals in the finance office.

Excellent experience today. Our salesperson, Mo, set us up with a test drive and was super helpful and knowledgeable. He answered all our questions and there was zero pressure to make a hasty decision. Thanks!

Went to Ourisman to look (and eventually purchase) at a 2018 Mustang EcoBoost. Overall, a great experience and I would recommend Ourisman to anyone looking for a new/used car. Quentin was extremely friendly, professional, and helpful throughout the entire process. If anyone is looking for a great salesman, ask for him! Additionally, Jeanie made the entire negotiation stage transparent and easy. This team has the best interest of the customer in mind.

Had a great time buying my used f-150 from Armin B.I was in for repairs and went to speak to the manager Shawn when I was told my repairs would be more than what I was willing to spend..He put me with Armin. He is extremely knowledgeable and helped me find just the right truck for what I needed. Overall good experience and this is now my families 2nd vehicle from Ourisman.

Armin B was amazing! Shawn helped and Cynthia was great! Second car from ourisman and many more to come!

Santiago helped me with the process of buying a new F150. Really cool dude !

Paula from the Service department was fantastic. Really appreciated her + the whole teams attentiveness and willingness to help. Much appreciated!

The staff at Ourisman Ford is fantastic. Go and see Quentin. He is great sales associate with excellent customer service.

We came today to look for a new car. The sales man was just not really interested in us. He was rude basically asked us well what do you want us to do today. We looked at two cars and just left. I know car sales are hot but the attitude was just too much. I mean at least be pleasant and pretend you want to sell a car. This is my second rude experience with this establishment. I had previously come to service for my grandma car and the man at the service desk was rude to me did a hand motion and told me I didn’t know what I was talking about. I just left.

Armin Bojku and Shawn Allen carried the weight of the truck purchases that both my daughter and I made at Ourisman! Armin with his excellent customer service skills and follow up, and Shawn with his great leadership and customer service skills. Thank you so much Armin and Shawn!

After posting the review I was contacted by the dealership and was told that manager X would call. I am still waiting and I have made several attempts on my own, and left several messages. No call, no email, nothing. Bottom line - my concerns are being ignored and this is more indication that once they you the car, the customer service is null and void. Again, my main complaint is their business practice of saying you have 3 days; however, going ahead and processing the loan application. And they had the nerve to charge me a $50.00 cancellation fee for something that I would have removed (after thinking about it over the 3 days that I thought I had). And they want me to be happy that they gave me my money back (minus $50) right away rather than wait. They did not do me a favor, it was my money, I followed the instructions. Why say go sell your car and bring back the funds in 3 days if you already processed the loan as a trade in? Trickery? intentional misrepresentation? I say yes to all of the above. I am still waiting on that call but in the mean time I will just encourage ALL Females and especially FEMALE VETERANS to avoid this dealership. Since my original post Sean has gone above and beyond to return the funds from the extended warranty, which is what should have happened.I recently purchased a used Lincoln SUV. The salesman was great but the financial side has become a pain. First I was told that I had 3days to change my mind. Then I was told I could check with CarMax to see if they offered me more than the dealership was allowing on a trade. I went to CarMax and did get more. I bring the money back to find out that they processed the loan the same day and did not hold for the 3 days. Now here is the rub. They have insisted that I bring them the trade in amount of $1000. 00 on a loan that should have never been processed. A loan I had to refinance because of all the misinformation. I cancelled the extended warranty on day 3 and they still charged me 50$. They never notified me that my plates came in and only after I called them 5 times did they get my plates, after the temp one expired. Sean was helpful but as a retired Army female officer. I would recommend you do business elsewhere. Do not believe the 3 day option to change your mind because it’s not true. If I could give them this car back I would. I am sure had I been a make my experience would have been different.