user
Champs Sports
105 Wyoming Valley Mall, Wilkes-Barre, PA 18702, United States
Appearance
Champs Sports
Comments
Ju
Review β„–1

Staff is nice and friendly plus very helpful Spent $500 at this location lots of nice mens sneakers and apparel Nike πŸ˜πŸ‘Ÿ

Ms
Review β„–2

Always a pleasant atmosphere when I go the staff is always friendly n always willing to help you with what you came looking for.

Ed
Review β„–3

Decent store but keep in mind that its mall store so space is limited and they can only carry but so many items, so they can sell out very quickly

Ni
Review β„–4

Good selection and they had some excellent sales in the sales clerk was very helpful

En
Review β„–5

Worst customer service besides Noel! He’s the most helpful person there!

ja
Review β„–6

This store is one of the better ones to visit because they see always on the ball and very helpful with finding what we want and what we need, you wont go wrong at this location and of you do go wrong its not on them !!

Ke
Review β„–7

If I can give this store a zero, I would. I always shop here for shoes for the family,however today ( Black Friday) changed my mind permanently. Went for shoes for my daughter( bday present), walked in and the store stunk like weed. We couldnt handle the smell, and we were not the only customers complaining,so we left. We went back, and it smelled like pot again, but my daughter really wanted shoes, so she picked a pair, but they were big. A guy came over to assist getting her the right size, and disappeared for 25 minutes. I was getting angry, meanwhile people were still complaining of the weed smell. The manager heard me complain of the weed smell and that the worker was making us wait so long, but she did nothing. Finally, he shows up to inform me they dont have the size, and he smelled SOOO bad of weed.So, instead of helping me, he choose to take a break and get high. UNACCEPTABLE!!! Please fire him !!! When is weed more important, than a customer?. None the less, we went elsewhere and she got (2) pairs of expensive shoes- from the competition.Never again will I step foot in this store. We arent talking about one person, we are talking about an entire family that did shop there for our shoes.

Si
Review β„–8

Bring lots of money! You will want to buy everything and the staff is great.

Mi
Review β„–9

Great help. Very patient

Ra
Review β„–10

Got some new Tims and a pair of Adidas. I loved the experience.

Ro
Review β„–11

This place sucks πŸ€·πŸ½β€β™‚οΈ never have my size and the worst costumer service ever

St
Review β„–12

Cool sneakers and clothes. Lots of the same styles in different colors. But they never have my size. Just wish they had more fitteds

Jo
Review β„–13

Excellent experience. Found exactly what I wanted and the workers were extremely friendly.

Le
Review β„–14

Love it.

Ga
Review β„–15

This place is called lids. Their are for the city folks mostly. You want a hat you can bend go elsewhere

Je
Review β„–16

The Store opens at 10am I Called At 10:01am to confirm if they had a specific sneaker and size,was told yes We do have them By the sales rep Joselin.out of excitement I asked again for verification on the size needed,was told Yes!.in Response to her confirmations i had let her know that I was on my way, took me approximately 45 minutes to an hour to get their,when I arrived i made it clear that I was the one who called on behalf of the sneaker and size That was garunteed in stock.,sadly in a unprofessional way I was told they didnt have nomore they just sold the last 2 pairs to the customers who stood out side waiting for the store to open which didnt add up because I called at 10:01am during opening.,as I stood their thinking this must be some kind of prank, joseline who at that moment stated we dont hold retros(not even for an hr at least) gave very poor customer service and satisfaction on top of having me come out my way to be disappointed,I wasnt informed on when more will be In stock,wasnt offered any online shipping,not even an apology was givenFor such inconvenience,just careless attitude and vibes towards the situation so I went right next door to finish line hoping they had what I was looking for and they did but not in my size however,immediately I was offered additional service like next day shipping,A delivery at my doorand a heads up on a soon to be released sneaker similar to the one I was going for, was also told by the sales rep in finish line that they do fairly holds for customers up to 24hrs!,To avoid what I experienced at this champs, i ended up paying $30 more with the next day shipping service but it was worth it, the rep made me feel better unlike joseline at champs so at least now Im getting fresher sneakers instead of the last remains ppl tried on left and right

Ch
Review β„–17

Good prices

Ca
Review β„–18

The staff was absolutely awesome! especially the gentleman helping us tonigh!

je
Review β„–19

Customer service was amazing very helpful

KE
Review β„–20

A great selection of gear to wear

Le
Review β„–21

Got what were looking for. Sales person was not too attentive

Ma
Review β„–22

Not a fan. Overpriced

Ch
Review β„–23

Great selection!

Da
Review β„–24

Good kid deals

Sk
Review β„–25

So one guy tells me they have utrla boost and one lady tells me they dont my friend goes ten moments later with the same size shoe and gets them

Da
Review β„–26

Amazing service

Ka
Review β„–27

Nice people

Ch
Review β„–28

Expensive

Be
Review β„–29

Getting expensive

Ar
Review β„–30

I recommend it

Information
6 Photos
30 Comments
3.9 Rating
  • Address:105 Wyoming Valley Mall, Wilkes-Barre, PA 18702, United States
  • Site:https://stores.champssports.com/us/pa/wilkes-barre/105-wyoming-valley-mall
  • Phone:+1 570-822-5930
Categories
  • Clothing store
  • Shoe store
  • Fashion accessories store
  • Sportswear store
Working hours
  • Monday:11AM–7PM
  • Tuesday:11AM–7PM
  • Wednesday:11AM–7PM
  • Thursday:11AM–7PM
  • Friday:11AM–7PM
  • Saturday:12–6PM
  • Sunday:11AM–7PM
Service options
  • In-store pickup:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • NFC mobile payments:Yes
Similar organizations