Absolutely fabulous! When you buy a car, it should be a wonderful experience. With Porsche Westwood, it is. When my car was at the dealership, they had a big unveiling. It was a lot of fun. It brought back memories of when I was a kid and someone in the neighborhood bought a new car and everyone came to see it. Awesome experience.

Really nice customer service on the sales floor. Ron was outstanding in looking to understand us and finding the deal that works for both. Very happy with the purchase experience.

Sharif Treated me like family! knowledgeable and Friendly! Techs are top notch! know Porsche inside and out! Friendly! Refreshing! Linda the Administration person was very accommodating, Friendly! Win win all the way around! Thank You!Thank You goes out to the tech John Wilson who is outstanding at his craft and knows Porsche! Thank you also to Humberto who gave me great advice! Knowledgeable, and Friendly!

John the salesman, and Lynne the business manager both very helpful and professional. An easy, Overall great experience trading and buying a car (not a Porsche). Highly recommend this dealership.

I had such an excellent experience at the Westwood Porsche dealership as always. Amanda from service was able to help me out for the annual service that everything my car needs without any stress. Overall, she provided such an excellent customer service, and I would definitely recommend the service done here at this dealership. Kaitlin from service she is also another wonderful person who help me out when I pick up my car this morning. She went over everything so details with me what they completed on my vehicle. They are wonderful people at Westwood Porsche. Again, thank you so much for all your help Westwood Porsche.

Perfect place to purchase your Porsche. I have been to all of the Porsche dealers in MA, but Porsche Westwood is truly the best. Totally worth the 2 hours drive, despite the fact that other dealers were closer to me. I’m so happy with my purchase and I worked with Matthew Pinto. I highly recommend them to everyone!

Sharif was great, dealership was clean and bright, staff very friendly. No complaints on the service whatsoever. Car came back cleaned, repair was done correctly the 1st time.Really liked the video walk-around from the tech too, great feature that I think more dealers and shops in general should feature.

I reached out inquiring about a specific vehicle on the lot, ‘18 CPO Macan Turbo, and spoke to salesman Ron. I explained to him that I am an American stationed overseas (Military Germany) and was interested in purchasing and shipping to my location (American Military Base). Long story short, Ron never returned any of my calls, the dealership never returned any of my inquiries, and when I finally got a hold of someone Paul (Manager) they refused to sell to me. (Some agreement with Porsche not to export.) I explained that I am not “exporting” a vehicle, it will be registered on the Base for the duration of my tour and brought back to the US afterwards. I don’t believe that Westwood Porsche took any time to research anything prior to refusing to sell to me, I believe that they dismissed me and my inquiry.Not at all what I expected from Porsche, not how I expect to be treated while stationed overseas. DO NOT RECOMMEND.All that said, I did get my Porsche from a competitor….

Initially had issues with my appointment and car warranty but Sharif and Chase had all those fixed. I’m so happy with their service! My car looks brand new. Thank you guys! Amazing work.And hoping to come back someday to get another car from Matt Pinto.5 stars!

Excellent service including oil and brake change. Car runs better than when I dropped it off. Glad I choose them to perform the services. Amanda was great and made sure the whole process went smoothly and that everything was completed in a timely manner!

Working with Porsche in Westwood MA was great. Sharif, the Service Advisor, was very helpful in making me understand the issue with my car, next steps and timeline of when I can get my car back. He booked a Uber for me to come and go from work while the car was in the shop. Bottom line is that my experience with Sharif and Porsche Westwood was great! Definitely recommend them.

I had such a pleasant experience at Porsche Westwood. My salesperson, Ron Walsh, was very knowledgeable and patient and did not give me any pressure to buy. He was even willing to help accommodate me on my one unusual request. The car-delivery process was super efficient, and Ron gave me a thorough orientation about the features of my new Cayenne. Overall, he provided excellent customer service, so I would definitely recommend this dealership. Hopefully, I will receive the same great experience from the service department in the near future.

Sharif was excellent, the dealership was very clean and the staff was very friendly . The car came back cleaned, and repaired . Of particular note I enjoyed that Shariff took the time to go through the work that was done .

Sharif was extremely helpful in providing me with details of my repairs and getting me a loaner. He also referred me to an excellent place for breakfast. The service was done in a timely manner.

