I had a wonderful experience each visit. I think if you go with a realistic expectation that these ppl are human and are trying to provide services for many people, then youll be fine. I dont like waiting for my glasses, as I prefer to readily leave with a pair but in office they treated me well. Also I was referred to them after crying about getting a diagnosis of cataracts and glaucoma from another eye doctor who also put drops in my eyes that partially blinded me for 2 days. Went here and in a short accurate test, it was found that I had none of those things n in fact had astigmatism in both eyes. I love my glasses and never seen things so clear.

The eye doctor was very knowledgeable and very patience, Im happy with the service I received.

Very nice staff.

Wonderful staff, great service!

This is really one of the worst places to shop for glasses and I do not understand why they are even still open after the horrible service you get. My mom had a change in prescription and she needed to get prior approval from her insurance. When she went it at first, she asked them to call the insurance and they would work it out. They did not want to, so we called the insurance and Health First took care of it. They said they would call when they get the approval, which never happened. I had to call to find out that they would only change the lens. A few days later we got a letter from the insurance company stating that my mom was approved for lenses and frame. Yet South Shore Opticians only wanted to change the lenses. We went in with the letter and the lady taking care of us could not believe that the letter said frames as well. She called the insurance and interrogated the representative as to why my mother was getting frames as well. We were right there and heard the conversation. I felt as if they had to pay the insurance bill. I have never seen such horrible actions by a person who has nothing to do with the insurance. She insisted that the representative tell her the reason for getting frame as well. It was very much a shame and if my mother did not need it and didnt want to have the insurance to another approval somewhere else I would have been out of there. There is nothing good about this store. We even had to call back to find out if the glasses was ready since they did not. The glasses case given is a waste, the 99cents store sells better. They are the worst store at this mall and Green Acres should throw them out as soon as possible. They are bringing the mall down.

Let me start by saying I read other horrible reviews of this place and it is a very funny coincidence that there are many low quality reviews being submitted because my encounters have also been horrible. They need a whole new staff. The manager Miss Thomas tried to work out a situation with me which happened because of one of her employees who did not stop to verify my insurance benefits as of that day because she wanted to make a quick buck. Even that deal was like pulling teeth. I did not receive my glasses until the next week which I was in a rush to have 2 days after I originally ordered, which I would never have tried to get from this place if it wasn’t going to be done timely. There was no urgency in getting in contact with me except for one phone call. I had to basically pull teeth with the manager to get compensated for there inexcusable bad practices. I had an issue with the glasses days later and a worker there “Sabrina” is by far one of the most unprofessional people I have ever met. She told me she heard about my situation and nothing satisfies me, really ????? What would have satisfied me is if she minded her own business. She has the nerve to tell me she has been “working” on glasses for “10+ years” or whatever she said, definitely can’t tell and I don’t care. Your a horrible staff member and need a new gig, “Sabrina”. I recommend no one to go here, the establishment may have some good employees but it is not consistent and there are a bunch of rotten eggs in the bunch. It almost makes me want to give google maps a bad review for not letting me give this business a bunch of negative stars.

I was given excellent service. The doctor was patient and explained what she was doing. The employees were very helpful in helping me choose the frame and made recommend for me. I am very happy that I found south Shore Opticians. Thank you for your assistance, my glasses were ready in just a couple of days.

Awesome place to shop almost anything you want. Awesome customer service. Very helpful staff. I never had any bad experience at south shore!

Straight up unprofessional. The Asian woman who does the eye exams is so quick to get you out, she gave me the wrong prescription. The woman at the desk, by luck she lifts her head to even help you. They told my mother she needed to get cataract surgery in order for Medicare to cover her glasses. The only thing, MY MOTHER DOESNT HAVE CATARACTS!! They will rip you off every chance they get. I give them no stars.Dont even waste your time.

Work was fast and excellent got my glasses one day. The staff are friendly and knowledgeable. Very good experience

These people are pure scammers, charged both my insurances and I never got any lenses/glasses. Watch out for these scammers they are unprofessional and will try to force you into buying frames when you don’t even want or need them.

I purchased some glasses for my child at the location. I liked the work and the service so I came back to pick up 2 pairs of glasses for myself and contacts for my other child. We received service on 9/14. My daughter and I both had eye exams and I picked out my glasses and she was fitted for the contacts. I made a $378 deposit and was told to come back next weekend for the glasses. I come back 9/21 only to find a shell of a store. I told the clerks that I was there to pick up prescriptions for both my daughter and myself and was told they were closed. I asked for how long and I inquired as to why the customers were not notified as Sunday is my only day off and the store is far from my home. One of the clerks said my items were ready and she would drop them off to me at my work. They took my number and said they would make arrangements for drop off on Weds, 9/24. I didnt receive a phone call and went back to the location to get my items on 9/28 and the location was completely boarded up in the mall. I went to the mall help desk and they said they were renovating and would be open the next week. I was there again 10/5 and they were still closed and the mall information kiosk had no information. Im not sure why this seemingly reputable company that had been there for years has up and disappeared. I would like the items I paid for. This is outrageous.I would like either the glasses with our written out prescriptions, or my money refunded and my insurance claim reversed so I can procure eyeglasses/contacts elsewhere.I will be escalating this to the Better Business Bureau and any other measures I can find.

