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New Balance Factory Store Woodburn
Premium Outlet Stores, 1001 N Arney Rd #820, Woodburn, OR 97071, United States
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New Balance Factory Store Woodburn
Comments
Tr
Review №1

Love the store and the prices. The staff was very helpful and made sure I was able to take full advantage of the sale going on. Nice selection of shoes in all sizes and a variety of clothing options to choose from, will definitely be back again

Me
Review №2

Pretty upset that I drove an hour through traffic to get here only to find out that this is the only day they close early and it’s not updated on maps. I was excited to get some new nursing shoes but now I guess I’ll have to wait awhile 😢 please update your hours so people don’t arrive so disappointed like I had to.

Fa
Review №3

DO NOT BUY SHOES FROM HERE!!! After 90 days of wearing my shoes they basically broke. I went in to see what they could do for me. They said there was nothing they could do and referred me to there customer service number. Called them and they were very upfront that they could not exchange or refund my money. So now Im stuck with a pair of shoes I cant wear and cant get my money back or exchange. So avoid this place, because if anything happens to your shoes youre screwed. FAIR WARNING.

We
Review №4

I will NEVER shop here again!!! The manager was completely useless and very rude. I have a pair of shoes that I have worn 4 times. There is something wrong with the seam on top and it caused a blood vessel to swell and burst on the top of my foot. I took the shoe back to return it and he would not listen to my case or do anything for me. I now have a pair of shoes I cannot wear and am out the money I paid for them. He was the WORST customer service person I have ever dealt with. I normally have no problem with customer service. This was my first, and last, time to shop here. I also never leave negative reviews. This is a first.

De
Review №5

They have really nice shoes for good prices

Wa
Review №6

Martin was a great help. Great section and a lot of patience and knowledge!

Jo
Review №7

Great prices, great selection, competitive prices, customer service is great. It is a little off putting to be talked to about making sure I wear my mask properly, like I was a teenager getting a stern lecture fom my dad. But, other than that. Great experience.

Ro
Review №8

I love the customer service and atmosphere. Best shopping experience in all the outlets

Ma
Review №9

Comfy shoes, I have pretty wide feet and new balance has a variety of widths to choose from. Also, the souls provide the most grip I have had with a pair of shoes! Really helps when hiking!

El
Review №10

A lot of variety of shoes, however not all sizes are available, customer service is good.

Ca
Review №11

Good quality Good prices fast and friendly service 👌

Ro
Review №12

I dont know who picks the shoe styles for this store but they are ugly..

Ka
Review №13

The customer service here was great. The sales staff showed us the shoe we were looking for and a couple of other walking shoes as well. Then they kind of let us do our own thing but were close enough that when we looked around it was easy to catch someones eye. I love that kind of service when Im shopping somewhere where I can pick out my own shoe sizes! The store was neatly organized and very clean. You could tell the staff took pride in their jobs. On top of that, my husband loved the walking shoes he bought. They were top 10 rated by several different places and 40% off due to the Labor Day sale!!!

Za
Review №14

Staff were friendly, store was clean. There was a promotion (it wasnt listed anyplace), about half the shoes were marked as not pay of the promotion.

Ma
Review №15

The service is second to none. Employees were so helpful with exchanging an item I had ordered online

Ei
Review №16

This store was super. My husband had a super wide foot. They carry sizes that you wont find in other stores. The employees were so helpful and the prices were terrific. My husband loves his shoes.

Wa
Review №17

Love new balance shoes for sure!! However,, i can never find a size 15 that i wear so buying them is a challenge unless i order them...

Ge
Review №18

Great offers for the lady 👩 👏

Li
Review №19

Amazing! I had to wait in a bit of a line. But it was worth it! I found exactly what I was looking for & I bought 2 pairs. And I got a great deal! Everyone was kind, courteous, and very helpful.

Ta
Review №20

A wide variety to choose from. Great customer service. Recommend!

Ve
Review №21

Great deal and very helpful employees 👏🏽👏🏽👏🏽👏🏽

Do
Review №22

I love this store.

Be
Review №23

I got some shoes, they are comfortable, workers are friendly too

St
Review №24

Excellent service.the lady was very patient with my brother and explained everything to him I a way he understood it.Plus the shoes are super great and will last you a long time.Thanks New Balance!Stephanie

Da
Review №25

Yes, American made shoes!

CS
Review №26

Need to step their shoe game up.

Sp
Review №27

Great shoes and super comfortable

Mi
Review №28

I was in the store for over 10 minutes, neither of the guys working asked if I needed any help, just kept talking to each other about their problems... When I asked for something, it was very clear they werent interested in helping... That and the selection was slim - yes, lots of shoes, but only if youre really interested in grey or black....

Da
Review №29

Great place. The store is well-lit and clean. The employees are friendly and helpful. Weve been here lots of times and will definitely keep coming back.

Mi
Review №30

Extremely helpful staff and a solid selection of goods at very reasonable prices. Well worth it if New Balance is your thing.

J-
Review №31

Did not have the shoes I was looking for

fr
Review №32

1st time in. Been there for 2.5 years! Was told about big sale on Labor Day. We will be going back. They have Wide shoes.

Ra
Review №33

Customer service was Amazing tonight!

Bl
Review №34

Its okay 👌

bl
Review №35

Its okay 👌

Me
Review №36

Good shoe selection(not good clothing selection), good service, the music was good. I would shop here again.

Ma
Review №37

Sales person very helpful will go back.

ga
Review №38

Great shoes !

Er
Review №39

Very nice sneakers. nice sale

Jo
Review №40

Very helpful employees. Great prices!

Ot
Review №41

Quick in and out easy shopping experience for good quality shoes!

At
Review №42

Good selection and damn good prices

Am
Review №43

The teenagers working were not attentive. Several times I had to go find someone to help us find something and as soon as I turned around they were gone again.

Ro
Review №44

Good service, good selection!

An
Review №45

Nice staff. OK prices

Mi
Review №46

Friendly helpful awesome service.

Pa
Review №47

Great shoes and lots of clothing too

Je
Review №48

Great tennis shoes, great price

Ra
Review №49

Great customer service

Er
Review №50

Its an outlet store, so selection can be a bit limited. Lots to look through if youve got time to kill.

Sa
Review №51

Good deals for wide feet

Jo
Review №52

Very helpful employees!!

Mi
Review №53

Great store and people..

Ja
Review №54

Excellent Customer Service

An
Review №55

Neat store

Lu
Review №56

Very good

bj
Review №57

Great prices

Ke
Review №58

Patient employees. Is great discounts

Ma
Review №59

Good good

yo
Review №60

There are always specials

Fr
Review №61

Excellent prices and friendly treatment

Information
12 Photos
61 Comments
4.4 Rating
  • Address:Premium Outlet Stores, 1001 N Arney Rd #820, Woodburn, OR 97071, United States
  • Site:https://newbalance.com/stores
  • Phone:+1 503-982-5368
Categories
  • Sportswear store
  • Clothing store
  • Outlet store
  • Shoe store
  • Sporting goods store
Working hours
  • Monday:11AM–7PM
  • Tuesday:11AM–7PM
  • Wednesday:11AM–7PM
  • Thursday:11AM–7PM
  • Friday:11AM–7PM
  • Saturday:12–6PM
  • Sunday:11AM–7PM
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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