I have been working with Home Depot since August 5 2021 to get two doors installed. Everything that can go wrong, has.The order was put in incorrectly, wrong parts were ordered and price was not correct. When the installer showed up (two hours late), he had the wrong number of doors to install. This meant coming back another time to finish the install. The 1st door installed had a defective part, so I havent been able to use the door. When the 2nd door was installed, it took coming back to my property two more times because they had the wrong door, and ran out of wood for the framing. The final time he returned he ended up reusing the framing from my original door. (Even though I paid for new framing and that was the reason he left the 2nd time)I have called countless times, with promises to get a call back or that things will be fixed. But there has been no progress. I have two doors, one of which I cant use and the other that looks unprofessionally installed. Im not usually one to leave bad reviews, but even with patience and follow through on my part I have yet to have either issue fixed.If you are looking for work to be done on your property, please find another location or business to assist you.

I want to get a color match on paint, The paint department said they couldn’t match the color after I showed him the color on my phone… for a hot tub I needed it to come close but not Necessary to match the cover. Being that I am partially colorblind I was hoping for help matching a color close to what I need. The customer is on their own in the paint department.

They actually had everything I was looking for very well stocked store

Well run and managed Home Supply chain store

Place was great but it always reminds me of the people I cant stand, cause you know how people are always depoting now a days? Well I hate the ones that do that at home constantly instead of out in the wilderness where the cave men depoted

Very high prices and in cordless power tools theyll sell you things separately instead of tool kits. They make more money this way. And they wonder why the local lowes is always busy vs the local home depot.

They had what I needed and the associates were friendly and knowledgeable.

It was great until we went too cash out and a secret shopper followed us and stayed on us until we paid!! I am Italian and my husband is Black. That should explain it. When we actually are walking around 🛍️ two to three employees follow us. What a Black man isnt allowed to shop without being followed?? Rediculous!!

First I want to say Keisha in the washer and dryer area is absolutely amazing. She helped us throughout our entire purchase, and the aftermath of a horrible delivery experience. I’m giving 4 stars Bc if it wasn’t for her, I would give 0 stars after what we experienced in our delivery and installment. So, secondly the reason I took 1 star away is because of the delivery people who came to our home.. I would give them 0 stars. Very rude, disrespectful, and inappropriate. They never finished the job, Bc they did not have our hoses, and then joked with us about how we should cash app them a tip… and how when we go to the store they will cashapp us a refund… this is not funny. I was really disappointed but keisha was amazing during the process so therefore I say thank you Keisha and her manager, for being sincere about the delivery issue.

Experienced employees and constantly updated sales prices.

Not impressed. I ordered 3 doors in June, received a phone call end of June saying they would be delivered July 8th. I went into the store, had all 3 there! Never called, no delivery scheduled. Hopefully I get refunded for the delivery fee since I ended up picking up.Im giving two stars because the customer service by Jada was excellent!

Home Depot is a great place to shop. They carry a huge selection and often carry items that I just cant find elsewhere. I find that they are usually marginally less expensive than Lowes, and are usually much less expensive that the local hardware stores. The layout of this particular store seems a little dated, but its not a big issue. All my 12 volt tools are Milwaukee, so I find myself shopping for those tools here.Overall, a great shopping experience. The staff is always very helpful and friendly, and theres always enough staff around.

Fine. Wish l had bought my 50 dollar grill at Walmart for 25

Variety of pretty much everything, a lot to choose from. Its a pain when you looking so someone to help buy youll get the help eventually.

I did not find a husband. 🤣 I did however encounter a ton of super friendly people from customers to employees. Employees were quick about showing up and helping. One gentleman even grabbed me a cart when I was struggling to carry everything Id grabbed for my project. 10/10 recommend for youre project needs!

No trouble finding what I went after. Store near and clean. Checking out was easy.

I love home improvement places. I needed help finding a product and I was able to find help AND they were really friendly. Product I went in to buy was cheaper there than anywhere else.

Was looking for refrigerator and just wanting information. Keisha Hicks was very helpful. Definite asset to Home Depot.

Extremely slow service. Nobody at pro desk. Multiple employees walk by you but are of no help and don’t even acknowledge you. As someone who has spent tens of thousands of dollars here in the past year it is extremely disappointing. I was told to wait until someone came back from a lunch break to process a $3,500 order.

Went in looking for some rain gutter parts to fix my gutters all the workers are all standing down by the doors waiting for contractors so they can make money running their stuff for them. I left empty handed cause nobody to help you find anything!

Purchased item online for far less then other retailers had for the same item. Purchase was easy, updated information throughout process, including shipping and store delivery. Easy in store pick-up. Curbside pick-up was also available.

Has what you need, good selection.. But getting anyone to help you or to even get the keys for power tools is like pulling teeth. I dont think anyone wanted to work when I was there..

