I appreciate the greeting I received upon first entering the store. A kind customer service representative took initiative and directed me to where I could find the items I wanted. Likewise, while looking at the merchandise I was approached by another cordial customer service representative whom offered assistance. Lastly, I was happily greeted by a customer service representative at the checkout counter. I didnt buy anything because of still making comparisons, nonetheless it was a good day to see such helpful & professional customer service representatives. Thank you, thank you, and thank you. ⭐💯🤩

Well here we are again... I foolishly attempt to patronize Best Buy, and am predictably let down AGAIN! The Warner Robins GA location in particular seems hell bent on employing the single most incompetent team of managers ever to don blue pole shirts on the planet. Customer Service is NON-EXISTENT. Has no one ever heard of the C.A.L.M.approach? I have purchased exactly 2 items this month from Best Buy and have been furiously disappointed every time. No one handles problems with orders, if a problem occurs they act as if its some how your fault and treat you like a huge burden, instead of a paying customer who just expects to get what they paid for. Best Buys new company motto seems to be Over promise, Under deliver. BUYER BEWARE! Dont be fooled by a good deal. The hassle, disappointment and endless hoop jumping you will do as a result, is not worth the paltry amount of money you save.

The reason I chose Best Buy was to replace my radio in my vehicle. After they helped me find everything I needed, they gave me options to buy additional parts without forcing me into them... In other words, they weren’t pushy. After finding the perfect radio, they did not have the install kits in stock. So, they told me if I found it, they would still honor their free install for the radios over $99 (current as of review). After all was said and done, the radio was installed, I was treated well throughout the process AND my wallet was spared a great expense since they had some killer deals to work with. All in all, great experience!

Geek squad is great. They helped me to get my daughter that has passed away iPhone and laptop reset as I didnt know the passwords with no charge. Very professional and helpful.

I miss being able to just walk right into Best Buy and browse around for something I might want to purchase. Now, it’s like 4 people hanging around the front door as if they’re night club bouncers questioning why you’re there. I get that they’re trying to practice immediate customer service but dang… could you back up and let people into the store first? I might not know what I want just yet. I feel like Im going through the airport security checkpoint all for you to tell me that you don’t have the product I’m looking for.

Nick @ The Warner Robins Store was very informative. They gave me a great deal on my 86 inch Sony 4K Television. Thumbs up 👍

Every time I visit this store(#1185 on Watson Blvd in Warner Robins,GA)the employees are pretending to look busy and they don’t help you. With the exception of 1 guy (Caucasian male, brownish/reddish hair, beard, clean cut, and very nice. He helped me on my trip there 3/15/21, and also when I was there on 10/8/21 he went out of his way on two separate occasions to ask if we needed help, and also gave the geek squad a good review saying they did an excellent job fixing his laptop that his son messed up. On my visit there today, the guy at the register wasn’t courteous at all and not paying enough attention to see that I had an “open box” item, and charged me full price. And when you call the phone number listed for the store, you get a call center and people who are even more rude, not caring, and very unhelpful. I also think it’s RIDICULOUS that the store doesn’t take phone calls. With that being said I won’t be shopping at Best Buy again.

This was the worst customer service experience I’ve ever had I ordered a small 32” TV for work. I am on Crutches with a broken ankle and my husband went to pick up the TV for me. After about 10 min of verifying the bar code and my sending things from email and confirmation, they told my husband that they couldn’t give it to him. He asked if they could call me and that wasn’t proof enough. Even calling my work number. So I had to go on crutches over to the store. Bigger deal than you realize! The same people didn’t even look at my phone to verify. Never asked me for an ID. When I expressed my being upset they never even said anything. If someone had just asked me for ID I would have felt better at that point. Maybe a I’m so sorry you had to come out. Something! We’ve bought several things from this store, but never again!

Would have been better if I hadnt had to literally track down the infamous blue shirt but when I found him, he was wonderful help and had my purchase rang up and bagged, and I was on my way, happily out the door with my purchase.

