I have bought from multiple dealerships over the years and never had an issue until buying from Ken Garff. I bought the truck approx. 7 weeks ago now. The dealership agreed to fix issues related to the check engine light being on, as well as the broken antenna. They would not replace the tires, so I purchased tires with them when I bought the truck. Week after week I heard nothing regarding the tires or parts for my truck. I patiently reached out a few times, asking for a time frame when those would come in, and no one would get back to me. Management never answered my phone calls. I always got sent to voicemail, and when someone in sales would answer I was put on hold or they would say hello, anyone there? and then hang up on me. Finally I had to call a gentleman in parts to get answers, and he was able to see one part was ordered but couldnt see anything ordered for my antenna or tires. He delivered the message to sales for me. I was within days of driving on expired temp tags and still hadnt received an answer regarding my truck. I politely reached out and expressed that I still hadnt heard anything regarding my truck and asked for a new temp tag. The sales associate told me to continue driving with the expired temp tag! I am Law Enforcement and told them that I was not going to do that and demanded a new temp tag. The part and tires came in and I was never contacted. Yet again, I had to contact the dealership to find out that they were there. When I received my truck back after getting the new tires put on and the check engine issue fixed, all 4 of my wheels were damaged, they were in new condition when I bought the truck. The dealership had no remorse for their staffs mistake and was not empathetic towards damaging my truck. Then proceeded to offer to touch up the wheels with paint! My check engine light is still on, the antenna was never fixed and now wheels that are $500 a piece are damaged. My Father and I have contacted the dealership multiple times, trying to get a day scheduled that I can bring the truck in to get fixed, and they continued to blow us off. The only positive I can give credit to was dealing with Jake in financing, he was super friendly, personable and excellent at communicating. I have done all the work communicating with the dealership regarding everything else. Ken Garff was already paid and received the money for my truck and the tires weeks ago. I am only asking that they honor our original agreement, to fix the issues regarding the truck when I bought it so it can pass emissions and to replace the wheels that their staff damaged. They have no respect for a paying customers time or money, extremely poor communication. I would never recommend this dealership and will never bring my business back here again.

My wife and I were car shopping next door at Ken Garff Ram/Jeep/Chrysler and decided to quickly run our Ford Escape to just have the skid plate put back on. Tech Ryan Jackman took us in on a Saturday and inspected our Escape and found a small oil leak. Though we did not have time to put the skid plate back on, Ryans diagnosis was much appreciated and he even insisted on not charging us despite the teams time! Communication with Ryan was thorough, friendly, honest, and prompt.If Im ever back out this way and need our Escape serviced, I would definitely trust this service team based on my experience!

We’ve been looking for a specific older model car, and every one we’ve seen has been beat up and overpriced. We didn’t expect much when we saw that Ken Garff Ford had one in stock. But the car was exactly what we wanted, our salesman Dave was fantastic. The entire team was great. How often can you say that about buying a used car? So if you’re in salt lake and need a Ford, go to Ken Garff and ask for Dave.

Dave and Becca (sales team) were both just incredible. They worked with me as a first time buyer, and made sure I drove away with a car I would be happy with for my son and I. They were truly amazing, considerate, and kind. 🖤 They gave my son Legos to take home, and made sure we were not only in a great car, but that we had a great experience in the building as well. Steven from finance is a magician! I cant say enough great things about these three employees. Steven worked tirelessly on financing, and Becca and Dave are just THE SWEETEST people. THANK YOU GUYS!

If youre looking at buying a vehicle from here, you have to work with Dave Mack! He went above and beyond for me and he will do the same for you. Hands down, best experience I could have had. Thanks Dave!

This is the second time Ive purchased a vehicle from Ken Garff WV Ford and not only do I love what I purchased but the customer service they provided was also amazing.My sales lady Lilly was wonderful and she gave me options to choose from.She was very knowledgeable, understanding and extremely helpful from the beginning till the end. Even the finance mangers I dealt with both times were informative and helpful.Thank you Lilly and Ken Garff for everything.

I needed a pigtail connector for the vehicle Im working on. I wasnt able to describe the location with enough accuracy to let Hermes in the parts department find it over the phone so he had me email a picture of the location and which pigtail then went above whats necessary and found a technician at the dealership to help find the part in the system. He then messaged me price and availability once I gave him the okay he set the pigtail in will call so I wouldnt be sold before I could get there. Over all excellent customer service and very genuine when I came to going the extra mile. Absolutely love the parts department here!