Very quick trip to the store. Stan was able to help us find everything we were looking for quickly. Associates were very helpful .I highly recommend trying this Home Depot

Never order online from this place.I ordered a part for my riding mower, 10 days later ( which is Ok) it arrived at the store. I went in to pick it up and was told they lost it.They tried to reorder it just to find out that it is back ordered and have no idea when or if they can get it.They said I should give them a couple weeks to find the one I ordered. So now I wait for them to search the store for my package? I have to drive 40 mins one way to get to this store. NEVER AGAIN.

Love the home depot every thing is there at a good 👍 price

Donna, Is An Excellent Sales Associate, Very Courteous And Very Helpful in Providing Service for Me and My Son while Cashing Us Out Today, She is One of Your Best Employees, Please Pass On A Job Well Done From I and My Son!!!

Especially recommend Behr paints. You might want to shop around for home improvement items, but their prices are generally fair and products decent quality.

I did not get his name, but here is a hard working Patriot ensuring I made the right selection of wood, cut it like a pro, pointed me straight to other things I needed to pick up, courteous, friendly, and worked hard on under pressure with multiple requests from other customers. All stemming from walking by him while he was busy, but he made time to ask if I was good, and away he went. Like a professional. During current times, THIS is someone who needs to be out front, leading others. He represented Home Depot like a champ. Will be back because of him. If someone knows who he is, please extend my gratitude.

I like lows better. Horrible customer service

I beleave any store that sells lawn equipment such as mowers or power trimmers should have to stock parts for them and have someone trained in how they work not someone from flowers or lumber

Great experience! They had what I needed and all of the staff was very helpful and pleasant. My favorite place to shop!

I can usually find what I want or need for my home, service is good and most of the staff is friendly

I purchased plants. I thought they were on sale. They were not.

They are consistently a top notch home improvement store. Over the top helpful and can find what you need 99% of the time. They carry so many odds and ends that most do not. Great job Home Depot.

I’m just going to say that I am giving Home Depot a full five stars completely based on the fact that they answer their phones unlike Lowe’s!!! Honestly this is the make or break of good business!!

Very helpful great staff clean store

I wish the doors we went to check out were on the floor instead of way up high on the top shelves. I would have liked to have been able to get a close up view.

Ive always had a good experience at this store.

Place is too big lol

Well I have always went to HD for stuff, most of the workers there are really great, just today, I needed help with something the guy was great, Home Depot is a 10 in my books.👍👍👍

This Home Depot has stuff that’s actually available to help!

I shop this store very often,, i want to let the manager know that i feel that Cryistel at the customer service counter is a great help as is all the people you have there. they go out of their way to help.,, unlike lowes. Cryistal goes out of her way to satisfy my needs. she needs a pat on the back and is valued employee.. corporate needs to know this,,,thank you

Went for flowers they had on sale. The cashier had no idea what I was looking for.

Ive never had a bad experience going to a Home Depot store, anywhere! The people that work there actually look at each individual as a person and as a customer and will not hesitate to ask if there is anything they could help you find? Or actually just take time and simply welcome you into the store! Now thats worth going back for!

Everything was great with this experience except for checking out with a cashier named Miracle. It was the worst experience at a store I had in a long time. Miracle was incredibly rude. She even pulled out her phone and was texting while I was paying. She had no care in the world and obviously did not want to be there. She should not be working at the customer service desk.

Great customer service. Helped us find exactly what we needed.

The service is great prices are average but in the line of help and after explain they took the time to help me figure out what I needed to accomplish my project rating 1 to 10 my rating is clearly a 10

Hate it like I do Lowes

They have everything you could need but dealing with their rude and lackadaisical employees isnt worth it. Only reason I ever go here is when Lowes is sold out of what I need. That was the case today, same routine from the Depot Associates.

Got what we wanted and was on clearance

Its a good store just some stuff alittle over priced but its still a great store

The Home Depot Watertown NY Worst Store/Customer Service Ever For the rest of my life I will tell everyone that will listen DO NOT SHOP AT THE HOME DEPOT especially Watertown NY

Ordered exactly what I need and excellent customer service!

Clean and organized. Fast friendly service! Love how they have veterans parking.... Thats awesome how they think of our vets!

Items on the website and on the app were not in store where they claimed on the store map. Couldnt find the air purifier section let alone the one I was looking for. Couldnt find it with whatever app the staff there uses either. The only reason they get a 3 instead of a 1 was because the lady that tried her best to help was a lovely person. Went to Walmart to buy the purifier. Wont go back to this home depot again unless I absolutely have to.

Had everything I needed today. Great job Home Depot.😊

Great friendly service

Customer service was excellent they greeted me and handled my pickup order fast. Helped me load my grill in my truck too.

Great Selection...but ya better wear good Shoes cause your gonna do some walking...if you dont know where your goods are your better off searching yourself cause youll spend more Time looking for Staff.

Always helpful when I am here

The people are either very rude or very helpful.lm sure they are understaffed but maybe thats why.