Went to Best Buy to buy a new printer. Couldn’t get help for 20 minutes. Finally flagged someone down to help me and was told that if I needed help to buy a printer I needed to make an appointment. What. I just wanted to buy a printer. What do I need an appointment for. Went elsewhere and won’t be back

Scan to be waited on. Best buy folks standing around. Went in to purchase DVD and tv table. Well 30 minutes later left with no call. Been 2 hrs now still no call. I wont go back. I been here several times and I guess you have to know exactly what you want in order to buy it. No sales staff usually available.

I needed ink cartridges. Walked in and was ignored by the employees until I got to the check out. Guess talking about some show was more important than doing their job.

Great customer service. The store is very small and staff is very limited. The only downfall is there is no staff to answer the phones at the local stores right now.The computer services department is very helpful, I was able to ask as many questions about the product I chose. The employee was very knowledgeable about the products and guided with making the perfect selection in laptops .

Omg Cedric was literally the best! He found us exactly what we wanted right in our price range. The best hands down.

I was greeted at check in by Nick. Excellent customer service, fast and efficient. Another rep assisted me by getting my memory card for my phone.So happy 5 stars for awesome team work. Closing cashier was friendly and asked if I needed anything else.J.Hector 6/21/21

Wanted to upgrade radio sys it was outstanding

Terrible customer service. Needed help purchasing a refrigerator and washer/dryer… was going to spend a lot of money but no one would help me. By the time l was able to track someone down he had the worst attitude and acted like I was an inconvenience to him. Taking my business to Lowe’s.

Not very helpful. Employees seemed more interested in chatting with each other than helping me find what I needed. I just walked out.

I was serviced at your store yesterday and what a pleasant surprise. I arrived at 10:00 am and requested service for my new upgraded phone purchased directly from Verizon.I was greeted by a cashier who courteously explained that a appointment was necessary in order to be rendered service. I shared anexperience I had on the day before at an authorized Verizon retailer . With a puzzled look on her face she questioned another employee, who just happened to be a store manager. All my worries were put to rest.Ok, I was given an 11:30 appointment. Now, just look at fake. When I returned who was in the parking area servicing someone with a pickup but the manager. She said Welcome back and escorted then introduced me to Amber. The rest was gravy...LOLShe too greeted me with a smile and after some preliminary questions, the process began. Although this was a lengthy procedure, I never felt that I was left alone. She serviced other customers and periodically checked in on me. I was so impressed that I asked her if it was against store policy to give her a tip. Amber graciously answered, yes it is. So I gave her a heart felt thank you on a job well done.I would like to say her professionalism, customer service, patience, respect and honesty far surpassed any Ive seen in a long time.TOUCHE Amber!!!Finally, I am a proud 70 year senior citizen but not very computer-literate, needless to say patience is a must.

Some staff very helpful some not so much.

Waiting a week for a laptop and still nothing. Tried to get one from best buy online and never received it. I had issues getting money back from best buy. So it seems that if best buy doesnt have it in store do not pay for it until it is available. I was told that I could get it delivered in 3 days since that didnt work out last summer we chose in store pickup on Wednesday 3/3/21 now the laptop is paid for and a week later STILL NO LAPTOP! Again if best buy doesnt have it available when you are paying take your money someplace else.

Would like to take the time out to acknowledge Jose, Aurelius, & Deniya for their exceptional job on correcting my concern. I greatly appreciate all 3 for the fast and friendly service they provided me with. Hard to find people in a work environment like that. They deserve a raise🤑

Great products and fast service for curbside pickup. A little pricey but the quality and service are there!

All I wanted to do was buy a car stereo. I spoke to 3 different employees who all passed me on to someone else. The guy I was finally trying to talk to just flat out ignored me. I left. Im going to drive all the way to another best buy and try again.