Westwood Porsche was fun to visit and work with. Mark was very easy going and answered all my questions. The showroom is amazing I cant wait to pick my vehicle up on Saturday. On of my better experiences with a Dealer and Salesman.

We met with Ron Walsh who patiently reviewed several vehicles with us and Lynn Sabetta was very pleasant and professional with arranging and explaining the financing. We were blown away by the surprise unveiling of our new car when we arrived to pick it up. It was a very cool and fun experience. Markus did a masterful job orienting us to the new vehicle. Overall a great job by all. Thanks again for all the help.

Brought vehicle in for service. Drop-off and into a loaner quickly and efficiently. Car was done earlier than expected and they dropped it off for me. Ill absolutely be servicing my vehicle here going forward. Thank you Kaitlin for taking care of everything.

I have had the best possible service from Kaitlin Mc Kenna at Prime Porsche of Westwood. She is friendly, efficient and organized. She seems to be able to handle multiple tasks at the same time without missing a beat. The result for me has always been getting what I need in an easy comfortable manner.

One of my best experiences burying a car. Ron was a total professional and the supporting cast at Prime Porsche was just as equal.John Prete

Truly disappointed with the service, the quality of service and and the customer service I am a business owner and Ive been in the service industry for two decades and Frankly Speaking this has been by far the worst auto service experience in my life I will not be bringing my car Andis service center ever I was promised a loaner car and I came to know that they dont have it and even if they did they will not give it to a first-time customer needless to mention that I was giving my $50,000 car for them to diagnose. Im still not content with the diagnostic that they did on my car. I believe techs are not competent enough to diagnose their own brand.

Excellent experience buying my new Porsche. Special thanks to Ron for his willingness to work with me in selecting car and explaining options. Hes very patient and understanding of my needs. Happy with my trade in deal as well. Great customer service.

Communicated very well while expertly helping me with service problem. Courteous and knowledgeable staff.

Excellent customer service and attention to detail.

Amazing service! Was able to complete my vehicle purchase within two hours of making my initial phone call. I would definitely recommend this dealership to family and friends.

Entire staff is very friendly and professional. Loaner car available upon arrival. Service completed ahead of schedule and included under warranty. Highly recommend this dealership.

A great experience recently working with Porsche Westwoods service department, especially Chad Tinti, its brand ambassador! The entire service team works to deliver service with patience, transparency and understanding whether it is warranty or out of warranty repair. They will go to bat for you with PCNA when necessary, especially for its regulars. Porsche Westwood will also, generally, match legitimate online parts and tire prices. Highly recommended.

Sharif did a great job with my service appointment. Car was well cleaned. The service was fasted and under budget from what was quoted.

Great customer service. They took time to properly diagnose the issues and kept me well informed along the way. My service rep, Kaitlyn, was very responsive and helpful. Highly recommended for dealer service

The service was handled professionally!! Always fantastic service and attention to detail. They are very clear and helpful about what needs to be done and why. Special thanks to Kaitlin, she is wonderful helping me this time. The service team does an awesome job keeping my vehicles running like new and special clean.

Super helpful and very accommodating. Kaitlin and Chase were informative and a huge help. glad I made the transition to Westwood from Warwick… will be doing business here again!

I have to start by saying that I was shocked at the level of service right from the first phone call. At that point, my car was still operable and I needed my PCM system fixed. The first appointment that was offered was 11 days after my call, and they had no loaner vehicle available. This was definitely not Porsche service. Normally, they should be able to see you in a few days, and if they don’t have a loaner, they rent one for you. This should have told me all I needed to know. Several days later, my car died and I had it towed there. I had trouble getting in touch with a service person, so I called the service manager, who never returned my call. I did connect with the service person, but did not receive end of the day updates, as specified. I am quite shocked at the way the service ethic has changed at this dealership over the years, and I have gone from highly recommending them to being hesitant to go back at all.

The name Prime exemplifies their service. Another wonderful experience from start to finish at Prime Porsche Westwood.

They make me feel like a family member theyre glad to see!

