Flooring delivery from West Monroe, La to Pensacola, Fl. I had been looking all over for the perfect color luxury vinyl flooring for my home. I wanted quality (at least 5.5 m thick and a 20 mil wear layer) and I wanted to find a good deal to. I found it at The Home Improvement Outlet. I found what I thought I wanted on the website but wasnt sure about the color. I called them up and they shipped me a box that I received just a couple days later so I could actually see the product in my home. It looked amazing! I called them up and let them know I needed 2000 sqft. They quickly looked up freight companies near me and shipped it to me and I got it next day! I cant say enough about the customer service here. They are amazing! On top of it all I got the product delivered for less than I could get it locally. Thank you! Ill update with pictures once I have the flooring installed.

I ordered a box of reclaimed Barn wood flooring, only to receive a box of rustic barn wood. I called Home Improvement Outlet ( Monroe LA) customer service and was told I’m SOL. I spoke to Denese, who claimed she won’t assist me with a return because “it had to be my fault” why I received the wrong item. I placed this order over the phone and there is no proof this mistake is on me. I asked to speak to a manager, but I was told the manager is on vacation. Are you kidding me?!!!! Nevertheless, now I’m stuck with a $106 box of the wrong flooring, of which, $60 went towards shipping. Unless this situation is resolved, I can’t recommend doing business with Home Improvement Outlet in West Monroe Louisiana.

So I’ve been shopping at this location on and off as needed for the past three years. You will never go to Home Depot or Lowe’s and have the owner walk up to you greet you ask you how your days going etc At this location you will. Everyone is hands on deck and willing to help you at the drop of a dime unlike chain stores. I am extremely pleased over all with my experience at this location. They deliver, the guys in the back help load your vehicle and the ladies in the front will go above and beyond to find whatever it is your heart may desire for your project. Overall good job

I cannot begin to say what an amazing experience I have had with The Home Improvement Outlet in West Monroe, LA. These guys/gals are what businesses today are not but certainly need to be. They attentive, thorough, reliable, consistent, patient and a load of other adjectives i can fill a page with. I live in GA and needed a tile that has been discontinued and I cannot find anywhere (trust me i looked). After exhausting the search on my end I had to come back to this store and contemplate taking the 7 hr drive to LA. The staff went above and beyond to accommodate and find the best options for me. I am so appreciative of this store and their staff but most of all i am impressed beyond words. In 2021 services are not like this. I want to applaud them for having high standards and keeping to them. Top shelf service! My order is now in and i dont have to drive 7 hrs one way to get it.Saint-

I purchased 2 exterior doors. I saved hundreds of dollars.. Weve bought all of our renovation materials from here. They have knowledgeable sales staff and always friendly. Theyve had the same helpful employees for years. I like supporting a local owned business. The prices are great. Fast loading time for pickup.

I ordered tile from them and then had to cancel. It was no problem. Then I had to reorder it (long story!). Emmy was very helpful both times and I received the order in 2 days. Very happy.One suggestion: If the shipping cost comes up high on the web site for a relatively small order, call them. My shipping cost changed from $135 to $25!

I’ve shopped here for a number of years and am only more and more impressed each time I go. Most discount home improvement centers are a mass of chaos; you hardly know where to look. That is not the case with this store. When you first walk in, to the right of the door, is a beautiful display of cabinets, electronics and flooring. I mean, really beautiful, nothing like at a a discount store. Everything is well organized. And yesterday when I went in to look for a faucet and at flooring, I was greeted by a professional (James?), who immediately took me to the faucets and then to flooring and helped me choose a flooring that my husband and I both love. Honestly, it’s so refreshing from trying to locate help at Lowe’s or Home Depot. And the prices are hard to beat. Highly recommend!

An awesome place to work! Been with the company for 13 years now

Great place for all of your home improvement needs! They have you covered with a wide range of products for anything and everything you will need for your home or business and the best prices in town to go along with it!

Worked with the great staff at Home Improvement Outlet to get some tiles discontinued by Home Deport. We have shipping damage on the first delivery and the customer service people quickly replaced the order. Very good people to work with.

Remodeling the store at the moment. Its going to be really nice when they are finished.

I really like going in there, theyre 👌

Awesome as always.

They had all I needed and there was plenty of help!

Great experience shopping with this locally owned business! Also extremely nice to shop somewhere that actually has appliances in stock with same day delivery! Definitely recommend!

This place has great deals on all kinds of home goods and building items!

Local family business that I will highly recommend. Excellent customer service with helpful, knowledgeable and courteous employees. I was greeted as soon as I walked in the door and treated with the upmost respect. The staff made me feel right at home. The Home Improvement Outlet is hands down the best home improvement store in the surrounding area. Fair prices, convenient location, prompt service, amazing staff. I was even more impressed that the staff helped me load my vehicle. They will continue to have my business and I will recommend them any day.

My husband and I are currently building our first home together as husband and wife. We reside in Thibodaux,La. and I googled “iron doors” for at least a week and didn’t come up with ANYTHING! So maybe 2 days later, as I was still searching, an iron door just caught my eyes!! So I clicked on the door and The Home Improvement Outlet popped up! The price was DEFINITELY in our budget too! So I IMMEDIATELY called the store and spoke with Emmy. Omg, she’s THE BEST! She communicated so well with me. She took care of EVERY, and I mean EVERY need, questions, concerns I ran in to! I’ve been employed at Lowe’s for 15 and I KNOW it can get rough some days. But Emmy was so nice and caring at all times. I also spoke to with Ms.Denise when Emmy wasn’t available, and she was just as great as Emmy! If I could give them 100 STARS, I would! I definitely RECOMMEND The Home Improvement Outlet to everyone looking for any kind of doors.