We had an awesome experience working with Mitch. He help us find exactly what we wanted and was knowledgeable and friendly.

I loved how helpful everyone was. Amazing place to go if u want a nice adorable car.. we will be back next year for a truck for my husband. Thank u all so much for everything. Life savers.❣️❣️

I should have been better about knowing how much the 30,000 mile check would cost me, but I didnt and no one went over the costs until I had to pay the $800. I feel I should have been made aware that what they were going to do would cost me that much money. I appreciate that they did a great job except they did not vacuum my car. So my review is low for lack of communication, not the work.

Great experience. the sales staff was very knowledgeable and the financial department went out of their way to find the best loan for us which was far better than the original offer. I felt no undue pressure and they listened to all that I was looking for without trying to push us into something we were not interested in. I would highly recommend them.

The salesman (Andrew) was awesome! He wasnt pushy at all. I couldnt decide which vehicle I wanted; he told me not to rush it and it was probably a good idea to sleep on it. Best experience at a dealership by far!

I bought a new F150 at West Valley Ford that I had ordered and it was exactly what I wanted, they treated me kindly and were very knowledgeable about the many features that my truck has. Truly an awesome experience, I love to get a new truck and have ordered my next one already. Thanks to Chris Carmondy and his staff as they do and awesome job.

My salesman was great. Finance process was outstanding. Only issue was the follow up after buying the vehicle. The truck had a check engine light on that the dealership promised to address the next week (purchased on a Friday night). When I called to get it taken care of they told me they couldn’t get it in for another 3 weeks. This is not what I was told when I drove off the lot. Had to go through another dealership to get it taken care of since it was a warranty issue.

Cutest place ever. Took my regulator clock in to get fixed. Bought a new floor clock and a nutcracker! Love all the items in this store and love that fix clocks! ❤

Andrew, Brett and staff are EXCEPTIONAL!!!!From start to finish they would professional, courteous, kind, and always on the ball! They even delivered the Explorer to our home and went over the features.Andrew really showed us what real customer service is all about! Thank you Andrew.They also provided us an amazing price that NO ONE could beat. I shopped at all the other Ford dealers and they were the lowest price with best service. How can they do best pricing, because they deliver an extreme amount of Fords so they can pass along the volume discounts to the consumer, its that simple.Do yourself a favor and call Andrew and Brett the man and they will take care of everything!

No nonsense absolutely took care of everything as always I love these guys!

What’s to except this dealership is awesome and especially Austin I called three other dealerships before calling Ken Garff and told them all I was buying today none were interested in taking time over the phone Austin asked what I was looking for and gave me options before I even showed up and then stayed late to send me home in my new truck thanks again and we will be back in the future.

We were SO impressed with Andrew and the amazing team at Ken Garff West Valley. Andrew was the first point of contact and with him being very personable and knowledgeable he made, what we expected to be a some what horrible experience, pretty wonderful. If you are in the market for a car, ask for Andrew. If you have the opportunity to work with Scott, high five! He was extremely helpful. So grateful! Last but definitely not least, Jake in finance was the cherry on top of our already amazing experience at Ken Garff.

I have the misfortune of living next to this place and they love to use their loud speaker to tell people to not cut through their lot at all hours of the night. That and the lights that never get shut off makes it so i cant have my windows open at night ever.

By far the best experience I’ve had buying a new vehicle

I worked with Andrew there and he was fantastic! He was so great at finding what suited my needs and helped me find the exact car I wanted! I love Ken Garff and will continue to use them for my car needs!

