The exact carpet I was looking for was available at Mill Creek. The salesman was knowledgeable and kind and very helpful. The carpet installers were experts. Their work was precise. They were tidy and very careful with my furniture and personal items. They were prompt each day of the project and worked tirelessly to get the project done as quickly as possible. Laying carpet is very physically demanding. The installers were strong and very careful. I recommend you shop here. You will love their products and service.

The crew of 2 men installed my new laminate floor in my bedroom and closet in one day. They needed 3 more hours to finish the installation rather than return in the morning. Looks fabulous. Thank you, Martin and Luis.

Kyle at the Mill Creek store on 41st was great to work with when we wanted new carpet for our bedrooms! Also the installers that actually did the job were great too!

Had a fabulous experience working with Kim. I had shopped around for a week to find the perfect material to replace my floors. Although my order did not arrive on time, my contractor worked with us and we were still able to complete our project. Their service was great and pricing was much better than other places. Highly recommend!

Great pricing, selection, installers, and customer facing reps! I have been very impressed by Kyle Maler, his response time is phenomenal!

The whole experience from shopping to installation was great with one exception. We left the store thinking our order was good. Someone came out and measured and we thought we would be contacted for down payment and installation scheduling. When I hadnt heard from any one in 6 weeks (which is how long we were told it would take), I called to check. They said they had not scheduled us since they had not received a down payment. I was disappointed that no one had contacted us. They got us in the schedule within a week.

I’m not sure where to begin. Writing a review is unusual for me. I own a business and I like customers to come to me with concerns so I can fix them. Inevitably, things happen. A company with the right morals and values will make the customer at ease within reason. I did try to work out my issues with MillCreek. I’ll begin and only touch on the major points to be as brief as possible. I ordered flooring, tile, and granite from MillCreek that was installed by their subs. The granite went in fine. The flooring is still not repaired but I believe it will be an easy fix *if they will just do it*. The tile has been an absolute circus from step one. I never ordered metal edge pieces. Can you believe something would be installed that wasn’t requested or discussed? There were other issues early on. They were sidestepped and fixed pretty easily. But what can you do when everything’s installed already? I decided to be agreeable and keep the ones in the master shower with the understanding that other issues like oddly cut tile, hazardous metal edges and thick grout lines would be corrected. Seemed ok. I accepted the metal edge pieces on the backsplash because they were thin and what’s done is done. They did have to remove and replace pieces on my backsplash. The “correction” looks trashy with thick white grout lines around the corrected areas and tight tiles that met right originally. They kept saying “we’ll see how it looks”. Well, it doesn’t look that great. The worst problem of all is the shower in the jack & jill bathroom. I could go on and on. My builder and I even had top officials of the company over to look and they said they thought it looked fine. It’s within “tolerance”. And my walls aren’t straight? I ask them to make certain changes to get around issues and it gets danced around because they SAY they want to. But they don’t really WANT to. So I say ok. I’m conceding to be agreeable (we would have been there all day dancing around it if I hadn’t)... just replace the square metal with the rounded edge and we’ll be done with it. Please understand I never ordered metal trim I actually specifically ordered black TILE trim pieces for this bathroom that never came. The correction that was made that I looked over this evening is hardly any improvement. I left exhausted. If this was a Utica remodel I think a little more effort would’ve been given if it wasn’t a PERFECT situation. But again. Nothing was said until after the fact. I was told the liaison would be supervising the correction work. He did not. In fact, he came very late yesterday, work hadn’t begun by 11:30. He said they were waiting on product. It was only the backsplash? There are two other issues being worked on and all of them drive separately? I walk in, he’s on a personal call in my bedroom to his internet company. He said he wasn’t pleased with their service and he’d be canceling. I wish this debacle was that easy for me but unfortunately I’ll still have to pay the bill for unfinished flooring and a tile design that isn’t mine. My home is not my own. It was hijacked by MillCreek and even though I tried to be reasonable, the liaison told my builder I was hostile. Nothing about my interaction with the company has been anything like that. I was serious when I asked him a question, he was immediately arrogant. You bet I let him know right away that wasn’t acceptable. I have every right to ask questions. I’ve been kind the whole time. Until that point. I feel like there’s so much more to it and much more to say. I would just suggest to anyone interested, hire someone else. I will be sending folders of information and pictures to all of my builder friends. Angry is an understatement. The phots are just a few hours old, this is the corrected work.

The sales associate, Anne, was very knowledgeable and friendly. She listened to what my needs were and quickly had some carpet styles to show me. She could answer all of my questions.The installation crew was punctual and friendly.The carpet looks great and I would definitely use Mill Creek again!