When I walk into the home improvement outlet, I am always greeted with a friendly smile and spoken to. You will receive fast service from folks who know what you’re talking about. Mark and the gang strive to bring the best products and service to our community without digging too deep into your pockets, and they always keep you and your time in mind when doing so. From the people in sales to the guys who run the loading department, you will be impressed with the service. Will be doing business here for the rest of my career.

Extremely nice and helpful. Go out if their way to assist. If they don’t have an item they know who does. Would be lost without them.

Very knowledgeable in all areas. Great staff and great prices. You can’t beat a mom and pop ran business compared to corporate. They are very helpful and a place I will go for all my remodeling projects. Thank y’all again

We worked with Emmy Johnston on finding some matching tile, which was discontinued, for our home. Emmy found it for us and shipped 3,000 pounds of tile to New Mexico. She generously threw in 3 boxes extra to cover breakage. We have never had the opportunity to work with the Home Improvement Outlet before but we were extremely satisfied with Emmys customer service and the speed with which she got our tile shipped. We would not hesitate to purchase from HIO again.

Home Depot and Lowes had a better selection on flooring and was much cheaper!

Quick service and had what I needed. They were courteous as well.

The most helpful, knowledgeable, and friendly staff. There willingness to help is forgot is most chain businesses. They carry the best quality products. I love the people

Great people to do business with. And wow they added on to the store they must have doubled the size of the showroom. Impressive

A very special thanks to the guys a the Home Improvement Outlet got there assistance with all our material needs and tools to keep our team working and profitable

I recently bought a home and had the popcorn ceilings redone. In this process, paint was pulled from the walls in every room of my house. The original paint was purchased from Home Improvement Outlet a few years ago. The painters went back there for additional paint, but matching five different colors was a daunting task.Colton worked with me room by room to adjust and match paint to avoid having to repaint my entire house. I am grateful to him and the rest of the staff who made a difficult situation better and helped me repair my walls and stay on budget. A big thanks to them!!!

Went into the store and it seemed to be a nice place with a good selection. Shortly after I asked for some information on a door and the sales person told me to go to the warehouse and look at them however the sales person didnt go with me or offer any help from that point. I then went toward the back and asked about the doors. The guys in the back were kinda rough around the edges and spent most there time arguing about who was doing what and seemed un concerned about helping me. I did make a small purchase and the store seemed to have a good inventory but the customer service wasnt good. At least when I go to Lowes their people help me and follow thru with my purchase.

I always find what I need at the best price. The friendly staff helps me find exactly what I am looking for. It is my one stop for great prices and products.

Great prices, knowledgeable sales people, good service. Only complaint is that their sign is very small, smaller actually than the Pittsburgh Paint sign thats prominently displayed on the building. A sign out by the street would be very good!

Good material for construction I recommend for all everybody

Walked in front door, Man behind register asked, May I help you? I answered, Yes, I need a water fitting for the bottom of a dish washer. He pointed and said, There are all the fittings and went back to the conversation he was having with other cashier. Probably didnt know what I was asking for. 🤬🤬 If youre not going to help, DONT ASK!!!

We bought a second home in Monroe La. as we live full time in California. I flew into Monroe to start the renovations without my husband and was recommended to Home Improvement Outlet for flooring. The sales team was wonderful, in particular, Emmy. I purchased the ceramic wood look flooring and they are beautiful, look just like real wood but better wear and tear.I highly recommend this store.

Great place to do business. Have done business with this family for 30+ years. Great employees and great selection of product. If they dont have it, Mark and the gang will get you anything. Will continue to do business with great local businesses.

Wonderful customer service! Highly recommend this company!

I was in and out quickly. Great people to shop with, friendly and helpful. They had everything I needed to finish my project. I will definitely go back the next time I have a project.

Great place to work!

Mark and his team are awesome to work with. Great products and great customer service.

Went for electrical... found what I needed. Saved myself a trip to Home Depot.

Great people, customer service and products ... I’ve been shopping here for years and have always been happy with the service that I have received . Mark and his people will take care of all your construction needs !

I find the best deals here. The staff is friendly and helpful. The prices are very reasonable.

Awesome place

As always, they had what I needed, answered my questions, and I saw their usual smiles even through the covid face masks.

The prices are little higher better than driving to Monroe. Its locally owned so it keeps our money in our community. Excellent service. Ask for Steven

Mark and his employees are top notch to do business with. Great selection of all kinds of products.

Great staff that really cares about their customers. They are friendly and knowledgeable.

Very helpful and friendly great customer service

Great place, great people. Theyve added tons of more items in the store. Great job guys. I will be back

Fantastic store with excellent service! It’s my go to store.

Awesome home improvement store. They have all of a persons home improvement needs

Real good place to get flooring

The people the works in that place are nice and polite they will always show you the you are welcome Max

Easy to find stuff inside the store an staff are helpful

Great place!! Friendly people who love helping our Veterans!!

The staff is very knowledgeable about their products, as well as friendly and willing to help.

Best Prices around! Great Service!!!!

Great service and good ppl

Not the best selection, the prices are a little higher than Lowes/Home Depot, but the lumber is pretty decent and Ive always gotten good service here.

Had material ready to go great service

Great service! Denese Dunn is the best!!!

Great products, great service, great people, great prices

My first choice over Home Depot or Lowes.

The lady mixed paint was hilarious and cool

Mark and his team go above and beyond.

The people that work there are so helpful!!

Most in organized place in town.

Good place to do business with

They were helpful and friendly

Very comfortable

Friendly people.

Good

In & out

As

Honestly, there is no word yet. This place is beautiful, beautiful, diligent and wonderful