Everything I needed in one place: shoes for work, shoes for yard work, ideas for holiday gifts, a new life jacket aaaand best of all I even got my fishing license there! Friendly and helpful staff, clean and organized store. Thanks!
Always welcomed right away and they are more than happy to help or find someone to help when needed.
The 4 stars are for the selections and prices. The service needed a little help. There was this young man and woman standing at the end of the aisle talking to each other, they saw me walking toward them, they both went in different directions. The guy came back by a minute or so later asking if I needed help with something, I just said, “no I found it and thank you.” Janella on check out was total opposite. She was greeting, asking if we found everything, offering some kind of promo. In total honesty, I’ve been to this store many times before and have had great customer service, that’s why they get 4 stars, I won’t allow bad apples to ruin it.
Got what I needed there and the staff was so kind. I left my cell phone there and one of the staff walked with me until I found it. She was so kind and the front cashiers, and greeter at the door. All four ladies were concerned. I got it back and went to tell the front three ladies and they were as happy as me and the lady who was helping in the clothes department that walked with me. They had joy like I had finding my cell phone, where i left it. WOW! Great people! I will be back.
Jasmine is awesome!!!! Showed us where we could find what we’re looking for instead of just telling us. Excellent excellent service excellent personality really enjoyed her helping us and I will be back
Can always find what my son needs for his sports. Easy to find staff to ask for help when I need it.
Went in to look for football supplies for our team. Staff was helpful and attentive. My only complaint about this Academy is that they dont have a lot of football inventory. They have a wide variety of baseball and softball inventory, but the football section is always very small.
Academy Sports has a lot of different things. Good prices. Good employees. A clean environment
Instead of multiple small lines that are quick and easy to distance the Tuscaloosa branch has decided 1 long line out into the shopping area with everyone bunched together is a better way
Helpful staff at the gun counter that was very patient. Didn’t wind up buying because they didn’t have what I was looking for.Overall, would go there again if I needed a basic firearm.
Sale personnel had no interest in helping you. I asked for assistance and a young lady started to assist me,then she just left me and went back to gather with the rest of the personnel that wasnt doing anything except standing around talking to each other. This was a terrible experience. It just proves that good help is hard to find. I hope I dont have to come back to the store no time in the future. The worse customer service.
Nice variety for each type of item we were seeking. Clean. Good location. 👍
I went in there today an I was greeted with and smile and how are you doing today from the moment I stepped in the store to the moment I left the store. Havent felt that welcoming in a store in a looooong time. Keep up that greeting committee!!!!
Same great items and just less service. Employee I tried to ask a question to all of a sudden became busy with something else. I did find what I was looking for.
Needed a Mosaic Rocking Chair. Called Tuscaloosa store Ms.BRIDGET !!!Rocked .She put my name on the only Chair in the store. I drove the hour trip, the front assistant helped located the chair, I paid for it and she loaded it in my car.Tuscaloosa Academy Awesome Job!!Im Happy 😊
The prices are a little high, however, its worth the excellent customer service. Bullets arent ever in stock in common calibers, but, that due to the government trying to neuter ours right because they cant out right take a god given Right. The government is supposed to ensure our rights are protected. Our rights arent given by the government they are inalienable to protect our life, liberty, and our pursuit of happiness
Friendly knowledgeable staff. Nice place
I enjoy the wide spaces in academy sports stores and the staff never fails to be friendly and quick to ask if they can help. Now if they could just get some guns and ammo they would have it all
Great service and selection of gear for all your outdoor activities.
Great place for the hunter person to shop, just a pity that there shelves are currently very empty
Staff is amazing great clean and positive environment.
Every time I go in this store I get amazing customer service! We have bought some guns and they were really helpful. Noah in the gun department is awesome!
Had what I needed. Plenty of staff so I got out quickly. Great prices also
I like being helped, but not to feel crowded and nervous because workers follow you at a distance. Otherwise, very good.
Ordered a cooler for store pick up. Received email that it was ready for pickup. Had to wait over 30 minutes for someone to “find” it. Then when I questioned why it didn’t have the strap like it clearly shows in the picture online, I got a “oh well that’s all we got”. Very unorganized and a “don’t care” attitude from customer service.
The staff is always so helpful
Athletic gear all in one area. Clean store, well maintained.
When we walked in we were greeted. We found what we were looking for.
Id like to see more popular brands of shoes, like Jordans labrons
The prices were kind of high, and I couldnt find some things in my size, but overall great service and everything was easy to find.
Management very personable store clean
When you start refusing to tell people the ammo you have in stock its a lazy policy. How are us regular guys who have jobs supposed to get anything. Had a lady yesterday when I went in tell me yall would be happy to let me know over the phone so I didnt have to keep coming in to find yall just sold out. Apparently today it is to much to ask.
Was at this location an hour before it opened waiting to see if there was any ammunition. Around 8:30 am an employee walks out and announces if you are there for ammo, then all they had was shotgun. He said it several times. I was first in line and didn’t need shotgun so I left. I came back to grab some shotgun ammo just to have on hand only to find out they had 9mm, 556, and .308 in stock. I missed out on a 300 rd box of 9mm because an employee misinformed an entire line of folks waiting at the door. What good is a business if you can’t trust an employee? I’m sure it was a mistake and they probably didn’t mean to mislead people but ammo is hard to come by these days and you shouldn’t make announcements if you don’t have all the details.
Everything was great. We found everything we needed and the staff was great.