Employee did a good job of directing me to a product that is supposed to take care of my needs. The installers did an awesome job. I chose a water proof laminate. I wish I had gone with ceramic tile. There was a lack of knowledge in how to care for the laminate after the install. I would recommend contacting the manufacturer directly before cleaning. Cleaning product recommended by Millcreek was highly NOT recommended by the manufacturer.

I’ve been remodeling in the Tulsa area for 20 years. It’s been tough to find some materials through the years and at a reasonable price. Mostly because things get standardized and when something doesn’t sell enough it’s hard to get locally. That’s totally understandable. But after connecting with Millcreek Carpet and Tile on a recent job. I’m glad to no there’s a place to be able to get tile that otherwise may be hard to get and at a reasonable price. Also, everyone I’ve connected with there were knowledgeable, helpful people.

Excellent craftsmanship as we’ve come to expect from Mill Creek. Very appreciative of their attention to detail.

Everything worked out just as we wanted. Our new floors look great! Thanks to Anne for all her help!

Great service for our second purchase and install. Installation of carpet was excellent, neat and great clean up afterwards. Would highly recommend

Great service. Friendly staff! Great install crew. A++

Kyle Malaer went above and beyond to locate the flooring I wanted…in OKC. It was worth the short drive to get what I wanted! Kyle made sure all the details were taken care of before I arrived at the warehouse to pick up my flooring.

Thank you Arthur for all your help and guidance in choosing our new floor, they really turned out amazing. So easy to install and great quality. You can’t beat the customer service or prices. Honestly this was not my first choice, but the shipment was delayed and he suggested this as another choice. I absolutely love them! I get so many compliments. Thanks again Artur Paylor for your patients and guidance through the entire process!

I had vinyl flooring put in my house. I worked with Tom at Mill Creek and had a wonderful experience. He helped me select the best product and walked me through the whole process. The install team was amazing too! They were timely, clean and efficient! Thank you for my new and beautiful floors!!

We were very disappointed with our experience with Mill Creek. Particularly their employee Gary Tallant. We had a flood in our home and had to have our engineered wood floors replaced which we just purchased from Mill Creek less than a year ago. Basically all Gary had to do was reorder what we ordered last year. He brought out a sample and I found it a lot lighter than what last years dye lot was. We had boxes left from last year to compare. He did say there would be dark and light in the order we would be receiving. When the installers came and opened boxes the panels appeared very light and yellow in color. I called Gary with my concerns and he basically told me that is what we picked and we knew from the sample it was a different dye lot. Rather than saying I’m sorry maybe we can help you find something you would be happy with he basically hung up on me when I said I would have to talk to my husband on how to proceed. I immediately called him back and asked why he hung up on me. He said now you need to listen to me instead of talking over me (his words). So I listened. He basically repeated the same thing this is what you ordered and I’m not sure if I can return it. The installer, Martin Blanco and his crew were great. They helped me lay a box out inside and he did look better indoors, although much lighter. We decided to have them go ahead and install. During this stressful process of having a flood and all the work in getting our house back to normal, I didn’t not feel like I was dealt with on a personal level as I was with Alex last year during our remodel. I understand Alex has left the company. Mill Creeks’ loss for sure. We will never do business with Mill Creek again.

I have had tile installed through Mill Creek, & the workers did a great job. It was 1400 square feet worth of tile, & they completed the job in 3 days. They cleaned up after themselves very well, & I am still very happy with the results 3 years later.The customer service I have received from Mill Creek has excellent as well. Everyone that I have talked to has been very helpful & knowledgeable.I will definitely return to Mill Creek in the future.

Mill Creek Carpet and Tile on 41st in Tulsa is a place where customer service is excellent as is carpet selection. My Karastan carpet is beautiful, was installed on time, and the installers did an excellent job from start to finish. This is the second time I have purchased carpet or tile from Mill Creek Carpet and Tile on 41st street in Tulsa Oklahoma.

Knowledgeable and helpful staff. Great experience.

Kyle was wonderful, he knew exactly what I needed to complete my project after my short description and had my supplies ordered and in In No time at all!

