Spectacular service. Shawn was so personable and knowledgeable. You dont pay him enough .This guy is a true asset to Verizon. I have left scathing Reviews at other locations. In California. Shawn should teach customer care to the staff. Hebwon me back over as a customer

Quick and easy. Friendly staff. Alfredo was a big help!

Gabe G spent almost an hour getting my new phone activated. Great guy!

Customer service representative became extremely rude and told me he didnt care what phone I got because at this point he was working for free because I wasnt buying a phone case, screen protectors and wireless charger he tried to sell me. Once I told him what I wanted, he realized it wasnt in stock (Google Pixel 4a) and finally ordered it from another store in town for pickup. He did something wrong and here I am, days later, waiting for that order to void so I can purchase my phone (cannot use my accounts financing while its hung up on the first order). My phone is not working correctly, and this has been extremely inconvenient. After the way the rep treated me, Im not fully convinced he didnt botch the order on purpose. Extremely frustrated and disappointed. I went into the store rather than ordering online so I would receive my phone quickly, not days later, because I need a new phone, right now. Not later.

Quick service and flexible options for shipping new phone to home..some issues with chip shortage

Very disappointed in the service today at the store which we normally shop and probably will never again. They were rude when we tried to walk in and no one but the employees were in the store. When they finally came out to check us in, a line had formed and thef n they ignored all privacy etiquette. Once in the store we told them we wanted the Google Pixel 5, they tried to sell us the 4. We had already done our research on the 4 vs 5 and found the 5 better suited our needs. Then when they finally agreed to let us see the 5, they would not let us hold it. The store lost a sale and a customer today. My husband is probably going to buy the next generation Jelly phone and switch carriers. He wants a small smart phone and the Pixel 5 offered that. Service should be a priority with the amount of money being spent on smart phones and with the number of other carriers providing them.

Poor service. Left

Very helpful. San Mateo store helped me with my smallest of issues where the Louisiana Store would not.

Outstanding Customer service.

This is the rudest Verizon store Ive ever dealt with!! They are unhelpful and extremely unfriendly!!

Still working on the Covid order procedures. A few things need to be ironed out. Spent 2.5 hours on the phone Friday so we could curbside pick up and had to spend all day Saturday doing the thing all over again. Was worse than buying a car. Great coverage but high prices.

Great customer service! Representative assisting me was very knowledgeable on assisting me!

Fran is awesome love working g with her and she is very patient and helpful

Horrible manager, he believes in lying instead of good customer service.

Was seen at appointment time, by knowledgeable staff, all Covid precautions observed.

Visited a total of 3 times and they are very unhelpful. If they say you can cancel an account by switching services DO NOT BELIEVE THEM. The account has been cancelled and were still getting charges even though the account no longer exists! We were then promised a refund by one rep and not only failed to get the refund but was charged again. then the next time we came in the story changed. We were then told they couldnt do cancellations and to call Verizon and gave us the wrong number Best Buy reps have more ability to help and theyre not even a Verizon corporate store. Best buy cancelled any extra lines on the account months ago and Verizon corporate stores continue to try to scam us

The customer service here is good but the company sucks. I will be reviewing the corporate and giving them a zero if possible. I purchased a new phone here and am satisfied at this stores level. This particular location is clean and located in a large strip mall. It has adequate lighting at night and can accommodate large vehicles. Plenty of other shopping opportunities here due to a large variety of vendors here mostly large food chains and box stores. I recommend the sales staff (3 stars) but not the parent company Verizon (one star).

Terrible. Phone # listed does not let you reach live representative in the store.

Alfredo helped warranty out my phone very expeditedly!! Hassle Free and had my new phone that very next day.! And he walked me to the door held it open and politely wished me a good day. Good customer service is hard to come by these days, so it should be recognized when it happens. A+ 100%

Went in on 9/5 to see what was wrong with my moms phone because it was not charging and Esdras helped me out. He explained all the options I had and kept me laughing the whole time. You have a real winner as an employee!

The staff was friendly and helpful and there was no wait.

Great service here!