Being going there for years. They staff are amazing and will work out prices with you

Fast professional service and a great selection of designer frames.

THIS PLACE IS A JOKE. THEY DONT HAVE SKILLS OR HUMANITY SPEAK TO PEOPLE WITH RESPECT. NEVER LET US KNOW WHEN THE GLASSES CAME IN. NEVER ANSWER THE PHONE, WRONG HOURS LISTED ON GOOGLE, SNAPPED AT ME FOR ASKING A QUESTION. THE LIST GOES ON AND ON. GO SOMEWHERE ELSE JUST NOT HERE.

Early 2017Excellent service,and the eye exam was quick(approximately 10 mins or less). The eye examiner and the staff were kind and soft spoken. Will surely revisit.Update 12/29/2017My second visit here was one of the worst experience I had last year. IF ONLY I COULD ERASE THIS MEMORY...The wait time was long, dont expect to be seen by first come first rule base. The report behind the desk told meoh this customer had an emergency in the morning and had to leave now how the hell does this customer have the right to be seen first 6 hours later???!!!I wanted to get my glasses aligned, even that took more than 20 mins. Im not asking for doing things immediately but treating us like this was pathetic. I definitely felt being judged by the rep.

The staff was not helpful in picking out glasses she just pointed and told me to pick and i was far away from frames

Not a very thorough eye exam, and the sales people will get you to get add-ons that cost more than most places - and arent as described. Youre better off going to your local pharmacy and picking up pre-prescibed glasses there, rather than this place.

Amazing service wonderful staff! Love my glasses!!

Very unprofessional and customer service is horrible. I’ve been calling for days and answer

I am not please with the last encounter I had with them. The customer service on the phone was a horrible experience. She was very rude and accused me of not paying for an eye exam, when they will not do an eye exam with insurance or paying in cash. I had been going there for over 12 years. I am really considering not going back.

Great staff with an even greater selection of eyeglasses you desire for an affordable price

This review is for South Shore Opt, in Green Acres Mall in Valley Stream, NY. I bought my glasses from their cart Eye Buys outside Victoria Secrets. It took almost two weeks for my of pair of discounted glasses at $350.00 to arrive. Idk about others but this is a great amount of money even though I pay $600 in insurance every month but the glasses that are provided for insurances look horrible. So I paid full out of pocket. The glasses arrived with HUGE spaces in between the lenses and the frame on both sides. The white hair headed older man w glasses cheerfully helped me picked them out but quickly caught an attitude when I complained about them. He walked away angerly at the time now I know why he was the one who put the lenses in. After another two weeks to replace the lenses after they attempted to fix them in house failed. New lenses were ordered I later found out. So why today October 4, the same problem.. Now I have been very accommodating, patience and calm after paying in full and waiting a month for my glasses. The spaces between the lenses and frame are still so apparent - standing right there At the cart I stick a corner of a piece of paper right through to the other side. Heres where it goes bad to worst I walked over to South Shore, walking up to the counter and before I could open my mouth the white hair headed gentlemen and I use this term loosely comes over to me and says with an attitude whats my problem now! What! Ok. Now its on!! Excuse you! He was rude disrespectful and unprofessional and proceeded to tell me, at there cost they replaced the lenses, Um yeah, because you guys broke them.That I could take my business else where, that he didnt care if I stuck 3 sheets of paper through the glasses he was not going to fix nothing else and said he was through talking to me and that he has been in this business for 40 years and the Boss!!! As another women, I later learned was the co manger or boss ( she did not reveil that at the time) proceeded to answer my questions. As white hair headed man, now returned from the back room to tell me nothings wrong with my glasses yelling and screaming! Im like wth I thought you were through w me now this lady is helping me!!! Never in my life!! Ever again will I ever use or refer this business after using it for many years at that!!! If this is how you treat returning customers... Im just disgusted.

Worst optical store in valley stream they took advantage bcoz they only accepts insurance in neighbour hood .I went store for my son glasses and i request it is emergency so plz a/s/p lady call some body and make sure and she said OK u will come Saturday any time and i went sat 1 lady came after 20 minute and she said we dont got delivery you will come on Tuesday .She dont say any sorry or excuse .Then i went Tuesday 2 oclock one guy is there he look like owner he check and he say same thing we dont received delivery he dont say sorry or excuse and he say why you dont call us before coming i say no body say me call first then he stand other side and same lady came and she say u use your phone why you dont use your phone and every one laugh and say you come later i say what time i will come they say use your phone and call before coming they all soooooooooooooooooooo rude no one say any sorry

Very fast service with perfection.....

Got both my sons glasses here arrived in 2 days

Terrible place, the worst service you can ask for! They all want your money. Greedy people

THIS IS THE WORST PLACE I HAVE EVER DONE BUSINESS WITH THEY CAN NEVER GET INFORMATION RIGHT ITS RIDICULOUS AND THEY COME OFF RUDE ESPECIALLY THE WHITE GUY