Kyle was great and informative he made the shopping experience easy and with his help made our look beautiful. Thank you very much and would recommend mill creek to anyone doing a renovation

Has a great selection and the turn around was faster than other shops we were looking at. Then, we were told the tile was ready. No communication happened after that, but when we went to pick it up, the level of service was vastly different than expected.Upon showing my receipt, I was just pointed to the end of the parking lot. There was no contact to confirm the warehouse was open, probably because It was still an hour before they were supposed to close.Drove down to find no door open, walked back up to let them know and was just told the warehouse might have closed early. There was no apology, no level of concern that Labor Day weekend might have been when we planned on doing the work. Just a flat response.When I asked for a manager, I was pointed to a gentleman that had headphones in and just lifted a finger and said I’m calling and then walked off. He seemed upset that I was asking to pick up tile during normal business hours.He disappeared and then I was told by the other associate that I can go pick up the tile about 5-10 minutes later. Walked back down to find that manager, who still appeared upset, and had been rude to my friend that had his truck down by the bay doors.Left a really bad feeling about an otherwise solid store. It felt like the manager was trying to make me feel bad about picking up an order that they told me was available during the hours they told me it was available. Upset me enough that I made sure to grab his business card in case anyone ever reached out about the experience, which no one did until they sent this review request.

We have used Mill Creek in past years and have found the sales staff and quality of installers To be excellent! Thank you!! We love our new carpeting!!

Had a job for them, they botched it up several times and refused to acknowledge their mistakes. They will change what is agreed upon even after a contract is made to make you feel swindled out of couple hundreds. I would suggest you to avoid here since they cant seems to understand what good job means.

Very helpful staff. Easy process.

Kim is very easy to work with. The product arrived quickly and was as ordered. I will use them again.

Our experience with Mill Creek and David was fabulous! This was a big project for me and my husband. When we get ready for another project, Mill Creek will be our first stop. Thank you, Patricia and Chris Elliott

The sales manager Gary was good to work with. The install team was prompt and polite and did a quality job. Overall the install was quick and easy. Happy with our decision to do business at Mill Creek.

We had a great first experience. I never once felt sold up and David the salesman quickly answered any questions we had before and after install.

Need to carpet bedrooms..very nice selection..only ones open at 6:00.. Gentleman who helped us was very knowledgeable..got us in and out quickly

We are very pleased with job Mill Creek did installing tile in our sunporch.

Look somewhere else.Turns out if you aint Caucasian you wont get any customers service. Was ready to have em replace all the floors throughout my entire house(^1500sqft). But i spend about 2 hours there and not a single person came up to help. Instead they all sat around talking and one of em was on his phone. Older Caucasian couple came in and they all got up and tried to help them and started walkingthem around the store Thank you mill creek for the experience. Will be taking my business somewhere else.

If I could give a higher star rating I would. Simply put, there is no comparison to other flooring companies, from when you walk in the showroom door to when the installers walk out of your home - the experience throughout the process is all 5 Stars and above! The Mill Creek staff was so helpful and such an amazing resource in helping us decide on which products to use in our home. The installers were kind, patient, meticulous and very clean with their installation. The products themselves are above and beyond with their quality. I could not be happier and HIGHLY recommend working with Mill Creek for all of your flooring needs.

Best staff of all the Mill Creek stores I have ever been to. I recommend this store to all of my colleagues that I work with. Everyone in this store is the best help. Will never recommend anyone but the most amazing Natalie Wilson. I can assure I will be spending large amounts with Natalie on my next home remodel!

Great selection great prices and sales manager very courteous and helpful. Good to see they take cautions against COVID with all wearing masks and sanitizer being available.

Mill creek was ok to work with. The installers wasnt to good.. the carpet seams came apart 3 days after and the wood floors i had installed i found places where it wasnt all the up against the wall. was lots of big gaps i had to fill... dont recommend the installaters for the price they charge

All winter we had issues with smoke coming into our new house while burning wood in the fireplace. Mill Creek tried several things, hoping to fix the problem, making multiple trips to Cookson, Oklahoma. Dustin and Brandon worked hard, but the most recent fix— a vacu-stack chimney cap seems to have worked! They could have given up, telling us “too bad,” but were willing to try and try again. I’d have given 10 stars if possible. Thank you Mill Creek!

I worked with Tom on my flooring project. He was very helpful and never pushy like typical salesmen are. I ended up having Mill Creek install LVP throughout my home and I could not be happier. The contractor was courteous and clean as well.

It has always been a five star experience. Tom has helped us several times with various carpeting, tile and wood flooring. His innovative ideas and suggestions have always been help make our projects exceptional. We have also purchased window and doors with the same satisfactory results.

There seemed to be only 1 sales associate on a Saturday morning. He was very helpful and took good care of us. Other people had to roam around and wait until we were finished.