Stopped in to pick up a few accessories, I thought it would he somewhat quick. I walked in, was ignored. Usually they check you in, they did not. After waiting forever I gave up and left. Ill go somewhere else. Definitely set aside an hour if you want to go to this location.

I would recommend going to this location other than the one by Coronado mall. At least they dont forget about you, and you dont have to wait 35 minutes for a cell phone case and charger. Great service at this location!

Major confusion at the Verizon Corporate Store on San Mateo and Montgomery. The employees here all have different explanations on their security requirements. It took us an hour before an associate that literally knew what he was doing and was actually able to help us immediately.

This used to be my go-to location until one day when they wouldnt allow my 3 year old child to use the bathroom due to store policy. I now avoid this location if at all possible. They told me to use the bathroom at Bahama Bucks. Um no, thats not how it works. Lol. I intended to purchase some serious equipment that day but had to leave. They made me feel devalued as a customer. I have been a Verizon customer for a long time in different capacities, including as a business owner. Never had Verizon made me feel that unimportant to them. I feel bad to rate them so low due to a single experience but for me, as a career woman with young children and not a lot of time to spare it was a defining factor. My experience in business has taught me that customer service is everything. And since I know that each Verizon store location can make their own policies I want to emphasize that this review is regarding the Verizon on San Mateo near Bahama Bucks.

Great store with excellent staff assisting customers. Problems are taken care of, and options are given for phones and plans. Good location.

I get better help from an indirect store. ONLY the UPTOWN location is good and helpful.I went in to this location to ask for a box to ship my defective tablet in for service. the rep couldnt even tell if it was under warranty. asked me for a sales receipt and left me with a rep who was in training who was friendly but of course doesnt know anything yet. I called customer service and got the box ordered in 5 minutes and the phone rep also saved me $20 off my bill. just calling customer service from now on

I am very disappointed with my,experience here. I was dealing with a loss in my family, had no service when I was dealing with this loss and when I went to this store for help Adrian showed no compassion. I told him I did not want the HUM and he threw it in my bag anyway, refused to even help me install. When the manager Alpha got,involved he was no help,either. I had to travel 45 minutes 3 times to get anything done or fixed. They charged me a restocking fee for a device I didnt even want, promised credits I was not given. I had to call customer service and finally got some help.The employees at this location really took advantage of me and my tragic situation and I am very hurt and upset about how I was treated.

Ridiculous carrier Im so done with Verizon wireless. I went to buy a sim card, a new number in person and they told me I have to call customer service so they can deliver it to me and it will take 2 to 3 business days. I wanted to buy it now but seems like I have to go through a phone call that takes hours and a digital assistant, that takes my precious time to get to an actual person on the phone.Really this place deserves 1 star, I wouldnt recommend this carrier at all.

This is the best store to purchase any kind of phone..The Staff are top notch trouble shooting technical savvy..When ever I have a question or a problem.They always fix my problem and guide me in functions on my phone..Plus you can make.your.payments with cash, debit or credit cards!! They also have a full time security guard..which makes.you feel safe!! 😁🇺🇸 I Rate it as a #100!!

Very helpful and answered ALL my questions. Alfredo spent a lot of time with my Mom & I. He straightened out issues with my bill, and helped us pick out new phones. Excellent customer service!!!

Definitely a better experience than most verizon places in town. Been going there for a year now and have always taken care of any issues I have had. Seems lately they are better than ever.

The service was not too bad. They had us wait much much longer than they initially said. 15 min intervals that took 3 hours and still set up on phone was not done when I left.

Best customer service! Candace helped me and so did a a few of her coworkers. These people know there stuff and do their best to take care of you!

Pretty much what youd expect. They can hook you up if they feel like it. Be nice

Humberto and Yvette have been nothing but helpful and kind to me and my mother while trying to upgrade a phone and get a plan going. This store is employing very kind and competent individuals and I am grateful for that!