Bret Allen, the sales manager, was knowledgeable and professional.On an even brighter note, David Mack, displayed exemplary customer service and I wish to make sure he is recognized. David was VERY knowledgeable and helpful, and in a very real way, saved this purchase for you. He went over the technology of the vehicle, hands on, and really made my experience worthwhile. When most everybody else left me with a feeling that they really didnt care about my purchase, David made the difference. He should be highly commended! You need more people like him.Now, please let me discuss some truly uncomfortable customer pain points. First, there was no new stock on hand, PAIN POINT. I know that Covid-19 played part in this, however, this was a huge obstacle and nearly made me go to another brand entirely.Next, your staff, with the exceptions noted above, had terrible customer service. I realize the difficulty with lack of stock on hand, having to pre-order, and wait for vehicles to be built, transported and arrive. But your team acted anything but like a team.Next, there was no follow through between departments. Parts department said this, service department said that. You have to pay here for this and there for that. I must have made 5 transactions. It looks and feels like the parts, service and sales departments are separate companies, even though you are all under one roof, PAIN POINT. Even if so, there needs to be better continuity and follow through when you’re spending tens of thousands of dollars.I bought my truck on Wednesday August 11, 2021. My salesperson wasnt even there, I made an appointment with Kourtney, it is her day off, PAIN POINT. What? Why did you make an appointment with me and then not be there? Sure, everybody deserves to have their time off, but at least explain that you wont be there, tell me somebody else will and make sure it gets communicated. I walked in, told the receptionist I was there, and it was a mad scramble to find someone to help me. Luckily David finally assisted me.I purchased accessories after the fact, because they wouldnt pre-order my accessories until I paid for the truck. So, I didnt get to take my vehicle home on day one, PAIN POINT. David and I personally walked over to the parts department, and we ordered 5 additional accessories. Jermes in parts said that he would order the parts.I was told that Brandon in service on Thursday would install my spray-in liner, and then it was supposed to receive the Perma Plate add-ons afterwards. Thursday late afternoon, I called to check the status. Brandon said only the spray-in was done. The truck sat there idle the whole afternoon. He said the rest was a sales thing, not a service thing. But I texted David to let him know, PAIN POINT.I also called Jermes about the parts status, he said the integrated back seat under storage didnt even have an OEM part number, even though its on the Ford build-it website, PAIN POINT. Still waiting for Ford to decide when it wants to sell me this once available, if ever.So, I called Bret and explained the trouble that Id been having and asked for his help. He agreed to make sure that the Perma Plate add-ons and any accessories that arrive would be installed and ready for me to pick up on Saturday by 5 pm. Saturday at 5 pm, service was still installing accessories, the truck wasnt ready, PAIN POINT. While waiting for service to finish, David walked in at 6:30 pm to explain that they will need more time, PAIN POINT. He wouldnt be able to go over the vehicle with me and asked me to come in Monday at 11 am once it was ready. Finally, FIVE days later I was able to drive home with my new truck.Customer service needs to be better. Ken Garff Ford, if someone pays over $90,000 for a vehicle and gets treated this way, they probably won’t be back.

My experience buying a truck from Ken Garff Ford was the best car buying experience of my life. They helped me get the truck I wanted for a fair price and made the whole buying experience a good memory and I will buy all my future vehicles there!

The easiest car buying experiences Ive ever had

After taking my car in for a recall on the transmission control module I found that my rearview mirror was broken I was told call service manager and giving his card.After trying serval times to get ahold of the service manager Chad Nalderhe did eventually get back to me and we where able to come to an agreement were he would make it right by covering the cost of the mirror.Im still waiting on the recall but that understandably is due to the state of thinks post COVID19Not the best experience but in the end they made it right and that is what counts.TLDR: broke my rearview mirror, after a month and a half we made a deal to cover damages

Brandon did an excellent job keeping me informed about my car. Nicole was also very professional in explaining to me how long it might take to get answers about what was going on with my car. The service here was awesome. Everyone is so friendly and helpful.

Hak was an amazing salesman! Extremely informative without being “high pressure”. We felt we were able to make the decision on our own! Great experience! Then Brett helped us in making sure we had the right equipment to tow our boat when we walked out the door! Thank you Hak and Brett for getting us back on the lake in our AMAZING new truck! Thank you! Thank you! Thank you!

We had the best experience today. My husband and I went in with a listed vehicle on line that we were interested in. Unfortunately they did not have this one available. Preston was amazing and he never made us feel pushed into anything. He looked for another one we could at least test drive. But he actually ended up finding what we were looking for. I can’t say enough about Preston, he was professional and very relaxed and patient with us. He handled all our questions. He made sure we knew exactly what we were getting and how much with out any hidden agenda. I have never felt more relaxed at a larger dealership. And I will definitely be back when we are ready for another big purchase. Jake in finance took care of us as well with helping us choose the right financing options and warranties. Casual conversation and explaining everything I needed to know.Preston and Jake you were awesome!

I have had no experience with Garff service, so can’t comment on that. I recently purchased a used 2014 Mustang GT from Garff and my experience with Mitchell Herrin in Sales was excellent. Mitch was courteous, thorough, and followed up with all details and information requests in a timely manner. I’ve also had a good experience dealing with their Parts Department.