I am not understanding these people who post awful reviews!!! I have had done business with them for over 13 years. Not only do I love the carpeting in both of mine and my daughters room (that they installed several months ago), I have had excellent experience with all of the staff (including the installers). The prices are excellent and the quality of the merchandise are top notch. The stores are clean and I am always greeted with a smile. I would highly recommend everyone take my advice and go with them for any house hold improvements!!!!

Guys were very fast and professional, would highly recommend

Great selection, knowledgeable sales lady, no high pressure sales and very fair prices. Found what we wanted in a solid core vinyl in a jiffy for around $2.50 a sq ft.

I work with Craig Orr as my salesman. He gets things done and hes very prompt about answering calls and keeping me informed on special orders. Prices are competitive and reinstall jobs are excellent

Great selection and Alex went above and beyond with my whole experience with mill creek.

I’ve done business with them for 12 years. Everyone has problems and I still work with them because they continue to try and resolve problems and become better. That’s all we can ask for. Continue to make adjustments to get better.

I had a great experience with Mill Creek Carpet from the moment I walked in the door until the carpet was installed and the sales person came out to check on the job. Ann Murphy helped me with the process and told me about all the sales and even though I was indecisive, she was patient and helped me through the entire process. I took samples home with me and it took me a few days to make a decision. Once a decision was made the carpet was installed within a few days. The installers were polite and professional and moved furniture carefully as not to damage anything. Im very happy with the three different kinds of carpeting I chose and after having it in my house for 8 months, Im still very pleased.

Rude salesperson. When I asked what the cost of installation was I was told I dont know. When I said I need someone to come out and give me an estimate the salesman said Im not gonna send one of my guys out there to measure just to have you use someone else to lay it . I never said I was going to do that. A man named Steven was nice and easy to work with but based on the lack of help and rudeness from the staff Ive taken my business elsewhere. I manage an apartment complex and they seriously lost out!!!

Dawn is awesome. It’s great to know that there are still professionals out there that put their customers first.

We recently remodeled our home from ceilings to floors, and the ONLY problem we had was with the carpet. Immediately after installation of the carpet, I used our vacuum and the attachment to clean up the extra strands of carpet that were left. After this was done, I looked down and saw that the carpet had frayed in three places where the vacuum had sat while using the attachment. It should be noted that I have used this vacuum in three different homes on varying kinds of carpets and this has never happened before. I called at exactly 10:00 the next morning to report the problem. They sent out the salesperson who told us that it definitely should not have happened, and then they sent out her supervisor, Gary Gray, who also said that he had never seen anything like this, but they (Mill Creek) would make it right. He also said that he uses the same kind of vacuum we did at his home. Mr. Gray explained that they would contact the carpet manufacturer and get the resolution process started. That is when the prompt service ended. I had to call multiple times and e-mail to get the next step of scheduling an independent carpet inspector to come, and then I had to call Mill Creek to get the results. During this time, I was confident that everything would turn out OK, relying on Mr. Grays promise of making it right. After almost two months, it turns out that Mill Creek is not going to do anything about the carpet, saying that it was our fault and coverage of this is not in the warranty. A warranty that Mr. Gary offered to print for us AFTER his refusal to discuss a resolution to this problem. Mr. Gray refused to answer many of my questions as to whether or not it was a logical expectation that the carpet should hold up to using a vacuum and its attachments. He refused to answer my question as to whether or not he felt he was making it right like he had previously said, and when I asked him if he felt there should be some prior warning that this could happen to a new carpet, he gave me an analogy about putting oil in a car. Exhausting!Finally, although the salesperson and installation people were kind and professional, we would NEVER use Mill Creek Carpets again. This was our first time to purchase carpet, and the last time we will use Mill Creek.

Byron was very friendly and knowledgeable. Helped come up with several solutions!

Nice range of carpet quality. Friendly Service

We always use Mill Creek if it is something that they do. They stand behind their work and make sure you are happy. They have been in business a long time and have an excellent reputation.

Thank you so much for such a great experience! Amanda did an awesome job!

If I could give this place, as far as employment, ZERO stars I would. My great grandfather worked for Mill Creek for OVER 20 years, had money taken out of every one of his checks for retirement, and you idiots DID NOT give it to him. He was a full blood Cherokee man full of integrity, peace, kindness, love and amazing people skills. You dooped him out of an amazing retirement for him and his grandkids and great grandkids all because you’re apparently racist. That’s just the bottom line. I so wish I could somehow get into his 401k package there and do something about it. So at least his last living grandkids could somewhat enjoy it. WORST. EMPLOYMENT. EVER.

