I had the brakes on my bike go from phenomenal to almost nonexistent in a matter of a few months. Being extremely new to cycling I figured I did some serious damage and took the bike to High Desert Bicycles simply because it was the closest shop near me. The employee who greeted me immediately knew it needed basic adjustments and reassured me they’ll do a full check up on it. They said they’ll have a (free)estimate sent to me later that evening which was impressive. Before I could even make it back home I received an email saying it only needed basic adjustments after all and the bike was ready for pick up. Extremely fast service, friendly employees, and an honest price has earned this place 5 stars and all my future business!

After initially getting off on the wrong foot, Ive revised this review to give a 5 star ranking because the owner (Johnny) reached out to us personally to remedy the problem. He also prioritized a repair on a busy Friday at no extra charge. In addition, he took time to explain tubeless pros and cons to an ABQ newbie. No business is perfect, but when an owner wholeheartedly stands behind the work we know we have arrived at a place where we will ultimately be satisfied. Thanks very much for fixing our bicycles so that we can better enjoy Albuquerque.

What a great bike shop! The staff is friendly, knowledgeable and efficient. I had my bike serviced there (routine maintenance) and they did a great job. I was really happy with the whole experience. I will definitely be a repeat customer!!!

I’ve lost most of the function in my left arm, the team at High Desert converted my 12-speed bike over to a right handed shift lever AND brakes, not only that, it works flawlessly as my daily commuter. I can’t say enough good things about their ingenuity and quality of work. Thanks High Desert!

Great service they helped me pick out exactly what I needed at an affordable price will definitely come back for parts. I would recommend double checking your parts to make sure they were put on properly tough cause on my way home my front tire came off

We recently got very into mountain biking and decided after a ride in the afternoon that the kids needed something a bit better than their boxstore bikes. So we stopped to see what they had. All of the staff was VERY friendly, very very very knowledgable, and very honest with what sizing, style, and what to get our kids into. It was very helpful to have that advise because we ended up getting a slightly bigger bike than I thought we needed for both of our kiddos, but they will now last longer than 6 months like the previous bikes we bought, and the best part is the kiddos LOVE them. Very quality bikes we got, the kids absolutely love them, they cannot wait to hit the hills, very thankful for the staff there and all of the help they provided us!

Great service. I went in and told them I was thinking about buying a new bike because my current one (a Trek cruiser) wasnt working out. I spoke with two employees who actually suggested I bring mine in for a tune up before spending a fortune. They were right - they fixed a bunch of stuff on it and its perfect now!

Its not good when you drop off a tire for an inner tube exchange and they tell you to be done that day or within 24 hours. Almost 72 hours later I had to call to check on it. The employee tried lying and saying that they did call me. Then back peddled when I showed him the call log. The manager tried to say it was because their phones have the numbers worn off that they commonly misdial.. No accountability or trustworthiness.

Every time I go to this store for parts or gear, every single one of these guys are super helpful. Super knowledgeable, friendly and always go out of thier way to help. This is the only place I shop for my mountain bike needs.

I was greeted and quickly given attention. Friendly, informative and thorough. Even though they were jammed, they took all the time I needed to get my problem resolved. I am glad I went there.

Staff are friendly and helpful.

Staff was very helpful, polite and courteous even though I didnt make a purchase.but I will definitely be returning.

Scott helped me out big time! Just moved to the area and first time in a bike shop on the Westside. Stoked to be back!

Always great to walk into a locally owned operation with knowledgeable staff present. I came in and found what I was looking for, but the supply chain has really knocked bicycle shops for a loop. Lots of bikes on the floor waiting for service, and not so many for sale unfortunately. The pandemic has really affected the recreation and fitness industries in more ways than one!

Excellent service, excellent wrenches and a happy crew.

Very professional, and their prices are very good.

Fine bike shop with excellent bike mechanics.

They were very knowledgeable and helpful in choosing a bike

My experience with High Desert Bicycles was excellent! Great customerservice and price! My go to bike shop from now on!

Great customer service. Im buying my next bike from them.

Havent been in this store for quite some time. Went today and it really has changed inside. Great service, large selection, and friendly personnel. I will be back.

I’d give these guys a 5-star review just based on how John replies to all the cranky 1-star reviews.We bought a mt. bike here a few months ago and love it. I’m headed over tomorrow to look for another. We were offered a nice discount on a helmet with the purchase (Val-pack coupon) and received excellent service.I do wish people would act more grown-up when writing these reviews. The replies are certainly well-written and appropriate.