Wonderful employees at the Montgomery/San Mateo location. They were VERY patient, kind, helpful to say the least, and treated me with respect. I will go to that location from here on out. 👍👍👍

I stopped in today to replace the screen protector for my Galaxy S6. Was informed that the warranty I had was through a third-party so there was nothing they could do about it. I understand that. The customer representative I talked to, however, was rude and condescending. 2 minute conversation and shes guaranteed I will look elsewhere for my next phone and carrier. Unfortunately this is what Ive come to expect from Verizon.

Shawna was great. She was very knowledgeable, patient and listened to what concerns I had. Great Service

Excellent service!

David J. Is a top of the line Verizon employee. I left the store in with great satisfaction. Thank u David.Im doing my telephone business at Costcos, moreReliable, better warentee and and more sensitive tocostomers.

Super friendly and prompt service right when I walked into the door!! Also the representative broke down the calculation and made sure I understood numbers, bill payment, and set up process of my new phone!!! Awesome customer service!!!

Verizon used to have the best coverage and service but ever since they went to unlimited everything I think their system has gotten a little bogged down. I would say since the beginning of 2017 the service has really gone downhill and Im getting tons of dropped calls now Pages dont load fast and four bars is a rare occurrence lately. Thank goodness for Wi-Fi. For the price that theyre charging I would definitely expect more.

Was in and out quickly. They were very friendly and helpful. Got my new phone and was out in less then 30 minutes.

In and out very quickly. Im very impressed with how fast the sales service was here for purchasing, but for a phone outta warranty nothing they will do go else where if you need real service. I recommended Kandice in sales shes quick knows what shes doing.EnjoyJustin CramDyingJedi Hi5

This was the worst experience I have ever had in customer service. If I had the option to click “no star” I would. Went in to get and upgrade and was treated the worst I have been by a company in years. I’m going to opt to just conduct my upgrade online. Don’t recommend going to this store at all.

Make sure you arrive at least ten minutes prior to them closing otherwise they will not let you in the front door security tell you there already closing . All I wanted to do was purchase a phone charger but they dont even allow that I guess. But it looks like it was the security guards fault, as Im writing this review hes walking out the door.

A bit of a wait for help if you go in at a bad time, but theyll help if you have issues. Do not go to third party retailers!!Unfortunately got Verizon service through a third party retailer cause I didnt like the wait times at this place. When I had issues with a trade in promotion, that retailer wouldnt help me or my brother when his billing was wrong. It was so bad we ended up coming back to this place, and they took care of our issues right there without an issue. They traded my phone in right there with the promotion included, and adjusted the amount my brother was paying. Wish I just stayed the first time I went here. Would go here again (just make sure its at really off times to get fast service).

Alpha was very helpful, and patient.

Great service today, made corrections to one phone, much needed, technician was very very knowledgeable!! Like a phone guru. Ordered a trade in on an second phone that could not be fixed.

Great staff!

Great Service from Lawrence. Very professional and has a lot of patience.-Vic.

Come on Verizon....literally no store has glass for a G8....really!!! First store (this one) nice people, ok service, one lady was very nice tho...2nd (uptown) guy was rude and hung up on me then when I called back he was worse like I was an inconvenience, 3rd really nice lady helpful but still disappointed..

Nice staff. Helped me with what I needed and explained everything well. Would give 5 stars after second time.

Great, friendly staff. I would recommend this store to anyone.

The staff at the store are awesome, professional, knowledgeable and helpful​. Thank you Eli and Renee. I am thankful for your​ assistance.

Worst customer service ever. Service rep Francine is so rude and does not have basic phone knowledge. Her fix was restart phone which I knew would not solve my problem since I had spoke with tech support most of the day before. She was rude and cussed at me. I went to the store on menual and they took the time to listen to my problem and they solved the problem. Do not go to San Mateo location.

Very friendly staff, Margarita was especially helpful helping me activate a very old phone and explained everything to me

By far the worst store I have been to.everyone including the manager are extremely rude. I will never go in to this store again. I wouldnt recommend this store to anybody as long as a manager there named Stephanie works there. If you want good service you would be wise to go to the Verizon on menaul just west of lousiana. Thats where you will find amazing customer service

Best experience ever at a phone store. Ricardo was very helpful, fixed my problem and answered all my questions.