I made a reservation for the maintenance of my Porsche Panamera here, Porsche Westwood a few weeks ago. I also asked for a loaner car when I make a reservation. But there is nothing for me.I made a reservation again a month later, but when I came home, I thought, this is a waste of time. I wondered if maintenance could be done properly at a service center that did not keep its promises. Even if I will visit here for maintenance next month, they wont keep their promise. I will cancel the appointment.

Matthew was extremely helpful and professional throughout the whole process and his team was very helpful in making me feel I was the only customer. I purchased a 970 4s and I will more than likely buy another vehicle from them again in the future. I have a porsche dealership in my city but I chose Westwood. GREAT OPERATION!Thank you Westwood!

Service department is busy but made an exceptional effort to get our vehicle in, serviced and completed in a timely manner. Kate really appreciated the quick time frame we hoped our vehicle to be completed in and made it happen!!!!

This review is for the service department. Took my car in for a standard 60k service. I asked for three additional items including a MA car inspection, dent removal and more information on a belt drive replacement. Service did not follow up on any of the three items I asked for. All of a sudden, close to closing time, I received a notice that my car was ready. By the time I got there and noticed that they didn’t address any of the items I asked, it was too late and they were closing down. I didn’t bother making another hour round trip to go back and try again.

I would highly recommend Porsche of Westwood whether you are buying a car or servicing your existing one. I have referred many friends who are now Porsche owners.Amanda is fantastic in service- she has excellent customer engagement skills. She had me in an out in no time - and my car was finished ahead of schedule.

Best customer service. Made the entire experience easy and transparent

I bring my BMW M2 here. Ive found the dealership experience to be the best in the area. Professional with a high commitment to excellence. Exactly what youd expect from the Porsche badge.

Amanda was extremely professional, knowledgeable and attentive. She was a pleasure to deal with. A very positive person and excellent representative for PRIME.

Great service, friendly and genuinely helpful staff. And nice to deal with the same people every time - my technician and sales guy are still there 7 years after my first purchase there. Nobody needs a Porsche, but for those that indulge, this is the place.Overall, two thumbs up.

I had such great time with Ron and Lynne Sabetta. I would love to superdouble recommend to my friends. Thanks you.

John helped us to pick the perfect car, the process was smooth and pretty quick. They always give you space to think and make decisions. We had great experience and definitely suggest Porsche westwood if you’re thinking of buying a new car.

I absolutely love Porsche Westwood ! Customer Service is the best ! I went with my baby and everyone was so friendly and welcoming, PER USUAL. The Porsche store I buy something every time I go, I honestly cannot help it ... the guy even knew my name ....Special thanks to Kaitlin, my car was washed and vacuumed after my service today !Such a pleasurable experience! So happy to drive a PORSCHE 🏁♥️💛 !

These folks set the standard. I’ve been a faithful Porsche Westwood customer for years. They get my vehicles in and out without hassle. Always fantastic service and attention to detail. They are very clear and helpful about what needs to be done and why, and what should be done now versus what I can defer. The customer service people are outstanding in scheduling, getting a loaner, and honoring the coupons and service deals that might be available. The service team does an awesome job keeping my vehicles running brilliantly. Having owned many porches in the last 25 years, I can’t imagine why anyone would go anywhere else. Even long after your factory warranty has expired.

OUTSTANDING CUSTOMER SERVICE!!!! I went in to buy a Honda Crosstour they happened to have and they treated me just as well as if I had bought a Porsche! From arriving to check out the car, to pick up and bringing the car home, Matthew was amazing and made me feel so comfortable and welcome! These guys really set the bar for my future car dealership experiences! They were so patient and thorough with explaining the entire process to me and kept me updated every step of the way! If I’m ever able to afford a Porsche in the future, I’m coming right here! You won’t regret doing business with these people.

Amanda was my SA and she did a good job in keeping me updated. She was able to resolve an outstanding issue I had and had the car ready for pick up as scheduled.

Excellent service! Linda was very efficient in arranging the service appointment, and Amanda took care of all matters perfectly as the service advisor. All service work was carried out perfectly by the technicians, and with attention to detail. I highly recommend Porsche Westwood for service!

Great customer service. My service rep, Amanda was very professional and kept me posted throughout the process. The car was serviced well and finished on time.

Porsche Westwood was outstanding. Amanda was a delight to work with and I send huge kudos for her knowledge, professionalism and positive spirit.