While members of the Greek squad were extremely knowledgeable, other regions of the store lack. At the mobile phone counter, I was serviced initially then asked to wait half way through my story for someone else staring their shift. After waiting over 6 mins, I left. Why give that particular store my business? Im an Elite Plus member with over $13,000 spent with Best Buy this year. #Disapointing

Went to get my screen replaced through Apple care and they would not replace it due to being able to see the inside right under the top speaker. They were trying to get me to replace the whole phone instead. Took it to two other phone repair shops and they both said it would not be a problem to just replace the screen. So unhappy with their service!

Purchased a computer and a printer had a young woman assist me with my needs very friendly and helpful her name was Erika I recommend her. Warner Robins Ga. location.

Went there to get something I ordered off line and found some other cool stuff at a decent price and everyone was nice

Cannot give less than a 1 Star review or I would. Funneled to an employee. He asked what we were there for. Told him a display to display cable. The employee says, all the way in the back corner over there. Real helpful (not). Finally find and proceed to the checkout. There are signs pointing to the checkout. We make our way through the maze to the register. No one is at any terminal. We stand at the checkout for several minutes, watching the original helpful employee talking with another employee. We are then waved to the Customer Service counter. There are two lines, we go to the line directly across from the person who td us to go there. He proceeds to call the next guest, which was the person in the line next to us. Then both lines became customer service lines aiding in refunds and technical support. After waiting 8-10 minutes, we left without the cable. Amazon will be cheaper and we can get it in about the same amount of time.

Went to take my laptop to the GeekSquad because I was having so many issues and I figured there was probably a virus. The wait was very long because there was a customer in front of me but once it was my turn the agent was very nice, even though he talked me out of way more money than I planned on spending, it was a better deal to keep my device protected.

The manager was very helpful, informative,friendly and professional. While I was looking to upgrade my phone

They call it BEST Buy for a reason

Great service with the Geek SquadVery helpful...appreciate it

I had never been to a Best Buy before but our granddaughter carried us up to it in Warner Robins and it was a very nice store.

I didnt like the CSA right at the front door to help you. If you just want to look around you have to go thru the CSA first. Store has a good layout and everything is easy to find.

The people are helpful, they lost a star for wanting an appointment to see the cell phones.

The crew at Best Buy is always so helpful. I cant think of one bad thing to say. Every encounter I have from the front to the back is ALWAYS stellar. Thanks Best Buy!!

Very pleasant, busy and had better selection of appliances than Home Depot or Lowes. Also lower prices for same items. Im satisfied with the service I got

Had to pick up my item here and I forgot my ID and the individual was nice enough to bring my item out to my vehicle so that I didnt have to go back in. Sadly, I cant remember her name but she was a short white girl with blonde hair. Thank you Best Buy.

Erica has helped us a lot here. I needed a new phone and she was being so helpful by setting it up. She has pleasant and cheerful personality. It only took her a couple of mins and mines ready. Thank you Best buy!

Very little associated working in the store. People waiting forever in the lines. Need to get a phone for my granddaughter. Did not seem like they had near enough people to wait on customers.

Not good customer service. Trying to buy a refrigerator. Guy wouldnt help us. Told him I could buy the same refrigerator at Bes Buy in Macon cheaper.

Quick and easy. Knowledgeable staff

Over priced they seem to be to busy to help customers but had plenty of time to talk to coworkers

The social distancing protocols are all on point but, know thyself, if you dont have at least 15-20 minutes to wait to pick-up at Customer Service...have it delivered to save yourself a bit of aggravation.

Been here many times over the years, never really a bad experience. All the customer service has pretty much always been good.

As a back story our stove died a week prior to going to best buy to get a new stove as they had the lowest price on the one we wanted. My wife doesnt like going to best buy because she says they are rude and not very helpful but i convinced her to give it another try. We got there found the stove we wanted and waited patiently for the first 20 minutes for someone to come help us. 20 minutes turned into 40 and my wife went to see if someone could come help us. The young lady at the desk was polite and told us she would get someone right over. Another 20 minutes goes by and we watch as associate after associate walks by on their phones or just milling around. We leave at this point and go to home depot where they are more than happy to help us spend the $760 that we paid for our new stove . Thanks for nothing warner robins best buy we will not be back again.