They are helpful and patient. Bought a Specialized Tarmac in May and my tube and tire exploded on a ride early this month, July. I brought it in and they replaced the tube and tire at no cost and then noticed damage to the wheel. They then, without my having to ask, offered to contact Specialized and do a warranty replacement on the wheel. Awesome service. I will definitely be going back for all of my bicycle needs.

Staff is super helpful, knowledgeable, and kind. Go there for all my bike needs, also far prices.

These guys are so helpful and friendly. We have had a good experience every time. I wish we had a good bike shop in Rio Rancho.

Hello,My family and I have been going to high desert bikes since they opened and have bought multiple bikes from them. Vince has always been so friendly and helpful and we wouldn’t go anywhere else for our cycling needs. However, today my boyfriend and I went in to purchase a new bike for him and the man who helped us was very unfriendly and rude. As a long time customer of HDB I was embarrassed that I recommended he go here. We left right away due to his unfriendly, unhelpful service. Because of him (whose name I can’t remember) he will not be purchasing a bike from them today and I will reconsider my future cycling purchases.

I absolutely love this place Ive been to several bike shops in Albuquerque and this is definitely my go to spot . Awesome guys and have always had what I was looking for. Highly recommend.

HDB is where I go for most of my MTB accessories and supplies. Helmets, shoes, jerseys they got it all. Vince and Ben treated me like a pro. They never tried to push the high end stuff.Support your local shops!Best shop in town in my opinion!

I took my jogging stroller to this shop, and it was excellent! There was even a sweet dog that greeted us, and gave us some loves. I recommend this shop to anyone that owns a jogging stroller with regular bike style tires.They replaced my flat inner tube with a thick tube for the trails around here, and I havent had any issues with that tire since. The cost was well worth the trip, and I am actually planning on going back to have my other tires fixed.

These guys rock! I brought in my daughters bike which had a brake issue. Vince fixed it on the spot so I didnt have to come back for it. Outstanding guys, thank you!

My sons bike needed a flat repaired, his buddies were going on a bike ride that evening. I called at 4:00 on a Saturday afternoon, to see if they could help us out. They said, Sure, bring it in we should be able to take care of it. I get there and I can see that its super busy...we walk in the shop and they greet me right away. I fill them in on what I needed and the associate takes the bike back right then and starts working on it. We browse the store and its fixed within 15 mins.! I cant express enough how impressed I was with the outstanding service of this shop! Excellent customer service is hard to come by and these guys were awesome! I left there with a fixed bike and a happy kid, made our day! Oh, they also gave me a discount on the tube, I wouldve paid double for the service I got! Thanks guys, you are amazing!

Will NEVER go into this so called bicycle repair shop unless I want to be belittled again. If you own a Huffy (old school) Department Store bicycle that is in need of minor repair or replacement parts, you came to the right place to be belittled! One Star is the lowest available score ...would have given ZERO!

Always a wonderful experience here! Josh always makes me feel like family: ) These guys are always very helpful & informative: ) Thank you Kelly for cleaning up my Daughters bike! It looks much better & rides smooth:) Always leave here happy:)

Was in the market for a new mid level mountain bike and I had some in mind that I had been looking at online, from a different vendor. The staff member still answered all my questions, showed me comparable bikes in his shop, and went over the specs of the bikes I was looking at. I ended up choosing to purchase a bike online, because I had a special discount, and the staff member was still extremely helpful and even recommended that I have my bike assembled at the shop to ensure everything was done right. I had my bike assembled there and it took half the time that they quoted me and everything was in tip top shape!! Love this shop!!!

This is a great shop. Ben was a really helpful dude and really knowledgeable. They just make sure you’re taken care of. 👍🏽Will be a returning customer.

Super helpful and great customer service.

Very friendly. They were able to help with a tricky bike repair in a timely fashion. I will likely buy my next bike there because of the positive service.Follow Up: Been going to this store for nearly a year now. I cannot recommend a better place to buy, rent, or have your bike repaired. I have bought two more bikes from them since my original post... and I may get one more in the near future ;) Also, grade A bike fitting.