The team was friendly and efficient! Wouldn’t think of going anywhere else to service my car! Kaitlin has taken care of me multiple times and done an incredible job at it!

It was a great experience dealing with Mark Webber & Chase in finance, highly recommended.

I recently brought my 911 for its first service visit, and the experience was outstanding. Kaitlin was awesome and got my car in quickly and all the required repairs were completed as expected.As an avid Porsche enthusiast, I am very detailed oriented with my car, and it was great to see Kaitlin treated my car with the same level detailed care. I was kept informed on all of the work being performed, and I was given a very detailed description of what was done when I picked up my car.In addition, all COVID protocols were followed and the car was delivered spotless. I am a seven-time Porsche owner, and this visit exceeded all my expectations with such a great service experience.Thank you for taking care of my car !

Excellent service. We had great experience at Porsche Westwood. Chad has been working with us since 2017 and he’s always the best! Amanda was the one we met during our last two visits and she was great too!

An all around great customer experience. I worked with John and was pleased with each step of the process of buying my first (and not my last) Porsche.

Buying a car here was as easy and painless as possible. Got more from my trade than anticipated and Alex was awesome and professional!

This was probably the worst experience I have had with a dealership.I called the receptionist to make a service appointment and it was downhill from there. I bought a Lexus at a different Porsche dealership and also got the tire/wheel protection package. When I was making the appointment, I was asked why I wouldn’t bring it to Lexus. I had to explain to her that I bought it at Porsche, the contract was with Porsche and that concept was totally lost on her. I was also told to drive on my spare tire for 8 days (real safe!) because they wanted to do everything at once (new tire, buff out/repaint the rim). I gave them the make/model of the tire to order and waited a week for the appointment.I brought the car in at 11am on a Thursday. I received a call a short while later that they ordered the wrong tire and would try to rush order the correct tire for Friday afternoon. I was also told that their rim guy was too busy to get to my car and that I would have to make another appointment.I felt like I was living the Seinfeld rental car episode where the rental car company knew how to take the reservation, they just don’t know how to hold the reservation. In my case, they made the appointment they just didn’t know how to do any of the work. I kept asking what the point of making an appointment was if he was too busy and could not get a straight answer from anybody at the dealership. It went something like this: dealership: you need to make an appointment in order to have the work done; me: okay, I do have an appointment: dealership: yes, but he’s too busy.” 🤔🤷‍♂️To sum it up, they had the car from 11am on Thursday to 6pm on Friday and here is what they did:1. They ordered the wrong tire;2. The “right” tire that they rush ordered was also the wrong tire which they still haven’t replaced;3. The rim guy still hasn’t buffed and painted the rim;4. They didn’t put the tire stem cap back on the tire when they were done with it;5. They refuse to work on the car until I pay the $50 deductible for them putting on the wrong tire and not fixing the rim. I said I would gladly pay it once the work was done 100% correctly;6. They ordered me a Lyft to bring me back to the dealership that never showed up so I had to find an alternative ride.Nobody from the dealership ever reached out to remedy the situation. This is how they treat their customers so be aware!*this is not a reflection of the brand because I had a totally different experience at the Porsche dealership where I bought the car.Edit: In response to their reply.I did not order the tire through a 3rd party. I was transferred to your service department where a guy took down the information as I read it from the tire and he said it would be in the next day. The receptionist wanted me to wait 8 days so it could all be done at once.It was never explained to me about the deductible. I only found that out on Friday at 6pm when I was trying to pick up my car. The dealership where I bought the car charges a $0 deductible. When I called them the next business day to get more information, they informed me that they absorb that deductible as a courtesy to their customers.Again, the Seinfeld reference. Why make the appointment if you cant do the work? You wasted a day and a half of my time and the work isnt complete.It is so typical for companies to place the blame back onto the customer rather than take ownership and fix the problem. Everyone over there has such an elitist attitude like my lowly Lexus wasnt welcome at your prestigious Porsche dealership.

Fire service! Probably the best experience I’ve had at a dealership yet

I had a pleasant purchasing experience recently with Mark Webber, who was very helpful, friendly, knowledgeable, and responsive. The communication went smooth and without pressure. I also received help from Juan, Chase, and Markus. Im glad that I chose Porsche Westwood and I would definitely recommend it.