Always helpful. Wouldnt use any other service.

My salesperson was extremely helpful ! I felt quite fortunate !

Best VZW store in Albuquerque. Consistently great service!

Employee refused to help me because my previous transaction took place at different store

The staff is awesome and nice!! They get things done.

Was helpful but couldnt solve my problem.

Worst service every been a loyal customer for many years. I went in there for help on a phone and the ladie wasnt trying to help at all Iam thinking on switching sevices just cause of this service.

Worst Verizon place I have ever been to I stupidly gave this store 3 separate tries Always leave pissed and not happy Do Not Go Here!!!!!!Uptown is the best place to go never been treated bad there.

CAN YOU HEAR ME NOW !! UPADATE .. NEVER HAD SO MANY DAMN DROPPED CALLS AND CRAPPY SERVICE SINECE I WAS TRICKED INTO THE NEW UNLIMITED PLAN.. JUST THAT ID ADD THAT.. VERIZON SUCKS Worst sales people ever. This one blonde girl I dont remember her name tricked me into switching my unlimited data service that Ive had for years into getting the unlimited plan which she said worked the same if not better which is a complete LIE, and Im sure she knew that. I feel she completely brain washed me knowing I was confused as f at the moment. Later I realize that my service sucks. And thats why Im here because now my service is slow as f.. I now have verizon phone bills with tmobile service. Verizon are just a bunch of theives I hope this helps someone out there and Im sure it will. I hate posting bad reviews but some people just need to know whats going on at these places..P.s. check out Tim Schofield YouTube video on verizon throttling your mobile data. This is exactly what I expirienced once I was tricked into switching my service. Just terribly slow speed very disappointed with my service at this point. Im here frustrated as heck with this!!

Always a great place to go. Very helpful and pleasant.

They all ways have the screen protector I need even though Im with Sprint. Sprint has no accessories for the phones they sell well anyway yes great doing business with Verizon.

Cell phone privider. Average service, the more you spend, the happier they are.

Went to ask about bill. It took 1 hour and 1/2. To be seen. Thats crazy. Need more staff.

Phenomenal service

The sales Associates are always cheerful & helpful. :-)

There was a bit of a wait but they were very helpful and did everything they could to fix my problem

You cant get through to anyone or get passed the freaking phone trees and menus. Hell you just have to go there in person for any help!!! Grrrrr

Im not pleased with the service today. Sadly it seems that the concept of customer service has all but disappeared in our society today. It seemed like I was more of a bother to this employee rather than a customer, not good when the store has just opened.

Just a minor repair they did quick anything

Best visit yet in and out just paying a bill

Thank you for the excellent customer service Jonathan!

Always so helpful when we go in.

John is a great customer service agent!

Phone went down, had insurance on it but they would not honor the insurance I bought from them. Wanted to double repair fee, slapped the phone against a corner of the counter and broke the circuit board. Told them in detail what they could do with it.

Horrible. Zero customer service skills. Zero knowledge of product. Internet or 1-800 number.

Place sucks! They take forever! But where else can you get things done that require human interaction than a stupid recording... Verizon has us by the balls and nothing we can do but wait for these slow workers.

Large store in main street, easy to find

Friendly staff waits can be long, I suggest going during light hours.

This is where you go if you want a phone service that works anywhere in the United States

Shawna is the worst sales associate I have ever encountered. She is rude and lacks any type of customer service skills. Im really suprised Verizon would allow such an individual to work with customers.

Great customer service.

Verizon has best service for your ph

Some people should not be in customer service!! I was on hold for a long time then when customer service answered and transferred me to the store the lady was very rude on the phone! Will not be doing business at this location!

Great customer service, fast friendly and knowledgeable

Personnel have ZERO information on anything - all they can do is sell you phones. The guy even screwed up the screen protector when he tried to put it on - the only service offered. Save your time and buy online

Always had great service with them

It was cool

Great service and awesome help

Staff is very helpful.