Had a really bad experience. I was sold a broken vehicle. How could your company do that to me. I was tricked into the whole purchase situation. I am a single mom with 7 children. Now my kids walk to and from school because we dont have a vehicle. Jake the financial guy was rude. Chris the manager forced the sale on me. JR the sale agent didnt disclose to me that the vehicle is broken.... overheated. I dont trust your company and hope that you guys keep the vehicle and I go and look somewhere else. Your company is playing with my life and kids life.

I had a service done yesterday afternoon and the staff in the service center was very friendly and accommodating. Odin was with me at work prior to my visit and I think about every employee that we passed whilst walking through the building stopped to say hello to my four legged best bud.Five stars for West Valley team.

If you’re looking for a cheap fix than keep looking.. but if you want QUALITY service with lots of hustle than you found the place. I’ve never once had a bad experience at Ford and I haven’t ever taken my truck anywhere else. Thanks guys for always going above and beyond!

Nice people who treated me fair.

These guys send a personalized video of the inspection and work being done on your vehicle. In the video they give their recommendations and input on everything, and at the end they thank you for choosing Ken Garff. That’s epic. Thanks JD and the service crew behind the quality work, I appreciate you! Tip: book an appointment and show up on time. 👊🏼 💥

Hard to get through to someone in the parts department. Like, all the e time. Last time, I had to go in person.

I am on their advantage care program (a bundled discount for oil changes, car rotations and car wash). JD, the service rep, was super on top of it, easy to communicate with. I also received a video recording from the serviceman who checked my car and gave me some things to keep my eye on, what looks good and suggestions for replacement. Over all good experience!

Everyone I spoke with was very pleasant, helpful and knowledgeable. I worked with Kourtney Hayes on the purchase of a new vehicle. She was exceptional on giving me information and answered all my questions. She promised to call me with updates on the status of my vehicle and she kept her promise, she called me every two weeks with the updates.

I was very impressed by the customer service I received. Both the car salesman and finance manager were very professional and efficient. I highly recommend anyone thinking about trading or buying a vehicle to visit the Ken Garff, West Valley Ford dealership.

This was a good experience!! Misa did a great job and took care of all my wants.. and I am a very happy customer!

Never get your vehicle serviced here. THERE WARRANTIES MEAN NOTHING...

Very courteous helpful staff. In and out in less time than expected. The service writer very helpful in answering questions about the car. Very positive experience.

Ken Garff has been a refreshing joy to work with over any other dealer I have experienced.It all started with their service department and help with state emissions test. They took care of me even though I bought my vehicle elsewhere.When I was in the market for a new truck, again from top to bottom they made it easy and were so nice and easy to work with.This dealership is all around classy from sales and especially service.I highly recommend Mitch in the sales department, he is incredibly nice, not pushy at all, and if he doesnt know an answer, he goes and finds out insteaf of BSing he way through.

Came in and talked to a service advisor about getting my warped dashboard replaced. Gave them all the information they needed to begin the warranty work and have never heard back. This was over two months ago. I have called fived times, left three messages for the service advisors, one message for the service manager, and have twice asked to have a manager call me. No responses. Two months. Who knows if they even ordered the part. My truck is almost out of warranty and at this rate I will not get the work done in time. We are very loyal Ken Garff Honda customers (that is why we chose to purchase our new Ford from a Ken Garff dealership), so it is so disappointing to see such poor service from a company that we otherwise trusted.

Working with the staff was super easy! I live out of state and they made the process easy going and stress free! Was able to do basically everything over the phone.

Took my vehicle in at the time of appointment for recalls. Absolutely nothing was done that day due to technician emergencies which was understandable. They stated they would get back to me with a new appointment and more than 2 weeks later still nothing but crickets.

I purchased my first vehicle here a number of years ago and continue to purchase here for my family and small business. The ladies and gentlemen at Ken Garff West Valley Ford have earned our business and continue to treat us like valued customers. We appreciate you! Stacy and Rydal in the office rock!

Had an appointment for an oil change at 11:45am, dropped my vehicle off at 11:30am and grabbed something to eat. Returned at 12:15pm and my vehicle had not yet been taken in. My truck wasn’t completed until 1:30pm. On a positive note, the individuals I was dealing with were pleasant.

Fantastic service! The entire experience from setting up the appointment, drop-off, diagnosing the issue and repairs was smooth and professional. Our service manager Rod communicated updates throughout the process and went above and beyond to make sure the repairs were completed in time for us to head out of town.My experience with Ford dealerships has been hit or miss but I can say this one is one of the best weve encountered.

