Love this location! This lady there helped me yesterday (Anette was her name I think) with some issues i was having with my phone and let me know i had HBO max for free with my plan! I had no idea! super friendly place, honestly got it all done pretty fast too.

The Lady was very helpful. However only complaint I had was, she was the only one. As I had time I let another go before me but by the time it was my turn to be help, some grumpy guy came behind me being all huffing and puffing which caused me to be anxious.

There was only one person working, which was fine; he was great. He acknowledged us when we walked in, He was helping a man; when another man came in asking to charge his phone. The gentleman working was as nice as could be, calm & polite telling him he wasnt allowed to do tht. In the mean time the first man he was helping took some merchandise & walked out. The employee walked outside to see if the man was getting in a car, but he wasnt. The gentleman working was still so friendly, calm, & helped us quickly.

Always great service and easy to get answers and to deal with. I would always rather deal with people that know how to treat customers right.

Store on San Mateo professional courteous and went out of their way to help us with several problems we were having and didnt give up until it was corrected. Really appreciated especially the managers willingness to help us until our phones were activated which was a lengthy process. If you ever need help this manager is well educated in what he does, he will do everything he can until he resolves your problems.

Went in for a upgrade and the 2 guys helped me not only get the phone I wanted but got me in and out extremely fast. I was a customer of Verizon almost 15 years but will never leave AT&T. All of my bills have been the same no hidden charges ever I absolutely love the service!!

Daniel and Marcus V helped me with setting up my new phone. They were both very knowledgeable and kind. Im not good with technology and they didnt make me feel bad about it. Wonderful experience.

I recently activated new service with AT&T. Unfortunately things were delayed with the trade in offer due to the current outbreak. I decided to turn my old phone into a store location rather than sending it by mail. I was not looking forward to the process as I wasn’t sure how to transfer my info over to my new phone. Luckily things were turned around with the help of Danny and Ray. My expectations were surpassed with the outstanding customer service. Danny helped by completing the necessary paperwork and Ray stepped in to help with transferring my info to the new phone. Despite the fact that the store was closing they both were very patient in explaining the process and making sure that my contacts and photos made it to the new phone. Ray stayed an hour past closing time to make sure that everything was handled properly and that the trade in was complete. These guys deserve a bonus and paid time off. Thank you!

The guy was very knowledgeable and even when another customer walked in he gave the customer a clear detail of what was ahead of him and asked if he had a quick question and answered it throughly in a timely manner and can right back to me and he continued working on my progress the entire time.

Wow... service was great.. Our salesperson Daniel was fantastic, very well informed an knowledgeable. Also being a prior military guy he related very well to my issues and questions. Very much appreciate his expertise.

Walked in to find out some plan information and the store was very informative. The rep Annette spent a lot of time explaining all my options. I never felt rushed or pressured.I will be switching to att because of the better plans and customer service I received.

Great people at this store. The San Mateo store is my one and only ATT store. They work real hard to help with every issue. I was in the store listening to a gal complaining about her phone shut off. Well they tried real hard to help her but after a great deal of time she had not paid her bill in 2 months. Not sure how it’s their fault if you don’t pay your bills.Needless to say. I will never go anywhere else.

I was VERY pleased with the service Daniel and Annette gave me when I set up my new phone! I was with Sprint for 8+ years and now with AT&T. I hope I continue to get great service. ~Fran A.

Great customer service

By far the WORST retail store I’ve ever been too. I’ve called over 15 times today and no answer. This was after I was told to come back the next day because the lazy worker in the front didn’t have his lunch yet. Now My service is disconnected after I was advised it wouldn’t be. I’ve been into the retail store for 2 weeks trying to get my bill taken care of and the store manager ANNETTE ROMERO along with the other employees are the most unhelpful people I’ve ever had to deal with. Got quoted for $85 bill and now it’s $140 a month. Will be switching my service IMMEDIATELY

Daniel Mills was so much fun! Plus he was super efficient! Great experience overall 💕

An adequate location to shop for a phone, but not really full service. These franchise locations are little more than stand-alone kiosks. Far more complete service is available at the AT&T-owned/operated stores on Coors near Cottonwood Mall and at ABQ Uptown.

Best customer service anyone could ever have. This is my go to store in Albuquerque. Annette and her employees are very helpful and never have you leaving disappointed. Always leaving with a smile

Open a new service through them and employees were very helpful and friendly and didn’t have a bad wait time. My service is really great to

Also a customer that will be switching service ASAP due to the lack of communication and customer service in this store. Multiple times I made the drive from Rio Rancho to pay and fix my bill, every time a worker would advise me against paying the bill if it was incorrect and my service would be fine. Next day was stuck out of town with no phone because they obviously gave me incorrect information. Naturally I tried to fix the problem, called the store, only to hear that they are really busy and will look into it. Hours go by and no one gets back to me so I call back and get the voicemail 14 times. On the 15 time they answer and I ask to talk to ANNETTE ROMERO and I could hear her yell in the back “tell them I am too busy” again. So instead of getting my bill fixed, I was forced to pay almost $300 for 2 months of bills for ONE line, AFTER i was quoted $85 a month just to be able to use my phone and get back home. Thank you for the inconvenience once again.