Worst experience EVER! Received a shirt as a gift and was swapping for a different size - same exact shirt just a different size and was charged a difference in price! The shirt differed in no way except the size and was told by a manager that because we did not have a gift receipt that we would be charged a difference in price as apparently the shirt was on sale at one point (don’t know if it was actually bought at the sale price or not and really doesn’t matter) as we were only swapping for a different size! Will NEVER be back here. I have shopped many places my whole life and have never had this happen. I understand if the shirt would have been a different style or if it didn’t have the tags attached but the shirt still had tags attached we just needed a different size and I was charged a difference because apparently at some point was on sale. I am furious with the way this was handled and recommended no one shop here as I sure wouldn’t want others to experience this same thing.
Smiling faces and eager to help u find what ur looking for
We always come out of this store happy and bags of clothes and sports goods.
Customer service is awesome. Prices a little high. Sure is clean and organized.
Always stocked and well staffed
Went tax-free weekend they kept the stocked well.
Great selections, reasonable prices
Didnt have anything I had went in for. And when ask for assistance the guy was very unhelpful
Enjoy shopping there, but seems common for items to be miss priced.
Great Service. Polite and helpful employees.
Nice clean store & helpfull
Had what I needed, but it was difficult to locate. Things had not been reshevled properly.
Very clean and well stocked
Very poor selection of mens shoes will go to B,ham next time
I love Academy Sports and so does my husband. We can both shop there without bothering the other... Lol.i bought the ADIDAS top in purple. And the Under Armour black & iridescent colored tights for only $118.00. My husband bought himself a nice fit Under Armour top for $35.00. We had a great time with the staff helping us try on clothing.💯% Staff❗✌
Great place with a wide variety of sporting goods for any outdoor enthusiast.
Pretty good place to do business got all your sporting goods and some
This place had more stuff than any of the other Academy Sports I have been. How they are lacking on the Coleman repair kits.
Always love going to this store, the cashier was extremely nice!
Very friendly, helpful and courteous.
Love the prices and selection but the lines are crazy long at all times.
They had most of what I wanted but they need to stock up a bit more
I always love going to academy sports, the only problem I have is they are alway out of shells and bullets for hunting. I know there is a run on this product but order more than you need . Hunting season is in and Christmas is around the corner. Why buy a gun if you can not shoot it. But I still love going to Academy.
Found what I wanted. Checkout lines were long.
I will recommend this place for purchasing guns for how thorough and transparent they are about the paperwork. Very competitive pricing and knowledgeable staff makes the experience better.
I love this store, but I spend to much money here when I go.
Found the shirt I wanted.
Very clean good service prices fair
All the handicap parking spots were full of unauthorized vechiel and manager on duty was not concerned when I approached him about it
I love this place. They have amazing prices on their shoes and I can always count on them to have the products I need.
This is like any chain sporting goods store youve visited. They have a good general selection. They staff is friendly and helpful . The store seems to be well stocked .
In and out. Not busy at all
Friendly staff, clean store, ok lines and they move pretty quick
Good selection and pretty good prices. Checkout was quick and easy. Service is always very good and friendly!
The prices are too high for the products you receive
Nice and helpful folks
Huge variety, great customer service!
They had exactly what I was looking for, and it was easy to find it. I didnt have to wait in line very long at all, and the cashier was courteous and efficient. Overall, it was a great experience.
Same product had 3 prices on the shelf and yet another price on the packaging. Had extreme issues with a return. Overall experience sucked this time out.
There are so many great things sold here and even if they don’t have it they can order it and have it delivered to the store. I don’t go very often but I always find exactly what I need when I do. The staff is always willing to help me find what I need. I love the active wear and hunting gear. I usually buy my tennis shoes here and that selection is pretty good too.
Always find something!
Definitely like that they do curbside pickup
Had No Hunting Supplies,Actually looked like the Store was closing.Went to look in the clothing section after I didnt find any hunting merchandise and there was very little if any Carhart clothes to choose from.
Plenty of merchandise. reasonable prices. helpful at the check out but the people on the floor were too busy looking at their phones and talking amongst themselves to be helpful anywhere. Guns and hunting did a much better job at customer service.
Great place to shop! Good deals. Clean store
Excellent selections!
They had what I needed. Thanks.
Nice and neat also very orderly
Good place to shop.
Good prices, but the popular items sell out fast and arent regularly restocked.
This store wont ever answer their phone and most of the employees I have encountered (especially service desk) all act like they are doing you a favor by letting you shop there, terrible customer service.
Prices are reasonable. Service is great
Great place for sports gear
Saw an ad for something on sale, called to make sure they had it in stock, drove 20 miles to buy it and the manager said it was a misprint and they had marked the price wrong on the shelf. He tried to charge me $130 more than the advertised sale price. I left and found the same item at Gander Mountain cheaper than Academys advertised sale price.
Selection is amazing! Blows Wal-Mart outta the water. Clean, organized, and not near as many customers clogging up the aisles. Staff are courteous and knowledgeable as well which is a plus.
Very nice employees!
Helpful and friendly staff! Good selection of outdoor products!
Great store
I am very disappointed and shocked at the suicidal madness that has seemed to grip Academy sports. The powers that be have issued a decree permitting that privately owned retail stores can open back up for business but despite this allowance, and in light of the knowledge that there is no significant danger greater than at any other time to opening their store, Academy has decided to continue encouraging the panic by not allowing me to go in and buy a bicycle. If this store wanted to ensure their own bankruptcy I dont know a better way then by refusing to let customers shop in their stores even when there is no good reason not to do so. I wont be encouraging their silliness by giving them any more of my money in the future.
Very professional and very helpful to find what you are looking for.