Very pleasantNo hassleTold the guy what I wanted. Got itPaid for it. And went home

Best Buy has all ya need electronic wise.

Very good service.

Very helpful of the things I got there

Online pickup order was quick and easy to get.

Trying to speak with someone to reschedule appointment to install web root security on my tablet which I were told when I renewed this that it is compatible on 3 devices, cant get it on my tablet. No one answers, just music playing, then I am switched from person to person...customer service is not the way It used to be...

Christmas Eve- busy of course, love that they directed you to your area of interest when you first walked in. No one was in the area I was in (printers), and no one ever asked me did I need assistance while I was there. So I give them 4 stars... I understand it was chaotic, but customer service is still important.

Was helped by a super helpful and patient employee while buying a new phone.

Small store but helpful people. Willing to look up items as needed.

The epitome of customer service. Its like theyre trained to be helpful without lurking. What do ya know, it works beautifully.

Place has a nice, clean and orderly layout. But holiday season has this place bare as far as the unique tech items that you want for the holidays. Im sure it is due to supply chains and companies not having a surplus of certain tech that we all want for Christmas. Not knocking the store because they dont make the products they sell... but man. Getting a new console that isnt Sony or Microsoft shoulda been a slam dunk Nintendo... but oh well. Maybe early 2021 we will get that surplus on store shelves.

Employees are courteous and helpful. In spite of not finding exactly what I was looking for, (xlr microphone) they generally have a good selection of items.

I appreciate Jeremiah doing his best to get me my order with many customers at one time. He has a great attitude and is very courteous getting the job done. The gentleman at the Shawn/Sean i wasnt particularly happy with. I felt like he had smart response with my question at the door. He should remember his customer service when dealing with people. I would do zero stars if it wasnt for Jeremiah. Ill rethink ordering if I have to deal with Shawn/Sean at this best buy.

As expected, Best Buy has great customer service! I went in looking at the PS4 gear and gaming PCs but got caught up at the cell phone section. It was fun testing out working models of the new Samsung 9 and Note 9. Prices arent the best, but thats usually the case with brick and mortar retail.What sets Best Buy apart from other tech stores is the Geek Squad. I love how knowledgeable the geeks are, and the easy installment plans they have, to keep your electronics running smoothly. Although they seem to have limited ability to maintenance Apple Macbooks.

Staff is great, store is super clean, all products seemed to be top notch. I come from Macon to shop at this location!!

I always have amazing customer service at this Best Buy.The people are laid back, professional, knowledgeable, and helpful.As a middle-aged woman, Im used to associates talking down to me about technology, but Ive not had that here, which I appreciate greatly. (I was a software trainer at one time.)Love this location!

Knowledgeable Friendly and Charming greeter... Covid19 safety precautions WONDERFUL Online PICK-UPS Customer Service.Thanks BB

The place looked magical, clean and very friendly people

Pleasant experience the last few times ive been.

Used to love going their to look at stuff. Now it all bare shelves and little product to look at

The geek squad installer was very helpful in finding the parts I needed

Dealt with 3 very rude employees, at least one of which was a supervisor. I already left a review during the hour I gas to wait in my car, just wanted to say thanks to Ryan. The fourth person I spoke to during the time between walking in and being told to exit because of this oh so deadly virus.Ryan was very polite. The other 3 (wish I got their names) could definitely learn something from Ryan.

Wont let me in store without wearing a mask. Bought just what I needed only. Probably would have bought more, but Im not going to shop around with a mask on. There is not any evidence to support my compliance.