This is the best experience Ive had by far I was from out of state no appointment I put a lot of miles on my vehicle and was concerned of its condition from the moment I walked in the door every person was friendly and super helpful the whole process was supposed to take 4 to 5 hours during which they made me feel very comfortable and my dog and constantly Gave video updates of my vehicles progress Ive never had this experience with the video before and I must say it was very comforting just see the work being done to my vehicle and on top of everything they managed to get me out of there an hour and a half ahead of schedule Brittany lark was the main one helping but like everyone she too was above par customer service thousand percent happy with the way this place does business and treats its customers

I sold them my Mustang because I just needed to save more money. I still had about 14000 to pay off. Kelly Blue Book listed my cars worth at 16-18k I only wanted 14k so I could just be rid of it. They gave me one offer at 12k and wouldnt budge. Ultimately I sold it to them and they flipped it around and a week later listed it at 24000 dollars. Most the people I talked to here were nice but the guy who checked my car out was incompetent and would only glance at my car rather than really look into it. My fault for selling it but its sad to know I got ripped off.

Incredible service! The process was fast, easy, and painless. I would highly recommend Ken Garff Ford in West Valley! Having recently shopped for cars at other dealers I can’t speak highly enough of our experience here!

Excellent service. Loved our sales person Jeff Nell, I felt he was really on our side and understood our needs and did his best to meet them. The finance manager Jolyn Robbins was a big help in choosing added options and coverage.

Best car buying experience thus far! Lucy, Bret and Steve were extremely helpful and made me feel like family. I did everything over the phone and just went to sign and pick up after work. I’ll definitely be back if I EVER want to trade in my new 2021 Explorer ST (not likely because I love it). Thank you so much for everything guys!

Service is good and I love that they send a quick video of the inspection. However over an hour and a half for a scheduled oil change? If I am in a rush, I can change the oil myself in 10 min. 20 should be plenty of time in a full service shop. Especially when you have an appointment.

Everyone I met was friendly, professional, and courteous. I just went to look at a car, ended up leaving with it. Would definitely go back if I ever need something else.

COMPLETELY DISHONEST, LILY MADE PROMISES ON THE TEST DRIVE AND THEN COMPLETELY LIED ABOUT SAYING THEM.I have better things to do with my day than write a bad review however I am a man of principle. What is really crazy is the fact that I am an employee of the KG Group and I was lied to and yanked around. Typical car sales people. Lie Lie Lie just to get the sale. HORRIBLE SERVICE.

Incredible runaround with this dealership wasting a ton of my time. Didnt respect my contact preferences (calling me and texting me dozens of times just to eventually tell me to go online to place the order), forcing unwanted extras onto my order at the upcharge of several thousand dollars, and the final thorn in my side was a $3,500 upcharge because I dont need financing from them specifically. Theyre charging me MORE money as a penalty for not wanting to pay interest on their loan.Absolutely shameful.

David Mack is an awesome sales rep and went above and beyond to make my purchase quick and easy.

Winston, Tucker, and Jake were all incredible. They helped me get into an f150 and made it super simple just how I like. Look forward to doing more with them in the future.

We were promised a $2k rebate if we financed through Ford. Time came to fill out paperwork and they didnt give a rebate on price claiming the price we paid had the rebate in it already. They actually told us that all of their marketed prices assume people will finance with Ford so the rebate is already calculated in final price. They also added $3800 warranty when specifically told not to. We had to go in the next day to get it removed. Not trust worthy.

JD was amazing. I went for an oil change. He was friendly, courteous, efficient and fast. Best customer service I have ever had! Keep up the good work JD! We love Ken Garf!

Zach was so nice helped me thru everything as well, help the process out. Very laid back which I love appreciated very much did all work no managers in involved and explained the process. As well he took good care of me putting my car in shop for over look making sure things are fixed in it before I drive it, home I have to wait for a part. Financial part Jake was nice guy explained things to me my wife so we knew options on extended warranty. Payments with that. Thank you way better experience then Larry Miller They have high pressure sales, I don’t like how they treated me it was so great. Thank you all everyone that is involved. Aaron and Krystal my wife. !!

Brandon, the technician contacted me during my service and kept me updated all along the way. Everyone was very friendly, polite and professional. I am very satisfied with the work done on my 1997 F150. I am really looking forward to my new 2021 F150 that is currently in order with Garff Ford.

Steve, Chris, and Jake made an awesome team to get my low credit friend into a great used car with affordable monthly payments. I can highly recommend them and will keep them in mind the next time I need a used vehicle! Thanks guys!!!