I dont even know why I gave u guys one star. I brought my bike to do service on it, but they kept my bike for two weeks. After I paid 80$ my bike was in the same condition. The gear was not shifting right, my disc brakes still make some noise. I will never go back to this store ever again.

Came in from out of town with a flat. They took my bike in immediately and fixed it in about ten minutes. Knew what they were doing and everyone was kind and friendly. Highly recommend

This place is horrible and has horrible staff.

Brennen was Exceptional...quickly had to come in and pick-up a chain for my Trek. John Kibodeaux, is the owner...if you ever need the excellence of experienced professionals..., Youll find it at High Desert Bicycles 5~++Stars for your Review! Thank you for assisting me. Much Love and I hope for the Best 4 Your Business. Exceptional!!

Great staff and knowledgeable

Prices are slightly higher than other shops in Albuquerque. But the services more than compensate. You walk in a nobody and leave as a friend. I just needed my freewheel loosened so I could service my rear hub. I went to a shop uptown and the guy said, $5 to loosen it for you. (The tool was on shelf for $8) I unfortunately was broke like joke.soo i went to high desert and immediately the guy just offered to help me break it loose with the shops tools. Took him 3 seconds to help me, and convince me to be a customer.I ended up purchasing, freewheel hub remover tool. An crank puller. Brake pads. Bearings all kinds of goodies. And left fully knowledgeable in how to use the items I purchased. I had fun and will return!

Everybody is super helpful, friendly and knowledgeable. Highly recommended!

Very helpful staff. Pleasant experience.

I am glad to see Randy working here. Randy is an honest bike mechanic. I gave them my MTB for a tuneup and they did a good job. Plan to take them my road bike for a major upgrade and anticipate the continued good service.

Customer service was great. Asher was the one that helped me through the process and helped me make a sound decision on what bike to get after three or four annoying visits.

These guys are good. They consistently do great work with the bike and take the time to discuss options and alternatives. If youre looking for new components or one-and-done bike repair, these are the guys. Ive been disappointed with some of the other shops in town, but very satisfied with the repairs and service from High Desert.

Super helpful, diagnosed and fixed a brake bleed issue and replaced a broken spoke at the last minute to keep our vacation on track... one of the best shops we’ve ever visited!

Went in with a loose disk brake rotor that I couldnt tighten myself, and the awesome mechanics there fixed it up for me in less than 5 minutes, free of charge.They definitely earned my future dollar for any bike repairs beyond what I can do!

Best bike shop in Albuquerque!

Nice staff, always responsive and knowledgeable. I had a repair done in 10 minutes and the price was maybe too low. They give lots of great advice and tips.

Always going the extra mile to make every experience the best possible one. Would recommend High Desert to everywhere. Always honest giving you the most honest advice for your needs. Super!

I bought my first road bike from them and they were very helpful without being pushy. I picked it up today and Marco was very thorough and patient, making sure I had what I needed and was comfortable with my bike and my choices before leaving. He even rode with me to make sure I was confident enough and safe.

Great bike shop staffed with friendly and knowledgeable bike experts. I visit a friend in Albuquerque a few times each year, and we always take the bikes here for tuneups and miscellaneous supplies. Stellar service! This location is bike-path accessible, so its good to know about if you get a flat or your chain breaks.

I came in with a goat-head caused flat tire while on a group ride which is exhausting trying to keep my tire inflated with a hand-pump. They were kind, showed my the goat-head, and in 15 minutes I had a new thicker-skinned tube with sealant and well-aligned wheel for very reasonable price. And he reminded me to fill my 2 water bottles with cold water from their drinking fountain, so nice for my 45 minute ride back in 11am heat.

Excellent work on my bikes.. well worth the work. Thanks!

Brake cable came undone. They fixed it on the spot and didnt charge me!

Fast and efficient service.

Best bike shop in town!! Rent a high end demo bike or, get your own bike fixed there. Great staff

Just to let the cycling community know that I bought a nice Specialized Allez road bike March 27, 2019...great sevice, great price, excellent advice! Ill be back!

Great place, Awesome staff.. recommend for any bike problems

Quite rude when I went there looking for a bike lock core. They kept me on hold for 15 min and hung up on me then when I drove there the guy said he will sell me a lock but if it doesnt work then its on me and there are no returns. Non existent customer service. Wont return.

Needed a wheel fixed quickly and Presto, it was done! Reasonable, and great people.