The team members are always willing to help. You know how you go some places and you can tell some team members just dont want to be there and we all get that way sometimes. 99% of the times Best Buy team members are polite, waiting for you to ask for help in that not going to crowd your space, all you got to do is ask type of way. Most of the time I shop with them for electronics. The positive energy Best Buy team members give off helps a bunch when it comes to spending my money which is not a lot but I want to feel comfortable when spending that little change I do get. Best Buy has the best professional employees in Warner Robins.

BestBuy is like that friend you only call when everyone else is too busy to hang out. The local store is decent, never had any guff from the staff.Prices are high, the return policy is criminal...

Very helpful. Polite kind. Clean well organized.

Nobody is available to help. Looking for a laptop for and couldnt get help for 30 min. Asked on my way out and was told customers have to walk back up to the front to request help from the person at the door. Dumb, not going to walk in find what I am looking for and have to walk back up front to get help, not when there are employees around the store. Wont go back

Back to regular hours but still doing curbside! Yay!

This Best Buy is pretty nice, the best attribute though is the staff. Customer service is great and they are knowledgeable of product placement, and of the many different products themselves, but it’s the staffs willingness to help that sets this store apart from the other Best Buy’s I have been to.

Very good service

Just found out the return policy is 2 weeks. I have 2 products that have failed just outside of this window. Really frustrating that the store only stands behind the products they choose to sell for 2 weeks. Definitely not doing any more business with them if I cant trust that my money isnt being wasted on poor quality products.

Got what we went after. Employees nice.

The best Electronic Plus store around

The store is fine. Its Best Buy so its what youd expect. Never had trouble with anything IN PERSON. The bad review is for the hour and a half Ive been on hold trying to contact someone IN STORE. Theres no way possible for all the employees in this store and all the phones they have, someone isnt able to answer the call. Ridiculous. Also their online customer support are about completely useless. Not this stores fault but worth noting.

Nice, clean store. Employees are friendly and understanding.

Made my last trip into this business. Some of the worst customer service these people dont have a clue what they are doing 👎👎👎👎👎

Theres never anyone to help you.

The place I always spend more money than I intend to

This place is a joke. I walk in and walk around the appliances and no one works in that department. According to the girl at the service desk everyone works every where. Yea, i want the same guy who cleans the toilets to help me buy a dryer. Get over yourselves BB

Great help with my airpods purchase, not so much with appliances

Short staffed but it was ok

Couldnt find anything. Everything behind counters. Staff not friendly. Not the best buy I remember. Went in for a specific purchase and left with nothing.

We literally strolled in like 10 minutes before they close, but no one acted irritated or perturbed, had several employees help. Good customer service, knowledgeable associates, friendly and helpful.

I totally agree with Ashley Simon that the employee at the entrance way of the store where you check in not only has no clue what customer service is but exemplifies what it is not. Rude. Customer service is all that will keep an electronics brick and mortar store open. If Best Buy doesnt get this store focused on customer service their days are numbered.

I dont understand why this Walmart cant stop things avocado whoever that you need to stock it so people can buy things that they need

The Manager makes you tell him what you want to look at before he allows you inside. I bough my husband slim eye glasses for Christmas. .. and the box was empty when he opened his present! Also the Samsung expert told me a S-Pen for a Galaxy S10 would work in my Note20 Ultra. It doesnt. All around negative experience. I recommend sticking with Amazon.

Employees were just standing around when my husband search all the store without assistance. Even when he asked if they worked there they still acted like their conversation was more important than the customer.

Not a lot of laptops in stock today. The three stars its for that reason. Fortunately the associate that helped me today encourage me to order and have it delivered at my house. Which I did he was very helpful.

I would highly recommend that you do not use the best buy in Warner robins ga I paid for a radio and installation and got told they had too cancel my appointment due too there technician being out then they turned around and just canceled my hole order and never contacted me and its two- half months I will not be using best buy for anything else

Dont like this store it seemed dark and employees seemed like they didnt want to help

Best Buy is loaded up with Tech. We got a good Sony DVD player at a great price.

For all your home appliances and computer products.

No one offered to help me.