Service at Porsche Westwood is excellent start to finish, Amanda my service provider was friendly, professional and knowledgeable about my car and its service needs and she explained the necessary repairs well. The technicians followed from there, the car is driving like a dream. A great all around experience

Terrible experience. Very bad management of expectations. A simple tire swap took almost 3 hours when they initially said 1hr when I booked the appointment. The were supposed to store my summer tires and they couldnt find them for 2 days. Total chaos. Service manager - Kaitlyn - was incredibly rude. Very disappointing service.

Always happy with the outstanding service and support from Kaitlin…

Service is always great at Porsche of Westwood. Thank you Kaitlin for your help last week with my Cayenne service. Appreciate your great communication throughout the process, loaner car and full evaluation of the service needs. I’ve been a customer for over 7 years with all our Porsche’s and have always been taken care of. Thank you!!

I last brought my Macan S to Porsche Westwood for one more visit before the extended warranty expired, they took care of everything for me, replaced leather where seat had slightly ripped, fixed the creaking sound of the sunroof, cleaned and detailed my rims and even detailed the space where the door closes. Excellent service that meets Porsche expectations every time I visit!

Awesome serviceSuper flexible and customer focusedGreat loaner car

Another good experience at Porsche. Car was ready on time and got my winter wheels swapped on ready for cold weather. Super good service experience with Kaitlin and the guy who loaded up the wheels and washed the car was the nicest/happiest soul you’ll meet

I find it pleasant going in for service nice atmosphere and Amanda is great she helped me get my loaner and went through all with me before and after my car was serviced very good to me and contributed with my great experience.

Excellent service, responsive and thorough! Very satisfied with all aspects, from the road test with John, advisor recommendations, and Kaitlin’s responsiveness to my questions and concerns.

Amanda was great! Was clear and honest. Wish I could give 10 stars

Amazing experience with Ron and the whole team. Made the entire experience a breeze with excellent communication and service and would highly recommend!

Fantastic service appointment. Able to take my car the day I wanted. Told me it would take 3 hours. Have me a brand new Cayenne. My car was ready in 3 hours. Washed and all aervice done well. Nice job.

Just purchased a Macan S from Mark Weber, great experience and very happy with the car and the entire organization. They made me feel special! Just returned to Westwood for a quick inspection - great service.

Nice facilities but staff are so irresponsible and non responsive.Some staff at times are rude during communications (very pushy with their add on services).One staff member left our drivers license in the copy machine after filing paperwork.Also the front desk and staff never seem to answer calls? It would be nice to get an update on timelines for when our vehicle is ready but they never answer calls and leave the most vague messages/voicemails IF they choose to.Honestly would have gone to another dealership if this wasn’t the only one close by with our desired car in stock.

Recalls for my Porsche were taken care of promptly. Kaitlin the service advisor was professional, prompt and communicated effectively.

Just picked up my first Porsche (911), and couldn’t be happier with the entire staff at Porsche of Westwood.Jake Pereira was the person I set my initial visit with. He met me on time and made sure to answer my questions and get a test drive in.When I said I was interested in the vehicle, I was set up with a sales person to help guide me through the process. That person was Matthew Pinto. Buying a car can be a pain, but Matt took his time and made sure all of my questions were answered and we closed the deal that day.I wanted some things done to the car before taking it so I was going to pick it up the following week. Matt kept me informed as to the status every step of the way.Just drove home and couldn’t be more pleased. I would not hesitate a bit to do business with Porsche of Westwood again.

Easy, fast, reliable, professional, courteous. What more could one ask for?

Amanda was very helpful with my service appointment. She was very busy, but took the time to communicate with me. Very good service.

Very smooth process here, and came from out of state. Ron & kye were extremely helpful throughout the entire process between keeping in touch on finance numbers and information on the car, I could tell they were all around good guys! Would and probably will be back there in the future!I left feeling like I was apart of the family!

I recently bought a GT3 from Porsche Westwood and the experience was nothing short of fantastic. From the purchase to the pickup, I was amazed at how easy the process was. The sales reps were all great and I picked up a beautiful car in such joy. I highly recommend.

Very satisfied. She was friendly, well spoken and very professional as a service advisor. She explained everything concisely without any confusion.