Cant get nobody to answer the phone cant get nobody to answer your questions makes me not want to shop there no more

Thet where super busy...staff was courteous

Great staff very covenant and they gave me my military discount Great job. from mac u.s. army retired

Because of the virus scare they are out of a lot of stuff. At this time I would recommend going someplace else. Not to mention you have to chase people down to get help.

I bought a heater which was reasonably priced. Went to the self checkout because it was busy. The self checkout is user friendly.

This place is great for supplies

Very happy with the associates willingness to help. Home Depot has a much better selection of the items I usually need. Great store.

I like Lowes better but this place is ok

4 months wait for countertops and contractor discount not applicable. Waited 3 months for kitchen cupboards!

Home depot is my happy place. When im sad or blue, I just go there and walk around the lumber and paint department, and I suddenly feel happier. I may or may not leave with abunch of project lumber or paint, but thats another story all together.

Was good service. But as an older woman with bags of potting soil no one was there to help me load in the car. Spent 100 there. I didnt my think I will shop there again.

They were so incredibly nice it was unbelievable. We got there about half an hour before closing and felt so bad we needed a couple pieces of wood cut and they had someone else with a bunch of wood and we waited by the time we got done with out plywood we need some 2x4s cut and it was just 8 when we got to cut and the person who helped us with the plywood was amazing and the 2x4. When time to cash out there were quite a few people who had walked it minuted before and got a bunch of stuff but they were nice and friendly. We apologized for being there so late and they at least sincerely sounding told us it was okay.

Ed that works in the lumber department was EXCELLENT! I am working on three consecutive projects and needed multiple cuts. Ed was courteous, friendly, made my family laugh and was just a pleasure to be around while he cut the wood I needed for an hour or more. Highly recommend!

Just went into browse as Im going to remodel the bathroom and gets lots of help cause I really dont know what Im doing.

Easy online shopping and decent pick up

Great place, had everything in stock.

On line anything done keeps requesting verification code

Find whatever youre looking for on your own cause I didnt get any help from any employees !

Clean with very friendly staff. Was easy to find what I needed to repair a bathroom wall. Priced out some plants for a living viviarium that I plan to do.

Overall, decent visit, but few helpers available during last hour open, which I cant really blame them for. Went for some garden equipment and maybe sliding screen door. Garden equipment was easy to find, had great samples for waving about...err...testing fit, finish, balance, etc. Sliding screen doors had nobody in the section, little selection, and what they had was a bit beat up.

Great selection great price

Travelling through Upstate New York we came across this little Home Depot. This location seems to be kind of all by itself where there wasnt a lot of traffic around for other big stores. It was easy to navigate inside as the staff were very friendly very helpful in helping us what we needed to find. I recommend this location as its not very busy and you can get everything all Under One Roof

Had to pick up an order so it wouldnt get canceled even though I got the notice of the order being available for pickup the same morning.

Very nice customer service!

Service is ok just not much garden supplies but if your going for lumber and tools or hardware its a great place to check out and compare prices.

Need more employees waited 30 mins in doors to be told to go to pro desk

Always have what you need... but website used to be better at narowing down choices

Great store. Good parking. Friendly staff.

Staff wasWent here to buy a toolbox.To sum it up: It was mispriced and I wasnt paying full price.They fixed that, I still got a military discount and had it shipped to my house with absolutely no issues whatsoever. Im very pleased. Just a couple weeks ago i bought some Milwaukee stuff too so this location will be getting lots of business from me!

Great store, lots of great deals. Consistenty out of certain products. Customer service could have been a bit more helpful. Find it yourself or order it online. Dont expect much assistance in the store.

Found what I needed, and was in and out fast.

Quick easy staff was helpful

Employee were great but you need to stock more decking lumber.Could only get half of what was needed. I used my 12months interest free coupon and when I go back for the rest of the lumber I wont have that option.

Love. I can always find everything Im looking for in one trip. The employees are helpful and the supplies never fail.

I am very unhappy with this store.They took my order, gave me an order number, but later lost the order. Now the item is no longer in stock and they deny I ever ordered the item.

Place keeps going downhill. Online is a bad call. Placed multiple orders & after waiting 8+ hrs, called to check one. I HAD TO CALL 8 hrs later to find out they didn’t know if they had one item. And would I be willing to sub since they don’t. That isn’t customer service. That’s a customer doing work for the employee. Maybe get rid of the lazy ones or drop prices since I’m doing the work myself

By far the worst experience Ive ever had. I ordered an item online for my kitchen. Item said it was in so I drove the 30 mins there, just to be told it hasnt arrived yet. So I requested it to be put on hold till my other item arrives, 2 separate employees told me that was fine. 2 days later I get a call that my item was in, I again requested it be put on hold till my other item came in. Today I received an email canceling my order, I called and the employees response was that they can only hold items for 7 days. ARE YOU SERIOUS!!! NOT ONE OF THE OTHER 3 EMPLOYEES EVER MENTIONED THAT. so, infuriating and unprofessional... i will take my business elsewhere from now on..

Courteous service

A vast treasure trove