Scored the only Super Duty in the valley! Sales staff here were great and Andrew really took care of us. He genuinely has a passion for trucks and it was more like talking to a friend than a sales person. Would absolutely buy here again. And will bring my truck here for service.

Really enjoy working with this dealership and their service center. We purchased a new Ford late in 2020, after being Honda people our whole lives. This Ken Garff Ford dealership has been phenomenal to work with throughout the entire process, the buying process was pain-free, and the service has been fantastic. The service department here really goes the extra mile to make sure we are taken care of.

Love this dealership! Johnny Hansen was great to work with, super thorough and not pushy at all. He made the buying process a breeze. Everything was very transparent, they made sure to keep me in my monthly budget goals with a good rate. Would definitely purchase another vehicle here again.

Ken Garff always take care of me. I don’t know why anyone else is in business. They are professional and good at communicating.

Working with the team at Ken Garff’s West Valley Ford store has been amazing! From their general manager to their sales and service team we’ve had nothing but great experiences at this dealership. Our salesperson, Austin May, has gone above and beyond to make our purchases great. Thanks to the team at West Valley Ford!

What an amazingly positive experience. Lilly was personable and knowledgeable. I at no time felt pressured or pushed. And Jake!!! I have never had such an enjoyable time signing paperwork. Everyone seemed genuinely happy to be there and to help me. I could not be more impressed.

I worked a deal for two days over the phone and email on a 60k vehicle. They asked me to drive up and finalize the paperwork and they bait and switched me. When I got there it was 4k higher than we we discussed. Cost me 2.5 hours of my day. Not a great was to treat your customer. Ken Garff I hope you hear me. I feel like my sales guy was great to work with but his manager did not want to be bothered.Update...I increased my review to 3 starts. The Manager called me back and we discussed the issue. I appreciated the call back and the professional way he handled my experience. I am waiting on another follow up, but I guess he did hear me.

I have been servicing my car here for a few years. These guys are super friendly, great at communicating issues, and very fast. They also are great at problem solving issues that other auto repair places created. If that is not enough to convince you then the delicious free lattes in the waiting area should.

I was very impressed by the service I received. I was kept informed, by text, every step of the service. The technician sent videos of his inspection of my vehicle so I could see exactly what he saw.Kevin at the West Valley facility was my contact. He was very friendly and professional, answered every call I made and followed up with answers to my questions. I did not have to leave any messages, a real person answered every call.I felt the price was fair and service was completed as promised. I would definitely recommend this facility.

THE best place to buy a car! My husband bought a car from these guys, Austin was his salesman, a couple years ago. I bought a car from Austin last year so when my 72 year old mom needed a new car this is where we went. Everyone at the dealership was so kind to her and so helpful. They were quick and had everything ready for her. Scott, the sales manager met her and made sure she was happy. Austin took great care of her too. The finance person, Matthew, explained everything to her clearly and was so kind. Highly recommend this dealership and these people!

I made an appointment to get my oil changed. The appointment was at 7 o’clock in the a.m. I went back to get my truck at 8:30. And it was not done. I believe it was JD. Told me that it’s a first come first serve basis. I told him I had an appointment that’s when my truck should’ve been done. He did not seem to care. Not sure I’ll ever go back. Call the guy to discuss it left a message and never heard back from him either

In the hot truck sales market in Utah right now I have been disgusted looking at trucks at other dealerships and have been treated so poorly by salesmen as I am looking for a specific size truck within my budget. Their short term gains will be their long term losses. As someone spending most of my life in sales I was surprised at the how I was treated.David Mack was very professional and respectful to me as he helped me go through the process to look at a used truck and ultimately purchase it. I cant say enough about how well I was treated by David. I have given his contact information to several people asking where I found a good truck and how was I treated.On a side note I was disappointed in the service department as I was told that they would not repair a critical safety issue with my side mirror. While driving, the mirror closes and I am not able to see traffic on my driver side. They let me know it was too expensive to repair. David shared this news with me and I could tell that this bothered him. It is hard to find a good truck right now and I either had to pass on the truck or figure out how to repair it myself.

Brandon at Ken Garff Ford service was very professional. The video of the inspection was a nice surprise. Work was completed ahead of schedule. Their web site for scheduling was helpful and easy to use.

Going to Ken Garff was the best car buying experience I have ever had at a dealership! They went above and beyond to provide me with great service and a fair deal! They took fabulous care of me and cleaned up the worst car buying experience I received from another Ford dealership in Morgan, UT. You guys ROCK! Thank you!I am a Ken Garff client for LIFE!!!