In January, 2014 Millcreeks people, two men, came in to myhome, to do a simple tile job.When they left, they left $ 4,800 dollars worth of damage to two125 year old wing-back chairs. They had left 125 pounds ofthings in one chair, and 70 pounds of stuff in the otherchair.DEMOLISHED.THEY REFUSED..... FLAT REFUSED...... to even TALK abouttaking ANY responsibility for my demolished Antique chairs.MILLCREEK CARPET & TILE ARE SCUMBAGS. JUST SCUMBAGS . Ive NEVER seen anything or anyone whojust REFUSED to even talk about the total EVIL theypurvey. These people are just plain BAD.You want or need home improvement ? My STRONGsuggestion, is to seek it anywhere else.Dr. H. E. Sawyer, Jr.Grove, OK 74344

Just had granite countertops installed, they look great and the installers very friendly, great communication from time of purchase to install.

David was great and very helpful.

Loved the carpet and vinyl flooring! It changed the whole look of the house! thank you!

When building our new home, I dont know what we wouldve done without the awesome staff at Mill Creek, especially Sheron Gearhardt and her crew. They really understood and helped facilitate our vision and we couldnt be happier. Sheron always had fantastic choices for us, and the work was always top notch! Working with you was a pleasure, and we couldnt have done it without you. Needless to say, I highly recommend Mill Creek Carpet & Tile!

They gave us an unbelievable deal here at the Gates of refuge. The carpet looks and feels great!

Rude and uncaring about keeping you updated. I dont recommend this Company to anyone. I guess you have to be a large Corp.to get their attention.

Scheduled to get counter tops installed tomorrow after 3 weeks with out a kitchen . Installer calls at 4pm on Friday to tell us they wont be here because his crew is out sick. When we asked how he knew theyd be sick on Monday then he started back peddling saying some tool was broken down at the factory. By 4:00 on a Friday our counter top should of already been cut & ready to go as we were scheduled to b installed first thing Monday morning. I am not a happy camper right now! Did not even give us a reschedule date!

I wish I had read these reviews before I got into business with these people. I got delays after delays to get my kitchen done. Before they finished, the granite contractor damaged my front entry door. Even with us still owing them for the work done, it has taken 2 months after the damage for MillCreek to do something about it. They wont be able to replace my door for another 2 or 3 weeks but I have to pay them right away or they will put a lien on my house.If you want to save yourselves headaches, go some where else.

Very nice carpet, feels good to my feet.

Friendly knowledgeable team and excellent work!

BEWARE, BEWARE!!! Had apprx 700 sq feet of laminate wood installed by a MIll Creek contractor. Was told the job would take 2 days. I got off work for three days to allow an extra day to get things back in order. The contractor showed up 6 hours late the first day, only dropped off the material, removed the old carpet and left. Was told they would be back by 9 a.m. the next day. They meaning the contractor owner and his helpers. No one showed up till 11 a.m. and the Jez, owner was not with them. The two young men who came did not have a clue on what to do. Proceeded to lay my flooring butting up to the bases, when inquired about them suppose to be under they replied it would be alright each time. They acted like I was bothering them every time I asked a question. All they spoke was Spanish in my home which was very rude. One room was not even finished before they left and no owner showed up till 1 hour before they left. He found his helpers did in fact not pull the bases up first and had to shimmy the bases out between the walls and the flooring now. What a mess! 3 rd day rolls around and again they show up late, NO OWNER again!. Really should of not even let them back in my home at this point but I was to be back at work the next day so wanted to get this done.I had to have them go back and replace many boards due to them beating them with the hammers and leaving hammer indents on many, many boards, boards sticking up higher than others, chipped and broken over edges. They still did not fix all the problems such as where they cut out for the floor registers and cut them too large. The registers do not even cover up the bare material.Called and spoke with many managers, including the person I bought floor from and no help at all. Fianlly got the installation manger come to my home from Tulsa and he tells me its not that bad and they will make it right. Wanted to come the next day but I was back at work then and I will not allow them back without me being there.Finally thought...... GO SOMEWHERE ELSE FOR YOUR FLOORING NEEDS.

Rotten boards placed. Holes in the boards. When I tried to contact them there has been no response. One manager said Im not making any money on your repair, I guess that is why they wont respond. Dont walk but run from Mill Creek Flooring.

Great place with excellent service.

Pleasant people quality materials

Nothing but great things to say about Mill Creek!

Great place!

Rude salesman.

Excellent atention