Always a good experience, never push you into a more expensive product you cant afford. They always answer questions regardless of the amount. Great local shop

DO NOT GO HERE. Terrible service. I went in to get my bike serviced the guy behind the counter was extremely rude. Didn’t even touch my bike and quoted me $45 for new tubes and service. Also saying he could get it done in “about 4 hours” when the shop was completely empty. He clearly just didn’t want to work, I went else where to The Bike Smiths LLC. (on rio grande great shop) and got GREAT service paying only $12 for needing only air and sealant and receiving a 20 minute service. Do not take your business here, I recommend the the shop I mentioned for better service and prices.

I went in a couple weeks ago for bike shorts and didnt find a huge selection, but did find great customer service. I plan on taking the bikes to them for fall tune-ups.

Every bike i had bought parts they just keep breaking buying new parts everyweek epsecial being the wtp its supose to be the one of the best bikes but it just keep breaking

I walked in and was told no shoppers allowed today, when there were literally other people inside looking around. Im like then why you guys open? And he said he didnt have time to explain. I felt discriminated against and I will tell everyone I know not to come here.

Great service! These guys know what they are doing! They always have a positive and friendly attitude! These guys are awesome!

Great fast service. Nice selection of accessories as well

Really good service every time I go in.

Amazing service! Ben answered all of my questions and even answered questions I didnt know I had!

Great assortment of bikes and supplies. Good service, friendly

These guys are not perfect but awesome! There was a mistake made and they totally owned up to it and made it right!

Very knowledgeable and helpful with our first adult bike purchase. Thank you so much we love them!

Always great friendly on point service every time.

I went in looking around at bikes at the Paseo location like any normal bike lover does on weekends after a ride. Was greeted by a weird dude with a shaved head. He asked if I needed any help and I said no Im just looking around and seeing if they have any deals yet. He pointed me to a 400 dollar hardtail. I bought a bike 160 travel full suspension a few months prior and race enduros on it. I explained I am looking for Specialized Enduros on discount and just killing time. He told me I dont need more than 120MM of travel on the camber and pointed me to a bottom of the line Camber. I told him I was ok and walked away but yet he still followed me... I told him Im just looking and he said we are between seasons and riding styles are changing. I asked about how riding styles are changing because at this point it was comical. He said everything is going road/mountain hybrid. I laughed and called him an idiot. I walked out and wont return.Prior to this I took my bike in for a quick derailleur adjustment and paid for the service, yet the bike didnt shift. Horrible service.The only reason I bought my bike was Derek is an amazing salesman and person as well as a rider. They fired Derek. Makes sense, trash place can only have trash employees.

Horribe service area. Very rude staff. Dont waste your time here.

We have purchased four bikes from High Desert. Both locations are great, staff is friendly and helpful, quality bikes and repair services.

Outstanding facility with excellent service, the staff very helpful. My 30+ year Cannonadale H200 has over 4,000 miles and final replace the freewheel cassette and crankset etc. and now rides so smooth thru its gears. Very happy rider!

Great service and everyone is so nice.

Top Notch Operation

Great customer service willing to go the extra mile

Great service, friendly and very helpful!

Had a chain put. On here,,broke second time riding the bike,also bought tires and tubes, tube had at least 10 holes in it...i wouldnt take a little red wagon to get fixed here...one star rating is too good for this place

Awesome staff and very good deals

Walked in, ready to buy two bikes, and possibly four, not a single person said hello. I was not certain of what I was looking for, but I was certain about making a purchase. Not impressed. Certainly lost my business.

I asked if they had any protective wear for children and the gentlemen responded in a very condescending tone no this store is for adults. Not one bit helpful or concerned about helping me and my child. The funny thing is my father in law bought my childs bike there.

Very helpful great atmosphere very helpful techs

Best place in town for your biking needs

Poor service very rude unwilling to help every question we asked they answered with i cant are bmx bike had a broken crank they said you cant replace those also asked them if there was a way to make it faster they said no u cant they said your better off buying a new bike from us we took it to another shop they replaced the crank and put a bigger sproket needless to say the bike is faster thanks for nothing high desert bicycles.

No veteran discount. No law enforcement discount. My wife takes her bike there regularly took it back for something minor they asked for 5.00 more. Never again

I wish I had a local bike shop like this where I live!

Really helpful staff.

This shop is the best period!!

Great place..

Great people!

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