Great dealership Lily and Matthew were very helpfulAwesome experience.

I am beyond disappointed with the service at this dealership! We took our truck in for an issue with the 4 wheel drive 3 months ago and they found the transfer case needed to be replaced, so we said lets do it, but they had to order parts and said they would be in by May, May comes and we dont hear back, so we call and they say another couple weeks, a couple weeks pass, and nothing... So we call again, more excuses and we get told a couple more weeks. Its the end of June at this point and we are starting to worry it wont be done in time for a camping trip we have planned mid July. We call again! And they say oh ya weve got your parts.. never called or anything! So we schedule it to be done. We drop it off on a Wednesday and they call a few hours later saying they wouldnt be able to even start it until the next week! Now we are down to the wire and its still not done! I will NEVER use this dealership again. They are rude and could care less about how they treat us.

It was a excellent experience. They were friendly and I did not feel rushed while I was browsing their inventory. They are willing to help me with any questions or concerns I had.

TL:DR; Dont waste your time. Go Somewhere Else.The ineptitude of this dealership as a whole is mind-boggling.On our test drive we noticed the vehicle was lacking SIGNIFICANT power so I pulled the air filter. It was SATURATED with fresh motor oil and dripping everywhere!There was a good 2-3 ounces pooled up in the air box below.(This was a result of pumping new oil in too quickly causing it to backflow through the PCV hose).In addition, the engine had too much oil in it, indicating a full 1/4 above the entirety of the indicator.Mistakes happen - thats OK.Issue #1, Service department:The service department told me this was an oil based filter and it was normal!! And that the vehicle oil level was fine! (It clearly wasnt.) I own several vehicles with oil based filters (3 of them, all with the same engine as the vehicle we test drove.) and have cleaned them myself. This was CLEARLY motor oil. And Im 100% sure they knew that, just lying to me to save face. Air filter oil is NOTHING like motor oil.To their credit they replaced the filter with a K&N, however they did NOT clean any of the oil out. I picked the vehicle up for inspection and upon removing the air bubble, I could see pools of motor oil every where. The MAF sensor was completely coated. I took the time to properly clean the air box and remove the excess oil. The new filter did resolve most of the power issues but it still wasnt 100%. Im guessing the plugs were fouled as well, or perhaps the MAF sensor needed a good cleaning.At this point we had stated we were going to purchase the vehicle (it was still under power train warranty), and we did not worry about coming down in price. (It was priced well to begin with.) We had an In and Out deal with a buyer of our vehicle and brought him in for qualification.Issue #2, FinancingAfter bringing our In and Out buyer in, we were told financing was leaving early that night and had 3 more deals ahead of us. So we got our buyers credit pulled so financing could finish via phone the following morning. At this point I told the salesman we had cash on hand and could make this deal happen regardless of the buyers outcome. The next day our buyer never heard back from financing!Issue #3, Reception, SalesThe next morning I was lead to believe by sales that we were waiting for our In and Out buyer to get qualified. Our salesman wasnt in the office that day but was still working with me via text (which I appreciate!) I waited a few hours and called our buyer only to find Financing NEVER contacted him. I asked the salesman for the all-in cost so I could get the funds but I never got a response on that. So at this point I called the dealership and asked if their sales manager was available (Brett). The receptionist told me he was available and transferred me to him. I got voicemail. Left a message and waited an hour. They didnt return my call, so I called back. This time the same receptionist told me Brett wasnt in the office today! Cool. So I politely asked for an AVAILABLE sales manager, and of course, I got transferred to a voicemail.Rather than leaving another useless voicemail I drove straight in. By the time I got there I noticed an employee getting out of the vehicle we wanted, with a stack of papers in hand. We know how this ends. They sold the vehicle to someone else.We had the funds we needed, didnt even need a loan. We never talked down price. We clearly stated intent to buy, and that we had the funds. During this ordeal we spent hours of time across 3 different visits to get this done. And we left empty-handed.While we really liked our salesman, the lack of communication between all departments was very disappointing.I dont believe this fiasco was any one persons fault. But a culmination of mistakes in every department.For that reason, I would strongly recommend looking elsewhere for your next purchase, if possible.Good luck out there.

Getting ready for a four day trip to the South Eastern states and back, so wanted to ensure my vehicle was in good shape. Made an appointment the next day. Great service on my Ford Explorer. They were done quicker than expected with all services I needed. Personnel were courteous and friendly.