Thank you Caleb Gomez! He did a fabulous job today upgrading our daughters phone on our family plan, and explaining the new services and features on the plan. We were expecting a long and tiring visit, but it actually went quick and smooth. He also showed us how to save some cash on our monthly plan as well! Thank you Caleb!

Best customer service Ive ever had!! Annette and Daniel were good and patient with me while I asked a 1000 questions.

Clean, well kept, and extremely friendly staff that make you want to go there to pay your bill

I think theres a sign saying they moved

Just left the store with a brand new phone and a great experience. Outstanding customer service, friendly, helpful and experienced staff.

Every time I come here I feel welcomed and the people that work here are extremely nice and they always help me with any problem I have with my AT&T lines.

Daniel is the one who helped me and I would recommend him to everyone

As a longtime At&T customer and stock owner, I was not happy when I came there to replace my iPhone today at 3:10 pm. The mailman and I were both turned away by the sign on the locked front door which read closed for lunch 3 - 3:30. The web site claims its open from 10am to 7 pm. Can the company not afford to hire enough people to properly run its stores? Is it time to dump my stock? You can bet I wont run into this tomorrow when I buy my phone from the apple store.

Nikko Baca did an amazing job at RSC! Got us good deals and went above and beyond.

My experience was great. Victoria helped me purchase an upgrade and commission it right there. It was a painless and pleasant experience. I was glad I chose that store to buy my wife her Valentine’s Day upgrade. (Review written by Mike Kaminski, Mary Alice Winchell’s husband)Only complaint: my wife’s name is Mary Alice Winchell. The name on the paperwork too. Dont know where you came up with the name above.

Great experience, staff was very friendly and knowledgeable. Wait time was under 10 mins.

Daniel Mills provided excellent customer service and very interesting conversations.

Best experience ever at an att store, quick, super friendly and just great service..

Thry shoul explain in english and spanish such as other companies.

Rep was in such a hurry to close the store early that we would not activate my new phone. When I called the next day and asked Dan to finish the activation he refused.

Terrible service Anette Romero was rude and argumentative with me as I had questions. I signed up with DTV and was promised a 100$ gift card and closer coupon and it had been 2 months and I havent seen any of those rewards. I do not repeat do not recommend this store for service I believe Anette should be counciled on how to interact with people.

Store manager extremely rude unknowgeable on how to activate prepaid phone or prepaid service immature staff. Would not recommend this location Or. Any AT&t service to anyone.

My friend and I went into the store after we had broken her phone over the weekend. It was crucial to get the phone as quickly as possible because we are from out of town. Nick, Noah and Antoinnette provided the best customer service that we’ve ever had at ANY cell phone provider. They not only worked out the best possible phone and billing options but they were also kind, courteous, professional and knowledgeable! I would HIGHLY recommend going to this store!!!! Thank you guys! #TeamNick #TeamNoah!!!!!

Spoke to Victoria over the phone. She refused to help me because she didnt know what to do and was very rude. Cant wait to switch service! Multiple attempts with defferent employess and locations, at&t is no help anytime any issue arises.IF YOU ARE LOOKING FOR A PHONE SERVICE DONT WASTE YOUR TIME WITH AT&T!!

Hope your service is better than mine.

Great customer service at this store, Nico was very helpful

Youre better off using their website?

Excellent and thorough service! Joey & Reuben were excellent customer service reps!

Friendly service.

By far the fastest and most helpful store in the City. They work with you one on one to make sure you are 100% happy leaving. Been coming here for over 2 years now and they always exceed my expectations.

Caleb was very helpful and knowledgeable in at&ts products and services

Excellent. They even fixed my old phone.

Awesome service. Quick and efficient.

Greater service that what At&T customer service cared to assist with.

Daniel Mills was an outstanding salesman

Living in Albuquerque with a South Dakota number, wont change it cause Im 100% completely satisfied with my prepaid service

Great customer service & very knowledgeable

Very limited selection of phones and when asked about a specific brand was told they could order it but they didnt have it stock.

Great store and nice salesman.

Went 45 minutes after they were supposed to be open store was still closed waited with another customer For another 10 minutes then left

Excellent service very knowledgeable

They have the worst phone service Ive ever had

Only two people working had to wait 45 minutes

Excellent and fast service

Says closes at 8pm but they were closed when I got there at 7:30pm

Awesome service from Caleb!

Nothing but wonderful service!

Polite, efficient, happy with the service.

Took me 30 minutes to be served

Service was no good

Caleb,very helpful!!!

Never been there.

Business hour