Great Place to work with and get your car in Best shape. Working with Amanda was such a pleasure and professionalism. Highly recommend it!!!

I bought a car through Porsche of Westwood. My salesperson was Mark Webber. He was the most honest person Ive dealt with in purchasing a car, and Im on my 7th car in 30 years. He wasnt pushy at all and made me feel comfortable throughout the whole process. The dealership gave me a fair price on my trade in as well. It was worth the trip from New Bedford to purchase the vehicle. Thanks again Mark. It was a pleasure working with you. Frank R.

Easy to deal with and very friendly environment.

I brought my 911 in for a full service, tires etc. Kaitlin was great, kept me informed throughout the process. All COVID protocols were followed and the vehicle sanitized when delivered to me. I live in RI and switched to this dealer because I had heard good things. Turns out they are all true! Well done Porsche of Westwood.

Not pleased at all with the service provided . I bought an out of state 2014 Boxter was told bumper to bumper warranty, it came with one sun vizor clip missing. The woman on the phone scolded me when I asked if it was covered w certified warranty. She didn’t know and I would have to speak to someone else she said . I waited until I got to the dealership. The person helping me couldn’t give me a straight answer either . And told me I need the CPO report . Than instead of being told you can wait while clip is installed . I was now told it will be a 3 hour wait or take a Lyft home . The Lyft car had no airconditioning, drove with window open on my 45 minute ride home . My daughter gets better treatment at Kia . Kudos to the parts guy though he was helpful and friendly . And I guess I will just pay for the vizor not worth the argument anymore. Hopefully better experiences ahead at another dealership.

As always courteous and expert service from Porshe WestwoodKaitlin is reliable, prompt and never pressures me into aditional services but gives honest advices

Amanda is the best service advisor there ! Thank you so much for fast service and she very professional !

Went to test drive 2 seat convertible. We were not allowed to take it out together. How do we know if we like it as a couple. We are spending 100,000.00+. We left a Jaguar in the lot with them. We went to Ferrari no problem Jaguar no problem Mercedes no problem. Porsche no way ok never shop there again and now other people know👎

John Suh assisted me in a very professional and friendly way. He was very patient from the minute he replied to my first email to the minute he walked me through all the setup of the car I bought. The whole process went smooth, without any surprises, and I can say this was as pleasant as buying your first Porsche should be. During the 4 hours I was there to conclude the trade-in and the purchase, I always knew in which step of the process we were. The dealership is also a beautiful and comfortable place. Definitely recommend reaching out for him if you care about your purchase experience.

A great service center. I will be bringing my 993 back.

I had excellent service done in Westwood in December 3, 2020. Great staff very courteous. I was impressed by the price I paid for the work done; definitely will go back to this dealership for service. Thank you to the mechanic and the staff who cleaned the interior & exterior of my car. A superb team at Porsche Of Westwood. Special thanks to Amanda the service advisor.Many thanks.

Great friendly and professional service

I was met by Kaitlin,and took care of everything. She ordered me a lug nut adapter for the anti theft lug nut, and waiting for that to come in. She said it will be mailed to me. So everything worked out great.

Ron and Paul made the transaction easy and painless. Delivery was fun too. Great dealership.

There is no car dealership that offers better service than Porsche of Westwood. They will always go the extra mile to help you and they are so incredibly courteous. I have a dealership that is closer to me, but would rather drive a little farther to them. So worth it!!

The staff was knowledgeable and helpful. They attended to everything from early research through purchase. I would absolutely recommend this dealership.

We came here to look at a specific car and Matthew showed up with huge stress explaining to us that he doesnt have the time or the energy to show us the car because he has a lot of things to do !!!! He was just rude and made us feel so bad! We drove all the way from Cambridge to Westwood to meet this angry person, to be honest, my friend was scared from him. Matthew doesnt deserve to represent Porches/ Westwood, for more info call me at 781_34__7700

Absolutely fantastic and smooth transaction from start to delivery. There is no doubt this has been my best buying experience of any dealership anywhere. Highly recommended to work with John Suh and the rest of the Westwood Team.

Matthew was fantastic through the whole sales process, he handled everything and made the process easy. Porsche Westwood is a class act I highly reccormend them.