Originally I had gone to some dealership down on state street, and that was a terrible experience! So we headed over to check out a mustang at Ken Garff and had the best and easiest experience! Left with the car I wanted at a great price! Great customer service! Highly recommend :Update on rating lowered to 1 star . do to dealer not sending title for vehicle to my county treasure and now it is almost 2 months from original date of purchase and still can’t get register the car I am paying for.Update : took leaving above rating to finally get any real answers or movement on any of it. Still like the car very much so

In service Kevin is amazing, he kept us informed about was going on with out truck, he also would call and ask permission before performing any type of maintenance that wasnt discussed previously, and always got back to us in a timely manner. Was very willing to explain certain things, especially as to why certain parts needed to be replaced. Was honest with us on wether or not a part had to be replaced... I will definitely bring all my fords to this dealership for service. 10x better then Larry Miller Ford in draper.

Great service department! Go see Brittany. If you own a Ford, have it serviced there. While I was waiting, they sent me a video that showed me everything that was being done. Treated me like royalty. Thanks Brittany!

My son had a appt to get his transmission fluid serviced. They did a oil change as well. The service manager acted line the did not want to service it. They will take his 250 dollars though! Haha! Lost my our business. Is that not what your in the business for? Told us to take it somewhere else! You bet I will now horrible customer service! This is why o won’t buy a car from them! Beware! Thanks!

My husband was looking for a truck and they were great to work with. We love our truck. Because the truck still had winter tires on it, our sales person bought us brand new tires near where we lived. Thanks for everything!

I came to Ken Garff looking to replace my car, that had been totalled. I had limited funds and was unable to get financing. My sales rep was able to find me what I needed in the price range I could afford. There was no hassle, they even lowered the asking price to help me in my time of need. The staff was also very friendly and professional. Thank you Ken Garff West Vally Ford.

What a great service department. They were right on schedule! It took 45 min like they said it would. Everyone was professional and courteous! Waiting area and restrooms very clean. Plus they washed my truck! Thanks guys I look forward to coming back!.

I worked with Christian in the service department. Once the diagnostic was done on my car, he called me and went into detail about the problem, everything that needs to be fixed and a breakdown of the costs. They were able to work on my car earlier than my “scheduled” Appt and was able to get it back to me quickly.

Rudy was a terrific salesman. He was very polite and friendly which made me feel at ease. Nothing pushy at all and he was very informative and helpful. A really great, honest person which was refreshing. Jake in the finance department is always a pleasure to work with. Another great person which made this purchase a great experience.

I had an oil leak. They said they repaired it. They lied. Then they said oil pans are hard to seal. What malarkey. You are a FORD DEALERSHIP. REPAIR IT!

Best Customer Service. Junior and Scotty go the extra mile to helping me out. I will recommend them to furtue services. Outstanding customer service with the whole team there at Ken Garff West Valley Ford. I had the best experience ever with this dealership.

I am a long time customer of Ken Garff in general, I have been going to Ken Garff Nissan for 6 years with my wife’s car and Ken Garff Honda downtown for almost 29 years for my cars and all of my kids as they had Honda’s starting out.This is my first experience with Ken Garff Ford, I bought a car from Honda and this is my first Ford. I wasn’t sure about the transmission because the Honda technicians said it was fine but I knew something was wrong. I took it to Ford and they educated me with this Midel of car, what problems it’s had in the past and how they can resolve it.Not being lied to shows me the honesty Ken Garff Ford has, also the communication and helping me with the cost of fixing this car so it has a warranty down the road.You have a new customer for life.

They were great! Rod got it done faster than I expected. He also kept me informed along the way of what was going on with my truck. I would take my vehicle there for sure! They were very good

Great service and quick transaction. David Mack is a great sales rep for this location and has gone beyond expectations.

I wish I could give this 0 stars!! The service department at this dealership has had our truck for almost 8 weeks now and it’s still not fixed!!! All it needed was for the A/C to be fixed and it’s been one thing after another that they say it has to be and then when they replace that, it’s still not working! We are almost $2,000 down the drain and still no A/C. Brandon (the service writer) has specifically not called us several times and we have to call to get any updates. He has only ever called a handful of times in the several weeks that they’ve had it. We are so beyond upset and will not be using them ever again! We have loved ken garff up until now, but we will never use them again after this experience. Hoping that we get our truck back soon and with working A/C!

While on a road trip passing through SLC, I needed a quick repair. Ken Garff went out of their way to work me in and help arrange a rent car for the time my vehicle was down. Thanks