My last 2 vehicles were a Toyota and then Hyundai. Oil change service much faster at those dealerships in Tuscaloosa, but staff extremely nice and waiting area comfortable. Maybe add ability to schedule appointments instead first come first serve?

I called several times over about two weeks to check prices. Every time I called I was told they would have someone call back or put on hold then told they would have someone call back. The first time a man called back several hours after my first call. He was rude and acted like he didnt have time to talk. He also answered what seemed like a personal call with a friend during our conversation and talked to that person for a minute or so. I could hear the whole time. His demeanor changed to much less formal. The next time I was told someone would call back shortly. I didnt get a call that day or the next day. I called again. That time I got someone to call back in maybe an hour. I spoke to a woman who gave me prices. The main thing I wanted to check and have done was my spark plugs. My car requires the intake manifold to be removed. The woman told me it would be $160 and could be done in one day without an appointment as long as I got it there by ten. I made the trip there next day at 8:15 with a ride waiting so I could leave my car and get to work. The first thing the woman asked was if my car was the one where the intake manifold had to come off. I told her it was. She said it would be $580. I told her I just talked to someone the day before who gave me a price of $160. She proceeded to argue with me. She had an attitude and acted like she didnt care and had no time to talk just like the man I talked to before. She asked who I had talked to, but I didnt know. I didnt think I needed to get names of the people, because I never thought I might be mislead and then questioned about names. She said the person on the phone probably didnt realize which car mine was. I told her I made sure she knew mine was the one where the intake manifold had to come off, and she then reassured me of the price and that it would be done in one day. Then the woman told me she remembered talking to me and that they immediately called back to let me know they had it wrong but that I didnt answer. She said they left a voicemail. I told her I had no record of a call or voicemail. She said maybe they called someone else. I asked her if they would honor their quote. She told me they werent doing it for $160. I reiterated they quoted that price the day before. She said thats why they left me the voicemail. I again told her I never got a call or voicemail. It seemed as if she was making it up. She said they werent doing it for that price and said sorry. I thanked her and left. I did the entire service myself for about $60. I will never pay for service or purchase a vehicle from this location again if I can help it. They had horrible service all around. They were rude, not knowledgeable, careless, dismissive, and I feel like I was lied to multiple times. If thats how they treat customers who just ask questions, I wonder how they follow procedures and treat their vehicles when they do service them and how much attention and care they give to their contracts.

Great experience, the parts personal was very helpful and got my parts ordered with no problems.

There are very few places I trust with my car, but Townsend Nissan is the place for me. No problems after they service your car and the customer service is great.

I always receive fast and friendly service.

Great